Customer reviews for watsons.com

Customer reviews

• 5 / 5

  

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  We have purchased a hot tub and pool from Watsons! We love the product and great Customer service. I hope that a Watson’s store will open near my home (Lexington, KY)!

  Review of 4/20/23, following an experience of 4/19/23 by ASHTON J. *

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• 5 / 5

  

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  Online ordering was quick and easy.

  Review of 4/20/23, following an experience of 4/19/23 by RAHEEM M. *

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• 5 / 5

  

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  Collins is great

  Review of 4/20/23, following an experience of 4/20/23 by COTY Z. *

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• 5 / 5

  

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  Always has the best deals on pool supplies!

  Review of 4/20/23, following an experience of 4/20/23 by OZELLA L. *

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• 5 / 5

  

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  I have had nothing but great experiences with Watson.

  Review of 4/20/23, following an experience of 4/19/23 by JOANY F. *

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• 5 / 5

  

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  easy purchase

  Review of 4/20/23, following an experience of 4/19/23 by ISABELL K. *

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• 5 / 5

  

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  Super handy. Order on line, drive through pickup.

  Review of 4/20/23, following an experience of 4/20/23 by LISETTE R. *

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• 5 / 5

  

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  Employees are very friendly, knowledgeable and helpful with all pool related things.

  Review of 4/20/23, following an experience of 4/19/23 by BARNEY L. *

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• 5 / 5

  

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  Very easy to order what I need.

  Review of 4/20/23, following an experience of 4/20/23 by DELORES N. *

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• 5 / 5

  

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  Great

  Review of 4/20/23, following an experience of 4/19/23 by ANGUS H. *

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• 5 / 5

  

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  We always receive friendly professional service every time we shop at Watson's!

  Review of 4/20/23, following an experience of 4/20/23 by MARJORY W. *

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• 5 / 5

  

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  they are very knowledgeable and helpful with questions and needs

  Review of 4/20/23, following an experience of 4/19/23 by AL J. *

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• 5 / 5

  

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  I love the opportunities they offer to help educate pool owners

  Review of 4/20/23, following an experience of 4/19/23 by HILLARY G. *

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• 5 / 5

  

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  Love Pool School

  Review of 4/20/23, following an experience of 4/20/23 by COLE S. *

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• 5 / 5

  

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  Always gives great advice. Parts and chemicals always in stock

  Review of 4/20/23, following an experience of 4/19/23 by GENOVEVA M. *

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• 5 / 5

  

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  Great place to buy your pool supplies!

  Review of 4/20/23, following an experience of 4/19/23 by AYLA S. *

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• 5 / 5

  

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  I buy my chemicals from Watson's every year. I know exactly what I need and how each chemical works. It helps me keep my pool clear all season.

  Review of 4/19/23, following an experience of 4/18/23 by NEWTON S. *

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• 5 / 5

  

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  Excellent

  Review of 4/19/23, following an experience of 4/18/23 by OWEN V. *

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• 5 / 5

  

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  Great Folks, and very helpful

  Review of 4/19/23, following an experience of 4/18/23 by GIOVANNY R. *

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• 4 / 5

  

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  there were a couple items that were not available to ship? Such as Spazazz eucalyptus mint but other fragrences were of the same brand. Dont get that. I would like to buy it....It is cheaper a few other online sites and they will deliver it. Why not make it available to ship?

  Review of 4/19/23, following an experience of 4/18/23 by VALENTIN L. *

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• 5 / 5

  

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  love watsons. they are very helpful and great to work with

  Review of 4/19/23, following an experience of 4/18/23 by EZRA Y. *

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• 4 / 5

  

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  it was fine

  Review of 4/19/23, following an experience of 4/18/23 by KEANU B. *

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• 3 / 5

  

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  Easy to order. The pickup is always easy as well. Prices have gone up a lot, like everywhere. Thanks Biden.

  Review of 4/19/23, following an experience of 4/18/23 by CARA K. *

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• 5 / 5

  

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  The ordering process was so easy and they had my order ready within the hour.

  Review of 4/19/23, following an experience of 4/19/23 by MURIEL H. *

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• 5 / 5

  

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  Easy to use website. Look forward to the pool school deals yearly.

  Review of 4/19/23, following an experience of 4/19/23 by VERNER M. *

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• 5 / 5

  

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  Love pool school and the special sales. Employees have been wonderful.

  Review of 4/19/23, following an experience of 4/19/23 by LUCIANO F. *

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• 5 / 5

  

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  Quick, easy and simple

  Review of 4/19/23, following an experience of 4/19/23 by JOHANN L. *

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• 5 / 5

  

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  Love, love, love their pool school. As a new pool owner, I’ve learned so much from them. I look forward to it every year and the prices during the school are fantastic!! It’s when I stock up!

  Review of 4/19/23, following an experience of 4/19/23 by HEATH S. *

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• 5 / 5

  

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  We have shopped at Watson's for over 25 years. I have never been disappointed regardless what we bought.

  Review of 4/19/23, following an experience of 4/18/23 by JUVENAL W. *

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• 5 / 5

  

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  Awesome

  Review of 4/19/23, following an experience of 4/18/23 by ELVIE R. *

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• 5 / 5

  

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  Good service, no pressure sales team.

  Review of 4/19/23, following an experience of 4/18/23 by DAYTON R. *

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• 4 / 5

  

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  Pool School is convenient way to get all we need for the summer.

  Review of 4/19/23, following an experience of 4/18/23 by MAXIMILIAN A. *

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• 5 / 5

  

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  Thanks

  Review of 4/19/23, following an experience of 4/18/23 by SANTINO F. *

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• 5 / 5

  

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  Smooth and easy online process for ordering.

  Review of 4/19/23, following an experience of 4/18/23 by LETA T. *

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• 5 / 5

  

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  Very easy to order online. The Pool School sale is Great!

  Review of 4/19/23, following an experience of 4/18/23 by BRADLEY S. *

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• 5 / 5

  

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  Makes pool care easy

  Review of 4/19/23, following an experience of 4/18/23 by JARRED G. *

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• 5 / 5

  

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  Love pool school. Always find good deals.

  Review of 4/19/23, following an experience of 4/18/23 by HOLLY K. *

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• 5 / 5

  

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  Great shopped online

  Review of 4/19/23, following an experience of 4/18/23 by SANTOS O. *

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• 5 / 5

  

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  Easy to use online and customer service at store is first rate

  Review of 4/19/23, following an experience of 4/18/23 by VERNA B. *

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• 5 / 5

  

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  love pool school and pool school prices!

  Review of 4/19/23, following an experience of 4/18/23 by NYAH B. *

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• 4 / 5

  

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  It was easy to find what I needed. The pool school seminar is very helpful

  Review of 4/19/23, following an experience of 4/18/23 by SYDNIE W. *

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• 5 / 5

  

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  Just did my pool school order and easy peasy. :-)

  Review of 4/19/23, following an experience of 4/18/23 by DOROTHY O. *

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• 5 / 5

  

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  Good service, staff is friendly

  Review of 4/19/23, following an experience of 4/19/23 by MYRIAM B. *

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• 5 / 5

  

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  This is the best place for all your pool/spa needs.

  Review of 4/19/23, following an experience of 4/19/23 by MARGARETTA H. *

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• 5 / 5

  

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  Great products! I’ve had a pool for 13 years and have never had a problem with any of their products and the employees are always excited to help! Thankful for Pool School prices too!

  Review of 4/19/23, following an experience of 4/18/23 by ETHAN B. *

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• 5 / 5

  

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  Awesome to work with!

  Review of 4/19/23, following an experience of 4/18/23 by STEPHANIE H. *

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• 5 / 5

  

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  Very helpful and friendly staff. Their knowledge and suggestions for pool issues are top notch!

  Review of 4/19/23, following an experience of 4/18/23 by OLEN H. *

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• 5 / 5

  

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  Easy to work with

  Review of 4/17/23, following an experience of 4/16/23 by JARRETT K. *

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• 5 / 5

  

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  I found this website very easy to navigate. There's a great selection of items to purchase & the prices are fair.

  Review of 4/17/23, following an experience of 4/16/23 by EINAR K. *

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• 5 / 5

  

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  Website is easy to use and they always have my pool supplies in stock!

  Review of 4/17/23, following an experience of 4/16/23 by RICO K. *

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• 5 / 5

  

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  Fast and easy

  Review of 4/15/23, following an experience of 4/14/23 by CYRUS O. *

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• 5 / 5

  

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  It is so easy to order on the website and to pick it it up.

  Review of 4/13/23, following an experience of 4/12/23 by JACKSON H. *

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• 5 / 5

  

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  I wouldn’t shop anywhere else.

  Review of 4/10/23, following an experience of 4/9/23 by ROBBIE B. *

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  Answer by watsons.com

  

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  Thank you for taking the time to leave a review! We really appreciate the feedback. -Erik Mueller Jr. (Marketing Admin)

• 4 / 5

  

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  Staff if typically helpful once you find someone to help you. Staff should greet you when entering store.

  Review of 9/28/22, following an experience of 9/27/22 by NEIL E. *

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• 5 / 5

  

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  Great service and speedy shipping!!

  Review of 9/3/22, following an experience of 9/2/22 by ELVIE C. *

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• 5 / 5

  

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  Everything has been good so far. Everyone has been friendly and helpful.

  Review of 9/1/22, following an experience of 8/31/22 by KENNA K. *

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  Thank you for taking the time to leave a review! We really appreciate the feedback. -Erik Mueller Jr.

• 5 / 5

  

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  Everyone has been really friendly and helpful since I purchased my hot tub.

  Review of 7/26/22, following an experience of 7/26/22 by JEWELL E. *

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• 5 / 5

  

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  Great pricing and fast shipping

  Review of 7/24/22, following an experience of 7/23/22 by WAVA B. *

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  Thank you for taking the time to leave a review! We really appreciate the feedback. -Erik Mueller Jr.

• 5 / 5

  

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  I love Watson’s! They are always so helpful!

  Review of 7/18/22, following an experience of 7/17/22 by GENOVEVA C. *

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• 5 / 5

  

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  Watson’s always has the products I need to keep our hot tub Crystal clear.

  Review of 6/27/22, following an experience of 6/26/22 by JACKELINE B. *

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• 5 / 5

  

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  Good

  Review of 6/23/22, following an experience of 6/22/22 by ENOS R. *

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• 5 / 5

  

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  Ordering all my chemicals for the season online was easy & convenient. What made extra special was when Watson's hand delivered all the chemicals I purchased. Now, that is true customer service!

  Review of 6/21/22, following an experience of 6/12/22 by LURLINE B. *

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• 5 / 5

  

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  They always have what I need and speedy shipping!!

  Review of 6/21/22, following an experience of 6/10/22 by TRINITY M. *

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• 5 / 5

  

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  Very easy to deal with and good customer service.

  Review of 6/21/22, following an experience of 6/11/22 by ALAN G. *

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• 5 / 5

  

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  Quick and easy online purchasing!

  Review of 6/21/22, following an experience of 6/12/22 by ELSA B. *

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• 5 / 5

  

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  Placed our order online and it was all ready when we went to pick it up...Love they offer this every yr now!

  Review of 6/21/22, following an experience of 6/12/22 by MONSERRAT K. *

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• 5 / 5

  

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  Love that I can order my pool supplies. Always good service!

  Review of 6/21/22, following an experience of 6/13/22 by EFFIE S. *

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• 5 / 5

  

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  Quick pickup gor online order

  Review of 6/21/22, following an experience of 6/9/22 by FABIAN L. *

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• 4 / 5

  

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  Competitive pricing. Very difficult trying to make a change to an order that was already placed. Customer service/sales were very friendly, but unable to assist with my change request, despite me calling immediately after placing the order.

  Review of 6/21/22, following an experience of 6/9/22 by SUSANA W. *

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• 1 / 5

  

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  Why have online ordering if you can’t get the stuff in stock for 2 days what a joke

  Review of 6/21/22, following an experience of 6/6/22 by JAYLON S. *

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• 5 / 5

  

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  Received my order within the time frame promised.

  Review of 6/14/22, following an experience of 6/2/22 by JOHNPAUL T. *

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  Thank you for taking the time to leave a review! We really appreciate the feedback. -Erik Mueller Jr.

• 2 / 5

  

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  I placed an order to have my daughter pick up after I paid in advance online. When she came to pick it up, they only gave her part of my order, just handed it to her with no receipt. I will have to drop everything today to drive 45 minutes into town to get the rest of what I paid for.

  Review of 6/14/22, following an experience of 5/30/22 by ALFONZO G. *

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• 3 / 5

  

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  The website was very difficult to maneuver & I kept getting an error message. I didn’t have any trouble last year. I ordered on line & it was ready really soon for my husband to pick up. I placed this order on Saturday morning & just got a text saying it was ready. My husband already picked it up this morning! Very disappointed…

  Review of 6/14/22, following an experience of 6/1/22 by FAY P. *

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• 5 / 5

  

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  Easy to order online with in store pick up options.

  Review of 6/14/22, following an experience of 5/30/22 by MOHAMMAD A. *

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  Thank you for taking the time to leave a review! We really appreciate the feedback. -Erik Mueller Jr.

• 5 / 5

  

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  Super helpful, nice and quick service!

  Review of 6/14/22, following an experience of 5/31/22 by ELBERT S. *

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  Thank you for taking the time to leave a review! We really appreciate the feedback. -Erik Mueller Jr.

• 5 / 5

  

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  Fast and easy

  Review of 6/14/22, following an experience of 6/1/22 by GERRY L. *

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  Thank you for taking the time to leave a review! We really appreciate the feedback. -Erik Mueller Jr.

• 5 / 5

  

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  Excellent Service

  Review of 6/14/22, following an experience of 6/3/22 by VERNICE N. *

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  Thank you for taking the time to leave a review! We really appreciate the feedback. -Erik Mueller Jr.

• 5 / 5

  

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  They always help with questions

  Review of 5/30/22, following an experience of 5/29/22 by RICO S. *

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  Thank you for taking the time to leave a review! We really appreciate the feedback. -Erik Mueller Jr.

• 4 / 5

  

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  It’s was okay. If like to not have to click on so many links for chemicals.

  Review of 5/28/22, following an experience of 5/22/22 by LACEY O. *

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• 3 / 5

  

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  Well I think 1-2 days for a order is a little long I only got 3 small things and it’s been 25 hours and have not heard anything yet

  Review of 5/28/22, following an experience of 5/22/22 by RETTA W. *

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• 5 / 5

  

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  Shopping on Watson’s website is very easy. The product was shipped quickly and received early. Thank you Watson’s.

  Review of 5/28/22, following an experience of 5/23/22 by ALEXA D. *

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• 5 / 5

  

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  Excellent customer service. Very helpful with all the questions that I had!

  Review of 5/28/22, following an experience of 5/22/22 by DARREL L. *

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• 5 / 5

  

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  Always very helpful. They always have the items I use .

  Review of 5/28/22, following an experience of 5/22/22 by CHRISTOPHE J. *

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• 4 / 5

  

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  Was not notified when order was ready. Had to call few days later to verify

  Review of 5/28/22, following an experience of 5/23/22 by ALFRED O. *

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• 5 / 5

  

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  Great service !!! Everyone is always willing to help with questions and concerns.

  Review of 5/28/22, following an experience of 5/25/22 by ADAM S. *

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• 5 / 5

  

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  fast & efficient

  Review of 5/28/22, following an experience of 5/26/22 by MIRACLE H. *

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• 1 / 5

  

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  Online has been fine...local store leaves very much to be desired for past 6-7 years. Issues from order of pool, through installation and service. I would be open to speak with someone regarding our personal experience.

  Review of 5/28/22, following an experience of 5/13/22 by SANTA S. *

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• 5 / 5

  

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  Always pleased with service

  Review of 5/28/22, following an experience of 5/18/22 by ABBY C. *

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• 5 / 5

  

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  Easy to order and pick up

  Review of 5/28/22, following an experience of 5/21/22 by TORRANCE M. *

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• 5 / 5

  

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  Love the pool school discounts

  Review of 5/28/22, following an experience of 5/15/22 by ERA D. *

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• 5 / 5

  

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  Service dept knew exactly what I needed to order...gave me SKU number as well. Order came swiftly!

  Review of 5/28/22, following an experience of 5/15/22 by CRYSTEL S. *

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• 4 / 5

  

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  Ordering online is very simple and efficient.

  Review of 5/28/22, following an experience of 5/18/22 by ANIYAH R. *

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• 5 / 5

  

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  Ease of ordering, good communication through ordering process, easy pick up

  Review of 5/28/22, following an experience of 5/19/22 by RYLAN H. *

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• 5 / 5

  

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  We bought our pool from Watson years ago and have shopped there for all our pool needs since.

  Review of 5/28/22, following an experience of 5/18/22 by BRENT B. *

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• 5 / 5

  

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  Loved pool school

  Review of 5/28/22, following an experience of 5/17/22 by LILLIANA K. *

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• 5 / 5

  

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  good

  Review of 5/28/22, following an experience of 5/16/22 by ROWAN K. *

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• 4 / 5

  

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  They are always so helpful.

  Review of 5/28/22, following an experience of 5/14/22 by OLE B. *

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• 4 / 5

  

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  Great service but it took a week to get the chemicals delivered. I should have opted to pick them up in store.

  Review of 5/28/22, following an experience of 5/15/22 by GEO D. *

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• 4 / 5

  

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  Decent prices on pool chemicals

  Review of 5/28/22, following an experience of 5/20/22 by VICTORIA K. *

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• 5 / 5

  

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  Loved the pool school offers. Shipping took about two weeks which wasn't normal but nothing is normal during covid.

  Review of 5/26/21, following an experience of 5/11/21 by DALE C. *

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  Thank you for taking the time to leave a review! We really appreciate the feedback. -Erik Mueller Jr.

Reviews displayed in chronological order