Customer reviews for wellbots.com

Customer reviews

• 5 / 5

  

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  Came extremely quickly, way faster than expected!!

  Review of 8/4/24, following an experience of 7/9/24 by SEAN M.

• 5 / 5

  

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  Wellbots were with me every step of the delivery process. It was a painless order with excellent communication.

  Review of 8/4/24, following an experience of 7/10/24 by CHAD M.

• 5 / 5

  

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  My Delta 2 was shipped out a couple days after purchase. The arrived new and as described. Great Price. I usually get the best deals at Wellbots.

  Review of 8/4/24, following an experience of 7/10/24 by COLEY Y.

• 1 / 5

  

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  It took a week to get a return label. I talked to three different people who all gave inconsistent answers to the same questions. Overall very disorganized and a pain to deal with. I will not be purchasing from here again.

  Review of 8/4/24, following an experience of 7/8/24 by PENFIELD, G.

  Answer by wellbots.com

  

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  Hello, We apologize for the delay in providing the return label and for any confusion caused by inconsistent information. I see that we have processed your return and arranged for a switch, ensuring you receive an EcoFlow Delta 2 instead. We hope this addresses your concerns and improves your experience with us. All the best The Wellbots Team

  Answer by Penfield, G

  

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  Can you provide an eta when the new one will be shipped? The return was received on July 26. Thanks!

  Show exchanges Hide exchanges
• 5 / 5

  

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  Fast. Easy. Best Deal.

  Review of 8/4/24, following an experience of 7/11/24 by SETH R.

• 1 / 5

  

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  Ordered wrong item, i wanted bigger more expensive i tem. I reached out to Wellbots on the same day of the order by phone. I was old to email Wellbots support, i did that immediately. Return email i received said they would try to cancel the order. The day after the order i sent a follow up email. They sent a response saying they wrre unable to stop delivery,, and i should refuse delivery of the item. I called fedex to ask if signature required. It was not. The item hadn't even been picked up yet. I changed the delivery to be shipped to the local fedex location for pickup which if not picked up after 5 business days constitutited refusal of delivery per recommedation of the fedex customer support and will be shipped back to sender. We shall see how this goes. Update to follow. Overall it seems they are drop shipping and lack control of their inventory.

  Review of 8/4/24, following an experience of 7/5/24 by HOLLIS B. *

  *Pseudonymized data at the request of the author

  Answer by wellbots.com

  

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  Hello, We sincerely apologize for any inconvenience you have experienced. We understand the frustration of ordering the wrong item and the urgency in attempting to cancel the order. Once an order has been processed in our system, it automatically moves forward to shipment, making it challenging to intercept. This is why our initial recommendation was to refuse delivery. We would be happy to assist you with returning the item and ordering the correct item. Feel free to contact us All the best The Wellbots Team

• 5 / 5

  

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  Just want to comment on this company. Have made several orders already. Had some minor shipping issues but every time I have contacted them they have gone out of their way to help me. Very friendly staff and very knowledgeable. Will continue to do business with them

  Review of 8/4/24, following an experience of 5/13/24 by JULIE D.

• 5 / 5

  

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  Wellbots was great to work with. I found the power supply I wanted on their website at the best price, ordered it, then decided to upgrade to the next level product and even though the first order had shipped, they switched without a problem with no return cost to me. I will definitely be ordering through them again. Highly recommended!

  Review of 7/31/24, following an experience of 7/2/24 by NANCY J.

• 5 / 5

  

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  Great pricing on Ecoflow Delta Pro System! They beat Costco pricing on a 3 battery system and also gave 2% extra points that could be used for future orders. Shipping was a little slow (but not the fault of Wellbots as it comes directly from Ecoflow and they were backordered a few days). Will definitely buy again!

  Review of 7/31/24, following an experience of 6/28/24 by DAVID E.

• 5 / 5

  

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  Quick delivery. No issues.

  Review of 7/31/24, following an experience of 7/8/24 by CHARLES Y.

• 5 / 5

  

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  ordering from web site was smooth

  Review of 7/31/24, following an experience of 7/7/24 by ELEANOR H.

• 5 / 5

  

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  Everything went well

  Review of 7/31/24, following an experience of 7/8/24 by KERRY H.

• 5 / 5

  

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  Y'all, Wellbots and Oupes are awesome! Prior to purchase, I had some questions regarding compatibility and they responded very quickly with all the info I needed to decide on the Mega 3. Ordering was a breeze and they kept me informed regarding shipping and arrival dates. Wellbots is a pleasure to deal with - so much so that I have ordered another product from them with confidence.

  Review of 7/31/24, following an experience of 7/2/24 by LINDA C D.

• 5 / 5

  

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  Easy ordering and quick shipment. Great price on both products. Was able to use my Wellbots credits to essentially get extra stuff for free!

  Review of 7/31/24, following an experience of 7/3/24 by DAVID E.

• 5 / 5

  

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  SECOND TO NONE!

  Review of 7/31/24, following an experience of 7/3/24 by MARION W.

• 5 / 5

  

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  I'm Very Satisfied With The Item I Purchased. ! I Recommend It To Anyone. !

  Review of 7/31/24, following an experience of 7/3/24 by DEREK W.

• 3 / 5

  

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  Took 2 weeks from time of purchase to the shipment of the product. After contacting for the fourth time, I got the help I needed. They are nice but the efficiency is lacking.

  Review of 7/30/24, following an experience of 6/26/24 by JUSTIN S.

• 5 / 5

  

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  good product

  Review of 7/27/24, following an experience of 6/28/24 by PHAP K.

• 3 / 5

  

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  Saved me a 100 bucks or so instead of bying from Ecoflow I was hoping for a seamless experience but instead I had to go though Ecoflow to replace the extra battery when the screen didn't work. Welbots did not offer to send a replacmnent. Still waiting on my new replacment battery from Ecoflow.

  Review of 7/27/24, following an experience of 6/29/24 by JASON M.

• 5 / 5

  

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  I ordered the EcoFlow DELTA Pro Ultra with extra battery and smart home panel. Everything arrived on time and no shipping damage. It was easy to assemble, will have the smart home panel installed at a later date. I have used the Pro Ultra by itself just to see how it would work wth a few things like the TV, sound bar, lights and even recharged one of my small EcoFlow power stations (1024 WH). After one day of use I still had plenty of power available. I curently have 2 battery pack (12k WH) and plan on adding 3 more additional batteries over time to get the full 30k watt hours of power. Once I have the Smart Home Panel installed I will be able to charge from the grid, by my gas generator or solar panels.

  Review of 7/27/24, following an experience of 6/30/24 by LYNN B.

• 5 / 5

  

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  Good customer service, even when we had issues with the shipping address.

  Review of 7/27/24, following an experience of 6/25/24 by MELISSA M.

• 5 / 5

  

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  Great prices, product information, website.

  Review of 7/27/24, following an experience of 7/1/24 by GRAEME M.

• 5 / 5

  

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  Got exactly what I wanted and customer service shipped the product expedited as I need it desperately

  Review of 7/27/24, following an experience of 6/28/24 by MOSHE A.

• 5 / 5

  

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  Great Price and Fast Shipping!

  Review of 7/27/24, following an experience of 6/26/24 by JACQUELINE P.

• 4 / 5

  

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  Ordered the ecoflow Delta Pro 3 and got it no problem. Shipped the same day as purchase.

  Review of 7/23/24, following an experience of 6/25/24 by JAMES W.

• 5 / 5

  

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  If I could leave them 10 stars, I would. Absolutely phenomenal experience. I was given the best price and when I missed the shipping attempts by UPS, they worked with me to have this held at a UPS location and released only to me. First time buying with them, not the last time for sure. VERY WELL DONE, Wellbots team!

  Review of 7/23/24, following an experience of 6/27/24 by KARTIK S.

• 5 / 5

  

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  Fast and easy ordering.

  Review of 7/23/24, following an experience of 6/26/24 by AN T.

• 3 / 5

  

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  The product arrived on time, but I have been unable to use it because the steering column was not properly attached as suggested in the Owners Manual and on the manufacturer's web site. I have called and emailed asking for help, but have received none.

  Review of 7/23/24, following an experience of 6/26/24 by JOSEPH E.

• 5 / 5

  

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  Fast shipping, good communications and tracking info on the shipment

  Review of 7/23/24, following an experience of 6/26/24 by LARRY C.

• 5 / 5

  

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  Easy to navigate website

  Review of 7/23/24, following an experience of 6/27/24 by PAUL B.

• 5 / 5

  

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  The website is pretty easy to use. The delivery and communication is on point.

  Review of 7/23/24, following an experience of 6/25/24 by AMEYA D.

• 5 / 5

  

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  Pricing and service is excellent

  Review of 7/23/24, following an experience of 6/26/24 by MICHAEL S.

• 5 / 5

  

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  Easy order

  Review of 7/23/24, following an experience of 6/26/24 by MATTHEW W.

• 3 / 5

  

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  I was not happy with the delivery because I was not home and was unable to Sin 4 it and had to wait almost 4 days to get it.

  Review of 7/23/24, following an experience of 6/25/24 by CHRISTINE T. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Made this large purchase on June 24, 2024 based on the fact that I was told that product was in stock. It was a gift for my Grandson and led to believe that delivery (200 miles away from whse.) would arrive in just a few days. Product (Electric Bike) was NOT in stock and had not even cleared customs. Bike was eventually delivered in early July. It was the wrong color. Normally, all these things would not bother me but I feel I was not told the truth from the beginning about delivery and am very apprehensive about making another purchase. Each grandchild was set to get a bike (4)

  Review of 7/19/24, following an experience of 6/24/24 by VERNE Z.

  Answer by wellbots.com

  

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  Hello, Thank you for your feedback. We are very surprised and concerned to hear about your experience. Our records show the order was placed on June 24 and shipped on June 27. We could not find any issues regarding stock or delivery delays, nor did we find any trace of a request from you. Please contact our customer service team at (646) 741-2067 so we can resolve this matter and address any concerns. We apologize for the inconvenience and appreciate your patience. Sincerely, The Wellbots Team

  Answer by Verne Z

  

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  It was not in stock! Yes, it was shipped from China on on the 27th.

  Show exchanges Hide exchanges
• 5 / 5

  

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  Ordered a Skimmi and they shipped really fast. Had some trouble with the unit but their customer service (yeah Martin!!) took care of it in a most excellent way. Will buy from them again.

  Review of 7/17/24, following an experience of 6/2/24 by HARRY E.

• 5 / 5

  

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  Wellbots had the best price I could find for the 625 solar panel and order was processed fast and was delivered on time

  Review of 7/17/24, following an experience of 6/19/24 by BARRY B.

• 5 / 5

  

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  Great products and pricing. Fast delivery to help us get a new power supply for pool cleaner quickly! Packaged well.

  Review of 7/17/24, following an experience of 6/24/24 by MIRIAM W.

• 5 / 5

  

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  The prices are great and shipping and delivery is spot on.

  Review of 7/17/24, following an experience of 6/19/24 by BRUCE A.

• 5 / 5

  

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  The bike was delivered in perfect condition. It was everything it was advertised as and more.

  Review of 7/17/24, following an experience of 6/20/24 by FRED G.

• 5 / 5

  

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  The website was pretty easy to navigate through. Customer service helped with my order.

  Review of 7/17/24, following an experience of 6/16/24 by WALTER D.

• 4 / 5

  

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  It would be better to actively communicate with the customers if the order doesn't ship after 2 business days.

  Review of 7/17/24, following an experience of 6/15/24 by JIE L.

• 5 / 5

  

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  Excellent store with prompt customer service.

  Review of 7/17/24, following an experience of 6/26/24 by JOLIE K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Our bikes were delivered on time and in excellent condition.

  Review of 7/17/24, following an experience of 6/23/24 by KIM M.

• 5 / 5

  

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  Everything went great

  Review of 7/17/24, following an experience of 6/25/24 by RON R.

• 5 / 5

  

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  The price was very good and the delivery was fast! Makes a very happy customer.

  Review of 7/17/24, following an experience of 6/20/24 by SUZANNE A.

• 4 / 5

  

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  So far so good

  Review of 7/17/24, following an experience of 6/20/24 by GARY S.

• 5 / 5

  

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  Easy to use. Great customer service. I had questions before and after making my purchase. Wellbots team was very helpful.

  Review of 7/17/24, following an experience of 6/8/24 by ARMANDO R.

• 5 / 5

  

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  The website is so easy to order on and look up items, shipping is fast.

  Review of 7/17/24, following an experience of 6/20/24 by RONALD S.

• 5 / 5

  

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  Great price and quick delivery.

  Review of 7/17/24, following an experience of 5/19/24 by WALLACE W.

• 3 / 5

  

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  If I ordered the Aiper and got an Aiper pool vacuum I would leave 5 stars. Sorta bait&switch as they Aiper was "out of stock" but Welbots offered a no name brand replacement product so 3/5 stars

  Review of 7/17/24, following an experience of 6/5/24 by MOSHE L.

• 1 / 5

  

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  Will never order from this company again. Their return policy is very vague and misleading. There is a list of products that cannot be returned, and the item I ordered was not on the list. I knew that there was a possibility that I would need to return the item (I need to try it on for size), and when I tried to return it, they told me that I couldn't receive a refund for it (only an exchange). Also, they are very slow to respond.

  Review of 7/16/24, following an experience of 6/20/24 by MARGARET W.

  Answer by wellbots.com

  

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  Hi Margaret, We are truly sorry to hear that you had a bad experience ordering on Wellbots. However, it is clearly stated in our return policy that : "For open boxes, non defective items and orders in transit, we may be unable to accept the return." Here the package was opened and tried on, and the only issue was the size of the smart ring. We are happy to have arranged a replacement for you with the right size. The tracking number is 92001903523921162380854902 with USPS. Once again we are very sorry for your experience and hope we were able to make it up to you! Best, The Wellbots team.

• 5 / 5

  

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  Excellent website and prompt shipping.

  Review of 7/16/24, following an experience of 6/19/24 by HARDIK P.

• 2 / 5

  

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  They were ok in keeping in touch but would have thought they would have made sure the product worked before shipping it.

  Review of 7/16/24, following an experience of 6/19/24 by TINA S.

  Answer by wellbots.com

  

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  Hello Tina, If you received a defective product, you can contact our support team via email at support@wellbots.com and they will proceed with a return & refund. Best, The Wellbots team

• 1 / 5

  

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  one of the three were damaged and Wellbots.com was horrible and truely did nothing to help in this situation.

  Review of 7/15/24, following an experience of 5/25/24 by KEVIN R.

• 5 / 5

  

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  Wellbots did an amazing job this time. I made this same purchase a few months ago and there was some damage done to the solar panel frames. Everything still worked properly, so there was no need to return them. This time the shipping was VERY fast, and the solar panels were in great condition. Wellbots really stepped up their game this time! I appreciate the care taken to ensure the panels weren’t damaged. I may have found a new favorite company to order from. GOOD JOB!!

  Review of 7/13/24, following an experience of 6/9/24 by CARL H.

• 5 / 5

  

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  good price!

  Review of 7/13/24, following an experience of 6/17/24 by FRANCO J.

• 5 / 5

  

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  quick an easy

  Review of 7/13/24, following an experience of 6/17/24 by JONATHAN G.

• 2 / 5

  

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  I placed the order and waited about a week with no email stating the item was shipped. So i decided to contact them just to find out they were out of stock. I felt they could've let me know without me having to contact them. They did offer me a replacement with a similar spec but I thought the lack of communication from them gave me a sour taste. Not sure if I will ever order from them again.

  Review of 7/13/24, following an experience of 6/5/24 by ERIC T.

• 1 / 5

  

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  Can't register for warranty because unable to find serial number. Emailed support several days ago and no answer. Very disappointed in customer support. I dread getting in touch with someone if something goes wrong with generator.

  Review of 7/13/24, following an experience of 6/13/24 by KAREN C.

  Answer by wellbots.com

  

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  Hello Karen, We apologize for the inconvenience you've experienced with registering your warranty. Unfortunately, we couldn't find any trace of your previous request. However, we are committed to resolving your issue as soon as possible. A customer service representative will contact you today. Your feedback is important to us, and we are working to improve our support. Thank you for your patience. Best regards, The Wellbots Team

• 5 / 5

  

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  Great pricing and fast shipping.

  Review of 7/12/24, following an experience of 6/16/24 by MICHAEL F.

• 4 / 5

  

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  CUSTOMER SERVICES GOOD. FEDEX Shipping boxes are beat up room for improvement.

  Review of 7/12/24, following an experience of 6/12/24 by DAVID C. M.

• 1 / 5

  

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  I have been trying for an entire month to get a refund on a defective BOOX Palma device. They keep asking me for more information. Pictures, videos, serial number - anything to stall. It is not an expensive device. I just want a refund so I can buy another BOOX device now that I have learned most BOOX Palma devices suffer from the same flaws. That absolutely will not give me the information I need to return the device and/or get the refund. I am paying interest on the Affirm Financing already because IT HAS BEEN OVER A MONTH that they have been giving me the runaround. It's really bad. Don't go anywhere near this company.

  Review of 7/12/24, following an experience of 5/23/24 by MICHAEL H.

• 5 / 5

  

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  Easy to use website and accepted coupons!

  Review of 7/12/24, following an experience of 6/14/24 by TOMORROW J.

• 1 / 5

  

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  I sent 2 messages via your website indicating that the wrong product was sent to me. I also sent an email with photos of the incorrect product that was sent. No response from the company.

  Review of 7/12/24, following an experience of 6/11/24 by OLMAN M.

• 4 / 5

  

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  One of my items was a little slow getting to me but, I received everything I ordered.

  Review of 7/9/24, following an experience of 5/17/24 by WALTER D.

• 1 / 5

  

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  Horrible shopping experience. My wife ordered a Dreame L20 Ultra robot vac for Fathers Day. Not long after it shipped we got notice it was delayed due to poor packaging. Then we received another notice that the shipper asked for the shipment t back. I can only imagine this means it was damaged. I have reached out to Wellbots about ten times and have gotten nowhere. I finally disputed the charge and will shout from the rooftop to stay far far away for this joke of a company.

  Review of 7/9/24, following an experience of 6/13/24 by GIOVANNI R.

  Answer by wellbots.com

  

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  Hello, Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced with your recent order of the Dreame L20 Ultra robot vacuum. We understand how disappointing it must have been to encounter delays and lack of clear communication regarding your shipment. Ensuring that our customers receive their orders in excellent condition is our top priority, and it’s clear that we fell short in this instance. We deeply regret the inconvenience caused and appreciate your patience as we work to improve our services. Thank you for bringing this to our attention. All the best The Wellbots Team

• 5 / 5

  

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  Wellbots is solid. No worries there.

  Review of 7/9/24, following an experience of 6/8/24 by KEVIN S.

• 5 / 5

  

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  Item shipped within a week and everything worked as expected. Would definitely use again and recommend to anyone looking for anything tech related!

  Review of 7/9/24, following an experience of 6/5/24 by ANDRES L.

• 1 / 5

  

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  The experience began in a pleasant way - a discounted golf ranger for a reasonable price is what attracted me. But then it went downhill from there. The customer service rep reached out letting me know the color I requested in the item was no longer in stock despite the website saying that it was. So I agreed to get it in another color, and then I found the item on the manufacturers website in the color I wanted and for a better price. I wrote back to ask for a return slip, and they (despite having made the first mistake to list an incorrectly stocked item) said that it falls under buyer to ship back - cost me $15 to ship back. Never shopping here again - read the fine print yall! I haven’t paid for a return ever - worst policy. Don’t shop here.

  Review of 7/9/24, following an experience of 5/26/24 by LOYAL T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Navigating wellbots was not hard. I am satisfied with my order and the delivery.

  Review of 7/2/24, following an experience of 6/10/24 by SHIRLEY F.

• 5 / 5

  

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  Great price, easy interface, very fast delivery.

  Review of 7/2/24, following an experience of 6/10/24 by DEREK G.

• 4 / 5

  

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  site was easy to navigate. pricing is fair for this item.

  Review of 7/2/24, following an experience of 6/9/24 by SARAH V.

• 5 / 5

  

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  I had a great experience purchasing. There was an issue with the product that I originally ordered at a very discounted price. I thought my order would be canceled but instead they offered another product. The other product was also at a very significant discount than other providers. They provided outstanding customer service and follow-ups. I received the product quickly. I was still skeptical about using the product, Pat. I've used it four times already and it beats the expectations that I had. I would definitely buy from them again

  Review of 7/2/24, following an experience of 6/6/24 by ANTHONY T.

• 5 / 5

  

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  I’m very happy with the team they answer my calls y explain details about my order every time .. I will buy from them again..

  Review of 7/2/24, following an experience of 5/29/24 by CIPRIANO G.

• 5 / 5

  

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  The site was easy to navigate and the customer service was A++++. They even price matched a $200 discount offered. I received my order within the time frame specified, the only negative part was the tracking which I was never really provided. The day I reached out regarding my items shipping information was actually the day my item was delivered. It had been in transit since the day after I placed my order; however, I never received any shipping update. I will definitely order from this company again.

  Review of 7/2/24, following an experience of 6/6/24 by NYISHA P.

• 5 / 5

  

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  Product was shipped promptly and arrived before the I received the email that it is about to be shipped.

  Review of 7/2/24, following an experience of 6/7/24 by SALIM S.

• 5 / 5

  

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  Easy ordering process, quick shipping.

  Review of 7/2/24, following an experience of 6/6/24 by MEL D.

• 5 / 5

  

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  Easy transaction, great pricing, and fast delivery with plenty of communication.

  Review of 7/2/24, following an experience of 6/7/24 by CHRISTOPHER B.

• 5 / 5

  

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  Great and easy to work with ! Fast shipping , great company ! Will purchase from again !

  Review of 7/2/24, following an experience of 6/10/24 by GARY S.

• 5 / 5

  

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  Once again Wellbots delivers on quality customer service and superior high tech products. Thank you Noah for helping to make it happen. Wellbots web site is easy to navigate and free shipping is a plus. You can trust them 100%

  Review of 7/2/24, following an experience of 6/5/24 by STEPHEN S.

• 5 / 5

  

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  very good,great service.

  Review of 7/2/24, following an experience of 6/6/24 by ERIC C.

• 5 / 5

  

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  Wellbots had the best pricing I could find on the Ecoflow Delta Pro Ultra. The shipping took a little longer than desired, but these are big items, and I can understand the hassle to ship such items. Everything showed up in working order, so I would definitely recommend Wellbots to others

  Review of 7/2/24, following an experience of 5/25/24 by JEFF C.

• 5 / 5

  

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  Great company and great service!

  Review of 7/2/24, following an experience of 6/5/24 by IDAJET B.

• 5 / 5

  

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  I'm starting to love using this site over things like Amazon lately. Products always arrive super quickly and no tax where I live! Support was super quick to answer my questions, will definitely be using wellbots more in the future.

  Review of 7/2/24, following an experience of 5/23/24 by NILSON M.

• 5 / 5

  

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  great

  Review of 7/2/24, following an experience of 6/7/24 by KENNETH P.

• 5 / 5

  

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  I've purchased a couple of things from Wellbots and they have been fantastic. I highly recommend them as a great resource particularly when it comes to solar generators and related products!

  Review of 7/2/24, following an experience of 5/31/24 by DARIN M.

• 1 / 5

  

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  I messaged to cancel order right as I put it in because I got the wrong item on accident no one ever replied to me

  Review of 7/2/24, following an experience of 6/6/24 by KRISTINA P.

  Answer by wellbots.com

  

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  Hello, We apologize for the inconvenience. Our customer team sent you a message offering to provide a return label for the wrong item so you could exchange it. However, we did not receive a response from you. Please call us at (646) 741-2067 if you want us to proceed with the exchange All the best The Wellbots Team

• 1 / 5

  

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  Ignored my request to cancel order and ignoring my request to return.

  Review of 6/30/24, following an experience of 6/3/24 by MELLIE B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This company was very easy to work with. They were gracious and refunded some money when the color I had ordered became out of stock between the ordering and shipping process. They did not need to refund, but I was impressed that they did that. Paul was the correspondent in all our communications and was very helpful. I had some trouble with the tracking info and Paul solved that issue. I felt the whole process was easy, understandable, and satisfactory.

  Review of 6/30/24, following an experience of 6/3/24 by JULIE S.

• 5 / 5

  

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  came in two different days but all is good,

  Review of 6/30/24, following an experience of 6/4/24 by MURRAY B.

• 5 / 5

  

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  The shipping was very prompt and the product was high quality. They answered all my questions to my satisfaction.

  Review of 6/29/24, following an experience of 6/3/24 by DANNY B.

• 4 / 5

  

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  Delivered as promised

  Review of 6/29/24, following an experience of 6/3/24 by BILL P.

• 1 / 5

  

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  One of the jet pods pro arrived defective. I have contacted Wellbots by phone and by email the day after the items arrived. I sent a video recording of the defective merchandise as they requested but no response. I called and emailed them several times but no response. I finally spoke to someone on the phone and was told that I will be receiving a return label but i haven't received anything from them. I'm very disappointed and dissatisfied with how they handle business.

  Review of 6/29/24, following an experience of 5/31/24 by LARRY W.

  Answer by wellbots.com

  

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  Hi Larry, we are very sorry for your experience and for the delays that can be experienced in a return request. However, we have sent you a prepaid return label to your email address. have you received it? Please ship it back to us so we can make it right to you - whether you want a refund a replacement. Thanks and best, The Wellbots Team

• 5 / 5

  

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  Wellbots always get the order out quickly and does a good job of keeping you informed of the shipment.

  Review of 6/29/24, following an experience of 5/27/24 by CAMREN H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Shipping was fast, communication was great, but the shipping company was not very careful with the package. Couple of bent and broke pieces due to rough handling.

  Review of 6/29/24, following an experience of 6/3/24 by CHARLIE F.

• 5 / 5

  

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  Perfect transaction. Quick shipping! Thank you! I would recommend without hesitation.

  Review of 6/28/24, following an experience of 6/3/24 by MICHAEL L.

• 1 / 5

  

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  The break disk diameter was the wrong one ..

  Review of 6/28/24, following an experience of 5/31/24 by PAT B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I received the cooler quickly. Wellbots did not include the battery because of a safety issue. The battery is being replaced by a new design that is expected to ship in the next few weeks. I need the battery for my usage so I will not unbox the cooler and test it until the new design battery is delivered.

  Review of 6/28/24, following an experience of 5/30/24 by JOE B.

• 3 / 5

  

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  Unhappy that Acopower cooler did not come with the battery. I understand there is an issue with the battery but they could have sent the battery with a warning. As it stands - we will have to wait at least a month to get the “improved” battery. We cannot use the cooler for what we intended rendering it basically useless to us until we do get a battery. Not happy.

  Review of 6/28/24, following an experience of 5/30/24 by AGNES K. *

  *Pseudonymized data at the request of the author

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