Customer reviews
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I gave the company 4 stars because I had an issue with customer support but the COO of the company stepped in and resolved the problem. I am assuming their customer support issues have been resolved and will not be a problem in the future.
Review of , following an experience of by EMMA L. *
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The vacuum shipped quickly, arrived quickly, and without any difficulty. Will use Wellbots again.
Review of , following an experience of by MAGDALEN R. *
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Service was fast, efficient, and helpful.
Review of , following an experience of by ALICIA K. *
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No troubles, the site is intuitive.
Review of , following an experience of by STUART S. *
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There aren't enough stars to properly rate Wellbots customer service. I was having a slight issue getting my new bag on my EF 1300 and Hugo was fantastic in helping me figure it out.
Review of , following an experience of by JOVANY D. *
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Found an item I wanted and was able to purchase with no problems as a new user. About a week after the order I received an email stating the item I purchased was not available. Why did it take so long to be notified of that? I was expecting my item to be delivered instead I was told it wasn't even available. The question was asked if a different color item would be acceptable. I replied that it was. Next week I log in to ask for an update. I was once again told it wasn't available and if another color item would be acceptable. I told them yes that's fine and that I had responded last week to this same question and never received a response. They confirmed that the order would ship. A couple hours later I got a response from the email from the previous week later finally responding to my message from last week. At this point I'm confused about what is being shipped. I got an email with tracking saying it was out for delivery and would be delivered that day. A little bit later I got an email that said my item just shipped and I should expect tracking info shortly. Overall, a giant cluster. Not very organized. Shouldn't have taken about a week to be notified that the item I ordered was available. Shouldn't had to do a follow up to find out the status of my order after being emailed about an issue with my order. Shouldn't have multiple email threads happening talking about the same order but in different stages of the order process. Most likely will not return to Wellbots for online purchases unless it is one of the last options. At least they seem credible and I did get my order. I only started thinking about contacting paypal to seek a refund before they started to get things moving in a positive direction.
Review of , following an experience of by JEFFERY J. *
*Pseudonymized data at the request of the author
Answer by wellbots.comFlagHi there, We are sorry that you did not enjoy your experience at Wellbots, and your feedback helps us to improve our service. Be sure, our team always strive to ship the orders as soon as possible and to get the most up to date stock. As far as your order is concerned, we have done our utmost to keep you regularly informed of the status of your order and our support team has always been responsive to your request by offering you a substitute for your order. We'll take your comments into account and we are looking forward to helping you with a next purchase ! Kind regards, The Wellbots Team
Answer by Jeffery JFlagNot a true statement you sent. Your support team reached out to me about sending a different color item. I responded and did not hear back from them. I guess you could read my original post about how this all went down. I've wasted enough of my time with this company. Please don't tell me you all were responsive when I gave a description of how your company was not.
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Easy to order. Fast free shipping. A great price!
Review of , following an experience of by CIELO K. *
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Time from order to shipping was very fast and appropriate. All items came properly packaged. Cashback system was a very good bonus and they even refunded me the difference because the product went on sale 2 days after the purchase. (It did take some time but it was something they dint have to do)
Review of , following an experience of by WAYLON L. *
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The Delta 2 battery I ordered works just fine as expected. The reason for the rating is that a part of the order (the wire that connects the solar panel and the battery) did not ship with the order and I needed to follow up twice to get the part delivered. I would normally attribute this as a simple packing error and would not make much of a fuss about it, but i've been reading reviews across the web that this is a common practice on this order and was quite disappointed to realize this.
Review of , following an experience of by SHAD B. *
*Pseudonymized data at the request of the author
Answer by wellbots.comFlagHello, Sorry you feel this way. This mistake comes from the fact that the bundles are not pre-assembled but put together when we receive an order. When we noticed that you missed your cables we shipped you new ones as fast as we could. Best, The Wellbots Team
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The website is easy to navigate and find the tech toys that I wanted. I bought the Exway Atlas Pro 4WD Belt Driven board during fathers day!
Review of , following an experience of by KYLIE M. *
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I have struggled connecting my shop pay to an actual account on wellbots. So the only way I know of to get to my order history is through shop pay.
Review of , following an experience of by ULICES K. *
*Pseudonymized data at the request of the author
Answer by wellbots.comFlagHi there, Please send an email to support@wellbots.com, they will help you to fix this issue. We'll take your comment into account, and we are looking forward to helping you with your next purchase! Kind regards, The Wellbots Team
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Easy site to order from. Product as described.
Review of , following an experience of by ROSANNA W. *
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Easy process, quick delivery, very satisfied!
Review of , following an experience of by MITCHEL H. *
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Fast and easy. Got my order within 5 business days.
Review of , following an experience of by JAMESON K. *
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Everything you could want in an online transaction. Simplified ordering, great price, fast shipping and excellent communication along the way. I will definitely purchase from Wellbots again should the need arise. Thanks.
Review of , following an experience of by LORAINE Z. *
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I was looking for a large capacity generator and they had what I needed with a great price. I asked a question about my account and the customer service response was prompt.
Review of , following an experience of by RETTA K. *
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Easy to navigate and great prices.
Review of , following an experience of by KORY R. *
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best servise
Review of , following an experience of by JERMAINE R. *
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This was the first time I had heard of this website and ordered from them. It was pretty easy to order and shipping came super fast. The only downside was they used FedEx required signature which I was unaware of so it had to get delivered twice. But all in all I would order again.
Review of , following an experience of by KIRA H. *
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This is a great product to have, if you loose power for a few hours, or a few days, this unit will carry you through. charges up fast, and solar panels are a big help too. Don't hesitate and pick up one soon. I'm glad I did.
Review of , following an experience of by ELIEZER R. *
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They always have great prices on the Ecoflow equipment
Review of , following an experience of by DEMETRIUS R. *
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Have received a wonderful bargain on combo including a solar battery and solar panels. Price on the battery alone was low, and the solar panels were essentially thrown in. FedEx had a few issues with delivery, but that was not the fault of wellbots. I would definitely buy from this company again, and plan to do so.
Review of , following an experience of by ELOISE Z. *
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Great unit and great service on shipping
Review of , following an experience of by AUSTEN G. *
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very good customer service. they worked with me on getting the item on a timely manner as I need it
Review of , following an experience of by MEGANE P. *
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Great price, easy to order, arrived quickly
Review of , following an experience of by BERNADETTE S. *
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I was not familiar with Wellbots but I took a chance and ordered. I received my order confirmation and tracking information right away and my item arrived very quickly. I am very pleased with my Wellbots shopping experience.
Review of , following an experience of by ALEXZANDER L. *
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Customer service was great
Review of , following an experience of by OCEANE N. *
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Well it took almost 13 days and many emails b4 I even got a tracking number .. Then when my antenna arrived it was the wrong one took 2 or3 more days to get a reeturn label.. Now waiting for my tram 1498 b antenna to arrive.. Did want to put it up b4 the 20th as I went in for surgery on the 21st won't beable to get up on the roof to install this when.it for a while .. I should get a discount for all my trouble and inconvenience
Review of , following an experience of by THERESA B. *
*Pseudonymized data at the request of the author
Answer by wellbots.comFlagHi there, We are sorry that you did not enjoy your experience at Wellbots, and your feedback helps us to improve our service. As far as your order is concerned, we have been receiving a lot of orders for this best-selling item, and we apologize for the shipping delay this may have caused. I can see that you’re connected to our support team to make an exchange, they are doing their best to solve this issue as quickly as possible. Again, we apologize for this unpleasant experience, and we are looking forward to helping you with your next purchase. Kind regards, The Wellbots Team
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all was great .
Review of , following an experience of by JEWEL W. *
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Always happy to deal with wellbots. ..great customer care
Review of , following an experience of by MARIANE N. *
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Greg in support has been helpful but not conclusion has occurred.
Review of , following an experience of by RONALDO B. *
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Website was easy to manage; delivery was prompt; order was correct.
Review of , following an experience of by TARA C. *
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Called several times and spoke to a different person each time about swellpro drones before buying. Once I made my mind up I ordered one. The drone was to arrive Friday but got it a day early!
Review of , following an experience of by BRIDIE H. *
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My order was shipped shortly after placing the order and arrived quickly. Took only a few days shipping from the west coast to my home in Connecticut.
Review of , following an experience of by FREDERIQUE H. *
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Item arrived quickly and safely. Would recommend to others.
Review of , following an experience of by SAMARA P. *
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Fast service. Great customer service. Definitely coming back to order other things.
Review of , following an experience of by AUTUMN M. *
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good process timely receipt
Review of , following an experience of by WILTON H. *
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I am always very pleased with my orders from Wellbots, of which there have been quite a few. Customer service is always outstanding. On my last order, the item I requested was sold out, so Wellbots upgraded me at no additional charge and shipped the order out as soon as they heard back from me that I agreed with the change. Wellbots always communicates very well about the order being received, when an order is shipped out, and when I should be expecting delivery of my packages. I have never had an issue with any purchase from this vendor. Great service, great selection, and great prices. What more can I say?
Review of , following an experience of by ASA L. *
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Great selection of technology. Flawless customer service. Very competitive prices and value. Catchy rewards program worth using.
Review of , following an experience of by FREDERIC O. *
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Awful communication. Product was supposed to be in stock. Site lied. A replacement was offered, but a week later nothing has shipped. Some shipping notices include tracking numbers, some don’t. Services tries, but you get different answers from different people. There’s mo sense of ownership or accountability.
Review of , following an experience of by FERMIN W. *
*Pseudonymized data at the request of the author
Answer by wellbots.comFlagHello, We are sorry for the bad customer experience you had. Be sure, our team always strive to ship the orders as soon as possible and to get the most up to date stock. I've seen our team is in communication with you Please let us know if we can help for anything else All the best The Wellbots Team
Answer by Fermin WFlagThere are multiple people communicating with me telling me different things. That’s the problem. It’s a joke to be honest.
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The ordering process went through very smoothly without any issue. Shipping is fast and received the product promptly.
Review of , following an experience of by FRANCISCA T. *
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best servise ever
Review of , following an experience of by MONIQUE S. *
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Number 1
Review of , following an experience of by AUDREY S. *
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Easy ordering. Arrived on time
Review of , following an experience of by WILBER H. *
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wellbots has great deals sometimes, and getting store credit after a purchase is a great incentive to come back!
Review of , following an experience of by BREANNA B. *
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Excellent service! Would definitely recommend and order from them again!
Review of , following an experience of by ROMA M. *
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It’s first time but did not face any issues
Review of , following an experience of by ORAN H. *
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Easy ordering and lowest price, lower than amazon. Slow shipping (relative to amazon, so it’s not really that bad). The only way the ordering experience could be better is if the price was as low in the Amazon listing.
Review of , following an experience of by FRANCIS B. *
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Wellbots has been an invaluable part of our community. Especially the Pinball community. The commitment and caring that Wellbots has come to be known for has garnered a great amount of respect and dedication to this company. I know I'm not going anywhere else for the important components I need.
Review of , following an experience of by KEENAN C. *
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Website is easy to navigate. Purchasing process was completed quickly. Delivery was prompt. This was my 2nd purchase. I found Wellbots by chance when searching for a good deal on a Ecoflow solar generator. Welbots had the best deal of all. I was hesitant to order from an unknown to me company but did have a great experience.
Review of , following an experience of by ANGELICA T. *
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Product I ordered was priced very well and shipped in decent time. Purchased another item from Wellbots a week later. Will be back for more
Review of , following an experience of by BRADLEY K. *
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Product came in very quickly. Great prices.
Review of , following an experience of by MERLE M. *
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Wellbots worked with me to make sure we had the right Pool Cleaning Robot.
Review of , following an experience of by JOSHUAH L. *
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Was a little nervous ordering from a new, relatively unheard of online store but the experience couldn't have been any better! Really great deals, and simple, delightful experience.
Review of , following an experience of by LILLIANA N. *
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Great product, excellent customer service.
Review of , following an experience of by MATTIE L. *
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Wellbots portion of order went well. Website and ordering went fine. I had an issue with my EcoFlow product so I left a message with customer service, but Wellbots never replied. I had to contact manufacturer directly.
Review of , following an experience of by DWIGHT C. *
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The company send me an email asking if they could help with my order. Great customer service.
Review of , following an experience of by HOLLIS R. *
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Wellbots had the best price on the delta 2 max with 2 free 160watts solar panels. Shipping was free an fast! Definitely will keep buying from Wellbots.
Review of , following an experience of by VERNICE R. *
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Easy to navigate and I placed my order with no issues.i
Review of , following an experience of by TIANA N. *
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Loved the ease and price with ordering!
Review of , following an experience of by ARLENE W. *
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Always get exactly what I ordered and flawless transactions.
Review of , following an experience of by ARMANDO G. *
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Did good making sure my order arrived on time.
Review of , following an experience of by ROBYN K. *
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Excellent prices and shipping time
Review of , following an experience of by DANIELA S. *
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Very efficient. My order completed quickly and I had timely info sent to me on the status of my order.
Review of , following an experience of by ANGEL J. *
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Fast and economical
Review of , following an experience of by HILDA E. *
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Every transaction has been flawless
Review of , following an experience of by LEO C. *
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Quick shipping. Products came in perfect condition. Great website. Best pricing :)
Review of , following an experience of by JUVENAL R. *
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So far so good
Review of , following an experience of by NOELIA T. *
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Very fast shipping and the best prices online. Wellbots.com is legit!
Review of , following an experience of by CARLETON B. *
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Easy to use website. Quick shipping. Wonderful customer support. My go-to site moving forward :). Oh, and best prices!!!!
Review of , following an experience of by MERTIE B. *
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Delivery was fast and free, this will be my go-to site!
Review of , following an experience of by DELL H. *
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Navigating through your website is users friendly, the ordering process was easy, the shipping was fast, the customer service was great, glad to have found the website, thanks again
Review of , following an experience of by GEOVANY H. *
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greet service as always.
Review of , following an experience of by SALVADOR S. *
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Worst company I’ve ever made a purchase from. I have yet to receive my order. In fact, it’s been 10 days and it still hasn’t shipped out yet. I’ve emailed the team 3 times and they only said they would let the shipping department know. I’ve not heard back from anyone with a date as to when I’d get this package. I tried to use the chat but that’s a huge waste of time, much like email as it took literally 3 days for them to respond via email and they just aren’t available when you chat with them. I tried to chat someone earlier today and it’s now been two hours since I’ve reached out and they have yet to reply to my chat. I am livid and have no idea what’s going on with my order.
Review of , following an experience of by JODY K. *
*Pseudonymized data at the request of the author
Answer by wellbots.comFlagHi We are very sorry for the delay in shipping that you have experienced. Be sure, our team always strive to ship the orders as soon as possible. I hope you will enjoy your Dyson product Kind regards, The Wellbots Team
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I learned about wellbots from Pinball Preparedness on YouTube. Pinball reviewed the Ecoflow Delta Pro solar generator. I purchased the generator as a gift for my mother in law. Two days ago she had a power outage for several hours. This solar generator ran her refrigerator and microwave oven until the power was restored.
Review of , following an experience of by WAYLON W. *
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Got to me quixker then expected. Thanks
Review of , following an experience of by LEONOR S. *
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Wellbots is well staffed and responsive, following up on my order through shipping and delivery. Rapid, easily accomplished, competitively priced and expeditiously delivered (less than 3 days, to Hawai`i, where other vendors, including Amazon, declined to ship this product).
Review of , following an experience of by MERLE A. *
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I tried to cancel an order within two hours of ordering and did not hear from them until two business days later. They said they'll try to cancel the order and update me but they never did. The item arrived eight days BEFORE I got an email for the tracking number. They are only contacting me AFTER I summited a review to Verified Reviews. Wellbots has horrible customer services!
Review of , following an experience of by WILLIS W. *
*Pseudonymized data at the request of the author
Answer by wellbots.comFlagHi, We sincerely apologize for the negative experience you had with our customer support. We understand your frustration and would like to address your concerns. Regarding your request for cancellation, we apologize that the item was shipped out before we could process it. If you no longer wish to keep the product you ordered, we would be more than happy to assist you with the return process. Please let us know, and we will provide you with a return label and instructions for returning the item to our warehouse. Once we receive the product back, we will proceed with the refund as per our policy. Again, we apologize for any inconvenience caused and appreciate your understanding. We value your feedback and will take steps to improve our cancellation procedures to prevent similar issues in the future. Please reach out to us directly if you have any further questions or require assistance with the return process. Thank you for bringing this to our attention. Best regards, The Wellbots Team
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Still waiting on item ordered.
Review of , following an experience of by BERTHA O. *
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Found what I was looking for easily. Ordering was easy and delivery was fast. The product is great.
Review of , following an experience of by COLE H. *
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They have the best prices out there. This company is trusted.
Review of , following an experience of by MONTY T. *
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Good customer service and communication .
Review of , following an experience of by MARTINA R. *
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Impressive buying experience from Wellbots on the best priced on Ecoflow power station package. Shipping and tracking was fast. Top off with store points for discounts.
Review of , following an experience of by DARRIN P. *
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Easy to locate the items you are looking for.
Review of , following an experience of by GARLAND B. *
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Great Service, communication and ultra fast shipping
Review of , following an experience of by JOSIE B. *
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My product works great and I received it in a timely manner.
Review of , following an experience of by LLOYD F. *
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Friendly and timely customer service
Review of , following an experience of by ORLO S. *
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I buy a lot of stuff I shop around compared to every other site. They had the very best price at first I was suspicious that this was a scam site so I checked with the Better Business Bureau and the scam site. Search engine come to find out they have a great rating totally confident made my purchase item arrived on time. Box was in great shape overall very satisfied.
Review of , following an experience of by ALFRED S. *
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It got to my house quickly.
Review of , following an experience of by LEMPI B. *
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Very easy purchase and lightening fast shipping! I am impressed!
Review of , following an experience of by DULCE H. *
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Great price and great service on my order.
Review of , following an experience of by ILIANA M. *
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Received my order and thought it would hold a charge longer than it does, but it seems to work well. I just have to charge it on a daily basis and hope the product lasts.
Review of , following an experience of by MUSTAFA K. *
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These guys are amazing! Incredibly fast shipping and Great Customer service.
Review of , following an experience of by AMIE S. *
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Straightforward ordering process. The price was a good deal. Shipping was fast.
Review of , following an experience of by ELI M. *
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I can't say enough about how helpful wellbots staff has been.
Review of , following an experience of by DEMOND S. *
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We are very happy to make the purchase on wellbots.com. It is very easy to navigation around on wellbots website. Items were shipped promptly and delivered as scheduled. We are very satisfied with the our order.
Review of , following an experience of by LESSIE H. *
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Quick shipping, great customer service, great prices
Review of , following an experience of by JEREL L. *
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Excellent service
Review of , following an experience of by MARILIE C. *
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It was easy to use
Review of , following an experience of by JASEN M. *
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Your Customer service is always enjoyable.
Review of , following an experience of by NAT M. *
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