Customer reviews for tonneaufactoryoutlet.com

Customer reviews

• 5 / 5

  

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  Great outfit, really like the product and the service I got.

  Review of 4/28/21, following an experience of 2/24/21 by ERIKA W. *

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• 4 / 5

  

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  All was gd until i received my cover n it came broken from canister which i right away informed them i dnt know if delivers where careless or it came from manufacture damage thank god its a lifetime warranty

  Review of 4/10/21, following an experience of 2/19/21 by WILL S. *

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• 5 / 5

  

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  They know how to deal. Easy shopping, good comunication and the quality of the cover is great thumbs up.

  Review of 4/10/21, following an experience of 3/12/21 by RICHMOND N. *

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• 5 / 5

  

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  Second cover I have purchased from them! Great deals!

  Review of 4/7/21, following an experience of 3/5/21 by AL D. *

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• 5 / 5

  

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  I’ve ordered from these guys 3 times now. Each time the tonneau comes quickly, undamaged, with all materials needed. Customer service and pricing cannot be beat!

  Review of 4/6/21, following an experience of 3/11/21 by CARROLL L. *

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• 5 / 5

  

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  The cover arrived on time and packed VERY WELL. Someone needs to create a MUCH BETTER SET OF INSTRUCTIONS and or video to install this cover. I called and talked with a very nice lady that helped me as much as she could but had limited experience installing this cover.

  Review of 4/4/21, following an experience of 2/10/21 by GUISEPPE O. *

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• 5 / 5

  

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  Love the service and the pricing!

  Review of 4/3/21, following an experience of 2/19/21 by MILAN P. *

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• 5 / 5

  

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  Great service.

  Review of 4/3/21, following an experience of 3/10/21 by XZAVIER O. *

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• 5 / 5

  

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  Ordered my RetraxPro MX from a very friendly and knowledgeable sales consultant out of Michigan {Jeff}. Excellent customer service. Very good quality on the product. Installation was very simple. Installation video on the web site is great. Product was shipped in a timely manner. Received the product in excellent shape with all the parts and instructions. Cover is packed in a good quality box with good protection to prevent damage. I have had this cover on my 2021 Dodge Ram 3500 short bed for only a month at the time of this review and I am very happy with my selection on this RetraxPro MX model.

  Review of 4/2/21, following an experience of 2/12/21 by JERRELL T. *

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• 5 / 5

  

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  Great experience and great price.

  Review of 4/1/21, following an experience of 2/5/21 by SISTER S. *

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• 5 / 5

  

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  tonneaufactoryoutlet.com was great to work with. The cover is great and looks good on my truck. After I ordered I changed my mind and decided to go with a different cover. They made updating my order easyc

  Review of 3/31/21, following an experience of 2/22/21 by SAMIR T. *

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• 5 / 5

  

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  Great to do business with. Everything as stated it would be and even delivered early.

  Review of 3/30/21, following an experience of 2/24/21 by DAYTON K. *

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• 4 / 5

  

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  EVERY THING WAS GOOD.

  Review of 3/26/21, following an experience of 2/18/21 by ULICES B. *

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• 5 / 5

  

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  The BakFlip M4 looks great and was very easy to install on my GMC Sierra 1500 AT4 with the CarbonPro bed.

  Review of 3/26/21, following an experience of 1/31/21 by OWEN S. *

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• 5 / 5

  

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  Excellent customer service and received my product as promised in the time promised.

  Review of 3/24/21, following an experience of 2/7/21 by CHAIM S. *

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• 4 / 5

  

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  I am happy with my the retrax pro Mx bed cover that I ordered. Only problem was that it did show up with some damage to the canister. Too bad it’s too big and heavy to try and return it for one without damage.

  Review of 3/24/21, following an experience of 2/11/21 by ISAAC G. *

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• 5 / 5

  

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  Very helpful and informative.

  Review of 3/24/21, following an experience of 1/23/21 by ISABELL P. *

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• 5 / 5

  

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  No issues. Got a great deal and everything they said would happen happened.

  Review of 3/23/21, following an experience of 2/16/21 by GERMAN L. *

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• 5 / 5

  

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  Happy.

  Review of 3/23/21, following an experience of 2/9/21 by DOUG L. *

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• 5 / 5

  

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  Great product, and service. The cost of the cover was worth it.

  Review of 3/22/21, following an experience of 2/5/21 by LESLEY O. *

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• 4 / 5

  

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  Other then having to wait for the order which was not a problem for me but I had to keep my customer calm. The installation went well. The customer loves it. He is totally happy and so am I. Would I recommend the tonneau factory outlet? I definitely would.

  Review of 3/22/21, following an experience of 2/4/21 by KACEY E. *

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• 5 / 5

  

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  Great prices, excellent service!

  Review of 3/22/21, following an experience of 2/23/21 by CIERRA L. *

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• 5 / 5

  

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  Quick and responsive seller. Product is a perfect fit and great quality

  Review of 3/22/21, following an experience of 2/15/21 by EVE M. *

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• 5 / 5

  

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  I searched for several days, looking at sites that claimed best price, shipping, etc. I found Tonneaufactoryoutlet and received a very quick reply from Jeff to my inquiry. He was extremely helpful helping me choose the Tonneau cover I had been researching. The price was the best I’ve found. Shipping was very fast. I installed the cover in about 20 minutes. It looks and fits awesome! Truxedo Truxport for a 2008 Chevrolet Silverado. Thanks, Jeff for a truly enjoyable transaction!

  Review of 3/20/21, following an experience of 2/25/21 by AUBREE G. *

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• 5 / 5

  

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  everything was great

  Review of 3/18/21, following an experience of 2/19/21 by KEENAN C. *

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• 5 / 5

  

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  Very nice personal and very helpful answered all my questions

  Review of 3/18/21, following an experience of 2/7/21 by TREVION R. *

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• 5 / 5

  

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  Great cover! Great Price! Great customer service! Give them a call!

  Review of 3/18/21, following an experience of 1/27/21 by NORWOOD H. *

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• 5 / 5

  

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  Nicole and Jeff are great at serving the customers of Tonneaufactoryoutlet

  Review of 3/18/21, following an experience of 1/27/21 by OMA M. *

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• 5 / 5

  

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  Delivery was ahead of scheduled date. Instructions were very clear. I.m completely satisfied with the tonneau cover.

  Review of 3/18/21, following an experience of 2/3/21 by JANELLE P. *

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• 5 / 5

  

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  Great prices,product and on time shipping. Overall great experience buying my Retrax Pro MX.

  Review of 3/18/21, following an experience of 2/2/21 by EDYTHE W. *

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• 5 / 5

  

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  Quick delivery

  Review of 3/18/21, following an experience of 2/12/21 by JENNINGS G. *

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• 3 / 5

  

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  I ordered it in Dec 2020,received it 8n Jan 2021. Because of covid I just put in on March 2021. Should have opened it right away. 1 rail was bent and rubber seal was totally off were it should have been. Drilled holes to hold cover down were offset. Crooked. If all these items were avoided it would have been better.

  Review of 3/18/21, following an experience of 12/7/20 by JUSTINA F. *

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• 5 / 5

  

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  Original order arrived dented. They expedited a replacement which we just installed. Excellent service & communication

  Review of 3/18/21, following an experience of 2/16/21 by DERRICK G. *

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• 5 / 5

  

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  Dealing with Tonneau Factory Outlet was very good. It took a long time to receive my cover, but that was due to factory delays. The price was very good and all correspondence was timely.

  Review of 3/18/21, following an experience of 12/22/20 by DAISY K. *

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• 5 / 5

  

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  Hands down my go to store for all things bed cover/ running board related. I am a repeat customer now for 4 vehicles and they are always top notch! I recommend them to everyone!

  Review of 3/18/21, following an experience of 2/10/21 by ARACELY W. *

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• 5 / 5

  

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  Excellent customer service and follow up. My purchase arrived as scheduled. Product was exactly as expected, installation was easy (approx 1 hour). Overall great experience, would recommend.

  Review of 3/18/21, following an experience of 2/2/21 by ANTONIA G. *

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• 5 / 5

  

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  Best price. Easy to order. Product arrived quickly. Great customer service. Would definitely recommend and do business with again.

  Review of 3/18/21, following an experience of 2/15/21 by MAYA B. *

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• 5 / 5

  

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  They did exactly what they said. Quick shipping, got a tracking number the same day and and cover arrived in perfect condition 3 days later. Saved me money and there were no downsides.

  Review of 3/18/21, following an experience of 2/16/21 by CHARLES Q. *

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• 5 / 5

  

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  From ordering to receiving product everything was smooth and fast and best price i could find.

  Review of 3/18/21, following an experience of 2/18/21 by MAYE C. *

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• 5 / 5

  

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  I was sceptical about the low price, but went ahead and ordered. Outstand cover and everything worked out perfectly. I am looking to order one for my other truck soon. Also have military discount so I appreciate the support to veterans.

  Review of 3/18/21, following an experience of 2/12/21 by DANTE P. *

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• 5 / 5

  

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  Good price and good service. All was good.

  Review of 3/18/21, following an experience of 2/6/21 by ARLIE R. *

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• 5 / 5

  

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  Great price and customer service. No reason to look anywhere else!!

  Review of 3/18/21, following an experience of 2/2/21 by ROSEMARY S. *

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• 4 / 5

  

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  Great product at a great price. Only reason for 4 stars instead of 5 was it took a 3 weeks to arrive. Great people to deal with.

  Review of 3/4/21, following an experience of 1/27/21 by MAEVE C. *

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• 5 / 5

  

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  My husband ordered this cargo and he was very satisfied with this purchase!

  Review of 3/4/21, following an experience of 2/6/21 by STEPHANY S. *

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• 4 / 5

  

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  My order for the ReflexProXr took about 4 weeks for delivery. The installation of the product was simple and the quality is superb.

  Review of 3/2/21, following an experience of 1/15/21 by KALLIE H. *

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• 5 / 5

  

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  I was pinged while navigating the site and then called to help with the process. It was a very pleasant experience walking through options with the team. Big 5 stars.

  Review of 3/2/21, following an experience of 1/17/21 by ANASTACIO V. *

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• 2 / 5

  

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  Was told my order would ship in 20 days, ordered my new truck and the tonneau cover the same day, the truck was here 25 days before the cover, took over 60 days before it was shipped. Kept blaming the delay on covid-19, that excuse was old a year ago. If you want a cover in a reasonable time order it someplace else.

  Review of 3/2/21, following an experience of 11/21/20 by DARREL H. *

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• 5 / 5

  

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  Great customer service. Had one small issue on arrival and they fixed it ASAP. Thanks again

  Review of 2/28/21, following an experience of 1/26/21 by JOHAN H. *

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• 4 / 5

  

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  Customer service was great!! Any question I had they were willing to help me get an answer.

  Review of 2/26/21, following an experience of 2/3/21 by JENNINGS S. *

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• 5 / 5

  

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  I have purchased several bed covers from them and their prices are always competitive and they deliver on time. Highly recommend.

  Review of 2/26/21, following an experience of 2/4/21 by BROOKLYN H. *

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• 5 / 5

  

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  Great service. I had a minor issue with a missing screw and the sent another one ASAP, no charge.

  Review of 2/26/21, following an experience of 1/4/21 by ALEJANDRIN B. *

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• 5 / 5

  

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  Jeff made the ordering process quick and efficient. Great customer service. He offered the best price I could find and shipping was quick, even quicker than their estimate.

  Review of 2/26/21, following an experience of 1/26/21 by GRACE B. *

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• 5 / 5

  

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  Great service & fast shipping! Awesome experience!

  Review of 2/25/21, following an experience of 1/27/21 by JOAQUIN M. *

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• 5 / 5

  

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  The Tonneau Factory Outlet price was cheaper than other websites and expedited shipping only took 3 days.

  Review of 2/25/21, following an experience of 1/20/21 by JERMAIN O. *

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• 5 / 5

  

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  buying from tonneaufactoryoutlet.com was quick and easy. they even lowered the price a bit, which i found enticing enough to purchase the Extang Revolution tonneau cover. the cover arrived in about a week, which i thought was reasonable. i would definitely purchase from tonneaufactoryoutlet again!!!

  Review of 2/25/21, following an experience of 1/20/21 by ETHELYN S. *

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• 4 / 5

  

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  The sales people were very helpful and knowledgeable about purchase. I had to call in to get customer support because my ladder racks were defective and couldn't be installed ... still waiting for the manufacture to send me replacement parts almost a month later .....

  Review of 2/25/21, following an experience of 1/8/21 by SHANA S. *

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• 5 / 5

  

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  They were helpful and the cover arrived very quickly!

  Review of 2/25/21, following an experience of 1/7/21 by JEFFREY K. *

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• 5 / 5

  

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  They worked with me to have my mat shipped to a different address where I was vacationing.

  Review of 2/25/21, following an experience of 1/6/21 by LUPE C. *

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• 5 / 5

  

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  Jeff provided Excellent professional ordering process with good followup and tracking of orders. Everything arrived in time. A couple items needed additional attention from the manufacturer and Jeff took the lead in putting me in touch with the right people. The problems were quickly resolved.

  Review of 2/25/21, following an experience of 12/29/20 by AGUSTINA R. *

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• 5 / 5

  

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  The cover took longer to receive than i expected but with covid everyone is slower and these covers are made as they are ordered. The install was as easy as the video showed and took about an hour by myself to install with no surprises. Just be sure to read the instructions and don't try to skip a step but do everything in order and you will find it is very easy to install. The price was the cheapest on the internet. I bought the mx-4 cover and it is very solid and enhances the look of my 2020 f-150.

  Review of 2/24/21, following an experience of 12/7/20 by ALEX R. *

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• 5 / 5

  

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  Excellent customer service, very knowledgeable salesperson (Jeff). Product was delivered on time and had a broken plastic clip. Replacement part was shipped immediately.

  Review of 2/24/21, following an experience of 1/20/21 by ARNULFO W. *

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• 5 / 5

  

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  After waiting on a cover from another site that was “in stock,” cancelled order with them and called these guys. They didn’t have the one I wanted in stock, but showed me different options and made me a GREAT deal!!! And I like this cover even better than what I was originally asking for!!!

  Review of 2/10/21, following an experience of 1/15/21 by BABY C. *

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• 5 / 5

  

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  The made the entire process very easy. I provided the info about the vehicle and they quoted me a price (below everybody else) with free shipping and an estimate of arrival. The cover arrive as promised, in good condition with directions to self install. I would use them again!

  Review of 2/10/21, following an experience of 12/30/20 by PORTER G. *

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• 5 / 5

  

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  This is my second purchase from tonneaufactoryoutlet.com. Morrie and his team are great to work with. They sell top quality products, give straight honest answers along with very competitive pricing.

  Review of 2/10/21, following an experience of 1/6/21 by HORACE P. *

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• 4 / 5

  

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  Great value and with a bit more explanation of time of purchase to time of product build would make the experience great.

  Review of 2/8/21, following an experience of 1/5/21 by KELLI G. *

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• 5 / 5

  

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  The team at Tonneau Factory Outlet are all very competent and great to work with. Very Happy with the assistance speed of delivery. The price was lowest of all the sources I searched.

  Review of 2/7/21, following an experience of 11/9/20 by EMELIA L. *

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• 5 / 5

  

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  Excellent service Received cover very quick

  Review of 2/5/21, following an experience of 1/14/21 by SINCERE M. *

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• 5 / 5

  

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  Outstanding service from initial contact with sales rep "Gary" through followup with Jeff. Extremely knowledgeable, knew what was needed, did not try to oversell, and offered absolutely the best price anywhere in USA!! Would strongly recommend for any truck accessories you need.

  Review of 2/4/21, following an experience of 1/11/21 by MILES B. *

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• 5 / 5

  

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  Navigating the site was relatively straight forward- on both the laptop and iPhone platforms. The chat function was where this company began to separate itself from many others- associate availability, expertise, follow-up, professionalism, and communication were all true stand outs. I had several quotes worked up to show total amounts for several pieces of gear which I intended to integrate. I bought the Retrax XR Pro and the integrated Yakima HD tall rack system for my F-150. All the specs were confirmed several times before ordering and after ordering, I became truly impressed. I was updated daily through email, text and phone calls by company employees with the status of my order- as it came in 4 separate shipping segments. Website, customer service, product availability, product quality - all of them get top honors in my opinion. Great company- I will definitely use them again and would recommend them to anyone, regardless of the order.

  Review of 1/28/21, following an experience of 12/30/20 by JANESSA K. *

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• 5 / 5

  

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  Very satisfied with the service and quality of the product.

  Review of 1/28/21, following an experience of 1/7/21 by BRIONNA S. *

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• 5 / 5

  

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  Great

  Review of 1/28/21, following an experience of 1/6/21 by LYRIC S. *

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• 5 / 5

  

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  The gentleman who took took order was super friendly and walked me thru everything without rushing me. Delivery was just as expected. Packaged up so that it arrived in perfect condition. Cover looks and works great. Very happy with it. The only negative would be there were several aluminum shavings from the drilling that may have cut my hands had I not been very careful. QA Inspection?

  Review of 1/28/21, following an experience of 12/8/20 by LEONARDO M. *

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• 5 / 5

  

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  What a great transaction, got the cover in two days. The cover is exactly what I have been looking for.

  Review of 1/28/21, following an experience of 1/6/21 by CAROLYN K. *

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• 5 / 5

  

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  This is the second time I have worked with the folks at Tonneau Factory Outlet to outfit a truck. These people are great. Great pricing! Great service! Fast shipping! I will definitely use them again!11

  Review of 1/27/21, following an experience of 1/6/21 by CYNTHIA K. *

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• 5 / 5

  

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  Super easy to work with, and exceptional customer service during and after the sale.

  Review of 1/27/21, following an experience of 1/6/21 by JUSTINA R. *

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• 5 / 5

  

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  Excellent response time, great customer service, quick delivery of order even with it being back ordered.

  Review of 1/27/21, following an experience of 12/29/20 by KARELLE Q. *

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• 5 / 5

  

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  They had a great price and fast delivery for my Retrax Pro XR.

  Review of 1/26/21, following an experience of 1/6/21 by FRANCESCA N. *

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• 5 / 5

  

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  Was everything I was expecting.

  Review of 1/25/21, following an experience of 11/28/20 by MARINA B. *

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• 5 / 5

  

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  My Ultraflex tonneau arrived on time. Easy instillation instructions. Will use you again.

  Review of 1/25/21, following an experience of 12/31/20 by VICENTA H. *

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• 5 / 5

  

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  Morrie is AWESOME to work with!!

  Review of 1/25/21, following an experience of 11/30/20 by PERRY K. *

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• 5 / 5

  

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  Good people to work with!!

  Review of 1/24/21, following an experience of 10/29/20 by CHRIST W. *

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• 5 / 5

  

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  i order a lot of items from ebay and other places . this bed cover is the best item i have recieved . best quality you could ask for . good people to deal with. thanks steve

  Review of 1/21/21, following an experience of 12/16/20 by DANNY J. *

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• 5 / 5

  

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  This is the second I have used tonneaufactoryoutlet to outfit a truck and they didn’t let me down. Each time, great prices, knowledgeable people, extremely helpful, great prices, and super fast delivery. Any outfitting I do in the future they will have my business.

  Review of 1/20/21, following an experience of 12/29/20 by MARGARETTE F. *

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• 5 / 5

  

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  Very easy to get around the site. Also, the chat option was VERY useful in talking with Jeff.

  Review of 1/15/21, following an experience of 11/28/20 by MCKENZIE F. *

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• 5 / 5

  

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  I shopped extensively and they offered the best pricing I could find anywhere. My item was not immediately available and I expected to be waiting 4 to 6 weeks for delivery, but somehow Tonneau Factory Outlet found it and delivered it in a week. Arrived undamaged and exactly what I expected. Great experience.

  Review of 1/13/21, following an experience of 8/18/20 by JOHAN K. *

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• 4 / 5

  

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  Good customer service and good pricing

  Review of 1/12/21, following an experience of 11/30/20 by ELISE C. *

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• 5 / 5

  

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  After ordering my Bed Rug from another company and getting the run around on delivery, I ended up cancelling my order and ordering from tonneau factory. Delivered right on time and for about 40.00 less. Very happy!

  Review of 1/8/21, following an experience of 12/3/20 by OPAL F. *

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• 5 / 5

  

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  Good price, fast shipping.

  Review of 1/7/21, following an experience of 12/16/20 by VESTA C. *

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• 5 / 5

  

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  Courteous and Knowledgeable. Had question with the install and were very helpful. thanks

  Review of 1/4/21, following an experience of 12/4/20 by ABBY D. *

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• 5 / 5

  

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  Great to deal with. Customer Service the way it's suppose to be... fast shipping Too

  Review of 1/4/21, following an experience of 12/12/20 by LILY D. *

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• 5 / 5

  

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  Prompt, friendly service over the phone and fast shipping!!!! Everything was perfect! Thanks 😊

  Review of 1/3/21, following an experience of 12/12/20 by GISSELLE M. *

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• 5 / 5

  

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  Great service, great prices!

  Review of 1/1/21, following an experience of 12/3/20 by MAIDA B. *

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• 5 / 5

  

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  Good people to deal with. Best price I could find on what I was looking for, shipped quick, arrived on time, easy install. Great service.

  Review of 12/31/20, following an experience of 11/27/20 by DUNCAN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Outstanding service and good value.

  Review of 12/31/20, following an experience of 12/9/20 by NICOLAS K. *

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• 4 / 5

  

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  Pricing was good, but lead time was a bit long.

  Review of 12/29/20, following an experience of 11/12/20 by KESHAWN B. *

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• 5 / 5

  

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  They had what I wanted in stock and shipped it right away. Very pleased with the service.

  Review of 12/29/20, following an experience of 11/30/20 by MYRTIS B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This product is high quality, it what it said great product

  Review of 12/28/20, following an experience of 11/17/20 by KIANNA T. *

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• 5 / 5

  

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  Great customer service. Love my tonneau.

  Review of 12/25/20, following an experience of 11/28/20 by JACQUES P. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Price was right and the shipping was fast

  Review of 12/25/20, following an experience of 12/2/20 by EVA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This my second experience with Tonneaufactoryoutlet.com and both were outstanding. From the price, to the ease of communication, to the quick shipment, the deal was all positive and no negative. Both the Tonneau and the PowerSteps were top notch. If I need anything else that they carry, I'm coming back to Tonneaufactoryoutlet.com. Thanks again Jeff!

  Review of 12/24/20, following an experience of 12/2/20 by ISSAC H. *

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Reviews displayed in chronological order