us-en.kusmitea.com

Customer reviews for us-en.kusmitea.com

4.5 / 5 1

Calculated from 125 reviews obtained over the last 12 months

1517 reviews since 05/01/2018

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Information us-en.kusmitea.com

  • Company

    ORIENTIS GOURMET

  • Description

    A leading tea house since 1867, Kusmi Tea invites you to discover its tea blends online: green tea, matcha tea, theine-free tea, rooibos, Detox blend…

  • Address

    32/34 rue Marbeuf 75008 Paris

  • Website

    http://us-en.kusmitea.com

  • Category

    Other

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Customer reviews

  • 5 / 5 1
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    My tea within two days of the order. This is the fastest I’ve ever received an order from Kusmi Tea.

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  • 4 / 5 1
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    My tea was delivered fast and in perfect condition!

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  • 5 / 5 1
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    arrived quickly, packaged well

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  • 5 / 5 1
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    Great customer service!

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  • 5 / 5 1
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    Great tea!!

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  • 5 / 5 1
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    Yumm

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  • 5 / 5 1
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    Each tea flavour is more delectable than the last. Wonderful customer service.

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  • 5 / 5 1
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    One of my favorite tea brands.

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  • 5 / 5 1
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    I enjoy all the Kusmi teas. My first taste was prince Vladimir and I will never forget it!

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  • 5 / 5 1
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    Discovered Kusmi Tea last year while visiting Paris and their teas are the first that make me actually want to drink tea! Found a location here in NYC and have ordered online. A tea (Lovely Break) I was looking for but the store was out of was available online, and delivery was pretty quick. Recommend!

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  • 4 / 5 1
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    have you any more coupon code for 30%off ?? my previous is not work :-(

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  • 5 / 5 1
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    I am highly satisfied with my online shopping experience at Kusmi Tea. The site is easy to navigate, and my order arrived in excellent condition, neatly packed without wasted room, and within 4 days. I have been shopping at Kusmi tea for 3 years, and have been very satisfied!

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  • 5 / 5 1
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    When I needed to called customer service I received exceptional help

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  • 5 / 5 1
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    All the items were packaged very well. Very happy with the tea sample.

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  • 5 / 5 1
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    Happy to be able to order my favorite tea online. Fast and easy ordering and delivery.

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  • 5 / 5 1
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    Easy to use site with immediate communications.

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  • 5 / 5 1
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    Whenever I need to buy Anastasia or now some of the new flavors I have tried I know I will receive the best of service

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  • 5 / 5 1
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    Timely delivery and accurate

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  • 5 / 5 1
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    Excellent

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  • 5 / 5 1
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    Exquisite.

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  • 5 / 5 1
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    Excellent tea, great customer service. I found out about Kusmi while searching for another tea house in Paris. I immediately fell in love with their Anastasia and other Russian blends. They make ordering online easy, the tea they ship is in perfect condition and arrives fast. There was a small glitch with my last order, and customer service adjusted the price promptly and checked back with me to confirm I got my refund.

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  • 5 / 5 1
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    Love it :) taste so great

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  • 5 / 5 1
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    fast delivery, excellent product

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  • 5 / 5 1
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    Excellent!

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  • 5 / 5 1
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    My order came within a few days and was well packed. The tea is great!

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  • 5 / 5 1
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    Kusmi Tea is high quality tea. The service is excellent. Thier tea blends are unique and stand out from other tea companies.

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  • 5 / 5 1
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    Really enjoy teas

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  • 5 / 5 1
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    Efficient

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  • 5 / 5 1
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    Easy to locate items desired. Shipping is extremely fast, even the 3-5 day ground shipping.

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  • 5 / 5 1
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    quick delivery, very pleased

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  • 4 / 5 1
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    I didn't have a tracking number in my order, but it arrived within the timeframe and safely.

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  • 5 / 5 1
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    love your teas, taste is excellent, packaging very attractive

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  • 5 / 5 1
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    I had a question about ordering and it was very quickly answered by the customer service person. Thank you.

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  • 5 / 5 1
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    I have ordered from Kusmi for about 5 years. I am rather snobbish in my tea purchases and prefer to spend more money on quality tea than drink cheaper tea. Kusmi tea always contains nice leaves and no stems. I also love the containers and reuse them for other things. My favorite teas are the Jasmine Green Tea and the Anastasia Black. The Anastasia White Tea is good but not as good as the Black Tea. The Gunpowder Green is tasty. I definitely recommend Kusmi teas to the discerning tea drinker.

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  • 5 / 5 1
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    Always great taste

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  • 5 / 5 1
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    We love love love this tea!! My teenager won’t drink anything else. I would love to have all flavors in my house to serve my guest.

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  • 5 / 5 1
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    I have always found Kusmi Tea easy to order, the order arrives quickly and in good condition.

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  • 5 / 5 1
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    Great products, quick shipping — I am a repeat customer and have been pleased with all my orders :)

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  • 1 / 5 1
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    I never receive my order, and there is no customer service to report it.

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    Answer by us-en.kusmitea.com
    Flag

    Dear Tammi, We thank you for taking the time to write to you and we regret that you didn't receive your order. On the tracking of it, it informs that the package was delivered May 31st. I will contact our US Team to have more information about the delivery and I come back to you. Thank you for your understanding. We remain at your disposal for any further request. Best regards, Laura Customer service Kusmi Tea contactus@kusmitea.com

    Answer by Rhea E
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    Hi! Thank you for getting me back. I left an wrong delivery address, but I went to wrong address to check, that address was not even could be found. There was no customer service center for Kusmi tea for me to call. I am a loyal customer to Kusmi tea for a decade. The package I order number is 200340098, the product is worth $208.47. It would be appreciated if you can have any way to help me get the package back. My right address is 142-01 41st ave, Apt715, Flushing, NY 11355

    Answer by us-en.kusmitea.com
    Flag

    Dear Tammi, We thank you for all this information. I transmit all of them to our US Team. They will make a claim with the carrier.. I come back to you when they will answer me. We will find a solution for you, we are aware that this is a significant amount. Thank you for your patience and your understanding. Best regards, Laura Customer service Kusmi Tea contactus@kusmitea.com

    Answer by Rhea E
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    Thank you very much Laura. Look forward to hearing you back.

    Answer by us-en.kusmitea.com
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    Dear Tammi, I asked to our US Team to ship a new identical order than your last lost order. The tracking informs that you receive your order yesterday. ![](https://orientis.zendesk.com/attachments/token/swRODRz41N5zx0G9fZOI6UzB8/?name=inline2098373497.png)? Could you confirm me this information please ? Greetings from France. Laura Customer service Kusmi Tea contactus@kusmitea.com

    Answer by us-en.kusmitea.com
    Flag

    Dear Tammi, Did you receive my previous email ? I asked to our US Team to ship a new identical order than your last lost order. The tracking informs that you receive your order yesterday. ![](https://orientis.zendesk.com/attachments/token/swRODRz41N5zx0G9fZOI6UzB8/?name=inline2098373497.png)? Could you confirm me this information please ? Greetings from France. Laura Customer service Kusmi Tea contactus@kusmitea.com

    Answer by Rhea E
    Flag

    Hi Laura, I just saw your email. I was planning to reply to you. I received the package. I really appreciate that you listened to my thoughts. There are more reasons why I should keep loving Kusmi tea. Thank you so much. I will definitely keep being a loyal customer. Tammi

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  • 5 / 5 1
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    Easy to order and get a delivery. My favorite tea brand!

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  • 4 / 5 1
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    Good website, but at times it takes awhile to load certain features.

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  • 5 / 5 1
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    Excellent customer service

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  • 5 / 5 1
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    The customer service rep (Aline) was very good. She quickly did the appropriate action after we reported that Shopping Bag was not enclosed in the delivered parcel.

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  • 5 / 5 1
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    I love Kusmitea! Especially Aqua exotica and aqua rosa

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  • 5 / 5 1
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    This is a convenient place to order a great quality teas. Rating each individual tea is a a matter of individual taste

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  • 5 / 5 1
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    The Kusmi teas are amazing. The website worked perfectly well. It was easy, straightforward and the the teas arrived on time with good packaging.

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  • 5 / 5 1
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    easy to order

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  • 5 / 5 1
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    Efficient Delivery.

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  • 5 / 5 1
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    Fast delivery

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  • 5 / 5 1
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    Love all The Kusmi teas I’ve tried especially Russian morning and Polish earl grey. Fast delivery and even a free sample to try!

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  • 5 / 5 1
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    Easy to navigate, pleasing to use!

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  • 5 / 5 1
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    Always great service

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  • 5 / 5 1
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    Excellent!!!

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  • 5 / 5 1
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    Kusmi has delicious teas that are always beautifully packaged. They make great gifts.

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  • 5 / 5 1
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    Quick and correct. Trouble free ordering.

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  • 5 / 5 1
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    pretty good

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  • 1 / 5 1
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    I thought I was going to get a complementary tin of tea after spending a certain amount , which I did but just received a sachet of tea even though the package slip said 4 units of tea, I had ordered 3 units. won't be buying Kusmi tea again!!

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  • 2 / 5 1
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    I had extreme difficulties getting the Kusmi website transferring me over to the pay portals. Both Paypal and the other one. On about the 5th attempt it finally worked and I was able to place my order. This took almost 2 hours to complete after I had originally loaded my cart. I would load the cart, try to pay and the website would freeze. I'd close Kusmi, reopen it 10ins later in my browser. The I'd reload the cart again and attempt to pay. To make matter worse, a few of the items I had chosen for my cart were the very last of those in stock. So, I'd have to wait for Kusmi's stock/computer to reset before I could add those items. I finally gave up trying to add the nearly out of stock items, it was too much trouble. I'd like to add this was the fastest my order has ever reached me. I'd like to say thanks for that, I think it took 2-3 days and normally it's a week.

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  • 5 / 5 1
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    very fast shipping

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  • 3 / 5 1
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    The website was uncooperative. My card information as not accepted at check out, so instead of being able to upload another card, my cart was emptied and I had to start all over. This happened twice. Then I used a different card. I then went back to add something to cart and lost my entire cart and information a third time. Its a wonder i bothered to order at all at that point.

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  • 5 / 5 1
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    Best tea that we can’t live without. Whole family addicted to Kusmi!

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  • 2 / 5 1
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    I am not happy with my order because I wanted individually wrapped tea bags but I got them in a box wrapped all together in plastic.

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    Answer by us-en.kusmitea.com
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    Dear Mrs Mucci, First of all, thank you very much for your purchase and interest in KUSMI TEA After verfication of your order # 200339374, It turns out that you received the products you ordered, there was no error of preparation on our part. You will find below the link allowing you to order our tea kusmit tea in the form of individually wrapped sachets: https://us-en.kusmitea.com/catalogsearch/result/?q=25E I hope this information will help you in your next orders and wish you a great day. Feel free to contact us for any request. Kind Regards, Rachel Customer service Kusmi Tea contactus@kusmitea.com Cordialement, Kind Regards, Rachel NICOLAS

  • 5 / 5 1
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    Website is attractive and informative.

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  • 5 / 5 1
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    Wonderful site...excellent selections of unique and delicious teas! Great Service and fast delivery!

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  • 5 / 5 1
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    great

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  • 5 / 5 1
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    I love the Prince Vladimir tea.

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  • 5 / 5 1
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    Prompt response. Everything arrived in good order.

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  • 5 / 5 1
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    well designed website

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  • 5 / 5 1
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    Easy to use website, interesting products

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  • 5 / 5 1
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    Excellent.

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  • 4 / 5 1
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    Easy to use website, short delivery times, amazing tea.

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  • 5 / 5 1
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    Great tea, good packaging and shipping. Happy customer.

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  • 3 / 5 1
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    Your quantity only goes to 9.

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  • 4 / 5 1
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    Wish you had a store in Chicago! Sometimes St. Petersburg tea isn't available. And do the refills match the size of the tins....?

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  • 4 / 5 1
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    Frustrated by difficulties receiving my new password since I forgot mine, but the web site itself is a good one, easy to maneuver, and purchase on.

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  • 5 / 5 1
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    The service is very good and the tea arrives quickly.

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  • 3 / 5 1
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    I really like this tea (BB Detox). But, I confused with mine benefits from Kusmi Club. Because points added only after order ships I couldn’t use them on current order. So, there are possibles that points will expire any way. If your products non refundable why points can’ be added sooner? And also I couldn’t find the phone number of customer service in US?

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  • 5 / 5 1
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    The website is simple and easy to use.

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  • 4 / 5 1
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    There are problems with placing orders, for example, getting the order page to recalculate the price when I add or subtract an item.

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  • 5 / 5 1
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    I was pleased to receive a special offer and I greatly enjoyed my previous Kusmi products, so I bought a larger quantity of my favorite tea. It arrived very quickly.

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  • 5 / 5 1
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    Love the tea!

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  • 5 / 5 1
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    Easy to use, so happy with products.

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  • 5 / 5 1
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    Great service

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  • 3 / 5 1
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    Not easy to use.

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  • 3 / 5 1
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    It would be more customer-friendly if you had a gift option before checkout. For example, an option to add a message, or at least print the "To" and "From."

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  • 5 / 5 1
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    Excellent tea. Very fragrant. Packaged well. We will purchase again!

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  • 3 / 5 1
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    Great tea and variety But wanted to refill an existing tin for several months and it was always out of stock. Why waste a good tin?

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  • 5 / 5 1
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    Great

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  • 5 / 5 1
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    Great tea and fast shipping

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  • 4 / 5 1
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    My - only - complaint it that you are - often - out of the particular size/packaging that I want to order.

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  • 5 / 5 1
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    Kusmi Tea is excellent. Love their products so much that theirs is the only tea I drink!

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  • 5 / 5 1
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    Ordering was easy. Shipping was fast. Website is beautiful and product descriptions are very helpful/accurate.

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  • 2 / 5 1
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    They were the gift for my family living in U.S.A. But I could not put my name as a sender since I live in Japan. So I had to use my son's name for both sender and receiver. I hope I could use my name and address as a sender in future.

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  • 5 / 5 1
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    Easy to use and order products.

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  • 5 / 5 1
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    Thank you for prompt shipping of my favorites. Always packaged well!

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  • 5 / 5 1
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    Splendid teas and great shipping. Will definitely order again!

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