Customer reviews
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fast replies, easy-to-find parts, and fair prices. BMAS
Review of , following an experience of by MOHAMMAD J.
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Excellent Service and Fast Delivery
Review of , following an experience of by SAIJU A.
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Professional !
Review of , following an experience of by JABER D.
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I am happy doing business with your entire staff
Review of , following an experience of by FRANKLIN Q.
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Correct part, fast shipping
Review of , following an experience of by KEVIN B.
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EASY WEB PAGE TO FIND THE RIGHT PARTS, GREAT SERVICE AND DELIVERY IS OK THANKS
Review of , following an experience of by RODRIGO M.
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Website was easy to navigate and parts were delivered in a timely manner. Would order from you again.
Review of , following an experience of by ANTHONY N.
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everything was self explanatory
Review of , following an experience of by PHILIP K.
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The site was easy to navigate, however I was most impressed with the customer service. The phone was immediately answered when I called with my question on part availability taken into consideration. They explained possibilities and took my phone number. After they reached out to the manufacturer, the representative called me very shortly after our conversation with an answer. My part was ordered and received promptly, and the follow through and attention to detail (and soft skills towards me as the client) were quite impressive.
Review of , following an experience of by WATSON R. *
*Pseudonymized data at the request of the author
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Ordered parts. Paid for parts. Parts were supposedly in stock. Everything confirmed. Next day get an email saying my order was cancelled. No explanation- nothing.
Review of , following an experience of by LOUIS F.
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you said you had it, i ordered it, you said you did not have it, it was indefinite backorder and shipping would go up 250%, I found it in stock cheaper in Miami, I cancelled your order.
Review of , following an experience of by PARTS D.
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They had the parts I needed in stock and I received them quickly.
Review of , following an experience of by DARYL R. *
*Pseudonymized data at the request of the author
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Very fast reply and delivery!
Review of , following an experience of by KENNETH T.
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The website is pretty easy to use. I believe they got most of the price quotes for parts that are from different vendors but are the same exact part fixed. This was causing some issues at one time. CPS also has the best prices on almost every part I have needed. They are my current Go-To site for parts. Thanks CPS!
Review of , following an experience of by ARAPAHOE C.
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Great service, items as advertised, quality items!
Review of , following an experience of by CHAD A.
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haven’t received order yet or any communiy
Review of , following an experience of by PAT M.
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Excellent and speeding service. I expected the part to take two weeks but we received it a week early. This is why I will most likely order again.
Review of , following an experience of by ETTF M.
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Easy to find the right part a chemical pump ADS dishwasher.
Review of , following an experience of by WILLIAM B.
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from google and your price and delivery and fast respond to customers !
Review of , following an experience of by SOKHOM P.
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great
Review of , following an experience of by VICTORIA A.
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I've been in the appliance business for 38 years. Found CPS during a Google search. AMAZING customer service! The lady helping me actually waited for my online to be sent and then immediately sent me an email confirming receipt. Product was shipped lightning speed and received the next day. Price was exceptional too.
Review of , following an experience of by MARK G.
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Great product fits as it should
Review of , following an experience of by GASBURG V.
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The right part at a good price.
Review of , following an experience of by RICHARD G.
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when I made online order, shows in stock but actually not.
Review of , following an experience of by MADONNA F. *
*Pseudonymized data at the request of the author
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Nice Services
Review of , following an experience of by ROSALIND K. *
*Pseudonymized data at the request of the author
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I ordered a part online and was sent an email stating it was ordered. I phoned in a week later to check the status and they informed me it was on backorder and gave me an approximate date. They gave me the option to cancel the order or continue waiting. Customer service was great throughout the process. I finally received the part.
Review of , following an experience of by GABRIEL M.
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Happy repeat customer, but..... they need to clean up the database, the last few orders I've placed have been refunded because the parts did not exist.
Review of , following an experience of by DOUG A.
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Kimberly was very helpful facilitating my return and reimbursement. She was patient and diligent at solving the issues that arose.
Review of , following an experience of by GWENDOLYN W.
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All went well. no phone conversation needed
Review of , following an experience of by WILLIAM B.
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Great product quick delivery
Review of , following an experience of by GASBURG V.
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N/C
Review of , following an experience of by JAMES K.
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On chat they stated the evaporator coil would have to be ordered and that they would receive it from the manufacturer in two days. On the third day, the product shipped and arrived as expected.
Review of , following an experience of by LARRY C.
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Very good
Review of , following an experience of by MOHAMMAD J.
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Thank you
Review of , following an experience of by WENDELL M.
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Very good service and quick postage delivery
Review of , following an experience of by FLAMIN' F.
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My experience finding the parts for order was easy.
Review of , following an experience of by MICHAEL W.
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It took about a long time to receive part.
Review of , following an experience of by JANET B. *
*Pseudonymized data at the request of the author
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Great customer service, very knowledgeable, and somewhat timely delivery
Review of , following an experience of by PETER G.
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Quick and easy order and fast delivery! Definitely will order again
Review of , following an experience of by ADRIANA P.
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Helpful support
Review of , following an experience of by JEFF L.
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Wrong part....The lady that helped me was very helpful.
Review of , following an experience of by JAY E.
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Very quick in ship, Very happy.
Review of , following an experience of by ANTONINO C.
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Part came quick, was correct and I was able to get my customer back up and running.
Review of , following an experience of by TOM H.
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Part received in a timely manner, price point was excellent, fit was perfect.
Review of , following an experience of by JANE M.
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I typed the part number and the search led me right to it.
Review of , following an experience of by ANONYMOUS L.
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Thanks
Review of , following an experience of by FRANCISCO M.
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I bought some products and after a few days they told me that there was no stock, it has happened to me twice
Review of , following an experience of by LILIAN K. *
*Pseudonymized data at the request of the author
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Seamless transaction. Received parts promptly. Thank you.
Review of , following an experience of by SHARON W.
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I get a good proces
Review of , following an experience of by ANONYMOUS E.
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OEM part, shipped fast and packaged well. No problems whatsoever. Great transaction
Review of , following an experience of by GREGG T.
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. .
Review of , following an experience of by OHIO H.
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Easy to find my model number then the correct part. Actually saved the CPS info so I know exactly where to go whenever I need parts and there's even a service area in a city near me.
Review of , following an experience of by KURT M.
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I would like to have received correct parts on my first order, I did not. I returned and ordered again. this time I received an invoice, but no belts. There was to my knowledge no confirmation parts had shipped, nor any tracking number for me to follow!
Review of , following an experience of by DON B.
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all great!!!!
Review of , following an experience of by JIM C.
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top notch everytime
Review of , following an experience of by OHIO H.
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I like
Review of , following an experience of by KALEB K. *
*Pseudonymized data at the request of the author
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Site navigation was acceptable. My only complaint, the site has not approved my sign in. I like to have a sign on to view previous orders.
Review of , following an experience of by JAMES C.
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Had part number from Manufacturer , then searched on CPS website and found part with ease.
Review of , following an experience of by TRAVIS F.
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product was easy to find and order. Order arrived quickly
Review of , following an experience of by DANIEL S.
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great price and service!
Review of , following an experience of by ANONYMOUS J.
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It was good
Review of , following an experience of by LUIS C.
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Finding product, no problem getting the product is not happening. Why have product online if not available.
Review of , following an experience of by ROBERT P.
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It was easy to find the part. When I ordered it, the item ended up being a different price. Customer service was awesome explaining what happend and getting my card charged accordingly.
Review of , following an experience of by BRITNY J.
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I had great help from Kimberly to find exactly what I was looking for.
Review of , following an experience of by ADAM D.
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I ordered a very expensive part, was charged for my purchase, waited several weeks and did not receive any communication at all (let alone my part). When I called in, I was told that the part was backordered until October. I'm very disappointed by the lack of customer service. This is unacceptable when someone is trying to run a business and relies on necessary equipment. I will not make the mistake of ordering from you again.
Review of , following an experience of by JUSTIN O.
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pleased. will buy from again
Review of , following an experience of by ALLAN J.
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I canceled my order. I’m tired of ordering parts that say they’re in stock only to be told two days later that they weren’t. My customers need me to repair their equipment yesterday. Saying you have the parts in stock when you don’t only delays my job that much longer because I still have to track down the part that I thought was already on its way.
Review of , following an experience of by STEVE R.
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Cancelled my order on me and didn’t give any reason as to why
Review of , following an experience of by CHRISTOPHER C.
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Very easy to order and look up parts
Review of , following an experience of by CHRISTY Y.
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Good comunication.
Review of , following an experience of by ANTONIO D.
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Very easy to find the parts needed on the Cps site
Review of , following an experience of by KENNETH S.
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It was quick and easy with great customer sevice
Review of , following an experience of by SCOTT S.
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Excellent service, fast shipping and definitely a returning customer.
Review of , following an experience of by KARPIS D.
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finding and ordering the product was easy. for some reason I did not get a confirmation email. however, the chat assistant found my order via name and sent me the email straight away. also got us set up to purchase through our company name. great customer service! thanks to Kimberly Zollinger, online specialist.
Review of , following an experience of by SCOTT G.
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You had the parts I needed at the right price. The only thing I didn’t appreciate was when I asked for a receipt I didn’t get it for a few hours. When I contacted CPS and told them I haven’t received the receipt I got a email “ Again !” . The reason I asked again for the receipt was I needed to include the receipt on my expense report. I didn’t need the exclamation point at tide. Because of the ! I will only order from you again if no one else has what I need. Kimberly helped me with my order and I’m 100% satisfied with that side of customer service /sales.
Review of , following an experience of by WILBUR R.
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Helpful and knowledgeable staff. Great pricing point.
Review of , following an experience of by ACCOUNTS P.
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Web site and customer service are very easy to use. Product came in a timely manner.
Review of , following an experience of by WAGNER E.
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Ordered online after spoke to Pitco who gave my part numbers. Order, paid then I got an email from your company saying Pitco doesn't make the part anymore that I would have to order from Anets. The Pitco company told me prior that the purchased Anets. Wild goose chase.
Review of , following an experience of by SAMUEL C.
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Recieved part on time and you had the best price
Review of , following an experience of by RAY B.
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The parts I needed were easy to find. Several parts did not have images. I would not order a part w/o an image, just for the sake of accuracy.
Review of , following an experience of by SAND C.
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Somewhat dissatisfied with it taking a week before my much needed parts shipped, when my order email said 2-3 days. I wasn’t sure if something happened or not, so I called to find out CPS was waiting to get the parts. I might’ve received them faster from somewhere else if I would have known.
Review of , following an experience of by JULIE C.
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always I found the parts I need in case I don t locate the parts I call and get the proper steps and find what I need.!!!!
Review of , following an experience of by ALBERTO R.
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Helpful service. Rapid shipping, delivered when described. Easy to find part on website.
Review of , following an experience of by JAMAL G. *
*Pseudonymized data at the request of the author
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Great! Helpful service. They got the party to us faster than anyone else even when I was in back order.
Review of , following an experience of by STEWART L. *
*Pseudonymized data at the request of the author
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good
Review of , following an experience of by STANLEY C.
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I never received the parts and it's been over 2 weeks. If the parts are back ordered then you should send me an email explaining that or offer to refund the order. I would appreciate a shipping confirmation and a tracking number as soon as possible
Review of , following an experience of by JERRY B.
Answer by cpsohio.comFlagHi Jerry. Thank you for your order. Our system generates a confirmation email at the time the order is placed. Depending on the manufacturer, some parts may be on back order. Our online parts representatives are happy to assist you with tracking your order. Call 614-221-0057 to speak with a parts team member or Live chat with a parts team member during regular business hours Monday - Friday 8am - 5pm ET. Thank you and have a great day!
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Great website and Kimberly was tremendous help. Received one order and I put in another order 06/19. Thanks
Review of , following an experience of by WILBUR R.
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Order parts with overnight shipping almost two week not receive Call customer service not helping bad attitude Still waiting my package
Review of , following an experience of by AMANDEEP S.
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you listed a product for sale that was obsolete and unavailable, allowed me to purchase it only to later cancel the order.
Review of , following an experience of by ERIC S.
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I like this layout. It's easy to navigate
Review of , following an experience of by MATT M.
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I had placed an order for some appliance knobs for something in the kitchen where I work. Placing the order as well as receiving the order was easy and quick! I will definitely be using them again
Review of , following an experience of by JACQUELINE H.
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Rapid shipping and all parts arrived in good shape. Would definitely use again.
Review of , following an experience of by JAMES C.
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-- Lots of parts in stock. Same day shipping available. Good place overall.
Review of , following an experience of by RRS S.
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The website was easy to use, the purchase was easy. I received it quickly. Highly recommended.
Review of , following an experience of by BLAISE H. *
*Pseudonymized data at the request of the author
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YES VERY GOOD
Review of , following an experience of by MIZAN R.
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The part I ordered, while shown on the website, is no longer available. The system permitted me to order the part, despite it not being available, and my order was later cancelled. If a part is not available, the system should not let a customer order it!
Review of , following an experience of by PAM H.
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Excellent customer service.
Review of , following an experience of by DEBRA L.
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Not only were you able to get the part faster than anywhere else I checked, but it actually showed up a day earlier than what I was promised. I don't do a ton of commercial jobs, but whenever I do I'm definitely checking here first!
Review of , following an experience of by ROBERT P.
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It has been 2 weeks since I placed order, I still didn’t receive any part. Have sent email but no response from them. Really disappointed
Review of , following an experience of by CHARLEEN G.
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PARTS WERE CORRECT AND GOT THEM VERY QUICKLY, AND DECENT PRICE.
Review of , following an experience of by KRIS S.
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Quick delivery, part came in perfect.
Review of , following an experience of by REGALADO A.
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Fast shipping and product was just what we needed.
Review of , following an experience of by JAMIE B.
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Top Notch
Review of , following an experience of by MARGE K. *
*Pseudonymized data at the request of the author
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Weirdly easy
Review of , following an experience of by DANIEL G.
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Customer Service was great, but getting my product was a bit of a hiccup.
Review of , following an experience of by JOSHUA R.
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CPS is prompt and professional in service. They are great to do.business. My order was right on time
Review of , following an experience of by HILTON E.
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website easy to navigate, parts were what I ordered, quality was exceptional
Review of , following an experience of by PAXTON L. *
*Pseudonymized data at the request of the author
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I am very happy.
Review of , following an experience of by KENNETH T.
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Always great prices and quick shipping
Review of , following an experience of by MIKE Z.
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Good communication and prompt service. Very happy and would use again.
Review of , following an experience of by BRYON S.
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Parts were ordered from factory and ship date was changed at least twice so I asked for refund placed order on 3-25-23 and canceled it 4-18-23 not cps fault but should have let me know what was happening with order
Review of , following an experience of by ROBERT M.
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The site is great, but it had a lower price shown that was apparently incorrect. I believe that if you haven't changed the price on your website, the customer should get the price that is stated.
Review of , following an experience of by DIANE K.
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I found what I was looking for with no problems at all. However, Once I submitted my order, I received an email saying that the price listed was not the correct price. And that the part was actually about $500 more expensive. I don't believe this is a good way to practice business. The price listed on the website should be correct at all times.
Review of , following an experience of by SUMMER M.
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Price is great, the shipping seem to be a little high for what I think ordered.
Review of , following an experience of by CHUCK G.
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great pricing w amazing customer service
Review of , following an experience of by OHIO H.
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Were very helpful with my needs
Review of , following an experience of by GARRY R.
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the sales agent was not very forthcoming nor helpful
Review of , following an experience of by JOHN G.
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Outstanding service! I had been waiting for 3 months for a part, and then I ordered from this website and received it in a week!!! Thank you!
Review of , following an experience of by LISA H.
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Finding the parts we need was great -- getting them??? Whole other thing. We have not received our order, or even a shipping notice. I called them about a week after the order was placed, and they said the parts were not in stock. Could not tell me when they might be. And the person I spoke with seemed totally unconcerned about the whole issue. No apology, no solution offered, nothing. All other sites we shopped for the same parts showed when a part was not in stock. CPS should do the same, instead of leading customers to believe they actually have parts to sell when they don't.
Review of , following an experience of by GAIL M.
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Very happy!
Review of , following an experience of by KENNETH T.
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Awesome, Fast shipping. Very pleased.
Review of , following an experience of by MARCO A.
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Good experience. Only improvement I would suggest is showing whether a part is actually in stock.
Review of , following an experience of by AARON D.
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Haven't got my order
Review of , following an experience of by JOHN W.
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No word for a month still haven’t shipped my part
Review of , following an experience of by STEVEN S.
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good selection and prices
Review of , following an experience of by ACCOUNTS P.
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Very Good service and atention
Review of , following an experience of by JACINTO H.
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very good
Review of , following an experience of by FRANCISCO J.
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Good price.
Review of , following an experience of by WES S.
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IT was good
Review of , following an experience of by MAX A.
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I am very satisfied with how easy it was to find the part on the web site and navigate and order the part.
Review of , following an experience of by JAMES C.
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I thought that a APW Wyott gas griddle was a no name brand, but to my surprise it's a bigger company than I thought. When I had to convert the griddle from LP to Natural Gas, CPS had the parts in stock and shipped them right away. I couldn't be more happy for their services and I will be using them in the future.
Review of , following an experience of by ANDY C.
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Excellent price, very fast shipping, website was user friendly . Thank you!
Review of , following an experience of by MARIO S.
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Pretty simple to find the correct OEM parts. Awesome they have such a great inventory of parts available.
Review of , following an experience of by STEVE M.
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Easy to find, however the website needed updating, parts were no longer available
Review of , following an experience of by KEVIN R.
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Appreciate it
Review of , following an experience of by BENJAMIN N.
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It was great,
Review of , following an experience of by TIMOTHY H.
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