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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Apr 11, 2022
Verified reviewThe customer service I received was absolutely amazing, Roy, Anna and Sunandar were beyond patient and helpful, and the green sapphire I ended up with is AMAZING. I can’t even express how much I love it, it’s everything I’d been hoping to find and I never would have known it from just the website pictures. Reaching out for hand shots makes a world of difference! Thank you so much again to you and your other team members for the help, I’m so grateful for it.
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A. A.
Apr 10, 2022
Verified reviewI was hesitant to order a gemstone on line until I saw the company had a 14 day return policy. The 1st stone I received was too small so I ordered another one. I took it to my jeweler and he said the sapphire was of good quality and I paid a fair price. I had the stone made into a ring for my granddaughter.
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A. A.
Apr 9, 2022
Verified reviewSite reviews are right on - this was my first time using this company, but it turned out to be a very reliable vendor. Item videos were RIGHT on (including minor imperfections or slight color variations),and communication was great. It will be added to my rotation of very few companies I use to purchase expensive jewelry online.
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A. A.
Apr 8, 2022
Verified reviewRecently purchased a stunning ruby and setting. Great experience all around. Awesome customer service and quick turn around.
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A. A.
Apr 8, 2022
Verified reviewRecently purchased a ruby and setting. Great experience all around. Awesome customer service and quick turn around.
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A. A.
Apr 8, 2022
Verified reviewThey made it very easy to customize/build my ring, the website is easy to use and the customer service is amazing! You actually get to talk to a real person whenever you need it and they contact you personally once your order is placed, I was helped by Katherine, she is amazing!. Not to mention, my ring was beautiful and extremely quality.
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A. A.
Apr 7, 2022
Verified reviewSuperbly beautiful stone with a stunning unique color! Perfect for my engagement. Shipped and delivered the next day. I had a amazing experience.
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A. A.
Apr 6, 2022
Verified reviewLauren made making a big purchase so much easier. I am so great full to her and the natural sapphire company for an easy buying experience.
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A. A.
Apr 6, 2022
Verified reviewComprehensive documentation, beautiful jewelry
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A. A.
Apr 2, 2022
Verified reviewWow! What a great on-line jewelry shopping experience! I was assigned a wonderful mentor (thank you Roy!) to guide me and check in with me through the process including providing computer images of my gem and setting choices. AND my rings and gems are GORGEOUS! Highly recommend, especially, if like me, you are nervous about buying on-line.
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A. A.
Apr 1, 2022
Verified reviewI was looking for a reliable online shop where i could buy Ceylon star sapphires and i found The Natural Sapphire Company while browsing the internet, so i decided to have a try. I had a wonderful experience with Katherine who helped me choosing two stunning grey star sapphires. She has been amazing with me, always answered all my questions comprehensively, super quick sending me pictures and videos of the stones i needed to see closer and really willing to help me with the shipping when i had a little problem. I am super satisfied with how quick the shipping has been and the professionalism of the company that included all the stones certificates. I absolutely recommend this company, the gems are gorgeous and are offered at a fair price, the staff is extremely kind and professional. I will definitely but more from The Natural Sapphire Company!
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A. A.
Apr 1, 2022
Verified reviewThe ring and stone were exactly what I was looking for. The entire ordering experience from start to finish was super easy. I would definitely order again from this company for future fine jewelry purchases.
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A. A.
Apr 1, 2022
Verified reviewI could not have asked for a better company to help provide the right jewelry for a special day. Katherine was extremely helpful and was able to offer enough options to find exactly what I was looking for. Not only that, they took the extra step to ensure the ring was delivered in time to ask the big question. I was kept up to date every step of the way. The final piece was stunning, and the pictures didn't do it proper justice. If you are looking for something special, this is a great company to do business with.
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A. A.
Apr 1, 2022
Verified reviewIn the last 2 weeks I have purchased 44 sapphires from this company. I have been a customer of theirs for years. NO place like them. Beyond highly recommended.
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A. A.
Mar 31, 2022
Verified reviewThanks again Lauren you are the best as always. I HIGHLY RECOMMEND anyone to go and check them out. They are the real thing and legit. Thanks again!!!!!!
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A. A.
Mar 31, 2022
Verified reviewGreat experience! The Natural Sapphire Company gives you the opportunity to design exactly what you want. Their website is easy to navigate giving you a great selection of gemstones to choose from. I was able to create the perfect engagement ring for my fiancée. As soon as I place my order they were in contact with me updating me every step along the way.
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A. A.
Mar 31, 2022
Verified reviewThe gem was beautiful and exactly as described. The website provided an excellent shopping experience, from selection to the details of individual stones. Shipping was incredibly fast and the lab documents, CoA, and the gem itself were very carefully packaged. I'd recommend the company to anyone looking for a precious gem. Although I'll be using a local jeweler for the production of the ring, I was impressed by the options offered by the company to build my jewelry online.
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A. A.
Mar 30, 2022
Verified reviewThe people at Natural Sapphire Company and their website were super-helpful, friendly, informative, responsive, responsible, and timely. They were cheerful about answering our questions, found a variety of stones that matched our hopes, and helped me find a ring size and shape that complemented and delighted. While their 3D renderings were accurate and informative, meeting people and seeing rings in person was extra helpful. Natural Sapphire Company did such a good job with the engagement ring that we trusted them highly to help us with the more difficult project of adapting our custom drawing design for the decoration of the matching wedding bands, which fit well and look fabulous. Big thanks to the people I met, Sam and Lauren, who shared their expertise, patience, and experience!
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A. A.
Mar 30, 2022
Verified reviewThe website makes all the options very accessible and lets you sort through current inventory quite easily. I communicated with one jeweller through the whole experience and Katherine was very helpful in designing the ring I purchased. I would highly recommend anyone looking for sapphire jewelry to consider The Natural Sapphire Company.
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A. A.
Mar 30, 2022
Verified reviewKatherine was incredible to work with! She answered a million questions, was endlessly patient and quick to respond. She sent videos of a handful of items side-by-side in different light so that I could compare them, and made the process enjoyable. I couldn't recommend them any more highly - it was the perfect experience!
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