Customer reviews for whipflip.com

4.6 / 5

Calculated from 228 reviews obtained over the last 12 months

975 reviews since 14/12/2022

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WhipFlip offers a highly convenient and professional car-selling experience, marked by helpful staff and a seamless process. Many customers appreciate the straightforward transactions and friendly service throughout.

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  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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Information whipflip.com

  • Company

    Whipflip

  • Description

    Selling your used car online has never been easier. Find out what your car is worth and get a better offer than trade in. We come to you. Paid on the spot.

  • Address

    1007 N. Orange Street 4th Floor Wilmington, DE, 19801

  • Website

    https://www.whipflip.com/

  • Category

    Auto and motorcycle

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icon sparkle Review Summary

WhipFlip offers a highly convenient and professional car-selling experience, marked by helpful staff and a seamless process. Many customers appreciate the straightforward transactions and friendly service throughout.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 5 / 5
    Edit Flag

    Very quick service - had a representative at my house within 4 hours of calling them. Rep was excellent and had a check printed and in my hand within the hour for the purchase of my vehicle. Nick was very knowledgeable and friendly and efficient.

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  • 5 / 5
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    Representative were professional and clear with the process. I referred my son.. so you know I trusted the process.

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  • 5 / 5
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    Fast, friendly and no last minute changes.

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  • 5 / 5
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    I am amazed. I tried a few other companies who swore they get back to you fast, offer a fair price, etc. Whip Flip stood by their word and made the process easy and quick. The appraiser came on time, printed the check, and the car was picked up soon after. Hassle free honest company. I highly recommend Whip Flip to anyone who wants to get rid of a car quickly, and to get a fair price. Don't drive the car anywhere, deal with low balling dealerships, or none of that. Depend on Whip Flip to put cash in your pocket TODAY! Thank you for helping again!

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  • 5 / 5
    Edit Flag

    From beginning to end it was easy the person who came out to my home was nice and professional she took her time to explain the process until it was done

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  • 1 / 5
    Edit Flag

    We had a contract for you to purchase my car for $3,000. When your inspector arrived she reneged and renegotiated by offering $500 less because the interior of the car was in poor shape. But I disclose the poor shape of the interior BEFORE we entered into the agreement. You therefore should have asked for more information or never entered into the agreement in the first place.

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  • 5 / 5
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    Very helpful with fair offers. Extremely professional and nice to talk to. I would definitely recommend them.

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  • 5 / 5
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    They were upfront, on time and paid on the spot!

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  • 5 / 5
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    Easy way to sell your car very Professional people

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  • 5 / 5
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    It was an incredible experience selling our SUV on Whipflip!! We found Whipflip on internet, thought gave it a try, we received the estimate price for our SUV instantly. After that we received the call from Whipflip and scheduled someone come to our house provided the inspection. We literally sold our SUV and received the check within 3 hours! They are very professional and efficient! Thanks so much for the excellent service provided!! We highly recommend it!! A

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  • 5 / 5
    Edit Flag

    Simple process, came out to my home, looked at the car, wrote a check and picked up the car the next day.

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  • 3 / 5
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    I wish I could’ve got more money. But I had a great experience and person. Very easy

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  • 5 / 5
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    I had a very good experience on the sale of my car. Great customer's service.

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  • 5 / 5
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    Pleased with the process and the way how it was handled by representative. Wish to have more flexibility’s in dating the cash price. Unexpected it was to find out that recommended Wells Fargo Bank would charge an extra fees when checking the check from WhipFlip.

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  • 5 / 5
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    Express and customer satisfaction is guaranteed

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  • 5 / 5
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    Appraiser was very professional and prompt.

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  • 5 / 5
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    Good experience

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  • 5 / 5
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    I was very pleased with their service. I would like to have more, but they were fair and very professional. Thank you.

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  • 5 / 5
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    Concierge Stephanie was excellent!

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  • 5 / 5
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    The service was excellent, professional, fast and smooth.

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  • 5 / 5
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    Nice and easy, just like they said. 1 call 2 get offer and 3 get paid. I would recommend whip flip to friends and family

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  • 3 / 5
    Edit Flag

    Initial visit to assess car and pay for it was excellent. Follow up has been terrible. The car has been sitting in my driveway for 5 days and they took the keys so I can't even move the car and it is blocking my garage.

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  • 5 / 5
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    Great experience, fast services. Thank you

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  • 5 / 5
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    Quick and easy nice people Nick was great at inspecting my car check in hand when he left Great job by all

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  • 5 / 5
    Edit Flag

    My experience with WhipFlip exceeded expectations! I was a bit skeptical at first but after comparing quotes to places like Carvana, CarMax, we buy any car, etc. WhipFlip quoted the highest and moved the fastest. The whole process was ridiculously easy and fast. The quote was almost instant, I was able to schedule an appointment the same or next day, and the appointment took 25 minutes max. I assumed they would try to lower the offer once they got here but they gave me the exact amount they quoted. I got the check on the spot, mobile deposited it, and it cleared my account the next morning. I was actually blown away by how easy and convenient this was. Definitely recommend!

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  • 5 / 5
    Edit Flag

    Fair price, fast pickup. Check cut on the spot.

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  • 5 / 5
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    Everything went well. The agent was professional and gave me the best price she could. I would definitely use them again. The only downside was the car sat there for a few days after the transaction was completed.

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  • 5 / 5
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    On time, very polite, and came to me!

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  • 5 / 5
    Edit Flag

    WhipFlip made selling our used car super easy. Gave details, took photos and the AI did the rest - then a quick inspection by a rep who gave a final offer and we were digitally signing papers and exchanging keys & title for a check. Seriously easy and you'd be a fool not to check them out if you have a vehicle that you are thinking about selling either because you no longer need it or it's time to move on.

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  • 5 / 5
    Edit Flag

    The gentleman that came to my house was so nice. If I could give him 10 stars I would. The process was easy. I am definitely recommending this to my friends.

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  • 2 / 5
    Edit Flag

    The overall experience works as described in the website. I loaded the photos and an updated quote was provided. On the appointed day the person showed up. After checking he mentioned that several of the exterior defect even though caught in the photo was not recognized by the tool. So they deducted much more that what was the final quote after loading photos. The check and papers were signed on the same day. The experience after that was a bit of a let down. They had no idea when the tow truck will arrive. It arrived after two days at 1240 am in the night for pickup, which led to home owners association complaints. Also the number plate was not removed. I had to have multiple calls with the agent, which was stressful, to finally retrieve the plate. Overall the process was convenient but they need to work out the problems in their process.

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  • 5 / 5
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    The whole process was super quick and easy. Printed a check on the spot.

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  • 4 / 5
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    Pretty easy experience, the appraiser was on time and professional

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  • 5 / 5
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    Smooth process, kind customer service, best deal for selling our car we could find.

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  • 5 / 5
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    Super professional, super fast, super easy! Highly recommend!

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  • 5 / 5
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    Great experience - will recommend

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  • 5 / 5
    Edit Flag

    Everything was easy. They don't disqualify you if your truck is lifted like other companies. Got my initial offer, set a date for them to look at it. He was awesome and did the inspection, then cut me a check which I immediately put in my account after he left. My truck was here for 2 days before they picked it up. Super easy and convenient process. Any questions I've had before, during, or after they did not disappoint! Definitely recommend!

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  • 4 / 5
    Edit Flag

    The selling experience started great when I got my sale price but then problems occurred. After accepting the sale price you have to take pictures through their methodology and this is where the problem lies. The original sale price is reduced by a variable amount adjusted by the pictures. My first run reduced my price by around 10% because of cosmetics. I knew this was ridiculous since my car was 1 year old and in PERFECT condition. I washed the car and ran it again- this time it reduced the price by 2%. I went with this and thought they might adjust the price back to original amount but the inspector doesn’t have the power to do this. He inspected the car and told me it’s in PERFECT condition- I still feel Whipflip should make good. Other than that the inspector was very nice and professional along with being on time. The car has been sold but is sitting in my driveway since Whipflip doesn’t take the car right away - it can be 1-3 days per the contract. I would use them again now that I know the process but the final price should be adjustable by the inspector rather than the AI looking at pictures.

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  • 5 / 5
    Edit Flag

    It was easy, never thought about selling a car on the web, but WOW they come to you look things over and BAM they write you a check on the spot, I have already told a lot of people and friends about you.

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  • 5 / 5
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    Nick was really helpful when selling my volvo v60 to WhipFlip. The price is fair and the service is convenient.

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  • 5 / 5
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    So quick and easy. Price came in higher than many other companies. Very professional and friendly when they came out.

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  • 4 / 5
    Edit Flag

    Whip flip was easy and I received a fair offer on my car. Communication was clear and concise and the whole process took less than expected. Would definitely recommend and would use this service again.

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  • 5 / 5
    Edit Flag

    I loved the quick service. Yesterday I said to myself I should sell this car because we are not using it. Today it's sold and they came to me. My concierge Brandon was a very nice guy who led the whole process and I enjoyed talking with him. The whole time was quick and painless. I would definitely do it again if circumstances are the same.

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  • 3 / 5
    Edit Flag

    I initially submitted my info with pictures and got an offer at $7,900. After the offer period ended I got an email asking what price I’d be willing to sell for so I responded at $8,218 and they accepted. I followed up twice to see how to execute but no one ever responded. I tried submitting again unsure of the process and got back $7,400. I inquired and they said they could do $8,000. Day of inspection I got another communication asking what price I’d like to sell so I said $8,218 again but got a response saying they were holding at $8,000 and didn’t know why I was asking for more. During the inspection they wanted to reduce the amount offered considerably due to some damage reflected in the original pictures and I had to push to get the $8,000. In the end it worked out though.

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  • 5 / 5
    Edit Flag

    The customer service was great the team came out and checked my vehicle to see what I wrote was correct and after that they told me how much I can get for my vehicle I accept it and was happy if anyone trying to sell there car I will always tell them to go to whip flip

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  • 5 / 5
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    Quick easy and awesome

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  • 5 / 5
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    I shopped the sell of my truck at many on line buyers - Whip Flip was the clear winner- and not only in price but extreme professional and honestly- I really can’t believe how easy it was to sell thru them -

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  • 5 / 5
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    Great experience from beginning to end. Second time using WhipFlip and they have a seamless process that is quick and straightforward. Highly recommend!!

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  • 5 / 5
    Edit Flag

    The WhipFlip agent that arrived at my house, Safiyah was very professional and did an excellent job. I believe she got me a very fair price for my vehicle. I will definitely and already have recommended you to friends and family.

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  • 5 / 5
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    Great experience, very easy transaction.

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  • 5 / 5
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    Nick was very professional. He explained the entire process clearly and was reasonable throughout. The fact that I didn’t have to travel to a satellite office was great.

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  • 4 / 5
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    Nick was awesome. Showed up promptly at scheduled appointment time extremely professional. Whole appointment took about 45 minutes are so. They extensively go over your vehicle. They do not miss a single thing. Would have given 5 stars however the app kept having an error that was not on my end. Not submitting pictures altered the price by 600$. When I called and talked in person they would not alter the offer even though I text pictures over. That was that my fault and they tried to beat around the bush about it. The offer was still slightly higher than caravana and local dealerships so I did go with them. The only other thing I’m not wild about is that the vehicle is still sitting near my property and they send a tow truck out to get it in a few days. Seems risky on their part but whatever. Received check right on the spot extremely simple process. And again Nick was awesome very courteous and professional. He was on his hands and knees in my wet yard looking at every detail making sure nothing was missed. I would definitely recommend. Overall the process was great other than the app not functioning and altering my offer which wasn’t my fault.

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  • 5 / 5
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    Nick was very professional and courteous. Explained entire process to me. I liked not having to travel to a satellite office.

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  • 5 / 5
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    Everything went very smoothly and Nick answered all my questions and did a good job of building a rapport with me throughout the process.

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  • 4 / 5
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    The service that Whip Flip provided was pretty good I would say. The only issue I had was the amount they paid for the truck. I wish I could’ve been a little bit higher, but it is what it is grant company to do business with tho! The process was super simple and straightforward

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  • 5 / 5
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    Very seamless process with quick turn-around. Stephanie was polite and easy to chat with and explained the process very well. I would highly recommend their prompt services, Thanks again!

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  • 5 / 5
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    Very satisfied with the process and the gentleman that came to do the paperwork.

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  • 4 / 5
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    I gave them a 4 because they kept lowering the amount they were going to give me. After it had been confirmed. Other than that they were timely and reliable

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  • 5 / 5
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    Customer service was great. They were at my house in just a few days. The whole process was under an hour, and I got my check on the spot. I will definitely use WhipFlip again.

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  • 4 / 5
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    Trouble taking photos,

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  • 5 / 5
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    Stephanie was great to work with

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  • 5 / 5
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    The customer service was great.

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  • 5 / 5
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    Very fast and efficient

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  • 5 / 5
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    Great experience. CEO even jumped in to help solve an issue.

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  • 4 / 5
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    They were through in there assessment and I felt they were fair.They were also timely

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  • 2 / 5
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    The women jordon who inspected my car was nice but I got.far less on.my car than expected..I only got 425 on a.car I put in over 4000 on the tires on the car are worth 425 alone my initial offer was 1162 then it dropped that much because I was I'n a accident but the car had no damage on it.What a rip off !!!!If I was not 4 payments behind on my house payment I would not have sold that car but I had to to get money up for it.What a shame .I just gave a wonderful car away .

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  • 5 / 5
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    The people are great to work with and made a very smooth transition to buy my car. Thank you for your service!

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  • 5 / 5
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    The process was easy. I made an appointment based on the offer they gave me. They arrived on time. After inspecting the car, we finalized the paperwork & they handed me a check. The appointment took about a 1/2 hour.

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  • 5 / 5
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    Not bad.

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  • 5 / 5
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    Easy process. Happy with the outcome. Nick was awesome did a great job. I wish they would give you an itemized list of the deduction. Fixing what the deduction were might be cheaper than the deduction, than sell it to Whip Flip. Overall great service and will use it again.

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  • 4 / 5
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    Very good service. Came to driveway and picked up car quickly. Rep was very thorough and fair.

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  • 5 / 5
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    It was an easy process and the person who came out was very kind and pleasant to work with.

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  • 5 / 5
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    Stephanie was great! Seamless transaction. She checked the car over to ensure my description was accurate. Had a great conversation and she cut me a check right then and there for the agreed upon price. Car was picked up two days later. Super easy.

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  • 4 / 5
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    I give WhipFlip 4.5 stars. Everything great except the strong emphasis on communicating via text. That I found to be a problem at times. Otherwise definitely recommend!

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  • 3 / 5
    Edit Flag

    Well, they offered me $1975 then checked out the vehicle and offered me less than $1000 I said no then I get a text back with a offer of $1500 still much less than vehicle is worth instead of turning down that offer I accepted just to get the vehicle off the street because it was then uninsured. And as I am writing this review the vehicle is still sitting here a day later.

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  • 5 / 5
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    Great price offer and they were out hours later with a check. It was great to not have to go to a dealership.

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  • 3 / 5
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    Nick, ws very nice. Little disappointed that the small chip in the windshield took off what ever amount. Did get paid right on the spot.

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  • 5 / 5
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    WhipFlip is a great way to sell a vehicle, customer service and support was easy to work with, I definitely recommend this site for selling a vehicle, thanks again

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  • 5 / 5
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    My experience with WhipFlip was exceptional. They made the process of selling our 2012 Honda Accord simple and efficient. I would highly recommend them to anyone.

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  • 5 / 5
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    Nick was great, and the whole process with WhipFlip was fast and easy! They gave me the best price of all the online companies by far. Use them and you won’t regret it!

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  • 5 / 5
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    Awesome company done perfect on time with transactions ! Unbelievable price Amen!

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  • 5 / 5
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    Have sold 3 cars to WhipFlip, each transaction was professional and quick. Recommend highly

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  • 5 / 5
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    Great outfit . Very fair price especially compared to other companies, simple process, and the gentleman they sent with the paperwork was top-notch. Professional, knowledgeable, but yet personable and actually fun to deal with. Highly recommend.

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  • 5 / 5
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    WhipFlip was a great experience in selling my car. It was super easy. They gave me a quote online, came out and inspected my car. And paid me on the spot. They were super friendly and easy to work with.

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  • 1 / 5
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    Also you can never get anyone on the phone but when it comes to them coming to low ball you as much as possible for your vehicle the communication is on point

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    Answer by whipflip.com
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    Hello, first we want to thank you for choosing WhipFlip. Regarding your concern of the payoff, you spoke with one of our representatives and were provided information that the payoff was sent to your bank within a couple of days of the purchase. In regards to the offer, you were provided with the best possible offer based on the condition of your vehicle. No deducts or price change was made on the driveway. We gave you the amount that was agreed upon when you booked the appointment. In fact, we left the appointment while you had "someone else look at the vehicle" and came back to purchase the car even though that is against our policy. I hope this gives you a better understanding of the process. Thank you again, for choosing WhipFlip.

  • 5 / 5
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    Concierge Clarence was very professional, friendly and informative regarding the process. Did not get what I expected but thats not their fault. Total process was extremely efficient and quick. I would recommend again.

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  • 5 / 5
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    Easy sell of car I ever had. Very smooth. Cut me a check right there on the agreed price.

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  • 5 / 5
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    Their website on line procedure is very smooth . Concierges are very professional and engaging.She did much EXTRA traveling to my location due to an address mix up.This is my second vehicle that I sold to Whip Flip. This agency and staff make this process TOTALLY CONVENIENT. Kudos !! I recommend them,, Robb NJ

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  • 5 / 5
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    Awesome customer service!!!! Fast an easy

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  • 5 / 5
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    Really easy and straightforward process.

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  • 5 / 5
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    What a great experience! WhipFlip made the whole process simple and transparent. We received far more for our car than a local dealership was offering. I highly recommend WhipFlip to anyone looking to sell a car!

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  • 5 / 5
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    Great and really fast service! Inspector was on time, very professional, and nice. They make selling your car super easy.

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  • 5 / 5
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    Quick and easy transaction. Highly recommend.

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  • 5 / 5
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    Honest and upfront about appraisal, she was super friendly and answered all questions! And they were very fast in picking up the car. Such an easy process over trying to sell a car!

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  • 5 / 5
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    I wish I could give more than 5 stars.but it's an amazing experience with whipaflip team specially with Rashmi Daga and Stephanie. Entire deal was fully transparent and true to their company policy.They closed and bought my car in less than 15 mins. GREAT TEAM WORK and wishing best of luck for their future endeavors.

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  • 5 / 5
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    The Process was very easy and the service is very good.

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  • 5 / 5
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    Very simple process and good offer

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  • 5 / 5
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    Great experience

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  • 5 / 5
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    The customer service was outstanding. No issues and the process was quick and efficient! I would highly recommend to friends or family.

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  • 5 / 5
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    Our experience was wonderful. Easy to work with from start to finish. The representative that came to verify our auto was friendly, professional and personable. Would recommend whip flip and use again.

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