Customer reviews
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My tea within two days of the order. This is the fastest I’ve ever received an order from Kusmi Tea.
Review of , following an experience of by JUSTEN C. *
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My tea was delivered fast and in perfect condition!
Review of , following an experience of by LESLEY H. *
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arrived quickly, packaged well
Review of , following an experience of by JOEY N. *
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Great customer service!
Review of , following an experience of by FLOY L. *
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Great tea!!
Review of , following an experience of by AMYA C. *
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Yumm
Review of , following an experience of by TRACY W. *
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Each tea flavour is more delectable than the last. Wonderful customer service.
Review of , following an experience of by VIOLETTE K. *
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One of my favorite tea brands.
Review of , following an experience of by NIKOLAS O. *
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I enjoy all the Kusmi teas. My first taste was prince Vladimir and I will never forget it!
Review of , following an experience of by ERNESTINA S. *
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Discovered Kusmi Tea last year while visiting Paris and their teas are the first that make me actually want to drink tea! Found a location here in NYC and have ordered online. A tea (Lovely Break) I was looking for but the store was out of was available online, and delivery was pretty quick. Recommend!
Review of , following an experience of by LILLY N. *
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have you any more coupon code for 30%off ?? my previous is not work :-(
Review of , following an experience of by CONNOR M. *
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I am highly satisfied with my online shopping experience at Kusmi Tea. The site is easy to navigate, and my order arrived in excellent condition, neatly packed without wasted room, and within 4 days. I have been shopping at Kusmi tea for 3 years, and have been very satisfied!
Review of , following an experience of by JONATAN N. *
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When I needed to called customer service I received exceptional help
Review of , following an experience of by PETER E. *
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All the items were packaged very well. Very happy with the tea sample.
Review of , following an experience of by BRYANA G. *
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Happy to be able to order my favorite tea online. Fast and easy ordering and delivery.
Review of , following an experience of by ISABELL C. *
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Easy to use site with immediate communications.
Review of , following an experience of by EMMY H. *
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Whenever I need to buy Anastasia or now some of the new flavors I have tried I know I will receive the best of service
Review of , following an experience of by NAKIA H. *
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Timely delivery and accurate
Review of , following an experience of by JAIRO R. *
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Excellent
Review of , following an experience of by KAYLIN G. *
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Exquisite.
Review of , following an experience of by YAZMIN P. *
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Excellent tea, great customer service. I found out about Kusmi while searching for another tea house in Paris. I immediately fell in love with their Anastasia and other Russian blends. They make ordering online easy, the tea they ship is in perfect condition and arrives fast. There was a small glitch with my last order, and customer service adjusted the price promptly and checked back with me to confirm I got my refund.
Review of , following an experience of by SOPHIA C. *
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Love it :) taste so great
Review of , following an experience of by MASON L. *
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fast delivery, excellent product
Review of , following an experience of by STEPHANIA G. *
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Excellent!
Review of , following an experience of by ESPERANZA M. *
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My order came within a few days and was well packed. The tea is great!
Review of , following an experience of by OCIE S. *
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Kusmi Tea is high quality tea. The service is excellent. Thier tea blends are unique and stand out from other tea companies.
Review of , following an experience of by LISA D. *
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Really enjoy teas
Review of , following an experience of by JAKAYLA L. *
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Efficient
Review of , following an experience of by MEAGHAN F. *
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Easy to locate items desired. Shipping is extremely fast, even the 3-5 day ground shipping.
Review of , following an experience of by JODY T. *
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quick delivery, very pleased
Review of , following an experience of by RAHSAAN S. *
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I didn't have a tracking number in my order, but it arrived within the timeframe and safely.
Review of , following an experience of by MAKENZIE S. *
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love your teas, taste is excellent, packaging very attractive
Review of , following an experience of by JAIDA K. *
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I had a question about ordering and it was very quickly answered by the customer service person. Thank you.
Review of , following an experience of by VESTA H. *
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I have ordered from Kusmi for about 5 years. I am rather snobbish in my tea purchases and prefer to spend more money on quality tea than drink cheaper tea. Kusmi tea always contains nice leaves and no stems. I also love the containers and reuse them for other things. My favorite teas are the Jasmine Green Tea and the Anastasia Black. The Anastasia White Tea is good but not as good as the Black Tea. The Gunpowder Green is tasty. I definitely recommend Kusmi teas to the discerning tea drinker.
Review of , following an experience of by TESS T. *
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Always great taste
Review of , following an experience of by KACI M. *
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We love love love this tea!! My teenager won’t drink anything else. I would love to have all flavors in my house to serve my guest.
Review of , following an experience of by BRADLY D. *
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I have always found Kusmi Tea easy to order, the order arrives quickly and in good condition.
Review of , following an experience of by CAROLE E. *
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Great products, quick shipping — I am a repeat customer and have been pleased with all my orders :)
Review of , following an experience of by NATHANIAL R. *
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I never receive my order, and there is no customer service to report it.
Review of , following an experience of by RHEA E. *
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Answer by us-en.kusmitea.comFlagDear Tammi, We thank you for taking the time to write to you and we regret that you didn't receive your order. On the tracking of it, it informs that the package was delivered May 31st. I will contact our US Team to have more information about the delivery and I come back to you. Thank you for your understanding. We remain at your disposal for any further request. Best regards, Laura Customer service Kusmi Tea contactus@kusmitea.com
Answer by Rhea EFlagHi! Thank you for getting me back. I left an wrong delivery address, but I went to wrong address to check, that address was not even could be found. There was no customer service center for Kusmi tea for me to call. I am a loyal customer to Kusmi tea for a decade. The package I order number is 200340098, the product is worth $208.47. It would be appreciated if you can have any way to help me get the package back. My right address is 142-01 41st ave, Apt715, Flushing, NY 11355
Answer by us-en.kusmitea.comFlagDear Tammi, We thank you for all this information. I transmit all of them to our US Team. They will make a claim with the carrier.. I come back to you when they will answer me. We will find a solution for you, we are aware that this is a significant amount. Thank you for your patience and your understanding. Best regards, Laura Customer service Kusmi Tea contactus@kusmitea.com
Answer by Rhea EFlagThank you very much Laura. Look forward to hearing you back.
Answer by us-en.kusmitea.comFlagDear Tammi, I asked to our US Team to ship a new identical order than your last lost order. The tracking informs that you receive your order yesterday. ![](https://orientis.zendesk.com/attachments/token/swRODRz41N5zx0G9fZOI6UzB8/?name=inline2098373497.png)? Could you confirm me this information please ? Greetings from France. Laura Customer service Kusmi Tea contactus@kusmitea.com
Answer by us-en.kusmitea.comFlagDear Tammi, Did you receive my previous email ? I asked to our US Team to ship a new identical order than your last lost order. The tracking informs that you receive your order yesterday. ![](https://orientis.zendesk.com/attachments/token/swRODRz41N5zx0G9fZOI6UzB8/?name=inline2098373497.png)? Could you confirm me this information please ? Greetings from France. Laura Customer service Kusmi Tea contactus@kusmitea.com
Answer by Rhea EFlagHi Laura, I just saw your email. I was planning to reply to you. I received the package. I really appreciate that you listened to my thoughts. There are more reasons why I should keep loving Kusmi tea. Thank you so much. I will definitely keep being a loyal customer. Tammi
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Easy to order and get a delivery. My favorite tea brand!
Review of , following an experience of by MAYRA G. *
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Good website, but at times it takes awhile to load certain features.
Review of , following an experience of by ANASTASIA W. *
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Excellent customer service
Review of , following an experience of by YASMINE D. *
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The customer service rep (Aline) was very good. She quickly did the appropriate action after we reported that Shopping Bag was not enclosed in the delivered parcel.
Review of , following an experience of by KEARA H. *
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I love Kusmitea! Especially Aqua exotica and aqua rosa
Review of , following an experience of by ANAHI K. *
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This is a convenient place to order a great quality teas. Rating each individual tea is a a matter of individual taste
Review of , following an experience of by JANELLE R. *
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The Kusmi teas are amazing. The website worked perfectly well. It was easy, straightforward and the the teas arrived on time with good packaging.
Review of , following an experience of by ABAGAIL S. *
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easy to order
Review of , following an experience of by JAYDE O. *
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Efficient Delivery.
Review of , following an experience of by MOHAMED B. *
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Fast delivery
Review of , following an experience of by LERA C. *
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Love all The Kusmi teas I’ve tried especially Russian morning and Polish earl grey. Fast delivery and even a free sample to try!
Review of , following an experience of by JOESPH M. *
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Easy to navigate, pleasing to use!
Review of , following an experience of by WILFORD M. *
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Always great service
Review of , following an experience of by TROY L. *
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Excellent!!!
Review of , following an experience of by SHAINA S. *
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Kusmi has delicious teas that are always beautifully packaged. They make great gifts.
Review of , following an experience of by ANTONINA H. *
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Quick and correct. Trouble free ordering.
Review of , following an experience of by WILSON T. *
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pretty good
Review of , following an experience of by LAVERNE N. *
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I thought I was going to get a complementary tin of tea after spending a certain amount , which I did but just received a sachet of tea even though the package slip said 4 units of tea, I had ordered 3 units. won't be buying Kusmi tea again!!
Review of , following an experience of by META H. *
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I had extreme difficulties getting the Kusmi website transferring me over to the pay portals. Both Paypal and the other one. On about the 5th attempt it finally worked and I was able to place my order. This took almost 2 hours to complete after I had originally loaded my cart. I would load the cart, try to pay and the website would freeze. I'd close Kusmi, reopen it 10ins later in my browser. The I'd reload the cart again and attempt to pay. To make matter worse, a few of the items I had chosen for my cart were the very last of those in stock. So, I'd have to wait for Kusmi's stock/computer to reset before I could add those items. I finally gave up trying to add the nearly out of stock items, it was too much trouble. I'd like to add this was the fastest my order has ever reached me. I'd like to say thanks for that, I think it took 2-3 days and normally it's a week.
Review of , following an experience of by IGNATIUS H. *
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very fast shipping
Review of , following an experience of by REGINALD O. *
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The website was uncooperative. My card information as not accepted at check out, so instead of being able to upload another card, my cart was emptied and I had to start all over. This happened twice. Then I used a different card. I then went back to add something to cart and lost my entire cart and information a third time. Its a wonder i bothered to order at all at that point.
Review of , following an experience of by CHYNA O. *
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Best tea that we can’t live without. Whole family addicted to Kusmi!
Review of , following an experience of by JALEN S. *
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I am not happy with my order because I wanted individually wrapped tea bags but I got them in a box wrapped all together in plastic.
Review of , following an experience of by HECTOR O. *
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Answer by us-en.kusmitea.comFlagDear Mrs Mucci, First of all, thank you very much for your purchase and interest in KUSMI TEA After verfication of your order # 200339374, It turns out that you received the products you ordered, there was no error of preparation on our part. You will find below the link allowing you to order our tea kusmit tea in the form of individually wrapped sachets: https://us-en.kusmitea.com/catalogsearch/result/?q=25E I hope this information will help you in your next orders and wish you a great day. Feel free to contact us for any request. Kind Regards, Rachel Customer service Kusmi Tea contactus@kusmitea.com Cordialement, Kind Regards, Rachel NICOLAS
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Website is attractive and informative.
Review of , following an experience of by FLORENCIO G. *
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Wonderful site...excellent selections of unique and delicious teas! Great Service and fast delivery!
Review of , following an experience of by MIGUEL C. *
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great
Review of , following an experience of by ARIC R. *
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I love the Prince Vladimir tea.
Review of , following an experience of by BUSTER Z. *
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Prompt response. Everything arrived in good order.
Review of , following an experience of by MALVINA P. *
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well designed website
Review of , following an experience of by ANGELITA Z. *
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Easy to use website, interesting products
Review of , following an experience of by OTHA S. *
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Excellent.
Review of , following an experience of by ELEANORE J. *
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Easy to use website, short delivery times, amazing tea.
Review of , following an experience of by WINNIFRED W. *
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Great tea, good packaging and shipping. Happy customer.
Review of , following an experience of by OWEN K. *
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Your quantity only goes to 9.
Review of , following an experience of by VICKIE R. *
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Wish you had a store in Chicago! Sometimes St. Petersburg tea isn't available. And do the refills match the size of the tins....?
Review of , following an experience of by BERRY S. *
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Frustrated by difficulties receiving my new password since I forgot mine, but the web site itself is a good one, easy to maneuver, and purchase on.
Review of , following an experience of by JULIANNE V. *
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The service is very good and the tea arrives quickly.
Review of , following an experience of by JEAN H. *
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I really like this tea (BB Detox). But, I confused with mine benefits from Kusmi Club. Because points added only after order ships I couldn’t use them on current order. So, there are possibles that points will expire any way. If your products non refundable why points can’ be added sooner? And also I couldn’t find the phone number of customer service in US?
Review of , following an experience of by MCKENNA D. *
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The website is simple and easy to use.
Review of , following an experience of by TIMMY G. *
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There are problems with placing orders, for example, getting the order page to recalculate the price when I add or subtract an item.
Review of , following an experience of by GRADY M. *
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I was pleased to receive a special offer and I greatly enjoyed my previous Kusmi products, so I bought a larger quantity of my favorite tea. It arrived very quickly.
Review of , following an experience of by ODELL M. *
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Love the tea!
Review of , following an experience of by ADELLA R. *
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Easy to use, so happy with products.
Review of , following an experience of by DAPHNE B. *
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Great service
Review of , following an experience of by KENNA Z. *
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Not easy to use.
Review of , following an experience of by REGAN A. *
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It would be more customer-friendly if you had a gift option before checkout. For example, an option to add a message, or at least print the "To" and "From."
Review of , following an experience of by SOFIA S. *
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Excellent tea. Very fragrant. Packaged well. We will purchase again!
Review of , following an experience of by LEONE W. *
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Great tea and variety But wanted to refill an existing tin for several months and it was always out of stock. Why waste a good tin?
Review of , following an experience of by KIARRA S. *
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Great
Review of , following an experience of by VANESSA O. *
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Great tea and fast shipping
Review of , following an experience of by JAKE L. *
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My - only - complaint it that you are - often - out of the particular size/packaging that I want to order.
Review of , following an experience of by MAUREEN H. *
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Kusmi Tea is excellent. Love their products so much that theirs is the only tea I drink!
Review of , following an experience of by ANTONIO H. *
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Ordering was easy. Shipping was fast. Website is beautiful and product descriptions are very helpful/accurate.
Review of , following an experience of by YOSHIKO M. *
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They were the gift for my family living in U.S.A. But I could not put my name as a sender since I live in Japan. So I had to use my son's name for both sender and receiver. I hope I could use my name and address as a sender in future.
Review of , following an experience of by JONATAN M. *
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Easy to use and order products.
Review of , following an experience of by ADRIANA B. *
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Thank you for prompt shipping of my favorites. Always packaged well!
Review of , following an experience of by ARNOLD E. *
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Splendid teas and great shipping. Will definitely order again!
Review of , following an experience of by MAYBELLE M. *
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