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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Feb 19, 2022
Verified reviewLauren was fantastic! Very knowledgeable and provided great customer service throughout. The NSC website is brilliant showing each stone in detail and proving all the information you need when considering a purchase.
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A. A.
Feb 19, 2022
Verified reviewExcellent stone with lots of life and nice color. Roy was very helpful.
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A. A.
Feb 19, 2022
Verified reviewFor our 45th wedding anniversary, I wanted to go traditional and get my wife some sapphire jewelry. I decided on a simple, stylish pair of earrings - but couldn't find anything at the local jewelry stores that I liked. I found the Natural Sapphire Company on the internet. They offered a wide variety of settings, ring materials, natural stones, stone sizes, stone cuts, stone colors, etc., the choices were endless. I settled on a white gold setting with a pear shaped sapphire in medium intense blue. The finished earrings arrived in about 10 days and were exactly what I ordered. They look gorgeous and my wife loves them. Lauren at Natural Sapphire followed up with me after the earrings arrived to make sure that I was happy with the purchase before charging my credit card. I can't say enough good things about this company, their products or their customer service. Excellent experience!
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A. A.
Feb 18, 2022
Verified reviewSite is easy to use. Service and product quality is great.
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A. A.
Feb 18, 2022
Verified reviewThe earrings were exactly as described, my wife loves them! Purchase process was painless with fast and free shipping. Wouldn't hesitate to buy from again.
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A. A.
Feb 16, 2022
Verified reviewWe found the service excellent at Natural Sapphire Company. At every step of the way, Lauren was helpful and patient, always responding fast as we tried different designs and always going out of her way to give the best advice, and comfort as we arrived at our favourite ring configuration. The entire process was seamless and a very positive experience. Would definitely recommend highly!
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A. A.
Feb 16, 2022
Verified reviewFlawlessly made and communication during the process was wonderful.
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A. A.
Feb 10, 2022
Verified reviewAnother wonderful experience with The Natural Sapphire Company!! This time, Lauren helped me to find the perfect stone and setting. During the selection process, I asked if my preferred setting could be made with a wider band. Lauren immediately suggested a bespoke design and sent drawings for my review. The result is absolutely breathtaking! I highly recommend Lauren and The Natural Sapphire Company!
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A. A.
Feb 9, 2022
Verified reviewI recently purchased an exceptionally brilliant yellow sapphire from The Natural Sapphire Company and then worked with Lauren Kelly there on the design of an engagement ring. The entire experience, from selection to sale to service after the sale, was entirely positive--seamless, personal and professional--and the valyue was equally excellent. The result was spectacular and I couldn't be happier! I cannot recomment this company and Lauren in particular highly enough.
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A. A.
Feb 9, 2022
Verified reviewMy Stars Sapphires are Artwork I added this white star sapphire to my collection. This was my 4th purchase from NSC. All are custom creations, guided by the NSC design team. Each experience with the NSC professionals was outstanding. They engage in active listening and provide choices based on your desires. They help you to see the strengths and weaknesses of the stone and setting you consider. Creating this ring Lauren worked with me via videos & photos over email to create a perfect everyday ring. My white star sapphire set in rose gold is spectacular. Its simplicity defines elegance. The stone is translucent with unique flecks of color. I love the stone’s flecked personality. Lauren pointed out the flecks ensuring that I knew they were there and how they look. The stone picks up the pink hues of the rose gold and my finger. When the Florida sunlight hits it, it’s lit from within. The star is strong and perfect. It’s a secret star sitting on my finger. Like my 2 other rings and pendant, the ring exceeded my expectations. I also have a diamond halo around a blue star ring purchased from NSC many years ago. It needed a minor repair. Lauren provided the guidance to safely ship the ring back to NSC for work. The jeweler tightened the setting. I was very happy with the work. Most important was my experience. NSC sells the highest quality custom jewelry. The jewelry you get will never be mistaken for a chain-store piece. The sapphires are exquisite, and the descriptions are very accurate. To initiate my purchase, I began looking at the stones and descriptions. Then, I asked Lauren to pull a few stones and take additional pictures and short videos of the stones in sun and office light. She held them against her fingers so I could see how they’d look as a ring. This helped me to choose a stone size. After we narrowed it down to 2 stones that I loved, she then had the design team create a 3-D graphic. The turn around time was well communicated. The rings were shipped via FedEx, packaged securely. The presentation of the certificate of authenticity and the packaging was lovely. The videos and the graphic design gave me the confidence to buy via online. This was my 4th purchase from NSC – each experience has exceeded all expectations. Every piece is gorgeous & even prettier than the renderings indicated. Words don’t do NSC work justice. When you buy from NSC, you know you are getting a unique, real, and magnificent piece of artwork.
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A. A.
Feb 8, 2022
Verified reviewI was looking for a pink sapphire to set in a necklace and found an incredible selection here. The website features high definition videos of every single gemstone in stock, and in speaking with Lauren and making my appointment, she set aside other varieties of gem stones so that I had a few options (which was amazing of her to do). During my consultation, I got to compare all the gemstones and make the best selection for myself as well as the necklace setting. They made my vision come to life in just a few weeks and it was mailed directly to me in a gorgeous box. I had one small adjustment request, and Lauren made it happen for me super quick. I love this piece so much and I have gotten so many compliments already. I have been telling all of my friends to check them out. :)
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A. A.
Feb 8, 2022
Verified reviewKatherine and team did an amazing job on my ring! Thank you for helping to build a heirloom that will be cherished for generations to come...
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A. A.
Feb 8, 2022
Verified reviewWe discovered The Natural Sapphire Company searching for an engagement ring, something that would be as special, unique, and brilliant as the occasion for which it was intended. We both were amazed by how much there is to sapphire quality and impressed by NSC’s deep knowledge in these gemstones and large selection of their jewelry. Although they were a traditional jeweler pre-dating e-commerce by decades, their website is more sophisticated than any of the major online brands we looked at, with detailed descriptions, photos, videos, and 3D models of their products. The best of all, they show you such information for the actual pieces of gemstone you are considering, not just generic images of a certain style. They also give you the option to view the physical piece for seven days obligation free. This was very helpful since we are in California, on the other side of the country, but wanted to see the actual sapphire before purchasing. We were rather meticulous and particular in our search; Nancy, the salesperson we worked with patiently assisted us through the month-long shopping process, addressing our many questions and accommodating three rounds of viewing by mail, until we finally found the one we are happy with. When our custom order arrived, we were both so pleased with our selection. I love my beautiful ring! Thank you Nancy! For anyone looking for a natural gemstone ring or jewelry, we highly recommend the Natural Sapphire Company!
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A. A.
Feb 8, 2022
Verified reviewWonderful experience, beautiful selection of stones and bands. Easy to create the perfect ring or jewellery with all of the information and documentation. Excellent customer support with Lauren the whole way through from design, order, payment, production to delivery. A great service and very ease of use website made engagement ring shopping a very enjoyable smooth experience
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A. A.
Feb 6, 2022
Verified reviewLauren did an amazing job helping me finding the perfect ring. She was patient and very helpful the entire process. I would highly recommend her.
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A. A.
Feb 5, 2022
Verified reviewI stumbled upon the Natural Emerald Company via a simple google search and could not of been more pleased and satisfied. The earrings I ordered are absolutely beautiful and the customer service I received (Nancy) was second to none! I only wish hey carried more products besides emeralds because dealing with them was easy and quick. The shipping arrived as scheduled and required a signature which is always appreciated with people stealing packages these days. I also appreciated the care they took with shipping nd also including a very professional folder (appraisal as well) with information about my purchase. Even though my purchase was over the internet, it felt as if I had made the purchase in person because of how friendly and personable they were.
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A. A.
Feb 5, 2022
Verified reviewWorking with the Natural Emerald Company was a pleasure. Katherine was very professional, quick to respond and they presentation of the preparatory work was excellently displayed to provide an excellent view of the final work. The entire process was effortless and the final product was fantastic. If I could, I would rate the company with TEN STARS, but I am only allowed five!!!
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A. A.
Feb 3, 2022
Verified reviewFirst off, Lauren was just amazing to work with - detailed, patient, precise, kind, honest, understanding, diligent, and totally into what she does beyond measure. She wants to make sure the final gorgeous product is just perfect for you. Could we please figure out how to clone her millions of times to be every customer service rep that exists? Thank you Lauren! The final rings were absolute knockouts - total craftsmanship. If you think the renderings look good, just wait until the final products arrive. Wowza! Thank you NSC for ensuring a standard of excellence that is super rare in today's world, you are all amazing ! LOVE LOVE LOVE!!!!!!!
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A. A.
Feb 2, 2022
Verified reviewWebsite: easy searching for stones and rings and excellent pictures of everything. The only thing that I wish the site had was a way to combine a given stone on a given setting to see what it looks like. NSC does have a free service where they render your chosen stone with the ring. Katherine did this and very quickly for me. Service: Katherine was highly professional, pleasant, and very quick to respond (like within minutes) to any questions I had along with performing operations like placing my chosen stone on hold for a few days. Product: I can't tell you how amazed I was at the final ring sent out. I was hoping it would end up like the pictures I saw and was a bit worried it wouldn't look that good. Instead, it was way better then the pictures! The 2.17 caret color change sapphire just seems to glow between blue-violet and purple, depending on the light. My fiancé couldn't believe how gorgeous it was. Besides the ring, you receive very high quality report on your stone and ring, along with a beautiful case and jewelry cleaner. I highly recommend the Natural Sapphire Company!!
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A. A.
Feb 1, 2022
Verified reviewMy dealings with Nancy were great! Purchasing the ring was a very smooth and efficient process. I would not hesitate to purchase another ring from them in the future.
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