Customer reviews for willoughbys.com

3.5 / 5

Calculated from 171 reviews obtained over the last 12 months

10900 reviews since 31/03/2020

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Information willoughbys.com

  • Company

    Willoughby's Photo Emporium

  • Description

    Willoughby’s Photo Emporium stands as a premier destination for cameras, imaging technology, and professional photo services. With an extensive range of digital and film equipment, lenses, and accessories, the store caters to both seasoned photographers and enthusiastic hobbyists alike. Beyond retail, Willoughby’s offers expert repair work, film development, and high-quality printing solutions—providing complete support at every stage of the photographic journey. Renowned for its integrity, reliability, and unwavering dedication to customer satisfaction, Willoughby’s has earned its reputation as a trusted name in the industry. By combining time-honored craftsmanship with cutting-edge innovation, the emporium continues to help customers capture and preserve life’s most meaningful moments.

  • Address

    15 West 36th Street 10018 New York

  • Website

    https://www.willoughbys.com

  • Category

    Hifi, photos and videos

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Customer reviews

  • 4 / 5
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    So helpful in shop and on the phone

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  • 3 / 5
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    Everything fine. Shipping took 10 days from NY to NJ , thats "ok". If that would be faster, i would give 5 stars. Service is good.

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  • 5 / 5
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    Ordered DJI MINI 2 PROPS. Said on the order was a pair, but it was a complete set. Order came on time. Very satisfied.

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  • 5 / 5
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    A top quality Panasonic Lumix DMC-FZ300 at a good price with speedy, free delivery.

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  • 4 / 5
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    reason for 4 stars is just for the fact that no human venture is 100% perfect. But, almost. they are great and just what I wanted

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  • 5 / 5
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    An excellent experience! My query was answered promptly and my item arrived incredibly quickly. Perfect!

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  • 5 / 5
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    I had the older version of the Shure MOTIV MV88 and when I called Willoughby's Cameras I got an AUDIO specialist who KNEW HIS STUFF and used the old and new mics himself. He gave me information that allowed me to buy the KIT on the spot and use it to it's fullest extent. Thank you Shure and thank you Willoughby's Cameras!

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  • 5 / 5
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    My initial enquiry prior to purchasing a Barlow lens was dealt with promptly and efficiently . This was followed up by a delivery that was very quick added to which the goods had been packed extremely well so my new scope was glass secure and undamaged. Thank you.

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  • 5 / 5
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    Not only did I get this Microscope for myself, but it came with a free copy of Celestron The Functions of the Microscope Book, which looks like a great book for my 10 yr daughter to plunge into complex biology at an early age. She loves science picture books and gets his family to help her read materials and do the experiments. Thanks

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  • 5 / 5
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    Staff are amazing both in terms of knowledge but also polite and friendly.

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  • 5 / 5
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    I've been to Willoughby's Cameras twice before, and can confirm all the positive reviews. The thing that strikes the most, other than the really well stocked shelves, is the friendliness of the staff. Both times I came in, the staff were more than willing to have a chat with me and let me play with some Samyang lenses I wanted to get a feel for. Great store, and more than recommended.

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  • 5 / 5
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    There is an astounding amount of accessories for the BMPCC. I let the church use it for the Good Friday Eve services and all I got was rocks! Good sign moving forward. I haven't had a great chance to use it as I'm still putting together the rig!

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  • 4 / 5
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    Extremely helpful, knowledgeable and friendly staff in the Willoughbys store. Always my first port of call.

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  • 5 / 5
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    Excellent service from Willoughby's Cameras. Competive price & fast delivery. Hoya 72 mm Ultra Pro UV filter does the job of sealing off dust & UV out of the lens.

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  • 4 / 5
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    Easy to Order, Confirmation email arrived quickly as did my order. Thank you

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  • 5 / 5
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    Great bargain on a Leica Noctilux f1.0 lens. Very quick dispatch and delivery. Lens was well packed. As described. Will definitly use Willoughby's cameras again

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  • 4 / 5
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    Just traded in my old Canon 90D and 70-300mm zoom lens good service and reasonable trade in price. Recommended service at Willoughby's Cameras.

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  • 5 / 5
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    Amazing customer service! I would recommend Willoughby's Cameras to anyone. Good choice of cameras and equipment and great customer service with knowledgeable and friendly staff. Greg was especially helpful and while I didn't go in to buy a camera next time I need one I definitely will go to Willoughby's Cameras. Online you don't find the expertise, knowledge and experience these guys have and it! Thanks again.

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  • 3 / 5
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    Poor Delivery Service Willoughby's Cameras would be far better if they didn't use USPS to deliver their goods. Why they cant send via FedEx to the South and outside NY is beyond me. USPS are zone based and charge a premium rate and a terrible service in remote areas. I wouldn't have minded but in the banner adverts they say they offer free delivery on orders over $50, but fail to tell you that they will discriminate against you for living in Delaware. I paid $32.99 for delivery of camera body it took over a week to arrive at the same time parcels from other suppliers were arriving next day via USPS.

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  • 5 / 5
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    Absolutely excellent service. An unheard provider of cameras and equipment to me before I purchased my new camera through them and not will be using them again! Great range of products and really really competitive prices and the customer service I received when my bank out the payment on hold to ensure I’d still get the camera I wanted and so so quick! Came within a couple days. Thank you Willoughby's Cameras

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  • 5 / 5
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    HAPPY 1ST TIME CUSTOMER!!! As a first time user of online shopping for a second hand item such as this, I was a little nervous but I was really happy with my purchase. Good delivery experience and will certainly use Willoughby's Cameras again in the future

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  • 5 / 5
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    I am new to photography, I bought a Canon 7 D mark II at Willoughby's Cameras to shoot my son playing tennis. With this camera/lens combo and the 10fps speed, i've been taking stunning photos. I also utilize both photo and video and have had zero problems. I also have Canon 70-200 and 100-400 lenses that I use that have worked very well with the 7D. I specifically bought this for sports and I highly recommend the shop.

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  • 5 / 5
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    I bought the BMPCC4k and I thought it was going to take a month at least to get to me due to the limited item quantity but I actually got it within a week of ordering which is super cool. They had agile communication throughout so I will give them 10/10. Thanks, Willoughby's Cameras!

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  • 5 / 5
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    The Lensbaby Velvet 56mm f/1.6 Lens for Pentax K (Black) is compatible with both full frame and cropped sensor cameras.

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  • 5 / 5
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    Great experience at Willoughby's Cameras New York. Especially thanks Rachel for her help and patience. Def will go back for more purchase and training courses.

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  • 5 / 5
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    I knew all of specs about the ball head that I wanted to buy before I came to Willoughby's Cameras, but the sales assistant was still very helpful. After my purchase they let me use a table to transfer all of my gear from my existing bag into the new one and I left a happy customer carrying my new bag. One further point - the air conditioning was amazing especially when it was 31C outside 😀

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  • 5 / 5
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    The most helpful staff. Went in to buy a shotgun microphones as a novice film maker/vlogger/podcaster. I spent 20 minutes, took out 3 (fresh out of the box) brand new, they provided maximum autonomy to test and re-experiment, using my MacBook and Canon Vixia HF G40. It's well worth the few DOLLARS above the lowest online price - though they are very competitive - to receive this quality of service. I preferred the Rode, and I shall be back to buy.

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  • 5 / 5
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    It was really awesome that WCE offered expedited shipping because I got the 5D mark III last minute to go on a short vacation and it worked so well I now use it to take close up photos of flowers, and my grandbaby. I did my research and chose this site over K&M, Canon, or other electronic stores because of the included bells & whistles such as the camera case and the memory card. Very good upping my shoots from the flagship EOS 650 I've owned for 10 years and would definitely recommend!

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  • 5 / 5
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    ⭐️⭐️⭐️⭐️⭐️Thank you again to the gentleman at Willoughby's Camera. I’m a repeat customer now second time dealing with these guys and yet again, superb service! Friendly, funny, honest, trustworthy and most of all, very knowledgeable! Very very happy customer and would highly recommend them. Will bring my business to them again in the future. Five stars gents! 👍🏼⭐️⭐️⭐️⭐️⭐️

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  • 5 / 5
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    Such a Sweet Deal! I am very happy that I purchased the URSA Mini Pro 4.6k G2 kit with Free Accessories from WCE! The delivery and custom service was great! I will purchase again for sure! Everything shipped without problems and as promised! Thank you!

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  • 5 / 5
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    I was fortunate enough to go into the shop just after Christmas. I was interested in the HERO9, which they had on display. They opened a new box for me and let me try it out for over an hour in my own room, after demonstrating the features to me. Top class service and can't wait for it to open again!

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  • 3 / 5
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    Very disarrayed organization, and the guy promised me my film would be developed within a week. Three weeks later and I am still waiting. I would have developed it myself but I needed it in a rush so thought a professional might be a better option. Obviously I was wrong. Not a reliable film processing source at all.

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  • 5 / 5
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    To lads good prices, best RED DIGITAL shop in New York

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  • 4 / 5
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    Mainstay camera shop: a bit off the charted path in Midtown Manhattan, but photographers will find it. Solid stock and knowledgeable staff. They sell second-hand items as well.

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  • 5 / 5
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    I'm not a professional photographer but have enjoyed photography for many years. Having always bought all my 35mm film SLR cameras and a couple of DSLR, I overlooked buying from any online companies as I knew Greg would come steer me to select the best camera. This new R6 is worth the wait. The fact that I can continue using my native lenses with an adapter is a big plus. The pictures I have taken with this camera are remarkable. I'm enjoying learning more exciting things about this camera. Thanks to WCE for their dependable service.

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  • 5 / 5
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    A professional & renowned retailer for surveillance camera technologies such as hidden & spy, body cameras, counter surveillance etc. Whether you need a system to protect your home or business, you can depend on surveillance video systems to document everything that happens on your property. Check out Willoughby's Cameras vast repertoire of security systems to find the right protection to meet your needs.

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  • 5 / 5
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    Greg and Silvio provide EXCELLENT service as always. Great online, photo & video hardware store and after service. Highly recommend their underwater photography products as well.

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  • 5 / 5
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    WCE delivers first class friendly service and products to match! Thank you for the customized advice, advised me accurately towards a compact A7C and I love thm for creating an environment where I can chat with other people with the same hobby.

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  • 5 / 5
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    I have been a Willoughby's Cameras' customer since 2008. Best place to buy Canon USA and related gadgets , hands down. Mr Silvio Cruz is a very knowledgeable person who helped me with every purchase and product selection. Genuine interest in supporting customers. Price is the best as well. Will be back for more :)

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  • 5 / 5
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    Had no idea Midtown Manhattan had such a gem of a store for the Olympus brand! They've got a great range, it's a great place to check out Olympus point & snap and mirrorless cameras. The customer service is superb, very helpful, knowledgeable and honest. I wanted to try an Olympus OM-D E-M1 Mark III which they didn't have in stock and they were happy to recommend another shop I could find them at! I ended up buying my OM-D E-M1 Mark III from elsewhere but if Willoughby's Camera had the camera I would definitely buy from them!

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  • 4 / 5
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    Great service, staff are patient and never pushy, easy warranty/replacement - highly recommended.

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  • 4 / 5
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    Very friendly and polite staff. I bought two TG-6s in 4 years time and they kept their well customer service quality.

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  • 5 / 5
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    Had an online chat with Kate- what a legend. Took the time to find the right product for my equipment and needs. Made the right recommendations for me, didn't do the hard sell. Highly recommended - great service and knowledge is hard to find. Solid 5 Stars.

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  • 4 / 5
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    Just got my 6d mark ii on time even in a pandemic. Best price and best service. Just go here, don't bother going to amazon or anywhere else.

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  • 5 / 5
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    WCE promo prompted me to pull the trigger on the sony a9. The camera is all I expected and the order processing and delivery were fast. Definitely recommend this to wildlife photographers. Does a great job with other photography also. Mine came with the Godox V860ll flash. Great flash unit. Im a happy camper. Thanks Willoughby's Cameras. Great to have you for all my photography needs.

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  • 5 / 5
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    Great service and amazing delivery times. Would recommend.

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  • 5 / 5
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    Nice, helpful guys. Wasn’t happy with the Alpha a7S III I ordered, 4k resolution wasn’t a premium for me. After some advice from Greg, sent it back for a BM Pocket 6k. Fantastic digital cine cameras selection, great all kinds of pro video equipment. Fast shipping, no issues, too easy. Highly recommended getting your video gear here!

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  • 4 / 5
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    I was a customer of willoughby's website before popping in the store. The choice, the quality and the prices are spectacular. The sales reps are competent and advice is not biased on a pricier brand or selfish interest. It is one of the few stores where you can really try out the equipment before purchasing. Regular free workshops are offered and allow the use of high-end equipment. A store for true enthusiasts.

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  • 5 / 5
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    Great business with extremely friendly staff that helpfully encourage you to try out and demo their gear. Photographers' hobbyist & prosumer candy store.

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  • 5 / 5
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    Excellent range of high quality camera gear, lenses, teleconverters, t-mount and related accessories. What sets this place apart from other photography stores is the exceptionally friendly, knowledgeable and helpful staff, who assist you in making an informed decision with such a wide range of choices. I’ve spent hours testing product in the store and asking questions about them, including past the 6.00pm closing time, and never felt unwelcome. Their prices are generally as good as you will find for the given products, but even if they’re higher, they’re worth the pleasant purchase experience and the comfort in knowing that you can rely on homely after-sale service of a standard that is very rare in New York. We need more of this type of honest, unpretentious boutique business.

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  • 3 / 5
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    Store bright and breezy, with lots of choices regarding cameras. However, I anticipated that there would be more choices in GoPro and DJI products... and more diversity. Moreover little choice optically, filter, light ... As for customer service I could not tell, I have not used the vendor twice.

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  • 5 / 5
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    A hidden gem stocking Tons of mobile microphones. Great selection and the best customer service and expert advice.

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  • 4 / 5
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    Super helpful staff member here .. got a 4x5 camera from them and is in immaculate condition.. fair price and he gave me a trigger as a gift .. be aware is cash only tho.

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  • 5 / 5
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    For the first time, I have purchased from such a long distance to Mxco. I really don't have trust that how Willoughby's Cameras delivers my Lensbaby Burnside 35mm F/2.8 but they prove me wrong. they deliver me pristine condition lens with assume condition. keep it up. thank you, 100% satisfied clint

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  • 5 / 5
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    Did an excellent job cleaning my EOS 1D Mark IV (especially the focusing screen, which was SO grubby). Very happy customer, will definitely be back!

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  • 5 / 5
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    The Starlight Xpress Trius color CCD imaging camera was my go to for milky way and astrophotography. I decided to take advantage of the Xpress Trius and exceptional 2750x2200 Image Resolution so upgraded. I am very happy with this camera. You won't be disappointed in this telescope imaging camera, all around fabulous precision camera.

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  • 4 / 5
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    I purchased a Canon IVY CLIQ 2 Hybrid Digital Camera / ZINK Printer via the website. It was described as being in excellent condition. That was an understatement, it is almost perfect. It arrived extremely quickly and the contact from the shop even during the current pandemic was outstanding. I have yet to put a zink paper through it and so will complete this review at a later date. I look forward one day to visiting the shop in person.

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  • 3 / 5
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    Previous to purchasing this Cyanotype kit, our professor recommended it. I'm a photography student at Northern Michigan University, so I ordered a couple bottles for myself. This seemed less expensive for the quantity and Photographers Formulary has a good reputation for alternative chemistry, so I decided to try it out. So far, it seems the blue isn't as rich as the Photographers' Formulary and doesn't coat as well. I'll keep trying and see if this is really the case.

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  • 4 / 5
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    I recently bought a flashlight and underwater video light at Willoughby's Cameras . It was my first buy at WCE. Silvio is absolutely fantastic in providing professional advice, options and he gives his unbiased opinion on what the best buy is for your level and underwater ambitions. I will definitely continue buying future extensions without hesitation from Silvio/WCE.

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  • 4 / 5
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    Awesome full frame DSLR I am in love with my camera and WCE. I love my new camera. It is exactly what I wanted. So easy to use. You guys rock! My orders were shipped with care, packaged perfectly and arrived on time.

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  • 5 / 5
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    The best camera store in New York. Special thanks to Greg and Rachel who helped me choose my landscape, cityscape, scenic and sunrise photography equipment. Best advice and not even a hint of hard sell to me who was new to this industry. Thank you once more.

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  • 4 / 5
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    Great service as always! Silvio always gives sound and fair advice, will go back time and time again.

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  • 5 / 5
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    Never visited. Just website order. Arrived the next day. Excellent service. Been using willoughbys since I was in Junior high. 5 Star. And thanks for the sweeties

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  • 3 / 5
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    Blah!! Blah!! I came from using the 6D to the Mark IV but the colors and dynamic range are off on this camera. It's horrific in daylight and low/light scenarios and I have used it in comparison side by side to my 90D with the same lens and settings. Lost my money following his advice on this upgrade.

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  • 5 / 5
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    Very professional, very knowledgeable, very courteous. Out of my way from Missouri but 100% worth the trip for their expertise.

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  • 4 / 5
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    Took my Leica S3 medium format into Willoughby's Camera this morning with a minor but pressing issue and they managed to fix it for me straightaway and for an extremely reasonable price. Very happy with their service and will definitely be using them again.

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  • 4 / 5
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    Great range of stock, bought a Pentax K1000, works perfect, in mint condition, and for a competitive price. Staff were very knowledgeable.

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  • 4 / 5
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    When I entered Willoughby's Cameras it was to purchase a backpack and I immediately saw the DJI Mavic Mini and was intrigued. So that day I purchased a Mavic Air mini and Im so glad I did. Today I got home and opened the packaging. Everything was so simple to use and can I say Im just freaking astonished and so excited for my purchase. I was able to assemble the drone super easy and start a session indoors. I so would recommend this store to any beginner. Great product and fast shipping. Never any problems from WCE!!

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  • 4 / 5
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    Shop specializing in secondhand still and cine cameras and equipment, plus repairs and processing.

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  • 5 / 5
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    Nice and helpful staff, really like their customer support. This is a good store with a variety of options to choose and compare. Definitely recommend this store if you're interested in cameras, lenses, or other related accessories like tripod, camera bag, etc. If you are living in Manhattan, their store is strategically nestled for you to reach by a bike or car.

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  • 5 / 5
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    Willoughby's is a Mecca for a photographer, they carry a multi-brand collection of on-camera flashes. I searched their site for a nifty flash nevertheless and the SF 40 stood out. I bought it and fortunately it has features that are better than expected and ease in using I bought the flash for a Leica M-P (240) Safari rangefinder camera. What a relief! Thank you, Leica for offering this and thank you, Willoughby's Cameras, for stocking it!

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  • 5 / 5
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    I just upgraded from a Nikon D7200 to the D850. I'm blown away with how much better this camera is. The pictures are crisp, and have so much more depth than before. Its easy to use, and I love the tilting touch-screen rear screen. I bought a Nikon AF-S NIKKOR 28-300mm f/3.5 to use with this camera, and I could not be more happy with everything. The camera is a beast and more heavy than D7200, but its very sturdy. Its truly a prosumer camera. As always, Willoughby's Cameras had the best price, and were very quick to get my camera shipped.

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  • 5 / 5
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    Recommendable. Been around awhile. Still a great place to find good used gear. I do recommend this place whole-heartedly ! And the owner is awesome.

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  • 4 / 5
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    Like the name suggests, it's an camera shop. Selling everything that has to do with cameras, drones, and other types of photography. Excellent range of products on display for you to get a hands-on experience.

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  • 5 / 5
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    5 Stars for consistently good aftersales. I bought a ProGrade 128GB CFexpress card online which subsequently developed a fault, the return procedure was straightforward, the card was swapped by the manufacturer and returned from Willoughby's within ten days. Communication via email and phone was very seamless.

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  • 4 / 5
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    Such a great store. I love the location and the employees. Cool used gear too

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  • 3 / 5
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    Great assortment, less knowledgeable, friendly and helpful persons in the shop

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  • 4 / 5
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    The Team of the Willoughby's Camera is very friendly and competent. They assist me thoroughly spending a lot of time trying to solve my very custom problem. At the end they found a good solution for me and I am very happy about their service. Thanks you very much Greg. Best regards

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  • 5 / 5
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    Absolutely First Class service, I have just recently moved from a superzoom setup to a new mirrorless Nikon Z 6II. The support and can do attitude from Ray@ Willoughby's Cameras is just great, nothing is too much of problem. I have received great communication about my deliveries and orders. I have had all my many questions answered. All done online without any fuss. Great company to buy from with fantastic support. Thank you Ray & your team!

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  • 4 / 5
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    Fantastic service ,had a small issue resolved very quickly , all items arrived as described and on time. Very knowledgeable staff. I don't think you could get a better service

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  • 5 / 5
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    I'm Blown Away by Store's service! Greg, Ray and his team accomplish photographic alchemy! I hesitated for a long time to buy this Sigma TC-1401 1.4x Teleconverter, but with Willoughby's lenient return policy, I gave it a try. I'm using it with Canon EF to work and Canon 5D Mark IV plus a Sigma 150-600mm Contemporary lens. Well, it exceeds my expectations! AF is just as fast and sharpness is terrific. I highly recommend this company for teleconverter solutions.

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  • 4 / 5
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    Excellent service. Very helpful staff. Got exactly what I needed and was informed how to get what I needed in the future as well. Will be back for all my camera needs.

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  • 5 / 5
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    The camera shop in town. Very professional guide and good attitude. Forget the other shop next to the Iconic Empire State Building, no reason to buy there.

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  • 5 / 5
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    Family owned NY firm, they will take care of you the best they can. I had a faulty Mamiya C220,delivered, factory problem, and they reshipped a new model one day after. Fluid communication. They are people you can trust. Fully satisfied.

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  • 5 / 5
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    I love my new new Nikon Z 24-200mm lens, and am so impressed with the outstanding customer service I received at willoughbys.com. Highly recommend!

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  • 4 / 5
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    Friendly service at a reasonable price

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  • 5 / 5
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    I had a great experience ordering a D610 kit from this store. I had been hiving off a stream of dollars over the past 2 years for a new camera (upgrade sort of thing). I was still a little shy of reaching my goal, but then I found Willoughby's Cameras. Their price was the best and it allowed me to buy my new camera. Jimmy was friendly, great and very helpful. I'm very happy with my purchase and happy to have had Jimmy assist me.

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  • 5 / 5
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    We are photographers and videographers. Everything you need you can find in here. They can help you if you have any questions. They do repairs, clean your leans, and much more. Go and check yourself their services and store.

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  • 5 / 5
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    Bought a Pictor 20-55mm here in 2018. Been back over the years for this and that. Ryan, and his staff, have always been super friendly and always offer solid advice with no pressure. It's worth the drive from either NJ or North Dakota if you are at all interested in purchasing a low-cost, lightweight super zoom cine lenses.

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  • 5 / 5
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    I first decided to take up sports photography in America. The camera and lens I wanted I couldn't find in the city. But the Sony web site had a link to a wonderful store in Midtown Manhattan (WCE). I ordered my first camera from Silvio and the response and delivery was fast and everything was wrapped securely. He has always been my go to guy for equipment.

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  • 5 / 5
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    prompt shipping, pleasure to deal with

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  • 4 / 5
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    I have four Canon camera bodies and dozens of lenses, used and new from Willoughby's Cameras. I've tried big box stores in the past, but I was disappointed in the customer service. I'll stick with Willoughby's Cameras for all my Canon cameras or related needs. I used the company's website to place my order and received my order in just a few days via free shipping. I have used WCE for a number of years and have always been more than satisfied.

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  • 4 / 5
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    Excellent service from Greg, extremely knowledgeable. Answered all of our questions and then some. Excited to try out our Telephoto lens for the first time now.

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  • 3 / 5
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    Examine goods from this company at delivery. The IndiPRO Tools PD-95 I ordered is a great battery, Lasts pretty long. I've noticed that it doesn't quite sit well in the V-Lock like my other off-brand batteries do (i.e. Atomos and Smith-Victor)

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  • 5 / 5
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    I'd never go anywhere else but this place for trail/wildlife camera related gear! Super friendly staff, very knowledgeable and helpful 100% of the time. Its family run so they value your loyalty. Vast stock and a brilliant pre owned section with a plenitude of choice. I'm like a kid in sweetshop when I enter. Great deals. Pop in and discover for yourself.

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  • 5 / 5
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    Brilliant service and highly knowledgeable staff. Special thanks to Greg who went above and beyond helping me choose a refurbished Nikon F-601 AF 35mm Film SLR Camera. I walked into the shop uncertain but left the shop completely assured, happy & with a beautiful piece of equipment

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  • 5 / 5
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    Excellent service. I took my Canon 5D mk 3 in with a malfunctioned CF card slot and it was fixed in about 10 minutes. Very pleased!

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  • 4 / 5
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    By far the best camera store in New York. A refreshing change from shopping online, it's great to go in and not feel pressured and receive honest, friendly advice from the enthusiastic staff. They're in a good central location and have a fantastic range of stock on display as well as some super-rare used bargains on the display.

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  • 5 / 5
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    Super helpful, friendly staff. Got me out of a hitch, after I'd slipped with my camera, and it needed a quick clean. Can't recommend them enough!

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  • 4 / 5
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    The friendly staff helped me solve a problem with my Mamiya RZ67camera. Their advice was much appreciated. They were very friendly and took the time to examine the problem. There was no pressure selling and the staff didn't use pressure tactics. I'm delighted these specialist shops still exist in Heartland New York; it makes a trip to the City worthwhile. I'll be back!

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