Customer reviews for walkinlab.com

Customer reviews

• 5 / 5

  

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  Easy to use, discrete, and best price around. Even got rewards (discount on next purchase) in addition to the usual holiday sales.

  Review of 7/28/22, following an experience of 6/19/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hello, It is wonderful to know that you found our site easy to use and affordable for your testing. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we look forward to serving your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

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  Easy to follow directions and if I have a problem there has always been a very professional courteous person to help when I call.

  Review of 7/28/22, following an experience of 7/3/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Tammy, We are excited that you found our service easy to follow and take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we look forward to serving your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

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  Great! Absolutely seamless and affordable.

  Review of 7/28/22, following an experience of 7/4/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Ann, We are so happy that you found our service great and affordable to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

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  Easy test kit purchase and easy scheduling of lab by me. It help me figure my hemoglobin a1c levels when my doctor didn't feel the need to order one for me.

  Review of 7/27/22, following an experience of 7/3/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Francis, We are so happy that you found our service easy to purchase and take care of your testing. Thank you for reviewing our service and rating us with 5 stars. We value you as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

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  cheap compare to lab prices. highly recommended specially people without insurance or the insurance doesnt cover the test

  Review of 7/27/22, following an experience of 6/17/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Ryan, We are pleased that you found our service affordable and easy to take care of your testing. Thank you for reviewing our service and rating us with 5 stars. We value you as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Quick and easy, and price is great!

  Review of 7/27/22, following an experience of 6/17/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Carol, We are thrilled that our service was quick, easy and affordable to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

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  All process of test is simple and complete. It's easy to access to test result. It's wonderful and beyond imagination. UNBELEAVABLE.

  Review of 7/27/22, following an experience of 7/2/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Haibin, We are excited that you found our service simple and complete to help take care of your testing needs. Thank you for writing a review of our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

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  One of the easiest things I do is my yearly bloodwork with Walk-In Labs. I got tired of waiting for the VA to authorize this or that panel so I took the bull by the horns and Walk-In Labs has made that easy and convenient.

  Review of 7/27/22, following an experience of 6/10/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Robert, It is wonderful to know that you found our service easy and quick to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 4 / 5

  

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  It was a little longer of a wait than I anticipated but overall everything went smoothly and results were timely.

  Review of 7/27/22, following an experience of 6/17/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Mary, We are pleased that you found our service quick and smooth to take care of your testing needs. I'm sorry your wait was a little longer than expected at the lab. You are valued as a customer and we wish to earn 5 stars in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

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  Received materials in a timely manner and had the results available in less than a week

  Review of 7/27/22, following an experience of 6/18/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hi Lizett, Thank you for reviewing our service and rating us with 5 stars. We are thrilled that you found our service prompt and easy to take care of your testing needs. You are valued as a customer and we look forward to serving your lab testing needs in the future. thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

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  Everything was straightforward and made my appointment very convenient. Results were clear and in an easy format to read.

  Review of 7/27/22, following an experience of 7/3/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Brent, We are thrilled that you found our service convenient and easy to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

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  Pretty easy to order and test where done fast at locations will definitely recommend to use this for testing

  Review of 7/27/22, following an experience of 7/2/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Henry, It is wonderful to know that you found our service easy to order and take care of your testing needs. Thank you for writing a review of our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

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  Very nice and friendly people very profesional, very modern and clean facility Very good job

  Review of 7/27/22, following an experience of 6/17/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Michael, It is great to know that you found our service nice and friendly to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

  Answer by A A

  

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  You are welcome keep up the good work

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• 5 / 5

  

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  Pretty easy to order and test where done fast at locations will definitely recommend to use this for testing

  Review of 7/27/22, following an experience of 7/2/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Henry, It is wonderful to know that you found our service easy to order and take care of your testing needs. Thank you for writing a review of our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 2 / 5

  

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  This was probably one of the more unprofessional offices that I have encountered in my 18 years as a healthcare professional. First, they discussed timecards at the front desk. Second, when drawing blood, she broke the seal on the tube PRIOR to inserting it into my skin. Therefore, it didn't draw much blood because it didn't have anymore suction. Third, she had to stab me the again since she didn't get blood and still couldn't find the vein. I have huge veins. Finally, I asked her if I could take the needle from her and I found my own vein while the needle was still in my arm. I drew my own blood sample. Fourth, when I returned for TB reading, the girl was like "hmph, I guess I have to find your chart.." then couldn't find my chart. Then finally, they forgot to have me sign a release form. Then when they sent it to me, they had highlighted all the areas where I was to sign, but when you scan a document in like that a highlighter shows up as a black mark so I can't really sign it on the line. The clinic was just very unprofessional.

  Review of 7/27/22, following an experience of 6/14/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hi Deborah, I'm so sorry that your trip to the lab was unprofessional and less than satisfactory. I tried to reach out to you by phone but was unable to reach you. We are contracted with Quest Diagnostics and LabCorp to do our blood draws, however we are a separate entity. We can file a formal complaint with the lab location that you went into for testing. Please reach out to us at 1-800-539-6119 so that we can gather more information from you regarding your trip to the lab. I'm so sorry that this happened to you and we hope we can earn 5 stars in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

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  I have used Walk-in Lab several times over the past few years, and appreciate their prompt service. I also really like that I can speak with a person if there are any concerns about the order or receiving results. They are professional, quick, and efficient! I intend to continue using Walk-In Lab for all my lab service needs.

  Review of 7/27/22, following an experience of 6/16/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Lynn, We are so happy that you found our service prompt and efficient to take care of your testing needs. Thank you for taking the time to review our service and rating us with 5 stars. You are valued as a customer and we look forward to serving your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 4 / 5

  

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  I placed two orders in June and never received an email notification that the results were ready. I eventually went to the website and found the results.

  Review of 7/27/22, following an experience of 6/18/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Annie: Thank you for your review and giving us a 4 star rating. I do apologize you did not receive the automatic email our system sends out when results are uploaded. Sometimes these notifications can be sent to your email's spam or junk folder. We also offer SMS Text Messaging Notifications. If you would like to enroll to be notified by text message, please call us at 1-800-539-6119, chat with us through our website, or enroll through your online account. Thank you for choosing Walk-In Lab. We hope to earn a 5-star review from you in the future. Thank you, Claire B. Lab Results Department Manager

• 5 / 5

  

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  I'm so glad they offer lab work without me going to a doctor for an order. It's quick and easy.

  Review of 7/27/22, following an experience of 6/30/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Cristine, We are thrilled that you found our service easy and quick to order your testing. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 3 / 5

  

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  Walk-In Lab's website inexplicably dumped my cart twice during the ordering process, making it difficult to figure out how to get everything I needed. It was also hard to know when my order was ready, which delayed me getting my testing, and they didn't send me directions for whether I needed to fast (like JasonHealth does). That said, the tests were affordable and it was nice to see the price comparison.

  Review of 7/27/22, following an experience of 7/2/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hello Erin, We appreciate all customer feedback. I'm so sorry you had issues on the website while trying to make your purchase. However I am glad that you found our service affordable and quick to take care of your testing needs. All fasting instructions are listed on the site under each test description. In the future if you have any questions please reach out to us at 1-800-539-6119 so that we can better assist you. We value you as a customer and we hope to earn 5 stars in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

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  the agent that I spoke with on the phone was extremely helpful and made me feel very comfortable.

  Review of 7/25/22, following an experience of 6/30/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Theodore, Thank you for reviewing our service and rating us with 5 stars. We are so happy that you found our customer service extremely helpful and professional to take care of your testing needs. You are valued as a customer and we hope to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 2 / 5

  

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  The website did not say that the patient must go the lab to get blood work done. We are a clinic and wanted to send the blood sample but after the payment was done, your operator disclosed that info. At least she refunded immediately. The website must contain that info.

  Review of 7/25/22, following an experience of 6/29/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hi Gene, We appreciate your feedback of our service. I'm sorry if there was any confusion with how our process works. Our process is listed under our FAQ section of the website. Once lab testing is ordered the blood draw is done by LabCorp or Quest Diagnostics. The process is also listed on our homepage. Again I apologize for any inconvenience this may have caused you. You are valued as a customer and we wish to earn 5 stars in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

  Answer by A A

  

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  Thank you.

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• 5 / 5

  

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  very convenient way to have Lab tests without having to bother a Doctor and at a reasonable price too

  Review of 7/25/22, following an experience of 6/16/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Rafael, We are pleased that you found our service convenient and affordable to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

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  Easy to find labs, what I wanted was available, god value for the labs.

  Review of 7/25/22, following an experience of 6/30/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Kendrah, We are thrilled that you found our service easy to find the labs you needed for testing. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we look forward to serving your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

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  Easy to get tests

  Review of 7/25/22, following an experience of 6/30/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Mark, It is wonderful to know that you found our service easy to take care of your testing. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we look forward to serving your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

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  Very easy with good explanations of the tests. I had to contact customer support because my results were slow due to one test, and they were very fast and helpful and got me preliminary results from the ones that didn't take as long. Definitely recommend!

  Review of 7/25/22, following an experience of 6/28/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hello, We are so happy that you found our service easy and helpful to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

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  Pleasant service.

  Review of 7/25/22, following an experience of 6/30/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Steve, Thank you for reviewing our service and rating us with 5 stars. We are excited that you found our service prompt and pleasant to help take care of your testing needs. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Quick, precise and doctor reviewed information that came back earlier than promised.

  Review of 7/25/22, following an experience of 6/30/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hi Krisztina, We are pleased to know that you found our service quick, precise and easy to take care of your testing. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

  Answer by A A

  

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  You’re welcome. Always happy when the service is such that I can give a good review. Best, Krisztina

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• 4 / 5

  

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  Coordinated well with patient service center. Website is a little busy.

  Review of 7/25/22, following an experience of 6/30/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hi Elizabeth, We appreciate your feedback on our service. We are happy that you found our service great to take care of your testing needs. If you have any suggestions on how we can improve our service please give us a call at 1-800-539-6119 so that we can better assist you. We value you as a customer and we wish to earn 5 stars in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Walk-In Lab is my go-to for lab work. They are fast and easy and I appreciate the process. Something that I generally recommend for everyone. They tend to have the lowest prices for the same lab work I could order from anywhere else. I have used them several times and have yet to have a poor experience. Their communication is great they really let you know what is going on. They honestly have been better with communication than my actual provider. For that reason when I need a lab, especially on short notice this is the place I go directly to.

  Review of 7/25/22, following an experience of 6/14/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hi, Thank you for taking the time to review our service and rating us with 5 stars. We are pleased that our service was easy and fast to take care of your testing needs. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

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  Very happy with the process. Quick results. Patient portal is easy to use as well. Thank you

  Review of 7/25/22, following an experience of 6/30/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Rebecca, We are so happy that you found our process quick and easy to use to take care of your testing. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 2 / 5

  

  Edit Flag

  In general Walk in Lab is ok. But a few times the staff sits on report while blaming on Holiday etc. I did the blood test a week ago Friday. Today I still did not have my lab results. When I called the staff blamed on Holiday etc. You missed $98 since I do the test evey Friday, so today I didn't purchase the test.

  Review of 7/23/22, following an experience of 6/28/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Massoud: Thank you for your review. We appreciate all customer feedback. I have looked over your order history and do see where your past results are resulted later in the evening after our office closes and are uploaded the next day during operational business hours. The Results Department closes at 6pm central time. I do apologize that your most recent results were not uploaded in a timely manner. We have since resolved the delay issue so this will not happen again in the future and have offered you a gift card as an apology for your inconvenience. All orders on your account have resulted, if you are unable to view the results that were uploaded this morning please let us know and we will be happy to assist you. We are truly sorry and hope to earn a 5-star review from you in the future. You are a valued customer, thank you for choosing Walk-In Lab. Thank you, Claire B. Lab Results Department Manager

• 4 / 5

  

  Edit Flag

  Everything that happened was great but one thing was missing. I got my bloodwork done at Quest on the Thursday before the July 4th holiday. Seven days later my account updated and my results popped out. This was the first communication from you since my purchase. In those seven days I wondered many times if all was on track or whether my sample might have gotten lost. A simple status update that the sample was in the system would have taken away my concerns.

  Review of 7/23/22, following an experience of 6/29/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Valued Customer: Thank you for your review. I am glad to hear you had a great experience purchasing your lab order through Walk-In Lab. I do apologize if you feel there was a lack of communication during the process. Turn around times vary between tests. Some results take longer to come back than other results. Turnaround time are posted for each test on our website. Since we are an ordering service, we do not receive updates through the different labs we contract with, however if you would like a status update or preliminary results uploaded to your online secure account, we would be happy to call the lab on your behalf and update your account. This request can be made by calling us at 1-800-539-6119 or by the chat feature on our website. We hope to earn a 5-star review from you in the future. Thank you for choosing Walk-In Lab. Thank you, Claire B. Lab Results Department Manager

  Answer by A A

  

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  This is very kind of you, thank you. I do understand what I am asking for can only be initiated by the lab and that neither Labcorp nor Quest currently offers this service. Perhaps if enough customers ask for it, the labs will decide to provide, as it truly would be a distinguisher. :)

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• 5 / 5

  

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  Great experience!! Jennifer with customer service went above and beyond to help me out!!!

  Review of 7/23/22, following an experience of 6/29/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Emily, We are so happy that you found our service great and easy to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Good service easy to order

  Review of 7/23/22, following an experience of 6/13/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Janet, We are thrilled that you found our service good and easy to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Easy to order and received the results faster than any doctors office order

  Review of 7/23/22, following an experience of 6/14/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Rebecca, Thank you for reviewing our service and rating us with 5 stars. We are thrilled that you found our service easy to order and prompt results to take care of your health. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Easy, fast, perfect

  Review of 7/23/22, following an experience of 6/13/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hello Sussn, We are pleased that you found our service easy, fast and perfect to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 4 / 5

  

  Edit Flag

  Easy and convenient!

  Review of 7/23/22, following an experience of 6/29/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Lakiya, We appreciate your feedback. We are pleased that you found our service great and easy to take care of your testing needs. If there is anything we can improve on please reach out to us at 1-800-539-6119 so that we can better assist you. You are valued as a customer and we wish to earn 5 stars in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Excellent selection of lab test and also the best costs that I found. Went to LabCorp at 2:30 in the afternoon had the results the next morning!

  Review of 7/23/22, following an experience of 6/29/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Lynne, We are so happy that you found our service excellent and prompt to take care of your testing needs. Thank you for reviewing our service and rating us with 5 perfect stars. You are valued as a customer and we look forward to serving your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Fast, friendly, and professional.

  Review of 7/23/22, following an experience of 6/29/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Kim, It is wonderful to know that you found our service professional, fast and friendly to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  No issues. As expected.

  Review of 7/23/22, following an experience of 6/29/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Robert, It is wonderful to know that you found our service as expected. Thank you for reviewing our service and rating us with 5 stars. We value you as a customer and we look forward to serving your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Very clear. Organized. I got my results very quickly.

  Review of 7/23/22, following an experience of 6/13/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Amy, It is wonderful to know that you found our service very clear and organized to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

  Answer by A A

  

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  You're very welcome! Have a beautiful day.

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• 5 / 5

  

  Edit Flag

  Easy fast and less complicated than other companies

  Review of 7/23/22, following an experience of 6/13/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Henry, Thank you for taking the time to review our service and rating us with 5 stars. We are excited that you found our service easy and fast to take care of your testing needs. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

  Answer by A A

  

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  🙏🏻

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• 5 / 5

  

  Edit Flag

  I was pleased to get my results within 24 hours. This helps to determine how much medication I need, Since my condition fluctuates constantly, it's really important to have accurate data quickly. Thank you, Walk-In-Lab!

  Review of 7/22/22, following an experience of 6/28/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hi Jill, We are excited that you found our service quick and easy to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Very professional and excellent at their jobs

  Review of 7/22/22, following an experience of 6/28/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hi Amy, It is wonderful to know that you found our service professional and excellent to take care of your testing needs. Thank you for reviewing our service and rating us with 5 perfect stars. We value you as a customer and we hope to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  GOOD.

  Review of 7/22/22, following an experience of 6/28/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hello Alekhya, Thank you for reviewing our service and rating us with 5 stars. We are excited that you found our service to help take care of your lab testing needs. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  No problems. Fast turnaround.

  Review of 7/22/22, following an experience of 6/12/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hello, We are so happy that our service was fast and easy to take care of your testing needs. Thank you for writing a review of our service and rating us with 5 stars. You are valued as a customer and we look forward to serving your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Great service! Efficient, friendly, and affordable. Will definitely be a repeat customer.

  Review of 7/22/22, following an experience of 6/27/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hello, It is wonderful that you found our service great, efficient and affordable to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 3 / 5

  

  Edit Flag

  I would say a 5, but haven't gotten my lab results yet. I know they said 4 business days. I paid for my own test, and the results are not going to a Dr.

  Review of 7/22/22, following an experience of 6/23/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Lynn: Thank you for your review. We appreciate all customer feedback. I do apologize it took longer for your test to result at the lab than our site estimates. Once the results report was finalized at the lab, it was uploaded the same morning to your online secure account. I am sorry for any inconvenience this may have caused. If you want to inquire about your lab tests at any time, please call us at 1-800-539-6119, we are happy to call the lab on your behalf for an update. Thank you for choosing Walk-In Lab and we hope to earn a 5-star review from you in the future. Thank you, Claire B. Lab Results Department Manager

• 4 / 5

  

  Edit Flag

  The website is straight forward and easy to use. The type of test or groups of tests avaliable is extensive. It is easiest if you know what test(s) you need. Pricing is not great, but reasonable. Often you can find a coupon to help lower the cost. Overall I'm satisfied. I have used Walkin in the past and will again in the future if the need arises,

  Review of 7/22/22, following an experience of 6/28/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hi Mark, We appreciate your feedback of our service. We try to keep our pricing as low as possible however if you find a lower price with one of our competitors online we will price match. If you have any questions please give us a call at 1-800-539-6119 and we would be happy to assist you. We value you as a customer and we wish to earn 5 stars in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Perfect

  Review of 7/22/22, following an experience of 6/27/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Gilava, We are excited that you found our service perfect to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Very easy and cheap comparing with quest diagnostics prices

  Review of 7/22/22, following an experience of 6/27/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Jonas, It is wonderful to know that you found our service easy and affordable to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Great experience! Lab orders came quick and customer service was so friendly and helpful. So glad this affordable option is available!

  Review of 7/18/22, following an experience of 6/24/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Sarah, Thank you for reviewing our service and rating us with 5 stars. We are thrilled that you found our service great and quick to take care of your testing needs. You are valued as a customer and we look forward to serving your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  The Walk-in Lab website is very informative and easy to use. They compare the available lab panels in detail and with discount codes, make it very affordable. The doctor reviewed our request & submitted the order within 30 minutes. Walk-in Lab facilities are relatively local and the office hours are accommodating. We have used Walk-in Lab for a few years now. They get the results back quickly & we use them to discuss findings with our primary doctor. I highly recommend Walk-in Labs.

  Review of 7/18/22, following an experience of 6/23/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Craig, We are excited that you found our service informative and easy to use to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

  Answer by A A

  

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  Keep up the good work!!

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• 5 / 5

  

  Edit Flag

  Very good service

  Review of 7/18/22, following an experience of 6/23/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Mona, We are excited that you found our service very good to take care of your testing. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  excellent

  Review of 7/18/22, following an experience of 6/23/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hi Shirley, We are pleased that you found our service excellent and easy to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Quick and efficient. I will def use again in the future!

  Review of 7/18/22, following an experience of 6/23/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Stephanie, It is wonderful to know that you found our service quick and efficient to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Excellent customer service! Super easy process. I will continue using them over and over. Great prices and again, fantastic customer service , which is so rare these days.

  Review of 7/18/22, following an experience of 6/27/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Stacy, It is wonderful to know that you found our customer service excellent and our process super easy to take care of your testing. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we look forward to serving your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Easy Peasy

  Review of 7/18/22, following an experience of 6/26/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Rolf, It is great to know that you found our service easy to take care of your lab testing needs. Thank you for reviewing our service and rating us with 5 stars. We value you as a customer and we look forward to serving your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Excellent experience start-finish, it couldnt get any easier/better, judos to walk in labs

  Review of 7/18/22, following an experience of 6/25/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hi Shanthi, We are excited that you found our service excellent and easy to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Process was fast and easy. When I found this website, I thought it was too good to be true. It's great that such a service exists to give people an alternative option to the complex and exploitive service that is the medical industry. I'm very satisfied and would definitely recommend. No issues to report (other than the website being archaic and unnecessarily confusing).

  Review of 7/18/22, following an experience of 6/11/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Asiya, We are excited that you found our process easy and fast to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  It was fast and easy to receive my lab order.

  Review of 7/18/22, following an experience of 6/22/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Nancy, We are so happy that you found our service fast and easy to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant

• 5 / 5

  

  Edit Flag

  I liked the option of using walk in lab without involvement of insurance and primary physician who have to follow protocols and cost for same test May go very high

  Review of 7/18/22, following an experience of 6/24/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Rahul, We are pleased that you found our service easy and affordable to use without your insurance. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  I was extremely excited when I found this service! I have a high deductible insurance plan and getting labs through here was a fraction of the cost than getting them done through my gp and insurance. Highly recommend!!!

  Review of 7/18/22, following an experience of 6/24/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hi Julie, Thank you for reviewing our service and rating us with 5 stars. We are excited that you found our service affordable and easy to take care of your testing needs. We value you as a customer and we look forward to serving your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Simple process, fast and easy

  Review of 7/18/22, following an experience of 6/27/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hello, We are pleased that you found our service simple, fast and easy to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Easy to book, great discounts, superfast results

  Review of 7/18/22, following an experience of 6/24/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Fabiola, We are so excited that you found our service easy, affordable and super fast to take care of your testing. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

  Answer by A A

  

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  I don't often write reviews but I was quite impressed with your services.

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• 5 / 5

  

  Edit Flag

  I used walkinlab and have already recommended it to friends

  Review of 7/18/22, following an experience of 6/24/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Nathan, It is wonderful to know that you found our service and recommended us to your friends. Thank you for writing a review of our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  On a previous review I mistakenly believed that Walk-In-Lab had declined my credit card. That wasn't the case. It was, in fact, my bank which had updated their security and decided that Walk-In-Lab was a questionable site - this in spite of the fact that I had been ordering lab tests from Walk-In-Lab for years! That said, I retract my previous review and apologize for jumping the gun. If your card is ever declined, check with your bank first before blaming anyone else. Since then I have successfully ordered lab tests from Walk-In-Lab and have nothing but kudos for their wonderful service!

  Review of 7/18/22, following an experience of 5/31/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hi Jill, Thank you for taking the time to update you review of our service. I am so happy to hear that your payment issue has been resolved and you were able to purchase testing again. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Flawless execution -- I was sent the labs, I printed them out, and I brought them to a location near me. The labs were drawn and I had results the next week or so. Perfect.

  Review of 7/18/22, following an experience of 6/11/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hi Jennifer, Thank you for reviewing our service and rating us with 5 stars. We are thrilled that you found our service flawless and quick. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 1 / 5

  

  Edit Flag

  I couldn’t get in at lab corp so I wasted my money.

  Review of 7/18/22, following an experience of 6/7/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

  Flag

  HI Charles, We appreciate all customer feedback. I reviewed your order and I see that we assisted with making an appointment for you over the phone at the LabCorp location you chose. I tried to reach out to you by phone to assist with this matter, but was unable to reach you. Please call us at 1-800-539-6119 so that we can better assist you. You are valued as a customer and we wish to earn 5 stars in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Easy lab ordering and fast processing.Great service would highly recommend.

  Review of 7/18/22, following an experience of 6/8/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Tyrrell, It is wonderful that you found our service easy to order your testing. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we look forward to serving your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Great service

  Review of 7/18/22, following an experience of 6/9/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Michelle, Thank you for reviewing our service and rating us with 5 stars. We are pleased that you found our service great to take care of your testing needs. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  One of the only sites in my area that had the test I wanted.

  Review of 7/18/22, following an experience of 6/7/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hi Joe, Thank you for reviewing our service and rating us with 5 tars. We are pleased that you found our service easy to take care of your testing needs. You are valued as a customer and we wish to serve your testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  The ordering process was very simple and there are many choices. My results took less than 24 hours to receive back from Quest Diagnostics.

  Review of 7/18/22, following an experience of 6/8/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Wayne, Thank you for reviewing our service and rating us with 5 stars. We are excited that you found our service simple and easy to take care of your lab testing needs. You are valued as a customer and we hope to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Very easy process!

  Review of 7/18/22, following an experience of 6/2/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Camille, We are so happy that you found our service easy and quick to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

  Answer by A A

  

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  I most definitely will be a repeat customer.

  Answer by A A

  

  Flag

  I most definitely will be a repeat customer.

  Answer by A A

  

  Flag

  I most definitely will be a repeat customer.

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• 5 / 5

  

  Edit Flag

  pick your needs, pay and get your test, no problem

  Review of 7/18/22, following an experience of 6/7/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Peter, We are pleased that you found our service easy to pay and take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  This is THE BEST site to go for all your testing needs. Their customer service is top-notch and I have never had an issue with any order. They also feature a great rewards program and are always offering discounts. Try them...you won't be disappointed!

  Review of 7/18/22, following an experience of 6/9/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Edith, We are pleased that you found our service easy and affordable to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Convenient, fast, extremely simple

  Review of 7/18/22, following an experience of 6/7/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hi Larry, It is wonderful to know that you found our service convenient, fast and simple to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

  Answer by A A

  

  Flag

  It's always a possibility I will revisit

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• 5 / 5

  

  Edit Flag

  Great Customer Service. Easy to place order. Fast turnaround. Results in an easy to understand format with explanations and suggestions for further action if appropriate.

  Review of 7/18/22, following an experience of 6/7/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  HI John, Thank you for reviewing our service and rating us with 5 stars. We are thrilled that you found our service great and easy to take care of your testing needs. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Customer service was great from start to finish. All our questions were answered and we got the results as promised.

  Review of 7/18/22, following an experience of 6/8/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Lawrence, Thank you for reviewing our service and rating us with 5 stars. We are excited that you found our service great and results prompt. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  two clicks away and you pay for the tests.:-)

  Review of 7/17/22, following an experience of 6/7/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Alexei, It is wonderful to know that you found out service easy to pay and take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 3 / 5

  

  Edit Flag

  Supposedly the labs are resulted but I have not received the results. Quest will not personally make sure available to the patient until weeks later, to allow for physicians to review results first. I have waited 7 days for the results and still, nothing. The only reason I am giving 3 stars opposed to 2 is because the sole Walk-In-Lab part of my experience past and present has been great. You guys really make this whole process a piece of cake! I love the vast range of tests available and the simplicity of ordering. I just REALLY wish I could finally get my results from Quest. If only rating WIL, I’d give 4 stars.

  Review of 7/17/22, following an experience of 6/11/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Valued Customer: Thank you for your review. We appreciate all customer feedback. I have looked over your orders and results, a Results Specialist will be reaching out to your shortly to answer any questions you may have. While we contract with Quest and LabCorp, we are a separate company. I do apologize that you are not able to view the results through the Quest Portal, however your lab results are uploaded to your online secure account through www.walkinlab.com. In addition, if you had an unpleasant experience at the lab, we would be glad to file a complaint for the lab location you visited on your behalf. Thank you for choosing Walk-In Lab. We hope to earn a 5-star review from you in the future. Thank you, Claire B. Lab Results Department Manager

• 5 / 5

  

  Edit Flag

  Great

  Review of 7/17/22, following an experience of 6/22/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Justin, We are pleased that you found our service great and easy to take care of your testing. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 3 / 5

  

  Edit Flag

  I had cancelled a test I ordered, and it took several phone calls on my part to get the situation resolved.

  Review of 7/17/22, following an experience of 5/29/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

  Flag

  Hello Lynn, We appreciate your feedback on our service. I apologize for any issues you had with requesting a cancellation. I looked over your order and see that we were able to resolve the situation for you and reinstate the Gift card on the account for you. Please reach out to me at 1-800-539-6119 if you need any further assistance. We value you as a customer and we look forward to earning 5 stars in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  It was easy to get started, order what I needed and get the results fast.

  Review of 7/16/22, following an experience of 6/17/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Lisa, We are excited that you found our service easy and quick to take care of your testing needs. Thank you for writing a review of our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 2 / 5

  

  Edit Flag

  I never received email or notification of the results and had to log into the site to get them. Unacceptable. In the past, when I ordered, I received email notification. I checked Spam folder, nothing. Waited days wondering what the results were. Something was broken about the experience. Doubtful I'll use the service again.

  Review of 7/16/22, following an experience of 6/5/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Damon: Thank you for your review. We appreciate all customer feedback. I do apologize you did not receive the notification email when your results were uploaded to your online secure account. I do see where you spoke with our Assistant Manager, Lacey. We have since been in contact with our IT Department to look into this matter. We hope to resolve any notification issue as quickly as possible. Again I do apologize for any inconvenience this may have caused. Thank you for choosing Walk-In Lab. Thank you, Claire B. Lab Results Department Manager

• 2 / 5

  

  Edit Flag

  Process was easy but would appreciate better discounts.

  Review of 7/16/22, following an experience of 6/21/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hi Mary, Thank you for reviewing our service. We try to keep our cost as low as possible however we do offer price matching. Walk-In Lab will match any price you find online on a competitor's website. Price matches will only be issued for respective labs. Total price includes any applicable processing or handling fees. If you locate a lower price online, prior to placing your order, Contact Us or call 1-800-539-6119. Price adjustments will not be made once an order has been placed. We value you as a customer and we wish to earn 5 stars in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  The process was quick and easy, and I got my results within a day.

  Review of 7/16/22, following an experience of 6/21/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Amy, It is wonderful to know that you found our service quick and easy to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Super easy and convenient! Gage me the peace of mind I was looking for. Results for my test also came extremely fast. 👍🏼👍🏼

  Review of 7/16/22, following an experience of 6/21/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Lindsey, We are thrilled that you found our service super easy and convenient to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 4 / 5

  

  Edit Flag

  I don’t like having to wait now for the order to be reviewed before it can be printed. Liked it when it was click, pay, print.

  Review of 7/16/22, following an experience of 6/3/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hi Dena, We are so sorry for any inconvenience the lab order review has caused, however it is out of our hands as it was a change done across the board from our provider. If you have any questions you can reach us at 1-800-539-6119 and we would be happy to assist you. You are valued as a customer and we hope to earn 5 stars in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 4 / 5

  

  Edit Flag

  Customer service was good. I called and left a message and was called back and guided accordingly.

  Review of 7/16/22, following an experience of 6/6/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hello, Thank you for your feedback of our service. We are pleased that our process was good and easy to take care of your testing needs. If there is anything we can improve on please give us a call at 1-800-539-6119 so that we can better assist you. You are valued as a customer and we look forward to earning 5 stars in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  I had a good experience here, the woman who took my blood sample was extremely pleasant, warm and professional. My results were ready quickly and overall I will be returning next time I need blood work.

  Review of 7/16/22, following an experience of 6/21/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Shane, It is wonderful to know that you found our service good and quick to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we hope to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  It was very easy to use and very affordable!

  Review of 7/16/22, following an experience of 6/22/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Charlotte, It is wonderful to know that you found our service easy to use and affordable. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  It was so easy to order online and schedule appt in either their lab or Quest. This is great for people who do not have insurance. You do not have to spend the $$$ to see the doctor first and then order labs. Just order as many as you can. Then you can consult a dr afterwards. This does not replace medical advice or self-treatment but gives you a heads-up if anything may be amiss.

  Review of 7/16/22, following an experience of 6/5/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Magda, We are thrilled that you found our service easy to order and schedule your testing. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Super easy to use and get labs you need. The process is simple, and getting your results is quick and easy. I’ve used Walkinlab twice now and will use them again in the future.

  Review of 7/16/22, following an experience of 6/6/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Kristie, It is great to hear that you found our service super easy and results quick to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Excellent services. Easy to use

  Review of 7/16/22, following an experience of 6/21/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Hay, We are pleased that you found our service excellent and easy to use to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  Excellent customer service and quick turnaround with results! Thank you very much!

  Review of 7/15/22, following an experience of 6/21/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Joseph, Thank you for reviewing our service and rating us with 5 stars. We are pleased that you found our service excellent and quick to take care of your testing needs. You are valued as a customer and we look forward to serving your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

  Answer by A A

  

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  You're welcome Melinda - always appreciate your service! It's been great!

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• 5 / 5

  

  Edit Flag

  I always make an appointment but I give them 5 stars on everything..

  Review of 7/15/22, following an experience of 6/20/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Hi Martha, Thank you for taking the time to review our service and rating us with 5 stars. We are thrilled that you found our service great and easy to take care of your testing needs. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 1 / 5

  

  Edit Flag

  Took forever. Not easy to navigate. TONS of ads. Never again

  Review of 7/15/22, following an experience of 6/20/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  HI Christopher, We appreciate all customer feedback. I apologize for any issues that you encountered on our site. I tried to reach out to you by phone but was unable to reach you. We would like to gather more information about the issues you encountered while ordering. Please reach out to us at 1-800-539-6119 so that we can better assist you. You are valued as a customer and we wish to earn 5 stars in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  It was easy to request the tests; I would expect that the approval comes immediately after payments - but it took several hours to get the lab order. I am wondering what should be the case when the order is paid for, but not approved? Anyway, the good news that the order was electronically entered into the lab system, and I was welcomed by name on arrival.

  Review of 7/15/22, following an experience of 6/20/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

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  Dear Dmitrii, Thank you for reviewing our service and rating us with 5 stars. We are pleased that you found our service to help take care of your tesitng needs. You should have received an email after ordering stating Your order will now be reviewed by our medical director prior to issuing your lab order. You will receive an email when the lab order is available in your Confidential Lab Record (CLR). Orders are reviewed 7 days a week, 8am-8pm. Please allow up to 3 hours during that time for the order to be approved. If you have any questions please reach out to us at 1-800-539-6119 so that we can better assist you. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

• 5 / 5

  

  Edit Flag

  quick and easy, got the results the next day

  Review of 7/15/22, following an experience of 6/20/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by walkinlab.com

  

  Flag

  HI John, It is wonderful to know that you found our service easy and quick to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab. Thank you, Melinda Lowery Customer Service Assistant Manager

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