Customer reviews for penntoolco.com

Customer reviews

• 5 / 5

  

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  Great place for my tools

  Review of 2/11/25, following an experience of 12/31/24 by FRANK B.

• 3 / 5

  

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  Shipping was slow and expensive for this small order. It could have been sent USPS for 1/3 the cost

  Review of 2/11/25, following an experience of 12/26/24 by GERARDO H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent customer service. Item ordered was missing a letter. After contacting customer service the missing letter was received a few days later.

  Review of 2/11/25, following an experience of 12/31/24 by WHEELER G.

• 5 / 5

  

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  This was my first time ordering from Penn tool and it was a large, expensive, heavy purchase at that. So I didn't know quite what to expect. I ordered right before Christmas which meant my delivery was delayed into the new year. After a week or so I contacted them and I got a prompt response telling me the order was in accounting and delivery was being scheduled. Because of the item, they had to palletize it, schedule a freight truck, etc. Because they couldn't just have it delivered by UPS or FedEx, they were subject to the availability of truckers. Once the delivery was scheduled I got contacted by the shipping company and they let me know what day and time it would be delivered. Penn tool packaged and secured my items effectively so they arrived flawlessly. Very pleased with the items I purchased and the service to have them delivered, thank you!!

  Review of 2/11/25, following an experience of 12/27/24 by MARK V.

• 4 / 5

  

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  The site is pleasant to the eye, reasonable to traverse and find things. Shipping times acceptable though a bit slower than expected. Packaging was good, no damage to the contents.

  Review of 2/10/25, following an experience of 12/26/24 by GORDON W.

• 2 / 5

  

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  I have yet to receive the iGaging iP54 Electronic Digital Scale (35-606-P) which I ordered December 18, 2024. iGaging shipped me item #34-4466-S which I have no use for. A job is now being delayed as a result of this mistake and delayed action to resolve the matter by Penn Tool. Each time I call Penn Tool customer service I have spoken to a different person and need to explain my situation from the beginning. In these interactions I have received excuses that iGaging is difficult to contact so its not Penn Tools fault. I ordered the item from Penn Tool and if they have an issue with one of their suppliers they need to resolve it or deal with better suppliers. As of today, I believe iGaging has been made aware of the issue and is shipping a replacement but I have yet to receive any confirmation that they have shipped the replacement. My customer's job continues to be delayed and frustration builds daily . I need the tracking number to confirm the replacement has been shipped and an estimate of its delivery. This experience will make me think twice before ordering any product from Penn Tool in the future.

  Review of 2/7/25, following an experience of 12/23/24 by BRIAN O.

• 5 / 5

  

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  Very happy with price and fast shipping!!

  Review of 2/2/25, following an experience of 12/20/24 by JEFF C.

• 5 / 5

  

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  Excellent. Tools arrived on-time and were of good quality.

  Review of 2/2/25, following an experience of 12/17/24 by RAY S.

• 3 / 5

  

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  Very slow delivery broken start switch and light assembly. Still setting up for test run. Not interested in waiting for replacement. However if it does not perform as advertised I will definitely return the unit.

  Review of 2/2/25, following an experience of 12/18/24 by BRAD R.

• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 1/15/25, following an experience of 12/12/24 by ERNEST W.

• 1 / 5

  

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  Hi, I placed an order to Penn tool in regard to a tool I needed to complete a job I had going on. I was recommended this product and Penn Tool from a partnering company I work with. I placed many orders for parts and tools on this day. I had recieved everything else I needed in rresponse to the work being performed from the multiple orders I placed on this day. I patiently waited having understanding that these are specialty tools. After a couple of weeks of no tool and no information. I called to Penn tool and gave my order number. The person I spoke with told me that due to the billing address of my credit card and the shipping address on the order they had never fofilled the order. And no one had ever contacted me to tell me. I had a confirmation email stating that my order had been recieved and should ship soon from the original date. The person handling the call basically interogated me asking a million questions about why the addresses would be different. Which I can some what appreciate all though I have ordered lots of parts materials and tools from all over the world to my home for my business. The business is often not occupied and Im particularly am not a fan to leave packages at the door of the business. Needless to say I explained that I needed this tool urgently at the first order and now I needed to get it asap. The person on the phone put me on hold to speak to someone else and then came back to tell me. He needed me to respond to his detailed email that he read aloud while typing with the answers of why I having the tool shipped to my house and not the business. After all of the interogations he began to tell me no matter any problem or issue with the tool, because it was being shipped to my house I could not have a return even if defective. I explain I just needed the tool right away. after all the interogstions. He agree to ship stating that it was still another 1-6 business days. Well needless to say 8 days later I ended up finding on the internet another simular tool and ordeing it. Then called back to cancel my order that did not ship yet and got a refund. which was surprisingly easier then placing my order. I will never attempt to order anything from Penn Tool again. The 30 minbutes I sat on hold during the interogation process the hold music told me how great they were and how fast the order would be shipped to me. Not a happy customer.

  Review of 12/21/24, following an experience of 11/4/24 by KEN S.

• 5 / 5

  

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  Very happy with my order.

  Review of 12/21/24, following an experience of 11/13/24 by DAVID M.

• 5 / 5

  

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  No issues and fast shipping.

  Review of 12/21/24, following an experience of 11/6/24 by RON T.

• 5 / 5

  

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  I've been buying from penntoolco for almost a decade and never been disappointed. I will continue with them.

  Review of 11/30/24, following an experience of 10/16/24 by BEN W.

• 2 / 5

  

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  Charged me $12 to ship something the size of a quarter. Took 2+ weeks to arrive. Sent me countless junk e-mails, but never once sent me a tracking number. I'll be hesitant to order again in the future.

  Review of 11/30/24, following an experience of 10/14/24 by JASON S.

• 5 / 5

  

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  Well made , good steel product

  Review of 11/17/24, following an experience of 10/15/24 by TIMOTHY D.

• 2 / 5

  

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  It took a month to get 1 piece out of 10 of what I ordered so I just sent it back and canceled order

  Review of 11/17/24, following an experience of 10/2/24 by DREW T.

• 1 / 5

  

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  Terrible customer service! Ordered two pricey Grobet diamond triangular files. One arrived, but a set of some other files came with it. Two phone calls and a promise to address it (now 3 weeks ago) gone with the wind. Three nag emails and not even a reply I have NEVER been ignored like this. So, they have my money and I have half my order. Gotten better CS from off-shore companies that struggle with English!

  Review of 11/3/24, following an experience of 9/18/24 by JAMES D.

• 4 / 5

  

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  My order was shipped fairly promptly and arrived in good time.

  Review of 10/29/24, following an experience of 9/9/24 by DAVID D.

• 5 / 5

  

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  Great website and fast shipping! This is literally the only site that I can find work gloves that actually fit me. Thanks Penn Tool Co!

  Review of 10/29/24, following an experience of 9/17/24 by JESSICA L.

• 1 / 5

  

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  They sent the wrong item. I have tried to return it but they don't respond.

  Review of 10/24/24, following an experience of 8/23/24 by JUSTIN J.

• 5 / 5

  

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  Thank you PennTool ! Perfect fit for my PEC combination square!

  Review of 10/11/24, following an experience of 9/3/24 by KRZYSZTOF C.

• 5 / 5

  

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  Nice quality

  Review of 10/11/24, following an experience of 8/29/24 by CLINT P.

• 5 / 5

  

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  it was ok

  Review of 10/11/24, following an experience of 8/28/24 by RICK J.

• 1 / 5

  

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  I bout this from you full price and later found on Amazon for $30 less. I didn’t even receive the caliper from you a called and got a ride woman on the phone telling to bad you paid full price and it will be a restocking fee. I’ll never buy from Penn tool again!

  Review of 10/11/24, following an experience of 8/26/24 by JESSE S.

• 5 / 5

  

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  Everything about my order at Penn tool Co was exceptional! They called to check the details of the order and make sure everything was correct. Then they shipped quickly and it arrived in pristine condition!

  Review of 10/11/24, following an experience of 8/29/24 by JAMES Q.

• 5 / 5

  

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  Awesome as usual.

  Review of 10/5/24, following an experience of 8/26/24 by JOHN M.

• 5 / 5

  

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  Love the availability and variety of products offered. Need best quality on a budget and can find suitable tools for my needs. My order was back ordered and they stayed in communication to update the status. Got the order and very pleased with my purchase.

  Review of 10/5/24, following an experience of 8/21/24 by JAY W.

• 5 / 5

  

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  Everything went smoothly.

  Review of 10/5/24, following an experience of 8/22/24 by STEVEN S.

• 1 / 5

  

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  took 4 weeks to ship out. unacceptable.

  Review of 10/5/24, following an experience of 8/20/24 by TY P.

• 5 / 5

  

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  Great service

  Review of 9/30/24, following an experience of 8/16/24 by DAVID V.

• 1 / 5

  

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  They originally sent a product that was different from what I ordered. Upon contacting them, I had to stay on top of them to keep the ball rolling, on getting the correct items. They ended up issueing an RMA for the wrong items, and sent a label for the incorrect items. After returning them items, they still got it incorrect, by only sending one of the replacement items, instead of the qty:2, I ordered. I had to contact them again, to get the other item, which they next day aired to me. Currently, I am waiting to get a refund for the items, as the replace my items were cheaper than the original items. I have sent an email asking about the status of the refund, but have gotten no response. I will not order from them again, as they caused my order to my customer to be late, and they still owe me money which is unpaid as of yet.

  Review of 9/30/24, following an experience of 8/15/24 by PATRICK H.

• 1 / 5

  

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  Still have not received my order

  Review of 9/27/24, following an experience of 8/9/24 by DONALD G.

• 1 / 5

  

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  Product does not match the picture. Called to ask about returning angle plate. Customer service gave me an Email address for the return department. I sent a Email with my order and a photo of the product I received. I wrote that I need an angle plate that had the same slot pattern. Never received any reply. I will not buy from this company again.

  Review of 9/25/24, following an experience of 8/9/24 by TODD G.

• 2 / 5

  

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  we've bought 3 times, tried to open an account took the salesmen 4 months to answer saying no. He seems to not care.

  Review of 9/24/24, following an experience of 8/7/24 by JOAQUIN D.

• 5 / 5

  

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  Fast, good communication.

  Review of 9/22/24, following an experience of 8/8/24 by FREDY M.

• 1 / 5

  

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  Picture on website was deceiving. I did not get what was pictured with my order. When I called and talked to customer service I was told that my order was correct and that the separate item displayed was not included, even though the price I payed was pretty much the same as if I had ordered the two items separately. So I over payed for what I recieved. Very unhappy with their marketing and service.

  Review of 9/22/24, following an experience of 8/7/24 by ERIC H.

• 3 / 5

  

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  good stuff

  Review of 9/17/24, following an experience of 8/2/24 by BRIAN O.

• 5 / 5

  

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  Received quality product sooner than expected. Reasonable pricing.

  Review of 9/17/24, following an experience of 8/5/24 by ANN M.

• 5 / 5

  

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  It was hard to organise the shipment because located in France, but people at Peentoolco were still there to help and find a solution. Thanks for their patience.

  Review of 9/16/24, following an experience of 7/25/24 by ARNAUD B.

• 1 / 5

  

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  Took a month to get my order actually had to buy same parts somewhere else to get the job done . Way to slow on delivery. Won't do business again second time that's happenes

  Review of 9/16/24, following an experience of 8/1/24 by TRAVIS H.

• 3 / 5

  

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  It took awhile to get my order. It said it was in stock but took well over a week to ship. Normally my orders are sent within 24 hours.

  Review of 9/16/24, following an experience of 8/1/24 by BILL C.

• 3 / 5

  

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  Because this was a one-time order, I didn't setup an account. However, while I didn't setup an account I did not receive any notification either at the time of order or after the order was placed that the product was effectively back ordered and being shipped from a warehouse. Because I live near Penn Tool Co. I anticipated being notified shortly of the shipping information. When an inordinate amount of time passed I contacted support who then informed me of the delay product shipping. That said, I never received any shipping tracking information; the product just showed up. Eventually I received the exact product I wanted, but the order process was lacking.

  Review of 9/3/24, following an experience of 7/24/24 by GLENN B.

• 5 / 5

  

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  Worked out well.

  Review of 9/3/24, following an experience of 7/25/24 by PETER W.

• 2 / 5

  

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  Product arrived with the expiration date, past. Support for product returns or customer problem resolution is extremely slow, with terrible communication (both via email and phone).

  Review of 9/3/24, following an experience of 7/18/24 by GISELE P.

• 4 / 5

  

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  After a rough start with an initial order, I have been receiving orders on a timely basis. No issues with follow up orders

  Review of 8/27/24, following an experience of 7/11/24 by KEVIN N.

• 2 / 5

  

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  Penn didn't have the Item I ordered....so they substituted with another Item without me knowing and worst it was an Item that I already owned and it didn't work......But the story doesn't end there....there customer service stinks and I still have not received the refund....been 2 weeks.........So Good Luck ordering anything from these Cowboys..

  Review of 8/19/24, following an experience of 7/3/24 by TERRENCE R.

• 5 / 5

  

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  Great product!

  Review of 8/19/24, following an experience of 6/24/24 by DIANE N.

• 1 / 5

  

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  Ordered twice from Penn Tool. Both times order was 1-2 weeks longer than expected and customer service was terrible. Inside sales Rep was incredibly rude and I will not be ordering again.

  Review of 8/13/24, following an experience of 6/28/24 by MATTHEW B.

• 4 / 5

  

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  Quick shipping, excellent product

  Review of 8/11/24, following an experience of 6/26/24 by PIEDMONT W.

• 3 / 5

  

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  Website is well laid out, and the order was shipped and delivered promptly

  Review of 8/4/24, following an experience of 6/12/24 by DONAL E.

• 5 / 5

  

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  Great Products! Good Prices.

  Review of 8/4/24, following an experience of 6/24/24 by JEFF G.

• 5 / 5

  

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  Ease of ordering and availability

  Review of 8/2/24, following an experience of 6/18/24 by E.K. V.

• 2 / 5

  

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  Delivery took forever. Had to call the company to find out where my order was. No status via email.

  Review of 8/2/24, following an experience of 6/17/24 by STEVE D.

• 5 / 5

  

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  Easy to order and received in a timely manner

  Review of 7/19/24, following an experience of 6/17/24 by DIAHN Z.

• 5 / 5

  

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  Good products, reasonable prices and fast shipping

  Review of 7/17/24, following an experience of 6/14/24 by STEVEN R.

• 4 / 5

  

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  Very much reliable and fast delivery. Exactly as ordered.

  Review of 7/16/24, following an experience of 5/29/24 by DEVINDRA M.

• 5 / 5

  

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  Great tool at a reasonable price. Reasonable delivery time. I will order from them next time I have a tool need.

  Review of 7/16/24, following an experience of 5/31/24 by KIRK B.

• 4 / 5

  

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  A little pricey, but overall good.

  Review of 7/10/24, following an experience of 5/23/24 by ELDON E.

• 1 / 5

  

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  Did not send me the product I ordered and will not respond to my emails to resolve the issue.

  Review of 7/8/24, following an experience of 5/23/24 by QUINTON G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Could not find these in any local stores. Was so happy to finally find them online

  Review of 6/24/24, following an experience of 5/13/24 by TERESA P.

• 5 / 5

  

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  excellent

  Review of 6/24/24, following an experience of 5/13/24 by LAURA G.

• 2 / 5

  

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  I was not made aware of the fact that you have many items drop shipped. I ordered items that were indicated as being in stock. Having dealt with McMaster and MSC for years, the expectation was that in-stock items would ship day of order or following day. For a job-shop, this wait is problematic. Had I known of your policy I would have planned accordingly and not ordered items that eee time critical from you.

  Review of 6/24/24, following an experience of 5/9/24 by NICK S.

• 2 / 5

  

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  While I’m fairly certain my individual experience isn’t indicative of PennTool’s normal behavior, they need to know how my experience was. When I placed my order, I received a confirmation email, but no update for a couple weeks. Then I received a phone call telling me the person who was working on my order had quit the company. Then around a week later, I got another call telling my credit card details expired within PennTool’s system. So I gave my card information again. About a week later, I finally received my order. When I received my credit card statement, there were two charges for my order. Very shortly after that, I received another email with a due bill for the amount of my order! I replied back to the person, and she was very responsive to my reply, and did find I had already been charged twice. She apologized, had the second charge reversed, and cancelled the due bill. Again, I can’t imagine my experience is representative of PennTool’s normal customer service, but they asked, and I’m sharing what happened. Best regards, Tom

  Review of 6/22/24, following an experience of 5/8/24 by TOM M.

• 4 / 5

  

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  They Kept Me Advised Of How Long And When My Tool Would Arrive Thank You

  Review of 6/21/24, following an experience of 5/6/24 by JON W.

• 4 / 5

  

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  Everything was as expected, shipped on time, packaged well and received without damage.

  Review of 6/20/24, following an experience of 4/29/24 by TRAVIS J.

• 5 / 5

  

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  Site navigation is reasonable considering the magnitude of products available. For this order response and shipping time were super fast.

  Review of 6/15/24, following an experience of 5/3/24 by BRAD G.

• 5 / 5

  

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  I like the tools that I have purchased from you people. I bought 2 iGaging pieaces that I put on my old Logan 820 lathe and they work great. thanks Marshal

  Review of 6/15/24, following an experience of 5/1/24 by MARSHAL W.

• 1 / 5

  

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  I was sold defective levels. I emailed requesting a refund and got no response. Do not buy from Penn Tool!

  Review of 6/15/24, following an experience of 4/17/24 by JUSTIN E.

• 1 / 5

  

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  Carbide fell out

  Review of 6/2/24, following an experience of 4/17/24 by TRAVIS H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Box & collets were damaged, still waiting on communication on exchange/return.

  Review of 6/1/24, following an experience of 4/3/24 by KARI W. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  The web site navigation was good, Ordered 0.1200" chuck reamer, Recieved the ream and took it out to the garage to ream the hole in the fixture I was creating and found out it would go thru the pre drilled hole I was going to oversize to .1200. pulled out the micrometer, the ream measured .1180". I requested an exchange, after several bissness days of not getting a response I emailed about it, the response was they're working on getting me the right one. A few more days go by I emailed that it was taking too long and requesting an RMA. Couple days later I recieve the RMA. To Penn tools credit they sent what they believed was the size I ordered, the plastic reem holder and the size etched on the shank of the ream shows .1200"

  Review of 5/21/24, following an experience of 4/5/24 by NORM S.

• 5 / 5

  

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  Easy to order, great prices and fast shipping.

  Review of 5/21/24, following an experience of 4/8/24 by JERIKA R.

• 5 / 5

  

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  Great customer service. Would definitely recommend

  Review of 5/15/24, following an experience of 4/4/24 by RICHARD C.

• 1 / 5

  

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  Until I called, they didn't process the order because it was flagged as a scam or fraudulent. Had to use my own UPS account to get it shipped. I think it took a total of a month from when I originally ordered the items online, to show up to my door. I was trying to avoid getting my items via Amazon but ended up doing just that and getting them weeks before these showed up from PennToolCo. Not sure if I wasn't a big enough customer or what but I wanted to start a good relationship with them as I foreseen needing the items I needed in the future but I can't recommend using them. The lady on the phone was nice though but business is business.

  Review of 5/15/24, following an experience of 3/29/24 by MATTHEW S.

• 5 / 5

  

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  product was shipped and delivered in a timely manner. Will make regular purchases

  Review of 5/15/24, following an experience of 4/1/24 by SAPIENCE A.

• 5 / 5

  

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  Excellent customer service.

  Review of 5/15/24, following an experience of 4/5/24 by DORN H.

• 5 / 5

  

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  Great company and web site. Easy to order and check out.

  Review of 5/7/24, following an experience of 3/27/24 by ROBERT M.

• 1 / 5

  

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  Will not be purchasing from this website again.

  Review of 5/7/24, following an experience of 3/22/24 by ESTEFANI J.

• 2 / 5

  

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  I required a Mitutoyo 6" knife edge straight edge 528-103 with a 30 degree slope. The website displayed this product. I enquire with a person in customer service who advised me that it was available with my specs. I place my order and received confirmation. The item was delivered in a short period of time. However, the product I received had a 45 degree slope instead of the 30 degree slope as shown on the website. Not impressed as I would have not ordered it if I had known.

  Review of 5/6/24, following an experience of 3/20/24 by WILLIAM C.

• 2 / 5

  

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  I needed a small tool to finish a job. I ordered from Penn instead of my usual supplier because the shipping was less and seemed more reasonable for a small, light weight, $15 item. What a mistake. After about a week I called to ask why my item hadn't yet shipped. They seemed happy to inform me that they were hoping to receive my item at their facility later that day. At no point had I been inform that my item was back ordered or that there would be a delay in shipping. I canceled my order with Penn and got it from my usual supplier 2 days later. I will not order from Penn again unless I can find no other supplier.

  Review of 4/19/24, following an experience of 3/18/24 by MICHAEL L.

• 4 / 5

  

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  The order took longer than I anticipated to fill.

  Review of 4/14/24, following an experience of 3/13/24 by JACK B.

• 5 / 5

  

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  Love it. The old one finally died after 20 years of use. Had to replace it. They don't offer a model specifically for my Atlas V4S-SQ, so I had to buy the closest I could find and make a little modification to the drawbar.

  Review of 4/13/24, following an experience of 3/12/24 by AUSTIN M.

• 4 / 5

  

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  IT WAS GOOD

  Review of 4/13/24, following an experience of 3/12/24 by DOYLE F.

• 5 / 5

  

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  When I placed my order I received a call letting me know that the item was backordered and that there would be about a two week delay. They offered me a choice of something else in stock, but I wasn't in a hurry, so I decided to wait. I'm really happy that they notified me right any and offered me a choice. This was much better than sitting and waiting not knowing what was happening.

  Review of 4/7/24, following an experience of 2/29/24 by MARK G.

• 2 / 5

  

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  After about 10 days could not determine when my order would be shipped, had to call and your customer service was not helpful. Then told me that it would be shipped the next day which led me to to believe that if I had not called the order would still not have been shipped

  Review of 4/7/24, following an experience of 2/21/24 by JOHN G.

• 5 / 5

  

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  Great product!

  Review of 4/7/24, following an experience of 3/5/24 by JOHN L.

• 4 / 5

  

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  Good product, great prices. Just takes a little while to receive compared to other sites.

  Review of 4/7/24, following an experience of 2/23/24 by KEVIN K.

• 5 / 5

  

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  Only place that had the part I needed. Excellent communication. Would buy from again.

  Review of 4/7/24, following an experience of 2/27/24 by CHRIS P.

• 1 / 5

  

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  Placed an order on 2/13/24 and charged for the parts on 2/21/24 and after several phone calls to determine status the order was finally shipped on 3/8/24. Over three weeks for parts that were supposed to be in stock. We finally received an email on 3/20/24 containing a paid copy of the invoice, over a month since we ordered the parts.

  Review of 4/7/24, following an experience of 2/21/24 by DAVID N.

• 5 / 5

  

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  Big selection. Reasonably fast shipping. Good packaging.

  Review of 4/7/24, following an experience of 3/6/24 by PAUL B.

• 2 / 5

  

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  I never received my order

  Review of 4/6/24, following an experience of 2/20/24 by PARTS I.

• 5 / 5

  

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  Easy to navigate and items are well described.

  Review of 4/6/24, following an experience of 2/14/24 by REYNALDO C.

• 4 / 5

  

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  I don't know anything about the company. I received my order that's all I can say.

  Review of 4/3/24, following an experience of 2/19/24 by RUSTY H.

• 1 / 5

  

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  The product received was defective and, despite multiple attempts for return or replacement, Penn tool was non-responsive. I would not recommend using a company that does not back its products and fails to respond to customer correspondences..

  Review of 4/3/24, following an experience of 2/8/24 by WINSTON H.

• 1 / 5

  

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  the case doesn't close so they wrapped it with saran wrap and shipped it. several of the tools were covered in grease and not the greatest quality.

  Review of 4/2/24, following an experience of 2/13/24 by CAMERON B.

• 1 / 5

  

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  Horrible service, horrible product availability, failure to follow instructions, cancelled my order because it was Never confirmed available after 30 days! Kill my order, lose my address and phone number!

  Review of 4/1/24, following an experience of 2/15/24 by STEVE R.

• 2 / 5

  

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  Called customer service twice for tracking info - first time, the agent couldn't help me after 15 minutes and the second time, I was put on hold for over 10 minutes and then hung up on. My order status was never updated and I did not receive any tracking info.

  Review of 3/26/24, following an experience of 2/9/24 by BREANA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent

  Review of 3/26/24, following an experience of 2/14/24 by STEVE H.

• 3 / 5

  

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  Good web site. Shipping was ridiculous. It took a week before my item was shipped, when the web site said that it was in stock.

  Review of 3/26/24, following an experience of 2/14/24 by DAVID W.

• 5 / 5

  

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  Penn Tool Co. always has the tools I need at a competitive price with a quick delivery. Unlike a lot of other vendors Penn Tool also packages the shipment very carefully so the parts arrive without any shipping damage.

  Review of 3/19/24, following an experience of 2/7/24 by SHAUN W.

• 5 / 5

  

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  Great service. Quick shipping. Wide selection.

  Review of 3/19/24, following an experience of 2/5/24 by GABRIEL W.

• 1 / 5

  

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  Website did not show item was out of stock. Emailed 4 times over the course of a week trying to ask when the item would ship and could not get anyone to message me back. DIdn't hear back until I contacted PEC and they contacted Penntool. Then and only then I was told the item was out of stock and wouldn't be in for at least 2 months. That was too long so I ordered from woodpecker instead and had PennTool cancel my order. PEC offered to send me a 12 inch combination square since I had such a bad experience but never got the tracking information they promised I would get within 2 to 3 days. After emailing them once a week for the next 4 weeks they never replied back. Not happy with Penn Tool CO because the website should state if an item is out of stock so the consumer can can make an informed buying decision and the customer service was horrid in response time though nice once they finally contacted me.

  Review of 3/19/24, following an experience of 2/2/24 by JORDANE S. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I’ve never received my order and i emailed customer service regarding this issue with no response !

  Review of 3/16/24, following an experience of 1/30/24 by CARRIE M.

• 2 / 5

  

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  The items were defective. I had to call customer service more than once to get a return. Still waiting for a refund.

  Review of 3/15/24, following an experience of 1/29/24 by DENNIS W.

• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 3/15/24, following an experience of 1/29/24 by ROBERT B.

• 5 / 5

  

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  Sent the product from the warehouse right away

  Review of 3/5/24, following an experience of 1/22/24 by SCOTT G.

• 5 / 5

  

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  Great company! This company is now my go-to for water box coupling needs.

  Review of 3/5/24, following an experience of 1/24/24 by RICHARD P.

• 4 / 5

  

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  They had what i needed/wanted. Great prices. My delivery came in a normal amount of time, however I never got a tracking number for it. In the big picture I really do not need a tracking number, however I am accustomed to having one when I use online ordering for anything. When things were delivered, they we exactly as advertised. Overall good job by the Penn Tool team.

  Review of 3/5/24, following an experience of 1/25/24 by BEN L.

• 2 / 5

  

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  I did not receive my refund

  Review of 3/5/24, following an experience of 1/8/24 by CAROL S.

• 1 / 5

  

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  I didn’t order anything from penn tool co and I’m not going to pay any invoice you send me. If you send me return postage and a $0.00 invoice we can be friends.

  Review of 2/28/24, following an experience of 1/10/24 by CLARENCE H.

• 4 / 5

  

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  Would have been "Excellent" except for listing tools that are not available. Customer service is "On Top Of It" though.

  Review of 2/28/24, following an experience of 1/16/24 by BRIAN S.

• 5 / 5

  

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  Great !

  Review of 2/28/24, following an experience of 1/8/24 by ROXANNE Z.

• 5 / 5

  

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  Very good. Excellent service and delivery. I would definitely recommend.

  Review of 2/26/24, following an experience of 1/12/24 by DANIELLE D.

• 1 / 5

  

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  My item arrived damaged. It does not appear to be from shipping as the box was not damaged. The lens casing is broken, with peeling flaking plastic which falls onto the lens making it unusable. I wrote a return as instructed by the website on 1.25.24 and 11 business days later I still have not received a response or acknowledgement of any kind. What use is the information on the website if it does not get a response.

  Review of 2/26/24, following an experience of 1/11/24 by CATHERINE B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  SITE S SIMPLE TO USE AND CHECKOUT IS GREAT ALSO

  Review of 2/14/24, following an experience of 1/9/24 by RAMSEY W.

• 2 / 5

  

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  When I initially ordered the Gerstner tool cabinet on wheels. There was total silence (weeks) without getting any emails, before I contacted Penntool. After doing so they just talked like it was ready to be shipped. Another week at least went by. I contacted Penntool and they told me that it hadn't[t been shipped because I hadn't given my ok on an extra fee of $75 for a lift to help the the item off the truck once it arrived. I was never told about this extra fee when I ordered, nor after. Not until I enquired two times about the delay. I canceled my order, and then they said I would be charge an extra fee for cancelling the item unless I let them refund me in a way that I am unfamiliar with. It took at least two more weeks for my money to be refunded to my credit card. I will not be doing business with Penntool anytime in the future.

  Review of 2/14/24, following an experience of 1/5/24 by TIM C.

• 5 / 5

  

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  Easy to use site; received order in reasonable time period. Penn Tool Co rep promptly responded to my inquiry. Yes - I would use them again.

  Review of 2/14/24, following an experience of 12/27/23 by ANN M.

• 2 / 5

  

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  I am disappointed with 2 points on this purchase. At first, you offered a discount code, which was not applied. When I inquired, you did not respond. Then I had paid extra to get the "free" organizer, which was not shipped. I am not sure about the quality of the collets sent, as the one I used thus far had a few thou runout using a gauge pin. But that might be a problem with my Grizzly mill. I am not likely to order again from you.

  Review of 2/14/24, following an experience of 12/28/23 by JAMES R.

• 5 / 5

  

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  Absolutely amazing product that I put to use as soon as I received it. Customer service was excellent as well.

  Review of 2/6/24, following an experience of 12/22/23 by SHOP C.

• 2 / 5

  

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  I placed an order for one item in mid December and got an order acknowledgement. That was the last I heard from them. They charged my credit card so I figured I’d see the item soon even though there was no shipping notice. About 3 weeks later, I emailed about the status of my order and was told it was out of stock and wasn’t expected until late March and I could either cancel the order or not, but if I didn’t cancel, I would be charged a restocking fee if I cancel later. I opted to cancel and have unsubscribed their business. Total failure of communication and customer relations.

  Review of 2/6/24, following an experience of 12/22/23 by GRANT W.

• 5 / 5

  

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  Fast delivery and great service.

  Review of 2/6/24, following an experience of 12/28/23 by JASON A.

• 3 / 5

  

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  The item was not in stock at the time of the order. There is nothing on the website or in the item description stating that the item was not in stock. After a week, I received an email stating that was not in stock and had an 18 - 20 week extended lead time. I was given the option to cancel the order or to wait it out. I opted to wait. It is now eight weeks later, and I had all but forgotten about the order until asked to do this review. If a company lists an item for sale and asks for immediate payment, I believe the customer has the right to immediate in stock availability and timely shipment without waiting for fulfillment. I was given the option to cancel after a week, so I accepted this situation, but there is much room for improvement.

  Review of 2/6/24, following an experience of 12/27/23 by STEPHEN D.

• 3 / 5

  

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  Got sent an invoice after it was paid online. Office acted like they had no idea why.

  Review of 2/6/24, following an experience of 12/28/23 by JOE B.

• 5 / 5

  

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  When it comes to the product I am very very satisfied as much as customer service I can’t say with a good product who needs customer service

  Review of 2/6/24, following an experience of 12/28/23 by TIM R.

• 1 / 5

  

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  Placed order 11/21/23, received no updates. Reached out and received response stating items were on back order. I stated that I was fine with waiting, was offered to have available items in the order shipped out and I agreed. I have yet to receive anything nor any further updates.

  Review of 1/31/24, following an experience of 12/5/23 by CARRIE G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The customer service is first rate. After I was notified of the long lead time on my order, they helped me find another model which would be delivered 5 weeks sooner.is Also it is a better model for my large drill press, than the one I originally ordered.

  Review of 1/22/24, following an experience of 12/12/23 by ART A.

• 5 / 5

  

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  Website easy to use, able to find and purchase product with no problem

  Review of 1/22/24, following an experience of 12/8/23 by VICTOR G.

• 5 / 5

  

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  My order was processed and shipped quickly this time. Much better experience than my previous order

  Review of 1/22/24, following an experience of 12/15/23 by KEVIN N.

• 3 / 5

  

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  The Gerstner tool box that I ordered was NOT indicated to be out of stock/not in inventory when I ordered it on-line. Took a month to get it, just barely made it in time for a Christmas gift.

  Review of 1/22/24, following an experience of 12/1/23 by VICTOR O.

• 5 / 5

  

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  Well done

  Review of 1/22/24, following an experience of 12/13/23 by LEE P.

• 5 / 5

  

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  After a slight mixup with delivery, it was remedied quickly, and the product arrived on time.

  Review of 1/22/24, following an experience of 12/12/23 by BARBARA B.

• 2 / 5

  

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  They delivered the product in the most expensive way they could without telling us that it would be that expensive. As someone inexperienced in using up's across boarder it was a shock that it nearly doubled the cost of the product. Will not shop here again, it seems dishonest.

  Review of 1/22/24, following an experience of 12/2/23 by BOB P.

• 5 / 5

  

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  Excellent ! Thank you !

  Review of 1/6/24, following an experience of 12/4/23 by JOSEPH P. C.

• 5 / 5

  

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  The ordering process was easy. The 36-piece gage blocks arrived as promised. Thank you, PENN Tool Co.

  Review of 1/5/24, following an experience of 12/4/23 by CHERYL Y.

• 5 / 5

  

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  . Excellent service. Now if only my delivery provider didn't use an ox cart.

  Review of 1/2/24, following an experience of 11/22/23 by WILLIAM M.

• 5 / 5

  

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  Ups mixed up my order with someone on other side of US after boxes were damaged. Penn Tool went above and beyond to correct the situation. Great customer service and quality tools!

  Review of 1/2/24, following an experience of 11/30/23 by WALTER F.

• 2 / 5

  

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  I purchased the Astro Pneumatic Adjustable Non-Marring Precision Panel Clip Pliers - AO9581 on 11/4 and finally received the order on 11/21. The pliers I received did not match the description of the product pictured on their website. I emailed returns on 11/21 and never received a response. I called their number on 11/30 and was told that I should re-send the email to returns, but this time preface the subject with "URGENT". Again, as of 12/17, no response. I have since contacted my credit card company and put a stop to the payment. Still no response... I did however receive a copy of my invoice on 12/4...

  Review of 1/2/24, following an experience of 11/16/23 by LILA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast shipping. Would recommend as a supplier

  Review of 1/2/24, following an experience of 11/21/23 by RICHARD C.

• 5 / 5

  

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  needed a replacement in a hurry

  Review of 1/2/24, following an experience of 11/18/23 by ROBERT G.

Reviews displayed in chronological order