Customer reviews for motobuys.com

Customer reviews

• 5 / 5

  

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  MOTO made buying my scooter easy!

  Review of 10/29/22, following an experience of 8/22/22 by A A. *

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• 5 / 5

  

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  Entire ordering process was easy and clear. Delivery was also sooner than estimated and flawless. Cart assembly was as expected and cart fired right up. It has worked great, no problems! Grandkids love it!

  Review of 9/24/22, following an experience of 7/23/22 by A A. *

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• 4 / 5

  

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  Everything was perfect! Up until it came down to getting it licensed. I was able to reach someone regarding my title and they said to call if the licensing department gave me any trouble. Well they needed an MSRP so I tried calling... and tried calling... and tried calling! They must have taken a month off cause I never was able to get ahold of them. I tried email and never got a reply. The licensing office finally put the amount I paid as the msrp which was awesome and things worked out. All in all my experience was good and I am definitely buying a dirt bike for my kids soon from Motobuys!

  Review of 9/12/22, following an experience of 6/18/22 by A A. *

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• 5 / 5

  

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  Fast, on time. My Trailmaster 29 is way better quality than expected for the price. Dealer certificate made it easy to get a title.

  Review of 9/12/22, following an experience of 7/14/22 by A A. *

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• 2 / 5

  

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  One of the lug nuts was used before. Amd was stripped out when I received it with the jeep. One tire is egg shaped. Amd the chain gard was broke. I welded it. Other than that. I love it.

  Review of 9/12/22, following an experience of 7/10/22 by A A. *

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• 1 / 5

  

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  This has been the worst buying experience I have ever had, received it not working from day one to get it to start had to being it to the shop,4 days later would not start BATTERY FAILEDHAD TO REPLACE THAT , 4 DAYS AFTER THAT WOULD NOT START GOT IT TO SHOP AGAIN AND THEY DETERMINED IGNITION KEY STARTER FAILED ORDERD AND INSTALLED THAT , KNOW IM IN ABOUT 3 WEEKS BRAKES FAILED NEED NEW BRAKE CALPOR, I SENT MANY EMAILS TO MOOTBUY AND MANY PHONE CALLS ,NO ONE RETURNED MY CALLS OR EMAIL, I HAVE SPENT $ 2700 ON A PEICE OF JUNK AND ABSOLUTELY NOTHING FROM MOTOBUYS AS THEY ONLY CONTACT YOU IF YOU ARE BUYING ,BUYER BEWARE , I SHOULD HAVE WAITED AND BOUGHT FROM A REAL COMPANY LIKE AMAZON AND THEY HAVE EM FRO $1,999

  Review of 9/11/22, following an experience of 7/1/22 by A A. *

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  Answer by motobuys.com

  

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  Our mechanic has been trying to reach you and sent an email on 8/29/2022 with his contact information. Please reply to his email so we may assist you.

  Answer by A A

  

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  I have not received any emails from any one from motobuys

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• 2 / 5

  

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  I bought my very first motorcycle, Trailmaster TM38, from this company as a childhood dream of mine. From the day I received the bike it came with a few problems as I have listed to customer service via email. The kickstart does not work, the headlight blows the main fuse when I start it if it’s on, the kickstart rubs against the body and scratched off the paint. Since the first startup it does not start up right away. A part from the suspension fork did not fit. The battery has died on me quickly. Now my bike does not start and it’s brand new. I am very disappointed with what I received and I never got a reply back from customer service via email. I work Monday- Saturday and most of my shifts are 12hrs so I am best contacted through email. Customer service told me they would send my problems with pictures I have sent to a technician and I never heard back and I sent another email asking what happened and I still did not receive an answer. I work a lot of hours and would have loved being able to spend my free time using my bike but now I have a motorcycle that sits and does not run. The very few times I have used it have been fun but it only turns on at random times. I was interested in buying a go kart or quad from this company but after having this brand new bike that is not reliable at all has made me lose interest. I am doing payments on a motorcycle I can not use. At this point I want a full refund or exchange, at least a proper response with proper action. I am moving to a new job soon that will give me more free time so I am in hopes to hear back from the company soon.

  Review of 9/11/22, following an experience of 6/21/22 by A A. *

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  Answer by motobuys.com

  

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  Hello I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. Let’s get on a call and address this ASAP, we value your business. Please contact our Customer Service Manager at (520) 619-2120 or customercare@motobuys.com when convenient. Motobuys

  Answer by A A

  

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  I have not heard back. I called once and emailed twice

  Answer by A A

  

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  I have not heard back. I called once and emailed twice

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• 5 / 5

  

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  Nice bike, but no instructions for assembly it and was missing bolts, love the bike runs great and lots of fun.

  Review of 9/11/22, following an experience of 7/22/22 by A A. *

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• 4 / 5

  

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  The order was intact when received. The bike works well. I didn't receive my free gift as promised, but that's okay.

  Review of 9/11/22, following an experience of 6/23/22 by A A. *

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• 5 / 5

  

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  I have not assembled yet.

  Review of 9/11/22, following an experience of 6/28/22 by A A. *

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• 1 / 5

  

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  I would give 5 stars; however the front brake caliper is poorly made and will not bolt on due misalignment of the bolt holes. I have submitted multiple warranty requests to send new caliper with no response. Very poor customer service, beware

  Review of 9/11/22, following an experience of 6/15/22 by A A. *

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  Answer by motobuys.com

  

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  Hello, Your Part Request has been shipped. If you have not received your tracking information, please contact our customer service team and will be more than happy to assist you. -MotoBuys

• 1 / 5

  

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  Scooter was wrecked first day and then unable to get parts or repairs because they are not available. Tried to get aftermarket parts, still waiting….

  Review of 9/11/22, following an experience of 6/18/22 by A A. *

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• 5 / 5

  

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  I bought the apollo blazer 9 for my son. I was very reluctant about buying a Chinese bike but i didn't want to spend 4500 for my sons first atv. We have had it for about 3 months now and this thing is awesome. He rides every day, and i mean every day with no problems. It was a great buying experience. I called motobuys to ask some questions about the difference models i was looking at. They answered all of them. I purchased right over the phone with my credit card. They said expect 10 days for delivery and it was at my door step in 5. I would recommend motobuys to anyone looking for a atv or motorcycle. When I get ready for the next size, I will be calling motobuys.

  Review of 9/11/22, following an experience of 6/2/22 by A A. *

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• 5 / 5

  

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  Wonderful products. Fast shipping to our door. We bought 2 50cc scooters. Easy to uncrate and put together for anyone handy. Would definitely recommend

  Review of 9/11/22, following an experience of 7/3/22 by A A. *

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• 5 / 5

  

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  Great customer service by Jeff

  Review of 9/11/22, following an experience of 6/6/22 by A A. *

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• 5 / 5

  

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  Very happy with my purchase and have already risen 600 miles on these great little scooters. All I have to say is fun fun fun. You need at least one!!!

  Review of 9/11/22, following an experience of 6/14/22 by A A. *

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• 2 / 5

  

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  I've emailed about the busted cart they sent, with no response back. It barely runs, ebrake cable is broken, electrical short after running a bit, orange peel paint, rim cap falls off.

  Review of 9/10/22, following an experience of 6/16/22 by A A. *

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• 1 / 5

  

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  I attempted to contact them with several issues about my moped, for several weeks. I called several times per day, emailed them and used the chat. I received no responses, this have been going on for 2 months. I’m one day I was able to talk to “Charlie” he promised me that someone was calling me the next day at 11 am their time 1pm my time. Of course nobody did, I continued to called… no response. Two months later somebody called Kent called (once) when I was with patient and I couldn’t pick up, he sent an email letting me know he called back. I kept calling back and nothing! The issue of none of the gauge working and the shipping was never resolved. I regret doing business with them. It is frankly the worse customer service ever and I advise anybody to shop elsewhere! They don’t take your business seriously and it is too obvious!

  Review of 9/10/22, following an experience of 6/27/22 by A A. *

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  Answer by motobuys.com

  

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  You spoke with our mechanic (Ken) on 8/29/2022. He advised you to remove the front chrome cover, check if the all the wires are connected and call him once you have done so. We still have not received an update from you. Please reply to Tech-Support@motobuys.com with an update so we may further assist you.

  Answer by A A

  

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  It didn’t work.

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• 3 / 5

  

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  The delivery ,,to big truck. I'm ordering new parts for bike making parts to fit. Bike in half rough condition.

  Review of 9/10/22, following an experience of 6/20/22 by A A. *

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• 1 / 5

  

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  I bought a street version on the TM250 the TM 31X and was sent a bill of sale that stated in BOLD lettering that this bike is for off road use only. Why sell a dirt bike with a high/low beam headlight, tail light over the license plate holder, brake light, 2 mirrors and turn signals. 161 Powersports sends out the correct title. Buy from 161 Powersports. I even called to ask them to reissue a new title. They acted like I was troubling them. Not happy.

  Review of 9/10/22, following an experience of 7/13/22 by A A. *

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• 5 / 5

  

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  My experience buying from Motobuys was excellent. I conducted my purchase entirely on the website after I had researched what I wanted to buy. The 2 mini bikes I ordered arrived in just a few days and the assembly has not been difficult. I cannot comment on their support or anything else at this time as I haven’t needed to use it.

  Review of 9/10/22, following an experience of 7/9/22 by A A. *

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• 4 / 5

  

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  Everything went well, enjoy the bike. Waiting to get the purchase paper work.

  Review of 9/10/22, following an experience of 6/21/22 by A A. *

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• 5 / 5

  

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  🫡nice

  Review of 8/27/22, following an experience of 7/23/22 by A A. *

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• 5 / 5

  

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  Great bike, got it on time, no problems with shipping or anything really. Thankyou

  Review of 8/27/22, following an experience of 7/9/22 by A A. *

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• 5 / 5

  

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  Motobuys made the experience a great one! The Trailmaster MB200 exceeded expectations on ease of build, price point, and riding capability. The rear shocks and disk breaks are huge wins over other minibikes and buying from Motobuys.com means that the experience from selection to shipping is top notch. I would definitely buy again from this dealer! Everyone should have the excitement, adventure and reward of owning a Trailmaster MB200. You should get yours today from Motobuys.com. I felt like a deserved mine. And so should you. Do it right away!!! Come next year we'll probably hope to buy a second Trailmaster MB200. For now, I've had the pleasure of owning and riding hands down the best minibike on the market!!

  Review of 11/17/21, following an experience of 9/29/21 by A A. *

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  Answer by motobuys.com

  

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  Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers. We hope to soon do business with you again.

• 5 / 5

  

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  My order is still in crate u sent. I have not had time to uncrate it, but looks like everything is ok and not damaged. I bought one of the same go carts from a different company in August of this year, it was damaged in shipping and I still haven’t received replacement of damaged parts.

  Review of 11/17/21, following an experience of 9/24/21 by A A. *

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  Answer by motobuys.com

  

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  Thank you for the wonderful review and for taking the time to share your feedback. Your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers. If you have any concerns, please feel free to contact our customer service team and we will be happy to assist you.

• 5 / 5

  

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  Absolutely love my Rukus !! Only thing is I was hoping for a better throttle response. I only purchased the 50cc but it seems slow to start out. If you have any suggestions I would greatly appreciate it ! Quality and design are absolutely awesome !!

  Review of 11/17/21, following an experience of 9/7/21 by A A. *

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• 5 / 5

  

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  I ordered my scooter online and had it to my door within about a week. It did arrive with some body damage sustained in shipping but Motobuys sent out the replacement part immediately and I had that in a couple of days. Carlos called and made sure everything worked as it should. Would highly recommend.

  Review of 11/3/21, following an experience of 9/21/21 by A A. *

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  Answer by motobuys.com

  

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  Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

• 5 / 5

  

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  Fast shipping, no issues.

  Review of 11/3/21, following an experience of 9/28/21 by A A. *

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• 3 / 5

  

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  The starter stopped working on the second day. I am no good at electronics. Do you have any suggestions?

  Review of 10/15/21, following an experience of 8/23/21 by A A. *

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  Answer by motobuys.com

  

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  Hello , I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. Let’s get on a call and address this ASAP, we value your business. Please contact us at (520)619-2120 when convenient.

• 5 / 5

  

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  I purchased 2 Trailmaster MB200 Mini Bikes for my grandsons aged 15 and 11. Ordering was easy and delivery was right on time. You do have to unpackage them and put a few things together but it was easy. I actually followed the directions. The Boys loved them and immediately rode them with no problems. It has since been a few weeks and they can't wait to get home and ride some more. They seem very well built. I would only recommend non-ethynyl gas.

  Review of 10/1/21, following an experience of 8/30/21 by A A. *

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  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

• 5 / 5

  

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  Very satisficed purchasing from Motobuys. Delivery was very good for such a large crated item. The lift-gate truck service was especially good for putting the crate in driveway as requested. good service............thank you, Jerry H in mich.

  Review of 10/1/21, following an experience of 8/26/21 by A A. *

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  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

• 5 / 5

  

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  Great product , Fair Price, Quick delivery ,very helpful and put together correctly. Delivered right to our doorway

  Review of 10/1/21, following an experience of 8/24/21 by A A. *

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  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

• 5 / 5

  

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  Motobuys has a great customer support team that really took care of me when my first Trailmaster MB200 showed up damaged from shipping. They sent me replacement parts right away, and were a pleasure to deal with. I liked the service I received so much I ordered a second Trailmaster for my daughter through them, Thank you motobuys!

  Review of 10/1/21, following an experience of 8/22/21 by A A. *

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  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

  Answer by A A

  

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  You guys are great, lemme know if I can be of further service :)

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• 4 / 5

  

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  Would have gave 5 stars but we need a part for our go kart. Both called and left a message and also send email with no response. Other then that I have no problems. Delivered promptly

  Review of 10/1/21, following an experience of 8/21/21 by A A. *

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  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. I would like to personally assist you with making things right. Please contact me directly at (520)619-2120 when convenient so I may assist you with your Parts Request. Sincerely, Carlos Customer Assistant customercare@motobuys.com (520)619-2120

• 5 / 5

  

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  Like what I got just need the parts to get it done

  Review of 9/25/21, following an experience of 8/6/21 by A A. *

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  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

• 5 / 5

  

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  Superior service!!!!

  Review of 9/25/21, following an experience of 8/13/21 by A A. *

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  Answer by motobuys.com

  

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  Hello, Thank you for the wonderful review and for taking the time to share your feedback. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

  Answer by A A

  

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  Also, my son is so happy with his new motor bike!!!!

  Answer by motobuys.com

  

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  Very glad to hear that your son is enjoying his new motor bike! We love to hear when our customers and their families are really enjoying our vehicles and having a great time!

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• 4 / 5

  

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  Everything was intact everything fit well but the shipping carrier dented the steel cage it shipped in

  Review of 8/25/21, following an experience of 7/16/21 by A A. *

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  Answer by motobuys.com

  

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  Thank you for the wonderful review and for taking the time to share your feedback. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

• 4 / 5

  

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  Ordered 2 for the kids and 1 for the adults. They are fun. One of the kid go carts didn’t start, technical issue found to be the wiring to battery was installed backwards. Called tech support and he was attempting to be helpful, but didn’t point us in the right direction. Thank goodness my husband figured it out!

  Review of 8/25/21, following an experience of 7/31/21 by A A. *

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  Answer by motobuys.com

  

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  Thank you for the wonderful review and for taking the time to share your feedback. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

  Answer by motobuys.com

  

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  Thank you for the review and for taking the time to share your feedback. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

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• 4 / 5

  

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  I waited the longest for my trailmaster mb 200-2. I'm from Alaska, it had to travel to get to me, but the wait was worth it! I use mine on a 25 mile long gravel road on rolling hills. This little bike can hit 40 mph going down hill! Wow! And I'm going up to 34 mph on level ground! Great bike! Glad I got it, hope to keep it for years. I'm riding it stock, no modifications to it.

  Review of 8/25/21, following an experience of 7/21/21 by A A. *

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  Answer by motobuys.com

  

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  Thank you for the wonderful review and for taking the time to share your feedback. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

• 5 / 5

  

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  Thank

  Review of 8/25/21, following an experience of 7/24/21 by A A. *

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  Answer by motobuys.com

  

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  Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

• 4 / 5

  

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  The brake caliper fell off after 1 week. The pads were lost. Motobuys did not return my request for parts.

  Review of 8/25/21, following an experience of 7/3/21 by A A. *

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• 5 / 5

  

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  Delivery was right on time. Customer support was excellent. There was a disconnect between the shipping agent and Motobuys in the shipping address. I was happy to see that Motobuys provided the shipper information and I was able to check on my order and provide the correct information. Although it was unfortunate that the shipping company still transposed the address a second time, the delivery company was able to call me once they realized there was no such address and all turned out well.

  Review of 8/25/21, following an experience of 7/19/21 by A A. *

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• 4 / 5

  

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  Part was received on time.

  Review of 8/3/21, following an experience of 6/16/21 by A A. *

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  Answer by motobuys.com

  

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  Hello, Thank you for the review and for taking the time to share your feedback. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

• 5 / 5

  

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  Site was easy to navigate, ordering process was not difficult. Shipping was fast. The only issue I had was the degree of assembly that was described. More complicated to assemble than I anticipated.

  Review of 7/28/21, following an experience of 6/15/21 by A A. *

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• 1 / 5

  

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  I’ve received very little support for my non running machine, 1 return email over the span of 20 days and me sending 3 emails. I would never purchase from this company again. Wasted money and a non functioning pit bike.

  Review of 7/28/21, following an experience of 6/22/21 by A A. *

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  Answer by motobuys.com

  

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  Hello, We apologize for the late response. We have made your request a High Priority and the customer service team supervisor, will be reaching out to you immediately. If you have any questions or concerns, please contact our customer service team at (877)667-6289 and we will be happy to assist you.

• 5 / 5

  

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  I am very pleased with the purchase, they were in contact with me on the shipping and delivery. I received my scooter in excellent shape, no issues. I will def look at purchasing another one from them in the future. For customer builds etc.

  Review of 7/23/21, following an experience of 6/6/21 by A A. *

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• 3 / 5

  

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  Broken parts when shipping

  Review of 4/13/21, following an experience of 2/20/21 by A A. *

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  Answer by motobuys.com

  

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  Dear Customer, Thank You for choosing MotoBuys! We apologize for the slight damage that occurred to your Trailmaster Storm 200 during shipment. I see in my system that the parts you requested were: The Chain and Rear Fender with Bolts-shipped on 03/02/2021 and delivered on 03/04/2021. And lastly, the Right Throttle Housing Unit-shipped on 03/16/2021 and delivered on 03/19/2021. If you are still needing parts or require more assistance, please be free to contact us.

• 5 / 5

  

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  I’m am very pleased with the mini bike that I purchased from Motobuys. I would recommended and have recommended to others. Customer service seems to be very helpful.

  Review of 4/13/21, following an experience of 2/25/21 by A A. *

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• 5 / 5

  

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  Everything went very well.

  Review of 4/13/21, following an experience of 2/28/21 by A A. *

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• 5 / 5

  

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  On time excellent bike rides like a cadillac and it's fast with torque converter already on add stage 1 kit and it goes

  Review of 4/2/21, following an experience of 2/26/21 by A A. *

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• 5 / 5

  

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  Very good experience I have bought several times with them and have been satisfied every time

  Review of 4/2/21, following an experience of 2/5/21 by A A. *

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• 5 / 5

  

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  While falling a little behind with some issues that I’m sure were Covid related this company has gone above and beyond to answer all my needs. Shout out to Jeff and Carlos for keeping me informed with all I needed to know. Thank you Motobuys for a great purchase and customer service! Sincerely Teresa Lockwood

  Review of 3/28/21, following an experience of 1/17/21 by A A. *

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• 5 / 5

  

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  I love the Trailblazer Retro Scooter! It is very cute and rides very smooth. The free shipping and paperwork are the reason I purchased here instead of another company. The delivery was fast and hassel free. Will be purchasing from them again!

  Review of 3/27/21, following an experience of 1/8/21 by A A. *

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• 5 / 5

  

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  Excellent company to deal with... Highly recommended... Thanks

  Review of 3/13/21, following an experience of 1/13/21 by A A. *

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• 3 / 5

  

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  Everything happened the way they said

  Review of 3/12/21, following an experience of 1/25/21 by A A. *

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• 5 / 5

  

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  Awesome and fast shipping.

  Review of 3/12/21, following an experience of 1/25/21 by A A. *

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• 4 / 5

  

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  The Apollo DBx-16 came in good condition except my handlebars wouldn’t sit flush in the clamps. Most likely a manufacturer issue. Good bike for the price. No issues so far.

  Review of 3/12/21, following an experience of 1/17/21 by A A. *

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• 5 / 5

  

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  Fast and courteous service

  Review of 3/12/21, following an experience of 1/15/21 by A A. *

  *Pseudonymized data at the request of the author

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