Customer reviews for directtextilestore.com

Customer reviews

• 5 / 5

  

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  I shopped around a fair amount and DirectTextile offered the best price on a product like this. My order arrived faster than advertised and was exactly what we needed. I recommend others check out DirectTextile as well.

  Review of 6/15/21, following an experience of 5/5/21 by THEODORA S. *

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• 5 / 5

  

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  Received blankets very quickly and in good condition.

  Review of 6/15/21, following an experience of 5/4/21 by ERICK S. *

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• 5 / 5

  

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  Plenty of selection. Quick delivery. Shirts are accurately described on website.

  Review of 6/15/21, following an experience of 4/30/21 by IMANI L. *

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• 5 / 5

  

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  Very friendly and sent the order quickly

  Review of 6/15/21, following an experience of 4/6/21 by CAROLINA T. *

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• 5 / 5

  

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  Easy to order from. Fast shipping.

  Review of 6/15/21, following an experience of 5/3/21 by BERNHARD T. *

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• 3 / 5

  

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  The site was just a little hard for me to follow, but I did OK. Received notices of when I would receive the product, it came early which was good/

  Review of 6/3/21, following an experience of 5/3/21 by LENNIE M. *

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• 4 / 5

  

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  The navigation was a bit difficult as I was interested in a case order and tried to put the number of pieces I wanted, rather than go to the tab that gives options other than sample pieces. Could be better designed.

  Review of 6/3/21, following an experience of 5/20/21 by WARREN H. *

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• 5 / 5

  

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  The product arrived quickly. Website was easy to use.

  Review of 6/3/21, following an experience of 5/3/21 by RETHA T. *

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• 4 / 5

  

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  Arrived promptly. Shipping higher than I had expected.

  Review of 6/3/21, following an experience of 4/22/21 by MARTINA G. *

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• 5 / 5

  

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  Wonderful and helpful

  Review of 5/27/21, following an experience of 5/19/21 by ITZEL S. *

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• 5 / 5

  

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  I found exactly what I wanted. I was able to chat with someone from Direct Textile. store, who answered my two questions. Looking forward to receiving my order in about a week.

  Review of 5/27/21, following an experience of 5/17/21 by ADOLPHUS P. *

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• 5 / 5

  

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  Customer service is quick to respond!

  Review of 5/27/21, following an experience of 5/18/21 by MAXIE C. *

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• 5 / 5

  

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  They always have everything we need. Very responsive.

  Review of 5/27/21, following an experience of 5/15/21 by VELLA K. *

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• 5 / 5

  

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  Easy to use

  Review of 5/27/21, following an experience of 4/14/21 by VIVIEN E. *

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• 1 / 5

  

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  received wrong apron. No response from company about the mistake

  Review of 5/27/21, following an experience of 4/11/21 by GROVER U. *

  *Pseudonymized data at the request of the author

  Answer by directtextilestore.com

  

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  Hi Renee, Thank you for bringing your concern to us. We received your e-mail on May 3 and we responded requesting you send us a picture of the apron, which we did receive. The item number you ordered was A5001-BLK which is the pen pocket apron which is listed in the item description. We can process a return for the aprons, but you would have to pay return shipping since we shipped the apron that you ordered. Thank you, Direct Textile Store

  Answer by Grover U

  

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  I did not ask you to pay for return shipping. I asked if three pocket aprons would be shipped once other aprons rexeived

  Answer by directtextilestore.com

  

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  You would have to place a new order for them.

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• 3 / 5

  

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  * days later and still waiting for my order.....

  Review of 5/23/21, following an experience of 4/30/21 by ALBINA D. *

  *Pseudonymized data at the request of the author

  Answer by directtextilestore.com

  

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  Hi Don, Some products at this time have been very difficult to obtain a lead time for delivery from the manufacturer. Please feel free to e-mail info@directtextilestore.com, use our website chat, or call us 800-615-5822 and we will be happy to provide you the latest information we have on the delivery status for your order. Thank you, Direct Textile Store

  Answer by Albina D

  

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  Do you have an estimated time when I should receive my order?

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• 5 / 5

  

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  I this wrap front smock to use while working with oil paints or ink. I am pleased with the quality, it's exactly what I needed. I received the smock very quickly as well.

  Review of 5/23/21, following an experience of 5/4/21 by TRAVIS D. *

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• 5 / 5

  

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  The web site was so easy to use, ordering what I wanted only took a few minuets

  Review of 5/23/21, following an experience of 4/7/21 by ERNA H. *

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• 5 / 5

  

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  Great turnaround time

  Review of 5/23/21, following an experience of 4/10/21 by ALBERTA B. *

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• 4 / 5

  

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  Very happy with selection.

  Review of 5/18/21, following an experience of 4/6/21 by AMERICO H. *

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• 5 / 5

  

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  Always easy to order and get exactly what we need for a great price! Customer service is also available whenever they are needed.

  Review of 5/18/21, following an experience of 4/16/21 by FLAVIE O. *

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• 5 / 5

  

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  This site is easy to find what I am looking for each time. Pricing is good. Product is just what I am looking for.

  Review of 5/18/21, following an experience of 4/20/21 by GEORGE F. *

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• 4 / 5

  

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  The services received by phone excellent. when it comes to returning unused product not so good. to expensive on returns. decided to keep them and heaven knows how will I use them. I understand I made a mistake on 130 threat sheet. did not realize it would be to thin. Not recommended for massage protection to clients.

  Review of 5/18/21, following an experience of 4/3/21 by COLBY R. *

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• 3 / 5

  

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  I was looking for thicker towels and the and did arrived a month I want to see if yea have colored towels like a purple gray or green colors please let me know ty

  Review of 5/18/21, following an experience of 4/2/21 by SHAD S. *

  *Pseudonymized data at the request of the author

  Answer by directtextilestore.com

  

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  Hi, Thank you for your order. We have quite a few towels in many different colors. Here's a link to some of the solid colors. https://directtextilestore.com/Color-Hotel-Towel-Collections

• 5 / 5

  

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  So it was very easy to navigate and I’m looking forward to seeing your product

  Review of 5/12/21, following an experience of 5/2/21 by EULAH R. *

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• 5 / 5

  

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  I was looking for the microluxx mats to see if i can find a cheaper price, i came by this website and put in what i wanted and the price was the cheapest I could find. And i know it wont reflect on the quality of the mat, i am also incredibly suprised that the public can order from the website rather than only business owners/distributors. I think the lead time on it is a bit long to wait (5-7 business days) THEN i wait some more for shipping, (1-5 business days) and im on the other side of th US so it will take 5 days. But i know i will be happy with the deal i got. AND- they sell waaay more things im interested in so I'll definitely be back to shop here!

  Review of 5/12/21, following an experience of 4/27/21 by TREMAINE T. *

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• 5 / 5

  

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  I ordered samples, so easy to do, and they quickly arrived. Happy with the quality and ha e just ordered the full order now.

  Review of 5/12/21, following an experience of 5/1/21 by WINFIELD T. *

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• 5 / 5

  

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  The website is very easy to navigate, and so far I have been very impressed with all the products I’ve received.

  Review of 5/12/21, following an experience of 4/28/21 by HELMER G. *

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• 4 / 5

  

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  Seems a good place, but their shipping charges are higher than any other website from which I have bought anything.

  Review of 5/12/21, following an experience of 4/27/21 by KRISTINA K. *

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• 2 / 5

  

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  Quality is not very good.

  Review of 5/12/21, following an experience of 3/23/21 by GABRIELLE S. *

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  Answer by directtextilestore.com

  

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  Thank you for sharing your review. The towels you purchased are our lowest end, economy pool towels. We have numerous pool towels that are higher quality and a higher price point.

• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 5/12/21, following an experience of 3/29/21 by BROCK B. *

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• 4 / 5

  

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  fast and good products

  Review of 5/12/21, following an experience of 4/5/21 by JAYCEE L. *

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• 5 / 5

  

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  Very good qaulity will order more products!

  Review of 5/12/21, following an experience of 4/11/21 by CHEYENNE B. *

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• 5 / 5

  

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  Site was easy to use, so no troubles there. Delivery was fair, I did have to call to check on my order, but the company was very quick to find my order and let me know it would arrive soon.

  Review of 5/12/21, following an experience of 3/29/21 by SEDRICK H. *

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• 5 / 5

  

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  Very Pretty!! Received in a timely manner. Thank you!!

  Review of 5/12/21, following an experience of 3/29/21 by KRISTOFER T. *

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• 5 / 5

  

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  AAA+++

  Review of 5/7/21, following an experience of 3/23/21 by FLO W. *

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• 5 / 5

  

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  The site was easy to navigate and the customer service was great. The product was delivered on time.

  Review of 5/7/21, following an experience of 3/24/21 by ADONIS C. *

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• 5 / 5

  

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  Great pricing, quick shipping

  Review of 5/7/21, following an experience of 3/28/21 by THURMAN R. *

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• 5 / 5

  

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  Easy to read and get orders fast ground shipping.

  Review of 5/7/21, following an experience of 4/22/21 by JULIE H. *

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• 5 / 5

  

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  The apron quality is very good. The turnaround from order to shipping is also very good. The shipping is the same if you order 6 aprons or 24, which is a bit puzzling.

  Review of 5/7/21, following an experience of 4/23/21 by GOLDA L. *

  *Pseudonymized data at the request of the author

  Answer by directtextilestore.com

  

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  Thank you for your business and review, we are glad you like the aprons. Unfortunately we do not have any control over the cost of shipping. UPS has a minimum delivery price and depending on product it can often be the same for differing quantities.

• 5 / 5

  

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  Everything exactly as stated, and expected.Excellent price.

  Review of 5/7/21, following an experience of 4/21/21 by MINNIE L. *

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• 5 / 5

  

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  I always expect an excellent product and top notch service... and I got better than what I expected at directtextilestore.com!

  Review of 5/7/21, following an experience of 3/23/21 by LARON D. *

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• 4 / 5

  

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  The navigation of your page during checkout wasn’t the smoothest but I got it done.

  Review of 5/7/21, following an experience of 4/26/21 by MARISOL F. *

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• 3 / 5

  

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  'the shipping was high. the order came quick.

  Review of 5/7/21, following an experience of 4/6/21 by THEO H. *

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• 5 / 5

  

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  The site was easy to understand and order the products I wanted.

  Review of 4/30/21, following an experience of 4/19/21 by CHANELLE D. *

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• 5 / 5

  

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  Good price, quality merchandise, fast shipping.

  Review of 4/30/21, following an experience of 4/17/21 by ZECHARIAH C. *

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• 4 / 5

  

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  It took several times for me to try and place my order. I tried for days before your company would appreciate my money, but it finally went through today

  Review of 4/30/21, following an experience of 4/19/21 by JETT W. *

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• 5 / 5

  

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  We ordered light weight and heavier twin blankets for our Retreat Center beds. we were very pleased with the quality and pricing of both. We will order again. Quick delivery, easy to order. Barb/

  Review of 4/30/21, following an experience of 3/31/21 by ERVIN O. *

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• 5 / 5

  

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  Fast and correot.

  Review of 4/30/21, following an experience of 3/15/21 by ALBERTHA O. *

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• 5 / 5

  

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  Everyone was very polite and ready to take care of me. It was a pleasure to do business with them.

  Review of 4/30/21, following an experience of 3/29/21 by MADISON E. *

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• 5 / 5

  

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  Order was complete and delivered as promised. Would recommend them, highly.

  Review of 4/30/21, following an experience of 3/10/21 by CORALIE R. *

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• 2 / 5

  

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  The sample was much nice than the bulk order.

  Review of 4/30/21, following an experience of 3/15/21 by KEVIN L. *

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  Answer by directtextilestore.com

  

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  Thank you for your business. This is strange. The manufacturer should have sent the same bulk order product as the sample. You can send us a picture of the sample and bulk order product to info@directtextilestore.com and we will send to the manufacturer if you would like to pursue a return. Best Regards.

  Answer by Kevin L

  

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  I don’t have the sample at the moment but I am open to returning what I have left that I can’t sell.

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• 5 / 5

  

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  My order arrived on time and I could not be more pleased with the quality of the blanket.

  Review of 4/30/21, following an experience of 4/9/21 by JADE L. *

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• 5 / 5

  

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  Excellent

  Review of 4/30/21, following an experience of 4/15/21 by TRESSIE K. *

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• 5 / 5

  

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  Searched the internet for nice dinner/luncheon napkin for our ladies' event. Found a quality product at a decent price. Website was informative regarding tablecloth drop calculations.

  Review of 4/30/21, following an experience of 3/19/21 by CLIFFORD B. *

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• 5 / 5

  

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  Excellent and fast delivery

  Review of 4/30/21, following an experience of 3/24/21 by RASHEED S. *

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• 5 / 5

  

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  Order was confirmed and shipped quickly! Very easy ordering online - no issues and they take Paypal!

  Review of 4/30/21, following an experience of 4/16/21 by KENTON R. *

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• 5 / 5

  

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  A+++ seller

  Review of 4/30/21, following an experience of 3/16/21 by ROSELLA K. *

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• 5 / 5

  

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  Very easy to go through the site and checkout.

  Review of 4/30/21, following an experience of 3/20/21 by TIANA S. *

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• 5 / 5

  

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  Excellent website and array of products.

  Review of 4/30/21, following an experience of 4/18/21 by TIERRA W. *

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• 4 / 5

  

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  I would like to be able to see more photos of the article from different views. Just one pic makes it hard to evaluate if the product will work for me.

  Review of 4/21/21, following an experience of 4/12/21 by ELOUISE B. *

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• 5 / 5

  

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  Great prices and quality products !

  Review of 4/21/21, following an experience of 4/14/21 by ASA K. *

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• 3 / 5

  

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  Customer Service replies on a timely manner, website very easy to use with many selections. However, the product is Very Poor!!

  Review of 4/21/21, following an experience of 4/1/21 by RHIANNA G. *

  *Pseudonymized data at the request of the author

  Answer by directtextilestore.com

  

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  Thank you for your recognition of our customer service team and website. We are sorry to hear the economy towels were not to your satisfaction. These are low end, economy towels, intended for limited environments such as economy hotels, car wash, etc. We have many other quality towels available at different price points.

• 4 / 5

  

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  I have ordered from direct textiles in the past and the process is fairly simple.

  Review of 4/21/21, following an experience of 4/14/21 by MISTY J. *

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• 5 / 5

  

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  Very nice

  Review of 4/21/21, following an experience of 3/30/21 by BRADEN T. *

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• 5 / 5

  

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  Fast shipping, no problems.

  Review of 4/21/21, following an experience of 3/23/21 by ALEXANDREA R. *

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• 4 / 5

  

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  The site was a bit difficult to navigate. I think it could be easier. I almost decided to find another site.

  Review of 4/21/21, following an experience of 4/10/21 by LAURIE F. *

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• 5 / 5

  

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  I went to this site because of dissatisfaction with another company's shipping delay. I spent about the same amount of money and got 3 times the value! Also, the pillowcases arrived 1 day b4 the other order that had been promised 2 weeks prior.

  Review of 4/21/21, following an experience of 3/24/21 by NORMA A. *

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• 4 / 5

  

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  VERY FAST AND GOOD PRICR

  Review of 4/21/21, following an experience of 4/5/21 by JUDE M. *

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• 5 / 5

  

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  The site was easy to navigate. What impressed me most is that the product arrived in less than 48 hours after ordering. Would not hesitate to use again in the future for our business.

  Review of 4/21/21, following an experience of 3/23/21 by ANTONIA C. *

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• 5 / 5

  

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  Great products

  Review of 4/18/21, following an experience of 3/3/21 by ANASTASIA L. *

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• 4 / 5

  

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  Easy ordering, one of my two packages never came but it showed as delivered. Called to let them know and received my missing product within 4 days.

  Review of 4/18/21, following an experience of 2/26/21 by JEANIE W. *

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• 3 / 5

  

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  The web site could be more flexible, for instance, only one selection per catagory can be selected. There was no where to upload my sales and use certificate nor did the site ask for it. There is a great selection of products. SHIPPING IS RIDICULOUS. It cost more than my purchases. Considering there is a warehouse in Orlando, that is highway robbery.

  Review of 4/18/21, following an experience of 4/3/21 by MARGARETTE M. *

  *Pseudonymized data at the request of the author

  Answer by directtextilestore.com

  

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  Hi, Thank you for your business. We are a wholesaler and some of our products are only available in one quantity. We do not have an upload for sales and use certificate. After you have created an account, you can reply to the account email confirmation and attach a copy of your Sales Tax Certificate and we will apply accordingly. Shipping can be expensive on some individual items as we are a wholesaler selling in bulk quantities. Sincerely, Direct Textile Store

• 5 / 5

  

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  The items came quickly and were nicer than expected. Very satisfied

  Review of 4/18/21, following an experience of 3/19/21 by RODGER W. *

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• 5 / 5

  

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  Good selection and quick shipping.

  Review of 4/18/21, following an experience of 4/3/21 by ASHTYN D. *

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• 4 / 5

  

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  The pillow are lovely, I'm so happy to have my own. We used them on vacation and I ordered them our first night there! Customer service could improve but happy with the product

  Review of 4/18/21, following an experience of 3/19/21 by LINNEA C. *

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• 5 / 5

  

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  great customer service. delivery in time. im happy with it.

  Review of 4/18/21, following an experience of 4/3/21 by CRISTINA B. *

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• 1 / 5

  

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  The towels were horrible. Looked like cleaning rags. Not suitable for a hotel. The picture on the website was very deceiving.

  Review of 4/17/21, following an experience of 4/1/21 by BRENDAN B. *

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• 5 / 5

  

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  Really easy

  Review of 4/17/21, following an experience of 4/2/21 by WILLA D. *

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• 5 / 5

  

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  This was my first order. Everything went very well, I received friendly assistance from customer service with ordering, and my items arrived timely and in perfect condition. Very happy with the overall experience!

  Review of 4/10/21, following an experience of 3/11/21 by JERAMIE C. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  There was no place to put my credit card number or say pay by PayPal. I had to call in the next day to process purchase. The information boxes need improving.

  Review of 4/10/21, following an experience of 3/25/21 by JERRELL K. *

  *Pseudonymized data at the request of the author

  Answer by directtextilestore.com

  

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  Hi, Thank you for your business and for your input. There is a box on the Checkout page for payment methods which includes PayPal. Perhaps there were some website updates occurring and this box was not showing for you. Sorry for any inconvenience. We are glad our customer service team was able to help process your order. Should you need any assistance in the future please call 800-615-5822 or info@directtextilestore.com. Sincerely, Direct Textile Store

• 5 / 5

  

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  Top quality at an affordable price! I will order from them again.

  Review of 4/10/21, following an experience of 3/14/21 by GUIDO C. *

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• 5 / 5

  

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  I love ordering from Direct Textile. Always a great product and a fast turnaround!

  Review of 4/10/21, following an experience of 3/27/21 by TIMOTHY D. *

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• 5 / 5

  

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  Fast easy ordering, delivered quickly.

  Review of 4/10/21, following an experience of 2/25/21 by IDA B. *

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• 5 / 5

  

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  Excellent service. I would recommend.

  Review of 4/10/21, following an experience of 3/11/21 by TORRANCE B. *

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• 3 / 5

  

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  Site navigation gave me the wrong pricing for my order. But this was rectified by customer service.

  Review of 4/8/21, following an experience of 3/18/21 by GORDON S. *

  *Pseudonymized data at the request of the author

  Answer by directtextilestore.com

  

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  Hi, Thank you for your patronage. We did have a glitch that we addressed. We are glad you contacted our customer service team and they were able to rectify the issue for you. Sincerely, Direct Textile Store

• 5 / 5

  

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  I was unable to complete the check out on line as the site did not give me the opportunity to enter the credit card information. I called direct and the Customer service agent pulled up my order took my CC and done. Very quick and easy.

  Review of 4/5/21, following an experience of 3/23/21 by FREDY D. *

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• 5 / 5

  

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  I have several vacation rentals and so far I have been very happy with everything I have ordered. Descriptions are very helpful and accurate.

  Review of 4/5/21, following an experience of 3/23/21 by BRENNON S. *

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• 5 / 5

  

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  Fabulous products at an even better price!

  Review of 4/5/21, following an experience of 3/18/21 by TRENTON H. *

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• 5 / 5

  

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  It came just in time for me to redecorate my bathroom .

  Review of 4/5/21, following an experience of 2/20/21 by JAZLYN K. *

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• 5 / 5

  

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  Easy, quick delivery, exactly what we were looking for

  Review of 4/5/21, following an experience of 2/19/21 by ZETTA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  They are simple to use, everything arrives on time and in good condition.

  Review of 4/5/21, following an experience of 3/21/21 by MARLEE M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  i loved the sample and the quality of the blanket and towel.. still waiting on another sample.. but love it..

  Review of 4/5/21, following an experience of 3/19/21 by MOLLY S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Delivery was a bit delayed. Lab coats were thicker and stiffer than the same ones I previously ordered so I was a bit disappointed by that.

  Review of 4/5/21, following an experience of 2/17/21 by ANDREANE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to order. Received my smocks in a matter of days

  Review of 4/5/21, following an experience of 2/23/21 by KARSON B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to navigate. Found what I wanted easily. I would buy more things if you can give me less items per package. This is for my personal use.

  Review of 4/5/21, following an experience of 3/20/21 by BENNETT B. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I often receive stained sheets and when I call I am told this is a known distributor issue. Then I am either stuck with a partial refund or waiting even longer to receive a product... poor customer service.

  Review of 4/5/21, following an experience of 3/19/21 by ABBIE L. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I bought tea towels for my embroidery business. Some of them came in soiled with mildew, water stained and had a bad odor. I am currently working on getting the pictures to upload to send back to direct textiles. I bought these items previously and they were fine

  Review of 4/3/21, following an experience of 2/16/21 by ESTRELLA H. *

  *Pseudonymized data at the request of the author

  Answer by directtextilestore.com

  

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  Hi, We are sorry these items arrived to you in this condition and any aggravation this has caused you. Once we have the pictures we will send them to the manufacturer to get this rectified as soon as possible. Should you have any questions please contact our customer service team 800-615-5582 or e-mail usinfo@directtextilestore.com. We appreciate you and your business. . Thank you, Direct Textile Store

• 5 / 5

  

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  Very nice towels got them on time definitely will order them again.

  Review of 4/1/21, following an experience of 2/15/21 by SIMEON P. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Ordered item, received something different than what the photo showed, returned item and was hit with shipping both ways plus a restock fee. If the item had been photographed appropriately I would never have ordered it. The whole transaction should have been taken care of with more care and concern. So not impressed. Will not order from this site again. Service and response times slow and unsatisfactory. In fact, they have since updated one of the photos to show the beveled edge more clearly which justifies my complaint! I wonder after reading this if they will wish they would have handled my return differently???

  Review of 4/1/21, following an experience of 1/24/21 by UBALDO S. *

  *Pseudonymized data at the request of the author

  Answer by directtextilestore.com

  

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  Hi, We are sorry this item did not work for you; however, we disagree with your review and respectfully ask you to remove it. We did respond to your concern in a timely manner. You sent an e-mail to us on Feb 1 and we responded on Feb 3. We requested you send us photos of the placemats and the label on the box. The warehouse reviewed them and confirmed you correctly received the item you ordered and we followed up with you on Feb 5 with this information. There is a magnifying glass that hovers over the product so you can get a closer view. We did not change out the picture. We do offer samples on most items including this item to ensure it meets your needs. You can return the item with the RA#. Our prices are at wholesale and we simply pass on the 15% restocking fee which comes from the manufacturer. Sincerely, Direct Textile Store

Reviews displayed in chronological order