Customer reviews
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i will be purchasing some more that's for sure.
Review of , following an experience of by HARVEY H. *
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As always, these are quality towels that do not fade in the wash...at least not yet.
Review of , following an experience of by BERT K. *
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The site is easy to navigate and covers your availability of inventory pretty well.
Review of , following an experience of by JAUNITA F. *
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Nice towels, what we were looking for.
Review of , following an experience of by BERNICE B. *
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Pillows are fantastic!
Review of , following an experience of by GRADY U. *
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It was very easy to order. My order was received in a timely manner.
Review of , following an experience of by RYLEE W. *
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They have a great selection and pricing. My orders have been delivered on time and have always been of great quality.
Review of , following an experience of by EMERY H. *
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Easy ordering
Review of , following an experience of by MICHELE K. *
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Easy to use website.
Review of , following an experience of by ELBERT S. *
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Thank you
Review of , following an experience of by JERAMIE S. *
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I ordered my product June 6 and still have not received it. I have also called the customer service line multiple times and no call backs.
Review of , following an experience of by WILLOW K. *
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Answer by directtextilestore.comFlagWe are sorry to hear of your dissatisfaction with the items you received. Please contact our customer service team for additional assistance. We look forward to hearing from you.
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Definitely will recommend and continue to use. THank you Direct Textile Store!
Review of , following an experience of by NORA B. *
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I love the robe, but we will be buying the cotton robes as they will be softer
Review of , following an experience of by KEAGAN K. *
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Great product at a fair price.
Review of , following an experience of by ANTONINA N. *
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These are great towels. Thick, soft, plush.
Review of , following an experience of by TOY C. *
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I recommend. They had the same product as elsewhere, and a lower price. That is why I chose to buy from them.
Review of , following an experience of by LILIAN D. *
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sheets came in promptly
Review of , following an experience of by HELENE B. *
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Best prices I've found across the board. Shipping was even faster than I expected. Overall great experience.
Review of , following an experience of by ELMO K. *
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I’m very disappointed with these sheets. I’m not able to use them as intended. They are very transparent, my clients do not appreciate it.
Review of , following an experience of by DELILAH V. *
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Answer by directtextilestore.comFlagWe are sorry to hear of your dissatisfaction with the items you received. Please contact our customer service team for additional assistance. We look forward to hearing from you.
Answer by directtextilestore.comFlagWe are sorry to hear of your dissatisfaction with the items you received. Please contact our customer service team for additional assistance. We look forward to hearing from you.
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My orders came quickly. I have ordered towels and scrubs from this company. I’m in the salon and spa industry and I like that they have a variety of goods.
Review of , following an experience of by CHAUNCEY S. *
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I placed my order and took a little bit to receive but it was worth the wait.
Review of , following an experience of by WILLA E. *
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easy order and relatively quick delivery--wish you carried 5 foot wide white vinyl curtains though
Review of , following an experience of by LIBBIE C. *
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Website easy to order from.
Review of , following an experience of by TOMAS T. *
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Customer Service was extremely helpful in picking out the right product. Fast responses. Always a pleasure doing business with you.
Review of , following an experience of by CAMDEN J. *
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I was looking for patient gowns. Their pricing is very good. I ordered a sample and received it. The material is very good. I will be ordering soon. A recommendation I would like is - if you can make it possible to order samples for other products as well. There were more than one that I had liked but I was not able to order samples for those.
Review of , following an experience of by TRYCIA A. *
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Ordering was easy.
Review of , following an experience of by ELIANE P. *
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The people were very helpful because I was not sure I was contacting the right company. They were able to convince me I was in the right place and therefore I was able to order what I had been searching for.
Review of , following an experience of by GEOVANNY M. *
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The entire process of ordering towels for our physical therapy clinic was simple and seamless from finding the correct product, to ordering and then receiving the shipment.
Review of , following an experience of by ADRIEN R. *
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The ordering process went smoothly and the towels arrived quickly. I chose DTS from a plethora of other online companies because the price for a small quantity order and for shipping was the best. However, when I went to place a second order, the shipping fee had quadrupled, from $14.00 to $60.00 for the same quantity and ship method, which made it cost prohibitive, so I had to order from another company. I would like to order in the future if the shipping cost is made more reasonable like with my first order.
Review of , following an experience of by FREDERIK R. *
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Still waiting to be reimbursed for my return, which I had to pay for.
Review of , following an experience of by CESAR T. *
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easy to order, great pricing, would have liked slightly thicker but the towels are nice quality
Review of , following an experience of by CONSUELO S. *
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By the time I realized I had the wrong pants it was to late to return them.
Review of , following an experience of by LAYLA K. *
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Could not figure out return policy until it was too late.
Review of , following an experience of by KARINE D. *
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very reliable and quick
Review of , following an experience of by AVIS R. *
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Excellent quality and great service. Thanks so much
Review of , following an experience of by UNIQUE B. *
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great to deal with
Review of , following an experience of by BLAKE L. *
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everything was easy-no problems
Review of , following an experience of by SHIRLEY T. *
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This was my first time using Direct Textile Store and I had no problems finding the product I was interested in, the specific details, and quickly placing an order as a new customer.
Review of , following an experience of by LORAINE H. *
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I had trouble ordering BUT I was helped and got through the process just fine. My order came in a timely manner.
Review of , following an experience of by DINO P. *
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Poor service they ‘shorted’ me 24 sheets on my order.
Review of , following an experience of by KARA A. *
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Quick easy ordering, great product!
Review of , following an experience of by DAYNA W. *
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Accurate description, excellent product, and fast shipping. Very pleased.
Review of , following an experience of by DONNA L. *
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I canceled the order received a cancellation confirmation, I still received the order and they are trying to charge me to send the product back plus a restocking fee. Also, I ordered white sheets, but for some reason there’s a strange hue of purple that are on the sheets. I should’ve stuck with Amazon.
Review of , following an experience of by NIKO H. *
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The only down fall is that you guys dont mail to Puerto Rico. I order and send to my family in Florida and the forwarded to me. Its worth the money, but you should consider mailing to PR, we are a US territory.
Review of , following an experience of by EMMANUELLE H. *
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Answer by directtextilestore.comFlagThank you for the feedback. We are now set up to deliver to Puerto Rico again. If you need any help or have any quesitons, please let us know.
Answer by Emmanuelle HFlagOMG, Thank you! You guys are awesome!!
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waited over 6 months to recieve the order, tracking for status of order is pitiful
Review of , following an experience of by HILLARD D. *
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Price is ok of product, timely delivery
Review of , following an experience of by JETT B. *
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These products are perfect for my Airbnb.
Review of , following an experience of by WENDY K. *
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We received the order quickly and they were exactly what we needed!
Review of , following an experience of by JUNIOR L. *
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Quick shipping great prices!
Review of , following an experience of by HEATHER C. *
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I just feel it is average not poor and not excellent. I think your shipping cost is high for how it is packaged
Review of , following an experience of by ROSENDO K. *
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Good customer service. After a small mix up in orders that I received, they fixed the problem and got me what I need in a fairly timely matter.
Review of , following an experience of by EDWINA J. *
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The order, which was small, took several months to deliver and was delivered 2 months later than promised. The gentleman who I called multiple times never returned a phone call and never fixed the shipping charges he promised to work on. No accountability or attempt on the vendor to remedy. It was a terrible experience from start to finish. I can't recommend this service to anyone with confidence that they will be cared for with basic standard service as a customer should.
Review of , following an experience of by ALYSA M. *
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Easy to find what I was needing on the website, easy to place the order, quick delivery and a very fair price. Plus good quality product. Happy customer!
Review of , following an experience of by SANTIAGO B. *
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Excellent service and easy to contact. I had a problem with my order d it was quickly resolved.
Review of , following an experience of by IZABELLA G. *
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Easy
Review of , following an experience of by CHARLIE K. *
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Very Happy with the Product and quick delivery. I'll be ordering some more in due time. Thank you Sincerely Earl.
Review of , following an experience of by ALEXANDRE H. *
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fast shipping, great price, great product
Review of , following an experience of by JUDE B. *
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It was easy to order,but that's where it stopped. The orders were not delivered as promised. HUGE mix up!! Had to reorder. Will never order from thus company again!!!!
Review of , following an experience of by JEFFREY T. *
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Customer service from Direct has been good. I'm waiting for a credit for stained towels from our last order but customer service has been attentive about it.
Review of , following an experience of by MISSOURI K. *
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Sleeve length is different than what is pictured. Much shorter. Not 3/4.
Review of , following an experience of by HUNTER K. *
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Very bad quality of towels
Review of , following an experience of by ISAAC K. *
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No notification that the product was not shipping at the time of order; nor any updates as to when would be shipped. I called and found out myself.
Review of , following an experience of by ELDON C. *
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We have been looking for a quality commercial linen and this is exactly what we were looking to add to our inventory. Great price as well.
Review of , following an experience of by PAMELA H. *
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fast service and great quality products
Review of , following an experience of by RUBIE B. *
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Shipped quickly! Great communication on stock and substitution. Would absolutely recommend
Review of , following an experience of by ELIANE S. *
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Everything was user friendly.
Review of , following an experience of by BRAEDEN B. *
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Exactly what we needed at a great price.
Review of , following an experience of by JANELLE H. *
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Excellent product! Customer service is beyond compare. Received email that the black work shirts were unavailable until April and could substitute the dark blue in place of the black. We did that and received the order within a few days. Very satisfied and will order more in the future when needed!
Review of , following an experience of by BEULAH S. *
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The shipping was great didn't have to wait very long for my order
Review of , following an experience of by BELLE T. *
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Good selection of items.
Review of , following an experience of by KAYLIN E. *
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easy to use website, fast delivery, great quality.
Review of , following an experience of by SALMA S. *
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this is one good co. to buy from thank +++++++++++ Jerry
Review of , following an experience of by MURL G. *
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Good service. Good price. Good experience
Review of , following an experience of by AMARI H. *
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Service was prompt and quality good
Review of , following an experience of by KARLI R. *
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Ordered it on line, had no problems. The tile product only took a couple of days to arrive. I... am vary HAPPY.
Review of , following an experience of by AUSTEN T. *
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I ordered a couple of samples to see which ones I wanted and only received one for 4.96 and shipping was 20. The blanket I got was not what I was looking for wanted something thicker.
Review of , following an experience of by JENNINGS A. *
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The customer service rep said that these blankets were very popular with hospitals. My wife had been in the hospital a lot lately so I expected warm brown blankets that would block air flow. The online catalog did not provide a clear description. What I got was 24 white open-weave blankets that would need an impermeable blanket on top. Also, it was not clear until after I placed the order that delivery would be additional.
Review of , following an experience of by JOLIE M. *
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Excellent online service
Review of , following an experience of by CICERO M. *
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Ordering from this company is a breeze and their willingness to send samples is very helpful.
Review of , following an experience of by JOHNATHON B. *
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Great service - will use again when needed.
Review of , following an experience of by ERWIN M. *
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Fast reliable service!
Review of , following an experience of by ALYSHA B. *
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Poor customer's service.
Review of , following an experience of by BIANKA N. *
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It's been a month since I placed my order and I still have onle received part of my order.
Review of , following an experience of by BEAU S. *
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Delivery took much to long. There was a bend in the frame of the cart. This does not affect the use of but is still a damage to a very expensive item. It was delivered at night so did not notice til next day when taking off wrapping. Seems sturdy.
Review of , following an experience of by ANAHI R. *
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Just what we needed.
Review of , following an experience of by JAVIER H. *
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Received our order of patient gown within 2 business days. I called to order and my customer service representative was very polite and helpful. Will order again!
Review of , following an experience of by JOSIE P. *
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Great for vacation rental products.
Review of , following an experience of by RON K. *
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Great service, quick delivery
Review of , following an experience of by EDD C. *
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Fast friendly service!
Review of , following an experience of by LIONEL W. *
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After placing the order, these sheets did not show up. I spent weeks and weeks trying to get Direct Textile Store's assistance in tracking down my order. While the customer service person was friendly when I could get ahold of her, she was very difficult to reach which was very frustrating, and ultimately was not able to resolve the problem. When finally the sheets showed up 3 months later they were the wrong product. All customer service was able to do was accept a return. All said in done, I have waited several months, invested hours into this and I still do not have the sheets I ordered. So frustrating.
Review of , following an experience of by ANNAMAE B. *
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There was no problems with the site. It could be a bit nicer looking.
Review of , following an experience of by GROVER G. *
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WORST EXPIERANCE WAITED MONTHS THEN REORDERED WAITED MONTHS AGAIN RE ORDERED AGAIN AND FINALLY GOT THE SHIRT 3 MONTHS LATER
Review of , following an experience of by JULIO R. *
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This company is incredibly difficult when it comes to returns. I was working with customer service to get a wrong order returned. It was partially my fault and partially theirs so I knew I would need to pay the fees. Nothing happened. Finally I ordered new product and just asked to return the regular way. I got an email saying they would review the return and that was it. I never heard back because it had been over a month since the order arrived even though during that month I had been talking regularly with customer service.
Review of , following an experience of by RAMON L. *
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Awesome job!
Review of , following an experience of by JAMISON D. *
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Received product in timely manner product was as ordered
Review of , following an experience of by ELOISE M. *
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The order was shipped and received in a timely fashion - a plus, when considering the order was placed during the holiday rush.
Review of , following an experience of by ALTHEA B. *
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5 stars ⭐️
Review of , following an experience of by BARTON C. *
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Excellent service from beginning to end. As far as I know, you are the only ones selling extra long bedding. Please don't go out of business.
Review of , following an experience of by CHARLOTTE K. *
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received the production in plenty of time for Christmas.
Review of , following an experience of by EMILIE S. *
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Customer service that is speedy and excellent!
Review of , following an experience of by ELFRIEDA R. *
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