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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Nov 30, 2021
Verified reviewExcellent website, easy to navigate and find the right stone. Lauren was a pleasure to deal with and we're delighted with our engagement ring. Thank you!!!
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A. A.
Nov 28, 2021
Verified reviewI really cannot praise this company highly enough, they have been outstanding. From my first tentative enquiries right through up to receiving the piece, I have been dealt with the utmost professionalism by knowledgeable and inspirational people. A special mention must go to Lauren who’s enthusiasm and patience went far beyond anything I could have expected during any purchase process. She really has been exceptional and has earned my sincerest and heartfelt gratitude. Aside from helping me create a piece of breathtaking quality and beauty, this company has provided a great memory of the entire journey as well.
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A. A.
Nov 27, 2021
Verified reviewNatural Sapphire company did an amazing job with my custom engagement ring and my custom wedding band. K Hoyt was responsive and prompt getting back to us with mockups of the design. The stone is exactly what i want! would recommend.
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A. A.
Nov 27, 2021
Verified reviewBuying online was easy and I received the beautiful ring on time! The ring looked as pictured and came with a beautiful metal box. Would definitely purchase again.
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A. A.
Nov 27, 2021
Verified reviewFed ex brought in 2nd day express. Lauren was super to talk with and great help. I will buy again and very satisfied with their gems.C
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A. A.
Nov 25, 2021
Verified reviewGreat stones, set perfectly and arrived in time for my wife's 50th. She loved the black star sapphire
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A. A.
Nov 25, 2021
Verified reviewFrom start to finish Lauren was always very quick to reply to any questions we had and gave great advice throughout the process
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A. A.
Nov 25, 2021
Verified reviewWe had a great experience with the natural sapphire company. Nancy helped us to make a sapphire necklace purchase. I was leary about doing this online verses going into a store, but the company and Nancy were very professional and even fed ex’d the gem & all the paperwork for us to look at before we actually made the final decision. The sapphire was beautiful and even more exquisite in its setting. This necklace was a gift for our 45th Anniversary. A gift I will treasure. Thank you Nancy for all the correspondence you did with us. I love my necklace!
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A. A.
Nov 23, 2021
Verified reviewSam was terrific -- very patient, knowledgeable and thoughtful
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A. A.
Nov 19, 2021
Verified reviewLoved the customer service and genunity of this company. Products are splendid and the details provided with the purchase is simply outstanding. Lauren was so professional!
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A. A.
Nov 19, 2021
Verified reviewI knew I wanted a sapphire ring and researched many companies. The Natural Sapphire Company stood out because they offered specific images and information about each sapphire - no stock images! I also loved that there was a wider selection of colors to choose from, and am very happy with the lighter blue stone I chose - a color not actually easy to find elsewhere since many companies just use a traditional dark blue. The petal basket setting was scaled perfectly in proportion to the stone, and looked even better in person! I worked with Lauren, who was always friendly and prompt to reply to questions. 100% recommend the Natural Sapphire Company. My partner and I are thrilled with our forever ring!
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A. A.
Nov 18, 2021
Verified reviewI was a little skeptical about ordering a diamond and saphire band online but I am so happy I did. I worked with Lauen and described what I wanted. She worked with me every step of the way and made sue I was happy with the end result. I love my ring!!! It's perfect. I highly recommend Lauren and the Natural Sapphire Company. I would use them again in a hearbeat!
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A. A.
Nov 16, 2021
Verified reviewIt was very simple to find the perfect ring online and when I had a question and called I was assisted quickly and with expert knowledge. Lauren was fantastic in helping chose the stones to compliment the center stone I wanted. Amazing service, excellent pricing, and expedited delivery.
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A. A.
Nov 15, 2021
Verified reviewI specifically wanted a sapphire ring with a diamond halo for my anniversary since my husband and I are both born in April, and our kids are both September babies. I was browsing for sapphires and came across the Natural Sapphire Company. Since the moment I asked for the rendering, I knew I was dealing with professionals. Lauren was always available with any question, and even though it took some time for me to ultimately make up my mind, she never rushed me. The ring arrived in a beautiful box with an impressive array of documentation. I would definitely recommend the Natural Sapphire Company.
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A. A.
Nov 15, 2021
Verified reviewGreat experience with "The Natural Sapphire Company". I bought one yellow sapphire from them and Nancy who is one their staff member helped me through the process by presenting me a model picture in 3D before i placed my purchase. The ring was delivered on time and Nancy kept me updated in whole process. We wanted our gem stone to touch skin and Nancy made a point to check that with us and ensured. Overall i would highly recommend this to my friends or to anyone who wishes to make a purchase.
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A. A.
Nov 15, 2021
Verified reviewWonderful customer service. This is our second purchase with The Natural Sapphire Company and we highly recommend them. Wonderful communication with Katherine. She answered all of our questions prior to purchasing.
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A. A.
Nov 14, 2021
Verified reviewThe entire process of building my own sapphire ring was amazing. Lots of beautiful sapphires and settings to choose from. Nancy helped guide me and she did an incredible job, very friendly and knowledgeable. I highly recommend the Natural Sapphire Company if your looking for a one of a kind sapphire ring. I will cherish mine for years to come.
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A. A.
Nov 14, 2021
Verified reviewI had the best experience working with The Natural Sapphire Company. Lauren was amazing, extremely knowledgeable, and oh so patient! I had a difficult time deciding on a sapphire and in the end my ring was absolutely perfect thanks to Lauren. The quality is incredible and my sapphire is stunning! I could not be happier, you will not be disappointed! I will absolutely be back in the future. I highly recommend the Natural Sapphire Company!
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A. A.
Nov 12, 2021
Verified reviewWe recently purchased for our daughters 21st a lovely pair of pink single stone sapphire earings. They were exactly as described and the colour and setting are exactly what we were looking for with no enhancements or heat treatment. You definitely get what you are paying for. Great service will defintately purchase from you again. Xx
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A. A.
Nov 12, 2021
Verified reviewFantastic. Easy to work and coordinate with. Very helpful with suggestions. Very helpful when I did not know common questions or issues with the jewelry.
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