Customer reviews for us-en.kusmitea.com

Customer reviews

• 5 / 5 1

  

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  Website is fine. No specific comments.

  Review of 4/20/24, following an experience of 4/8/24 by RICHARD S.

• 5 / 5 1

  

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  Kusmi tea is the best home delivery for all your tea needs. I’ve been using this company for years without any problems. The waiting time is super short and you always get exciting samples with your order.

  Review of 4/19/24, following an experience of 4/5/24 by KATRIN B.

• 5 / 5 1

  

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  This tea is delicious! It is fresh, tasty, and I just love the quality. Everyone I have shared the tea with absolutely loves it. Huge fan!

  Review of 4/19/24, following an experience of 3/24/24 by NAOMI T.

• 1 / 5 1

  

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  The site is broken for tracking packages and even when I brought this to their attention little was done to do anything about it.

  Review of 4/19/24, following an experience of 3/24/24 by YVETTE R.

• 5 / 5 1

  

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  it’s alright.

  Review of 4/19/24, following an experience of 3/23/24 by SOFIA L.

• 5 / 5 1

  

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  Navigation on the site was very straightforward, easy to use.

  Review of 4/3/24, following an experience of 3/22/24 by LINDA E.

• 5 / 5 1

  

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  Easy navigation. Nice pictures and good descriptions of teas.

  Review of 4/2/24, following an experience of 3/21/24 by MARYLOUISE A.

• 5 / 5 1

  

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  The site is easy to use and navigate.

  Review of 3/31/24, following an experience of 3/19/24 by EISAKU S.

• 5 / 5 1

  

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  Absolutely the best tea available

  Review of 3/24/24, following an experience of 3/12/24 by CYNTHIA B.

• 5 / 5 1

  

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  Very easy to order and navigate web site.

  Review of 3/19/24, following an experience of 3/7/24 by JAMES S.

• 5 / 5 1

  

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  Kusmi tea has always been consumer friendly and very accommodating for all those who are seeking a reliable and tasty tea purveyor. It was very easy to order and ask questions when on their website.

  Review of 3/18/24, following an experience of 3/5/24 by LENNA H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  found what i wanted easily

  Review of 3/15/24, following an experience of 2/27/24 by SANDRA W.

• 2 / 5 1

  

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  Difficult to order the correct tea.

  Review of 3/15/24, following an experience of 2/17/24 by MAUREEN C.

• 5 / 5 1

  

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  The spiced herbal tea is one of my favorite teas on the planet. I also got a huge pack of extras for ordering a certain amount, plus a couple samples.

  Review of 3/2/24, following an experience of 2/6/24 by JORDAN V.

• 3 / 5 1

  

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  Out of 3 samples tea only 2 were in the package

  Review of 3/2/24, following an experience of 2/11/24 by TATIANA N.

• 2 / 5 1

  

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  Site is fine

  Review of 3/2/24, following an experience of 1/25/24 by TREVOR J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The best-tasting, highest-quality tea

  Review of 3/2/24, following an experience of 1/31/24 by JEFFREY M.

• 5 / 5 1

  

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  The site worked perfectly, but I needed to turn off my VPN

  Review of 2/16/24, following an experience of 1/28/24 by HOWARD W.

• 5 / 5 1

  

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  Geat tea as always. The website was easy to navigate and order from.

  Review of 2/12/24, following an experience of 1/31/24 by DONNA F.

• 3 / 5 1

  

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  I've had to try different browsers to access the ordering site.

  Review of 2/10/24, following an experience of 1/29/24 by CHUCK R.

• 5 / 5 1

  

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  Very Good

  Review of 2/8/24, following an experience of 1/27/24 by VIVIANE F.

• 4 / 5 1

  

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  Took a bit of time but don't have a suggestion for omprovement

  Review of 2/6/24, following an experience of 1/25/24 by VICTOR P.

• 5 / 5 1

  

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  I love all the teas I got. Shipping was nice. Will definitely repurchase!

  Review of 2/3/24, following an experience of 1/21/24 by MACKENZIE S.

• 5 / 5 1

  

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  Very easy to use.

  Review of 2/3/24, following an experience of 1/22/24 by DEB T.

• 5 / 5 1

  

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  Excellent tea and excellent customer service! I have ordered from Kusmi Tea many times both for myself and for gifts and always I am very pleased *as are my gift recipients ! The beautiful packaging is another plus!!

  Review of 2/3/24, following an experience of 1/22/24 by LINDA F.

• 5 / 5 1

  

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  Very easy to use.

  Review of 2/2/24, following an experience of 1/21/24 by CARRIE M.

• 5 / 5 1

  

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  Site is easy to navigate.

  Review of 2/2/24, following an experience of 1/21/24 by ISABELL M.

• 5 / 5 1

  

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  Excellent

  Review of 2/1/24, following an experience of 1/20/24 by CYNTHIA B.

• 3 / 5 1

  

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  The site is very easy to navigate. Didn’t take long to find products that I was interested in buying. However I did have some problems with check out. Site wasn’t able to direct me to the check out. It took me a few tries over a couple of days to finally order my tea.

  Review of 1/30/24, following an experience of 1/18/24 by CAROLYN H.

• 5 / 5 1

  

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  Fast and easy ordering and the tea is great as always! The only thing I’d like is for all your canister sizes and refill prices to be consistent. We end up with extra canisters and the refill sizes don’t always make sense to buy compared to the canisters which are often on sale. So, we end up with extra cans, but that’s okay!

  Review of 1/24/24, following an experience of 1/12/24 by DAVID-MICHAEL C.

• 4 / 5 1

  

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  I love Kusmi Teas and have been enjoying them for more than five years now. The only thing I would suggest for the US branch is to please extend your selection to the level of your French store. The US site has maybe 45% of what's available in France

  Review of 1/23/24, following an experience of 1/11/24 by DEMETRI Z.

• 5 / 5 1

  

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  Site easy to ise and visually appealing

  Review of 1/20/24, following an experience of 1/8/24 by KERI H.

• 4 / 5 1

  

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  Nice website

  Review of 1/15/24, following an experience of 1/3/24 by EFIL C.

• 5 / 5 1

  

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  Easy to use and informative

  Review of 1/14/24, following an experience of 1/2/24 by NANCY O.

• 5 / 5 1

  

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  Very easy to order from

  Review of 1/10/24, following an experience of 12/29/23 by LOTEM B.

• 5 / 5 1

  

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  I have been a tea person since my childhood and as an adult have been enjoying high quality teas. Since I moved to the US I enjoy ordering from Kusmitea. Their teas are excellent. I never was a fan of flavored teas, but have become one with kusmiteas. The order and delivery is fast…try and enjoy!

  Review of 1/10/24, following an experience of 12/26/23 by DENIZ B.

• 5 / 5 1

  

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  Kusmi teas are all glorious! The shipping is fast and easy and the teas are always well packaged. Highly recommend!

  Review of 1/9/24, following an experience of 12/28/23 by ROBERT K.

• 5 / 5 1

  

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  Fast

  Review of 1/6/24, following an experience of 12/25/23 by MARCE S.

• 5 / 5 1

  

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  I was very pleased to receive my order so promptly during the holiday season.

  Review of 1/5/24, following an experience of 12/18/23 by ANDREW H.

• 5 / 5 1

  

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  Order was shipped quickly & correctly

  Review of 1/5/24, following an experience of 12/16/23 by VINCENT A.

• 5 / 5 1

  

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  Easy to navigate.

  Review of 1/5/24, following an experience of 12/17/23 by EVE W.

• 4 / 5 1

  

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  There was a some confusion regarding the discount on ordering refill bags of your loose leaf tea. The discount wasn’t calculated at checkout. I notified customer service and thankfully, my discount was applied and refunded to my credit card.

  Review of 1/5/24, following an experience of 12/13/23 by FLETCHER L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Better value than Amazon and fast shipping!

  Review of 1/5/24, following an experience of 12/13/23 by JACLYN J.

• 5 / 5 1

  

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  I really appreciated the clean layout and ease with which I could order. I also think the combinations/packages of tea that they sell are great — allow you to get a variety of popular teas together or try out a specific style.

  Review of 1/5/24, following an experience of 11/25/23 by NORMA S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Zero customer service. They never responded to my inquiries after my purchase that I never received.

  Review of 1/5/24, following an experience of 12/6/23 by SANDRINE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Quick shipping and beautiful new tin design! The tea as always is excellent

  Review of 12/25/23, following an experience of 12/8/23 by SANDRA L.

• 5 / 5 1

  

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  Kusmi’s selection and quality of teas are always impressive. As a tea drinker, I appreciate the range of choice. Plus, they make great gifts

  Review of 12/25/23, following an experience of 11/28/23 by KHAMEL A.

• 5 / 5 1

  

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  I was so happy to find my favorite tea online. Ordering online was easy and the delivery was quick. Thank you !

  Review of 12/25/23, following an experience of 12/2/23 by MARGARITA B.

• 5 / 5 1

  

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  Quick and easy shopping.

  Review of 12/25/23, following an experience of 12/9/23 by NATALIE B.

• 5 / 5 1

  

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  Excellent !

  Review of 12/25/23, following an experience of 12/9/23 by RICHARD D.

• 2 / 5 1

  

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  My package arrived. There was no packing list and one of the products was not included in my order. Kusmitea has been notified. I am waiting a response as to how this will be rectified. The item not included is a tea I enjoy, not just something I'm sampling. Once the issue is resolved, I will be open to revising my review.

  Review of 12/25/23, following an experience of 11/29/23 by LINDA F.

• 5 / 5 1

  

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  Never any issues

  Review of 12/10/23, following an experience of 11/27/23 by JULIE M.

• 5 / 5 1

  

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  Quick and easy!

  Review of 12/9/23, following an experience of 11/27/23 by BRIAN D.

• 5 / 5 1

  

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  Easy to navigate

  Review of 12/8/23, following an experience of 11/26/23 by JENNIFER S.

• 5 / 5 1

  

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  I fell in love with Kusmi tea last year in Amsterdam and haven't found anything to match it in the US. After a year of trying, I finally stopped being silly and just ordered the best...thank you for a smooth experience getting my favorite teas back into my life!!

  Review of 12/8/23, following an experience of 11/26/23 by KATHERINE S.

• 5 / 5 1

  

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  Easy to use.

  Review of 12/8/23, following an experience of 11/26/23 by BENJAMIN B.

• 5 / 5 1

  

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  Prompt delivery, well-packaged

  Review of 12/7/23, following an experience of 11/25/23 by KARA C.

• 5 / 5 1

  

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  Seamless purchase and no issue. Found additional deals vs Amazon.

  Review of 12/7/23, following an experience of 11/25/23 by JUSTIN P.

• 5 / 5 1

  

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  Good website

  Review of 12/7/23, following an experience of 11/25/23 by INGRID M.

• 5 / 5 1

  

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  Easy to navigate

  Review of 12/7/23, following an experience of 11/22/23 by STEPHANIE M.

• 5 / 5 1

  

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  Item is a gift and arrived on time.

  Review of 12/5/23, following an experience of 11/23/23 by MARY M.

• 4 / 5 1

  

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  After receiving a barrage of emails and confusing offerings, I settled on my preferences and placed an order. My order was promptly received and an email was sent at each stage of order receipt, processing and shipment. Nice!

  Review of 12/5/23, following an experience of 11/23/23 by CHARLES R.

• 5 / 5 1

  

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  Great tea; lots of variety and very tasty!

  Review of 12/5/23, following an experience of 11/23/23 by NATALIE D.

• 5 / 5 1

  

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  Navigation is clear

  Review of 12/3/23, following an experience of 11/21/23 by YULIA B.

• 4 / 5 1

  

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  Somewhat confusing about discounts

  Review of 12/2/23, following an experience of 11/20/23 by LIBBY P.

• 5 / 5 1

  

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  Thorough and easy to use

  Review of 12/2/23, following an experience of 11/11/23 by JAMES B.

• 5 / 5 1

  

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  Very helpful!

  Review of 12/2/23, following an experience of 11/15/23 by JERMAIN D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent tea.

  Review of 12/2/23, following an experience of 11/18/23 by RICHARD S.

• 5 / 5 1

  

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  As always with Kusmi, the best of the best

  Review of 12/2/23, following an experience of 11/18/23 by HOWARD W.

• 5 / 5 1

  

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  Very high quality tea with fast shipping. Definitely recommend the Christmas blend as a festive drink for the entire family.

  Review of 12/2/23, following an experience of 11/9/23 by EMMALEE E. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  When you get in the checkout, the discount on a product is not reflected and there is no way to know if the discount will be taken into account at some point in the checkout process. I ended up having to pay everything full price even a gift I was supposed to receive. The checkout is not intuitive and not well thought.

  Review of 12/2/23, following an experience of 11/5/23 by PHU XUAN R.

• 5 / 5 1

  

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  easy to navigate

  Review of 12/2/23, following an experience of 11/17/23 by MICHELLE A.

• 4 / 5 1

  

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  No strong opinions about the site.

  Review of 11/28/23, following an experience of 11/4/23 by JOSEPHINE F.

• 1 / 5 1

  

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  Not only has Kusmi not fulfilled my order, they will not respind to repeated requests for information about this order. I don't know what has happened at this company, but I am going to have to reconsider ever manking a purchase from them again.

  Review of 11/28/23, following an experience of 10/30/23 by CARMEN L.

• 5 / 5 1

  

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  Glad the Sampler Pack was back in stock

  Review of 11/14/23, following an experience of 11/1/23 by JIM M.

• 5 / 5 1

  

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  The communication after ordering was prompt and up to date.. my calendar arrived quickly!

  Review of 11/14/23, following an experience of 10/31/23 by ELBERT V. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Super easy to use

  Review of 11/11/23, following an experience of 10/30/23 by ANNA B.

• 2 / 5 1

  

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  The loose bb detox tea doesn't taste the same at all. No scent or taste of pamplemousse or grapefruit A kind of pale orange taste instead. No matter how much you put it remains very light. The tea bags are the same. Very disappointed . I ordered 3 loose tea refills and i don't know what to do with it.

  Review of 11/8/23, following an experience of 10/12/23 by CAROLINE D.

• 5 / 5 1

  

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  Love it

  Review of 11/8/23, following an experience of 10/27/23 by MICHAEL M.

• 5 / 5 1

  

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  Excellent site! Easy to find items and it was nice that everything I was looking for was in stock. I wish they would b ing back Strawberry Green Tea. That was a favorite of mine.

  Review of 11/8/23, following an experience of 10/21/23 by KATRINA K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to order, and wide selection of excellent teas.

  Review of 10/24/23, following an experience of 10/12/23 by CARL W.

• 5 / 5 1

  

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  Delicious and very floral

  Review of 10/23/23, following an experience of 10/11/23 by BENJAMIN G.

• 4 / 5 1

  

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  Not the easiest to work with

  Review of 10/19/23, following an experience of 10/7/23 by VIVIANE F.

• 5 / 5 1

  

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  St-Petersbourg tea is so delicious!!! Also, aroma is so balanced. It is so good for the Autumn season.

  Review of 10/8/23, following an experience of 9/25/23 by HELEN O.

• 4 / 5 1

  

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  the site features are all good. It would have been great if here will be no more synthetic tea pouches.

  Review of 10/6/23, following an experience of 9/24/23 by TANYA R.

• 5 / 5 1

  

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  The web site is easy to navigate. I find the descriptions helpful.

  Review of 9/30/23, following an experience of 8/24/23 by MICHELLE H.

• 5 / 5 1

  

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  Easy to order.

  Review of 9/25/23, following an experience of 9/9/23 by JEFFRY B.

• 5 / 5 1

  

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  Easy for an elder to navigate!

  Review of 9/23/23, following an experience of 9/11/23 by MARYLOUISE A.

• 5 / 5 1

  

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  The website is easy to navigate and clearly shows what is on sale.

  Review of 9/19/23, following an experience of 9/7/23 by KHALIL H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Website is easy to use, I only drink decaf or herbal teas and I can sort out what I want easily.

  Review of 9/19/23, following an experience of 9/7/23 by CATHERINE W.

• 5 / 5 1

  

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  Easy to use

  Review of 9/16/23, following an experience of 9/4/23 by JUDY B.

• 5 / 5 1

  

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  Very easy to find the type of tea I want

  Review of 8/27/23, following an experience of 8/16/23 by PAM L.

• 5 / 5 1

  

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  Excellent tea

  Review of 8/27/23, following an experience of 8/15/23 by MERRILL D.

• 5 / 5 1

  

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  Great ordering and delivery

  Review of 8/16/23, following an experience of 8/4/23 by DONYA F.

• 5 / 5 1

  

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  Ordering online is easy! It’s easy to find what you’re looking for, and there is such a good selection.

  Review of 8/3/23, following an experience of 7/22/23 by ELAINE K.

• 5 / 5 1

  

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  Delivery has been an issue with past orders. This order's delivery was excellent. Thank you.

  Review of 7/27/23, following an experience of 7/15/23 by BERTA M.

• 5 / 5 1

  

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  Easy to buy and delicious tea!

  Review of 7/26/23, following an experience of 7/13/23 by KRISTIN M.

• 5 / 5 1

  

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  Excellent

  Review of 7/23/23, following an experience of 7/11/23 by ANOUCK J.

• 4 / 5 1

  

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  Created a cart and lost the whole cart when I logged in

  Review of 7/22/23, following an experience of 7/3/23 by BRITNEY F.

• 5 / 5 1

  

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  Excellent, easy to use, and the very best tea available

  Review of 7/20/23, following an experience of 7/8/23 by CYNTHIA B.

• 5 / 5 1

  

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  It was very easy to navigate. I just wish the US site had the same offerings as the non-US site.

  Review of 7/14/23, following an experience of 7/2/23 by JAYME J.

• 5 / 5 1

  

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  Easy to navigate.

  Review of 7/14/23, following an experience of 7/2/23 by MARA H.

• 5 / 5 1

  

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  Have me good bargain every so often

  Review of 7/10/23, following an experience of 6/28/23 by YUMIKO V.

• 5 / 5 1

  

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  Great website with plenty of options and information

  Review of 7/7/23, following an experience of 6/25/23 by BRYAN M.

• 4 / 5 1

  

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  The site is good overall.

  Review of 7/6/23, following an experience of 6/22/23 by ALLISON G.

• 4 / 5 1

  

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  I find the website easy to navigate, and appreciate the options for filtering what you are looking for. I appreciate the teas are generally available in multiple forms. i.e. loose tea tins, sachet envelopes, and bulk. I also appreciated the period sales offered. Because the loose teas are offered in tins, I would like to see these same teas available in bulk when sales are offered. This would allow me to take advantage of the sale pricing without purchasing another tin.

  Review of 7/1/23, following an experience of 6/19/23 by LINDA F.

• 5 / 5 1

  

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  Site has wide selection and it is easy to place orders.

  Review of 6/22/23, following an experience of 6/4/23 by KAREN T.

• 5 / 5 1

  

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  It is easy to navigate the site. Very good customer service.

  Review of 6/22/23, following an experience of 6/10/23 by SVETLANA K.

• 5 / 5 1

  

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  Easy to order refills of my favorite tea.

  Review of 6/22/23, following an experience of 5/31/23 by SHANNON T.

• 1 / 5 1

  

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  Zero customer service. I emailed them 3 times because all their phone numbers are disconnected. I did not receive a reply and my package has not arrived 2 weeks after ordering. I am about to file a chargeback with my credit card company.

  Review of 6/22/23, following an experience of 5/27/23 by DEBORAH E.

• 5 / 5 1

  

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  all is good

  Review of 6/8/23, following an experience of 5/27/23 by SEYHUN H.

• 5 / 5 1

  

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  Easy to navigate

  Review of 6/8/23, following an experience of 5/27/23 by JENNIFER S.

Reviews displayed in chronological order