Customer reviews for directtextilestore.com

Customer reviews

• 4 / 5

  

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  Over all good and ultimately satisfied. The order, however, shipped out about a week later than desired. Customer service could not say why or when and seemed to have some trouble answering questions about the order status.

  Review of 1/21/23, following an experience of 12/16/22 by ELIANE T. *

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• 5 / 5

  

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  Direct Textile Store was very helpful at answering my questions and completing my order in a timely manner (even over the holidays). I am very pleased with their service and will do business with them again in the future should the need arise.

  Review of 1/19/23, following an experience of 12/25/22 by RACHELLE O. *

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• 5 / 5

  

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  Item accurately described, fairy priced, and promptly delivered. Thank you.

  Review of 1/19/23, following an experience of 12/20/22 by ELISSA B. *

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• 5 / 5

  

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  As always a great price on a great product!

  Review of 1/19/23, following an experience of 12/26/22 by JAYLIN M. *

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• 5 / 5

  

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  Website was easy to use Delivery was fast and accurate Good price

  Review of 1/19/23, following an experience of 11/25/22 by RANDAL L. *

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• 4 / 5

  

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  Great value and very nice quality. I ordered 16 of the same product and the order was held up for back order. It all came in time, but it would've been nice to be sent an email indicating a delay.

  Review of 1/19/23, following an experience of 12/5/22 by BRANDY H. *

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• 2 / 5

  

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  Placing the order was easy, and the website clearly states that there is a lead-time for manufacturing items, but it said the lead time was 6 to 8 weeks. At 10 weeks, I started asking for an update on my order. my requests for updates were replied to, but the replies were "I'm sorry for the delay, let me check with the factory...." and then nothing further. I was still waiting for a shipping update when the boxes arrived - 16 weeks after I placed my order. Don't expect quality communication.

  Review of 1/17/23, following an experience of 9/27/22 by CANDELARIO Z. *

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• 5 / 5

  

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  Fast service, great product

  Review of 1/13/23, following an experience of 11/4/22 by CLEVELAND W. *

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• 5 / 5

  

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  great towels, thank you

  Review of 1/13/23, following an experience of 11/4/22 by TAD H. *

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• 5 / 5

  

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  Direct Textile was very responsive when I received an order that was incorrect on my part. Very prompt to respond. Great quality and service. Very helpful in communicating what my needs were.

  Review of 1/13/23, following an experience of 12/20/22 by CHRISTA M. *

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• 5 / 5

  

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  very user friendly website

  Review of 1/13/23, following an experience of 11/14/22 by THELMA R. *

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• 5 / 5

  

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  Great quality, color was accurate

  Review of 1/13/23, following an experience of 11/23/22 by EILEEN B. *

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• 1 / 5

  

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  STAY AWAY FROM THIS COMPANY!!! This was the worse experience ever! I placed a big order. After a long wait with no products at all, I contacted them to find out what was going on, and only then they told me that most of my items were out of stock. Well, first of all, why has nobody told me that before? Second: why it shows as available on the website?? Anyway.. I approved the substitutions, and receiving most of the items took forever. When I open the boxes, a surprise! I ordered 48 pillowcases king size and 48 stand size. They sent me all king-size. Then the full-size sheet: I ordered white, and they sent me beige! And I have yet to receive all items, even after almost three months. Every time I talk to someone, I have to explain everything again since the employees (who already knew about the issues) were quitting the company and they don't have a log or history of my calls!!

  Review of 1/13/23, following an experience of 10/23/22 by ROSSIE D. *

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• 5 / 5

  

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  they are a good size- generous and the weight I was looking for. Wonderful

  Review of 1/13/23, following an experience of 11/7/22 by JAYLON L. *

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• 5 / 5

  

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  When I inquired about sizing I was very pleased with the helpful response. The item was exactly as pictured and arrived earlier than expected.

  Review of 1/13/23, following an experience of 11/22/22 by LINDSEY N. *

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• 5 / 5

  

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  For our purpose the towels are just right. Delivery was fast.

  Review of 1/13/23, following an experience of 12/17/22 by WILBERT H. *

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• 5 / 5

  

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  Nice and easy ,user friendly

  Review of 12/28/22, following an experience of 12/6/22 by ALISA D. *

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• 5 / 5

  

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  Excellent service and delivery was quick. We are super happy with all the items. Just a bit surprised to have to pay delivery.

  Review of 12/28/22, following an experience of 12/4/22 by HARMON E. *

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• 5 / 5

  

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  Excellent pillows, they keep their shape, and are a reasonable price. Only con is I had to order 12 of them, but only needed 4.

  Review of 12/28/22, following an experience of 11/8/22 by LETITIA U. *

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• 4 / 5

  

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  Ordering is simple, but then I always seem to get notified after that items are unavailable. Wish I would know that before placing the order because I end up receiving emails that sometimes I do not have the time to get to.

  Review of 12/28/22, following an experience of 11/11/22 by HASKELL C. *

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• 5 / 5

  

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  Great company and quick delivery

  Review of 12/28/22, following an experience of 10/24/22 by KIARA H. *

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• 5 / 5

  

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  Service was quick. Products came sooner than they originally quoted.

  Review of 12/28/22, following an experience of 10/27/22 by NANNIE G. *

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• 5 / 5

  

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  Great products and great service!

  Review of 12/28/22, following an experience of 9/1/22 by RICHIE C. *

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• 5 / 5

  

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  Simple to use.

  Review of 12/28/22, following an experience of 11/3/22 by KAYCEE R. *

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• 5 / 5

  

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  The customer service is outstanding and the delivery arrived quickly.

  Review of 12/28/22, following an experience of 10/26/22 by KARL S. *

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• 2 / 5

  

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  The order took too long! 2 and a half months to get it.

  Review of 12/28/22, following an experience of 9/6/22 by JANICK H. *

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• 5 / 5

  

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  Easy to order and the shirts I ordered were delivered when they said they would.

  Review of 12/28/22, following an experience of 10/20/22 by CARMELO T. *

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• 5 / 5

  

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  Easy to do business with, prompt delivery, high-quality product.

  Review of 12/28/22, following an experience of 11/26/22 by BEAU J. *

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• 4 / 5

  

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  Everything about our order was fine. Our only complaint is that we e-mailed a question but didn't ever get a response.

  Review of 12/28/22, following an experience of 10/20/22 by TURNER L. *

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• 5 / 5

  

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  Quick easy delivery

  Review of 12/28/22, following an experience of 11/22/22 by BEAULAH M. *

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• 5 / 5

  

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  Easy checkout. Lots of options and helpful website. Great sheets!

  Review of 12/28/22, following an experience of 11/23/22 by CASEY K. *

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• 4 / 5

  

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  Again I received a good quality product and it was delivered earlier than I expected.

  Review of 12/28/22, following an experience of 11/19/22 by VIVIAN D. *

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• 4 / 5

  

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  I got my order on time and everything was there.

  Review of 12/24/22, following an experience of 10/21/22 by GARRET G. *

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• 1 / 5

  

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  Run away! Very poor quality. Ambivalent customer service reps. Unreliable pictures. Fabrics that bleed badly after multiple washes.

  Review of 12/24/22, following an experience of 11/15/22 by JIMMY D. *

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• 5 / 5

  

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  Easy to use and navigate.

  Review of 12/24/22, following an experience of 11/18/22 by PATIENCE L. *

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• 5 / 5

  

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  Excellent quality

  Review of 12/24/22, following an experience of 11/16/22 by HUGH W. *

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• 5 / 5

  

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  Very satisfied. The towels are exactly what I wanted. I’ll be ordering again

  Review of 12/24/22, following an experience of 11/14/22 by ORAN R. *

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• 5 / 5

  

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  I called directly to Customer service prior to order. Great response. Answered all my of my questions.

  Review of 12/24/22, following an experience of 11/11/22 by TYREE P. *

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• 2 / 5

  

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  First of all this jacket is not the original Dickies Jacket that I ordered. This jacket didn't fit it was to big. No inside pockets, the coat was 21/2' longer then the zipper. The coat was to bulky and totally did not fit. This jacket was not like a Dickies Eisenhower jacket at all.

  Review of 12/23/22, following an experience of 10/31/22 by JOEL V. *

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• 5 / 5

  

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  Love ordering my FR pants from here. REED FR pants are my favorite thing to wear and Direct Textile Store has great pricing.

  Review of 12/23/22, following an experience of 10/14/22 by MURIEL H. *

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• 1 / 5

  

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  I ordered pillow protectors in mid July 2022. I was informed they were on back order until the end of August. Contacted again in September 2022 and was informed they were on back order and would arrive by end of October. I was finally going to cancel the entire order when I finally got notification that they would arrive on November 19th. They did finally arrive however it is very doubtful that my company will ever order anything from you again.

  Review of 12/21/22, following an experience of 7/12/22 by CANDACE C. *

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• 5 / 5

  

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  Excellent service so far, and we have placed several orders within the past few months. Due to increased pricing from our normal supplier, we have turned to them to help us fulfill our needs, and they have risen to the occasion. They even took care of quickly replacing a box of sheets that were the wrong size, and their customer service rep was professional and kind throughout the whole process. We have been pleased with all of their products and the speed of shipping so far, except for a few items that are still on backorder until January 2023.

  Review of 12/21/22, following an experience of 10/14/22 by OMARI S. *

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• 5 / 5

  

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  Easy site to navigate and get your orders done quickly. Great service for questions.

  Review of 12/21/22, following an experience of 11/12/22 by KATELYN C. *

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• 5 / 5

  

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  Appreciate the quality of service and timely delivery.

  Review of 12/14/22, following an experience of 10/11/22 by SELENA H. *

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• 5 / 5

  

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  I’m very satisfied with my order and it came out faster than expected. Love the company will continue to use their services.

  Review of 12/14/22, following an experience of 11/5/22 by NATALIE A. *

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• 1 / 5

  

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  I placed my order and everything showed in stock and would ship in 2-3 days. I received one piece of the order and nothing else came. I called and spoke with CS who assured me they would research it and get back in under 24 hours. 3 days later, nothing. I called again and spoke with a different CS person who assured me the same thing. No communication followed. I finally had to request a refund of my money and that refund took weeks to process and I had to call several times to get it processed. The one item I did receive arrived dusty and dirty. I do not recommend this company.

  Review of 12/14/22, following an experience of 10/7/22 by NESTOR W. *

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• 5 / 5

  

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  Great product at a really great price!!

  Review of 12/14/22, following an experience of 11/8/22 by SHERIDAN B. *

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• 5 / 5

  

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  We received the products quick.

  Review of 12/14/22, following an experience of 11/10/22 by DARIAN F. *

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• 5 / 5

  

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  Very easy to navigate site

  Review of 12/13/22, following an experience of 11/1/22 by KAMRYN M. *

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• 5 / 5

  

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  Just what I was looking for.

  Review of 12/13/22, following an experience of 9/28/22 by CHLOE R. *

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• 3 / 5

  

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  Smaller than expected and really thin

  Review of 12/13/22, following an experience of 10/5/22 by MARCIA S. *

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• 5 / 5

  

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  Good customer service. Delivered quickly.

  Review of 12/13/22, following an experience of 11/4/22 by KESHAUN C. *

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• 5 / 5

  

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  I was leery about buying workshirts on-line - but this company really delivered. I think the quality of the shirts is more than adequate for the very low price - and the whole process went well. Quick, and accurate delivery.

  Review of 12/7/22, following an experience of 10/31/22 by HERMINA B. *

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• 5 / 5

  

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  Easy to order and it’s always shipped on time

  Review of 12/7/22, following an experience of 10/28/22 by MONTY M. *

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• 5 / 5

  

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  Some delay - product was out of stock for a couple months.

  Review of 12/7/22, following an experience of 8/17/22 by JERAMIE R. *

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• 5 / 5

  

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  excellent

  Review of 12/7/22, following an experience of 11/3/22 by TYRIQUE R. *

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• 3 / 5

  

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  Nothing special. My order took along time to receive. I think this was more of a supply issue than a company issue. The customer service was good and they helped me track my order, but it took several calls and emails. I was satisfied with the products.

  Review of 12/7/22, following an experience of 8/23/22 by LULU H. *

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• 5 / 5

  

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  I have ordered towels form direct textile. great quality and value. highly recommend.

  Review of 12/7/22, following an experience of 5/3/22 by EASTON A. *

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• 3 / 5

  

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  I have only had the jacket a few weeks and wear it 3 times per week and there is already a hole in the pocket due to poor stitching...otherwise the fit and color are exactly what I needed...wish I didn't have to do the repair...product shipped quickly..

  Review of 12/4/22, following an experience of 10/28/22 by KIM B. *

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• 5 / 5

  

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  quick and easy order process. quality items received in a timely manner

  Review of 12/4/22, following an experience of 10/27/22 by AIYANA H. *

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• 3 / 5

  

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  Customer service responsive but order lost for a month before replaced.

  Review of 11/29/22, following an experience of 9/16/22 by LEONE W. *

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• 5 / 5

  

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  Easy to view and well designed site.

  Review of 11/29/22, following an experience of 9/23/22 by RHODA R. *

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• 5 / 5

  

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  Delivery was fine and very satisfied with the order

  Review of 11/15/22, following an experience of 9/25/22 by LEONARD G. *

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• 5 / 5

  

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  My order arrived very quickly and without any hassle

  Review of 11/15/22, following an experience of 9/3/22 by HELOISE D. *

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• 5 / 5

  

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  great customer service. Fast shipping. Perfect aprons

  Review of 11/15/22, following an experience of 10/20/22 by JOHN M. *

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• 5 / 5

  

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  Made our need by date! Great quality.

  Review of 11/15/22, following an experience of 10/10/22 by DASHAWN R. *

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• 5 / 5

  

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  Direct Textile Store has been a saving grace with their products. Truly professional with their customer service and on point with the delivery.Also very helpful sending sample products if necessary. They prices are very competitive and most product are exactly the descrition of the website. We give 5 stars to Direct textile and also recommend their product 100%

  Review of 11/15/22, following an experience of 9/10/22 by VIVIENNE W. *

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• 4 / 5

  

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  Came faster than expected

  Review of 11/15/22, following an experience of 10/20/22 by WILLIAM A. *

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• 5 / 5

  

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  Quick order. Quick delivery

  Review of 11/15/22, following an experience of 10/14/22 by VANESSA P. *

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• 5 / 5

  

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  Onley problem I've had is with my pants the sizes are incorrect ordered my correct size but found that is not so with the pants you have to get a size or two over. other than that love the shirts and quality of them pants fill quit well as with my hands cant tell you how they felt on the body or durability

  Review of 11/15/22, following an experience of 10/12/22 by SHANELLE K. *

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• 4 / 5

  

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  Gown is comfortable and I like that it opens in the front for ease of dressing, etc.

  Review of 11/15/22, following an experience of 9/19/22 by PAUL K. *

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• 5 / 5

  

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  This store is great, products are high quality & on line store is easy to use.

  Review of 11/15/22, following an experience of 10/19/22 by NIKKO S. *

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• 5 / 5

  

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  Heard about this site from a friend who runs an AirBNB. I loved the hotel quality of the towels and washcloths. I have 5 kids who are now late teens/20’s and they made my Target towels raggedy. I should have invested in these sooner.

  Review of 11/15/22, following an experience of 9/20/22 by ALYCIA H. *

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• 2 / 5

  

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  First of all: this store does not sell textiles directly. It orders them from other vendors after you place an order. This led to some of the ordered products not being available, which only became apparent to me after they didn't arrive. I saw that there was some mention of this in my account on their website, so I called the company and changed the order. The same thing happened. Twice. After multiple emails and three long telephone calls, I am still missing parts of my order. This site might be more or less a scam; it is hard to tell. In the end, I received most of my order, but not all of it. The products I received seem passable, but not the high quality which was advertised. I recommend steering clear of this company.

  Review of 11/15/22, following an experience of 8/24/22 by ANDRES W. *

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• 1 / 5

  

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  Ordered napkins with button holes. They took over 6 months and I ended up getting some with button holes and some without. You pay extra for the button holes. Not good business. Immediately charged my card but product was very late and incorrect.

  Review of 11/12/22, following an experience of 7/20/22 by MARIELLE H. *

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• 5 / 5

  

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  very fast on shipping

  Review of 11/12/22, following an experience of 10/3/22 by KASSANDRA B. *

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• 5 / 5

  

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  I was delighted to find that this “old school” bedspread is still available. Price was extremely reasonable and ut was shipped quickly.

  Review of 11/7/22, following an experience of 9/23/22 by FRANCES O. *

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• 5 / 5

  

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  Fast service and beautiful item. Will buy again if I need any article they furnish. No Fear.

  Review of 11/7/22, following an experience of 9/27/22 by NEOMA T. *

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• 5 / 5

  

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  Order came very quickly.

  Review of 11/7/22, following an experience of 10/5/22 by BETTY D. *

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• 5 / 5

  

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  The blanket shipped quickly. It is lightweight and good quality. I'm very happy with the purchase and would order again.

  Review of 11/7/22, following an experience of 9/28/22 by JENNIE M. *

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• 5 / 5

  

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  Great material, weight, and size.

  Review of 11/7/22, following an experience of 10/4/22 by KIMBERLY V. *

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• 1 / 5

  

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  If I could give it zero stars I would. I only received half my order and it was incorrect. Still waiting on all the chef coats.

  Review of 11/7/22, following an experience of 9/2/22 by RYDER F. *

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• 1 / 5

  

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  fast shipment but quality for pay was not what we expected

  Review of 11/2/22, following an experience of 9/23/22 by SHYANNE M. *

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• 5 / 5

  

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  Easy to use at affordable prices

  Review of 11/2/22, following an experience of 8/1/22 by ROXANNE D. *

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• 4 / 5

  

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  Quality for price is good. Sometimes one of twelve tea towels is not usable. Shipping prices are so high that I don’t order unless I need a large quantity. But overall I am satisfied.

  Review of 11/2/22, following an experience of 8/29/22 by AGUSTIN S. *

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• 3 / 5

  

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  The delivery was delayed. Which was not communicated to me . The quality of the towels were not the same as previously orders towels . Much thinner.

  Review of 11/1/22, following an experience of 9/10/22 by DAVIN W. *

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• 5 / 5

  

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  ordering was easy. Delivery was prompt. Very happy with the product.

  Review of 10/29/22, following an experience of 9/19/22 by LENNA R. *

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• 5 / 5

  

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  Although the ordered items were out of stock,directtextilestore.com persisted until the order was filled. The products were of excellent quality and as advertised.

  Review of 10/29/22, following an experience of 7/12/22 by GRACIELA M. *

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• 3 / 5

  

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  Product is fine. Website states that the product is made in USA. Tab on the towels says made in India. I would not have purchased them if I knew that. Processing and shipping were good. Given the confusion on product origin I will most likely not purchase anything from the vendor.

  Review of 10/29/22, following an experience of 9/22/22 by CHESTER G. *

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• 5 / 5

  

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  easy to order, great prices, and delivery was quick.

  Review of 5/7/21, following an experience of 3/27/21 by REANNA C. *

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• 5 / 5

  

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  I called twice and each time the customer service was excellent.

  Review of 3/14/21, following an experience of 2/12/21 by LEONEL T. *

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• 5 / 5

  

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  I was very impressed with the quality of the towel. Great customer service and very fast delivery!

  Review of 1/30/21, following an experience of 1/25/21 by LAWRENCE C. *

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• 5 / 5

  

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  Great I received exactly what I order, well package, and most important to me in time.

  Review of 8/12/20, following an experience of 5/13/20 by GEOVANY M. *

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• 5 / 5

  

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  UPS delivered torn and quite damaged boxes. Fortunately towels were not damaged!

  Review of 6/24/20, following an experience of 5/9/20 by TIANA S. *

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• 5 / 5

  

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  Great product, exactly what I had in mind. Perfect service, thank you!

  Review of 5/27/20, following an experience of 5/11/20 by CARA R. *

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• 5 / 5

  

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  Shipped in a timely manner. Everything in order as expected.

  Review of 5/19/20, following an experience of 5/3/20 by DEONDRE B. *

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• 5 / 5

  

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  Good product very satified

  Review of 4/29/20, following an experience of 4/14/20 by JOAQUIN T. *

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