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Review Summary
Kaiser Willys is praised for its excellent products, ease of ordering, and knowledgeable staff, making it a reliable source for parts.
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W. B.
Dec 10, 2024
Verified reviewMike and Jason are awesome! Great selection and customer support!
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E. J.
Dec 10, 2024
Verified reviewService and inventory are great.
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J. G.
Dec 10, 2024
Verified reviewignition switch i ordered turned out not to fit in the modified dash of my jeepster, easy to get a return number and refund quickly applied.
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D. M.
Dec 10, 2024
Verified reviewNavigation of the site is perfect and easy and talking with customer service is great i enjoy every phone call I place to them!
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D. B.
Dec 10, 2024
Verified reviewVery poor quality for the cost!
Reply from Kaiserwillys.com
Dennis, If you ever have a problem with an Item, just reach out to us. We can pick it up and refund you fully. This is a US made sun visor kit. Possibly could have missed a stage in production but let us know. Email mike@kaiserwillys.com to help. Please before you leave us a negative review - give us the opportunity to make it right. Hopefully we can help and make it right and you would reconsider your review.
Reply from D. B.
I sent pictures of my concern days before I did the review and never heard anything back.
Reply from Kaiserwillys.com
We reply to all emails same business day. If you do not hear from us it's because we never got your email. Sometimes people try to text us images to our toll free number by mistake. Please email mike@Kaiserwillys.com and we are happy to help out. We are also here toll free too. Just reach out to us. We can see what is going on.
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L. K.
Dec 10, 2024
Verified reviewfast shipping, good quality
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E. A.
Dec 10, 2024
Verified reviewSuperb service providing excellent products
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D. G.
Dec 10, 2024
Verified reviewExcellent service, I am restoring a 1965 CJ5 in Uruguay and I have purchased all my spare parts from Kaiser.
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J. P.
Dec 10, 2024
Verified reviewHabe für die 2 Schildchen nicht 30 sondern 180 Dollar bezahlt. Das ist nicht nett und einfach zu überteuert. Sucht doch auch mal nach einem preiswerteren Weg für Euere Globalen Kunden. So ist es keine gute Reklame. Grüße an den Welt besten Jeep-Handel!
Reply from Kaiserwillys.com
We do not have any control over the international shipping rates and let you know what the rate was going to be before the order shipped out as well. We only charge actual. Please hopefully you will reconsider your review. A 5-star review helps us out a lot. Please let me know.
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A. B.
Dec 10, 2024
Verified reviewEasy to Find everything needed and Fast Delivery
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J. F.
Dec 10, 2024
Verified reviewThis place is great. If you have an old Willys and are looking for parts (and come on now, with an old Willys when are you not looking for a part) this is the place that is likely to have it. Well stocked with usually a choice of items. Any repro items are of quality, nothing I have received has been the cheap junk. These folks know Willys and the kind of parts we want to install. Someone has always answered quickly when I called and been extremely helpful with questions and answers about a part I have been looking for. Never had an issue with any part or order from them. Standard shipping orders received in 4 or 5 days. Faster shipping available too! Remember the JC Whitney catalogs? Their catalog reads like that, but strictly Willys parts! Vehicle ID descriptions, fun pictures and articles, a full frame or screws for tie downs, this is the place. Order a catalog, you will not regret it!
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J. J.
Dec 9, 2024
Verified reviewFast Delivery / Awesome selection / Awesome people / My go-to for all my 1948 CJ2A needs
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C. J.
Dec 9, 2024
Verified reviewthe rear drum removal tool i purchased: the handle did not slip over the shaft, i had to hammer it on.
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J. M.
Dec 9, 2024
Verified reviewEverything went as you would expect. I ended up buying something I didn’t need because in order to get free shipping. The shipping costs were exorbitant, and that will keep me from buying in the future.
Reply from Kaiserwillys.com
James - we offer free shipping on orders over $98. Im not sure how much better we can do. Leaving us a 3 star review is a bit unfair I would say for something that is out of our control.. Any order under $98 we only charge actual and usually end up losing on shipping due to rates. Hopefully you will reconsider this review. A good review goes along way for us here and helps the company. Please let me know. Mike@Kaiserwillys.com
Reply from J. M.
Perhaps I misunderstood, I thought 3stars was listed as average? Which in this case seems completely reasonable. There are companies who manage to find a way to ship a $50 dollar item for less than half the cost of the item. I feel certain you could as well.
Reply from Kaiserwillys.com
I'm sure referring to huge companies or places that have huge profit margins on their cheap parts and are able to do it. Both items you bought are US made and have a slim markup.... A good review goes a long way to help us and our families, and this kind of a review is frustrating to say the least. I think it is just uncalled for. We have free shipping on orders over $98 and always go to bat for our customers. Hopefully youll reconsider.
Reply from J. M.
I understand that you feel the need to defend your position. Consider this, you are an average company to a customer who (like me) is buying one small item. The feedback you requested is intended to illicit a response from you. You’re not happy with my feedback and are asking me to deny my experience because you are” American and always go to bat for your customers”. Ok fine, everything was great. I enjoyed buying stuff I didn’t need. Thank you, I was a super experience!
Reply from Kaiserwillys.com
You didn't have to buy it. If you buy something from a company that has free shipping on orders at $50 - then I can only imagine what their mark up is on their items...Either way - I'm stuck with a bad review that was uncalled for.
Reply from J. M.
Instead of complaining about getting an”average” review, one might consider doing something above average? If $98 is your break even on shipping and you really can’t negotiate a decent price then spread the losses over the whole product line. People often stick a toe into the water. I want you to succeed.
Reply from Kaiserwillys.com
A 3 star review doesn't help us succeed...I give up. We do the best we can.
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L. F.
Dec 9, 2024
Verified reviewAs with all my orders from Kaiser Willys, the parts were correct, packed well and arrived quickly so I could get my Jeep fixed up and back on the road
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C. H.
Dec 8, 2024
Verified reviewKaiser Willys is the best source for supplies and information that I have experienced in the 20 years I have owned my CJ-3A.
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G. M.
Dec 8, 2024
Verified reviewPackaged in the original AMC box . Made to original specifications so you know it will fit as intended . The quality of the steel is unquestionable . The mirror arm bracket is in brand new condition . It was just one of those “ I just had to have it “ things that you can’t just let go . Thanking Kaiser Willy’s for having such original items . It seems that your company is the last frontier for OEM Jeep parts . Long live Kaiser Willy’s .
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D. W.
Dec 8, 2024
Verified reviewOrder was shipped wrong, shipped a little bit at a time and part of it has not arrived yet.
Reply from Kaiserwillys.com
A good portion of your order had to be custom made for you. I see we had to reship some for you and took care of it promptly. If there is ever an issue - please reach out to us. We are always happy to help. Hopefully you'll reconsider your review. I see you have placed dozens of orders with us. Please let me know. We always will make it right.
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S. S.
Dec 8, 2024
Verified reviewSimple to navigate, and variety of products to choose from.
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M. G.
Dec 8, 2024
Verified reviewTHEY HAVE GOOD PARTS AT FAIR PRICES
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