Customer reviews for penntoolco.com

Customer reviews

• 3 / 5

  

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  Very slow response to order....

  Review of 12/23/23, following an experience of 11/8/23 by MILES M.

• 1 / 5

  

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  The item purchased from your company was delivered with missing parts. Based on the images on your website and my images all deliverables were not received. The items contain rusting and also seem to have been used.

  Review of 12/23/23, following an experience of 11/7/23 by DAVE S.

• 5 / 5

  

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  I was very happy with my purchase from Penn Tool. They have a good selection of products. I was especially happy with the fact that I didn't have to buy in bulk to get what I wanted. If you're purchasing to supply several people that may not be a problem. But, if like me you're making a personal purchase, you probably don't need 5 or even 25 of any one thing.

  Review of 12/21/23, following an experience of 10/31/23 by REANNA P. *

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• 5 / 5

  

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  Site Navigation: it was very easy to navigate your website. I searched for the product I was looking for and there it was. Delivery: delivery came a week later than I expected, however I was home when it was delivered, and the package was not damaged. Happy days, it’s here! Customer service: I couldn’t ask for anything better. Talking to your representative was a pleasure. She was very pleasant and gave me good insight into the status of my order. Thank you very much! Don’t change the way you do business and I’ll be back.

  Review of 12/21/23, following an experience of 11/6/23 by MYRON C.

• 1 / 5

  

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  order 484813 The part off blades were purchased based on incorrect description on the website. I called three times and complained about this. Finally Brandon B. phoned me and said my refund of $41.25 would be made in a few days. Well, it's been longer than that. He also said that he didn't want the two part off blades returned, just keep them he said. I think it's time to contact the Better Business Bureau on this. The amount of $41.25 was never credited back to my credit card. Brandon

  Review of 12/21/23, following an experience of 10/30/23 by ANIYA K. *

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• 1 / 5

  

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  didn't receive the workbook

  Review of 12/19/23, following an experience of 10/26/23 by KATHERINE K. *

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• 1 / 5

  

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  A month after they took my money, they still haven't sent me my item.

  Review of 12/10/23, following an experience of 10/25/23 by NOBLE E. *

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• 3 / 5

  

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  Product is great. Lead-time was way longer than promised.

  Review of 12/10/23, following an experience of 10/14/23 by ALLIE S. *

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• 5 / 5

  

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  Good value for an essential machinist's tool. Affordable for small shop and makes life easier. Mike

  Review of 11/22/23, following an experience of 10/21/23 by FRIEDRICH H. *

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• 5 / 5

  

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  They were very quick to let me know if there was anything wrong or if there was going to be a delay on .my order. They give me option to either wait or cancel my order

  Review of 11/21/23, following an experience of 10/13/23 by ADITYA P. *

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• 4 / 5

  

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  fine. I purchased a product. PENN delivered

  Review of 11/21/23, following an experience of 10/9/23 by LESLEY D. *

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• 2 / 5

  

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  YOUR LEAD TIEMS KEEP GETTING PUSHED BACK AND I AM ON DEALINE . THIS IS NOT GOD FOR ME!

  Review of 11/21/23, following an experience of 10/4/23 by ALEXANDREA H. *

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• 5 / 5

  

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  Found a hard to find ruler here for a good price and it shipped quick.

  Review of 11/21/23, following an experience of 10/5/23 by ROSSIE M. *

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• 5 / 5

  

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  convienent

  Review of 11/21/23, following an experience of 10/12/23 by JORDANE L. *

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• 5 / 5

  

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  Initially there were some issues with the order but Penn Tool stood up and solved my problems. Great company that will get more of my business. They should get yours too.

  Review of 11/19/23, following an experience of 10/4/23 by ELOUISE B. *

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• 1 / 5

  

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  Horrible service. Took 3 months to get order in 3 seperate deliveries when everything was listed "in stock". Overpriced and not worth the wait.

  Review of 11/19/23, following an experience of 10/4/23 by CARLO R. *

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• 5 / 5

  

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  Great price and great service.

  Review of 11/12/23, following an experience of 10/3/23 by SOFIA O. *

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• 3 / 5

  

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  Customer service is not what I would expect. The time it takes to respond to my issue seems to lack sense of urgency. I have had to initiate the conversation to get a response. The beginning of the return was fast and happy with what was offered. Then I was the one who emailed/called to get a result or find out the status of my order. I was told I would receive a confirmation but never did…had to call to get an acknowledgment. Still am waiting on an invoice since my company card was charged. I would like to do business again if need be, but if this is what I am to expect then probably not.

  Review of 11/12/23, following an experience of 9/29/23 by DOMENIC G. *

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• 4 / 5

  

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  It took a little longer than I expected but was received in good order.

  Review of 11/12/23, following an experience of 10/3/23 by GRIFFIN K. *

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• 4 / 5

  

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  It took a little longer to ship than I expected, but otherwise I'm pleased.

  Review of 11/12/23, following an experience of 10/3/23 by HAILEY S. *

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• 1 / 5

  

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  Return policy states “Satisfaction Garuanteed: if for any reason you are not satisfied with the product return it”. Asked to return item they recommended which was of extremely poor quality and they asked me for documentation to return it. I was told “this thing is a POS” isn’t good enough. According to YOUR policy it is. After several email chains and phone calls they finally gave in and accepted return. What a nightmare for a $200 item from China

  Review of 11/12/23, following an experience of 9/27/23 by RESSIE S. *

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• 5 / 5

  

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  prompt delivery

  Review of 10/30/23, following an experience of 9/19/23 by PATRICIA L. *

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• 3 / 5

  

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  Finding the product was good, tracking it was painful, the order never showed in my account

  Review of 10/30/23, following an experience of 9/22/23 by STEFAN S. *

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• 1 / 5

  

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  I will never deal with your outfit again, stop sending emails.........I had to check that I accept your general terms, I DO NOT WHATSOEVER, I only did to get this information across, good reddens!!!!!!!!!!!!!!!!!!!!!!!!!!

  Review of 10/30/23, following an experience of 9/14/23 by JARED N. *

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• 4 / 5

  

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  The product arrived and worked perfectly fine. The company could improve on shipping details. After a week I did not receive any new notification of my order I had to send an email and they replied in a timely manner. They provided me with the tracking number but the fact that I had to go and ask for it while most other companies it's automatically set up it already send it to you I felt could be improved upon.

  Review of 10/30/23, following an experience of 9/21/23 by DOMINGO K. *

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• 1 / 5

  

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  this items was missing from the order. every contact with Penn Tool has been unresponsive. Flexbar Micro Injector Nozzles for Quick Dispense Cartridge System (15 Pack) - 16314 What a shame. I've many times from Penn Tool but one time an issue arises it can't be overcome

  Review of 10/28/23, following an experience of 9/12/23 by LYDIA C. *

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• 3 / 5

  

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  This order came resonally fast conpared to last 2 orders that took months.

  Review of 10/28/23, following an experience of 9/12/23 by MARTA K. *

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• 3 / 5

  

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  Good and professional as far as the transaction goes. I wish the product had been described better.

  Review of 10/28/23, following an experience of 9/13/23 by BRANDY B. *

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• 1 / 5

  

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  Took weeks to receive item, after calling i was told one item had been discontinued and they were sending a substitute, however i did not want the substitute and if i hadn’t called i never would have been notified. I wanted to cancel entire order but was convinced to just cancel one item.

  Review of 10/26/23, following an experience of 8/29/23 by TIFFANY K. *

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• 4 / 5

  

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  Best price of any retailer, but shipping was a bit slow. I would definitely by from Penn Tool again, as they have the best value.

  Review of 10/26/23, following an experience of 9/12/23 by MAEGAN B. *

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• 1 / 5

  

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  I was billed but never received my order. Cant get anyone to help me about it. Horrible company with very poor customer service.

  Review of 10/21/23, following an experience of 9/5/23 by THEO H. *

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• 2 / 5

  

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  The shipping time was really bad. My order sat there for 2 weeks before it was shipped and when I called and spoke to someone they said it was in stock so why did it take so long to ship? If I didn't call my order would probably still not have been shipped, Never got a shipping notice either and I confirmed my email address. They took my money as soon as I placed my order though. This was my first order so I was trying them out

  Review of 10/21/23, following an experience of 9/5/23 by PERRY B. *

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• 5 / 5

  

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  Trustworthy supplier. On-time shipping for products that are in stock. Easy to navigate website.

  Review of 10/21/23, following an experience of 9/5/23 by MARTIN S. *

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• 2 / 5

  

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  Order took approx 4 weeks to arrive, but you charged my card immediatly. Never was given a ship date. Had to call mulitple times to check on order status.

  Review of 10/17/23, following an experience of 9/1/23 by ELYSE F. *

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• 2 / 5

  

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  I ordered the product early August 2023 but did not receive it until late September 2023.

  Review of 10/17/23, following an experience of 8/17/23 by MARCUS M. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 10/17/23, following an experience of 8/30/23 by CLETUS O. *

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• 1 / 5

  

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  We placed our PO on Jul 20th, 23 with a lead-time for delivery in October. On Sept 25th, 2023, that is 8 weeks after placing PO and 2-3 week before the scheduled delivery, we receive an update that our order has been cancelled by Penn Co, without further explanation. Very, very bad

  Review of 10/16/23, following an experience of 8/15/23 by KRAIG S. *

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• 5 / 5

  

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  No problems placin or receiving the order. the visor style magnifier is excellent I use it for fine needlework, sometimes 28/ inch.

  Review of 10/16/23, following an experience of 9/1/23 by CARMELLA T. *

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• 1 / 5

  

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  shipping was terrible. 2 weeks to get an in stock ring gauge. I didn't even need it anymore by the time it showed up

  Review of 10/7/23, following an experience of 8/21/23 by ERNEST C. *

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• 5 / 5

  

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  Very professional service.

  Review of 10/7/23, following an experience of 8/29/23 by MARYSE C. *

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• 5 / 5

  

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  Easy product search with product details

  Review of 10/7/23, following an experience of 8/24/23 by MONTY T. *

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• 4 / 5

  

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  Finding the product that I wanted was difficult but Penn Tool Co. actually had it. I did find another one on another site for about $10 less but I didn’t see it until after I had already bought it from Penn. Purchasing on the site went very well but I waited for a week without receiving the item. The website indicated that the order had been “received” but no further updates. So I contacted them about and threatened to cancel the order. I then magically received the tool the next day. I am happy with the item that I bought so all is well that ends well. I just couldn’t give this the highest rating since I had to contact them. They really should update their website to reflect the current status of purchases and avoid this type of problem. Other than that, Penn Tool Co. is a great company with a nice selection of products.

  Review of 10/7/23, following an experience of 8/22/23 by CICERO J. *

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• 5 / 5

  

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  Very nice Company

  Review of 9/26/23, following an experience of 8/16/23 by REAGAN R. *

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• 1 / 5

  

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  Website showed that item ordered was in stock, but was misleading because it took 30 days to receive order and only after I contacted to cancel order did item finally arrive. Item ordered was not as described. Was led to believe I was ordering a set of arbors and only a single arbor was received.

  Review of 9/26/23, following an experience of 8/10/23 by ADRIENNE W. *

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• 5 / 5

  

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  Easy to find the product I needed. The items were in stock. The prices were fair and the shipping was fast. Excellent experience!

  Review of 9/26/23, following an experience of 8/21/23 by NORMA D. *

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• 1 / 5

  

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  Service was terrible. My product was out of stock, but I never learned this until I called 8 days after ordering. I simple text would have sufficed. The support person for the product in another warehouse, but it didn't arrive until 8 more days.

  Review of 9/24/23, following an experience of 8/9/23 by EMIE B. *

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• 2 / 5

  

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  Where do I start. I hate leaving reviews i was contacted by Penn Tool through Verified Reviews and was asked for my feedback so here we go. When I called the older man who answered well, he doesn't need to be answering phones. He has ZERO phone etiquette and he said he was in sales and seemed very annoyed by me calling. I thought geez I am sorry I am an inconvenience to you. I didn't say anything I got the ordered placed and off we went. 2 weeks later still no tracking called back same rude older man said it would ship from there other facility and I just " needed to be patient." OK so 2 more weeks go by NOTHING I call back again a younger boy answers VERY NICE and EXTREMLY HELPFUL tells me he is sorry he is not sure what happened but either way he will fix it and the item out to me and that I would have already had it and to call back if I don't have it in my hands with 3-5 business days I thanked him and hung up. GUESS WHAT guys........... items came in 3 days, but I got 2 items the same item that I ordered they sent it twice and tried to charge me twice and I called, and they reversed the second charge. Sad part is that I really wanted to like the company that have a lot of stuff that we would have bought we are a company that does millions of dollars in manufacturing, but I wouldn't dealing with this on any level. It's too bad they could be really good.

  Review of 9/20/23, following an experience of 8/4/23 by ANGELO K. *

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• 5 / 5

  

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  I love my clip on magnifiers. Perfect for when I'm doing my needlework. Customer service was top notch and personable with friendly people.

  Review of 9/20/23, following an experience of 8/8/23 by GREGORY M. *

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• 4 / 5

  

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  In view of the fact that some items may not be stocked at any given time, it's acceptable when the complete order may be delayed if the shipper desires to ship the entire order instead of merely the partial.

  Review of 9/20/23, following an experience of 8/8/23 by MARA D. *

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• 5 / 5

  

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  Got the product in a reasonable amount of time. They even made sure to verify who i was prior to shipping. I like this level of security.

  Review of 9/18/23, following an experience of 8/4/23 by JACKIE J. *

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• 2 / 5

  

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  I finally received everything I ordered after two months, 5 different packages And nothing was out of stock or back ordered when I ordered everything. No one I’m ever contacted me to give me a reason for the very delayed shipping. I did get every thing just took forever.

  Review of 9/18/23, following an experience of 8/3/23 by HILMA R. *

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• 2 / 5

  

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  Customer service was nonexistent. Sent several emails regarding order status, never received a response. Order arrived several weeks after i ordered.

  Review of 9/15/23, following an experience of 7/31/23 by EZEKIEL K. *

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• 2 / 5

  

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  Made mistake re the spec, emailed for an exchange / return, no response. Rather do Amazon.

  Review of 9/8/23, following an experience of 7/24/23 by SHAWN T. *

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• 5 / 5

  

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  Great business. Good communication.

  Review of 9/8/23, following an experience of 7/28/23 by LUCIUS F. *

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• 5 / 5

  

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  Brandon has been extremely helpful and provided terrific assistance.

  Review of 9/8/23, following an experience of 7/26/23 by DANNY K. *

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• 1 / 5

  

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  FIRST ORDER EVER AND IT WILL BE MY LAST! It took almost a month for the order to be completed, it came from two different sources and zero notice or updates of any kind, called their "customer service" number and immediately got dumped into somebody's voicemail, I hang up and dialed again and instantly was dumped into the same voicemail without saying a word. I sent an email through their website and some hours later someone called me, I told the guy to cancel the order, he say that it had already shipped, strangely enough that same day I got an UPS notification that I a package that was scheduled to be delivered next day. Getting the invoice to match what they charge to my credit card was a nightmare, their supposed accountant just tried to "adjust " the shipping charges to match the receipt by adding extra $.38 to the shipping part. Even 10 days after the ordeal ended I was still getting "invoices" of random items of the order. NEVER AGAIN WILL I DO BUSINESS WITH PENN TOOL! If they have worked well for you than you are one of the luckiest persons out there. for me the none existent customer service and the shadowy accounting and overall business practices are a red flag, You can get the same quality of tools elsewhere and save your self the aggravation.

  Review of 9/5/23, following an experience of 7/19/23 by FRANCES R. *

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• 5 / 5

  

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  While upgrading my drill press I went looking for a precision drill chuck and found Penn Tool Co. had the exact part I was looking for.

  Review of 9/2/23, following an experience of 7/18/23 by VERLA H. *

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• 1 / 5

  

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  Took forever to get it to ship and 20 phone calls. Waste of time

  Review of 9/2/23, following an experience of 7/12/23 by UBALDO D. *

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• 1 / 5

  

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  There's no way that this is 6 feet long

  Review of 8/16/23, following an experience of 6/30/23 by TORREY K. *

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• 5 / 5

  

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  Tools came in a timely manner.

  Review of 8/16/23, following an experience of 7/6/23 by MARCELLE W. *

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• 3 / 5

  

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  Efficient and smooth when placing orders. But the delivery time is long, no one follow up, no communication channel. Later, the staff contacted, but the reply was very slow, and did not provide enough information. As a result, it took a long time to get the goods. May we suggest that when placing an order on the website, besides the shipping method of UPS, we can request to use our forwarder to pick up the goods at your company.

  Review of 8/16/23, following an experience of 7/11/23 by DARRION F. *

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• 4 / 5

  

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  Company is good, has good communication. Would buy from again.

  Review of 8/16/23, following an experience of 7/13/23 by BERYL S. *

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• 4 / 5

  

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  I was notified the order would be delayed and was given the opportunity to cancel if I wanted to. The order was processed as predicted.

  Review of 8/16/23, following an experience of 7/14/23 by ETHAN B. *

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• 1 / 5

  

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  Ignored a question I sent about shipping, then went on to ignore my email describing the way one of the drawers was faulty (I contacted Gerstner first, and they pointed me to Penn Tools).

  Review of 8/16/23, following an experience of 6/28/23 by SHANNON D. *

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• 4 / 5

  

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  Hopeing I get my tools in October like they said I would or earlier. So far it seems like it is a very reputable and ohnost professional company to do business with

  Review of 8/16/23, following an experience of 7/12/23 by KARLI J. *

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• 3 / 5

  

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  Product is good, shipment took longer than it should have. I had to call twice to check on the status, each time I was given a date later than the original and later than the previous time I called. It finally showed up several days after the third arrival date.

  Review of 8/8/23, following an experience of 6/27/23 by KARIANNE D. *

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• 3 / 5

  

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  We received the tool, but two months later.

  Review of 8/8/23, following an experience of 6/15/23 by KANE M. *

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• 4 / 5

  

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  No order tracking but other than that I’m happy with it

  Review of 8/8/23, following an experience of 6/30/23 by SAVION P. *

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• 2 / 5

  

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  The website navigation is great, however I should receive an email receipt and when expected to ship. The process is very manual, and I didn't get an invoice until the items shipped which is like 3 weeks after my purchase.

  Review of 8/8/23, following an experience of 6/6/23 by AMOS R. *

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• 5 / 5

  

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  Price and shipping costs were the best I found. The vice is sturdy and machined well

  Review of 7/25/23, following an experience of 6/16/23 by RAYMUNDO H. *

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• 5 / 5

  

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  Good price on the parts! Was reasonable on time to get here. Probably buy again.

  Review of 7/25/23, following an experience of 6/20/23 by DANIELA M. *

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• 5 / 5

  

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  Placed my order online. I received just what I ordered smoothly.

  Review of 7/25/23, following an experience of 6/23/23 by ZETTA C. *

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• 4 / 5

  

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  Our order finally arrived in great shape, as described, and work very well. However, we received no tracking information so their arrival a few weeks later was a surprise. Better communication after placing my order would have been preferred. Otherwise, happy with my product.

  Review of 7/25/23, following an experience of 6/9/23 by KRYSTINA M. *

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• 2 / 5

  

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  Promised deliver dates they could not do because they didn’t have the product on their self, and what they did have they didn’t send, had to wait for them to get everything together, had several conversations with C.S., my feeling is it lip service, will not be buying there again. Ordered aerosol and pump spray of Trick Shot Oil, had a project to try it on, after the delays I used my old stand by “WD40”

  Review of 7/25/23, following an experience of 6/12/23 by MARQUISE W. *

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• 1 / 5

  

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  My order was received but was not shipped until a phone call was made to verify a shipping number 10 days later, shipped the following day to be recalled from UPS and sent back to pen tool. My order finally arrived 30 days after original order date.

  Review of 7/25/23, following an experience of 6/9/23 by REED H. *

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• 5 / 5

  

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  I highly recommend Penn Tool Co. -Excellant service, quick delivery & helpful customer service.

  Review of 7/25/23, following an experience of 6/12/23 by KRISTOFFER G. *

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• 5 / 5

  

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  Price was great, delivery was excellent!

  Review of 7/15/23, following an experience of 6/7/23 by ELOUISE N. *

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• 4 / 5

  

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  No issues, easily ordered my item. No need to contact a representative.

  Review of 7/15/23, following an experience of 6/5/23 by MARJOLAINE D. *

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• 2 / 5

  

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  shipping took forever

  Review of 7/15/23, following an experience of 5/30/23 by ALEXANDRIA W. *

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• 1 / 5

  

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  The caliper that we received was defective. I have reached out multiple times for return information and my e-mails and phone call have been ignored.

  Review of 7/11/23, following an experience of 5/25/23 by MABLE H. *

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• 5 / 5

  

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  Got what I ordered, everything was easy and correct. Shipping wasn't super fast but arrived in a timely fashion. I am satisfied with the whole transaction.

  Review of 7/11/23, following an experience of 5/30/23 by MILLIE R. *

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• 3 / 5

  

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  I was a little disappointed that the tool I ordered was not in stock and it did not say anthing about a 2 month lead time. 2 weeks after I ordered, I called and the guy said it was shipping and when I called back 2 weeks later I was told it has a 1-2 month lead time. I may nothave bought it from Penn Tool if I had known there was a long lead time.

  Review of 7/11/23, following an experience of 5/12/23 by CHASITY H. *

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• 1 / 5

  

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  Wrong item drop-shipped from some other provider. After 3+ weeks, still waiting for resolution. I have not yet received the item I ordered, or instructions to return the incorrect item.

  Review of 7/11/23, following an experience of 5/26/23 by ANDY H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Got the run around for a couple of weeks on getting my order. Will not order from them again.

  Review of 7/10/23, following an experience of 5/25/23 by EVERT M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It took a while to get my order straightened out but the company did an excellent job and got the product to me. They have my recommendation.

  Review of 7/3/23, following an experience of 5/22/23 by ASHA M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Horrible experience. Placed order 4/25. Credit card was charged 5/4. Called 5/17 to check on status of order, still no product, was then informed it would ship the next day,(quote “this is guaranteed “ Still no product. 6/9 called again was told product is in stock it will ship that day. Still no product. Called 6/20 was told there was a delay from vendor it would now ship. By this point I’ve had it asked for order to be cancelled and refund my card. The lady said she could do that. Great 2 days later and my card has not been refunded. I’m sure it’s going to require another call and I still probably won’t get my money back.i don’t understand why my card was charged in the first place when they didn’t have my item in stock. The worst excuse for a company I have ever dealt with. Before you think I’m being unreasonable i would like you to know I’m 50 years old and this is the first negative review I have ever left in my life.

  Review of 7/3/23, following an experience of 5/4/23 by NORENE R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I ordered a a large print copy of “Machinery’s Handbook”. At $145.00. What I received was a $24.00 paperback “Machinery’s Handbook Guide”. I need the book I ordered. I called and spoke with Andy (he also took my order) and I thought he was going to take care of this problem. But, I haven’t heard from anyone. 😡

  Review of 7/3/23, following an experience of 5/17/23 by LINDSAY H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I ordered a 1/2 inch square 5c collet. I took 3 weeks to show up, I called multiple times and was told multiple times that it is shipping out “tomorrow”. When I finally received it the square is way undersized and is a hassle to put any material in the collet. Anytime I want to remove material from it if the collet is still in my lathe I have to remove the collet from the collet closer

  Review of 6/26/23, following an experience of 5/11/23 by ESTELL B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Penn Tool co. has an easy to navigate Website, Item received was top notch.

  Review of 6/26/23, following an experience of 5/16/23 by MABEL S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  When things go smoothly and the item arrives in a timely manor, then I am happy. That's what happened with PENN TOOL.

  Review of 6/26/23, following an experience of 5/16/23 by ELLIE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Penn Tool Co's pricing was reasonable, the ordering was easy and there were no issues with delivery. The product came from Spain so the process took a while but all was good in the end.

  Review of 6/26/23, following an experience of 5/17/23 by JESS H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quality customer service. Will use again

  Review of 6/13/23, following an experience of 4/24/23 by ZULA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The customer service team is wonderful to work with - very responsive and helpful.

  Review of 6/13/23, following an experience of 5/5/23 by NELSON L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Penn Tool has Very Good service and products. I would recommend.

  Review of 6/13/23, following an experience of 5/3/23 by ZELMA S. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Terrible communication with this order. Still do not know when (or If ) it will ship. Having to constantly reach out to find out what is going on. Long ago we went to another supplier for this project. Shipped it weeks ago. while still waiting for this one

  Review of 6/13/23, following an experience of 4/27/23 by VIVIAN H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Delivery of product was delayed and took longer than anticpated.

  Review of 6/13/23, following an experience of 5/5/23 by LUCY S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good service, good price, web sight easy to use

  Review of 6/9/23, following an experience of 4/26/23 by BIRDIE L. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I ordered this Tap Removal Drill in the middle of April, I received an empty envelope (No Removal Drill). I contacted Penn Tool on May 1st. As of May 26, no tool, no refund. I contacted Travers Tool and received the tool to complete the job.

  Review of 6/9/23, following an experience of 4/24/23 by CALEIGH B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast friendly service.

  Review of 6/7/23, following an experience of 4/24/23 by WESTLEY M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  We purchased a Baileigh DM10 deburring machine for our manufacturing processes. It took months to get here but we were patient since this was during the peak of COVID. Now we can't get the replacement wire wheels for the machine. Our company is being forced to looking at purchasing new equipment in order to stay in business. Timing could be worse.

  Review of 6/7/23, following an experience of 4/19/23 by CAROLANNE C. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order