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Review Summary
TricorBraun is highly regarded for its excellent product quality and reliable service, with prompt deliveries and a user-friendly ordering system. Many customers express satisfaction with their impressive selection and the attentive customer support provided.
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A. A.
Oct 5, 2021
Verified reviewI purchased the 16 oz Boston Round flint bottles and metal closures for my Kombucha business and will have to see how it stands up over time. So far, I am satisfied with my purchase.
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A. A.
Oct 5, 2021
Verified reviewI had several phone conversations with Rick jager (yager?) He was very helpful and went out of his way to figure out my questions. A for Rick!
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A. A.
Oct 5, 2021
Verified reviewGreat service
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A. A.
Oct 5, 2021
Verified reviewThe bottles were late, dirty, and missing the caps. However, customer support was willing to work with me to resolve and provide a refund. Not sure I would order from them again, but support was good.
Reply from Tricorbraun.com
Hi Rich, Thank you for your review. We're sorry to hear about the issues with your order, but are glad our customer service team was able to help you get this resolved. Our Customer Service Manager reached out to provide a discount code in hopes you'll give us another chance in the future. If you have any further questions please feel free to reach out to our customer service team. Best, Your Friends at POD
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A. A.
Oct 5, 2021
Verified reviewIt took longer than expected to process and ship my order. Once received, it was packed safely and arrived in great condition.
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A. A.
Oct 5, 2021
Verified reviewOverall a great experience, very helpful staff and quick fulfillment. One of the 4 shipment had some damages as bottle boxes were loaded upside down on crate so many fell off the bottom, but I think replacements are getting send.
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A. A.
Sep 30, 2021
Verified reviewThe internal packaging was poor nothing broken but your warehouse folks can do better
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A. A.
Sep 30, 2021
Verified reviewExcellent service
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A. A.
Sep 30, 2021
Verified reviewVery well packaged and safely delivered
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A. A.
Sep 30, 2021
Verified reviewGreat pricing for 2 oz Boston Round bottles.
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A. A.
Sep 30, 2021
Verified reviewI ordered 10 cases of pint jars and lids from Walmart almost 2 months ago and still have not seen any jars. Packaging Options Direct got me 20 cases of jars and lids in a week. The jars and lid work perfect for all my canning needs. They were very well packed and all arrived in excellent condition. Keep up the great work guys!!
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A. A.
Sep 30, 2021
Verified reviewPrices are pretty good, affordable for sure. Products were as described and made well. Good quality. Shipping was not good. Standard shipping took 2 weeks and they use FedEx who is the literal worst carrier. It got to Phoenix in 2 days and then sat there for 4 days prior to being delivered. Will make sure to order well in advance if they continue to use that awful shipping company.
Reply from Tricorbraun.com
Hello Anthony, Thank you for the feedback on your recent order. We're happy to hear our prices are competitive and the quality of the products fits your needs! Regarding your experience with FedEx, while we try to get the order out the door as quickly as possible. FedEx has continued to experience slowdowns and delays due to a lack of drivers and distribution center personnel. We will take this feedback and reach out to our representative and let them know this delivery length is unacceptable. If you have any other questions or concerns please always feel free to reach out to our customer service team. Best, The Team at Packaging Options Direct.
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A. A.
Sep 30, 2021
Verified reviewAs of today, Sun Sept 26, I am still waiting for my order that I ordered almost a month ago. When I emailed the business I got a ...Sorry they haven't even been shipped yet. I have a very busy 3 months coming up and have been patiently waiting for this shipment of jars to arrive so I can get product to my customers.
Reply from Tricorbraun.com
Hello, Thank you for your feedback on your recent order. We are sorry to hear about the issues regarding shipping timeliness you experienced. Our Customer Service Manager reached out to you and was able to get your order sent out overnight! We're happy to have provided this solution and get this resolved so you can get back to helping your customers! If you have any further questions or concerns, please always feel free to reach out to our customer service team. Best, Your Friends at POD
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A. A.
Sep 30, 2021
Verified reviewI am very happy with the quantity and quality of the products I ordered for the price! The only drawback for me would be the time it took for the items to be shipped out.
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A. A.
Sep 30, 2021
Verified reviewI'm so glad I found out about this company. Came very quickly in perfect condition. And no one can beat FREE SHIPPING!!!! definitely order from them again.
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A. A.
Sep 30, 2021
Verified reviewTerrific service. Thumbs Up to the team!
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A. A.
Sep 30, 2021
Verified reviewWe got a delivery from one of our previous suppliers with an entire bag of droppers crushed in shipping and they had no stock to replace it. I found Packaging Options Direct online and they had the droppers and the bottles we needed in stock and shipped very quickly with much better packaging so that the droppers arrived safely. We've since ordered from them again and will continue to use them.
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A. A.
Sep 30, 2021
Verified reviewMy order was delivered a day later than the estimated delivery but everything was packaged securely.
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A. A.
Sep 30, 2021
Verified reviewGreat. Speedy delivery.
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A. A.
Sep 30, 2021
Verified reviewOverall the team has been responsive. My issue is with when you place an order for an item that says "24 unit case" but you get 128 unit cases that are not usable. Plus we were charged for the 24 unit case not the bulk rate. The difference is 50 cents per unit! When I asked why, I was told it depends on what the warehouse has in stock... then the customer should be notified if the 24 unit cases are not available as order fulfillment on our side is impacted.
Reply from Tricorbraun.com
Hello, Thank you for your feedback on your recent order. We're happy to hear that our team was responsive to your needs! However we were sorry to hear about your troubles regarding piece count in your order. I know our Customer Service Manager reached out to you for further clarification, and will take your feedback to our representatives regarding this shipping error. If you have any further questions, please feel free to reach out to our customer service team. Best, Your friends at POD
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