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Review Summary
Capital Auto Parts comes across as a smooth, reassuring place to order wheels, tires, and rims. Customers describe deliveries that arrive on time, in good condition, and with communication that stays clear from purchase to arrival.
Delivery
"They were amazing to deal with, and shipping was quick and tires were better than I expected"
"Excellent communication and fast delivery."
"Livré a temps en tout temps"
Team expertise
"My first experience with capital got say not only was the employee knowledgeable attentive well informed 👍 an honest the item was delivered faster…"
My first experience with capital got say not only was the employee knowledgeable attentive well informed 👍 an honest the item was delivered faster then mentioned thank you for your service 👍
"Always very prompt, efficient and quick service. Staff is very knowledgeable and helpful at all times."
"Very good, great service. I would recommend."
Responsiveness
"Service and quickness as expected"
"Excellent customer service. The team exceeded expectations to provide replacement parts quickly. I highly recommend this company."
"Réponse rapide et gens courtois!"
Friendliness & courtesy
"Expérience with great service and very helpful. Thanks to the crew."
"Great service and very helpful."
"Excellent staff"
Digital experience
"Great overall experience.. website was easy to use.. communication about deliverywas excellent. Parts fit 100%"
"First time using the site, site was easy to navigate with wide selection of products at competitive price point with shipping included"
"Amazing service, knowledgeable and easy to order the parts from their website."
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L. M.
Feb 14, 2025
Spontaneous reviewNAVIGATION, DELIVERY AND CUSTOMER SERVICE WAS GREAT
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J. P.
Feb 13, 2025
Spontaneous reviewI needed one snow tire. Couldn’t find it anywhere. I went online and you showed one unavailable . I call and spoke with Danny I think, he found me one tire. It was shipped the next day and I was able to drive my car. Your customer service is exceptional! Thank you
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P. C.
Feb 12, 2025
Spontaneous reviewTimely responses and helpful on the phone and email
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K. O.
Feb 12, 2025
Spontaneous reviewvery Good.
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L. G.
Feb 6, 2025
Spontaneous reviewall good would have likes the wheel nuts that take a special socket to mount instead of the standard ones that you sent don't think any one still uses the old standard look . .
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E. A.
Feb 5, 2025
Spontaneous reviewGreat service, but had to follow up on delivery.
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R. C.
Feb 5, 2025
Spontaneous reviewFast delivery and smooth transaction. Part fit perfect. Thanks
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T. A.
Feb 2, 2025
Spontaneous reviewTires were on time, perfect specs. CSR Danny, excellent CSR...
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K. W.
Jan 31, 2025
Spontaneous reviewFast and professional service. Thank you!
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M. F.
Jan 31, 2025
Spontaneous reviewCheapest price on the wheel I needed, free shipping, and it was at my door 2 business days after it shipped. Great service.
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R. A.
Jan 22, 2025
Spontaneous reviewGreat online service
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P. B.
Jan 21, 2025
Spontaneous reviewFast to get it.
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I. M.
Jan 15, 2025
Spontaneous reviewI ordered 4 wheel rims around lunch time and scheduled the local Ottawa delivery for 3-4pm. They called to let me know it would be delayed to 4:30-5pm and I received it as scheduled outside my door. No issue with the tiny delay as it's already quite speedy! Thank you.
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C. L.
Jan 9, 2025
Spontaneous reviewGreat customer service. I bought rims and took them to Costco for install. However the Costco technician told me they didn’t fit . I contacted capital auto parts both through phone and email and they were extremely helpful. Despite the busy holidays season I was kept up to date on the returns process. Last week shipping came directly to my home and picked the rims up and took care of the process. So far I’m very satisfied with the service and I would highly recommend anyone who needs auto parts to check them out. 10/10
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T. H.
Jan 8, 2025
Spontaneous reviewEverything went great with this order. Communication was fast and very pleasant. The bulky item was shipped quickly and arrived with no problems and the product is exactly what I was hoping for. I could ask for nothing more!
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S. P.
Dec 28, 2024
Spontaneous reviewGreat Service. Great delivery time, and great pricing. Loved the variety of wheels to choose from,and I must say you have great inventory. Had trouble with an on line order but I called and a very friendly person staightened everything out.
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B. E.
Dec 21, 2024
Spontaneous reviewOrdered for tires. Within a couple days they were at my doorstep. Will order again, great service!
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C. M.
Dec 20, 2024
Spontaneous reviewAwesome service! Very helpful. Fast to respond. Fast to act. I will use these guys again…over and over! 10/10.
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R. D.
Dec 13, 2024
Spontaneous reviewQuick delivery, even had some help over the phone to make sure my order would work with my car.
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S. A.
Dec 11, 2024
Spontaneous reviewOrder processing is slow compared to my other online purchase experience. Took 3 working days for my order (tire) to get shipped from warehouse. Picked up by courier the following day and now after 6 working days it is still "In Transit" to Ontario. I just hope my order has not been lost.
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