Customer reviews for watsons.com

Customer reviews

• 5 / 5

  

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  Best customer service ever!

  Review of 5/26/21, following an experience of 5/11/21 by ALESSIA K. *

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• 4 / 5

  

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  Didn’t call in 1-2days

  Review of 5/25/21, following an experience of 5/10/21 by AILEEN S. *

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• 1 / 5

  

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  My order is incomplete. After calling several times. I finally was in touch with a nice lady who knew how to help me and was supposed to have the items shipped but over a week later they still have not arrived. I packing list with the large order so it’s hard to still know if I even have everything with the Best value package B that was advertised during pool school. I will. Ever order again. I am very disappointed. Without the docking station I can’t even use the items they sent. So what I do have is useless.

  Review of 5/25/21, following an experience of 5/10/21 by CLEO R. *

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  Thank you for the feedback. We are very sorry to hear that you are experiencing issues with your order. We aim to make sure every customer has a 5 star experience while shopping at any of our stores. Your feedback has been shared with key leadership within our business, if you would like to speak with someone from our store email us at webcincinnati@watsons.com

  Answer by Cleo R

  

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  Thank you. I spoke with Jerry Smith in management who was supposed to take care of this. But failed to do so. A nice young lady named Laneishia Jordan has done so by following up calling me back and shipping everything required to open the pool. The only item not available is not a necessity. The glo lights. So I have been satisfied and she needs to be awarded for her management and working diligently and followup skills.

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• 5 / 5

  

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  Great knowledge

  Review of 5/15/21, following an experience of 5/9/21 by MARY C. *

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• 4 / 5

  

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  Prefer shipping opportunities. Having to drive an hour to pick merchandise up unfortunately.

  Review of 5/15/21, following an experience of 5/9/21 by CECILE H. *

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• 5 / 5

  

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  Super fast shipping with UPS!!!! Arrive well before the original shipping/delivery date!!!!

  Review of 5/15/21, following an experience of 5/9/21 by RANSOM B. *

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  Thank you for taking the time to leave a review! We really appreciate the feedback. -Erik Mueller Jr.

• 5 / 5

  

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  Last year converted to AquaSmart and had to drive 45 minutes to the store all the time to buy chemicals. This year, participated in the pool school and bought EVERYTHING for the season online, opening/closing kits, chlorine refill packs, mineral pack, algecide, stablizer, test strips and a couple swamp to swim just in case. Lol ordered on Monday and had them by Thursday. Easy experience from chatting to choosing to checkout. Thank you for making this easy.

  Review of 5/15/21, following an experience of 5/9/21 by JAMISON H. *

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• 5 / 5

  

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  Had what I needed and in stock. Easy to order online.

  Review of 5/15/21, following an experience of 5/9/21 by CARROLL W. *

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• 5 / 5

  

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  Easy ordering online. Convenient in store pick up option. Would recommend.

  Review of 5/15/21, following an experience of 5/8/21 by KAYLIE K. *

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• 5 / 5

  

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  Good deals and easy online pickup!

  Review of 5/15/21, following an experience of 5/6/21 by HENRIETTE R. *

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• 5 / 5

  

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  Thank you for having pool school. It was so great to have it online because of social distancing. It was very informative and we saved a lot on supplies. We are looking forward to using the dolphin this year.

  Review of 5/15/21, following an experience of 5/3/21 by BOYD B. *

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• 5 / 5

  

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  Excellent

  Review of 5/15/21, following an experience of 5/4/21 by KARLI D. *

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• 5 / 5

  

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  We are very pleased with the products and customer service at Watson’s

  Review of 5/15/21, following an experience of 5/8/21 by AUGUSTUS N. *

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• 5 / 5

  

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  Everything was as ordered.

  Review of 5/15/21, following an experience of 5/9/21 by JAEDEN C. *

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• 5 / 5

  

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  Just placed my order but everything has been great.Now I'm waiting for my wife to see her new patio swing.

  Review of 5/15/21, following an experience of 5/6/21 by JACINTO K. *

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• 5 / 5

  

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  Watsons always is super helpful and has everything we need for our pool

  Review of 5/15/21, following an experience of 5/3/21 by ADOLPHUS K. *

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• 4 / 5

  

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  Still waiting for order placed 4/21/21, but I understand there is a shortage, so hopeful it will be on the way.

  Review of 5/15/21, following an experience of 5/5/21 by BERRY K. *

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• 5 / 5

  

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  Always easy to shop in store and even easier to shop online.

  Review of 5/15/21, following an experience of 5/8/21 by CAMRON M. *

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• 5 / 5

  

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  Great service...always helps customers when they need it!!!

  Review of 5/15/21, following an experience of 5/4/21 by KYLER O. *

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• 4 / 5

  

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  They had my product, service was easy.

  Review of 5/15/21, following an experience of 5/7/21 by BARNEY H. *

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• 5 / 5

  

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  Do not have a local store anymore and Watson's is where I got my pool and always can count on them when I have questions

  Review of 5/15/21, following an experience of 5/7/21 by COBY H. *

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• 5 / 5

  

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  Easy online ordering and fast shipping.

  Review of 5/15/21, following an experience of 5/6/21 by BRADLEY S. *

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• 5 / 5

  

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  Ordering hot tub supplies online from Watson's is quick and easy. The products arrive promptly, and I've never had a problem.

  Review of 5/15/21, following an experience of 5/5/21 by CHELSEA C. *

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• 5 / 5

  

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  I have a very old pool and I cannot get products for it through any of the places near me I have been shopping through Watsons since I originally bought my pool through them. fast courteous service>

  Review of 5/15/21, following an experience of 5/9/21 by ORLAND B. *

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• 5 / 5

  

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  Great experience with online order. Detailed listing of products helped me to choose what I needed for our new pool!

  Review of 5/15/21, following an experience of 5/7/21 by SALMA G. *

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• 5 / 5

  

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  Good

  Review of 5/15/21, following an experience of 5/5/21 by RYANN H. *

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• 5 / 5

  

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  Good

  Review of 5/15/21, following an experience of 5/3/21 by HERBERT S. *

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• 5 / 5

  

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  Good gob and delivered when I need it

  Review of 5/15/21, following an experience of 5/4/21 by REUBEN K. *

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• 5 / 5

  

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  Website is easy to navigate, found just what I needed with ease.

  Review of 5/15/21, following an experience of 5/9/21 by FLOYD S. *

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• 4 / 5

  

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  I like watsons but when I ordered online for pool school it sent me to the watsons in Dayton and I live near Cincinnati, the website wouldn’t let me change the location either which I thought was odd.

  Review of 5/15/21, following an experience of 5/5/21 by CHRIST O. *

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• 5 / 5

  

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  Customer service is excellent

  Review of 5/15/21, following an experience of 5/3/21 by EMMALEE U. *

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• 5 / 5

  

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  Always good customer service

  Review of 5/15/21, following an experience of 5/6/21 by DAVIN C. *

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• 5 / 5

  

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  Only place I could find chlorine!!!

  Review of 5/15/21, following an experience of 5/6/21 by FLORINE K. *

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• 5 / 5

  

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  Easy to order. Love the savings every year. Watson's rocks!

  Review of 5/15/21, following an experience of 5/5/21 by TIERRA H. *

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• 4 / 5

  

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  Pretty easy to navigate with good descriptions

  Review of 5/15/21, following an experience of 5/6/21 by MADISEN K. *

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• 5 / 5

  

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  Easy to order.

  Review of 5/15/21, following an experience of 5/3/21 by DAKOTA M. *

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• 2 / 5

  

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  Web site not user friendly and still waiting for text to say order is ready

  Review of 5/15/21, following an experience of 4/30/21 by ARIELLE L. *

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  Thank you for the feedback. We aim to make sure every customer has a 5 star experience while shopping at any of our stores. Your feedback has been shared with key leadership within our business, if you would like to speak with someone from our store email us at webcincinnati@watsons.com

• 5 / 5

  

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  Easy to order.

  Review of 5/15/21, following an experience of 5/3/21 by MARJORIE M. *

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• 5 / 5

  

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  Always so helpful!

  Review of 5/15/21, following an experience of 5/3/21 by BERNICE L. *

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• 5 / 5

  

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  I can get everything I need for our pool at Watsons!

  Review of 5/15/21, following an experience of 5/3/21 by DREW D. *

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• 5 / 5

  

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  We have used Watson’s for years for pool chemicals. Always great to work with, find what I need and check out quickly. Knowledgeable and helpful staff

  Review of 5/15/21, following an experience of 5/3/21 by DRAKE G. *

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• 5 / 5

  

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  I can always find everything I need for our pool at Watsons!

  Review of 5/15/21, following an experience of 5/1/21 by DAWSON H. *

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• 5 / 5

  

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  ******* put in our above ground pool , when I trouble getting the pump working , they were very patient with me and walked me through testing and getting the pump turned on . Also , when a wind storm damaged the rim of the pool they were very helpful in submitting a claim with our insurance company and then came out and fixed the damage .

  Review of 5/15/21, following an experience of 5/2/21 by BLAISE S. *

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• 4 / 5

  

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  Quality products, helpful staff

  Review of 5/15/21, following an experience of 4/30/21 by FRANCISCA B. *

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• 5 / 5

  

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  Great customer service

  Review of 5/15/21, following an experience of 5/2/21 by KARLI Z. *

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• 5 / 5

  

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  great customer service

  Review of 5/15/21, following an experience of 5/3/21 by ENOS H. *

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• 5 / 5

  

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  Super easy to order and receive

  Review of 5/15/21, following an experience of 5/3/21 by QUINTEN D. *

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• 4 / 5

  

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  One led start because I tried ordering items during pool school and sold out. Now I have to pay full price. They could have given rainchecks.

  Review of 5/15/21, following an experience of 5/2/21 by RAVEN K. *

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• 5 / 5

  

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  Easy and good price.

  Review of 5/15/21, following an experience of 5/3/21 by LORENZ W. *

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• 3 / 5

  

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  Ordered $427 worth of chemicals during pool school on 4/21/21...it’s May 2 and still processing and hasn’t been shipped. Made multiple calls and emails and no one can help. They say it’s in Cincinnati...that store won’t call me back or respond. Very frustrating. It’s a shipment. Do you not have adequate stock? You’ve certainly had my money for 11 days and no product. I want what I bought ASAP. I don’t understand why Louisville store can’t take my online order and fill it. I was told to cancel online order and they would give me pool school pricing...I don’t trust that my money on online order would be refunded quickly...then I would be out $850.

  Review of 5/15/21, following an experience of 5/2/21 by JOHNATHON C. *

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• 5 / 5

  

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  Very easy shopping on-line and fast delivery

  Review of 5/15/21, following an experience of 5/1/21 by DAVE P. *

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• 5 / 5

  

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  Friendi

  Review of 5/15/21, following an experience of 4/30/21 by COLUMBUS S. *

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• 4 / 5

  

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  watson pool is generally good on price

  Review of 5/15/21, following an experience of 5/3/21 by MARIAH J. *

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• 5 / 5

  

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  John Kathmann goes the extra mile to make sure customers are receiving what they truly need!

  Review of 5/15/21, following an experience of 5/2/21 by ELLIE S. *

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• 5 / 5

  

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  Awesome!!! Best pool place!!

  Review of 5/15/21, following an experience of 5/2/21 by RORY R. *

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• 5 / 5

  

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  Awesome service

  Review of 5/15/21, following an experience of 5/3/21 by WALTER D. *

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• 5 / 5

  

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  Excellent. Ordered online and received all products within 4 days.

  Review of 5/15/21, following an experience of 5/1/21 by ODESSA B. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 5/15/21, following an experience of 5/1/21 by ANNABELL F. *

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• 5 / 5

  

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  Overall experience was excellent! I love this store. I just ordered online and I made a call to the store and was connected with Erica Halsom and she was phenomenal! Got me what I needed very quickly! It’s hard to find good customer service anymore! Thank you Erica!

  Review of 5/10/21, following an experience of 4/30/21 by SUSANA H. *

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• 5 / 5

  

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  Great service and always find what I am looking for

  Review of 5/10/21, following an experience of 4/27/21 by MAURICE N. *

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• 5 / 5

  

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  Love this store!

  Review of 5/10/21, following an experience of 4/28/21 by CHEYENNE W. *

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• 5 / 5

  

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  Always great

  Review of 5/10/21, following an experience of 4/28/21 by KIRA R. *

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• 5 / 5

  

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  Good price and quick shipping

  Review of 5/10/21, following an experience of 4/27/21 by ELENORA G. *

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• 5 / 5

  

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  Always find what I need

  Review of 5/10/21, following an experience of 4/28/21 by AURELIE C. *

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• 5 / 5

  

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  always great service

  Review of 5/10/21, following an experience of 4/27/21 by LEIF S. *

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• 3 / 5

  

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  Pricey, but ok during Pool School.

  Review of 5/10/21, following an experience of 4/28/21 by MAXIE T. *

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• 5 / 5

  

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  Awesome great prices and products are amazing!!!!

  Review of 5/10/21, following an experience of 4/28/21 by MYRTICE G. *

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• 5 / 5

  

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  wonderful experience with pool school

  Review of 5/10/21, following an experience of 4/27/21 by DORRIS T. *

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• 5 / 5

  

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  Good prices during pool school.

  Review of 5/10/21, following an experience of 4/28/21 by DESHAWN A. *

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• 4 / 5

  

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  Loved being able to shop the pool school online!

  Review of 5/10/21, following an experience of 4/29/21 by MOHAMMAD K. *

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• 3 / 5

  

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  apparently the pool school pick up did not go well my son had to go twice as the first day he went, no one seemed to know where anything was, order numbers were missing from my forwarded email to him. after 40 minutes he left to go to work. he went back the next day, no lines people walking up to the group surrounds the bay doors and trying to get ahead of those waiting. then the clerk nearly shorted him 4 cases of shock. luckily he had my order. as i dont believe most of the chemicals were really discounted much, i probably wont order online from pool school again. the three day window, and only until 6pm pickup was hard to manage

  Review of 5/10/21, following an experience of 4/29/21 by NAYELI F. *

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• 5 / 5

  

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  Very easy. Courteous and knowledgeable staff.

  Review of 5/10/21, following an experience of 4/26/21 by MARIAH B. *

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• 4 / 5

  

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  Easy to order though some items not available online that were in the ad

  Review of 5/10/21, following an experience of 4/26/21 by ALBERTHA G. *

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• 4 / 5

  

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  Online ordering went good

  Review of 5/10/21, following an experience of 4/27/21 by ISIDRO R. *

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• 5 / 5

  

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  Quick and easy online order pick up

  Review of 5/10/21, following an experience of 4/26/21 by EDWARDO S. *

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• 4 / 5

  

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  Good

  Review of 5/10/21, following an experience of 4/27/21 by JUSTINE K. *

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• 5 / 5

  

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  Happy

  Review of 5/10/21, following an experience of 4/26/21 by IDA K. *

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• 4 / 5

  

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  Keith Frey saleman is a good guy he takes care of his customers. Some ot the other people like back at the pool area at the register i get it can be boring but they don't seem knowledgeable and seem lazy. I know Watsons is growing and now people are just a number before it was more personable and people cared.

  Review of 5/10/21, following an experience of 4/27/21 by QUEEN H. *

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• 1 / 5

  

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  Upset that I wasn't notified about spring pool sale where u get discounted products. In years past I received a mailer with the dates. I also went online a month or so ago and signed up for notifications. Didnt receive either and I guess missed the sale. I love watsions but this was frustrating.

  Review of 5/10/21, following an experience of 4/26/21 by RUTHIE P. *

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  Thank you for the feedback. We are very sorry to hear that you did not receive information regarding Pool School. We aim to make sure every customer has a 5 star experience while shopping at any of our stores. Your feedback has been shared with key leadership within our business, if you would like to speak with someone from our store email us at webcincinnati@watsons.com

• 5 / 5

  

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  Being in a pinch with having to replace my pool liner on short notice, I called Watsons to inquire about my specific liner. On the first call, there were no liners to be found due to Covid last year and all of the shut downs, but the sales rep assured me that they were due a shipment in about a week. I called back to hound them, and it was my lucky day - they had 2 liners available. Paid for my purchase along with several other items that I needed and was able to pick up my order the next day - Thanks Watson's! Upon arriving to pick up the order, I remembered other things that I needed and spoke to Cassidy in the pool store and she was friendly and very helpful, reminding me of little items that may be needed along with what I had purchased. Keep up the good work!

  Review of 5/9/21, following an experience of 4/24/21 by CATHRINE E. *

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• 2 / 5

  

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  customer service over the phone is not great. I always get transferred back and forth over and over from service to pool room. Each department telling me the other department should help me. Spoke to 4-5 different people before giving up. Decided to try 1 more time and ask for a supervisor. called back was told they were all at lunch, which i di noy believe. ironically though this nice lady was able to answer all my questions without trouble or transferring me. I think her name was Kelly, from the Cincinnati office.

  Review of 5/9/21, following an experience of 4/24/21 by TORREY B. *

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  Thank you for the feedback. We aim to make sure every customer has a 5 star experience while shopping at any of our stores. Your feedback has been shared with key leadership within our business, if you would like to speak with someone from our store email us at webcincinnati@watsons.com

• 5 / 5

  

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  They have always been very helpful

  Review of 5/9/21, following an experience of 4/24/21 by ADAM L. *

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• 1 / 5

  

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  Placed my order and included my shipping address. Next day I received a text informing me that my order was ready to be picked up in Cincinnati. 1st phone call - put on hold for over five minutes with no answer. 2nd phone call - got a response and transferred to another associate that said would she would handle and call me back(never happened). Today called back for the 3rd time and after talking to three different girls and a total of over 15 minutes was told that my refund would be processed within the next three days. Website could use an upgrade and I never read anywhere where chlorine tabs or blast were not allowed to be shipped.

  Review of 5/9/21, following an experience of 4/24/21 by RHODA H. *

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  Thank you for the feedback. We are very sorry to hear that you experienced issues during Pool School. We aim to make sure every customer has a 5 star experience while shopping at any of our stores. Your feedback has been shared with key leadership within our business, if you would like to speak with someone from our store email us at webcincinnati@watsons.com

• 5 / 5

  

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  Great Service and I will use again.

  Review of 5/9/21, following an experience of 4/26/21 by LESLIE T. *

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• 5 / 5

  

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  First online purchase. Quick & easy to navigate.

  Review of 5/9/21, following an experience of 4/25/21 by RODOLFO S. *

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• 5 / 5

  

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  It was great

  Review of 5/9/21, following an experience of 4/24/21 by EMELY C. *

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• 4 / 5

  

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  Easy (ish) to order online; the search feature could use updating

  Review of 5/9/21, following an experience of 4/25/21 by PHILIP S. *

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• 5 / 5

  

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  Great help

  Review of 5/9/21, following an experience of 4/24/21 by LEOPOLDO S. *

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• 5 / 5

  

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  Easy to order. Great prices.

  Review of 5/9/21, following an experience of 4/25/21 by LILA W. *

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• 4 / 5

  

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  Wanted to order a winter cover during pool school, but out of stock.

  Review of 5/9/21, following an experience of 4/24/21 by FINN K. *

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• 5 / 5

  

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  Ordering for pick up worked great last year we are happy to do it again this year.

  Review of 5/9/21, following an experience of 4/24/21 by BETHEL H. *

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• 5 / 5

  

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  Overall experience was great.

  Review of 5/9/21, following an experience of 4/25/21 by DELLA Q. *

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• 4 / 5

  

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  Sales team is good.

  Review of 5/6/21, following an experience of 4/23/21 by GERARD L. *

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• 4 / 5

  

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  Received my order in 2 days only problem was 1 item was missing and I called right away and they are shipping it ASAP. Excellent customer service!!

  Review of 5/6/21, following an experience of 4/22/21 by STELLA H. *

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• 5 / 5

  

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  Everything on the website was easy to locate.

  Review of 5/6/21, following an experience of 4/23/21 by KRAIG J. *

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• 5 / 5

  

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  This was amazing! So organized!

  Review of 5/6/21, following an experience of 4/23/21 by RYLEE L. *

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• 5 / 5

  

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  Easy online shopping if on desktop or laptop. However the website could use improvement for mobile phone use.

  Review of 5/6/21, following an experience of 4/23/21 by SHEILA H. *

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• 5 / 5

  

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  Pool school was fabulous

  Review of 5/6/21, following an experience of 4/23/21 by ISOM K. *

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• 5 / 5

  

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  It was easy to purchase my products through the pool school links. We save on chemicals and products every year

  Review of 5/6/21, following an experience of 4/22/21 by ANGELITA B. *

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• 5 / 5

  

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  I did the online holding this year for store pick up, it was easy to use in the store pick up was very quick and efficient!

  Review of 5/6/21, following an experience of 4/22/21 by IMELDA Z. *

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