Customer reviews for penntoolco.com

4.1 / 5

Calculated from 14 reviews obtained over the last 12 months

1442 reviews since 26/12/2017

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Positive points include an easy-to-navigate website, reasonable pricing, good-quality tools, and generally helpful customer service. Customers are satisfied with their orders.

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  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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Information penntoolco.com

  • Company

    Penn Tool Co

  • Description

    Penn Tool Co specializes in providing top quality industrial machine tools for sale. Choose from a wide selection of products on our online catalog today!

  • Address

    1776 Springfield Ave 07040 Maplewood

  • Website

    https://www.penntoolco.com

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icon sparkle Review Summary

Positive points include an easy-to-navigate website, reasonable pricing, good-quality tools, and generally helpful customer service. Customers are satisfied with their orders.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 5 / 5
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    All were excellent

    Review of , following an experience of by RALPH R.

  • 5 / 5
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    This was my first time ordering from Penn tool and it was a large, expensive, heavy purchase at that. So I didn't know quite what to expect. I ordered right before Christmas which meant my delivery was delayed into the new year. After a week or so I contacted them and I got a prompt response telling me the order was in accounting and delivery was being scheduled. Because of the item, they had to palletize it, schedule a freight truck, etc. Because they couldn't just have it delivered by UPS or FedEx, they were subject to the availability of truckers. Once the delivery was scheduled I got contacted by the shipping company and they let me know what day and time it would be delivered. Penn tool packaged and secured my items effectively so they arrived flawlessly. Very pleased with the items I purchased and the service to have them delivered, thank you!!

    Review of , following an experience of by MARK V.

  • 5 / 5
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    Excellent customer service. Item ordered was missing a letter. After contacting customer service the missing letter was received a few days later.

    Review of , following an experience of by WHEELER G.

  • 3 / 5
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    Shipping was slow and expensive for this small order. It could have been sent USPS for 1/3 the cost

    Review of , following an experience of by A F. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great place for my tools

    Review of , following an experience of by FRANK B.

  • 4 / 5
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    The site is pleasant to the eye, reasonable to traverse and find things. Shipping times acceptable though a bit slower than expected. Packaging was good, no damage to the contents.

    Review of , following an experience of by GORDON W.

  • 2 / 5
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    I have yet to receive the iGaging iP54 Electronic Digital Scale (35-606-P) which I ordered December 18, 2024. iGaging shipped me item #34-4466-S which I have no use for. A job is now being delayed as a result of this mistake and delayed action to resolve the matter by Penn Tool. Each time I call Penn Tool customer service I have spoken to a different person and need to explain my situation from the beginning. In these interactions I have received excuses that iGaging is difficult to contact so its not Penn Tools fault. I ordered the item from Penn Tool and if they have an issue with one of their suppliers they need to resolve it or deal with better suppliers. As of today, I believe iGaging has been made aware of the issue and is shipping a replacement but I have yet to receive any confirmation that they have shipped the replacement. My customer's job continues to be delayed and frustration builds daily . I need the tracking number to confirm the replacement has been shipped and an estimate of its delivery. This experience will make me think twice before ordering any product from Penn Tool in the future.

    Review of , following an experience of by BRIAN O.

  • 3 / 5
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    Very slow delivery broken start switch and light assembly. Still setting up for test run. Not interested in waiting for replacement. However if it does not perform as advertised I will definitely return the unit.

    Review of , following an experience of by BRAD R.

  • 5 / 5
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    Excellent. Tools arrived on-time and were of good quality.

    Review of , following an experience of by RAY S.

  • 5 / 5
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    Very happy with price and fast shipping!!

    Review of , following an experience of by JEFF C.

  • 5 / 5
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    Very good, great service. I would recommend.

    Review of , following an experience of by ERNEST W.

  • 5 / 5
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    No issues and fast shipping.

    Review of , following an experience of by RON T.

  • 5 / 5
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    Very happy with my order.

    Review of , following an experience of by DAVID M.

  • 1 / 5
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    Hi, I placed an order to Penn tool in regard to a tool I needed to complete a job I had going on. I was recommended this product and Penn Tool from a partnering company I work with. I placed many orders for parts and tools on this day. I had recieved everything else I needed in rresponse to the work being performed from the multiple orders I placed on this day. I patiently waited having understanding that these are specialty tools. After a couple of weeks of no tool and no information. I called to Penn tool and gave my order number. The person I spoke with told me that due to the billing address of my credit card and the shipping address on the order they had never fofilled the order. And no one had ever contacted me to tell me. I had a confirmation email stating that my order had been recieved and should ship soon from the original date. The person handling the call basically interogated me asking a million questions about why the addresses would be different. Which I can some what appreciate all though I have ordered lots of parts materials and tools from all over the world to my home for my business. The business is often not occupied and Im particularly am not a fan to leave packages at the door of the business. Needless to say I explained that I needed this tool urgently at the first order and now I needed to get it asap. The person on the phone put me on hold to speak to someone else and then came back to tell me. He needed me to respond to his detailed email that he read aloud while typing with the answers of why I having the tool shipped to my house and not the business. After all of the interogations he began to tell me no matter any problem or issue with the tool, because it was being shipped to my house I could not have a return even if defective. I explain I just needed the tool right away. after all the interogstions. He agree to ship stating that it was still another 1-6 business days. Well needless to say 8 days later I ended up finding on the internet another simular tool and ordeing it. Then called back to cancel my order that did not ship yet and got a refund. which was surprisingly easier then placing my order. I will never attempt to order anything from Penn Tool again. The 30 minbutes I sat on hold during the interogation process the hold music told me how great they were and how fast the order would be shipped to me. Not a happy customer.

    Review of , following an experience of by KEN S.

  • 2 / 5
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    Charged me $12 to ship something the size of a quarter. Took 2 weeks to arrive. Sent me countless junk e-mails, but never once sent me a tracking number. I'll be hesitant to order again in the future.

    Review of , following an experience of by JASON S.

  • 5 / 5
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    I've been buying from penntoolco for almost a decade and never been disappointed. I will continue with them.

    Review of , following an experience of by BEN W.

  • 2 / 5
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    It took a month to get 1 piece out of 10 of what I ordered so I just sent it back and canceled order

    Review of , following an experience of by DREW T.

  • 5 / 5
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    Well made , good steel product

    Review of , following an experience of by TIMOTHY D.

  • 1 / 5
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    Terrible customer service! Ordered two pricey Grobet diamond triangular files. One arrived, but a set of some other files came with it. Two phone calls and a promise to address it (now 3 weeks ago) gone with the wind. Three nag emails and not even a reply I have NEVER been ignored like this. So, they have my money and I have half my order. Gotten better CS from off-shore companies that struggle with English!

    Review of , following an experience of by JAMES D.

  • 5 / 5
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    Great website and fast shipping! This is literally the only site that I can find work gloves that actually fit me. Thanks Penn Tool Co!

    Review of , following an experience of by JESSICA L.

  • 4 / 5
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    My order was shipped fairly promptly and arrived in good time.

    Review of , following an experience of by DAVID D.

  • 1 / 5
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    They sent the wrong item. I have tried to return it but they don't respond.

    Review of , following an experience of by JUSTIN J.

  • 5 / 5
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    Everything about my order at Penn tool Co was exceptional! They called to check the details of the order and make sure everything was correct. Then they shipped quickly and it arrived in pristine condition!

    Review of , following an experience of by JAMES Q.

  • 1 / 5
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    I bout this from you full price and later found on Amazon for $30 less. I didn’t even receive the caliper from you a called and got a ride woman on the phone telling to bad you paid full price and it will be a restocking fee. I’ll never buy from Penn tool again!

    Review of , following an experience of by JESSE S.

  • 5 / 5
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    it was ok

    Review of , following an experience of by RICK J.

  • 5 / 5
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    Nice quality

    Review of , following an experience of by CLINT P.

  • 5 / 5
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    Thank you PennTool ! Perfect fit for my PEC combination square!

    Review of , following an experience of by KRZYSZTOF C.

  • 5 / 5
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    Awesome as usual.

    Review of , following an experience of by JOHN M.

  • 1 / 5
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    took 4 weeks to ship out. unacceptable.

    Review of , following an experience of by TY P.

  • 5 / 5
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    Everything went smoothly.

    Review of , following an experience of by STEVEN S.

  • 5 / 5
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    Love the availability and variety of products offered. Need best quality on a budget and can find suitable tools for my needs. My order was back ordered and they stayed in communication to update the status. Got the order and very pleased with my purchase.

    Review of , following an experience of by JAY W.

  • 1 / 5
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    They originally sent a product that was different from what I ordered. Upon contacting them, I had to stay on top of them to keep the ball rolling, on getting the correct items. They ended up issueing an RMA for the wrong items, and sent a label for the incorrect items. After returning them items, they still got it incorrect, by only sending one of the replacement items, instead of the qty:2, I ordered. I had to contact them again, to get the other item, which they next day aired to me. Currently, I am waiting to get a refund for the items, as the replace my items were cheaper than the original items. I have sent an email asking about the status of the refund, but have gotten no response. I will not order from them again, as they caused my order to my customer to be late, and they still owe me money which is unpaid as of yet.

    Review of , following an experience of by PATRICK H.

  • 5 / 5
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    Great service

    Review of , following an experience of by DAVID V.

  • 1 / 5
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    Still have not received my order

    Review of , following an experience of by DONALD G.

  • 1 / 5
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    Product does not match the picture. Called to ask about returning angle plate. Customer service gave me an Email address for the return department. I sent a Email with my order and a photo of the product I received. I wrote that I need an angle plate that had the same slot pattern. Never received any reply. I will not buy from this company again.

    Review of , following an experience of by TODD G.

  • 2 / 5
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    we've bought 3 times, tried to open an account took the salesmen 4 months to answer saying no. He seems to not care.

    Review of , following an experience of by JOAQUIN D.

  • 1 / 5
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    Picture on website was deceiving. I did not get what was pictured with my order. When I called and talked to customer service I was told that my order was correct and that the separate item displayed was not included, even though the price I payed was pretty much the same as if I had ordered the two items separately. So I over payed for what I recieved. Very unhappy with their marketing and service.

    Review of , following an experience of by ERIC H.

  • 5 / 5
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    Fast, good communication.

    Review of , following an experience of by FREDY M.

  • 5 / 5
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    Received quality product sooner than expected. Reasonable pricing.

    Review of , following an experience of by ANN M.

  • 3 / 5
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    good stuff

    Review of , following an experience of by BRIAN O.

  • 3 / 5
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    It took awhile to get my order. It said it was in stock but took well over a week to ship. Normally my orders are sent within 24 hours.

    Review of , following an experience of by BILL C.

  • 1 / 5
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    Took a month to get my order actually had to buy same parts somewhere else to get the job done . Way to slow on delivery. Won't do business again second time that's happenes

    Review of , following an experience of by TRAVIS H.

  • 5 / 5
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    It was hard to organise the shipment because located in France, but people at Peentoolco were still there to help and find a solution. Thanks for their patience.

    Review of , following an experience of by ARNAUD B.

  • 5 / 5
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    Worked out well.

    Review of , following an experience of by PETER W.

  • 3 / 5
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    Because this was a one-time order, I didn't setup an account. However, while I didn't setup an account I did not receive any notification either at the time of order or after the order was placed that the product was effectively back ordered and being shipped from a warehouse. Because I live near Penn Tool Co. I anticipated being notified shortly of the shipping information. When an inordinate amount of time passed I contacted support who then informed me of the delay product shipping. That said, I never received any shipping tracking information; the product just showed up. Eventually I received the exact product I wanted, but the order process was lacking.

    Review of , following an experience of by GLENN B.

  • 2 / 5
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    Product arrived with the expiration date, past. Support for product returns or customer problem resolution is extremely slow, with terrible communication (both via email and phone).

    Review of , following an experience of by GISELE P.

  • 4 / 5
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    After a rough start with an initial order, I have been receiving orders on a timely basis. No issues with follow up orders

    Review of , following an experience of by KEVIN N.

  • 2 / 5
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    Penn didn't have the Item I ordered....so they substituted with another Item without me knowing and worst it was an Item that I already owned and it didn't work......But the story doesn't end there....there customer service stinks and I still have not received the refund....been 2 weeks.........So Good Luck ordering anything from these Cowboys..

    Review of , following an experience of by TERRENCE R.

  • 5 / 5
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    Great product!

    Review of , following an experience of by DIANE N.

  • 1 / 5
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    Ordered twice from Penn Tool. Both times order was 1-2 weeks longer than expected and customer service was terrible. Inside sales Rep was incredibly rude and I will not be ordering again.

    Review of , following an experience of by MATTHEW B.

  • 4 / 5
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    Quick shipping, excellent product

    Review of , following an experience of by PIEDMONT W.

  • 5 / 5
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    Great Products! Good Prices.

    Review of , following an experience of by JEFF G.

  • 3 / 5
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    Website is well laid out, and the order was shipped and delivered promptly

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 2 / 5
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    Delivery took forever. Had to call the company to find out where my order was. No status via email.

    Review of , following an experience of by STEVE D.

  • 5 / 5
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    Ease of ordering and availability

    Review of , following an experience of by E.K. V.

  • 5 / 5
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    Easy to order and received in a timely manner

    Review of , following an experience of by DIAHN Z.

  • 5 / 5
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    Good products, reasonable prices and fast shipping

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great tool at a reasonable price. Reasonable delivery time. I will order from them next time I have a tool need.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    Very much reliable and fast delivery. Exactly as ordered.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    A little pricey, but overall good.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 1 / 5
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    Did not send me the product I ordered and will not respond to my emails to resolve the issue.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    excellent

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Could not find these in any local stores. Was so happy to finally find them online

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 2 / 5
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    I was not made aware of the fact that you have many items drop shipped. I ordered items that were indicated as being in stock. Having dealt with McMaster and MSC for years, the expectation was that in-stock items would ship day of order or following day. For a job-shop, this wait is problematic. Had I known of your policy I would have planned accordingly and not ordered items that eee time critical from you.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 2 / 5
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    While I’m fairly certain my individual experience isn’t indicative of PennTool’s normal behavior, they need to know how my experience was. When I placed my order, I received a confirmation email, but no update for a couple weeks. Then I received a phone call telling me the person who was working on my order had quit the company. Then around a week later, I got another call telling my credit card details expired within PennTool’s system. So I gave my card information again. About a week later, I finally received my order. When I received my credit card statement, there were two charges for my order. Very shortly after that, I received another email with a due bill for the amount of my order! I replied back to the person, and she was very responsive to my reply, and did find I had already been charged twice. She apologized, had the second charge reversed, and cancelled the due bill. Again, I can’t imagine my experience is representative of PennTool’s normal customer service, but they asked, and I’m sharing what happened. Best regards, Tom

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    They Kept Me Advised Of How Long And When My Tool Would Arrive Thank You

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    Everything was as expected, shipped on time, packaged well and received without damage.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 1 / 5
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    I was sold defective levels. I emailed requesting a refund and got no response. Do not buy from Penn Tool!

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I like the tools that I have purchased from you people. I bought 2 iGaging pieaces that I put on my old Logan 820 lathe and they work great. thanks Marshal

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Site navigation is reasonable considering the magnitude of products available. For this order response and shipping time were super fast.

    Review of , following an experience of by A A. *

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  • 1 / 5
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    Carbide fell out

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 1 / 5
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    Box & collets were damaged, still waiting on communication on exchange/return.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Easy to order, great prices and fast shipping.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 2 / 5
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    The web site navigation was good, Ordered 0.1200" chuck reamer, Recieved the ream and took it out to the garage to ream the hole in the fixture I was creating and found out it would go thru the pre drilled hole I was going to oversize to .1200. pulled out the micrometer, the ream measured .1180". I requested an exchange, after several bissness days of not getting a response I emailed about it, the response was they're working on getting me the right one. A few more days go by I emailed that it was taking too long and requesting an RMA. Couple days later I recieve the RMA. To Penn tools credit they sent what they believed was the size I ordered, the plastic reem holder and the size etched on the shank of the ream shows .1200"

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Excellent customer service.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    product was shipped and delivered in a timely manner. Will make regular purchases

    Review of , following an experience of by A A. *

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  • 1 / 5
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    Until I called, they didn't process the order because it was flagged as a scam or fraudulent. Had to use my own UPS account to get it shipped. I think it took a total of a month from when I originally ordered the items online, to show up to my door. I was trying to avoid getting my items via Amazon but ended up doing just that and getting them weeks before these showed up from PennToolCo. Not sure if I wasn't a big enough customer or what but I wanted to start a good relationship with them as I foreseen needing the items I needed in the future but I can't recommend using them. The lady on the phone was nice though but business is business.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great customer service. Would definitely recommend

    Review of , following an experience of by A A. *

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  • 1 / 5
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    Will not be purchasing from this website again.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great company and web site. Easy to order and check out.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 2 / 5
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    I required a Mitutoyo 6" knife edge straight edge 528-103 with a 30 degree slope. The website displayed this product. I enquire with a person in customer service who advised me that it was available with my specs. I place my order and received confirmation. The item was delivered in a short period of time. However, the product I received had a 45 degree slope instead of the 30 degree slope as shown on the website. Not impressed as I would have not ordered it if I had known.

    Review of , following an experience of by A A. *

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  • 2 / 5
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    I needed a small tool to finish a job. I ordered from Penn instead of my usual supplier because the shipping was less and seemed more reasonable for a small, light weight, $15 item. What a mistake. After about a week I called to ask why my item hadn't yet shipped. They seemed happy to inform me that they were hoping to receive my item at their facility later that day. At no point had I been inform that my item was back ordered or that there would be a delay in shipping. I canceled my order with Penn and got it from my usual supplier 2 days later. I will not order from Penn again unless I can find no other supplier.

    Review of , following an experience of by A A. *

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  • 4 / 5
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    The order took longer than I anticipated to fill.

    Review of , following an experience of by A A. *

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  • 4 / 5
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    IT WAS GOOD

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Love it. The old one finally died after 20 years of use. Had to replace it. They don't offer a model specifically for my Atlas V4S-SQ, so I had to buy the closest I could find and make a little modification to the drawbar.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Big selection. Reasonably fast shipping. Good packaging.

    Review of , following an experience of by A A. *

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  • 1 / 5
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    Placed an order on 2/13/24 and charged for the parts on 2/21/24 and after several phone calls to determine status the order was finally shipped on 3/8/24. Over three weeks for parts that were supposed to be in stock. We finally received an email on 3/20/24 containing a paid copy of the invoice, over a month since we ordered the parts.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Only place that had the part I needed. Excellent communication. Would buy from again.

    Review of , following an experience of by A A. *

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  • 4 / 5
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    Good product, great prices. Just takes a little while to receive compared to other sites.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great product!

    Review of , following an experience of by A A. *

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  • 2 / 5
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    After about 10 days could not determine when my order would be shipped, had to call and your customer service was not helpful. Then told me that it would be shipped the next day which led me to to believe that if I had not called the order would still not have been shipped

    Review of , following an experience of by A A. *

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  • 5 / 5
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    When I placed my order I received a call letting me know that the item was backordered and that there would be about a two week delay. They offered me a choice of something else in stock, but I wasn't in a hurry, so I decided to wait. I'm really happy that they notified me right any and offered me a choice. This was much better than sitting and waiting not knowing what was happening.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Easy to navigate and items are well described.

    Review of , following an experience of by A A. *

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  • 2 / 5
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    I never received my order

    Review of , following an experience of by A A. *

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  • 4 / 5
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    I don't know anything about the company. I received my order that's all I can say.

    Review of , following an experience of by A A. *

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  • 1 / 5
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    The product received was defective and, despite multiple attempts for return or replacement, Penn tool was non-responsive. I would not recommend using a company that does not back its products and fails to respond to customer correspondences..

    Review of , following an experience of by A A. *

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  • 1 / 5
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    the case doesn't close so they wrapped it with saran wrap and shipped it. several of the tools were covered in grease and not the greatest quality.

    Review of , following an experience of by A A. *

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  • 1 / 5
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    Horrible service, horrible product availability, failure to follow instructions, cancelled my order because it was Never confirmed available after 30 days! Kill my order, lose my address and phone number!

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 3 / 5
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    Good web site. Shipping was ridiculous. It took a week before my item was shipped, when the web site said that it was in stock.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Excellent

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

Reviews displayed in chronological order