Customer reviews for penntoolco.com

Customer reviews

• 5 / 5

  

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  Very pleased. Item Was just as described. Received it in a timely manner. I will purchase again from Peentoolco.

  Review of 1/10/22, following an experience of 12/1/21 by KOBE T. *

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• 3 / 5

  

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  No estimated delivery was provided. No tracking number was provided. When I called, the person on the phone simply said "hello" so I had to ask if I had reached Penn Tool. It took them a long time to find my order in their system.

  Review of 1/8/22, following an experience of 12/3/21 by MIREILLE K. *

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• 4 / 5

  

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  They actually called me and told me my order would be late. It still came in before Christmas.

  Review of 1/8/22, following an experience of 12/3/21 by BRICE G. *

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• 2 / 5

  

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  It wasn't clear that the item would be drop shipped from the manufacturer. Or that it would take a month to ship. When I contacted customer service they had no idea when my order would ship, and seemed cavalier about it being weeks after the order had been placed.

  Review of 1/8/22, following an experience of 12/3/21 by VERDA B. *

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• 4 / 5

  

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  Not the easiest site to navigate, and finding items using the search window can be trying.

  Review of 1/8/22, following an experience of 12/3/21 by SIERRA D. *

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• 4 / 5

  

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  Web site is great, ordering process is great. Needs improvement on tracking shipping time.

  Review of 1/4/22, following an experience of 11/30/21 by MATTEO W. *

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• 5 / 5

  

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  It was super easy, & shipped with in a week.

  Review of 1/4/22, following an experience of 12/1/21 by DENA H. *

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• 2 / 5

  

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  very slow shipping, still have not received my order.

  Review of 1/4/22, following an experience of 11/29/21 by FRANKIE L. *

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• 1 / 5

  

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  Payment was issued and here we are 32 days later with no product received. Sent a follow up email and no reply. Called once and they said it would ship that week. That was two weeks ago

  Review of 1/3/22, following an experience of 11/12/21 by WILBERT B. *

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• 3 / 5

  

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  So so I had to call several times to see why my order was taking so long to deliver.

  Review of 1/3/22, following an experience of 11/29/21 by GUSSIE R. *

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• 2 / 5

  

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  Not Good!!! It took forever to receive my order. And I was the one that had to initiate the conversation as far as what was actually in stock and what was back ordered. Better communication with the customer on the status of the order would really be appreciated.

  Review of 1/1/22, following an experience of 11/26/21 by LON L. *

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• 3 / 5

  

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  I initially received only one guide and the packing slip, instead of indicating that one had shipped and three were backordered it only showed one of one, leaving me to wonder when or if the other three were going to be coming. I sent an question in to Penn and got no response. The three other guides finally arrived , but better communication would be nice.

  Review of 12/27/21, following an experience of 11/18/21 by GUSTAVE L. *

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• 5 / 5

  

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  I will be back for more from PennToolCo. The service turn around was quick and the product, high quality.

  Review of 12/27/21, following an experience of 11/26/21 by WEBSTER O. *

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• 1 / 5

  

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  I ordered an air grinder and a twist drill set. I got an email that the grinder was no longer available. One thing that I guess I had gotten used to when ordering from other places was a tracking number and shipping confirmation, none were provided. Same as if I had called in the order and mailed a check 20 years ago. When I opened the box of drills several were scattered in the box, three were missing entirely. Pictured was the bright finish drills that I wanted, what was shipped was black coated drill. I called Penn Tool about the missing drills, and was promised a call back in a couple hours. As of this writing, three days have passed and no call back. I suggested that they replace only the three missing drills, as shipping would be much cheaper and faster than return and reshipping, not to mention the lack of faith that the order would be inspected prior to shipping. No confirmation of what is being done to correct the problem of the missing drills as of yet.

  Review of 12/27/21, following an experience of 11/18/21 by ANDREANE K. *

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• 5 / 5

  

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  Good experience. Easy to communicate with once the order was placed. Answered my questions when I called. Tool took a while to get to us but that wasn't on them. This tool was sold out everywhere we tried to get it. Very pleased with our purchase.

  Review of 12/27/21, following an experience of 11/19/21 by CHELSIE B. *

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• 5 / 5

  

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  Excellent, everything was as expected!!

  Review of 12/19/21, following an experience of 11/2/21 by TEVIN M. *

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• 5 / 5

  

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  Very good experience . Penn Tool was very prompt answering my questions and shipped my order fast . I'm very pleased

  Review of 12/19/21, following an experience of 11/19/21 by EUDORA H. *

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• 5 / 5

  

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  Excellent customer service, fast shipping.

  Review of 12/19/21, following an experience of 11/17/21 by DESHAUN S. *

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• 1 / 5

  

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  It took me three weeks to get order. Had important job to perform with tool. Had to order elsewhere to complete job. Call your customer service and they were supposed to contact me about returning. still haven't received anything about returning.

  Review of 12/19/21, following an experience of 11/12/21 by KENNETH S. *

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• 3 / 5

  

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  Penntoolco did a great job with my order, except for one thing: styrofoam peanuts! Please stop using this hard-to-recycle packing material! There are so many paper-based packing products that work just as well and don't require me to pay money and go out of my way to get it recycled. It's 2021, there's a trash island in the Pacific, the West Coast burns every summer, and it's time to stop using styrofoam.

  Review of 12/19/21, following an experience of 11/16/21 by CHARLEY R. *

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• 5 / 5

  

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  Site easy to navigate and place order

  Review of 12/19/21, following an experience of 11/16/21 by ESTEL B. *

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• 3 / 5

  

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  Very slow shipping

  Review of 12/17/21, following an experience of 11/12/21 by NICOLA Z. *

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• 5 / 5

  

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  Easy purchase, quick shipping, OEM Proxon bandsaw blade.

  Review of 12/17/21, following an experience of 11/12/21 by MARYJANE P. *

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• 1 / 5

  

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  unclear about ETA of the shipment, asked twice for tracking number and still don't have it. Can't rate products because I'm still waiting, it's been 50 days since placing order.

  Review of 12/17/21, following an experience of 11/11/21 by MARIO K. *

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• 3 / 5

  

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  I don't have an issue with Penn Tool directly, but felt misled regarding availability of the product I purchased. I understand there is a shipping crisis (political?) and backlogs are part of business these days, but I ordered this part six weeks before I actually needed it and there was no indication of a shipping delay during the purchasing process. Once the order was processed, I was disappointed to hear that it will be 8-10 weeks before I receive the product. I may have purchased it anyway, but would have considered other options sooner for the job I planned to use it for. It definitely made my job harder than necessary. I can't rate the product as I still have not received it.

  Review of 12/17/21, following an experience of 11/12/21 by SABRINA E. *

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• 3 / 5

  

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  Customer service was great, however we ordered the material on 10/26/21 expecting delivery on 11/02/21 and did not actually receive the item until 11/19/21, almost a month later. I know things are tough to come by right now but in order to figure out why we hadn't received our parts yet I had to call and talk to multiple service reps before I was given an explanation. Everyone was very friendly however if my order was going to be delayed, it would have been nice to know that either through email or phone call instead of me having to hunt down the answer.

  Review of 12/5/21, following an experience of 11/10/21 by SEBASTIAN F. *

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• 3 / 5

  

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  Took longer to get than I was told.

  Review of 12/5/21, following an experience of 11/6/21 by AMOS K. *

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• 4 / 5

  

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  I was initially disappointed in the shipping/fulfillment speed. When the owner took the time to write me and explain the circumstances, I understood, and also realized this was a good, human based brick and mortar business. I would not hesitate to buy from again.

  Review of 12/5/21, following an experience of 10/29/21 by EMMETT B. *

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• 5 / 5

  

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  No issues with order and good follow up with my order.

  Review of 12/5/21, following an experience of 11/6/21 by LAUREN H. *

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• 2 / 5

  

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  I ordered and paid for a Gesrtner case at their listed price. 2 weeks passed & when I called customer service I was told the price had increased approx. $60 and my order was placed on hold. I approved the price increase & was told my item would be shipped in a few days. It was not. I contacted customer service a week later and was told again the item would ship soon & I would receive shipping/tracking info. Approx. 5 weeks after placing the order the case arrived on my doorstep with no advance shipping notice. I purchased this item from Penn Tool Co. because the price was good and they advertised Veteran owned, based in the US. My chief complaint is the price increase after I ordered and paid for the item and the terrible communication by Penn Tool Co.

  Review of 12/5/21, following an experience of 10/28/21 by BROOKLYN C. *

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• 4 / 5

  

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  Good prices, decent quality, but these surveys are annoying.

  Review of 12/5/21, following an experience of 11/2/21 by DAMARIS M. *

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• 5 / 5

  

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  Good stuff

  Review of 12/5/21, following an experience of 11/2/21 by SAMMY S. *

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• 5 / 5

  

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  Ordered 2 chest and received both but found each to have the veneer broken on one drawer, evern though they were well packed - these were presents for our son-in-laws so did not want to return for the repairable damage - repaired in our wood shop - other than now undetectable drawer damage the chest are bueatiful and now I want one for myself - Penn was very friendly and helpful in placing the order. Would order from them again.

  Review of 12/5/21, following an experience of 11/9/21 by RHIANNA G. *

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• 5 / 5

  

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  Easy to order and fast shipping

  Review of 12/5/21, following an experience of 11/2/21 by LEONOR S. *

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• 5 / 5

  

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  I am satisfied with the product and customer service of this outlet I would definitely recommend it to anyone.

  Review of 12/5/21, following an experience of 11/5/21 by KARIANNE H. *

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• 4 / 5

  

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  It took almost two weeks to get my order. There was no email updates or tracking available. I did chat with an online agent who assured me that my order was being processed and would be delivered.

  Review of 12/5/21, following an experience of 11/1/21 by DEJUAN R. *

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• 5 / 5

  

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  Good customer service

  Review of 12/5/21, following an experience of 11/10/21 by ANDRES H. *

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• 5 / 5

  

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  Very pleased with Penn tool. Sales person reached out to me with an actual phone call going everything from pricing, payment, shipping dates and if a lift gate truck was needed. Saw was delivered in the time I was told. Not an easy feat these days. Thanks again Penn tool

  Review of 11/28/21, following an experience of 10/25/21 by EFREN C. *

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• 5 / 5

  

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  The customer service is excellent. They notified me immediately when the item I ordered wasn't available from their dealer and gave me an estimate of when it would be. The item appeared at my door exactly when they said.

  Review of 11/28/21, following an experience of 10/25/21 by SARAH C. *

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• 5 / 5

  

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  Exactly as shown on web page. Made in USA

  Review of 11/28/21, following an experience of 10/27/21 by ERA B. *

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• 5 / 5

  

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  I have always had good service from PennTool. Ordering, shipping time, and packaging were excellent.

  Review of 11/28/21, following an experience of 10/29/21 by ETHEL M. *

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• 5 / 5

  

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  I got what I ordered on time.

  Review of 11/28/21, following an experience of 10/28/21 by JEANETTE T. *

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• 5 / 5

  

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  Penn Tools was great! This was my first actual order with them and they had exactly what I wanted, in stock, and cheaper than their competitors (for exactly the same part by the same manufacturer. Their delivery fast fast and very professional.

  Review of 11/28/21, following an experience of 10/21/21 by ORION G. *

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• 3 / 5

  

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  Shipping took much longer than expected. It was very hard to contact anyone about a delivery date. However, the items arrived in good order

  Review of 11/28/21, following an experience of 10/14/21 by ELZA H. *

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• 1 / 5

  

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  I can't rate the product because it has been a month and I haven't received it. Penn tools has not answered multiple requests for information on where the order is.

  Review of 11/28/21, following an experience of 10/22/21 by CHARLENE B. *

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• 3 / 5

  

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  First off let it be known, I love and respect our Veterans, and Thank them for their service, so this is just constructive criticism. The navigation of the site is fine. I ordered a simple punch and die on October 18 and just received it on Nov. 10. I inquired about a week later and was told it was shipped. I inquired again on Nov 5 and was told it will ship on Nov 8. I was not given any particular reason, nor did I ask. In addition, the website order status does not keep up and still indicates "awaiting shipment".

  Review of 11/25/21, following an experience of 10/22/21 by SALLIE H. *

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• 1 / 5

  

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  I pray to God I never have to purchase anything from Penn Tool Co. ever again. One of the worst experiences I've ever had. Terrible customer service, especially from Terry Purcell. He was incredibly rude and condescending. Very apathetic and acted as though I was inconveniencing him to try and buy something. I will pay more to buy this product from someone else next time I need it.

  Review of 11/25/21, following an experience of 10/20/21 by DEMOND H. *

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• 3 / 5

  

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  THE SITE IS GREAT, BUT TAKES A LONG TIME FOR DELIVERY

  Review of 11/25/21, following an experience of 10/21/21 by FELIPA B. *

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• 1 / 5

  

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  Don't buy from Penn Tool if you need your equipment to arrive in a timely manner... unless you consider 2 weeks acceptable. The 3 items I ordered did not show "out of stock". However, Penn Tool had to drop ship them from the manufacturer to the Penn Tool warehouse... then ship to me. Very deceptive. Placed order on October 11th and received items October 23rd. There are plenty of other online retailers that could have had the items on my doorstep with 3 business days. The only redeeming part of my purchase was that the 2 indicators and mag base were as described, but that is due to the manufacturers making quality equipment... not Penn Tool

  Review of 11/24/21, following an experience of 10/19/21 by ELDORA H. *

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• 1 / 5

  

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  Before I ordered I called and asked what the availability of every piece that I needed. I was told by someone at your company that everything was in stock and if I ordered within 24 hrs. I would receive everything in 1 week. I ordered within 24 hrs. The project I quoted based on the tools I ordered from your company was TIME SENSITIVE. YOU FAILED MISERABLY. The order was over a week late. Then someone from your company wanted more money for shipping! More money for something that did not arrive on time??? LUDICROUS!!! Your company has cost me money based on this experience and would not recommend anyone else to order from this company. I will say the tools I ordered work well.

  Review of 11/18/21, following an experience of 10/13/21 by BERRY U. *

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  Answer by penntoolco.com

  

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  That's a pretty bad review and if that is what happened we apologize. Supply chain is very slow these days and even in stock items are taking a week to ship because it is hard to find people to work. Everything is backed up. We are sorry it took too long but happy that at least the tools were satisfactory. Penn Tool Co

  Answer by Berry U

  

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  I do know that supply chains are slow today. I also know that trucking is slow . I also know about employees not wanting to work as I own a business that has the same problems. But I do not tell my customers that they will receive our product by a certain time just to get the business. This seems to be the new accepted norm by most. Not by me. You wanted a review and this is what I submitted.

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• 4 / 5

  

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  Slow on delivery but nearly always a quality tool shows up for a good price.

  Review of 11/18/21, following an experience of 10/15/21 by FOSTER S. *

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• 3 / 5

  

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  I have not received my order nor have I received any up date on its ship date. Please respond!

  Review of 11/18/21, following an experience of 10/14/21 by ELIZA S. *

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• 5 / 5

  

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  Everything was easy and my questions were answered promptly on the phone. Order was processed and sent and I received the item in a timely manner.

  Review of 11/18/21, following an experience of 10/11/21 by KARLI J. *

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• 5 / 5

  

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  Excellent service and product!

  Review of 11/18/21, following an experience of 10/18/21 by ROZELLA V. *

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• 3 / 5

  

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  Slow to respond to return request.

  Review of 11/18/21, following an experience of 10/15/21 by EDISON C. *

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• 5 / 5

  

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  Found a hard to find item during this strange time of supply chain disruption. Order was sent out quickly and received in good order fast!! And American made is a bonus. Thank you.

  Review of 11/3/21, following an experience of 10/4/21 by ALLEN W. *

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• 5 / 5

  

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  Good product, good people

  Review of 11/3/21, following an experience of 10/12/21 by CANDIDO O. *

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• 5 / 5

  

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  Super Fast shipment. As described.

  Review of 11/2/21, following an experience of 3/23/21 by IRVING H. *

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• 5 / 5

  

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  Order went smoothly and delivered very quickly.

  Review of 10/29/21, following an experience of 10/7/21 by SAUL V. *

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• 3 / 5

  

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  Penntool is an agent, a 'go between' rather than the actual supplier. The delivery time was pretty slow because of that. Walgreens pulls off the same stunt.

  Review of 10/28/21, following an experience of 10/4/21 by BLANCA H. *

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• 5 / 5

  

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  Very happy with customer support.

  Review of 10/27/21, following an experience of 10/5/21 by CELESTINE M. *

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• 5 / 5

  

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  Easy to use site. Communication for representatives was great.

  Review of 10/26/21, following an experience of 10/4/21 by CARLI C. *

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• 5 / 5

  

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  Looking forward to using the product. Thanks.

  Review of 10/20/21, following an experience of 9/23/21 by VIOLA M. *

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• 3 / 5

  

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  The product was exactly what I ordered, but the shipping was terrible. The price was also a good deal. I think shipping needs worked on.

  Review of 10/20/21, following an experience of 9/27/21 by ESTHER H. *

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• 2 / 5

  

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  I could not get an estimated delivery for my order. My request was ignored for weeks. We lost the order due to this.

  Review of 10/20/21, following an experience of 9/14/21 by VERN S. *

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  Answer by penntoolco.com

  

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  I do see that your flashlight was ordered on the 3rd and delivered on the 17th. We are sorry there was a back order on the flashlight. UPS Tracking 1Z0647320378688433 Sincerely Penn Tool Co

• 4 / 5

  

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  First time user I will recommend them

  Review of 10/20/21, following an experience of 9/17/21 by KENNY K. *

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• 5 / 5

  

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  In dealing with your sales staff, I found a straight to the point and friendly service to help with my order. I was treated exceptionally well in expediting, and delivery of the product I ordered.

  Review of 10/20/21, following an experience of 9/17/21 by VALENTINE L. *

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• 2 / 5

  

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  I thought they were exceptionally poor on customer service. They don't or won't reply to questions you might have about your order. I had two items ordered and it took them two weeks to tell me they were no longer available and another week before they decided to return my money and only after I had to ask for it and the items I wanted to buy are still shown on their website. Too many other places value customer service to put up this.

  Review of 10/16/21, following an experience of 9/10/21 by ALEXANDRE S. *

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• 4 / 5

  

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  Only issue is that handles are loose

  Review of 10/16/21, following an experience of 9/10/21 by CECILIA L. *

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• 5 / 5

  

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  Site was easy to navigate and the customer service team was prompt to let me know our item was on back order. We chose to wait for our item and they assured us they would be in contact when it is available.

  Review of 10/10/21, following an experience of 9/8/21 by LELAH L. *

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• 1 / 5

  

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  I have neither received the products nor had any notification of order status. I contacted Penntool and I was put on hold for 15 minutes where I finally disconnected call. I strongly recommend against doing business with them.

  Review of 10/10/21, following an experience of 9/4/21 by GOLDA M. *

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• 5 / 5

  

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  Awesome service. Exactly what I was looking for.

  Review of 10/10/21, following an experience of 9/4/21 by DEDRICK W. *

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• 5 / 5

  

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  Very good tool...need to send tracking number next time...

  Review of 10/9/21, following an experience of 9/4/21 by LANE S. *

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• 1 / 5

  

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  The overall experience was very bad. After placing the order, it was not shipped or there was no status update for days. Next, the delivery address was wrong from your end. I checked UPS that the error was on sender’s end. This prolonged the already late delivery. I chose penntools for faster delivery, but the premium price on the product has not reflected on the quality of service. Very disappointed. I had to make an urgent shipment for a project and that got jeopardised. I could have gone for cheaper options.

  Review of 10/9/21, following an experience of 9/3/21 by REBEKAH M. *

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• 5 / 5

  

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  Easy, friendly. Fast delivery

  Review of 9/25/21, following an experience of 8/25/21 by CRISTOPHER D. *

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• 4 / 5

  

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  good product but severe lack of communication with on line customers. A little slow on shipping, a week to inspect my order?

  Review of 9/25/21, following an experience of 8/30/21 by COLT A. *

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• 5 / 5

  

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  good quality, good price, on time delivery.

  Review of 9/25/21, following an experience of 8/23/21 by BETHANY D. *

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• 3 / 5

  

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  It took a long time to get the order shipped and even after I called, it took another weak. I don't consider this very good service.

  Review of 9/25/21, following an experience of 9/3/21 by LUZ W. *

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• 5 / 5

  

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  Good service, reasonable prices, knowledgeable answers and easy to find U.S. made products.

  Review of 9/25/21, following an experience of 8/26/21 by ADRIANA S. *

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• 5 / 5

  

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  Fast service

  Review of 9/25/21, following an experience of 8/27/21 by DAGMAR G. *

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• 5 / 5

  

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  Reasonable prices, great customer service.

  Review of 9/25/21, following an experience of 9/3/21 by REBEKAH S. *

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• 5 / 5

  

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  In a world of cheap Chinese “look alike” tooling, it is refreshing to find a company offering high quality choices. I will definitely be buying from Penn Tool Company again.

  Review of 9/25/21, following an experience of 8/27/21 by HELLEN S. *

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• 5 / 5

  

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  Exceptional customer service. Received an unexpected phone call about delayed delivery (it was already noted there would be a delay before I ordered). They just wanted to make sure I was really ok with it.

  Review of 9/11/21, following an experience of 8/17/21 by SID S. *

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• 5 / 5

  

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  Very happy with the service and ease of ordering.

  Review of 9/7/21, following an experience of 8/10/21 by IDELL H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Not bad, veteran owned. Excellent prices, fairly good on shipping time. Nice Veteran's discount. Courteous.

  Review of 9/7/21, following an experience of 8/5/21 by ROSEMARIE B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I really like the wrenches the problem was the auto that fill the order screwed and I did not check it out close enough before I sent it

  Review of 9/7/21, following an experience of 8/16/21 by TAYA R. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  No ghanks

  Review of 9/7/21, following an experience of 8/4/21 by GINO B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  They responded to my questions and made timely delivery despite a difficult situation

  Review of 9/7/21, following an experience of 7/12/21 by SHANIYA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good website. Fast shipping. Great packaging

  Review of 9/7/21, following an experience of 8/2/21 by AUBREE G. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Sides were all frayed up and fell apart in a week.

  Review of 9/7/21, following an experience of 8/2/21 by ELENA G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great communication and came on time!

  Review of 9/2/21, following an experience of 7/29/21 by RAE S. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Took along time before item was shipped

  Review of 9/2/21, following an experience of 7/29/21 by LIBBY L. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Ordered a collet for a job assuming immediate shipping as there was no indication it was out of stock or backordered. After several days not receiving tracking information I sent them a note to get the information. Several days later I finally received a tracking number and it had just shipped. I gave them another chance on another collet and the same thing happened. 12 days from time of order until shipping. I will use another distributor next time.

  Review of 9/2/21, following an experience of 7/27/21 by AFTON C. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I received something i didnt order for the second time. Now I have to go thru the trouble of returning it and making sure to get credited. Still waiting on original return credit.

  Review of 8/28/21, following an experience of 7/22/21 by FAYE D. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Customer service is terrible. Unable to provide delivery information in timely manner. Only response someone will get back with you. Finally responded after 3rd contact.

  Review of 8/21/21, following an experience of 7/16/21 by RODRIGO T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I had some difficulty finding what I needed. I did find it mainly from google which led me to what I was really looking for. Then the List was a bit confusing with the different designators. But overall, it was easy enough to use with a computer savvy person.

  Review of 8/21/21, following an experience of 7/16/21 by CINDY R. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  There was no automatic shipping or order fulfillment information received. I had to email them to get updates.

  Review of 8/21/21, following an experience of 7/16/21 by PEARL W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Penn tool was absolutely awesome . There was an issue with shipping address on the order and they communicated very well with me to get everything straightened out .

  Review of 8/14/21, following an experience of 7/15/21 by STEPHON S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  great service

  Review of 8/14/21, following an experience of 7/15/21 by DON H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Too much plastic packaging. Took 2-3 weeks for standard mail delivery.

  Review of 8/14/21, following an experience of 7/13/21 by KAMRYN A. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order