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Review Summary
Kaiser Willys is praised for its excellent products, ease of ordering, and knowledgeable staff, making it a reliable source for parts.
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A. A.
Mar 26, 2024
Verified reviewKaiser Willys always has the parts I need, when I need them. The website is easy to use and if needed you can get someone to assist you with ordering by answering any questions you may have.
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A. A.
Mar 26, 2024
Verified reviewAlways very helpful with any questions about jeep or parts, a real pleasure to do business with .
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A. A.
Mar 26, 2024
Verified reviewLove KW, they help me keep the old jeep running. They are also really patient with my constant questions about correct fit. Very knowledgeable. Love the catalog, you don't see many of those now days.
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A. A.
Mar 26, 2024
Verified reviewGreat customer service!
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A. A.
Mar 26, 2024
Verified reviewSpeedy service and high quality components. K-W is essential to the vintage Jeep community!
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A. A.
Mar 26, 2024
Verified reviewEasy to order and my delivery was fast. I have restored my 1945 jeep with all Kaiser parts and have not had an issue with anything. My wife and I decided to take a day trip to the Kaiser facility in Aiken and hand deliver my carburetor for rebuild. I met some of the guys and had a great visit. Got my carburetor back when they said I would and it worked great. Thanks
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A. A.
Mar 26, 2024
Verified reviewGreat service
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A. A.
Mar 13, 2024
Verified reviewI received a reply quickly and the parts fit perfectly. Great place to deal with.
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A. A.
Mar 13, 2024
Verified reviewContact was super!!
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A. A.
Mar 13, 2024
Verified reviewI received all the parts
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A. A.
Mar 13, 2024
Verified reviewQuick delivery and my last two orders have had a couple hard candy thrown in there with the part. Two thumbs up.
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A. A.
Mar 13, 2024
Verified reviewEasy to find desired parts and easy to order. I like that I can order anytime and don’t have to be worry about the business hours
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A. A.
Mar 13, 2024
Verified reviewgood service
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A. A.
Mar 13, 2024
Verified reviewGreat!
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A. A.
Feb 27, 2024
Spontaneous reviewMade an order directly from their diagram. The parts received had the wrong fitting. Called customer service to try and get the correct fitting and was told to go to local vendor and get the correct parts. After spending well over $1000 on parts and (some back ordered with no receiving date) I expected better.
Reply from Kaiserwillys.com
Thank you for letting us know about the issue you had. What we show on our website diagram and send out is correct for original vehicles. We find a lot of customers have unoriginal parts on their vehicles that can pose a problem with fitment. If we couldn't get the fitting you needed, something had to have been changed on your vehicle. Please email mike@kaiserwillys.com or call and ask to speak with Mike Meditz. We are always happy to help if we can!
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A. A.
Feb 14, 2024
Spontaneous reviewOnly issue I've ever had is the time it takes to ship the parts out once they have been ordered.
Reply from Kaiserwillys.com
Thank you for your feedback! While we are usually pretty quick to get things out, we apologize that you have had not always had this experience when ordering from us. We will continue to work hard to get things out as quickly as possible, and if there is anything you ever need, or if you would like to ask about options for expedited shipping on an order, please feel free to give us a call at Toll Free 1-888-648-4923.
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A. A.
Feb 14, 2024
Spontaneous reviewI've spent 8,000 there in the past 3 months.. I recommend them for everything.. with one exception.. any thing with a core charge re think.. do the math with the thought your cores are bad or are gonna be damaged in shipping. If the math still adds up go with these guys.. I found out to late.. lost $600. 00 dollars in 2 core charges. With no photos or proof .. or options to ship cases back. ... They could have been irreparable.. but the could have emailed some photos for $600.00 Dollars. Not accusations..just not handled professionally.. not mad. Just got my self a $600.00 tuition payment for the lesson .. would have went a different direction if I'd have know my core was no good .
Reply from Kaiserwillys.com
Thank you for your feedback - we emailed prepaid UPS labels over to you so you could get your old cores back. We also took care of the shipping both ways - the cores we got in were bad. The cases were cracked and scorn on the inside to the point where they were unusable. We always give core credit if possible – we just have to have usable cores to keep this going for people trying to restore their Jeeps. If you do ever get good cores, then we can refund you on the cost. We are happy to send labels for those too so it doesn’t cost you anything to ship. We always try to do everything we can to help and we do appreciate your business!
Reply from A. A.
Thank you for your response and for resolving the issue. You've done what you can. Thats all I can expect
Reply from Kaiserwillys.com
Thank you! Please feel free to reach out if there is anything else we can do for you in the future!
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A. A.
Feb 14, 2024
Spontaneous reviewPuzzle was neat
Reply from Kaiserwillys.com
Thank you for letting us know! We like sharing the puzzles in our email newsletters of photos sent in from our community, and we don't always hear back from folks on whether or not they are putting them together, so it's nice to know you're enjoying them!
Reply from A. A.
Keep them simple and coming.
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A. A.
Feb 14, 2024
Spontaneous reviewJust wanted to say the new catalogue is great. Can’t wait to read the stories.
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A. A.
Jan 31, 2024
Spontaneous reviewEvery time I call, "Mike" has the answers, every product were ordered was as advertised or better then expected, the order communication via email have been timely, correct and informative. Pricing is competitive or lower and no shipping for less then a hundred bucks... great. Lots of 4X4 sources online and from my experience, Kaiser Willys is the first place to check.
Reply from Kaiserwillys.com
Thank you for the positive feedback and please let us know if there is anything else we can do for you!
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