Customer reviews for tonneaufactoryoutlet.com

Customer reviews

• 5 / 5

  

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  Better Prices!!

  Review of 9/7/21, following an experience of 7/21/21 by LIBBY R. *

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• 5 / 5

  

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  Most professional and courteous people I have ever dealt with in all my online ordering experience. True professionalism in every sense of the word!!!

  Review of 9/7/21, following an experience of 6/26/21 by BETHANY R. *

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• 4 / 5

  

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  Cover was nice however no fault of their own it came without the mounting hardware! They quickly resolved the problem ! Good price !

  Review of 9/7/21, following an experience of 8/4/21 by MABEL M. *

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• 5 / 5

  

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  Fast shipping, fits good and looks great.

  Review of 9/7/21, following an experience of 8/3/21 by OREN M. *

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• 2 / 5

  

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  Good prices but terrible post sales support should you have a problem. 10 weeks to get a functional cover from the day the order was placed. The manufacturer was not faultless and also could have done a better job in this poor experience but this could have been better managed by the retailer. I truly hate leaving bad reviews but buyer beware when shopping here as you will be left to fend for yourself should you have an issue.

  Review of 9/7/21, following an experience of 5/29/21 by ROBERT S. *

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• 5 / 5

  

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  Would buy again from them, we received our cover in the time frame we needed. It works and looks great 👍. Thanks

  Review of 8/21/21, following an experience of 7/28/21 by BRANDON L. *

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• 5 / 5

  

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  Excellent service and fast delivery

  Review of 8/21/21, following an experience of 7/29/21 by AIDEN L. *

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• 4 / 5

  

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  The instructions that came with the bed cover did not include steps to install the cover on beds with the track system. I had to take the tracks off in order to install the bed cover, only to find out there were separate instructions that show how to do it.

  Review of 8/20/21, following an experience of 7/8/21 by JAKAYLA B. *

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• 5 / 5

  

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  The staff was extremely knowledgeable in helping me with my order. Bed cover arrived before estimated delivery date

  Review of 8/20/21, following an experience of 7/29/21 by MARJORIE K. *

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• 5 / 5

  

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  Friendly and helpful sales person, very responsive customer service, best prices around. Would highly recommend!

  Review of 8/18/21, following an experience of 7/21/21 by BENNY R. *

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• 5 / 5

  

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  Great help, very knowledgable. Got what I needed and delivered on-time.

  Review of 8/17/21, following an experience of 7/12/21 by ZORA P. *

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• 5 / 5

  

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  Excellent service. Fast shipping.

  Review of 8/17/21, following an experience of 7/21/21 by HANNA W. *

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• 5 / 5

  

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  Great price, great service!

  Review of 8/17/21, following an experience of 6/28/21 by STACY B. *

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• 5 / 5

  

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  Great help on a custom order cover that other online sellers didn’t want to take the time to help me process. Would use again.

  Review of 8/17/21, following an experience of 6/22/21 by GABE T. *

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• 5 / 5

  

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  Very Satisfied! Customer service was outstanding and I got a great deal! Thank you!!

  Review of 8/17/21, following an experience of 6/25/21 by STEWART D. *

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• 5 / 5

  

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  Came faster then expected and was a clean process

  Review of 8/17/21, following an experience of 7/9/21 by DEJAH L. *

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• 1 / 5

  

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  I almost never leave reviews but this company was such a pain to deal with and wasted so much of my time I had to leave one here. I ordered a bed cover and rack combo. I had several issues and customer service was terrible. First they gave me two tracking numbers for three different shipments. Bed cover arrived first so I installed that first. For the record I love the Bak X4s bed cover. Then the rails that the mounts the racks arrived. I had to uninstall the bed cover to mount the rails. Fine, that one's on me. Then I discovered they sent the wrong size rails. I emailed customer service about it and after some back and forth I didn't hear back for 4 days. I sent two more emails and got a reply saying they made a mistake and would ship the correct size rails and send me a shipping label to send the wrong ones back. I never got that label... Then I installed the rails only to find out my racks had been returned before and the directions weren't in the box. After a couple more emails and 4 more days of waiting I finally got a response with the directions. Once installed I wasn't happy with how shakey the racks where so I called this time to try to return. The woman on the phone said she would have to talk to a supervisor and call me back. I didn't hear back after 4 or 5 more days, sent another email saying I wanted a return and finally got a reply. This was all such a pain I decided to tighten the hell out of the racks so now they don't slide on the rails but at least they don't wobble. Tldr this company will mess up and ghost you, waste your time and make it nearly impossible to return the product if you are not satisfied. Buy somewhere else.

  Review of 8/17/21, following an experience of 6/28/21 by ISAAC W. *

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• 5 / 5

  

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  Great, fast customer service!

  Review of 8/12/21, following an experience of 6/23/21 by ALEK D. *

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• 3 / 5

  

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  Very happy with the products ordered. Customer service was very helpful with finding products that fit and ordering. I regret not taking the time to get specific details on shipping options. I opted to get “Expedited Shipping” which made my shipped costs double the price. I was told my order would be delivered within 2 weeks, so I went for it. Part of my order came in about a week and a half, which was great, but the rest in took over a month, and they used a method of shipping which I could not track myself. Valid reasons for the delay where given, but I only wish they would have told me these reasons before I opted to pay double the shipping. I’ve had plenty of people compliment my cover and rack combo and asked where I purchased them, but I hesitate to give the referral, because of the bad experience with my purchase.

  Review of 8/12/21, following an experience of 5/27/21 by ELNA K. *

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• 1 / 5

  

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  Worst customer service ever.

  Review of 8/12/21, following an experience of 6/24/21 by ANGELINE G. *

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• 5 / 5

  

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  Excellent prices and very good selection. There was a bit of a lead time from the manufacturer, but not the fault of Tonneau Factory Outlet.

  Review of 8/5/21, following an experience of 6/8/21 by TONI C. *

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• 5 / 5

  

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  A great product at a great price. Thank you

  Review of 8/5/21, following an experience of 6/21/21 by MADONNA P. *

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• 1 / 5

  

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  owner is aggressive when he doesn't get his way with your business, staff is rude and childish. As soon as there's a problem at hand they will do everything they can to blame the shipper the warehouse the manufacturer and even you. Had to sue for my money back and report to the better business beauro.

  Review of 8/5/21, following an experience of 6/30/21 by STEVIE E. *

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• 5 / 5

  

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  One of my orders was shipped with the incorrect parts from the manufacturer, obviously not their fault. Besides a slight delay in pinpointing the parts numbers and communicating with the manufacturer, the correct parts were shipped overnight. Hassle free without the run around. I would purchase here again.

  Review of 8/5/21, following an experience of 6/29/21 by ANYA O. *

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• 5 / 5

  

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  I am a repeat customer. Best prices, best delivery and best communication. You can't go wrong here!

  Review of 7/22/21, following an experience of 6/23/21 by LEOLA L. *

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• 4 / 5

  

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  I have feedback for the very first step for installation. I the first step the rails are attached. Please note: it was nearly impossible to thread the bolt through the tapped holes in the rail. Is there some powder coat getting inside the threads? I had to give up trying to force the bolt through, fearing I would strip the threads. Instead, I threaded the bolts through the rails alone, without trying to attach at the same time. This freed up the threaded hole for a slightly smoother bolt attachment. Could you re-tap these 4 holes after the painting process in order to make it easier? Some guy is going to force the bolt through, and ruin the threads. Thanks.

  Review of 7/19/21, following an experience of 5/28/21 by KIRK M. *

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• 5 / 5

  

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  I dealt with Jeff and everything was fantastic. He is very knowledgeable, professional, and a great personality. I got a great price on the everything I purchased. If you are in the market for racks, to tonneau covers you would be foolish to go anywhere else. Don M

  Review of 7/17/21, following an experience of 6/3/21 by TERRENCE O. *

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• 5 / 5

  

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  Very nice people. They truly bent over backwards to help me get the last piece of equipment for my Yakima rack setup. Thank You

  Review of 7/16/21, following an experience of 6/24/21 by AURELIA K. *

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• 4 / 5

  

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  I ordered my BakFlip on Father's Day, not expecting a company owner to answer the chat. Small businesses gotta do what they gotta do! Morrie was great to work with, bed cover shipped quickly and arrived in four days. However, the hardware bag did not arrive with the cover. I contacted the Sales Dept, received a reply within 10min and then another note of contacting the factory within 20min. Due to the factory's business, the hardware took 8 days to arrive. The factory did send apology and used overnight shipping. Within an hour of receiving the missing bits, the cover was on and all was in order. Good price, fast shipping, good customer service.

  Review of 7/15/21, following an experience of 6/20/21 by LAMBERT E. *

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• 5 / 5

  

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  Got a great price and shipping status inquiries were promptly answered in real time on the website chat tool. Shipping took longer than I was hoping for but that was from the manufacture under the current scamdemic. All in all I would recommend tonneaufactoryoutlet to a friend.

  Review of 7/15/21, following an experience of 5/26/21 by ELIANE T. *

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• 5 / 5

  

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  Amazing ordering process, great customer service. Very happy with my order, thank you.

  Review of 7/14/21, following an experience of 5/27/21 by MEGANE C. *

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• 5 / 5

  

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  Great price, great service and rapid delivery! I really like the tonneau and how well it’s made.

  Review of 7/14/21, following an experience of 6/22/21 by JEANNE P. *

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• 5 / 5

  

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  The site was easy to navigate. The person I ordered the cover from was very nice and friendly. He told me that with the way things are right now that it could take 4-6 weeks to get. Fortunately for me the cover arrived in about a week. The box was a little damaged but all the components were fine. It was easy to install (took about an hour)and it looks great. This is a quality product !! I highly recommend it to anyone looking for a cover!

  Review of 7/14/21, following an experience of 6/12/21 by ANGUS R. *

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• 5 / 5

  

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  Great price! Performs as expected.

  Review of 7/13/21, following an experience of 6/18/21 by GAYLE B. *

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• 5 / 5

  

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  No hassle during the ordering process. Received cover sooner than expected. Fits truck perfectly and looks great.

  Review of 7/12/21, following an experience of 6/4/21 by ANGUS C. *

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• 3 / 5

  

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  No fault of the retailer but the retrax item I ordered took 3 months to get and then was denied the rebate from factory because of delay in getting produsmct and could not send in rebate from till it was too late

  Review of 7/11/21, following an experience of 3/19/21 by BLAISE H. *

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• 5 / 5

  

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  Honest, helpful and good pricing, would definitely recommend.

  Review of 7/7/21, following an experience of 6/14/21 by MARVIN T. *

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• 3 / 5

  

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  I was very satisfied with the service tonneau factory outlet service. However the manufacturer did not ship until after the advertised time had passed and I reached out. After reaching out to TFO, item shipped the next day.

  Review of 7/2/21, following an experience of 5/11/21 by DARRICK T. *

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• 5 / 5

  

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  Great people! Great price! Great response to questions on order! Will definitely be back!

  Review of 6/27/21, following an experience of 5/21/21 by HELENA H. *

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• 4 / 5

  

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  Very good

  Review of 6/26/21, following an experience of 5/7/21 by MICAH S. *

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• 5 / 5

  

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  Outstanding service, very knowledgeable about products. Everything fits and works as described.

  Review of 6/25/21, following an experience of 5/13/21 by TERRANCE K. *

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• 5 / 5

  

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  Great product, easy instructions, looks great!!

  Review of 6/19/21, following an experience of 4/30/21 by SHEILA B. *

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• 5 / 5

  

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  Great product and delivered when promised.

  Review of 6/18/21, following an experience of 5/26/21 by MARJORIE G. *

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• 5 / 5

  

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  Once I found this site, I couldn't have asked for better customer service and advice on the purchase of a new tonneau cover for my truck. Jeff went above and beyond to make sure I was making the right purchase for my needs. Understanding that the tonneau cover was shipped from the factory, I received my order well within the 2-4 week estimate that was given. I look forward to doing business with Tonneau Factory Outlet in the future, should I need another cover.

  Review of 6/17/21, following an experience of 5/12/21 by NOVELLA F. *

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• 5 / 5

  

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  Very competitive pricing, great product

  Review of 6/17/21, following an experience of 4/15/21 by KAYLEY T. *

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• 5 / 5

  

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  Very pleased with my purchase. TFO was very helpful on the phone as I evaluated products. They provided great pricing, best I could find, and my shipment arrived exactly as explained. I would definitely buy from again.

  Review of 6/17/21, following an experience of 5/4/21 by HANS C. *

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• 5 / 5

  

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  Excellent customer service and advices. My tonneau cover took more than 2 months to be delivered but it was due to manufacturing issues at the plant and absolutely not related to Tonneau Factory Outlet. Overall, I will certainly order again here and can only recommend them to others. Keep up the great service guys :)

  Review of 6/17/21, following an experience of 4/7/21 by KARSON L. *

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• 5 / 5

  

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  Very nice cover and very easy to install.

  Review of 6/13/21, following an experience of 5/18/21 by DAIJA K. *

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• 5 / 5

  

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  good communication, great price. drop shipped direct from factory so it is brand new and not sitting on a shelf somewhere..

  Review of 6/13/21, following an experience of 4/17/21 by NIKITA K. *

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• 5 / 5

  

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  Great product, it is what it says it is. Product is not cheap in cost by no means but you get what you paid for and compared to competitors and/or similar brands Retrax is one of the best. As for the customer service very courteous and helpful. I received a discount and with shipping and taxes I paid nearly $200 less than the other companies for the exact same product. Very happy I went with tonneau factory outlet!!

  Review of 6/13/21, following an experience of 5/8/21 by REBEKAH S. *

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• 4 / 5

  

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  Process was easy to order and it came within the time that was stated.

  Review of 6/13/21, following an experience of 4/22/21 by CARMELLA C. *

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• 5 / 5

  

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  Great product, fast delivery, excellent customer service with a small issue I had. Also, great tech support.

  Review of 6/13/21, following an experience of 5/18/21 by ELINORE K. *

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• 5 / 5

  

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  Pricing was more than fair on the Retrax cover and Yakima HD rack that I purchased. Shipping was delayed on the cover, however, that’s a result of current world conditions. Tonneau factory outlet did everything I could’ve asked for and was great to work with. Will purchase again if this is what I can expect in the future.

  Review of 6/13/21, following an experience of 4/27/21 by LORENZO K. *

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• 5 / 5

  

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  Great customer service and a good value. Will use them again.

  Review of 6/13/21, following an experience of 4/23/21 by KAILEE R. *

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• 4 / 5

  

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  Had an excellent experience. Customer service was good, very responsive. Price was outstanding and could not be beat. Took several weeks longer to receive the tonneau cover than I was initially quoted; outside of that it was a great experience and would definitely recommend tonneaufactoryoutlet.com to friends and family.

  Review of 6/13/21, following an experience of 3/8/21 by KOLE J. *

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• 5 / 5

  

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  Awsome price! Awesome customer service! On time! Love the company and love my cover!

  Review of 6/13/21, following an experience of 4/23/21 by BROOK K. *

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• 5 / 5

  

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  EVERYTHING was excellent. The cover arrived WAY before I thought it would arrive. Ordered on day one, received by day ten. Awesome.

  Review of 6/13/21, following an experience of 5/17/21 by LISETTE B. *

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• 5 / 5

  

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  Great customer service. Helpful, knowledgeable and timely responses to all my questions and calls.

  Review of 6/13/21, following an experience of 4/8/21 by LETA C. *

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• 5 / 5

  

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  Great price for the Truxedo Sentry cover. Hands down better than BAKFLIP products

  Review of 6/13/21, following an experience of 4/28/21 by SAVANNA C. *

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• 1 / 5

  

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  Unsupportive, not helpful, very poor customer service! Would not recommend!

  Review of 6/13/21, following an experience of 2/26/21 by ALEXANE C. *

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• 5 / 5

  

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  Thank you for making an easy transaction and price matching a competitor without any pushback.

  Review of 5/29/21, following an experience of 3/8/21 by IRWIN W. *

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• 5 / 5

  

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  Best price around!! I explained my situation with my new truck and needed a new cover ASAP. I received my order in 2 days! Great to deal with. I but a new truck every couple years and this is my 3rd cover from them

  Review of 5/28/21, following an experience of 5/3/21 by MARTINA P. *

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• 5 / 5

  

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  I am a repeat customer. Bought my 1st one from owner 10 years ago. Owner was on medical leave this time but I was still treated like royalty even given a huge discount and free gift for being a repeat customer. Although I wouldn't have believed it, but this product has even improved with 2 new features. 1- Tailgate can now be shut with cover down, 2- buit in buckling straps to hold top partially open when driving. It even has another buckle to stow strap out of the way when top is down. I would recommend this product and this supplier.

  Review of 5/28/21, following an experience of 4/9/21 by ALIA H. *

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• 4 / 5

  

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  Ordering was very easy and the transaction was through PayPal so there were no worries. The only reason I didn't give them 5 stars was it took about a month to get my tonneau. That was most likely the manufacturer, but I hate to wait.

  Review of 5/27/21, following an experience of 4/10/21 by LEA L. *

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• 5 / 5

  

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  I had a great experience ordering a Yakima Overhaul HD to match my existing RETRAX RX tonneau cover. The pieces work correctly without any issues. The sales associate explained that although only the extra long crossbars were available, I could cut them down if I desired. Worked like a charm and the whole package looks good and functions very well.

  Review of 5/26/21, following an experience of 4/30/21 by DONATO M. *

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• 5 / 5

  

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  Great product and service.

  Review of 5/24/21, following an experience of 4/19/21 by HALIE S. *

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• 5 / 5

  

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  Looks great and easy to install!!!

  Review of 5/24/21, following an experience of 4/13/21 by KACI M. *

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• 5 / 5

  

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  Showed up in a timely fashion, had 1 broken end cap and it was to me in 2 days so I could finish the install. I love the look of the Bakflip 4. Get you one you will love it also!

  Review of 5/21/21, following an experience of 4/20/21 by ZACK H. *

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• 5 / 5

  

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  Very quick and pleasant service

  Review of 5/20/21, following an experience of 4/24/21 by KENYON R. *

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• 5 / 5

  

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  they delivered as promised and it was the best price I was able to find.

  Review of 5/20/21, following an experience of 4/15/21 by BARRETT D. *

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• 5 / 5

  

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  I was skeptical at first because the pricing was so good. My cover came in 3 weeks as promised. I am very happy with it and I'm glad I ordered through Tonneau Factory Outlet.

  Review of 5/19/21, following an experience of 4/15/21 by ALISON S. *

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• 5 / 5

  

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  I love this cover. After taking weeks to decide on what brand and style, I couldn’t be happier. Very well made, durable and so easy to install. Customer service was a pleasure to speak to also!

  Review of 5/18/21, following an experience of 4/5/21 by NORVAL M. *

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• 5 / 5

  

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  Called them up Sales guy very knowledgeable and told me what I needed to know about them and what he recommended I ordered it from him and it came in in less than a week.. Highly Recommend Them!!!

  Review of 5/18/21, following an experience of 4/20/21 by CAMREN B. *

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• 5 / 5

  

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  My purchase of both a BAK Revolver Tonneau cover and a Vantech Rack for my 2018 Honda Ridgeline took two acts of faith. First, I needed the parts fairly quickly for an upcoming trip. Jeff could not guarantee they would arrive in time but said we could cancel the order if it did not look like they would make the deadline. This seemed like a good option to me. As it turned out, both components came very quickly, giving me ample time for installation. However, while I could see how both of them would fit individually, it was less clear that they would fit together. The room for error was not just small—it was nonexistent. Jeff walked me through installation and assured me that they would fit together. They barely did fit. The clearances on each side are supposed to be 1/8" on each side. My installation ended up with 1/32" on each side. But everything works smoothly so I have to say, Jeff was right. As Jeff previously worked at BAK, he knows these products well so you are in good hands. That being said, it might be useful for the two manufacturers to get together and engineer a little more room for slop into the design of one or both components. The Honda Ridgeline owners don't have many options for tonneau/rack combinations so it would be good to have a combo that's a little better integrated.

  Review of 5/18/21, following an experience of 4/12/21 by WATSON S. *

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• 5 / 5

  

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  Customer service via Telephone was excellent!

  Review of 5/18/21, following an experience of 4/16/21 by KAYLIE C. *

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• 3 / 5

  

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  The sales service was great. the cover is great. but it took more than two and a half months to get it. More than two months from the original date.

  Review of 5/18/21, following an experience of 2/12/21 by HERMANN L. *

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• 5 / 5

  

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  My only issue was the delivery person left the box in the middle of my driveway....in the rain when a covered porch was only 8 feet away

  Review of 5/18/21, following an experience of 4/1/21 by MADELYNN D. *

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• 4 / 5

  

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  Took me a little longer than most but I wanted to make sure everything was right.

  Review of 5/18/21, following an experience of 4/8/21 by MIRACLE S. *

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• 5 / 5

  

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  Very good support and determining the right cover for my 2020 F150

  Review of 5/18/21, following an experience of 4/10/21 by STEFAN M. *

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• 2 / 5

  

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  The cover I ordered is a great cover and really easy to install, the reason for the bad review is to the customer support manager that was rude and needs additional customer support training, she does not know how to talk with customers that are not happy to begin with.

  Review of 5/18/21, following an experience of 4/8/21 by NANNIE R. *

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• 5 / 5

  

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  good price and quick delivery

  Review of 5/18/21, following an experience of 4/19/21 by FLORENCIO R. *

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• 5 / 5

  

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  I ordered new Retrax Pro MX tonneau cover,,and they we're very professional.Gave me about how many weeks to get it, and good price. Everything as they said. I would definitely order from them again!!

  Review of 5/18/21, following an experience of 3/18/21 by JOVANY S. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  It took 5 weeks to receive my cover,but my money was taken from my card immediately,when I got the cover part of it (ram box rails)were not sent.I called relax and they sent them immediately. I like the tonneau cover very much ,but the service was lacking!

  Review of 5/5/21, following an experience of 3/10/21 by IDELL R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Ordered Retrax cover for 8' bed on 2013 2500HD Silverado. Took about 8 weeks for delivery but expected some delay. Tonneaufactoryoutlet would provide timely updates when requested. Product arrived in good shape. Tonneaufactoryoutlet provided good pricing and they were efficient.

  Review of 5/5/21, following an experience of 2/12/21 by JAZMYN C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great prices, great staff. They are very helpful and quickly reply to emails or calls. Will definitely do business with them again.

  Review of 4/30/21, following an experience of 3/2/21 by LORI H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great customer service and a great product at an outstanding price.

  Review of 4/30/21, following an experience of 3/21/21 by SHAYLEE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very happy with service and product. Actually was delivered ahead of expectations. A broken plastic corner piece was broken on delivery. Replacement was provided as requested.

  Review of 4/30/21, following an experience of 3/16/21 by LENORE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  First time ordering from this company and everything was great. Jeff is a great guy knew answers to every question I had. Great pricing and the product I ordered (Bak Revolver X4S) came in earlier than expected. If your looking for a cover for your truck and you are reading this look no further. Call Jeff he will get you what you need.

  Review of 4/30/21, following an experience of 3/24/21 by SAMMY W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  What a great product and outfit!

  Review of 4/30/21, following an experience of 3/18/21 by NOVA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great

  Review of 4/30/21, following an experience of 3/19/21 by CLAUDIA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  parts come on time and they fit perfectly I would highly recommend the tonneau cover

  Review of 4/30/21, following an experience of 2/9/21 by HESTER S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great customer service

  Review of 4/30/21, following an experience of 2/27/21 by CASSIDY O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy ordering, part of the order shipped promptly. The other half delayed due to factory lead times. Still, items were delivered within the expected time frame. Would recommend to others.

  Review of 4/30/21, following an experience of 2/24/21 by GUY S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great customer service and pricing!!

  Review of 4/30/21, following an experience of 3/9/21 by KELTON S. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I like the product I ordered. Took way too long to receive my product. I had to keep calling to find out the status. Placed the order in February and did not receive the cover until first of April.

  Review of 4/30/21, following an experience of 2/9/21 by AMANI K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This was a great buying experience and the price was the best I found anywhere ! Customer service was also good and the cover arrived quickly. I would highly recommend buying from Tonneau Factory Outlet

  Review of 4/28/21, following an experience of 3/15/21 by ROCIO B. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  There seems to be a recurring theme/issue with this company. Even with the favorable feedback comments received, there seems to an issue with telling customers the products they have ordered will be received in a much shorter timeline than what actually results. The entire world is aware of the global pandemic and the impact it has had on businesses. Since you were so acutely aware that Retrax could not ship the cover in 10 days, you should provide customers with a more realistic timeline so we can make the decision as to whether or not we want to proceed with the purchase. Instead, you have chosen to be deceitful at every turn in order to make your sale and then blame the customer and Retrax for believing what you tell them. This is not a customer or Retrax issue, but a Jeffrey problem. Please make sure you do your homework before making a purchase from this company. If you’re willing to wait 6-8 weeks once you’re told it will be 10 days, ensure you keep copies of all follow-ups.

  Review of 4/28/21, following an experience of 1/27/21 by CLAUDINE D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good price and service.

  Review of 4/28/21, following an experience of 3/17/21 by BRENDEN F. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The Tonneau cover arive in two separate shipments,primarily due to the weight. All the required materials were received. Installation was a breeze. My cover is a quality product.

  Review of 4/28/21, following an experience of 3/19/21 by KOLBY R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  on time, all there and it go on easy as they say! It a good product.

  Review of 4/28/21, following an experience of 3/18/21 by LEONARDO S. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order