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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Oct 19, 2021
Verified reviewI couldn't have asked for a better experience when buying my ring. It is beautiful, perfect and exactly how I expected. They were able to create a picture of what my ring design would look like, which was super helpful. I also couldn't find any other company that had this big selection of sapphires. Nancy was super great and was able to answer all my questions. I also wanted it to receive it by a certain date and Nancy made sure that I got it by that date. Overall my experience couldn't have been better and I would highly recommend the Natural Sapphire Company.
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A. A.
Oct 16, 2021
Verified reviewI ordered a loose sapphire stone on Natural Sapphire Company. And then on their website, I got to design a custom pendant setting for that stone. I just received and it’s beautiful and better than I expected. This company is very professional, they kept me informed and shared the design process from the designer to be sure it’s what I wanted before they created it. Very trustworthy company for your jewelry needs. I highly recommend them
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A. A.
Oct 16, 2021
Verified reviewI recently bought a beautiful violet sapphire engagement ring through The Natural Sapphire Company's website. The fact that they have videos of the actual sapphire that you'll be buying, in my opinion, puts this company far above the other online retailers. The stock photos of gems on other sites kept leaving me uneasy and unsure, and I didn't want to have any doubts while making a purchase like this. It made me feel much more secure in purchasing something so important in an online setting. I worked with Lauren and received one of the best customer service experiences I've had. My bank was giving me quite a bit of trouble with making such a large payment online, and her suggestion of trying a direct wire transfer was incredibly helpful and appreciated after all of the frustration. Her patience, promptness and care definitely showed and I couldn't have been more appreciative for that throughout this process. The only critique of the website is that I wish there was a way to broaden the searches to select multiple color categories to browse through at the same time. However, it was not a huge inconvenience and doesn't detract from my review and rating of them at ALL. I would recommend this company to anyone, and will definitely be coming back for my future jewelry needs!
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A. A.
Oct 16, 2021
Verified reviewThe gemstone i purchased is simply stunning, Nancy was very assured and kept us informed the whole way. I will definitely shop there again. ray pepper
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A. A.
Oct 16, 2021
Verified reviewA very special place to find a very special sapphire.
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A. A.
Oct 15, 2021
Verified reviewAbsolutely love my ring. It's nice to know it's one of a kind. Choosing the stone and setting can be challenging, but Lauren made the process easy. She was very nice and super accommodating. The Natural Sapphire Company is the best and I would highly recommend them.
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A. A.
Oct 13, 2021
Verified reviewI would highly recommend The Natural Sapphire Company. The products are of exquisite quality, and the service is fantastic. I worked with Lauren and had an incredible experience shopping for an anniversary ring. She was informative, patient, accommodating, and seemed to only care what best worked for me. Delightful experience. My wife was thrilled with the ring!
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A. A.
Oct 11, 2021
Verified reviewThe ring is fantastic and beautiful, just as I had hoped it would be. The box that it comes in is excellent, sturdy, and heavy. The customer service was also exceptional with multiple follow-ups and checking to make sure the ring was perfect from the first questions to wax model to final product.
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A. A.
Oct 10, 2021
Verified reviewLauren is great to work with and has great customer service! I highly recommend this company. I've bought 2 items from them and have been happy with my purchases and experience both times.
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A. A.
Oct 10, 2021
Verified reviewMy fiancé and I had been looking for the perfect engagement ring. We had our heart set on a padparadscha stone and he surprised me with this one for my birthday. I have been getting non stop complements. Thank you so much for all your help.
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A. A.
Oct 9, 2021
Verified reviewI was extremely pleased with how easy it was to design a ring so unique and beautiful. Kathrine was able to take my ideas and transformed them into a ring that I will and cherish for years. She was very attentive and gave helpful suggestions. Thank you very much!
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A. A.
Oct 9, 2021
Verified reviewI had an amazing experience! Lauren listened to what was important to me the created a beautiful ring that is exactly what I wanted!!
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A. A.
Oct 9, 2021
Verified reviewGreat experience! I worked with Nancy to create a custom setting with a sapphire I found on the site. I was very attracted to idea of being able to pick a specific gemstone and see all its qualities for my engagement ring purchase. I will definitely shop with them again in the future.
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A. A.
Oct 8, 2021
Verified reviewWe had a great experience and even changed the setting later on and had another great experience. Lauren helped us along and kept us updated.
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A. A.
Oct 5, 2021
Verified reviewLauren was incredibly responsive to our questions—responding to email in the evening and on weekends. My wife absolutely loves her ring.
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A. A.
Oct 4, 2021
Verified reviewI loved working with the Natural Sapphire Company! They helped me build the perfect custom engagement ring that my fiancee still a year later looks at every day and is amazed at how beautiful it is. Living in NYC, I was able to visit the showroom a couple of times to look at stones and each visit they gave me plenty of time and didn't put any pressure on me. Once I had found a stone I loved, they helped me to build the perfect setting by taking into account my design input over several design iterations. They even were able to provide me a 3d computer model and wax model of the design so that I could truly envision and provide feedback on the design before purchasing. As someone who was initially afraid of the ring buying process, I can't speak highly enough of how much I loved working with Sam, Michael, and the rest of the Natural Sapphire Company! I wouldn't even consider working with anyone else in the future
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A. A.
Oct 2, 2021
Verified reviewGreat company and beautiful ring.
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A. A.
Oct 1, 2021
Verified reviewThe site was easy to navigate. I decided I wanted a custom setting. Lauren helped me design my ring. The service Lauren provided was excellent! I couldn’t be happier! I received my ring 3 weeks after I placed order. The ring is absolutely beautiful. I was also very impressed with the packaging. I will be recommending the natural sapphire company to all my friends!
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A. A.
Sep 30, 2021
Verified reviewThis is the second time I have used the Natural Sapphire company, this time for a ring. Once again, the response to any queries have been prompt, I was able to choose the sapphire and setting and the ring was delivered quickly and is even more stunning than the images. I am extremely happy with the ring and wouldn't hesitate to use this site again.
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A. A.
Sep 30, 2021
Verified reviewI had such good experience looking for and ordering the perfect ring! Lauren truly made the process reassuring by sending me renditions of the final product, delivery times, and staying in contact throughout the process. The online platform also allows you to find the perfect stone and setting for your ring. Best of all is that my fiancée absolutely loves her sapphire ring! As I mentioned to my fiancée, something I loved about the sapphire stone is its ability to change colors. It’s a reminder for me that in our relationship, though its tones and shimmer may seem pale at times because of our distance and circumstances, yet every full moon and bright sunny day, our love and devotion rekindles that bright and radiant hue of divine love revealing a fiery boldness like never before seen.
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