Customer reviews
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top notch prouducts and serive. A big win with every order.
Review of , following an experience of by JOSHUA P. *
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Received my order promptly. Exactly what I ordered and needed. The grosgrain ribbon is very high quality. I would order again.
Review of , following an experience of by LUPE M. *
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Good service, fast delivery.
Review of , following an experience of by FABIOLA C. *
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My order came one day two days earlier. The packaging was wrapped and very impressive. I will definitely be doing more business with you.
Review of , following an experience of by WESTLEY W. *
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This was a fantastic product at a reasonable price. Shipping was right on schedule and the product arrived well packaged. The size of my 48 Millimeter pressure safety seals or a perfect fit so I would definitely recommend this product and this company to anyone looking for the products that they provide.
Review of , following an experience of by GILLIAN B. *
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The website is friendly, fast and timely delivery, customer service is excellent, a minor issue occurred and the staff resolved it immediately, I am very proud to do business with your Company, thanks for your support
Review of , following an experience of by ELOISE K. *
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No bottle caps
Review of , following an experience of by ONA M. *
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Answer by tricorbraun.comFlagHello Richard, Thank you for your review. As a general rule, bottles and closures are not sold together, due to the wide variety of types and functions of closures. Several options are given to best suit the needs of your application. On the product detail page, we do indicate that closures are not included with the bottles. We also provide a related products section with the many options of closures available to you to choose from for your preferred ascetic and application. We apologize for any inconvenience. If you need any additional help finding the right matching closure, please reach out to our customer service team at info@packagingoptionsdirect.com Best, The Team at Packaging Option Direct
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The bottles arrived in perfect condition however there is no contact available for delivery information and the tracking is not accurate. This is a problem since I have to schedule staff to assist and I had staff here and no bottles then once I finally got the shipping company they helped me more... I will order from this company again however there should be customer service for questions and I don't want to spend thousands for someone to call me back 2 days later, if I receive a call at all. Please add a customer service!!
Review of , following an experience of by EDD C. *
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Answer by tricorbraun.comFlagHello Zoi, Thank you for your feedback on your recent order. We are working to improve our website soon that will help with communicating the tracking information so that you will not need to contact us. When we received your email about this order, we responded quickly with the information that you requested so that you could track your shipment. Our customer service team is available Monday-Friday via our online chat services, email, and phone to answer any questions that you may have about your order. Please do not hesitate to reach out if you have any further questions. Best, The Team at Packaging Options Direct
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Very professional company. Thank you for your promptness
Review of , following an experience of by ASHLY R. *
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This company is absolutely amazing, great customer service and expedited shipping always packaged incredibly.
Review of , following an experience of by SUSANNA S. *
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I ordered a sample jar. It was received in a timely manner, and as ordered.
Review of , following an experience of by ELIZABETH C. *
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Great prices and fast delivery.
Review of , following an experience of by GUY C. *
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Very satisfied!
Review of , following an experience of by OLAF H. *
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Great Service
Review of , following an experience of by HELOISE M. *
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They all arrived broken.
Review of , following an experience of by AARON L. *
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Answer by tricorbraun.comFlagHello Lacy, Thank you for your feedback on your recent order. We are working to improve our website soon that will help with communicating the tracking information so that you will not need to contact us. When we received your email about this order, we responded quickly with the information that you requested so that you could track your shipment. Our customer service team is available Monday-Friday via our online chat services, email, and phone to answer any questions that you may have about your order. Please do not hesitate to reach out if you have any further questions. Best, The Team at Packaging Options Direct
Answer by Aaron LFlagOk, is it possible to get another order sent to me since they were broken?
Answer by tricorbraun.comFlagLacy, I'm so sorry, I actually responded to the wrong review. We apologize that your order was delivered broken. Our customer service team has entered a new order to have replacement bottles shipped to you. Though we do not anticipate any issues with future orders please always feel free to contact us via email at Info@packagingoptionsdirect.com or via our chat feature on our website. Best, The Team at Packaging Options Direct
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COMPANY SHIPPED AND ALL WAS IN TACK
Review of , following an experience of by SUSANA O. *
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Great company!
Review of , following an experience of by EARNESTINE E. *
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Delivery was on time product was in excellent condition definitely will be ordering more again excellent shipping
Review of , following an experience of by JAROD S. *
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Bottles arrived in time. Pricing was good.
Review of , following an experience of by JOAQUIN H. *
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Good Service
Review of , following an experience of by ABNER B. *
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Quality service especially with claims after rough treatment of packages by the Carrier. Highly recommended.
Review of , following an experience of by JOHNNY R. *
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Very fast delivery of my order. Great price for canning jars. Will use again
Review of , following an experience of by CITLALLI B. *
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Carboy jugs are very nice! One arrived in pieces, so I contacted the company who sent out another one immediately. The customer support employees were prompt and very nice! Great job!
Review of , following an experience of by EVAN M. *
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Great customer service! They were fast at providing me with a sample shipping promo because my order was under 5. Will definitely order from here again.
Review of , following an experience of by TRYCIA B. *
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I’m satisfied with my purchase. My order was shipped quickly and packaged nicely. Highly recommended!
Review of , following an experience of by VALENTINA L. *
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Excellent service and fast shipping!
Review of , following an experience of by BRENT M. *
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Your the best
Review of , following an experience of by BREANA K. *
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I am very satisfied with Packaging Options Direct. I wanted 15 boxes of the bottles but the website said they only had 10. I liked that I knew right away how many boxes they had.
Review of , following an experience of by DUSTIN W. *
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I can always find quality products at a reasonable cost. Never received any broken items in my shipment. If I can give more stars, I would. I recommend you all to shop with them. You will not regret it.
Review of , following an experience of by PRUDENCE M. *
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Perfect size of bottles/jars and closures that fit perfectly. No problems with orders and timely shipping. They have exactly what I need for my business products. Thank you ❤
Review of , following an experience of by SYDNEE J. *
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Great jars...fast shipping!!!!
Review of , following an experience of by SYDNEY D. *
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Very satisfied with purchase. Questions were answered promptly, and product was delivered quickly and safely with no damage.
Review of , following an experience of by DELTA O. *
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Love POD, they seem to always have the jars we need to make our Brook Crossing Candle Co. candles in. Thank You for always being there online for us.. Dave “the candle guy” and founder of BCco.
Review of , following an experience of by OLGA R. *
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I made 3 different orders of different items on that day and your customer service cancelled all of them without even contacting me first to try to solve any problem, so I called and the person said they was cancelled and she could not do any thing about it , over $500 total. I am a business and order a lot of glass jars at times, this was not a good experience .
Review of , following an experience of by BUD S. *
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Answer by tricorbraun.comFlagHello Jan, Thank you for taking the time to leave a review and we apologize for any inconvenience due to your order cancelation(s). We strive to ensure the best possible experience from order to delivery. As such, our policies and systems are designed to ensure your products a delivered as expected, reduce fraud and ensure fairness to both parties This order was flagged due to a policy violation, please see our terms and conditions here: https://packagingoptionsdirect.com/coupons-and-promotions Again, we apologize for the lack of communication and will work to improve the way these are handled in the future. Best, The Team at Packaging Options Direct
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customer service is great
Review of , following an experience of by CAMILLA S. *
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I’m very happy with my new products I will be definitely be ordering more
Review of , following an experience of by EMMETT R. *
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Always quick shipping and great products. This time there was a slight problem (not due to them) and POD’s customer service was the best! I use them whenever I can.
Review of , following an experience of by LETHA H. *
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Good customer service and fast shipping.
Review of , following an experience of by GLENNA F. *
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Great price on the carboys I needed and the shipping was cheaper than anywhere I could find. Big glass carboys are expensive to ship! Fast and delivered undamaged. Packaged very well and terrific pricing!
Review of , following an experience of by KEYON H. *
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Very fast shipping, prices were great, loved everything, will be back
Review of , following an experience of by GEOVANY M. *
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easy site navigation, although the product was slightly larger than described
Review of , following an experience of by ADITYA F. *
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had exactly what i was looking for
Review of , following an experience of by MOISES M. *
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great jars great price
Review of , following an experience of by PAUL D. *
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Great, consistent products and fast shipping!
Review of , following an experience of by ZOILA B. *
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Great jars, careful delivery. I was only confused by the emails from the shipping company as they didn.it reference packaging options so I was unsure what was coming. I thought initially it was a spam email.
Review of , following an experience of by DEVEN H. *
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Well I think it’s pretty bad when you ship to Canada and I order 3 different items on the same order and they all come in separate boxes and all get returned at customs.
Review of , following an experience of by EARL B. *
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Answer by tricorbraun.comFlagHello Iesher, Thank you for your feedback on your recent order. We truly apologize for the delivery issues. We are continuing to work to put better practices into place, and we appreciate your feedback. Our customer service team did reship your order once it was returned to us. FeDex shows that it was delivered on 8/9. Please let us know if you have any other questions. Best, The Team at Packaging Options Direct
Answer by Earl BFlagI actually had 3 items an I have only recieved one of them. So I did get one part of the 3 part package and had to wait till yesterday august 9th for the other 2 packages to get sent back to you and relabeled and I’m am still waiting on them
Answer by tricorbraun.comFlagHello Iesher, Customer service is working with FedEx to ensure those last two packages make it to you ASAP. Again, we apologies for the issues in shipping these products to you. Best, The Team at Packaging Options Direct
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Packaging Options Direct. It was so easy to order, and delivery to Canada was so fast and excellent pricing. Would definitely recommend to any business to work with Packaging Options Direct.
Review of , following an experience of by OSWALDO W. *
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It's the only place I order from. Always have what I want in stock at a great price. Well packaged and FAST shipping.
Review of , following an experience of by ANDREANNE L. *
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This site has been a life saver for me. My homegrown herbs were not selling at all until I added an optional old-timey-looking glass jar with a cork stopper, and now I can't keep them on the shelves. The selection is huge, the prices are great, the shipping is fast. One of the best online suppliers I deal with in my online retail business, Bliss Blog & Magic Shop (BlissBlog.org)
Review of , following an experience of by DECLAN L. *
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Excellent products every time, sturdy and clean designs, super quick shipping and safe delivery. Love that you can purchase several items rather than a huge case which helps me narrow down the choices as I decide which container suits my products.
Review of , following an experience of by CYRUS L. *
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Brook Crossing Candle Co just loves Packaging Option Direct and there web site is so awesome to use. Thank U. Dave (founder of BCci)
Review of , following an experience of by MARJOLAINE O. *
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2nd time you guys have saved my ass. Love ya!
Review of , following an experience of by MARGARETTA F. *
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Great warranty service.
Review of , following an experience of by ASHLEIGH R. *
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Never got my items, but the customer service was good for the most part. I won't be ordering from here again. But I don't wish nothing bad to the company, I hope all goes well for them
Review of , following an experience of by OSBALDO W. *
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Answer by tricorbraun.comFlagHello Rosco, Thank you for your feedback and glad to hear customer service was helpful. We apologize that you did not receive your product. After looking into the issue we had reached out to FedEx to get the address updated with your address including the apartment # and they did say that the order was delivered. We have also entered a replacement order and will have it reshipped to you. Please reach out to customer service if you need anything else. Best, The Team at Packaging Options Direct
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nice clean transaction -- no hangups or complications !!!
Review of , following an experience of by ARCHIBALD L. *
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My order was delivered on time and intact, Thank you.
Review of , following an experience of by OLA G. *
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Overall the product and delivery were great. I received my whole order and was pleased with the items delivered. I did notice their prices change often and they do not do price adjustments (the price change 4 days after I placed my order), so in the future I’ll be more careful with my purchase timing.
Review of , following an experience of by ELVERA P. *
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We received everything as ordered and it was all very nice quality!
Review of , following an experience of by CONNIE C. *
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very good service
Review of , following an experience of by DARRON S. *
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Great customer service!
Review of , following an experience of by RAE G. *
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Great prices, wonderful customer service, fast shipping! Thank you!
Review of , following an experience of by JANICE J. *
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Product was delivered quickly and my emails with customer service were pleasant and productive.
Review of , following an experience of by MADELYNN H. *
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Second order with Packaging Options direct, product was received as expected. Love the quality for sure! We experienced issues getting our shipment through customs again. It appears that once orders are shipped there is little to no follow up for orders that require customs clearances. We have twice needed to contact the freight couriers selected to assist getting our orders through the customs process due to lacking paperwork or insufficient brokerage information. I will say that the customer service staff has been great at providing the help that we need. It just typically costs two to three days extra to get the parcels cleared. Oh and do not be fooled by the FedEx freight promise...we have yet to have an order ship via FedEx. Not sure if this is because we are located in Canada, but it has just worked out that way for us. We will continue to order from these guys as the product is perfect. We will just need to add more lead time to cover the customs issues.
Review of , following an experience of by ERIKA T. *
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Answer by tricorbraun.comFlagHello Meloni, Thank you for taking the time to review your recent order and provide feedback. We are so happy to hear the products are working out for you and your company. We apologize for the issues and delays through customs. We are currently working on a new process for freight handling across the border and this particular instance will help us create a better solution moving forward. We appreciate your patience as we work through this issue. Please continue to reach out to customer service at Info@PackagingOptionsDirect.com for further assistance. We appreciate your continued business. Best, The Team at Packaging Options Direct
Answer by Erika TFlagNo worries at all. As a business owner I know that customer feedback is key to improving customer service. We love your product and will continue to order. It appears the disconnect is between the freight company and which broker you guys select for the clearances. Past that it is pretty smooth. I will say that our most recent shipment was handled by ABF and they were way easier to work with than the freight supplier used on our first order.
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Just looking for samples. Very prompt service, thank you!!
Review of , following an experience of by JOELLE E. *
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Excellent!
Review of , following an experience of by RODOLFO R. *
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We've ordered a number of times and consistently receive great service and timely deliveries.
Review of , following an experience of by LAZARO R. *
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good quality jars, great shipping price
Review of , following an experience of by DEONDRE S. *
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Excellent
Review of , following an experience of by WADE A. *
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First review was rejected by Packaging Option Direct (Maybe a little truthful for them) Lawyer contacted, I'll say no more
Review of , following an experience of by RUTHE L. *
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Answer by tricorbraun.comFlagHello Steve, Your first review on this platform was automatically flagged and rejected by the Verified Reviews team. We didn't have control over that, apologies on that front. We have also responded on Trust Pilot in regards to your order so I'll add that here as well. We sincerely apologize for the issues with your recent order. We strive to ship each order complete and on time. However, we do run into issues every so often and it looks like our system showed the full amount of product in stock when that wasn't an accurate number in the warehouse. We have refunded the cost of your entire order (split into 2 parts) and have canceled the remainder of the product that is still on order. We hope that you can still find use for the partially shipped products that were delivered. Best, The Team at Packaging Options Direct
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Got the product before requested delivery and everything looks great
Review of , following an experience of by SERENA W. *
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You have a lot of what I needed, and your prices are good. Delivery was timely.
Review of , following an experience of by OWEN E. *
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Great service and very fast. I received my pallet of jars in just two days. Highly recommend!
Review of , following an experience of by KAROLANN B. *
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Everything was packaged extremely well and the shipment came quick! Very impressed. Everything was great. The only two items I was disappointed in - the spray tops I purchased clogged easily for what I wanted and I wish the small plastic containers (5ml) had dimensions listed as they were too small width wise for what I wanted. And their website could be more user friendly (ie. better search function, better suggested add ons, consistent size details, etc), but all in all isn't too bad. I did give a 5 star review as these were issues for what I wanted to use them for, they were great products.
Review of , following an experience of by MARCELLA A. *
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very good
Review of , following an experience of by DINO N. *
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Reasonable prices, fast & reasonable shipping. My new goto for packaging needs!
Review of , following an experience of by CHASITY B. *
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Fast shipping. Accurate counts. Seriously.. thank you. Your company has been reliable and has made doing business easier for me!!!!!!!!!!
Review of , following an experience of by ANDRE S. *
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I ordered the 5 gallons carboy crystal....the order came fast but the bottle was broken in pieces when it arrived.Reach out to customer service and they sent me a replacement asap.satisfied with the way they resolved my problem fast! Will order again
Review of , following an experience of by QUEEN P. *
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I love the selection and prices. Downfalls are product availability at times and if you place a bigger order the company they use to ship (YRC) is terrible. Overall I will always shop here first for my jars
Review of , following an experience of by WILFRED Z. *
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Super fast shipping. All products arrived packaged extremely well so that there was no breakage. Will use again.
Review of , following an experience of by MELLIE H. *
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Came right on time thanks
Review of , following an experience of by KENNITH B. *
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1st time customer. My original supplier was on back order and I found POD. Signing up, placing my order and checking out was a breeze. The pricing was less too. They are now my new supplier!
Review of , following an experience of by DILLAN W. *
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I was missing 6 lids.
Review of , following an experience of by DANTE S. *
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Answer by tricorbraun.comFlagHello Lyriq, Thank you for your feedback. We apologize that your order was short 6 closures. Our customer service team will contact you in a separate email to provide tracking information for the replacements. If you are ever unsatisfied with your order or have questions about an order, we encourage you to reach out to our team. You can email us at Info@PackagingOPtionsDirect.com for assistance. Best, The Team at Packaging Options Direct
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Terrr-riffick!
Review of , following an experience of by MYRTLE B. *
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Excellent item. Will buy again
Review of , following an experience of by FOREST L. *
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Awesome 👏 I love all my containers. Please can we be able to buy 8oz Amber Bottles separately instead of Bulk, thank you
Review of , following an experience of by SUMMER K. *
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What an absolute nightmare. I was so excited when I found this website because they have some beautiful packaging options that I was interested in using for my skincare company. However, my excitement quickly turned into disappointment, and soon after became horror when I received my order. I had ordered samples of 5 different GLASS bottles, which came carelessly thrown into a bubblewrap pouch (NOT INDIVIDUALLY WRAPPED OR PROTECTED AT ALL) and the pouch was stuffed into an envelope. Two of the bottles were damaged, leaving shattered glass all throughout the bag AND all of the bottles were scratched up beyond belief because of the shattered glass. I left a review on facebook and they apologized and offered to reship the items and asked me to give them another chance. Well, jokes on me because the bottles arrived the EXACT same way as the first time, carelessly thrown into a pouch, except the pouch was in a box this time. And they were still just as scratched up as the first time. I’m not even exaggerating, like no one would be able to confidently sell their products in these bottles they looked so bad. Which lead me to believe they were probably damaged BEFORE they were shipped out. Anyways I thanked them for the effort but obviously I told them I’d be investing my money somewhere else. I’d rather take a chance on alibaba!
Review of , following an experience of by ALYSSON W. *
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Answer by tricorbraun.comFlagHello London, Thank you again for taking the time to leave us feedback on this order. What you experienced through ordering and your replacement order was unacceptable. We let you down twice and are truly sorry for all the trouble. We are working on putting new processes in place for individual glass items to make sure this doesn’t happen in the future. We issued a full refund on your order. If there is anything else we can do to address the situation, please don’t hesitate to reach out to our Customer Service team. Best, The Team at Packaging Options Direct
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Great Peoduct and Great Peoplr!
Review of , following an experience of by CANDACE H. *
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Not only did you have the size and type of jars I needed,( which everyone seems to be out of), your shipping was lightning fast. Package was packed perfectly and no damage. Prices are great too! I have ordered from you before and I have never had a problem.
Review of , following an experience of by EMIL B. *
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I am happy to find Packaging Options Direct. They have beautiful packaging and the delivery was very fast. I strongly recommend this company. TH Texas
Review of , following an experience of by CYNTHIA S. *
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So happy I found Packaging Options Direct. Site was very easy to navigate and showed if an item was available. I like how the appropriate lids or other items were displayed. Shipping was extremely fast, I received the items 5 days early. I highly recommend this option for buying your packaging needs.
Review of , following an experience of by ZOILA V. *
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fast shipping and good quaility items
Review of , following an experience of by KARI H. *
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Great product and customer service extremely easy to work with! Will be ordering again.
Review of , following an experience of by CECILE T. *
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Pretty decent pricing. Everything shipped out in a timely fashion. Some things were out of stock, but I do plan on ordering again.
Review of , following an experience of by KASEY N. *
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Everything went great! Items arrived on time, very well packaged. I ordered cases of jars and they all arrived in great shape. Thanks again.
Review of , following an experience of by REX E. *
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Packagingiptionsdircet.com is a great solution for my essential oil bottles needs. Ordering is easy, packaging is great, and it's tailored to meet small to medium orders and not just large commercial size demands. Shipping is reasonable too. Great selection of lids and caps as well as flasks and many choices of container options.
Review of , following an experience of by ALAN F. *
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Great service and product.
Review of , following an experience of by NARCISO K. *
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The glass container was received in excellent condition
Review of , following an experience of by DOUGLAS K. *
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Fast shipping and everything came intact! Excellent company to work with.
Review of , following an experience of by DAMARIS T. *
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Fantastic service and company. So upset they are out of the jars I need, but as soon as they get them back, I’m ordering from them again!!
Review of , following an experience of by FABIAN B. *
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Everything was as expected
Review of , following an experience of by PERCIVAL K. *
*Pseudonymized data at the request of the author
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