Customer reviews for penntoolco.com

Customer reviews

• 2 / 5

  

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  Called customer service twice for tracking info - first time, the agent couldn't help me after 15 minutes and the second time, I was put on hold for over 10 minutes and then hung up on. My order status was never updated and I did not receive any tracking info.

  Review of 3/26/24, following an experience of 2/9/24 by A A. *

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• 1 / 5

  

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  Website did not show item was out of stock. Emailed 4 times over the course of a week trying to ask when the item would ship and could not get anyone to message me back. DIdn't hear back until I contacted PEC and they contacted Penntool. Then and only then I was told the item was out of stock and wouldn't be in for at least 2 months. That was too long so I ordered from woodpecker instead and had PennTool cancel my order. PEC offered to send me a 12 inch combination square since I had such a bad experience but never got the tracking information they promised I would get within 2 to 3 days. After emailing them once a week for the next 4 weeks they never replied back. Not happy with Penn Tool CO because the website should state if an item is out of stock so the consumer can can make an informed buying decision and the customer service was horrid in response time though nice once they finally contacted me.

  Review of 3/19/24, following an experience of 2/2/24 by A A. *

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• 5 / 5

  

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  Great service. Quick shipping. Wide selection.

  Review of 3/19/24, following an experience of 2/5/24 by A A. *

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• 5 / 5

  

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  Penn Tool Co. always has the tools I need at a competitive price with a quick delivery. Unlike a lot of other vendors Penn Tool also packages the shipment very carefully so the parts arrive without any shipping damage.

  Review of 3/19/24, following an experience of 2/7/24 by A A. *

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• 1 / 5

  

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  I’ve never received my order and i emailed customer service regarding this issue with no response !

  Review of 3/16/24, following an experience of 1/30/24 by A A. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 3/15/24, following an experience of 1/29/24 by A A. *

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• 2 / 5

  

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  The items were defective. I had to call customer service more than once to get a return. Still waiting for a refund.

  Review of 3/15/24, following an experience of 1/29/24 by A A. *

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• 4 / 5

  

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  They had what i needed/wanted. Great prices. My delivery came in a normal amount of time, however I never got a tracking number for it. In the big picture I really do not need a tracking number, however I am accustomed to having one when I use online ordering for anything. When things were delivered, they we exactly as advertised. Overall good job by the Penn Tool team.

  Review of 3/5/24, following an experience of 1/25/24 by A A. *

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• 5 / 5

  

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  Great company! This company is now my go-to for water box coupling needs.

  Review of 3/5/24, following an experience of 1/24/24 by A A. *

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• 5 / 5

  

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  Sent the product from the warehouse right away

  Review of 3/5/24, following an experience of 1/22/24 by A A. *

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• 2 / 5

  

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  I did not receive my refund

  Review of 3/5/24, following an experience of 1/8/24 by A A. *

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• 5 / 5

  

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  Great !

  Review of 2/28/24, following an experience of 1/8/24 by A A. *

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• 4 / 5

  

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  Would have been "Excellent" except for listing tools that are not available. Customer service is "On Top Of It" though.

  Review of 2/28/24, following an experience of 1/16/24 by A A. *

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• 1 / 5

  

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  I didn’t order anything from penn tool co and I’m not going to pay any invoice you send me. If you send me return postage and a $0.00 invoice we can be friends.

  Review of 2/28/24, following an experience of 1/10/24 by A A. *

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• 1 / 5

  

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  My item arrived damaged. It does not appear to be from shipping as the box was not damaged. The lens casing is broken, with peeling flaking plastic which falls onto the lens making it unusable. I wrote a return as instructed by the website on 1.25.24 and 11 business days later I still have not received a response or acknowledgement of any kind. What use is the information on the website if it does not get a response.

  Review of 2/26/24, following an experience of 1/11/24 by A A. *

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• 5 / 5

  

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  Very good. Excellent service and delivery. I would definitely recommend.

  Review of 2/26/24, following an experience of 1/12/24 by A A. *

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• 2 / 5

  

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  I am disappointed with 2 points on this purchase. At first, you offered a discount code, which was not applied. When I inquired, you did not respond. Then I had paid extra to get the "free" organizer, which was not shipped. I am not sure about the quality of the collets sent, as the one I used thus far had a few thou runout using a gauge pin. But that might be a problem with my Grizzly mill. I am not likely to order again from you.

  Review of 2/14/24, following an experience of 12/28/23 by A A. *

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• 5 / 5

  

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  Easy to use site; received order in reasonable time period. Penn Tool Co rep promptly responded to my inquiry. Yes - I would use them again.

  Review of 2/14/24, following an experience of 12/27/23 by A A. *

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• 2 / 5

  

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  When I initially ordered the Gerstner tool cabinet on wheels. There was total silence (weeks) without getting any emails, before I contacted Penntool. After doing so they just talked like it was ready to be shipped. Another week at least went by. I contacted Penntool and they told me that it hadn't[t been shipped because I hadn't given my ok on an extra fee of $75 for a lift to help the the item off the truck once it arrived. I was never told about this extra fee when I ordered, nor after. Not until I enquired two times about the delay. I canceled my order, and then they said I would be charge an extra fee for cancelling the item unless I let them refund me in a way that I am unfamiliar with. It took at least two more weeks for my money to be refunded to my credit card. I will not be doing business with Penntool anytime in the future.

  Review of 2/14/24, following an experience of 1/5/24 by A A. *

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• 5 / 5

  

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  SITE S SIMPLE TO USE AND CHECKOUT IS GREAT ALSO

  Review of 2/14/24, following an experience of 1/9/24 by A A. *

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• 5 / 5

  

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  When it comes to the product I am very very satisfied as much as customer service I can’t say with a good product who needs customer service

  Review of 2/6/24, following an experience of 12/28/23 by A A. *

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• 3 / 5

  

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  Got sent an invoice after it was paid online. Office acted like they had no idea why.

  Review of 2/6/24, following an experience of 12/28/23 by A A. *

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• 3 / 5

  

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  The item was not in stock at the time of the order. There is nothing on the website or in the item description stating that the item was not in stock. After a week, I received an email stating that was not in stock and had an 18 - 20 week extended lead time. I was given the option to cancel the order or to wait it out. I opted to wait. It is now eight weeks later, and I had all but forgotten about the order until asked to do this review. If a company lists an item for sale and asks for immediate payment, I believe the customer has the right to immediate in stock availability and timely shipment without waiting for fulfillment. I was given the option to cancel after a week, so I accepted this situation, but there is much room for improvement.

  Review of 2/6/24, following an experience of 12/27/23 by A A. *

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• 5 / 5

  

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  Fast delivery and great service.

  Review of 2/6/24, following an experience of 12/28/23 by A A. *

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• 2 / 5

  

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  I placed an order for one item in mid December and got an order acknowledgement. That was the last I heard from them. They charged my credit card so I figured I’d see the item soon even though there was no shipping notice. About 3 weeks later, I emailed about the status of my order and was told it was out of stock and wasn’t expected until late March and I could either cancel the order or not, but if I didn’t cancel, I would be charged a restocking fee if I cancel later. I opted to cancel and have unsubscribed their business. Total failure of communication and customer relations.

  Review of 2/6/24, following an experience of 12/22/23 by A A. *

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• 5 / 5

  

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  Absolutely amazing product that I put to use as soon as I received it. Customer service was excellent as well.

  Review of 2/6/24, following an experience of 12/22/23 by A A. *

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• 1 / 5

  

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  Placed order 11/21/23, received no updates. Reached out and received response stating items were on back order. I stated that I was fine with waiting, was offered to have available items in the order shipped out and I agreed. I have yet to receive anything nor any further updates.

  Review of 1/31/24, following an experience of 12/5/23 by A A. *

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• 2 / 5

  

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  They delivered the product in the most expensive way they could without telling us that it would be that expensive. As someone inexperienced in using up's across boarder it was a shock that it nearly doubled the cost of the product. Will not shop here again, it seems dishonest.

  Review of 1/22/24, following an experience of 12/2/23 by A A. *

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• 5 / 5

  

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  After a slight mixup with delivery, it was remedied quickly, and the product arrived on time.

  Review of 1/22/24, following an experience of 12/12/23 by A A. *

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• 5 / 5

  

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  Well done

  Review of 1/22/24, following an experience of 12/13/23 by A A. *

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• 3 / 5

  

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  The Gerstner tool box that I ordered was NOT indicated to be out of stock/not in inventory when I ordered it on-line. Took a month to get it, just barely made it in time for a Christmas gift.

  Review of 1/22/24, following an experience of 12/1/23 by A A. *

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• 5 / 5

  

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  My order was processed and shipped quickly this time. Much better experience than my previous order

  Review of 1/22/24, following an experience of 12/15/23 by A A. *

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• 5 / 5

  

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  Website easy to use, able to find and purchase product with no problem

  Review of 1/22/24, following an experience of 12/8/23 by A A. *

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• 5 / 5

  

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  The customer service is first rate. After I was notified of the long lead time on my order, they helped me find another model which would be delivered 5 weeks sooner.is Also it is a better model for my large drill press, than the one I originally ordered.

  Review of 1/22/24, following an experience of 12/12/23 by A A. *

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• 5 / 5

  

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  Excellent ! Thank you !

  Review of 1/6/24, following an experience of 12/4/23 by A A. *

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• 5 / 5

  

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  The ordering process was easy. The 36-piece gage blocks arrived as promised. Thank you, PENN Tool Co.

  Review of 1/5/24, following an experience of 12/4/23 by A A. *

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• 5 / 5

  

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  needed a replacement in a hurry

  Review of 1/2/24, following an experience of 11/18/23 by A A. *

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• 5 / 5

  

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  Fast shipping. Would recommend as a supplier

  Review of 1/2/24, following an experience of 11/21/23 by A A. *

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• 2 / 5

  

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  I purchased the Astro Pneumatic Adjustable Non-Marring Precision Panel Clip Pliers - AO9581 on 11/4 and finally received the order on 11/21. The pliers I received did not match the description of the product pictured on their website. I emailed returns on 11/21 and never received a response. I called their number on 11/30 and was told that I should re-send the email to returns, but this time preface the subject with "URGENT". Again, as of 12/17, no response. I have since contacted my credit card company and put a stop to the payment. Still no response... I did however receive a copy of my invoice on 12/4...

  Review of 1/2/24, following an experience of 11/16/23 by A A. *

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• 5 / 5

  

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  Ups mixed up my order with someone on other side of US after boxes were damaged. Penn Tool went above and beyond to correct the situation. Great customer service and quality tools!

  Review of 1/2/24, following an experience of 11/30/23 by A A. *

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• 5 / 5

  

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  . Excellent service. Now if only my delivery provider didn't use an ox cart.

  Review of 1/2/24, following an experience of 11/22/23 by A A. *

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• 3 / 5

  

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  Very slow response to order....

  Review of 12/23/23, following an experience of 11/8/23 by A A. *

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• 1 / 5

  

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  The item purchased from your company was delivered with missing parts. Based on the images on your website and my images all deliverables were not received. The items contain rusting and also seem to have been used.

  Review of 12/23/23, following an experience of 11/7/23 by A A. *

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• 5 / 5

  

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  Site Navigation: it was very easy to navigate your website. I searched for the product I was looking for and there it was. Delivery: delivery came a week later than I expected, however I was home when it was delivered, and the package was not damaged. Happy days, it’s here! Customer service: I couldn’t ask for anything better. Talking to your representative was a pleasure. She was very pleasant and gave me good insight into the status of my order. Thank you very much! Don’t change the way you do business and I’ll be back.

  Review of 12/21/23, following an experience of 11/6/23 by A A. *

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• 5 / 5

  

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  I was very happy with my purchase from Penn Tool. They have a good selection of products. I was especially happy with the fact that I didn't have to buy in bulk to get what I wanted. If you're purchasing to supply several people that may not be a problem. But, if like me you're making a personal purchase, you probably don't need 5 or even 25 of any one thing.

  Review of 12/21/23, following an experience of 10/31/23 by A A. *

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• 1 / 5

  

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  order 484813 The part off blades were purchased based on incorrect description on the website. I called three times and complained about this. Finally Brandon B. phoned me and said my refund of $41.25 would be made in a few days. Well, it's been longer than that. He also said that he didn't want the two part off blades returned, just keep them he said. I think it's time to contact the Better Business Bureau on this. The amount of $41.25 was never credited back to my credit card. Brandon

  Review of 12/21/23, following an experience of 10/30/23 by A A. *

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• 1 / 5

  

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  didn't receive the workbook

  Review of 12/19/23, following an experience of 10/26/23 by A A. *

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• 1 / 5

  

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  A month after they took my money, they still haven't sent me my item.

  Review of 12/10/23, following an experience of 10/25/23 by A A. *

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• 3 / 5

  

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  Product is great. Lead-time was way longer than promised.

  Review of 12/10/23, following an experience of 10/14/23 by A A. *

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• 5 / 5

  

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  Good value for an essential machinist's tool. Affordable for small shop and makes life easier. Mike

  Review of 11/22/23, following an experience of 10/21/23 by A A. *

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• 5 / 5

  

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  convienent

  Review of 11/21/23, following an experience of 10/12/23 by A A. *

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• 5 / 5

  

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  Found a hard to find ruler here for a good price and it shipped quick.

  Review of 11/21/23, following an experience of 10/5/23 by A A. *

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• 2 / 5

  

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  YOUR LEAD TIEMS KEEP GETTING PUSHED BACK AND I AM ON DEALINE . THIS IS NOT GOD FOR ME!

  Review of 11/21/23, following an experience of 10/4/23 by A A. *

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• 4 / 5

  

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  fine. I purchased a product. PENN delivered

  Review of 11/21/23, following an experience of 10/9/23 by A A. *

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• 5 / 5

  

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  They were very quick to let me know if there was anything wrong or if there was going to be a delay on .my order. They give me option to either wait or cancel my order

  Review of 11/21/23, following an experience of 10/13/23 by A A. *

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• 1 / 5

  

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  Horrible service. Took 3 months to get order in 3 seperate deliveries when everything was listed "in stock". Overpriced and not worth the wait.

  Review of 11/19/23, following an experience of 10/4/23 by A A. *

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• 5 / 5

  

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  Initially there were some issues with the order but Penn Tool stood up and solved my problems. Great company that will get more of my business. They should get yours too.

  Review of 11/19/23, following an experience of 10/4/23 by A A. *

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• 1 / 5

  

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  Return policy states “Satisfaction Garuanteed: if for any reason you are not satisfied with the product return it”. Asked to return item they recommended which was of extremely poor quality and they asked me for documentation to return it. I was told “this thing is a POS” isn’t good enough. According to YOUR policy it is. After several email chains and phone calls they finally gave in and accepted return. What a nightmare for a $200 item from China

  Review of 11/12/23, following an experience of 9/27/23 by A A. *

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• 4 / 5

  

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  It took a little longer to ship than I expected, but otherwise I'm pleased.

  Review of 11/12/23, following an experience of 10/3/23 by A A. *

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• 4 / 5

  

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  It took a little longer than I expected but was received in good order.

  Review of 11/12/23, following an experience of 10/3/23 by A A. *

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• 3 / 5

  

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  Customer service is not what I would expect. The time it takes to respond to my issue seems to lack sense of urgency. I have had to initiate the conversation to get a response. The beginning of the return was fast and happy with what was offered. Then I was the one who emailed/called to get a result or find out the status of my order. I was told I would receive a confirmation but never did…had to call to get an acknowledgment. Still am waiting on an invoice since my company card was charged. I would like to do business again if need be, but if this is what I am to expect then probably not.

  Review of 11/12/23, following an experience of 9/29/23 by A A. *

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• 5 / 5

  

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  Great price and great service.

  Review of 11/12/23, following an experience of 10/3/23 by A A. *

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• 4 / 5

  

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  The product arrived and worked perfectly fine. The company could improve on shipping details. After a week I did not receive any new notification of my order I had to send an email and they replied in a timely manner. They provided me with the tracking number but the fact that I had to go and ask for it while most other companies it's automatically set up it already send it to you I felt could be improved upon.

  Review of 10/30/23, following an experience of 9/21/23 by A A. *

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• 1 / 5

  

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  I will never deal with your outfit again, stop sending emails.........I had to check that I accept your general terms, I DO NOT WHATSOEVER, I only did to get this information across, good reddens!!!!!!!!!!!!!!!!!!!!!!!!!!

  Review of 10/30/23, following an experience of 9/14/23 by A A. *

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• 3 / 5

  

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  Finding the product was good, tracking it was painful, the order never showed in my account

  Review of 10/30/23, following an experience of 9/22/23 by A A. *

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• 5 / 5

  

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  prompt delivery

  Review of 10/30/23, following an experience of 9/19/23 by A A. *

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• 3 / 5

  

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  Good and professional as far as the transaction goes. I wish the product had been described better.

  Review of 10/28/23, following an experience of 9/13/23 by A A. *

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• 3 / 5

  

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  This order came resonally fast conpared to last 2 orders that took months.

  Review of 10/28/23, following an experience of 9/12/23 by A A. *

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• 1 / 5

  

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  this items was missing from the order. every contact with Penn Tool has been unresponsive. Flexbar Micro Injector Nozzles for Quick Dispense Cartridge System (15 Pack) - 16314 What a shame. I've many times from Penn Tool but one time an issue arises it can't be overcome

  Review of 10/28/23, following an experience of 9/12/23 by A A. *

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• 4 / 5

  

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  Best price of any retailer, but shipping was a bit slow. I would definitely by from Penn Tool again, as they have the best value.

  Review of 10/26/23, following an experience of 9/12/23 by A A. *

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• 1 / 5

  

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  Took weeks to receive item, after calling i was told one item had been discontinued and they were sending a substitute, however i did not want the substitute and if i hadn’t called i never would have been notified. I wanted to cancel entire order but was convinced to just cancel one item.

  Review of 10/26/23, following an experience of 8/29/23 by A A. *

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• 5 / 5

  

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  Trustworthy supplier. On-time shipping for products that are in stock. Easy to navigate website.

  Review of 10/21/23, following an experience of 9/5/23 by A A. *

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• 2 / 5

  

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  The shipping time was really bad. My order sat there for 2 weeks before it was shipped and when I called and spoke to someone they said it was in stock so why did it take so long to ship? If I didn't call my order would probably still not have been shipped, Never got a shipping notice either and I confirmed my email address. They took my money as soon as I placed my order though. This was my first order so I was trying them out

  Review of 10/21/23, following an experience of 9/5/23 by A A. *

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• 1 / 5

  

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  I was billed but never received my order. Cant get anyone to help me about it. Horrible company with very poor customer service.

  Review of 10/21/23, following an experience of 9/5/23 by A A. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 10/17/23, following an experience of 8/30/23 by A A. *

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• 2 / 5

  

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  I ordered the product early August 2023 but did not receive it until late September 2023.

  Review of 10/17/23, following an experience of 8/17/23 by A A. *

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• 2 / 5

  

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  Order took approx 4 weeks to arrive, but you charged my card immediatly. Never was given a ship date. Had to call mulitple times to check on order status.

  Review of 10/17/23, following an experience of 9/1/23 by A A. *

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• 5 / 5

  

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  No problems placin or receiving the order. the visor style magnifier is excellent I use it for fine needlework, sometimes 28/ inch.

  Review of 10/16/23, following an experience of 9/1/23 by A A. *

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• 1 / 5

  

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  We placed our PO on Jul 20th, 23 with a lead-time for delivery in October. On Sept 25th, 2023, that is 8 weeks after placing PO and 2-3 week before the scheduled delivery, we receive an update that our order has been cancelled by Penn Co, without further explanation. Very, very bad

  Review of 10/16/23, following an experience of 8/15/23 by A A. *

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• 4 / 5

  

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  Finding the product that I wanted was difficult but Penn Tool Co. actually had it. I did find another one on another site for about $10 less but I didn’t see it until after I had already bought it from Penn. Purchasing on the site went very well but I waited for a week without receiving the item. The website indicated that the order had been “received” but no further updates. So I contacted them about and threatened to cancel the order. I then magically received the tool the next day. I am happy with the item that I bought so all is well that ends well. I just couldn’t give this the highest rating since I had to contact them. They really should update their website to reflect the current status of purchases and avoid this type of problem. Other than that, Penn Tool Co. is a great company with a nice selection of products.

  Review of 10/7/23, following an experience of 8/22/23 by A A. *

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• 5 / 5

  

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  Easy product search with product details

  Review of 10/7/23, following an experience of 8/24/23 by A A. *

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• 5 / 5

  

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  Very professional service.

  Review of 10/7/23, following an experience of 8/29/23 by A A. *

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• 1 / 5

  

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  shipping was terrible. 2 weeks to get an in stock ring gauge. I didn't even need it anymore by the time it showed up

  Review of 10/7/23, following an experience of 8/21/23 by A A. *

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• 5 / 5

  

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  Easy to find the product I needed. The items were in stock. The prices were fair and the shipping was fast. Excellent experience!

  Review of 9/26/23, following an experience of 8/21/23 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Website showed that item ordered was in stock, but was misleading because it took 30 days to receive order and only after I contacted to cancel order did item finally arrive. Item ordered was not as described. Was led to believe I was ordering a set of arbors and only a single arbor was received.

  Review of 9/26/23, following an experience of 8/10/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very nice Company

  Review of 9/26/23, following an experience of 8/16/23 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Service was terrible. My product was out of stock, but I never learned this until I called 8 days after ordering. I simple text would have sufficed. The support person for the product in another warehouse, but it didn't arrive until 8 more days.

  Review of 9/24/23, following an experience of 8/9/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  In view of the fact that some items may not be stocked at any given time, it's acceptable when the complete order may be delayed if the shipper desires to ship the entire order instead of merely the partial.

  Review of 9/20/23, following an experience of 8/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I love my clip on magnifiers. Perfect for when I'm doing my needlework. Customer service was top notch and personable with friendly people.

  Review of 9/20/23, following an experience of 8/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Where do I start. I hate leaving reviews i was contacted by Penn Tool through Verified Reviews and was asked for my feedback so here we go. When I called the older man who answered well, he doesn't need to be answering phones. He has ZERO phone etiquette and he said he was in sales and seemed very annoyed by me calling. I thought geez I am sorry I am an inconvenience to you. I didn't say anything I got the ordered placed and off we went. 2 weeks later still no tracking called back same rude older man said it would ship from there other facility and I just " needed to be patient." OK so 2 more weeks go by NOTHING I call back again a younger boy answers VERY NICE and EXTREMLY HELPFUL tells me he is sorry he is not sure what happened but either way he will fix it and the item out to me and that I would have already had it and to call back if I don't have it in my hands with 3-5 business days I thanked him and hung up. GUESS WHAT guys........... items came in 3 days, but I got 2 items the same item that I ordered they sent it twice and tried to charge me twice and I called, and they reversed the second charge. Sad part is that I really wanted to like the company that have a lot of stuff that we would have bought we are a company that does millions of dollars in manufacturing, but I wouldn't dealing with this on any level. It's too bad they could be really good.

  Review of 9/20/23, following an experience of 8/4/23 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I finally received everything I ordered after two months, 5 different packages And nothing was out of stock or back ordered when I ordered everything. No one I’m ever contacted me to give me a reason for the very delayed shipping. I did get every thing just took forever.

  Review of 9/18/23, following an experience of 8/3/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Got the product in a reasonable amount of time. They even made sure to verify who i was prior to shipping. I like this level of security.

  Review of 9/18/23, following an experience of 8/4/23 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Customer service was nonexistent. Sent several emails regarding order status, never received a response. Order arrived several weeks after i ordered.

  Review of 9/15/23, following an experience of 7/31/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Brandon has been extremely helpful and provided terrific assistance.

  Review of 9/8/23, following an experience of 7/26/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great business. Good communication.

  Review of 9/8/23, following an experience of 7/28/23 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Made mistake re the spec, emailed for an exchange / return, no response. Rather do Amazon.

  Review of 9/8/23, following an experience of 7/24/23 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  FIRST ORDER EVER AND IT WILL BE MY LAST! It took almost a month for the order to be completed, it came from two different sources and zero notice or updates of any kind, called their "customer service" number and immediately got dumped into somebody's voicemail, I hang up and dialed again and instantly was dumped into the same voicemail without saying a word. I sent an email through their website and some hours later someone called me, I told the guy to cancel the order, he say that it had already shipped, strangely enough that same day I got an UPS notification that I a package that was scheduled to be delivered next day. Getting the invoice to match what they charge to my credit card was a nightmare, their supposed accountant just tried to "adjust " the shipping charges to match the receipt by adding extra $.38 to the shipping part. Even 10 days after the ordeal ended I was still getting "invoices" of random items of the order. NEVER AGAIN WILL I DO BUSINESS WITH PENN TOOL! If they have worked well for you than you are one of the luckiest persons out there. for me the none existent customer service and the shadowy accounting and overall business practices are a red flag, You can get the same quality of tools elsewhere and save your self the aggravation.

  Review of 9/5/23, following an experience of 7/19/23 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Took forever to get it to ship and 20 phone calls. Waste of time

  Review of 9/2/23, following an experience of 7/12/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  While upgrading my drill press I went looking for a precision drill chuck and found Penn Tool Co. had the exact part I was looking for.

  Review of 9/2/23, following an experience of 7/18/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Hopeing I get my tools in October like they said I would or earlier. So far it seems like it is a very reputable and ohnost professional company to do business with

  Review of 8/16/23, following an experience of 7/12/23 by A A. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order