Reviews for Procivic.com

Evan, Thank you for your wonderful feedback! We're glad to hear you had a positive experience with our customer service and shipping times. It's great to know we're your first choice for parts for your Civic! We look forward to assisting you with your future orders. Best Regards, Customer Care

Tatyana, Thank you for your positive review! We're thrilled to hear that you had a great experience with your recent order for your Honda Civic. It’s wonderful to know that the headlights arrived well-packaged and at a competitive price. If you have any questions during the installation or about your future orders, please feel free to reach out to us. Best Regards, Customer Care

Christopher, We're thrilled to hear that you've found the perfect solution for your clutch issues! It's great to know that our products have made a difference for you. If you have any questions or need assistance for future orders, feel free to reach out. Best Regards, Customer Care

Dominic, Thank you for your positive feedback! We're thrilled to hear that you found our selection of aftermarket parts appealing and that you had a fast shipping experience. We strive to provide the best possible place to upgrade your vehicle, and your satisfaction is important to us. If you have any questions or need assistance with future orders, feel free to reach out. Best Regards, Customer Care

Stacey, Thank you for your kind words! We're glad to hear that you had a great experience with our customer service. If you have any questions or need assistance in the future, feel free to reach out. We appreciate your support and look forward to helping you with your vehicle upgrades! Best Regards, Customer Care

Johnny, Thank you for reaching out regarding the promo code issue. We strive to make your shopping experience as smooth as possible, and I apologize for any inconvenience caused. Please feel free to reach out to us and if you could provide more details about your order, we would be happy to look into the situation further to ensure you receive the benefits you're entitled to. Feel free to contact us if you have any other questions or concerns. Best Regards, Customer Care

Wilson, I am sorry to hear about your situation. I do wish to clarify on a few things on here. The order was placed on Monday, 3/23 at 12am, well before we were open for the day and unable to check stock at that time. Since orders come through over the weekend, when we are closed as well, they are processed through on Monday when we open for the week. This can sometimes cause items to run out of stock before we get to orders placed after. Unfortunately, we had run out of stock when we got to your order. We made sure to come up with a alternative and contact you immediately. During the conversation, you did accept the alternative and to ensure the order arrived quickly, we processed the order as fast as we could. The order was able to ship shortly after the call and tracking was due to update a bit later when our system syncs with the warehouse. You later contacted us to cancel the order, but by this time, the order had already left on the early shipment. Tracking was extracted and sent to you to confirm the shipment. Once an order is shipped, we can no longer cancel the order. We later helped in processing a return and we do notate the return process on our site. Though we try to ensure customers receive their parts quickly, it can sometimes cause issues like this. We did try to help with some of the potential fees, but we cannot cover everything. As of right now, the parts were confirmed to be back in stock from a limited shipment that Tein provided us with, this is why the parts show in stock now. During the Tax season parts can quickly run out, especially over the weekend when many orders are placed. If something like this occurs, we ensure to let the customers know and provide them with options. In the end, we did everything we could to ensure you are informed and your options were made clear. If you do have any other questions or comments, don't hesitate to contact us again. Best Regards, Customer Care

Bret, Thank you for your positive feedback! We're thrilled to hear that our website was easy to navigate and that your order arrived faster than expected. We're dedicated to providing excellent service and quality parts for your vehicle upgrades. If you have any questions about future orders or need assistance, feel free to reach out. Best Regards, Customer Care

Eddie, Thank you so much for your kind words! We're thrilled to hear that your orders, including your recent ones for your vehicle, have arrived quickly and are of great quality. Your recommendation means a lot to us, and we look forward to continuing to support your vehicle upgrade needs in the future. Best Regards, Customer Care

Hello, Thank you for your positive feedback! We're thrilled to hear that you found what you needed at a great price and that it arrived in just a few days. If you have any more questions or need assistance with future orders, feel free to reach out to us. Best Regards, Customer Care

Mark, Thank you for your kind words! We're thrilled to hear that you experienced great customer service and that everything arrived as promised. It's always our aim to ensure our customers have a top-notch experience when upgrading their vehicles. If you have any questions or need assistance in the future, don’t hesitate to reach out. Best Regards, Customer Care

Oshain, Thank you so much for your positive feedback! We’re thrilled to hear that your experience with us was smooth and that you were able to get your Honda Civic Si back on the road quickly. We strive to provide our customers with accurate stock information and fast shipping, so it’s great to know that we met your expectations. If you have any questions or need assistance with future orders, feel free to reach out. Best Regards, Customer Care

Hello, I am sorry to hear about your situation. I do wish to clarify on a few things on here regarding this situation. The order was placed on 3/25 and we attempted to contact you the same day regarding the hold on the order. This is often caused by high dollar amounts or mismatching information. You contacted us later in the day and we went over the details regarding the hold. You also requested a change of address at the same time as well, which also requires a verification. The billing rep was not available at the time you called and so you requested a call back. The rep attempted to contact you the same day, but you did not answer. The rep attempted to contact you again the following day to complete the process, and once again, you did not answer. We have been attempting to contact you since then to finalize the order, update the address, and remove the hold, but have not heard from you since. The order is still pending and we can process at any time, we simply need you to call in or answer when we try to reach you, to go over the details and confirm the order. Please feel free to contact us if you have any other questions or comments. Best Regards, Customer Care

Anthony, We're thrilled to hear that you're enjoying the upgrade and feeling the difference immediately! It's our goal to enhance your vehicle's performance and provide a positive experience with your orders. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Best Regards, Customer Care

Soua, I am sorry to hear about your situation. I do wish to clarify on a few things here. Reviewing the order, I do see that everything was processed through and shipped quickly. The order was placed on 3/5 and tracking was provided the following day on 3/6. Reviewing the tracking info, it appears the that courier service, FedEX in this case, did have some delays due to bad weather. FedEx also reported other issues during their delivery. However, these appear to be driver related or mistakes on their part. The package was shown to be delivered on 3/21 and you reported the issue and refused the package. It seems that FedEx again delivered the package to you and a proper claim was started. As this was an issue caused by FedEx, we must follow the claim procedure. However, we did also notify you that a replacement is being prepared with a return label included. This is due to ship shortly and we are keeping you updated on the process. We understand the frustration this has caused. Though rare, issues with the courier services can occur. This can be caused by bad weather, as they reported, or issues with the delivery drivers. Unfortunately, we have no control over this and can only follow up with the claim process. We have ensured this is being handled and a replacement will be sent to you as well. Please let us know if you have any other questions. Best Regards, Customer Care

Jason, Thank you for your kind words! We're glad to hear that you received your order so quickly. We strive to provide the best possible shipping options for our customers. If you have any questions or need assistance with future orders, feel free to reach out. Best Regards, Customer Care

Ruben, Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with our customer service. We strive to provide quick and helpful responses to all inquiries, and it's great to know that we hit the mark for you. If there's anything else you need in the future or have questions about, don't hesitate to reach out to us. Best Regards, Customer Care

Jordan, Thank you for your kind words about the awe exhaust! We're thrilled to hear that you're enjoying the nice loud sound without it being too obnoxious for daily driving. It's great to know it enhances your driving experience with its pops and burbles too! We appreciate your feedback and look forward to helping you with future upgrades for your vehicle. Best Regards, Customer Care

Mateo, Thank you for your positive feedback! We're thrilled to hear that your orders arrive quicker than expected. We strive to provide the best possible service for all our customers. If you have any questions or need assistance with future orders, don't hesitate to reach out! Best Regards, Customer Care

William, Thank you for your wonderful review! We're thrilled to hear that you're pleased with your purchases and the delivery time, especially for your 2013 Honda Civic LX. We strive to provide the best selection and service, and your recommendation means a lot to us. If you need anything else in the future, feel free to reach out! Best Regards, Customer Care