Customer reviews for tricorbraun.com

Customer reviews

• 5 / 5

  

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  Everything was perfect! Bottles and stoppers fir my limoncello look like a pro!

  Review of 10/12/21, following an experience of 9/21/21 by MIKE K. *

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• 5 / 5

  

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  The products are just as advertised, I’m very pleased with the quality of these jars and the covers! Everything was packaged nicely and secured, so far no broken jars! On that note if shipping could be on the time frame stated when the order is placed , this will be the perfect company ! Nevertheless I will be ordering again, this time I will place my order at least 2 weeks before I actually need them ! The prices are the best , very reasonable! I highly recommend! DLB

  Review of 10/12/21, following an experience of 9/16/21 by TOREY B. *

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• 5 / 5

  

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  The Customer Service received from Amanda Rosenbaum was excellent! She both called and emailed to inform me my jar order would be delivered much earlier than the original Feb 2022 date originally stated. I sincerely appreciated her reading my first review concerns and as a result finding my order could be filled. As of this morning, Oct 4, 15 of the 24 cases have arrived. I am very appreciative of Ms. Rosenbaum's efforts to locate my order and begin the process of getting them shipped to me. Thanks to her, our business, Providence Preserves LLC, can continue to make preserves!

  Review of 10/9/21, following an experience of 9/10/21 by CHRISTA K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great customer service prompt response for businesses and new customers. Affordable prices.

  Review of 10/9/21, following an experience of 8/30/21 by INES A. *

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• 5 / 5

  

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  costumers service is grate

  Review of 10/9/21, following an experience of 9/20/21 by MARYSE F. *

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• 4 / 5

  

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  The only reason this review is not a 5 is that I placed my order on 9/17 and it didn't ship until 9/24. Aside from that, the quality was to my expectations.

  Review of 10/9/21, following an experience of 9/17/21 by ELIAS K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service , Great Packaging , and Great product . I LOVE the items i ordered and i will be ordering from Packing options direct , again.

  Review of 10/9/21, following an experience of 9/19/21 by KIRA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  all good, as it says on the website, quick delivery too!

  Review of 10/9/21, following an experience of 8/2/21 by DEONTAE B. *

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• 1 / 5

  

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  Read the fine print. I ordered gallon jugs... but they sell lids separately and then when I tried to return, a week later and I have received zero response. I don't recommend.

  Review of 10/9/21, following an experience of 9/14/21 by ONA C. *

  *Pseudonymized data at the request of the author

  Answer by tricorbraun.com

  

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  Thank you for your review. We appreciate your feedback about our website and strive to provide the clearest description of the product you're buying. While most of our items don't include the closure, so the customer can find the exact product for their specific needs, we'll make sure to review the site is clear and understandable. Our Customer Service Manager tried to contact you to apologize for the level of service you experienced with us, but was unable to get in touch with you. We did refund your order in its entirety and you should see it on your original form of payment in 3-5 business days. We hope you'll give us another chance to prove to you why we're the best in packaging. If you have any questions please reach out to our customer service team. Best, The Team at Packaging Options Direct

• 5 / 5

  

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  Great service

  Review of 10/5/21, following an experience of 9/14/21 by CORBIN Z. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I had several phone conversations with Rick jager (yager?) He was very helpful and went out of his way to figure out my questions. A+ for Rick!

  Review of 10/5/21, following an experience of 9/15/21 by SANDY L. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I purchased the 16 oz Boston Round flint bottles and metal closures for my Kombucha business and will have to see how it stands up over time. So far, I am satisfied with my purchase.

  Review of 10/5/21, following an experience of 9/15/21 by NEAL S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  everything is simple and clear for shopping, I loved it, and the product is perfect for may needs. thank you

  Review of 10/5/21, following an experience of 9/15/21 by AIDEN V. *

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• 5 / 5

  

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  EXCELLENT Customer Service!!

  Review of 10/5/21, following an experience of 9/16/21 by JAKE K. *

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• 4 / 5

  

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  Overall a great experience, very helpful staff and quick fulfillment. One of the 4 shipment had some damages as bottle boxes were loaded upside down on crate so many fell off the bottom, but I think replacements are getting send.

  Review of 10/5/21, following an experience of 9/3/21 by LELAND M. *

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• 4 / 5

  

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  It took longer than expected to process and ship my order. Once received, it was packed safely and arrived in great condition.

  Review of 10/5/21, following an experience of 9/7/21 by HEIDI H. *

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• 2 / 5

  

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  The bottles were late, dirty, and missing the caps. However, customer support was willing to work with me to resolve and provide a refund. Not sure I would order from them again, but support was good.

  Review of 10/5/21, following an experience of 9/13/21 by NICHOLAUS D. *

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  Answer by tricorbraun.com

  

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  Hi Rich, Thank you for your review. We're sorry to hear about the issues with your order, but are glad our customer service team was able to help you get this resolved. Our Customer Service Manager reached out to provide a discount code in hopes you'll give us another chance in the future. If you have any further questions please feel free to reach out to our customer service team. Best, Your Friends at POD

• 5 / 5

  

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  I ordered 10 cases of pint jars and lids from Walmart almost 2 months ago and still have not seen any jars. Packaging Options Direct got me 20 cases of jars and lids in a week. The jars and lid work perfect for all my canning needs. They were very well packed and all arrived in excellent condition. Keep up the great work guys!!

  Review of 9/30/21, following an experience of 9/11/21 by MARQUIS S. *

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• 5 / 5

  

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  Great pricing for 2 oz Boston Round bottles.

  Review of 9/30/21, following an experience of 9/13/21 by BETHANY J. *

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• 5 / 5

  

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  Very well packaged and safely delivered

  Review of 9/30/21, following an experience of 9/15/21 by JAYDA B. *

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• 5 / 5

  

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  Excellent service

  Review of 9/30/21, following an experience of 9/13/21 by BLAIR D. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The internal packaging was poor nothing broken but your warehouse folks can do better

  Review of 9/30/21, following an experience of 9/14/21 by JEANETTE S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I am very happy with the quantity and quality of the products I ordered for the price! The only drawback for me would be the time it took for the items to be shipped out.

  Review of 9/30/21, following an experience of 9/10/21 by MAJOR R. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  As of today, Sun Sept 26, I am still waiting for my order that I ordered almost a month ago. When I emailed the business I got a ...Sorry they haven't even been shipped yet. I have a very busy 3 months coming up and have been patiently waiting for this shipment of jars to arrive so I can get product to my customers.

  Review of 9/30/21, following an experience of 9/10/21 by ORIN W. *

  *Pseudonymized data at the request of the author

  Answer by tricorbraun.com

  

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  Hello, Thank you for your feedback on your recent order. We are sorry to hear about the issues regarding shipping timeliness you experienced. Our Customer Service Manager reached out to you and was able to get your order sent out overnight! We're happy to have provided this solution and get this resolved so you can get back to helping your customers! If you have any further questions or concerns, please always feel free to reach out to our customer service team. Best, Your Friends at POD

• 3 / 5

  

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  Prices are pretty good, affordable for sure. Products were as described and made well. Good quality. Shipping was not good. Standard shipping took 2 weeks and they use FedEx who is the literal worst carrier. It got to Phoenix in 2 days and then sat there for 4 days prior to being delivered. Will make sure to order well in advance if they continue to use that awful shipping company.

  Review of 9/30/21, following an experience of 9/10/21 by EVIE B. *

  *Pseudonymized data at the request of the author

  Answer by tricorbraun.com

  

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  Hello Anthony, Thank you for the feedback on your recent order. We're happy to hear our prices are competitive and the quality of the products fits your needs! Regarding your experience with FedEx, while we try to get the order out the door as quickly as possible. FedEx has continued to experience slowdowns and delays due to a lack of drivers and distribution center personnel. We will take this feedback and reach out to our representative and let them know this delivery length is unacceptable. If you have any other questions or concerns please always feel free to reach out to our customer service team. Best, The Team at Packaging Options Direct.

• 5 / 5

  

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  Great. Speedy delivery.

  Review of 9/30/21, following an experience of 9/10/21 by YVONNE C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  My order was delivered a day later than the estimated delivery but everything was packaged securely.

  Review of 9/30/21, following an experience of 9/9/21 by FLORIDA E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  We got a delivery from one of our previous suppliers with an entire bag of droppers crushed in shipping and they had no stock to replace it. I found Packaging Options Direct online and they had the droppers and the bottles we needed in stock and shipped very quickly with much better packaging so that the droppers arrived safely. We've since ordered from them again and will continue to use them.

  Review of 9/30/21, following an experience of 9/9/21 by HIPOLITO S. *

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• 5 / 5

  

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  Terrific service. Thumbs Up to the team!

  Review of 9/30/21, following an experience of 9/9/21 by ALANNA K. *

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• 5 / 5

  

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  I'm so glad I found out about this company. Came very quickly in perfect condition. And no one can beat FREE SHIPPING!!!! definitely order from them again.

  Review of 9/30/21, following an experience of 9/10/21 by MAYMIE C. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Overall the team has been responsive. My issue is with when you place an order for an item that says "24 unit case" but you get 128 unit cases that are not usable. Plus we were charged for the 24 unit case not the bulk rate. The difference is 50 cents per unit! When I asked why, I was told it depends on what the warehouse has in stock... then the customer should be notified if the 24 unit cases are not available as order fulfillment on our side is impacted.

  Review of 9/30/21, following an experience of 9/8/21 by VAN C. *

  *Pseudonymized data at the request of the author

  Answer by tricorbraun.com

  

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  Hello, Thank you for your feedback on your recent order. We're happy to hear that our team was responsive to your needs! However we were sorry to hear about your troubles regarding piece count in your order. I know our Customer Service Manager reached out to you for further clarification, and will take your feedback to our representatives regarding this shipping error. If you have any further questions, please feel free to reach out to our customer service team. Best, Your friends at POD

• 5 / 5

  

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  Received in good condition. Worked as expected! Thanks

  Review of 9/29/21, following an experience of 9/9/21 by AVA P. *

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• 5 / 5

  

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  The is the only place I can find 6 oz. bottles. I use them for my hand lotion

  Review of 9/29/21, following an experience of 9/9/21 by RACHAEL R. *

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• 5 / 5

  

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  Fast delivery and quality products at a great price.

  Review of 9/29/21, following an experience of 9/9/21 by ARVILLA F. *

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• 5 / 5

  

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  Order was shipped on time and packaging was in good shape!

  Review of 9/29/21, following an experience of 9/8/21 by IZABELLA B. *

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• 5 / 5

  

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  The order was executed expeditiously, and bottles travelled well without any damage

  Review of 9/29/21, following an experience of 9/9/21 by LUCIE M. *

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• 5 / 5

  

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  Nice customer service fast delivery good price, love to buy again

  Review of 9/29/21, following an experience of 9/8/21 by MELODY D. *

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• 5 / 5

  

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  Excellent packing! My Amber glass 5ml bottles were shipped with no damage!

  Review of 9/29/21, following an experience of 9/8/21 by CHELSIE V. *

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• 4 / 5

  

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  It's not the easiest to navigate and I had a payment issue, but I love the options and free shipping is EXTREMELY important to my small business. Also, in that same vein, the shipping was extremely slow. I also called to inquire about a credit terms account, but no one ever got back to me.. Other than that, I look forward to doing business. You have what I need, at great prices.

  Review of 9/29/21, following an experience of 9/7/21 by MADALINE K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Order was easy to place; service was fast; product arrived in excellent condition and was the correct product per order. Price was acceptable and interaction was quite satisfactory.

  Review of 9/29/21, following an experience of 9/8/21 by ANNETTE G. *

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• 1 / 5

  

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  the lids I ordered did not arrive with the containers, no phone number for customer service, wait 2 days for an email, they are out of stock and not getting any for 2 months, so now I have containers with no lids

  Review of 9/29/21, following an experience of 9/8/21 by REYES A. *

  *Pseudonymized data at the request of the author

  Answer by tricorbraun.com

  

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  Hello Kim,   Thank you for taking the time to leave feedback on your recent order and taking the time to speak with our Customer Service Manager today. We know out-of-stock issues are frustrating and appreciate your patience and understanding with us. We have refunded your entire order to your original payment method. Again, we are truly sorry for the inconvenience you have experienced. Please don't hesitate to reach out to us with any questions or concerns in the future.   Best, The Team at Packaging Options Direct

• 5 / 5

  

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  Easy ordering, great selection of goods. High quality product. Shipping was more than I wanted to pay but it arrived well packaged and before promised delivery date.

  Review of 9/29/21, following an experience of 9/8/21 by GRAYCE K. *

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• 5 / 5

  

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  Fast and great product!

  Review of 9/29/21, following an experience of 9/9/21 by WINFIELD K. *

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• 5 / 5

  

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  fast and easy

  Review of 9/29/21, following an experience of 9/7/21 by TRESSIE H. *

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• 1 / 5

  

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  After going back and forth with the team trying to find out why my order was not shipping, and even directly asking if there was a quality issue after seeing the office become listed as no longer available I was assured several times they were just busy and my order was secure.. after 2 weeks I get an email saying there was a quality control issue and that I would not be receiving my order.. horrible customer service

  Review of 9/29/21, following an experience of 9/6/21 by DAMIEN M. *

  *Pseudonymized data at the request of the author

  Answer by tricorbraun.com

  

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  Hello Jeffery,   Thank you for your review of your recent order. Our Customer Service Manager has reached out to you regarding this issue. It is never our intention to cancel orders, especially after you've already waited weeks for them. I do know that our team had every intention of shipping your product in its entirety to you and was just as disappointed to see the quality issues as you were. We have fully refunded your order at the original payment method. We are am truly sorry for your inconvenience and experience with us. Please don't hesitate to reach out in the future with any questions or concerns.   Best, The Team at Packaging Options Direct

• 5 / 5

  

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  Products are as stated and the delivery time is fast on most orders.

  Review of 9/25/21, following an experience of 9/6/21 by CECIL Z. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The bag was average and the items were okay inside the bag.

  Review of 9/25/21, following an experience of 9/7/21 by TRAVIS H. *

  *Pseudonymized data at the request of the author

  Answer by tricorbraun.com

  

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  Hello Dina, Thank you for taking the time to leave feedback on your recent order. We apologize that the items and packaging weren’t exactly what you were expecting. Our Customer Service Manager has reached out to you via email to see if there is anything we can do to improve your experience. If you need anything else, please don’t hesitate to reach out. Best, The Team at Packaging Options Direct

• 5 / 5

  

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  Quick delivery and good product.

  Review of 9/24/21, following an experience of 9/6/21 by KENDRA J. *

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• 5 / 5

  

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  A happy customer.

  Review of 9/24/21, following an experience of 9/5/21 by ESPERANZA B. *

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• 5 / 5

  

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  Great site! Easy to navigate and find the items I was looking for. Product came in well packaged and undamaged. I was impressed in the measures taken to safeguard the items I purchased. I will be purchasing from again!

  Review of 9/24/21, following an experience of 9/4/21 by VERLA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Wonderful service! The boxes came completely mangled by the shipping company, but the glassware inside was so well wrapped, it was completely fine - great job!!

  Review of 9/24/21, following an experience of 9/6/21 by MAX W. *

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• 5 / 5

  

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  Very happy with the product received!

  Review of 9/24/21, following an experience of 9/6/21 by KATHRYN J. *

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• 5 / 5

  

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  Great service and delivery time! Will definitely be using Packaging Options Direct in the future for all my packaging needs!!

  Review of 9/24/21, following an experience of 9/5/21 by ISABELLE K. *

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• 5 / 5

  

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  awesome packing !!!!! customer from canada

  Review of 9/24/21, following an experience of 9/5/21 by GUST H. *

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• 5 / 5

  

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  I'm glad I found this website. The price was way more affordable than other companies. Shipping was fast. I plan on using these straight sided jars for my candle company.

  Review of 9/24/21, following an experience of 9/2/21 by OLGA H. *

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• 5 / 5

  

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  My order was correct, on time delivery! Excellent service!

  Review of 9/24/21, following an experience of 9/1/21 by JUANITA H. *

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• 5 / 5

  

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  Very pleased. Was able to navigate the site easily and place my order quickly. Received merchandise with in a week which is great. Will continue to order this product.

  Review of 9/24/21, following an experience of 9/2/21 by ESTEFANIA H. *

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• 5 / 5

  

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  Thank you! Our bottles arrived quickly and in great condition. We feel that we received a great product at a very competitive price with fast shipping. We are already planning our next order. We couldn’t be happier with our order and the service that we received. Thanks!

  Review of 9/24/21, following an experience of 9/1/21 by TRESSA D. *

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• 5 / 5

  

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  Great Service!

  Review of 9/24/21, following an experience of 9/1/21 by GEORGETTE M. *

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• 1 / 5

  

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  Very delayed

  Review of 9/24/21, following an experience of 9/1/21 by NELLE T. *

  *Pseudonymized data at the request of the author

  Answer by tricorbraun.com

  

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  Hi Niels, We're sorry we weren't able to meet your needs and ship this item to you in a timely manner. I reached out to the Customer Service Team, and they did issue you a full refund. We hope you'll give us another chance to better meet your needs in the future. Best, Your Friends at POD

• 5 / 5

  

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  Great price, fast shipping.

  Review of 9/24/21, following an experience of 9/3/21 by CONSTANTIN K. *

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• 5 / 5

  

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  love my misting bottles

  Review of 9/24/21, following an experience of 9/2/21 by CAROLINE B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  We notice on this and a subsequent PO, that the number of caps per bag are in most cases short. So far we have had more than 60 missing caps or over 1% of the orders. Please take note to correct the issue. All other matter involved with our orders are 5*

  Review of 9/24/21, following an experience of 9/3/21 by CLIFTON T. *

  *Pseudonymized data at the request of the author

  Answer by tricorbraun.com

  

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  Hello Adolfo, Thank you for your feedback on your order. Thank you for making us aware of the issue. Two times in a row is unacceptable. The customer service team has reached out to you to provide you a discount code on a future order with us. We appreciate your feedback and strive to continuously improve. Best, The Team at Packaging Options Direct

• 5 / 5

  

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  It was easy navigating the website and the products arrived when I expected. Will definitely order more products in the future!

  Review of 9/17/21, following an experience of 8/30/21 by SOFIA D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service, good quality without any damage items. Definitely they’ll my official supplier of my startup business.

  Review of 9/17/21, following an experience of 8/28/21 by CORDIA K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This was my first time ordering for this company and I am completely happy with my order. Great customer service.

  Review of 9/17/21, following an experience of 8/29/21 by OMARI F. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Shipping times were good but all of my lids had some type of glue on them that I had to peel off and many were scratched.

  Review of 9/17/21, following an experience of 8/28/21 by BRANDI F. *

  *Pseudonymized data at the request of the author

  Answer by tricorbraun.com

  

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  Hello Morgan, Thank you for your feedback on your order. We apologize if the product that you received was damaged in any way. Our customer service team has reached out to you in an email to help rectify the issue. Please respond to that email, create a new email at Info@PackagingOptionsDirect.com, or call us at 855-754-3728 so we can address this issue for you. Best, The Team at Packaging Options Direct

• 5 / 5

  

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  Excellent, not a hitch in the system. Would like a little faster turn around time but over all the purchasing experience was a 5. Thanks for having what I needed at a fair price.

  Review of 9/17/21, following an experience of 8/29/21 by DONNIE K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything is great!! Though I did receive one of the serum bottles broken 😏 they actually weren't packaged very well, there was no bubble wrap and such packed in the box with the serum bottles, I'm actually rather surprised more of them were not broken. Otherwise I definitely will order again I'm in Canada and the shipping time was amazing and the shipping cost was free! Which if you spend over a certain amount it is which I very much appreciated

  Review of 9/17/21, following an experience of 8/29/21 by KAILYN R. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  My order was all wrong and when I tried to get it corrected it took several days and I still do not have the order in my possession yet! There seems to be a terrible lack of coordination and communication with this company.

  Review of 9/17/21, following an experience of 8/28/21 by UNA K. *

  *Pseudonymized data at the request of the author

  Answer by tricorbraun.com

  

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  Hello Linda, Thank you for your feedback on your order. We truly apologize that there were issues with your order. Our customer service team did work with our warehouse to get the correct order shipped to you and the tracking number shows that it was delivered on 9/13. If you are still having issues with your order, please reach out to our Customer service team and we would be happy to assist you. Best, The Team at Packaging Options Direct

  Answer by Una K

  

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  I did not get the correct order on 9/13. When will this be corrected???

  Answer by tricorbraun.com

  

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  Hi Linda, Following up. Thank you for giving our team a call today. We have the correct order shipping out soon and we have asked the warehouse to overnight it. We truly apologize for all the blunders on this order and will be sending you a discount code on your next order. Be on the lookout for that. Best, The Team at Packaging Options Direct

  Answer by Una K

  

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  Thank you and I truly hope to get that order!

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• 5 / 5

  

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  Fine and dandy stuff.

  Review of 9/17/21, following an experience of 8/25/21 by DAMARIS S. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  The product failed to mention that the jars do not come with lids.. imagine my surprise ordering 8 jars without lids. Then come to find that the lids in this size are sold out. Piss poor product management

  Review of 9/17/21, following an experience of 8/27/21 by KOREY C. *

  *Pseudonymized data at the request of the author

  Answer by tricorbraun.com

  

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  Hello Kimberly, Thank you for your feedback on your recent order. We were working on sending out matching caps for your order free of charge, but unfortunately our supply chain team informed us they will not be arriving until March 2022 due to extended lead times for the product. With that being said, we are going to go ahead and refund your order completely through your original payment method. We apologize for the inconvenience. If you have any questions about this order, please let us know. Best, The Team at Packaging Options Direct

  Answer by Korey C

  

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  Thank you for this response, and I really appreciate the full refund.

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• 3 / 5

  

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  One bottle came broken

  Review of 9/17/21, following an experience of 8/28/21 by CURT O. *

  *Pseudonymized data at the request of the author

  Answer by tricorbraun.com

  

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  Hello Rodica, Thank you for the feedback on your recent order. Our customer service team is in the process of reaching out to you to provide a discount on your next order to make up for the broken bottle. We apologize that the ware was damaged in transit. If you have any questions or concerns you can always give us a call or email us at info@packagingoptionsdirect.com Best, The Team at Packaging Options Direct

• 3 / 5

  

  Edit Flag

  Product not what I expected. Please refund money and shipping cost.

  Review of 9/17/21, following an experience of 8/26/21 by BRANSON S. *

  *Pseudonymized data at the request of the author

  Answer by tricorbraun.com

  

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  Hello Wyoma, Thank you for your feedback on your order and we apologize that the product was not what was expected. We have processed your return and your refund is being processed today. lease feel free to reach out to us at Info@packagingoptionsdirect.com or you can respond to our email with any questions that you may have. Best, The Team at Packaging Options Direct

• 5 / 5

  

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  I Love Love Love Packaging options direct. Very Professional great quality and very affordable.

  Review of 9/17/21, following an experience of 8/23/21 by AMARI R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The boxes arrived a day early; the products were clean and undamaged. The glass is thick and solid- excellent quality for the price. I have no complaints- would recommend this product to others if you're in the market for glass carboys.

  Review of 9/17/21, following an experience of 8/21/21 by JUSTINA B. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Each time I order a product I am missing some products almost like they don't count the exact amount. I also didn't recieve a product that I ordered which made it very inconvenient for my business.

  Review of 9/17/21, following an experience of 8/23/21 by SOLEDAD H. *

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  Answer by tricorbraun.com

  

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  Hello Ayanna, Thank you for the feedback on your recent order. Our customer service team is in the process of reaching out to you to provide a discount on your next order to make up for the multiple shipments. This is unacceptable and we know we can do better. We apologize for the trouble this has caused for your business. If you have any questions or concerns you can always give us a call or email us at info@packagingoptionsdirect.com Best, The Team at Packaging Options Direct

• 5 / 5

  

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  I loved my products! My order was short, but they were VERY responsive, and provided a tracking number for when my order would ship out. Good Products, Great Prices, and Great customer service

  Review of 9/17/21, following an experience of 8/25/21 by JAKE B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Jars worked for hot bathing, recycled glass a plus for environment imperfections in few jars but for the price still saved money. 29 cases-None broken during shipment Excellent customer service when shipment was late. They tracked down my jars. Will order again !

  Review of 9/17/21, following an experience of 8/25/21 by EMMET P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Ordering was easy. Jars came packaged nicely. Will purchase again

  Review of 9/17/21, following an experience of 8/23/21 by GREGORIA D. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I received 4 - 1 gallon glass bottles without caps. I purchased them for dry goods storage and they are useless without caps. not happy

  Review of 9/17/21, following an experience of 8/19/21 by GLENNA F. *

  *Pseudonymized data at the request of the author

  Answer by tricorbraun.com

  

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  Hello Richard, Thank you for your feedback on your recent order. We were working on sending out 4 matching caps for your order free of charge, but unfortunately our supply chain team informed us they will not be arriving until March 2022 due to extended lead times for the product. With that being said, we are going to go ahead and refund your order completely through your original payment method. We apologize for the inconvenience. If you have any questions about this order, please let us know. Best, The Team at Packaging Options Direct

  Answer by Glenna F

  

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  I had no idea the caps were not available till next year. thanks for the info and refund. would have obviously preferred the info prior to ordering.

  Answer by tricorbraun.com

  

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  We have added more bold text to the product page to make sure other customers are aware. Apologies again for the miscommunication.

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• 4 / 5

  

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  Great quality glass and fast shipping. Goods were packaged well and prices are reasonable. They were out of the caps I needed, so the ones I had to get were pretty basic quality. I also wish they carried miron glass but that's OK. Other than that, I'd give them 5 stars. Definitely earned more business from me!

  Review of 9/16/21, following an experience of 8/22/21 by REYMUNDO H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  If you are ordering glass bottles from this company and they are being delivered by FedX, expect poor packaging and some broken glass on arrival. My third time ordering french square glass bottles and every time there are broken bottles because of the poor packaging methods their employees are using. Otherwise, this company is good so far.

  Review of 9/16/21, following an experience of 8/21/21 by LEOLA A. *

  *Pseudonymized data at the request of the author

  Answer by tricorbraun.com

  

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  Hello Palm, Thank you for your feedback on your latest order. We appreciate you being a repeat customer of Packaging Options Direct. We truly apologize that the ware was damaged once again. We have purchased additional supplies to help make sure this doesn't happen on your next order. Our customer service team has sent those replacement bottles to you. If you have any additional questions or concerns please give us a call or reach out to us info@packagingoptionsdirect.com Best, The Team at Packaging Options Direct

• 5 / 5

  

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  The growlers were everything I expected, with fast deilivery.

  Review of 9/16/21, following an experience of 8/19/21 by ORRIN S. *

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• 5 / 5

  

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  Quick and great product

  Review of 9/11/21, following an experience of 8/16/21 by MARCIA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great

  Review of 9/11/21, following an experience of 8/19/21 by ETHAN V. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  On time and just what I ordered

  Review of 9/11/21, following an experience of 8/19/21 by NAYELI T. *

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• 5 / 5

  

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  Arrived on time, very well-packaged, and as ordered.

  Review of 9/11/21, following an experience of 8/17/21 by CURT P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Perfect products for my online store

  Review of 9/11/21, following an experience of 8/18/21 by LIBBIE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I ordered some 5 cases of jars and I received one damaged! Then I reached out to the company and within 5minutes they were able to resolve my problem. Their customer service is like no other other quick and fast and super nice! Their shipping is also pretty fat I ordered on a Friday and received my order on Wednesday! This will surely be my go-to company and their products are GREAT and durable.

  Review of 9/5/21, following an experience of 8/13/21 by CAREY S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Have been a customer for about three years. Excellent product delivery time, excellent customer service! We will be a reoccurring customer for a very long time.

  Review of 9/2/21, following an experience of 8/13/21 by ICIE K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This company is amazing in every aspect of the word. Great customer service and rapid delivery.

  Review of 9/2/21, following an experience of 8/13/21 by ZACHERY K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Packing list perfect.

  Review of 9/2/21, following an experience of 8/14/21 by LEONIE M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  My shipment went to the wrong address to the city of Ellenton and was supposed to reach the city of Sarasota Please Help My order number 53627

  Review of 9/2/21, following an experience of 6/5/21 by KARIANE W. *

  *Pseudonymized data at the request of the author

  Answer by tricorbraun.com

  

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  Hello Hussam, Thank you for taking the time to leave feedback on your recent order. Customer service informed me that your package was delivered to your alternative address 2 months ago. Is that the case? If not please reach out to our customer service team for further assistance. Best, The Team at Packaging Options Direct

  Answer by Kariane W

  

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  Hi . I do not have an alternative address, I only have one mailing address. Please return the shipment to my mail. Thank you for your cooperation

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• 5 / 5

  

  Edit Flag

  super fast shipping! Quality Products!

  Review of 9/2/21, following an experience of 8/13/21 by OVA S. *

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• 5 / 5

  

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  I've only been in the inventory management game for a couple years but POD is, by far, my favorite company to work with. Fast & accurate shipping as well as a knowledgeable & polite staff. 10/10 would order again.

  Review of 9/2/21, following an experience of 8/12/21 by HARDY P. *

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• 4 / 5

  

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  Good service. Only thing was they did not put my apt. number on the shipping label so they didn't deliver to me directly and I had to go to a location to retrieve my package. The 9oz. jar was a bit smaller then I expected but it's a nice jar and of good quality!

  Review of 9/2/21, following an experience of 8/15/21 by DEANNA A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  As a repeat customer, I have been very happy with my purchases from start to finish. The prices are very reasonable for someone who is buying in small quantities for home/hobby use. The quality of the products is great. Shipping is fast and all items have been packaged very well.

  Review of 9/2/21, following an experience of 8/13/21 by DEDRICK M. *

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• 3 / 5

  

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  Products are what was expected. Value and price was good. Where is fell short was shipping. It took a long time to receive and then when we finally did it was 11 small boxes on a palette that had to be cared for special. The shipping was way overcomplicated. You could've easily put those small boxes into 2 larger boxes and shipped them. That's what our last supplier did. We switched because of price but shipping time made it not really worth the supplier switch. If you could get the shipping process quickened and made more efficient — then you'd be our go-to supplier.

  Review of 9/2/21, following an experience of 8/10/21 by MAFALDA G. *

  *Pseudonymized data at the request of the author

  Answer by tricorbraun.com

  

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  Hello Tiffany, Thank you for the feedback on your recent order. We apologize for the delivery delay. We are working hard to put better practices into place, and we can use the information that you have provided to better ourselves. As FedEx shipments cannot be over a certain weight our warehouse requested that the order ship on a pallet to make sure that your order was not damaged in transit. Thank you again for your feedback and as always please feel free to reach out to us at Info@packagingoptionsdirect.com if you have any concerns or questions. Best, The Team at Packaging Options Direct

• 1 / 5

  

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  The package was lost by Fedex... NOT your company fault, except we asked for help tracking and submitting a claim and the agent (chat) advised it was up to us. That wasnt helpful. Sometimes packages get lost... but our customers arent held accountable or responsible to solve those matters - and we didnt expect you guys would have advised it was up to us to locate the order we placed.

  Review of 9/2/21, following an experience of 8/13/21 by CHARLIE G. *

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  Answer by tricorbraun.com

  

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  Hello Peter Thank you for your feedback on your recent order. We apologize for the delivery and chat issues. We are working hard to put better practices in place, and we appreciate the feedback as we can use this information to better ourselves for future orders. Our customer service team has entered a replacement order to be shipped to you for the lost FedEx package. Please always feel to reach out to us at Info@PackagingOptionsDierct.com or call us at 855-754-3728. Best, The Team at Packaging Options Direct

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