Customer reviews for penntoolco.com

Customer reviews

• 4 / 5 1

  

  Edit Flag

  The order took longer than I anticipated to fill.

  Review of 4/14/24, following an experience of 3/13/24 by JACK B.

• 5 / 5 1

  

  Edit Flag

  Love it. The old one finally died after 20 years of use. Had to replace it. They don't offer a model specifically for my Atlas V4S-SQ, so I had to buy the closest I could find and make a little modification to the drawbar.

  Review of 4/13/24, following an experience of 3/12/24 by AUSTIN M.

• 4 / 5 1

  

  Edit Flag

  IT WAS GOOD

  Review of 4/13/24, following an experience of 3/12/24 by DOYLE F.

• 5 / 5 1

  

  Edit Flag

  When I placed my order I received a call letting me know that the item was backordered and that there would be about a two week delay. They offered me a choice of something else in stock, but I wasn't in a hurry, so I decided to wait. I'm really happy that they notified me right any and offered me a choice. This was much better than sitting and waiting not knowing what was happening.

  Review of 4/7/24, following an experience of 2/29/24 by MARK G.

• 5 / 5 1

  

  Edit Flag

  Great product!

  Review of 4/7/24, following an experience of 3/5/24 by JOHN L.

• 5 / 5 1

  

  Edit Flag

  Big selection. Reasonably fast shipping. Good packaging.

  Review of 4/7/24, following an experience of 3/6/24 by PAUL B.

• 2 / 5 1

  

  Edit Flag

  After about 10 days could not determine when my order would be shipped, had to call and your customer service was not helpful. Then told me that it would be shipped the next day which led me to to believe that if I had not called the order would still not have been shipped

  Review of 4/7/24, following an experience of 2/21/24 by JOHN G.

• 4 / 5 1

  

  Edit Flag

  Good product, great prices. Just takes a little while to receive compared to other sites.

  Review of 4/7/24, following an experience of 2/23/24 by KEVIN K.

• 5 / 5 1

  

  Edit Flag

  Only place that had the part I needed. Excellent communication. Would buy from again.

  Review of 4/7/24, following an experience of 2/27/24 by CHRIS P.

• 1 / 5 1

  

  Edit Flag

  Placed an order on 2/13/24 and charged for the parts on 2/21/24 and after several phone calls to determine status the order was finally shipped on 3/8/24. Over three weeks for parts that were supposed to be in stock. We finally received an email on 3/20/24 containing a paid copy of the invoice, over a month since we ordered the parts.

  Review of 4/7/24, following an experience of 2/21/24 by DAVID N.

• 2 / 5 1

  

  Edit Flag

  I never received my order

  Review of 4/6/24, following an experience of 2/20/24 by PARTS I.

• 5 / 5 1

  

  Edit Flag

  Easy to navigate and items are well described.

  Review of 4/6/24, following an experience of 2/14/24 by REYNALDO C.

• 4 / 5 1

  

  Edit Flag

  I don't know anything about the company. I received my order that's all I can say.

  Review of 4/3/24, following an experience of 2/19/24 by RUSTY H.

• 1 / 5 1

  

  Edit Flag

  The product received was defective and, despite multiple attempts for return or replacement, Penn tool was non-responsive. I would not recommend using a company that does not back its products and fails to respond to customer correspondences..

  Review of 4/3/24, following an experience of 2/8/24 by WINSTON H.

• 1 / 5 1

  

  Edit Flag

  the case doesn't close so they wrapped it with saran wrap and shipped it. several of the tools were covered in grease and not the greatest quality.

  Review of 4/2/24, following an experience of 2/13/24 by CAMERON B.

• 1 / 5 1

  

  Edit Flag

  Horrible service, horrible product availability, failure to follow instructions, cancelled my order because it was Never confirmed available after 30 days! Kill my order, lose my address and phone number!

  Review of 4/1/24, following an experience of 2/15/24 by STEVE R.

• 2 / 5 1

  

  Edit Flag

  Called customer service twice for tracking info - first time, the agent couldn't help me after 15 minutes and the second time, I was put on hold for over 10 minutes and then hung up on. My order status was never updated and I did not receive any tracking info.

  Review of 3/26/24, following an experience of 2/9/24 by BREANA H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Excellent

  Review of 3/26/24, following an experience of 2/14/24 by STEVE H.

• 3 / 5 1

  

  Edit Flag

  Good web site. Shipping was ridiculous. It took a week before my item was shipped, when the web site said that it was in stock.

  Review of 3/26/24, following an experience of 2/14/24 by DAVID W.

• 5 / 5 1

  

  Edit Flag

  Penn Tool Co. always has the tools I need at a competitive price with a quick delivery. Unlike a lot of other vendors Penn Tool also packages the shipment very carefully so the parts arrive without any shipping damage.

  Review of 3/19/24, following an experience of 2/7/24 by SHAUN W.

• 5 / 5 1

  

  Edit Flag

  Great service. Quick shipping. Wide selection.

  Review of 3/19/24, following an experience of 2/5/24 by GABRIEL W.

• 1 / 5 1

  

  Edit Flag

  Website did not show item was out of stock. Emailed 4 times over the course of a week trying to ask when the item would ship and could not get anyone to message me back. DIdn't hear back until I contacted PEC and they contacted Penntool. Then and only then I was told the item was out of stock and wouldn't be in for at least 2 months. That was too long so I ordered from woodpecker instead and had PennTool cancel my order. PEC offered to send me a 12 inch combination square since I had such a bad experience but never got the tracking information they promised I would get within 2 to 3 days. After emailing them once a week for the next 4 weeks they never replied back. Not happy with Penn Tool CO because the website should state if an item is out of stock so the consumer can can make an informed buying decision and the customer service was horrid in response time though nice once they finally contacted me.

  Review of 3/19/24, following an experience of 2/2/24 by JORDANE S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  I’ve never received my order and i emailed customer service regarding this issue with no response !

  Review of 3/16/24, following an experience of 1/30/24 by CARRIE M.

• 5 / 5 1

  

  Edit Flag

  Very good, great service. I would recommend.

  Review of 3/15/24, following an experience of 1/29/24 by ROBERT B.

• 2 / 5 1

  

  Edit Flag

  The items were defective. I had to call customer service more than once to get a return. Still waiting for a refund.

  Review of 3/15/24, following an experience of 1/29/24 by DENNIS W.

• 4 / 5 1

  

  Edit Flag

  They had what i needed/wanted. Great prices. My delivery came in a normal amount of time, however I never got a tracking number for it. In the big picture I really do not need a tracking number, however I am accustomed to having one when I use online ordering for anything. When things were delivered, they we exactly as advertised. Overall good job by the Penn Tool team.

  Review of 3/5/24, following an experience of 1/25/24 by BEN L.

• 5 / 5 1

  

  Edit Flag

  Great company! This company is now my go-to for water box coupling needs.

  Review of 3/5/24, following an experience of 1/24/24 by RICHARD P.

• 5 / 5 1

  

  Edit Flag

  Sent the product from the warehouse right away

  Review of 3/5/24, following an experience of 1/22/24 by SCOTT G.

• 2 / 5 1

  

  Edit Flag

  I did not receive my refund

  Review of 3/5/24, following an experience of 1/8/24 by CAROL S.

• 4 / 5 1

  

  Edit Flag

  Would have been "Excellent" except for listing tools that are not available. Customer service is "On Top Of It" though.

  Review of 2/28/24, following an experience of 1/16/24 by BRIAN S.

• 5 / 5 1

  

  Edit Flag

  Great !

  Review of 2/28/24, following an experience of 1/8/24 by ROXANNE Z.

• 1 / 5 1

  

  Edit Flag

  I didn’t order anything from penn tool co and I’m not going to pay any invoice you send me. If you send me return postage and a $0.00 invoice we can be friends.

  Review of 2/28/24, following an experience of 1/10/24 by CLARENCE H.

• 5 / 5 1

  

  Edit Flag

  Very good. Excellent service and delivery. I would definitely recommend.

  Review of 2/26/24, following an experience of 1/12/24 by DANIELLE D.

• 1 / 5 1

  

  Edit Flag

  My item arrived damaged. It does not appear to be from shipping as the box was not damaged. The lens casing is broken, with peeling flaking plastic which falls onto the lens making it unusable. I wrote a return as instructed by the website on 1.25.24 and 11 business days later I still have not received a response or acknowledgement of any kind. What use is the information on the website if it does not get a response.

  Review of 2/26/24, following an experience of 1/11/24 by CATHERINE B. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

  Edit Flag

  When I initially ordered the Gerstner tool cabinet on wheels. There was total silence (weeks) without getting any emails, before I contacted Penntool. After doing so they just talked like it was ready to be shipped. Another week at least went by. I contacted Penntool and they told me that it hadn't[t been shipped because I hadn't given my ok on an extra fee of $75 for a lift to help the the item off the truck once it arrived. I was never told about this extra fee when I ordered, nor after. Not until I enquired two times about the delay. I canceled my order, and then they said I would be charge an extra fee for cancelling the item unless I let them refund me in a way that I am unfamiliar with. It took at least two more weeks for my money to be refunded to my credit card. I will not be doing business with Penntool anytime in the future.

  Review of 2/14/24, following an experience of 1/5/24 by TIM C.

• 5 / 5 1

  

  Edit Flag

  SITE S SIMPLE TO USE AND CHECKOUT IS GREAT ALSO

  Review of 2/14/24, following an experience of 1/9/24 by RAMSEY W.

• 2 / 5 1

  

  Edit Flag

  I am disappointed with 2 points on this purchase. At first, you offered a discount code, which was not applied. When I inquired, you did not respond. Then I had paid extra to get the "free" organizer, which was not shipped. I am not sure about the quality of the collets sent, as the one I used thus far had a few thou runout using a gauge pin. But that might be a problem with my Grizzly mill. I am not likely to order again from you.

  Review of 2/14/24, following an experience of 12/28/23 by JAMES R.

• 5 / 5 1

  

  Edit Flag

  Easy to use site; received order in reasonable time period. Penn Tool Co rep promptly responded to my inquiry. Yes - I would use them again.

  Review of 2/14/24, following an experience of 12/27/23 by ANN M.

• 5 / 5 1

  

  Edit Flag

  Fast delivery and great service.

  Review of 2/6/24, following an experience of 12/28/23 by JASON A.

• 3 / 5 1

  

  Edit Flag

  Got sent an invoice after it was paid online. Office acted like they had no idea why.

  Review of 2/6/24, following an experience of 12/28/23 by JOE B.

• 2 / 5 1

  

  Edit Flag

  I placed an order for one item in mid December and got an order acknowledgement. That was the last I heard from them. They charged my credit card so I figured I’d see the item soon even though there was no shipping notice. About 3 weeks later, I emailed about the status of my order and was told it was out of stock and wasn’t expected until late March and I could either cancel the order or not, but if I didn’t cancel, I would be charged a restocking fee if I cancel later. I opted to cancel and have unsubscribed their business. Total failure of communication and customer relations.

  Review of 2/6/24, following an experience of 12/22/23 by GRANT W.

• 5 / 5 1

  

  Edit Flag

  When it comes to the product I am very very satisfied as much as customer service I can’t say with a good product who needs customer service

  Review of 2/6/24, following an experience of 12/28/23 by TIM R.

• 3 / 5 1

  

  Edit Flag

  The item was not in stock at the time of the order. There is nothing on the website or in the item description stating that the item was not in stock. After a week, I received an email stating that was not in stock and had an 18 - 20 week extended lead time. I was given the option to cancel the order or to wait it out. I opted to wait. It is now eight weeks later, and I had all but forgotten about the order until asked to do this review. If a company lists an item for sale and asks for immediate payment, I believe the customer has the right to immediate in stock availability and timely shipment without waiting for fulfillment. I was given the option to cancel after a week, so I accepted this situation, but there is much room for improvement.

  Review of 2/6/24, following an experience of 12/27/23 by STEPHEN D.

• 5 / 5 1

  

  Edit Flag

  Absolutely amazing product that I put to use as soon as I received it. Customer service was excellent as well.

  Review of 2/6/24, following an experience of 12/22/23 by SHOP C.

• 1 / 5 1

  

  Edit Flag

  Placed order 11/21/23, received no updates. Reached out and received response stating items were on back order. I stated that I was fine with waiting, was offered to have available items in the order shipped out and I agreed. I have yet to receive anything nor any further updates.

  Review of 1/31/24, following an experience of 12/5/23 by CARRIE G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Well done

  Review of 1/22/24, following an experience of 12/13/23 by LEE P.

• 5 / 5 1

  

  Edit Flag

  The customer service is first rate. After I was notified of the long lead time on my order, they helped me find another model which would be delivered 5 weeks sooner.is Also it is a better model for my large drill press, than the one I originally ordered.

  Review of 1/22/24, following an experience of 12/12/23 by ART A.

• 5 / 5 1

  

  Edit Flag

  Website easy to use, able to find and purchase product with no problem

  Review of 1/22/24, following an experience of 12/8/23 by VICTOR G.

• 5 / 5 1

  

  Edit Flag

  My order was processed and shipped quickly this time. Much better experience than my previous order

  Review of 1/22/24, following an experience of 12/15/23 by KEVIN N.

• 5 / 5 1

  

  Edit Flag

  After a slight mixup with delivery, it was remedied quickly, and the product arrived on time.

  Review of 1/22/24, following an experience of 12/12/23 by BARBARA B.

• 3 / 5 1

  

  Edit Flag

  The Gerstner tool box that I ordered was NOT indicated to be out of stock/not in inventory when I ordered it on-line. Took a month to get it, just barely made it in time for a Christmas gift.

  Review of 1/22/24, following an experience of 12/1/23 by VICTOR O.

• 2 / 5 1

  

  Edit Flag

  They delivered the product in the most expensive way they could without telling us that it would be that expensive. As someone inexperienced in using up's across boarder it was a shock that it nearly doubled the cost of the product. Will not shop here again, it seems dishonest.

  Review of 1/22/24, following an experience of 12/2/23 by BOB P.

• 5 / 5 1

  

  Edit Flag

  Excellent ! Thank you !

  Review of 1/6/24, following an experience of 12/4/23 by JOSEPH P. C.

• 5 / 5 1

  

  Edit Flag

  The ordering process was easy. The 36-piece gage blocks arrived as promised. Thank you, PENN Tool Co.

  Review of 1/5/24, following an experience of 12/4/23 by CHERYL Y.

• 2 / 5 1

  

  Edit Flag

  I purchased the Astro Pneumatic Adjustable Non-Marring Precision Panel Clip Pliers - AO9581 on 11/4 and finally received the order on 11/21. The pliers I received did not match the description of the product pictured on their website. I emailed returns on 11/21 and never received a response. I called their number on 11/30 and was told that I should re-send the email to returns, but this time preface the subject with "URGENT". Again, as of 12/17, no response. I have since contacted my credit card company and put a stop to the payment. Still no response... I did however receive a copy of my invoice on 12/4...

  Review of 1/2/24, following an experience of 11/16/23 by LILA H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Fast shipping. Would recommend as a supplier

  Review of 1/2/24, following an experience of 11/21/23 by RICHARD C.

• 5 / 5 1

  

  Edit Flag

  Ups mixed up my order with someone on other side of US after boxes were damaged. Penn Tool went above and beyond to correct the situation. Great customer service and quality tools!

  Review of 1/2/24, following an experience of 11/30/23 by WALTER F.

• 5 / 5 1

  

  Edit Flag

  needed a replacement in a hurry

  Review of 1/2/24, following an experience of 11/18/23 by ROBERT G.

• 5 / 5 1

  

  Edit Flag

  . Excellent service. Now if only my delivery provider didn't use an ox cart.

  Review of 1/2/24, following an experience of 11/22/23 by WILLIAM M.

• 3 / 5 1

  

  Edit Flag

  Very slow response to order....

  Review of 12/23/23, following an experience of 11/8/23 by MILES M.

• 1 / 5 1

  

  Edit Flag

  The item purchased from your company was delivered with missing parts. Based on the images on your website and my images all deliverables were not received. The items contain rusting and also seem to have been used.

  Review of 12/23/23, following an experience of 11/7/23 by DAVE S.

• 5 / 5 1

  

  Edit Flag

  Site Navigation: it was very easy to navigate your website. I searched for the product I was looking for and there it was. Delivery: delivery came a week later than I expected, however I was home when it was delivered, and the package was not damaged. Happy days, it’s here! Customer service: I couldn’t ask for anything better. Talking to your representative was a pleasure. She was very pleasant and gave me good insight into the status of my order. Thank you very much! Don’t change the way you do business and I’ll be back.

  Review of 12/21/23, following an experience of 11/6/23 by MYRON C.

• 5 / 5 1

  

  Edit Flag

  I was very happy with my purchase from Penn Tool. They have a good selection of products. I was especially happy with the fact that I didn't have to buy in bulk to get what I wanted. If you're purchasing to supply several people that may not be a problem. But, if like me you're making a personal purchase, you probably don't need 5 or even 25 of any one thing.

  Review of 12/21/23, following an experience of 10/31/23 by MICHAEL F.

• 1 / 5 1

  

  Edit Flag

  order 484813 The part off blades were purchased based on incorrect description on the website. I called three times and complained about this. Finally Brandon B. phoned me and said my refund of $41.25 would be made in a few days. Well, it's been longer than that. He also said that he didn't want the two part off blades returned, just keep them he said. I think it's time to contact the Better Business Bureau on this. The amount of $41.25 was never credited back to my credit card. Brandon

  Review of 12/21/23, following an experience of 10/30/23 by RONALD S.

• 1 / 5 1

  

  Edit Flag

  didn't receive the workbook

  Review of 12/19/23, following an experience of 10/26/23 by MICHAEL S.

• 1 / 5 1

  

  Edit Flag

  A month after they took my money, they still haven't sent me my item.

  Review of 12/10/23, following an experience of 10/25/23 by NATHAN D.

• 3 / 5 1

  

  Edit Flag

  Product is great. Lead-time was way longer than promised.

  Review of 12/10/23, following an experience of 10/14/23 by KEVIN J.

• 5 / 5 1

  

  Edit Flag

  Good value for an essential machinist's tool. Affordable for small shop and makes life easier. Mike

  Review of 11/22/23, following an experience of 10/21/23 by MICHAEL D.

• 5 / 5 1

  

  Edit Flag

  Found a hard to find ruler here for a good price and it shipped quick.

  Review of 11/21/23, following an experience of 10/5/23 by STEVEN C.

• 2 / 5 1

  

  Edit Flag

  YOUR LEAD TIEMS KEEP GETTING PUSHED BACK AND I AM ON DEALINE . THIS IS NOT GOD FOR ME!

  Review of 11/21/23, following an experience of 10/4/23 by DAVID C.

• 5 / 5 1

  

  Edit Flag

  They were very quick to let me know if there was anything wrong or if there was going to be a delay on .my order. They give me option to either wait or cancel my order

  Review of 11/21/23, following an experience of 10/13/23 by THOMAS M.

• 5 / 5 1

  

  Edit Flag

  convienent

  Review of 11/21/23, following an experience of 10/12/23 by MARK S.

• 4 / 5 1

  

  Edit Flag

  fine. I purchased a product. PENN delivered

  Review of 11/21/23, following an experience of 10/9/23 by JOE R.

• 1 / 5 1

  

  Edit Flag

  Horrible service. Took 3 months to get order in 3 seperate deliveries when everything was listed "in stock". Overpriced and not worth the wait.

  Review of 11/19/23, following an experience of 10/4/23 by NICHOLAS B.

• 5 / 5 1

  

  Edit Flag

  Initially there were some issues with the order but Penn Tool stood up and solved my problems. Great company that will get more of my business. They should get yours too.

  Review of 11/19/23, following an experience of 10/4/23 by THOMAS F.

• 4 / 5 1

  

  Edit Flag

  It took a little longer to ship than I expected, but otherwise I'm pleased.

  Review of 11/12/23, following an experience of 10/3/23 by RICHARD S.

• 4 / 5 1

  

  Edit Flag

  It took a little longer than I expected but was received in good order.

  Review of 11/12/23, following an experience of 10/3/23 by JAN M.

• 5 / 5 1

  

  Edit Flag

  Great price and great service.

  Review of 11/12/23, following an experience of 10/3/23 by JOSE M.

• 1 / 5 1

  

  Edit Flag

  Return policy states “Satisfaction Garuanteed: if for any reason you are not satisfied with the product return it”. Asked to return item they recommended which was of extremely poor quality and they asked me for documentation to return it. I was told “this thing is a POS” isn’t good enough. According to YOUR policy it is. After several email chains and phone calls they finally gave in and accepted return. What a nightmare for a $200 item from China

  Review of 11/12/23, following an experience of 9/27/23 by LOUIE H. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

  Edit Flag

  Customer service is not what I would expect. The time it takes to respond to my issue seems to lack sense of urgency. I have had to initiate the conversation to get a response. The beginning of the return was fast and happy with what was offered. Then I was the one who emailed/called to get a result or find out the status of my order. I was told I would receive a confirmation but never did…had to call to get an acknowledgment. Still am waiting on an invoice since my company card was charged. I would like to do business again if need be, but if this is what I am to expect then probably not.

  Review of 11/12/23, following an experience of 9/29/23 by MICHAEL T.

• 3 / 5 1

  

  Edit Flag

  Finding the product was good, tracking it was painful, the order never showed in my account

  Review of 10/30/23, following an experience of 9/22/23 by DAVID G.

• 4 / 5 1

  

  Edit Flag

  The product arrived and worked perfectly fine. The company could improve on shipping details. After a week I did not receive any new notification of my order I had to send an email and they replied in a timely manner. They provided me with the tracking number but the fact that I had to go and ask for it while most other companies it's automatically set up it already send it to you I felt could be improved upon.

  Review of 10/30/23, following an experience of 9/21/23 by ROGER L.

• 1 / 5 1

  

  Edit Flag

  I will never deal with your outfit again, stop sending emails.........I had to check that I accept your general terms, I DO NOT WHATSOEVER, I only did to get this information across, good reddens!!!!!!!!!!!!!!!!!!!!!!!!!!

  Review of 10/30/23, following an experience of 9/14/23 by WILLIAM M.

• 5 / 5 1

  

  Edit Flag

  prompt delivery

  Review of 10/30/23, following an experience of 9/19/23 by MICHELE J.

• 1 / 5 1

  

  Edit Flag

  this items was missing from the order. every contact with Penn Tool has been unresponsive. Flexbar Micro Injector Nozzles for Quick Dispense Cartridge System (15 Pack) - 16314 What a shame. I've many times from Penn Tool but one time an issue arises it can't be overcome

  Review of 10/28/23, following an experience of 9/12/23 by RICH T.

• 3 / 5 1

  

  Edit Flag

  Good and professional as far as the transaction goes. I wish the product had been described better.

  Review of 10/28/23, following an experience of 9/13/23 by ERIC R.

• 3 / 5 1

  

  Edit Flag

  This order came resonally fast conpared to last 2 orders that took months.

  Review of 10/28/23, following an experience of 9/12/23 by ROBERT B.

• 4 / 5 1

  

  Edit Flag

  Best price of any retailer, but shipping was a bit slow. I would definitely by from Penn Tool again, as they have the best value.

  Review of 10/26/23, following an experience of 9/11/23 by GREG S.

• 1 / 5 1

  

  Edit Flag

  Took weeks to receive item, after calling i was told one item had been discontinued and they were sending a substitute, however i did not want the substitute and if i hadn’t called i never would have been notified. I wanted to cancel entire order but was convinced to just cancel one item.

  Review of 10/26/23, following an experience of 8/29/23 by BRYCE N.

• 5 / 5 1

  

  Edit Flag

  Trustworthy supplier. On-time shipping for products that are in stock. Easy to navigate website.

  Review of 10/21/23, following an experience of 9/5/23 by KEPP A.

• 1 / 5 1

  

  Edit Flag

  I was billed but never received my order. Cant get anyone to help me about it. Horrible company with very poor customer service.

  Review of 10/21/23, following an experience of 9/5/23 by CHUCK E.

• 2 / 5 1

  

  Edit Flag

  The shipping time was really bad. My order sat there for 2 weeks before it was shipped and when I called and spoke to someone they said it was in stock so why did it take so long to ship? If I didn't call my order would probably still not have been shipped, Never got a shipping notice either and I confirmed my email address. They took my money as soon as I placed my order though. This was my first order so I was trying them out

  Review of 10/21/23, following an experience of 9/5/23 by KEVIN N.

• 2 / 5 1

  

  Edit Flag

  Order took approx 4 weeks to arrive, but you charged my card immediatly. Never was given a ship date. Had to call mulitple times to check on order status.

  Review of 10/17/23, following an experience of 9/1/23 by STEVEN L.

• 2 / 5 1

  

  Edit Flag

  I ordered the product early August 2023 but did not receive it until late September 2023.

  Review of 10/17/23, following an experience of 8/17/23 by HASKELL K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very good, great service. I would recommend.

  Review of 10/17/23, following an experience of 8/30/23 by DANIEL B.

• 1 / 5 1

  

  Edit Flag

  We placed our PO on Jul 20th, 23 with a lead-time for delivery in October. On Sept 25th, 2023, that is 8 weeks after placing PO and 2-3 week before the scheduled delivery, we receive an update that our order has been cancelled by Penn Co, without further explanation. Very, very bad

  Review of 10/16/23, following an experience of 8/15/23 by DIRK B.

• 5 / 5 1

  

  Edit Flag

  No problems placin or receiving the order. the visor style magnifier is excellent I use it for fine needlework, sometimes 28/ inch.

  Review of 10/16/23, following an experience of 9/1/23 by ARMANDO A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very professional service.

  Review of 10/7/23, following an experience of 8/29/23 by DAVID S.

• 1 / 5 1

  

  Edit Flag

  shipping was terrible. 2 weeks to get an in stock ring gauge. I didn't even need it anymore by the time it showed up

  Review of 10/7/23, following an experience of 8/21/23 by CHRIS E.

• 5 / 5 1

  

  Edit Flag

  Easy product search with product details

  Review of 10/7/23, following an experience of 8/24/23 by JAMES K.

• 4 / 5 1

  

  Edit Flag

  Finding the product that I wanted was difficult but Penn Tool Co. actually had it. I did find another one on another site for about $10 less but I didn’t see it until after I had already bought it from Penn. Purchasing on the site went very well but I waited for a week without receiving the item. The website indicated that the order had been “received” but no further updates. So I contacted them about and threatened to cancel the order. I then magically received the tool the next day. I am happy with the item that I bought so all is well that ends well. I just couldn’t give this the highest rating since I had to contact them. They really should update their website to reflect the current status of purchases and avoid this type of problem. Other than that, Penn Tool Co. is a great company with a nice selection of products.

  Review of 10/7/23, following an experience of 8/22/23 by WILLIAM E.

• 5 / 5 1

  

  Edit Flag

  Very nice Company

  Review of 9/26/23, following an experience of 8/16/23 by BRIAN K.

• 1 / 5 1

  

  Edit Flag

  Website showed that item ordered was in stock, but was misleading because it took 30 days to receive order and only after I contacted to cancel order did item finally arrive. Item ordered was not as described. Was led to believe I was ordering a set of arbors and only a single arbor was received.

  Review of 9/26/23, following an experience of 8/10/23 by VINCENT E.

• 5 / 5 1

  

  Edit Flag

  Easy to find the product I needed. The items were in stock. The prices were fair and the shipping was fast. Excellent experience!

  Review of 9/26/23, following an experience of 8/21/23 by MATTHEW C.

• 1 / 5 1

  

  Edit Flag

  Service was terrible. My product was out of stock, but I never learned this until I called 8 days after ordering. I simple text would have sufficed. The support person for the product in another warehouse, but it didn't arrive until 8 more days.

  Review of 9/24/23, following an experience of 8/9/23 by TIMOTHY W.

• 2 / 5 1

  

  Edit Flag

  Where do I start. I hate leaving reviews i was contacted by Penn Tool through Verified Reviews and was asked for my feedback so here we go. When I called the older man who answered well, he doesn't need to be answering phones. He has ZERO phone etiquette and he said he was in sales and seemed very annoyed by me calling. I thought geez I am sorry I am an inconvenience to you. I didn't say anything I got the ordered placed and off we went. 2 weeks later still no tracking called back same rude older man said it would ship from there other facility and I just " needed to be patient." OK so 2 more weeks go by NOTHING I call back again a younger boy answers VERY NICE and EXTREMLY HELPFUL tells me he is sorry he is not sure what happened but either way he will fix it and the item out to me and that I would have already had it and to call back if I don't have it in my hands with 3-5 business days I thanked him and hung up. GUESS WHAT guys........... items came in 3 days, but I got 2 items the same item that I ordered they sent it twice and tried to charge me twice and I called, and they reversed the second charge. Sad part is that I really wanted to like the company that have a lot of stuff that we would have bought we are a company that does millions of dollars in manufacturing, but I wouldn't dealing with this on any level. It's too bad they could be really good.

  Review of 9/20/23, following an experience of 8/4/23 by KODY W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  I love my clip on magnifiers. Perfect for when I'm doing my needlework. Customer service was top notch and personable with friendly people.

  Review of 9/20/23, following an experience of 8/8/23 by JANET K.

• 4 / 5 1

  

  Edit Flag

  In view of the fact that some items may not be stocked at any given time, it's acceptable when the complete order may be delayed if the shipper desires to ship the entire order instead of merely the partial.

  Review of 9/20/23, following an experience of 8/8/23 by GLEN A.

• 5 / 5 1

  

  Edit Flag

  Got the product in a reasonable amount of time. They even made sure to verify who i was prior to shipping. I like this level of security.

  Review of 9/18/23, following an experience of 8/4/23 by PATRICIA K.

• 2 / 5 1

  

  Edit Flag

  I finally received everything I ordered after two months, 5 different packages And nothing was out of stock or back ordered when I ordered everything. No one I’m ever contacted me to give me a reason for the very delayed shipping. I did get every thing just took forever.

  Review of 9/18/23, following an experience of 8/3/23 by CORBETT S.

• 2 / 5 1

  

  Edit Flag

  Customer service was nonexistent. Sent several emails regarding order status, never received a response. Order arrived several weeks after i ordered.

  Review of 9/15/23, following an experience of 7/31/23 by CHRIS C.

• 5 / 5 1

  

  Edit Flag

  Great business. Good communication.

  Review of 9/8/23, following an experience of 7/28/23 by SCOTT A.

• 5 / 5 1

  

  Edit Flag

  Brandon has been extremely helpful and provided terrific assistance.

  Review of 9/8/23, following an experience of 7/26/23 by VICKIE G.

• 2 / 5 1

  

  Edit Flag

  Made mistake re the spec, emailed for an exchange / return, no response. Rather do Amazon.

  Review of 9/8/23, following an experience of 7/24/23 by ANTWON O. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  FIRST ORDER EVER AND IT WILL BE MY LAST! It took almost a month for the order to be completed, it came from two different sources and zero notice or updates of any kind, called their "customer service" number and immediately got dumped into somebody's voicemail, I hang up and dialed again and instantly was dumped into the same voicemail without saying a word. I sent an email through their website and some hours later someone called me, I told the guy to cancel the order, he say that it had already shipped, strangely enough that same day I got an UPS notification that I a package that was scheduled to be delivered next day. Getting the invoice to match what they charge to my credit card was a nightmare, their supposed accountant just tried to "adjust " the shipping charges to match the receipt by adding extra $.38 to the shipping part. Even 10 days after the ordeal ended I was still getting "invoices" of random items of the order. NEVER AGAIN WILL I DO BUSINESS WITH PENN TOOL! If they have worked well for you than you are one of the luckiest persons out there. for me the none existent customer service and the shadowy accounting and overall business practices are a red flag, You can get the same quality of tools elsewhere and save your self the aggravation.

  Review of 9/5/23, following an experience of 7/19/23 by LAMONT S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Took forever to get it to ship and 20 phone calls. Waste of time

  Review of 9/2/23, following an experience of 7/12/23 by KYLE D.

• 5 / 5 1

  

  Edit Flag

  While upgrading my drill press I went looking for a precision drill chuck and found Penn Tool Co. had the exact part I was looking for.

  Review of 9/2/23, following an experience of 7/18/23 by WILLIAM R.

• 3 / 5 1

  

  Edit Flag

  Efficient and smooth when placing orders. But the delivery time is long, no one follow up, no communication channel. Later, the staff contacted, but the reply was very slow, and did not provide enough information. As a result, it took a long time to get the goods. May we suggest that when placing an order on the website, besides the shipping method of UPS, we can request to use our forwarder to pick up the goods at your company.

  Review of 8/16/23, following an experience of 7/11/23 by SIU C.

• 1 / 5 1

  

  Edit Flag

  There's no way that this is 6 feet long

  Review of 8/16/23, following an experience of 6/30/23 by SHANTELL P.

• 1 / 5 1

  

  Edit Flag

  Ignored a question I sent about shipping, then went on to ignore my email describing the way one of the drawers was faulty (I contacted Gerstner first, and they pointed me to Penn Tools).

  Review of 8/16/23, following an experience of 6/28/23 by HANNAH P.

• 4 / 5 1

  

  Edit Flag

  I was notified the order would be delayed and was given the opportunity to cancel if I wanted to. The order was processed as predicted.

  Review of 8/16/23, following an experience of 7/14/23 by PATRICIA A.

• 5 / 5 1

  

  Edit Flag

  Tools came in a timely manner.

  Review of 8/16/23, following an experience of 7/6/23 by BOB W.

• 4 / 5 1

  

  Edit Flag

  Hopeing I get my tools in October like they said I would or earlier. So far it seems like it is a very reputable and ohnost professional company to do business with

  Review of 8/16/23, following an experience of 7/12/23 by HENRY S.

• 4 / 5 1

  

  Edit Flag

  Company is good, has good communication. Would buy from again.

  Review of 8/16/23, following an experience of 7/13/23 by CRYSTAL D.

• 3 / 5 1

  

  Edit Flag

  We received the tool, but two months later.

  Review of 8/8/23, following an experience of 6/15/23 by JANENET P.

• 3 / 5 1

  

  Edit Flag

  Product is good, shipment took longer than it should have. I had to call twice to check on the status, each time I was given a date later than the original and later than the previous time I called. It finally showed up several days after the third arrival date.

  Review of 8/8/23, following an experience of 6/27/23 by KYLE V.

• 4 / 5 1

  

  Edit Flag

  No order tracking but other than that I’m happy with it

  Review of 8/8/23, following an experience of 6/30/23 by FRED V.

• 2 / 5 1

  

  Edit Flag

  The website navigation is great, however I should receive an email receipt and when expected to ship. The process is very manual, and I didn't get an invoice until the items shipped which is like 3 weeks after my purchase.

  Review of 8/8/23, following an experience of 6/6/23 by SHAWN P.

• 5 / 5 1

  

  Edit Flag

  Price and shipping costs were the best I found. The vice is sturdy and machined well

  Review of 7/25/23, following an experience of 6/16/23 by RALPH M.

• 5 / 5 1

  

  Edit Flag

  Placed my order online. I received just what I ordered smoothly.

  Review of 7/25/23, following an experience of 6/23/23 by MARK F.

• 5 / 5 1

  

  Edit Flag

  Good price on the parts! Was reasonable on time to get here. Probably buy again.

  Review of 7/25/23, following an experience of 6/20/23 by MICKEY S.

• 1 / 5 1

  

  Edit Flag

  My order was received but was not shipped until a phone call was made to verify a shipping number 10 days later, shipped the following day to be recalled from UPS and sent back to pen tool. My order finally arrived 30 days after original order date.

  Review of 7/25/23, following an experience of 6/9/23 by JAYLEN T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  I highly recommend Penn Tool Co. -Excellant service, quick delivery & helpful customer service.

  Review of 7/25/23, following an experience of 6/12/23 by CLARA K.

• 2 / 5 1

  

  Edit Flag

  Promised deliver dates they could not do because they didn’t have the product on their self, and what they did have they didn’t send, had to wait for them to get everything together, had several conversations with C.S., my feeling is it lip service, will not be buying there again. Ordered aerosol and pump spray of Trick Shot Oil, had a project to try it on, after the delays I used my old stand by “WD40”

  Review of 7/25/23, following an experience of 6/12/23 by LYNN L.

• 4 / 5 1

  

  Edit Flag

  Our order finally arrived in great shape, as described, and work very well. However, we received no tracking information so their arrival a few weeks later was a surprise. Better communication after placing my order would have been preferred. Otherwise, happy with my product.

  Review of 7/25/23, following an experience of 6/9/23 by EDITH M.

• 5 / 5 1

  

  Edit Flag

  Price was great, delivery was excellent!

  Review of 7/15/23, following an experience of 6/7/23 by MATTHEW D.

• 4 / 5 1

  

  Edit Flag

  No issues, easily ordered my item. No need to contact a representative.

  Review of 7/15/23, following an experience of 6/5/23 by JULIA D.

• 2 / 5 1

  

  Edit Flag

  shipping took forever

  Review of 7/15/23, following an experience of 5/30/23 by CLAYTON T.

• 5 / 5 1

  

  Edit Flag

  Got what I ordered, everything was easy and correct. Shipping wasn't super fast but arrived in a timely fashion. I am satisfied with the whole transaction.

  Review of 7/11/23, following an experience of 5/30/23 by ANDREW W.

• 3 / 5 1

  

  Edit Flag

  I was a little disappointed that the tool I ordered was not in stock and it did not say anthing about a 2 month lead time. 2 weeks after I ordered, I called and the guy said it was shipping and when I called back 2 weeks later I was told it has a 1-2 month lead time. I may nothave bought it from Penn Tool if I had known there was a long lead time.

  Review of 7/11/23, following an experience of 5/12/23 by JEFF B.

• 1 / 5 1

  

  Edit Flag

  Wrong item drop-shipped from some other provider. After 3+ weeks, still waiting for resolution. I have not yet received the item I ordered, or instructions to return the incorrect item.

  Review of 7/11/23, following an experience of 5/26/23 by DAVID B.

• 1 / 5 1

  

  Edit Flag

  The caliper that we received was defective. I have reached out multiple times for return information and my e-mails and phone call have been ignored.

  Review of 7/11/23, following an experience of 5/25/23 by CHRISTINA V.

• 1 / 5 1

  

  Edit Flag

  Got the run around for a couple of weeks on getting my order. Will not order from them again.

  Review of 7/10/23, following an experience of 5/25/23 by JIM T.

• 1 / 5 1

  

  Edit Flag

  Horrible experience. Placed order 4/25. Credit card was charged 5/4. Called 5/17 to check on status of order, still no product, was then informed it would ship the next day,(quote “this is guaranteed “ Still no product. 6/9 called again was told product is in stock it will ship that day. Still no product. Called 6/20 was told there was a delay from vendor it would now ship. By this point I’ve had it asked for order to be cancelled and refund my card. The lady said she could do that. Great 2 days later and my card has not been refunded. I’m sure it’s going to require another call and I still probably won’t get my money back.i don’t understand why my card was charged in the first place when they didn’t have my item in stock. The worst excuse for a company I have ever dealt with. Before you think I’m being unreasonable i would like you to know I’m 50 years old and this is the first negative review I have ever left in my life.

  Review of 7/3/23, following an experience of 5/4/23 by STEVE K.

• 1 / 5 1

  

  Edit Flag

  I ordered a a large print copy of “Machinery’s Handbook”. At $145.00. What I received was a $24.00 paperback “Machinery’s Handbook Guide”. I need the book I ordered. I called and spoke with Andy (he also took my order) and I thought he was going to take care of this problem. But, I haven’t heard from anyone. 😡

  Review of 7/3/23, following an experience of 5/17/23 by MICHAEL S.

• 5 / 5 1

  

  Edit Flag

  It took a while to get my order straightened out but the company did an excellent job and got the product to me. They have my recommendation.

  Review of 7/3/23, following an experience of 5/22/23 by CHRIS K.

• 5 / 5 1

  

  Edit Flag

  When things go smoothly and the item arrives in a timely manor, then I am happy. That's what happened with PENN TOOL.

  Review of 6/26/23, following an experience of 5/16/23 by JOHN R.

• 5 / 5 1

  

  Edit Flag

  Penn Tool Co's pricing was reasonable, the ordering was easy and there were no issues with delivery. The product came from Spain so the process took a while but all was good in the end.

  Review of 6/26/23, following an experience of 5/17/23 by MARTIN P.

• 1 / 5 1

  

  Edit Flag

  I ordered a 1/2 inch square 5c collet. I took 3 weeks to show up, I called multiple times and was told multiple times that it is shipping out “tomorrow”. When I finally received it the square is way undersized and is a hassle to put any material in the collet. Anytime I want to remove material from it if the collet is still in my lathe I have to remove the collet from the collet closer

  Review of 6/26/23, following an experience of 5/11/23 by ROBERT S.

• 5 / 5 1

  

  Edit Flag

  Penn Tool co. has an easy to navigate Website, Item received was top notch.

  Review of 6/26/23, following an experience of 5/16/23 by MATT V.

• 5 / 5 1

  

  Edit Flag

  Quality customer service. Will use again

  Review of 6/13/23, following an experience of 4/24/23 by ABIGAIL R.

• 3 / 5 1

  

  Edit Flag

  Delivery of product was delayed and took longer than anticpated.

  Review of 6/13/23, following an experience of 5/5/23 by JASON L.

• 1 / 5 1

  

  Edit Flag

  Terrible communication with this order. Still do not know when (or If ) it will ship. Having to constantly reach out to find out what is going on. Long ago we went to another supplier for this project. Shipped it weeks ago. while still waiting for this one

  Review of 6/13/23, following an experience of 4/27/23 by BYRON S.

• 5 / 5 1

  

  Edit Flag

  The customer service team is wonderful to work with - very responsive and helpful.

  Review of 6/13/23, following an experience of 5/5/23 by MIRIAM W.

• 5 / 5 1

  

  Edit Flag

  Penn Tool has Very Good service and products. I would recommend.

  Review of 6/13/23, following an experience of 5/3/23 by EARNICE C.

• 5 / 5 1

  

  Edit Flag

  Good service, good price, web sight easy to use

  Review of 6/9/23, following an experience of 4/26/23 by KENNETH C.

• 1 / 5 1

  

  Edit Flag

  I ordered this Tap Removal Drill in the middle of April, I received an empty envelope (No Removal Drill). I contacted Penn Tool on May 1st. As of May 26, no tool, no refund. I contacted Travers Tool and received the tool to complete the job.

  Review of 6/9/23, following an experience of 4/24/23 by JAMES W.

• 5 / 5 1

  

  Edit Flag

  Fast friendly service.

  Review of 6/7/23, following an experience of 4/24/23 by BRUCE B.

• 1 / 5 1

  

  Edit Flag

  We purchased a Baileigh DM10 deburring machine for our manufacturing processes. It took months to get here but we were patient since this was during the peak of COVID. Now we can't get the replacement wire wheels for the machine. Our company is being forced to looking at purchasing new equipment in order to stay in business. Timing could be worse.

  Review of 6/7/23, following an experience of 4/19/23 by LISA M.

Reviews displayed in chronological order