Customer reviews for motobuys.com

Customer reviews

• 5 / 5

  

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  My purchase from auto buys was a good experience when I called the number I was able to talk to a live representative which in today’s world is unheard of the guy gave me all the information I was looking for and then some the minibike I bought was also better quality than I expected. When I could see it close up it has a rubber mounted motor. It runs awesome it tops out just about 35 miles an hour or a little bit over. The only problem I had was with delivery. The forklift obviously smashed into the metal frame crate that the minibike is packaged in and when I took the front axle out to get it out of the metal creating, it had just a very slight bend I called MOTORS and again talk to a live person. Explain the issue with delivery sent pictures told him I need a new front axle. He did not hesitate. He sent it out right away. No charge even gave me a can of touchup paint for the rear rack of the minibike, which also had a scuff into the paint from the creating and he sent me a can of touchup paint I would strongly recommend purchasing from this company. My experience was awesome and the quality of the bike is really well-made.

  Review of 11/3/25, following an experience of 6/13/25 by SHELDON W.

• 4 / 5

  

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  ordering was easy the bike is nice great for my grandson the shipping was awful they used fedex the driver rolled it of the truck i would not reorder because of shipping

  Review of 9/18/25, following an experience of 7/4/25 by MIKE C.

• 5 / 5

  

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  Everything went great from the start. I think I got the scooter within six days. Then as they said the title came about a week or so later. I got it assembled and it arrived in good shape. No issues. I love the scooter. I would definitely get something else from here. I’m already ready for something faster. But it’s so fun.

  Review of 8/23/25, following an experience of 7/19/25 by NATALIE P.

• 4 / 5

  

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  The motorcycle was received great but no instructions were with it. Also, the title took 3 weeks in the mail because it went several different places in route.

  Review of 8/23/25, following an experience of 7/6/25 by ANITA S.

• 5 / 5

  

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  It was exactly what I ordered without the worry if it would be the right part and the price was legit with no hidden fees.

  Review of 8/23/25, following an experience of 7/2/25 by ROBB C.

• 5 / 5

  

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  My purchase was timely and courteous. Customer service was excellent, I did not receive the top box with my scooter but Motobuys sent me one immmediately along with installation photos and videos. My scooter runs great and I’m very happy with it.

  Review of 8/22/25, following an experience of 7/7/25 by DONALD H.

• 4 / 5

  

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  I ordered two vehicles I received my motorcycle in a week, which was great. The other I received roughly a week and a half after no issues there the second truck driver gave us a hard time dropping it off. the Hawk 250 runs wonderfully have no issues. The tryker 200 runs fine after 20 miles it started to squeak We took the back end apart and greased up everything seems to be running good now. I thought the customer service was excellent.

  Review of 7/29/25, following an experience of 6/24/25 by ERIC R.

• 5 / 5

  

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  Bike came completely assembled, quick delivery to Pa. Great price, bike has been perfect for me so far.

  Review of 7/26/25, following an experience of 6/8/25 by MICHAEL M.

• 5 / 5

  

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  Grandson loves the bike!! A little tricky for us to assemble but it got done and everything is perfect.

  Review of 7/25/25, following an experience of 6/5/25 by THOMAS S.

• 5 / 5

  

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  Great experience from purchase to delivery. Little girl loves her go-cart.

  Review of 7/24/25, following an experience of 6/12/25 by CHRISTI W.

• 5 / 5

  

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  Fast shipping great price n product if you have questions call em and theyll talk to you in english in real time now thats worth doin biz w them right there.

  Review of 7/24/25, following an experience of 6/6/25 by TRAVIS F.

• 4 / 5

  

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  everything suprisingly working, the delivery driver had it upside down and drug it up my drive way. not at all happy with delivery , but bike is loved by my grandson

  Review of 7/2/25, following an experience of 5/8/25 by GARY L.

• 5 / 5

  

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  Order was processed quickly. Scooter runs great.

  Review of 6/27/25, following an experience of 5/25/25 by TRACY K.

• 5 / 5

  

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  Order arrived quickly and without damage. They had the best price compared to other local options. ATV runs great, the kids love it! Would recommend them and would purchase from them again. Assembly instructions were basically non-existent, but if you are mechanically inclined you can figure it out, otherwise, I recommend paying for assembly.

  Review of 6/26/25, following an experience of 5/8/25 by WADE L.

• 4 / 5

  

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  While trying to order a Mini XRX online, there were problems with the website. I called their customer service and Talked to A gentleman named Bob. He took care of the problem immediately while I was on the phone and the ordercwas placed and he gave me an additional discount for my trouble. I received the gokart as expected on the delivery date. Out of the box there was an electrical issue that prevented the gokart from starting. I called customer service and was put in contact with Devin. He sent me replacement parts immediately. I received them in about 5 days. I live in rural Indiana. I replaced the parts and the gokart has run great ever since. My 6 year old grandson loves it. The only negatives are the owner's manual being hard to understand because of Chinese to English translation issues and being incomplete. If you are mechanically inclined or have some basic experience working on or owning an ATV or other equipment with small engines you'll have no problems. I would buy another gokart from Motobuys.

  Review of 6/26/25, following an experience of 5/12/25 by SCOTT F.

• 5 / 5

  

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  I love my bike. It arrived ontime and in perfect working order. I only had to fill her up. It is bigger than I thought it would be. Perfect fit. I wish I had brought a bigger engine.

  Review of 6/25/25, following an experience of 5/20/25 by KENNETH B.

• 5 / 5

  

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  Came on time in perfect condition. Brings back lots of memories. Ct70 on steroids

  Review of 6/25/25, following an experience of 5/20/25 by MIKE Z.

• 5 / 5

  

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  Easy to deal with. Answers phone calls and very helpful. Scooter arrived undamaged and packaged well. Can only say good things about the total experience. Paperwork arrived in a timely manner shortly after delivery. Thumbs up !

  Review of 6/25/25, following an experience of 5/25/25 by CHARLES A.

• 5 / 5

  

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  Easy ordering, fast delivery. Will definitely shop here again!

  Review of 6/25/25, following an experience of 5/31/25 by JESSICA H.

• 5 / 5

  

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  great customer service met me there on a Saturday,and was very professional and friendly. Will defiantly buy there again

  Review of 6/25/25, following an experience of 5/4/25 by BRAD B.

• 4 / 5

  

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  Overall good experience and machine. Grandson likes it.

  Review of 5/25/25, following an experience of 4/25/25 by ARTHUR D.

• 5 / 5

  

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  The website was easy to navigate. No problem whatsoever with the delivery. I was highly satisfied with my order. The bike was exactly as described. I would definitely order from Motobuys again.

  Review of 5/25/25, following an experience of 4/17/25 by ROBERT R.

• 5 / 5

  

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  Came in a lot quicker than expected. Very high quality build on the youth kart. Would highly recommend.

  Review of 5/25/25, following an experience of 4/26/25 by ISAAC A.

• 5 / 5

  

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  Excellent service. Excellent product!

  Review of 5/25/25, following an experience of 4/12/25 by FRED C.

• 5 / 5

  

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  got the bike from Texas to Chicago in 6 days

  Review of 5/24/25, following an experience of 4/21/25 by PETER K.

• 4 / 5

  

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  Pretty good I ordered the cheetah 200x did not come with manual hell to build has slight problems that’s it

  Review of 5/24/25, following an experience of 4/27/25 by JORGE M.

• 1 / 5

  

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  This 110 dirtbike is junk! I can't keep the chain on an if you tighten the chain it will break the starter bolts!! I emailed you and have not herd a word!

  Review of 11/6/24, following an experience of 8/26/24 by JEREMY T.

  Answer by motobuys.com

  

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  Hello, We're sorry to hear about your disappointment with us, and we would like to personally assist you with making things right. Let’s get on a call and address this ASAP, we value your business. Please contact us at (877) 667-6289 or email our Tech Support Team at tech-support@motobuys.com when convenient.

• 5 / 5

  

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  I have purchased items like of my Scholarship Raffle for 20 years. This by far was the best. Great Price, immediate follow up. Great delivery. The product is great.I am 6' 2" and if fit into it with room to spare. the options far surpassed my expectations, Thank you.

  Review of 11/4/24, following an experience of 9/13/24 by ISHAMEL W.

• 5 / 5

  

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  It was good

  Review of 11/4/24, following an experience of 8/30/24 by JIMENA L.

• 5 / 5

  

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  great deal amazing products and fast delivery this place will definitely be my go to

  Review of 11/4/24, following an experience of 9/23/24 by GREGORY W.

• 1 / 5

  

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  Bad quality. Float got stuck 2 weeks in had to clean carb. Cvt system very noisy Slow

  Review of 11/4/24, following an experience of 8/25/24 by DAVID V.

• 5 / 5

  

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  Bought the T5 and the little ice bear pad50. Both arrived quickly and in perfect condition. Very good quality , couldn't be happier. Will buy from this company again. Highly recommend. Can't beat the prices.

  Review of 10/21/24, following an experience of 9/25/24 by WILLIAM B.

• 4 / 5

  

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  The entire process of purchasing, delivery of products and certifications were on time as scheduled .

  Review of 10/20/24, following an experience of 9/11/24 by ANDREW M.

• 4 / 5

  

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  Bike was solid. Some damage from shipping but nothing that affected function. Shipping did not update until after I had already received the bike. Good purchase for 12th birthday though.

  Review of 10/20/24, following an experience of 9/26/24 by ANDREW H.

• 5 / 5

  

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  Quick shipment and received my order exactly how it was pictured. Certificate of origin came about a week after scooter that was ordered. Good company!

  Review of 10/20/24, following an experience of 9/14/24 by BRYAN W.

• 2 / 5

  

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  Motorcycle looks great came in in only a week or so? Was pumped to get it and ride, it came with no front axle nut, i tex them explained the problem, said they would send one, after about 10 days i yext again, supposed to have one on the way, its been over 5 weeks still havent gotten the nut or ridden our brand new bike. Dont expect any aftercare, i guess we will try and find something safe and pay for it locally.

  Review of 9/28/24, following an experience of 8/9/24 by TRACY C.

  Answer by motobuys.com

  

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  Hello, I’m sorry to hear about your disappointment with us, and we would like to personally assist you with making things right. Let’s get on a call and address this ASAP, we value your business. Please contact us at (877) 667-6289 Option #3 or email us at tech-support@motobuys.com when convenient.

  Answer by Tracy C.

  

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  After about 3 weeks and three requests for front axle nut and not riding a brand new motorcycle that we had anticipated riding for months. And many requests i got a pbone call telling me the nut was on back order and not available, and they suggested going to local harware store and buying one... its a brand new bike. Im not sure if its a locking nut, a castle nut etc, (its pretty important that your front axle stay in place) , why can they not take one from another bike in stock, how would they like it if we sent the whole thing back in exchange for another one with an axle nut.. very dumb.. it would be a good idea to make this right.. we were planning on another one and some other people in neighborhood were thinking of getting one. I own a business too, i would rob one off another bike and replace it when you get one.. right now we have a pretty red paper weight.

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• 5 / 5

  

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  Excellent price, communication and shipping terms. Product needed a few light touch ups due to shipper handling but definitely worth it for the value.

  Review of 9/12/24, following an experience of 7/12/24 by JOHN R.

  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers. If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

• 5 / 5

  

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  A wonderful experience knowing a company that is always on top of there customers satisfaction is very rare these days so that's why it makes this company that rare company. Thanks guys your awesome!!

  Review of 9/12/24, following an experience of 8/15/24 by ANTHONY W.

  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers. If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

• 5 / 5

  

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  Awesome bike worth the money would buy 20 more

  Review of 9/12/24, following an experience of 7/29/24 by KANE B.

  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers. If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

• 5 / 5

  

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  Very fast delivery, scooter came in great shape and no issues

  Review of 9/12/24, following an experience of 7/13/24 by ANDREW R.

• 5 / 5

  

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  Here’s my honest review of purchasing my 150cc maddog scooter! - everything happened exactly as was stated on the web sight, although not exactly how I expected. - I placed my order, and expected it to take 7-10 business days before it even shipped, and then an additional 7-10 business days before I received the title. It arrived at my house in 7 business days from the day I ordered it, and I received the title the very next week. I will definitely purchase from them again!

  Review of 9/12/24, following an experience of 7/26/24 by JOSHUA M.

  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers. If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

• 5 / 5

  

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  fast shipping everything worked out ok

  Review of 9/11/24, following an experience of 8/13/24 by JOHN V.

  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers. If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

• 5 / 5

  

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  Very happy with purchase!! Easy to assemble and receiving the shipment was a breeze!

  Review of 9/11/24, following an experience of 8/2/24 by PAUL T.

  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers. If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

• 2 / 5

  

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  I had to put a new carburetor on the bike. The one on it was clogged up with green stuff. And the date sticker on it was 2021.

  Review of 5/15/24, following an experience of 3/20/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It was all a great experience, with good information on the website, quick delivery, and great product.

  Review of 5/15/24, following an experience of 2/22/24 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Fenders were cracked. Break wiring snapped. Can't reach anyone that speaks English for replacement parts.

  Review of 5/14/24, following an experience of 3/11/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Bike came in assembled easy process

  Review of 5/14/24, following an experience of 3/31/24 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The 4 wheeler came in a timely manner and nice. Fired right up after assembly. As far as the assembly process, it was a little time consuming due to how poor the instructions where. I literally had to guess as to where most of the components went or how they bolted together

  Review of 11/9/23, following an experience of 9/18/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Sorry for your experience. We know the manufacture could not provide good assembly instruction. So we offered assembly servcie during purchase. Please be free to reach us if you need any more assistance.

• 2 / 5

  

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  Nice bike for price, but never received any response to my email after I got my order. Issue with decals on the bike, brake caliper installed incorrectly and throttle stuck. Able to fix the two issues, but the decal piece is very disappointing. Looks like print issue or wrong side fairings sent. We sent pictures in the email to Customer Service and never heard anything.

  Review of 6/29/23, following an experience of 4/13/23 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I order an atv it started right up but had gas dripping from it took a long time to reach or contact customer support but they sent me a new part. Just got the atv sitting in my garage because who fixing it me.

  Review of 6/29/23, following an experience of 4/26/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Yes, You are responsible for replacing any replacement parts sent to you as mentioned in the policies you agreed to: https://motobuys.com/policies/shipping-policy https://motobuys.com/policies/refund-policy https://motobuys.com/policies/terms-of-service If you need any assistance, contact our Tech Support at tech-support@motobuys.com.

  Answer by A A

  

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  Yeah suck for me

  Answer by motobuys.com

  

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  If you need any assistance, you may contact our Tech Support at tech-support@motobuys.com

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• 1 / 5

  

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  I will never buy from them again, I need parts and no one will message me back

  Review of 6/29/23, following an experience of 4/1/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Hello, I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. Let’s get on a call and address this ASAP, we value your business. Please contact us at customercare@motobuys.com when convenient.

  Answer by A A

  

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  I HAVE SENT SEVERAL MESSAGES TO GIVE ME A CALL AT A CERTAIN DATE AND TIME AND NOONE CALLS. JUST LIKE I HAVE SENT EMAILS TELLING WHAT I NEED AND NOONE ANSWERS MY MESSAGES. WHAT MORE CAN I DO??

  Answer by motobuys.com

  

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  It looks like you spoke with our Tech Support today, regarding ordering parts that are not warranted. You will be provided with a quote as soon as we receive one form the manufacturer. To best reach us, contact us at customercare@motobuys.com if you have any questions or need further assistance.

  Answer by A A

  

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  BEEN SENDING EMAILS TO GET PARTS I NEED , THEY EMAIL ME THE PRICE, BUT WILL NOT ANSWER ME SO THAT I CAN ORDER THE PARTS AND PAY FOR THEM

  Answer by motobuys.com

  

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  We have been contacting you since 6/22/2023 to quote you for the parts and collect, we tried to contact you as recent as of 7/18/2023 and still were unable to get a hold of you or receive a response, except for on here. If you wish to purchase the parts order, please email us the best time to reach you between the hours of 10:00am-5:00pm CST. Please send your reply to customercare@motobuys.com so we may assist.

  Answer by A A

  

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  CALL ME 7/27/23 AT 3:00PM OR 7/28/23 AT 2;00-3;00 I HAVE SENT SEVERAL EMAILS HAVE ALSO SENT EMAILS TO KEN TO GET THE PARTS ORDERED EVEN TALKED TO A GUY AND TOLD HIM WHAT I NEEDED AND HE TRANSFERRED ME AND NOONE ANSWERED I LEFT A MESSAGE AND STILL NO ONE CALLED, THIS IS THE ONLY PLACE I CAN GET ANYONE TO ANSWER

  Answer by motobuys.com

  

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  Hello, The requested parts have been shipped, please check your email for the tracking number. If you have any questions, please contact our customer service team and we will be happy to assist you. -Motobuys

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• 5 / 5

  

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  It's a nice bike for the money. I would like to find a softer seat but other than that it's a good buy.

  Review of 6/29/23, following an experience of 4/5/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! We value your opinion greatly, and it helps us maintain an excellent standard of service to our customers.

• 4 / 5

  

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  The product was good. The only thing I didn’t like it was very hard to get for somebody to answer the phone on customer service.

  Review of 6/29/23, following an experience of 4/8/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Hello, Please feel free to contact us at customerservice@motobuys.com for any questions you may have, or assistance you may need, and we will be more than happy to assist you. -Motobuys

• 4 / 5

  

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  The 4 wheeler works as advertised... battery sucks, had to go purchase an after market from autozone but other than that no complaints other than the free hoverboard that came with it doesn't work.

  Review of 6/15/23, following an experience of 4/9/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast shipping. Fast response to questions. Great quality product

  Review of 6/15/23, following an experience of 4/18/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Cool site. Found something i was looking for at good price.was able to use PayPal checkout for Peace of mind.good shipping time. just be ready when they call for delivery. Freight aka street curb drop/delivery pallet. Have extra help to move item. No issues with item. Customer service call was helpful. Bt still waiting on title paperwork. Ull need to be Handy cause not good instructions. Over All I'd order from them again.

  Review of 5/27/23, following an experience of 3/22/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Charlie took care of my dead battery with only one call no problems at all Craig

  Review of 5/1/23, following an experience of 3/17/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

• 3 / 5

  

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  Kids rode it for five hours. Now it won't run

  Review of 5/1/23, following an experience of 3/20/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Hello, I’m sorry to hear about your disappointment with us, and we would like to personally assist you with making things right. Let’s get you on a call with our Tech Support and address this ASAP, we value your business. Please contact us at customercare@motobuys.com when convenient. -MotoBuys

• 5 / 5

  

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  Super fun bike the 125 puts a smile on my sons face every time he rides it. I even ride it to sometimes.

  Review of 5/1/23, following an experience of 3/13/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

• 5 / 5

  

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  Very easy purchase and shipping. Very happy customer. Will be back soon.

  Review of 5/1/23, following an experience of 3/13/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

• 4 / 5

  

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  Shipping was fast, easy to assemble.. my son rode it once and then the starter quit working.. I was able to repair it on my own (bad connection) other than that pretty solid bike for the price.

  Review of 4/17/23, following an experience of 3/12/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

• 5 / 5

  

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  It was delivered ontime for my daughters 11th birthday. She loves her gocart. I will order from motobuys again in the future..great job!

  Review of 4/17/23, following an experience of 3/10/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

• 5 / 5

  

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  Excelente servíce only one problem the battery it’s not good

  Review of 4/16/23, following an experience of 3/27/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

• 5 / 5

  

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  Very easy to work with, great products!!!

  Review of 4/16/23, following an experience of 3/26/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

• 5 / 5

  

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  Motobuys was great with the communication, actually shipped faster and arrived sooner than projected. I was a little worried about recieving the proper paperwork but they shipped it out about a week later just like they had said they would. All in all a great experience.

  Review of 4/16/23, following an experience of 3/8/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

• 5 / 5

  

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  Great product, great communication!

  Review of 4/16/23, following an experience of 3/26/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

• 4 / 5

  

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  Great product Ordering and shipping excellent Need to improve service info directly related to the bike (C60 tech book doesn’t exist) Zero parts support

  Review of 4/16/23, following an experience of 2/11/23 by A A. *

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  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

• 5 / 5

  

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  Once my order was placed was shipped and received within 2 weeks of placing order just remember to take a picture of your vin to send to them to get your paperwork enjoy the ride

  Review of 4/16/23, following an experience of 3/11/23 by A A. *

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  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

• 1 / 5

  

  Edit Flag

  Never received my Free hoverboard or my Mco for my ATV paid $20 extra called multiple times always went to voicemail sent numerus emails

  Review of 4/16/23, following an experience of 1/14/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Shipping was fast, the dirt bike and 4 wheeler are both great. I would give 5 stars but they didn’t even tell me when either shipped. Not a huge problem but would’ve been nice to know. Either way, I just ordered our 3rd bike from them and as long as they keep showing up quick and running great, I will continue to order from Motobuys!

  Review of 4/16/23, following an experience of 3/31/23 by A A. *

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  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

• 1 / 5

  

  Edit Flag

  I received my order over week late after paying extra for fast shipping. When I did receive it it had a dent in the side and the speed odometer didn't work and still don't work. When I emailed tech support they said to send them pictures and then. They still have not emailed me back since and it's been since Feb 14th 2023. I still have not received a title either.

  Review of 4/12/23, following an experience of 2/4/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  It was

  Review of 4/1/23, following an experience of 1/4/23 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  If you're talking about the website then its about average. If you're talking about the company then its below average. The product arrived as scheduled but I had a tech question. I left a voice mail (because no one answered on multiple calls) and sent an email month ago and I haven't received one response from this company. I will never buy from them again.

  Review of 4/1/23, following an experience of 1/23/23 by A A. *

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• 5 / 5

  

  Edit Flag

  I am very pleased with my purchase of my I think it’s a good bang for the buck.

  Review of 3/31/23, following an experience of 2/15/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Shipping took a bit but seems to be correct product have yet to try it

  Review of 3/31/23, following an experience of 1/13/23 by A A. *

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• 1 / 5

  

  Edit Flag

  My daughters moto wasn’t what was displayed or described. I tried to resolve the issue and no response back from moto buys. Stand over height was advertised as 24” stand over. No where on the seat does it reach 24”.

  Review of 3/31/23, following an experience of 2/4/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I’d do it again. Plain and simple. Didn’t have to get in contact with them about anything, everything was done exactly how website said.

  Review of 3/31/23, following an experience of 1/23/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I've now used these guys twice. Both times have been extremely easy and the have delivered beyond expectations. Highly recommend.

  Review of 3/31/23, following an experience of 1/4/23 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Ordered a brand new bike and so many problems...Air intake flew off, back tires wobble, lost a screw to the muffler and now the ride is riding rough......sent an email through their website and no response. I will never do business with this place again. Sad

  Review of 3/31/23, following an experience of 1/28/23 by A A. *

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• 5 / 5

  

  Edit Flag

  Excellent personal customer communication. Very good packaging.

  Review of 3/31/23, following an experience of 1/28/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast delivery, easy to use site. I got exactly what I was looking for super quick, thanks!

  Review of 3/31/23, following an experience of 1/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Not satisfied cause the parts were not wired together correctly and still have no headlights

  Review of 3/31/23, following an experience of 1/20/23 by A A. *

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• 1 / 5

  

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  Bad decision! I received the motorcycle ok. Had a problem with the motorcycle, idling and running at low speed. Took the motorcycle to the shop and they told me that it was vapor locking and had a bad carburetor. So I contacted Charlie at Motobuys , the service technician. He reported he was going to send me another carburetor, which I never got! But after paying for a mechanic to get the motorcycle running good and idling good $400 later it’s not bad.

  Review of 3/31/23, following an experience of 1/3/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy buying process, fast delivery. No complaints

  Review of 3/31/23, following an experience of 1/9/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Motobuys did a great job. Our Atv arrived on time and in good condition. It was easy to put together.

  Review of 3/31/23, following an experience of 1/7/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service thank you

  Review of 3/16/23, following an experience of 2/11/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Love the jeep, me and my friends have been doing a lot of custom work to it and I’m ready to see how it turns out!

  Review of 3/16/23, following an experience of 2/5/23 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I ordered a Taurus 200U. I paid for a windshield that didn't come w/ the unit. By that time of the year, itbwas unbearable to drive w/o the windshield in Illinois. A week & a half later the windshield showed up, then I realized the cart died after driving about 20 minutes & wouldn't restart until it cooled down. I called tech support & gave him the code the dash was flashing. He said it was a crank sensor code & said to unplug the battery to reset everything. The crank sensor that arrived a week later isn't the right one for my unit & not I can't get an email response & the phone line keeps kicking my call to voicemail. I have $8k in a brand new unit that I can't drive for more than 15 minutes. I'm very unhappy & regretting the purchase.

  Review of 11/20/22, following an experience of 9/23/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Hello, We apologize for the late response. Your Parts Request has been escalated to the Manufacturer's Parts Supervisor is currently being put together. Once the new part(s) ship, you will be provided with an email that will include the tracking information for the shipment. If you experience anymore issues, please contact our Customer Service Manager at (520)619-2120 and we will be more than happy to assist you.

• 5 / 5

  

  Edit Flag

  Motobuys was easy to buy from, they helped me find the exact specs that I wanted, and it was delivered promptly. Would definitely recommend!

  Review of 11/13/22, following an experience of 9/12/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I got a Apollo blazer 9 125cc kids ATV. It came on time and with no issues. I did change out the carburetor to give it a little more go, but not bad at all. My 10 yr old daughter loves riding it.

  Review of 11/13/22, following an experience of 9/9/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good job from beginning to delivery day.Scooter arrives in good condition. Communication with your representative was very informative and constructive. I will recommend you to my friends. Thanks Janusz

  Review of 11/13/22, following an experience of 9/29/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! We value your opinion greatly, and it helps us maintain an excellent standard of service to our customers. -MotoBuys

• 3 / 5

  

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  Nice people

  Review of 11/13/22, following an experience of 9/27/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! We value your opinion greatly, and it helps us maintain an excellent standard of service to our customers. -MotoBuys

  Answer by A A

  

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  Sure no problem be well brother

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• 5 / 5

  

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  Promt servuce an nice product

  Review of 11/13/22, following an experience of 9/1/22 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  ABSOLUTELY TERRIBLE. THE 4 WHEELER RATTLES AND THE CHAIN RUBS THE FRAME. I HAVE CALLED AND EMAILED CHARLIE IN CUSTOMER SERVICE 7-8 TIMES AND EMAILED PICS PER HIS REQUEST AND NOT A SINGLE PERSON HAS RETURNED MY CALL EVEN HAVING PURCHASED AN EXTENDED WARRANTY. I CANNOT RIDE THE 4 WHEELER. IT IS GARBAGE AND I HAVE CONTACTED AN ATTORNEY TO GET MY MONEY BACK ON THIS PIECE OF JUNK. THE THING SITS IN MY GARAGE AND HAS BEEN USED LESS THAN 4 HOURS. I HAVE TOLD ANYONE WITHIN THE SOUND OF MY VOICE TO NEVER EVER EVER DO BUSINESS WITH MOTOBUYS AND YOUR CUSTOMER SERVICE IS A JOKE!!!! TERRIBLE EXPERIENCE! CROOKS!!

  Review of 11/13/22, following an experience of 9/7/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Hello, After looking through all of our Inboxes, I noticed that we sent an email to you on 9/22/2022 asking you to provide us with a short video of the issue with the handbrake spring, as well as a picture of the VIN#. We never received a response from you. Please send your response a short video of the issue with the handbrake spring as well as a picture of the VIN# to customercare@motobuys.com and we will be more than happy to assist you. -MotoBuys

  Answer by A A

  

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  The email sent by Charlie from info@motobuys.com requesting the info. was ***replied to*** the same day, 9/22 with VIN and videos requested????

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• 5 / 5

  

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  Easy to order, quick delivery

  Review of 11/13/22, following an experience of 7/11/22 by A A. *

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  Answer by motobuys.com

  

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  Thank you for the wonderful review and for taking the time to share your feedback! We value your opinion greatly, and it helps us maintain an excellent standard of service to our customers.

• 5 / 5

  

  Edit Flag

  Great service, easy to purchase and loved the payment options. The bike was simple to put together and my kids absolutely love it. Great overall product and purchase.

  Review of 11/13/22, following an experience of 8/21/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback! We value your opinion greatly, and it helps us maintain an excellent standard of service to our customers. -MotoBuys

• 5 / 5

  

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  Purchase was easy and Mini - Bike was well packaged. Easy to finish the assembly and everything fit well.

  Review of 11/13/22, following an experience of 9/5/22 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Purchasing the dirt bikes was easy they came quickly and on time. As far as the actual dirt bikes go, they have been nothing but problems from day one. The front shock was leaking on one of the bikes, the throttle was stuck open on the carburetor and now one of them will not work at all, it gets no spark. We have attempted to contact customer service multiple times, and have never heard back. Also parts are almost impossible to find even if you do figure out what the problem is. Would absolutely not recommend, and would never do business with again.

  Review of 11/13/22, following an experience of 8/31/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Hello, I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. Let’s get on a call and address this ASAP, we value your business. Please contact me at (520) 619-2120 or email me at customercare@motobuys.com when convenient.

• 1 / 5

  

  Edit Flag

  The product purchase was fairly easy and straight forward. Communication with MotoBuys was decent during the purchasing process. But as soon as we received our purchase we realized it had some damage. After letting their service department know the steering wheel was drilled wrong and had to be installed incorrectly, they felt it appropriate to send a can of spray paint and some random nuts and bolts. There were over 30 deep scratches and gouges on the frame, which they received pictures of in many follow up emails. We never heard from anyone at MotoBuys after we informed them of all the issues. We Would NOT recommend using this website unless you have the knowledge to touch up scratches and gouges yourself. Do not expect timely responses if any at all from any of the staff.

  Review of 11/9/22, following an experience of 8/16/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Hello, After reviewing all images and emails, it seems like you had some very minor scratches which is the reason for providing the paint. There were no pictures of gauges included. Also, we did notice that you needed new sticker, which I also see was included in your Parts Request Order. Lastly, we suggest removing the screws from the steering wheel, line up the holes, and then screw in the screws. If you are still experiencing issues with your vehicle or have questions, please contact our Customer Service Manager (Carlos) directly at (520) 619-2120 and we will be more than happy to assist you.

  Answer by A A

  

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  The fact that it took me making a poor review for your company to get a timely response is disappointing. Further more the new sticker replacement was appreciated, along with the spray paint that we have to use to fix the multitude of issues that came on the frame. That being said we were led to believe that we were purchasing a brand new unit, and were dissatisfied with the condition it was shipped in. Which your company was notified about immediately, which was met with a tremendous amount of silence after we received the spray paint. As for the steering wheel, removing the screws and lining them up, will not work. Ken in tech support has already received an email with attached pictures of the steering wheel screw holes being drilled incorrectly. That being said, he either never saw the email or didn't care that a vital part of the machine we bought from MotoBuys was defective. Not once did I receive any correspondence back about these issues once the spray paint and sticker were mailed.

  Answer by motobuys.com

  

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  Hello, You did receive a new unit. Your unit having Shipping Damage does not mean it's a used vehicle. Yes, the spray paint would fix the scratches that were on the roll cage/frame due to shipping damage. I spoke with our Tech Support, and he advised that the steering wheel was not being assembled correctly. Based off the pictures you provided, we noticed that you were lining up the screws 1 by 1and tried to screw them in, however, this method will not line up the holes. For this reason, I advised that you line up the holes first, put the screws in to hold the place of the holes once lined up, and then proceed with tightening the screws. If you are still unable to install the steering wheel, please send a video to customercare@motobuys.com, showing your attempt to install the steering wheel so we may assist further. Carlos Customer Service Manager customercare@motobuys.com (520)619-2120 PO Box 551569 Dallas, TX 75355-1569 www.motobuys.com

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• 2 / 5

  

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  The Jeep I ordered came in on time. The pallet was damaged. The cardboard was damaged, when I opened I noticed damage to the body, some minor. When I went into reverse, it wouldn’t shift back into neutral. I emailed the company about my problem. No response. My son looked into it. The shifting arm was in upside down and the lever it was connected to was also on wrong. It does shift now , but makes a unusual grinding noise when shifting to 2nd and 3rd.

  Review of 11/9/22, following an experience of 9/4/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motobuys.com

  

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  Hello, I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. Let’s get on a call and address this ASAP, we value your business. Please contact me at (520) 619-2120 or email me at customercare@motobuys.com when convenient. Sincerely, Carlos Customer Service Manager customercare@motobuys.com (520)619-2120 PO Box 551569 Dallas, TX 75355-1569 www.motobuys.com

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