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Review Summary
The Natural Sapphire Company is praised for its exceptional service, accommodating staff like Lauren and Amrita, and an impressive selection of jewels. Customers appreciate the professionalism and smooth purchasing experience, coupled with beautifully presented items.
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Svitlana W.
Jan 3, 2026
Verified reviewI bought that beautiful ring for my daughter in law. It’s her birthday stone and she loves it very much what makes me happy.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Svitlana, Thank you for sharing this lovely review. We’re so happy to hear that your daughter-in-law loves her ring and that it made her birthday even more special. - Marie
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Bobby D.
Jan 1, 2026
Verified reviewThe earrings are perfect! The Zambian emeralds are beautiful! The communication with this company is impeccable. Lauren was great throughout the whole process up until I received the earrings. Thank you for a great product and customer service!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Bobby, Thank you so much for your wonderful feedback! I’m delighted to hear that you love your purchase. It was a pleasure assisting you throughout the process. Wishing you many joyful moments wearing them! - Lauren
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Mike P.
Dec 30, 2025
Verified reviewExcellent experience. The piece was very nice and as described, and Charlotte made sure to get it in time for Christmas despite a short timeline.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Mike, Thank you so much for your kind words! I’m thrilled to hear you’re happy with your piece and glad we could get it to you in time for Christmas. - Charlotte
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Bruce S.
Dec 27, 2025
Verified reviewGreat service by lauren
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Bruce, Thank you! I’m so glad you had a great experience. - Lauren
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Robert S.
Dec 25, 2025
Verified reviewGreat to work with Neli. Very professional and keep you updated throughout there process. Will be a repeat costumer for sure.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Robert, Thank you so much for your kind words! I’m thrilled to hear you had a positive experience and felt well supported throughout the process. We look forward to working with you again! - Neli
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Ray E.
Dec 24, 2025
Verified reviewI am grateful for the patience Amitra demonstrated. I had many questions; she answered them all. Then the indecision. Considering the great cost of purchasing these precious gems. I am satisfied with my purchase. I was informed that a ruby is the gift to give on one's 40th anniversary. Thank you, Amitra.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Ray, Thank you so much for your wonderful feedback! It was a pleasure helping you find the perfect gem for such a special occasion, and I hope your ruby makes your 40th anniversary celebration even more memorable. - Amrita
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S. M.
Dec 22, 2025
Verified reviewFrom the first time I called Lauren she was so kind, helpful and patient. I had just lost my husband and he had wanted to buy me an emerald ring for our 55th wedding anniversary. Lauren helped me make that dream come true and it was delivered in time for our 55th anniversary, where a part of my husband could still be with me even after his passing. Lauren did a fantastic job with the design of my ring. It is perfectly what I wanted and it will be cherished for a lifetime. The quality of the emerald, diamonds and setting is superb. Thank you so much Lauren. Outstanding customer service.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your kind words. It was truly an honor to assist you in creating this special ring to celebrate your 55th wedding anniversary. I’m so glad it brought some comfort and joy on such a meaningful occasion. Wishing you many cherished moments with your beautiful ring, and thank you for allowing me to be part of this very special memory. - Lauren
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An E.
Dec 18, 2025
Verified reviewLauren was attentive, smart, and took care of me though the whole process. I’m thrilled, and will cherish the pieces forever.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much! I’m thrilled to hear this and so happy I could help you find pieces you’ll cherish forever. - Lauren
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Rs L.
Dec 18, 2025
Verified reviewExcellent customer service! Shipment came on time and I was very happy with the jewelry.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much! We’re thrilled to hear you’re happy with the jewelry and that everything arrived on time. - Amrita
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J. M.
Dec 17, 2025
Verified reviewI enjoyed working with Charlotte. She kept me updated on my purchase and responded promptly. I love my emerald ring! It is of excellent quality and looks beautiful. I would definitely buy another ring from this company.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your kind words! I’m delighted to hear you love your emerald ring and that you had a smooth experience. It was a pleasure assisting you, and I look forward to helping you again in the future. - Charlotte
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P. O.
Dec 17, 2025
Verified reviewFirst of all, i am very impressed with the very prompt response and quick follow up by Ms Katherine Holt. I am so happy to receive this elegant , stunning and briliant damond and emerald necklace. Item arrived professionally packed and in a beautiful metal box I am a May baby so will keep The National Emerald Company for futures. Thank you
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your kind feedback! I’m thrilled to hear that you love your diamond and emerald necklace and that it arrived safely. It was a pleasure assisting you, and I look forward to helping you again in the future. - Katherine
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Amy L.
Dec 16, 2025
Verified reviewI am totally in love with at all of the beautiful sapphires that the Natural Sapphire Company has to offer. After extensive research, I purchased a gorgeous blue/green and a pink sapphire that will be set with a diamond in a new ring for me. Working with Lauren has been absolutely wonderful! She has the patience of a saint and worked tirelessly to ensure that I was 100% satisfied with my purchases. She reflects true professionalism, and I will definitely purchase from her again in the near future. You can't go wrong with the Natural Sapphire Company!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Amy, Thank you so much for your kind words! I’m thrilled you love your sapphires, and it was a pleasure helping you find the perfect stones. I truly appreciate your trust and look forward to assisting you again in the future. - Lauren
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Sai S.
Dec 13, 2025
Verified reviewIt was an amazing experience working with Lauren for an emerald tennis bracelet. Great customer service and attention to detail.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Sai, Thank you so much for your kind words and for choosing us! It was a pleasure working with you, and I’m thrilled to hear you had a great experience. - Lauren
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M. F.
Dec 12, 2025
Verified reviewEsperienze ottima
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your wonderful review. - Amrita
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Michael H.
Dec 10, 2025
Verified reviewI had a very good experience working with the Natural Sapphire Company for my engagement ring. They answered all my questions quickly, and the 3d model was a great asset for approving the final design. My fiancé loves the ring very much and has gotten many compliments on it, which I'd say makes it a success!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Michael, Thank you so much for your kind words! We’re thrilled to hear that your fiancé loves the ring and that the 3D model helped in finalizing the design. It was a pleasure assisting you, and we’re honored to be part of such a special moment! - Sasha
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Rick S.
Dec 9, 2025
Verified reviewExcellent. Great product and fantastic customer service. Couldn't be more pleased.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Rick, Thank you so much for your kind feedback! We’re thrilled to hear that you’re pleased with both the product and our customer service. - Amrita
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Mark D.
Dec 9, 2025
Verified reviewI highly recommend this company - amazing emeralds selection, and very professional and fast service. Amrita was very helpful during the order process, including the expedited request, and then kept me up to date with every step during the order processing. And the end product is just spectacular, thank you very much!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Mark, Thank you so much for your kind feedback! I’m thrilled to hear that you’re happy with your emeralds and that I could assist you throughout the order process. It was a pleasure helping with your expedited request, and I’m so glad everything met your expectations. We truly appreciate your recommendation and support! - Amrita
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Walter N.
Dec 3, 2025
Verified reviewI had a great time searching for an emerald at The Natural Emerald Company! I appreciated the detailed photos and information for each emerald. I liked being able to list and compare many emeralds at once. I found the whole process to be relaxing and fun without feeling any pressure. When I had a question, Lauren was a phone call away. She was very informative and helpful throughout the process! This is a site where you can study, compare, narrow down, agonize and finally choose and emerald (or a completed jewelry item,) at your own pace. I think I spent a couple of weeks in the process. This is something I would NOT have felt comfortable doing in my local jewelry shop. They are certainly very nice, but I would’ve felt like a PEST! If you decide to place an order with TNEC, I highly recommend reading through their education section. It helped me to narrow down and choose the perfect emerald by identifying all the varied attributes each emerald offered. Unfortunately, I cannot post a photo because I bought a loose emerald to place into an existing setting for my wife and it has not yet been set. I did once, gently place it into the ring and it looked MARVELOUS!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Walter, Thank you so much for sharing your experience! I’m thrilled to hear that you enjoyed exploring our emeralds and that the process felt relaxed and informative. It was a pleasure assisting you, and I’m so glad you found the perfect emerald. I’m sure it will look absolutely marvelous once it’s set, and we can’t wait to hear how your wife loves it! - Lauren
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Armando J.
Dec 2, 2025
Verified reviewStaff was quick to reply and to provide updates on the process. Delivery was also quicker than expected. Overall the ring looks amazing and the service was exceptional.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Armando, Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with your ring and that it exceeded your expectations. It means a lot to us that you found our service exceptional. We hope your new piece brings you joy for years to come! - Neli
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Phil W.
Dec 2, 2025
Verified reviewVery accommodating, product is beautiful and as described. The process was simple, and I was kept well informed the entire time. The time between payment and receiving our items was very fast. Charlotte is awesome
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Phil, Thank you so much for your kind words! I’m so happy to hear you love your items and that the process was smooth. It was a pleasure helping you, and I hope you enjoy your new pieces! - Charlotte
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