Customer reviews for tricorbraun.com

Customer reviews

• 5 / 5

  

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  Prompt shipping. Great service.

  Review of 4/24/20, following an experience of 4/8/20 by JONATHON H. *

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• 5 / 5

  

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  Love my order exactly. What I want it I need it. It was packed very well nothing was broken and I will be ordering from you very soon again. Thank you

  Review of 4/24/20, following an experience of 4/9/20 by TRACE S. *

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• 5 / 5

  

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  Product was exactly what I wanted and was delivered in pristine condition before the estimated date . . . couldn’t ask for more!

  Review of 4/24/20, following an experience of 4/9/20 by CRYSTAL H. *

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• 5 / 5

  

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  Pod always has what I need, they have it at a decent price, the shipping isn't terrible & we get our order in a short amount of time. Wish the cobalt blue were a little lighter, so they were easier to fill. Other than that, great company.

  Review of 4/24/20, following an experience of 4/8/20 by BERNEICE S. *

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• 5 / 5

  

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  Fast shipping & great quality!

  Review of 4/24/20, following an experience of 4/8/20 by ALI K. *

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• 5 / 5

  

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  Very good service and fast delivery.

  Review of 4/24/20, following an experience of 4/8/20 by CIERRA B. *

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• 5 / 5

  

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  Products are as described and packaged well.

  Review of 4/23/20, following an experience of 4/8/20 by RAVEN P. *

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• 5 / 5

  

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  excellent products and service. fast shipping times.

  Review of 4/23/20, following an experience of 4/4/20 by KIANA B. *

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• 5 / 5

  

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  Prices are excellent and shipping is fast. Very glad to have found this company!

  Review of 4/23/20, following an experience of 4/8/20 by KATHERINE D. *

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• 5 / 5

  

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  Good fitting kids. Good price

  Review of 4/23/20, following an experience of 4/8/20 by NINA S. *

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• 5 / 5

  

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  Prompt and accurate delivery. Thanks!

  Review of 4/22/20, following an experience of 4/7/20 by OTTIS K. *

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• 5 / 5

  

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  Good price and they came in a timely manner. None were broken. They were what I was for.

  Review of 4/21/20, following an experience of 4/6/20 by LELIA V. *

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• 4 / 5

  

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  Bottles I ordered were all good and shipped quickly. Variety of options was pretty good, but I'm greedy and crave more

  Review of 4/21/20, following an experience of 4/4/20 by CHRISTELLE B. *

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• 5 / 5

  

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  I love buying these bottles for the glitter I buy. They are perfect little shakers. Website is very easy to navigate. I'll can't wait to try other containers.

  Review of 4/21/20, following an experience of 4/6/20 by MARLEN B. *

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• 5 / 5

  

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  I received my order on time and packaged safely. I will definitely order again!!

  Review of 4/21/20, following an experience of 4/6/20 by DESIREE H. *

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• 2 / 5

  

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  The products are great, the shipping was fast. It was a good deal. The problem is the shopping system. I ordered the wrong product because it suggested a pump for the bottles I ordered, but the bottles were a different size than the pump so now I have a bunch of pumps I can't use and a bunch of bottles that I have to order new pumps for. They should not be categorized together if they don't work together. There needs to be a new system in place if I'm going to keep ordering from here.

  Review of 4/21/20, following an experience of 3/19/20 by EASTER D. *

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  Answer by tricorbraun.com

  

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  Hello Terri, Thank you for taking the time to provide us the feedback on your order. Can you please provide us the SKU number of the items you believed are incorrectly listed as related products on our website? We would be happy to look into this matter further. From what we can tell SKU 600251 may not match up with anything else in your order. Best Regards, The Team at Packaging Options Direct

  Answer by Easter D

  

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  45524 -Cobalt Blue Glass Bottles When I looked these up, it said that the pump sprayers were suggested for these bottles but they do not fit as you rightly stated.

  Answer by tricorbraun.com

  

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  Hello Terri, We are sorry for any confusion that occurred while ordering. We take a lot of care matching our products to the correct supporting items. Thanks for pointing out this potential issue, we will look into it immediately and make any corrections if needed. We have cancelled your open back order for the sprayers you cannot use, and refunded your payment for the cost of that item, as well as the sales tax associated with that item. Please let us know if there is anything else we can to do make this right. Best Regards, Packaging Options Direct

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• 1 / 5

  

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  Sent half the order but charged same shipping. Can’t use the bottles without the sprayer tops. Unreliable company.

  Review of 4/21/20, following an experience of 3/21/20 by YADIRA F. *

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  Answer by tricorbraun.com

  

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  Hello Edward, All of our pumps, sprayers and dispensing closures are on back order, and have been for about three weeks. We are working with suppliers to obtain new stock and ship all back orders as quickly as possible. You should have received notification at the time you placed you order about the stock shortage and back order. We apologize if you did not. If you would like to leave the back order open, no further action is needed on your part. If you do not want to wait for back ordered stock to arrive, please contact our Customer Service Team at info@packagingoptionsdirect.com to cancel the back order and we will refund you for goods not shipped. Best Regards, The Team at Packaging Options Direct

  Answer by Yadira F

  

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  will I be charged more for shipping?

  Answer by tricorbraun.com

  

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  Hi Edward, No. Shipping is all prepaid with the original order and will ship as soon as we get it in the warehouse. Best, Packaging Options Direct

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• 2 / 5

  

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  Customer service Bri was excellent and super helpful... however we ordered Gallon bottles and paid for them and they have not estimated date of delivery and we were never notified and was counting on those bottles. I do realize this is not Bri's fault and she was very very helpful..

  Review of 4/21/20, following an experience of 3/31/20 by KEN K. *

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  Answer by tricorbraun.com

  

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  Hello Chris, Thank you for your feedback. Bri is working very hard to help during these times! Communication is important to us, and as such we've designed our website to notify customers during the order process of out of stock ware, or to advise when an order will be short shipped due to lack of inventory. We apologize if for some reason the website didn't provide such notification while you were placing your order. We are working on adding additional measures to ensure these notifications are easily seen when ordering and during the order follow-up process. Due to COVID-19 we've seen an influx of orders which has caused many stock outages that we could not have been prepared for. Our Supply Chain Team is working hard to replenish stock as quickly as possible. Again, our apologies for any issues on this order. We hope that you'll give us another opportunity to serve you in the future. Best Regards, The Team at Packaging Options Direct

• 2 / 5

  

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  I love the product, but one of the lids was missing. I left a phone message, but have gotten no response. These little bottles are used here to house herbs and mixes which have saved my life and my cat's life, so they mean a lot to me. Failure to get each piece bought, and to get no response...leaves me with a bad feeling for the company. I know we're all stressed and busy, but as I said these help keep me and my cat going and back to health...Unless I get the other lid, I won't use this company again.

  Review of 4/21/20, following an experience of 4/1/20 by HADLEY J. *

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  Answer by tricorbraun.com

  

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  Hello Jesse, Dear Valued Customer, Thank you for taking the time to provide us the feedback on your recent order. We are sorry to hear about the short shipment; and being unable to reach our Customer Service Department. We are currently working with limited access to telephones, and the best way to contact us is via the chat feature on our website, or by emailing our team at info@PackagingOptionsDirect.com. We will have the warehouse get the missing closure mailed out to you ASAP. Best Regards, The Team at Packaging Options Direct

• 3 / 5

  

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  Good but I can't locate an email or phone call message saying some of my order is on backorder. Communication is important to me and so far they have failed.

  Review of 4/21/20, following an experience of 3/27/20 by DEVIN M. *

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  Answer by tricorbraun.com

  

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  Hello Rich, Thank you for contacting us regarding your order. We show that your order shipped in full. If there are issues with this shipment, please contact our Customer Service Team at 855-754-3728 or at info@packagingoptionsdirect.com. Please let us know if there is any issue with you order. Best Regards, The Team at Packaging Options Direct

  Answer by Devin M

  

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  not according to the sheet that was in the box. IT shows back ordered and all the caps were not there.

  Answer by tricorbraun.com

  

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  Hello Rich, Can you confirm exactly what you received? I want to get the correct information to customer service to make this right ASAP. Thank you, Packaging Options Direct

  Answer by Devin M

  

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  Yes I can. I have a sheet that is also attached to your website that you should be able to view as well and see what I received. According to your website, the paperwork included in the box and the physical count, I received 132 20-410 SKU number 134308 pieces. I will still order from your store as prices are excellent this is just a hiccup I assume maybe per company policy etc in regards to phone calls or email on back order items. Thanks for your reply. Rich

  Answer by tricorbraun.com

  

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  Thank you for your feedback. Communication is important to us, and as such we've designed our website to notify customers during the order process of out of stock ware, or to advise when an order will be short shipped due to lack of inventory. We apologize if for some reason the website didn't provide such notification while you were placing your order. We are working on adding additional measures to ensure these notifications are easily seen when ordering and during the order follow-up process. We do show that your order was short-shipped, but that the back ordered products were shipped earlier this week. Should you need additional information on the back order shipment, please contact our Customer Service Team at 855-754-3728 or at info@PackagingOptionsDirect.com Again, our apologies for any issues on this order. We look forward to a smoother transaction next time. Best, The Team at Packaging Options Direct

  Answer by Devin M

  

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  Thank you. I called in today and they stated delivery is scheduled for today. Thanks.

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• 3 / 5

  

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  I do love this company, but as a business owner when I am out of stock on an item we make sure to contact the customer by email or a phone call allowing them to know the item is out of stock and when to expect delivery. A packing list was included showing the out of stock item, but If I needed the rest I would have no known until I received shipment and would have delayed buying from another vendor. Communication is a VERY big deal for me and running by business.

  Review of 4/21/20, following an experience of 4/1/20 by LAVON D. *

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  Answer by tricorbraun.com

  

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  Hello Rich, Thank you for your feedback. Communication is important to us, and as such we've designed our website to notify customers during the order process of out of stock ware, or to advise when an order will be short shipped due to lack of inventory. We apologize if for some reason the website didn't provide such notification while you were placing your order. We are working on adding additional measures to ensure these notifications are easily seen when ordering and during the order follow-up process. Due to COVID-19 we've seen an influx of orders which has caused unexpected stock outages and extended lead times. Our Supply Chain Team is working hard to replenish stock as quickly as possible. Again, our apologies for any issues on this order. We hope that you'll give us another opportunity to serve you in the future. Best, The Team at Packaging Options Direct

  Answer by Lavon D

  

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  Thank you very much. As stated I will continue to order form your company as I do like the prices and shipping speeds are great, but again I feel an immediate response should be taken before the item is shipped to allow a customer to shop around for another selection or not allow the customer to order and pay for something that is not in stock. It allowed the order to be processed when inventory was not available.

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• 3 / 5

  

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  The shipping said one thing and it was another price after placing the order. It was a bit confusing and very high

  Review of 4/21/20, following an experience of 4/4/20 by NELS L. *

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  Answer by tricorbraun.com

  

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  Hello Charlamae, Thank you for taking the time to provide us feedback on your recent order. If you are referring to our shipping promotion, on orders over $149.00, we credit $149.00 towards shipping costs. In the majority of our orders this covers all of the shipping charges. In a few extreme cases, there are additional shipping charges. This occurs when something very heavy such as glass or the order is shipping a long distance. Please go to the terms and conditions for more information. https://packagingoptionsdirect.com/coupons-and-promotions. Best, The Team at Packaging Options Direct

  Answer by Nels L

  

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  I was never given any information for the promotion if there was one otherwise I definitely would have opted for that choice.

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• 3 / 5

  

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  I ordered 40 bottles and 40 caps to sample. The arrival time was exceptionally fast and the packaging protected the glass bottles well. Two of the caps I ordered were bent which prevented me from using the two bottles or caps. Other than that I would probably order from here again.

  Review of 4/21/20, following an experience of 4/2/20 by CLAUDIA H. *

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  Answer by tricorbraun.com

  

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  Hello LaToya, Thank you for taking the time to provide us the feedback on your recent order. We are sorry to hear about the damaged product. Please feel free to contact our customer service department via email, info@packagingoptionsdirect,com, via chat on our website, or by phone 855-754-3728 regarding any concerns. We will have the warehouse mail out replacement closures to you ASAP. Best, The Team at Packaging Options Direct

  Answer by Claudia H

  

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  Wow. Thanks.

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• 5 / 5

  

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  Always on time delivery Great products Will always use this company.

  Review of 4/20/20, following an experience of 3/1/20 by ORPHA Z. *

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• 5 / 5

  

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  Excellent products and delivery.

  Review of 4/20/20, following an experience of 4/4/20 by KAMREN H. *

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• 5 / 5

  

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  Excellent!!! The jars are amazing. I usually use another supplier, but they are always out of multiple items. So I reached out to you all, and I'm glad that I did. In fact, I may need to place more orders. Thanks.

  Review of 4/20/20, following an experience of 4/4/20 by ELOISE M. *

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• 5 / 5

  

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  Fast, easy, perfect what more could you ask for?

  Review of 4/20/20, following an experience of 4/5/20 by LILIANE N. *

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• 5 / 5

  

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  Packaged well. No bottles broken. Packaging was suitable. Very happy with how the bottles look.

  Review of 4/20/20, following an experience of 4/5/20 by GERARDO M. *

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• 4 / 5

  

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  Thanks

  Review of 4/19/20, following an experience of 4/4/20 by MARCUS D. *

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• 5 / 5

  

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  The product was as described.

  Review of 4/19/20, following an experience of 4/3/20 by OMA H. *

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• 5 / 5

  

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  The delivery is fast but I got 120 of the Wrong shape bottles and I wish to exchange them...But The rules said I cant due to The Pandemic

  Review of 4/19/20, following an experience of 4/4/20 by DANIAL W. *

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• 5 / 5

  

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  This was my 3rd order and it came packed better than before. Thank you!

  Review of 4/18/20, following an experience of 4/3/20 by CHANELLE M. *

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• 5 / 5

  

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  I have ordered several times and every time my order is quicker than expected and all items are there. Will continue to order from here

  Review of 4/18/20, following an experience of 4/3/20 by AGUSTINA V. *

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• 5 / 5

  

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  Great service, product arrived on time and correct. Highly recommend!

  Review of 4/18/20, following an experience of 4/3/20 by ROXANNE C. *

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• 5 / 5

  

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  This was the first time I purchased from Packaging Options Direct. But, I did submit a second order after this one and were very pleased with their speedy service and excellent prices.

  Review of 4/18/20, following an experience of 4/2/20 by ESTELLE E. *

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• 5 / 5

  

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  Great product on time every time

  Review of 4/18/20, following an experience of 4/2/20 by MICHEL S. *

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