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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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Dec 15, 2022
Verified review"Neli" was very helpful and patient with every design change request. All stone images and videos were provided promptly. The delivered product was beautiful and accurate to the original design details. The Natural Sapphire Company left me with an great impression of the high level customer service. I would highly recommend ordering your next gem stone jewelry from this company.
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A. A.
Dec 15, 2022
Verified reviewThis was my first time shopping with the Natural Sapphire Company. The customer service provided was excellent 5-stars. "Neli" was really helpful & patient for entire process. We went through many different designs/proposals. She was always willing to accommodate and provided the requested stone images and videos promptly. The delivered product was beautiful and accurate to the original design details. I would highly recommend get your next gemstone jewelry from The Natural Sapphire Company.
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Dec 14, 2022
Verified reviewCustomer was quite good. I was kept informed about when the ring was going to arrive. The ring shipped with a high quality case and an eloquent dossier giving the details of the ring and how to care for it.
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A. A.
Dec 14, 2022
Verified reviewI really recommend the natural sapphire company it was a great experience for me Neli was all the way with me responding to all of my messages in no time.
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Dec 13, 2022
Verified reviewFirst off...great customer service and follow up directly after placing the order to confirm. Lauren was great and answered all and any questions I had. Delivery was fast and efficient, even being shipped overseas. Would highly recommend. Definitely getting my business again. Thanks!
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Dec 11, 2022
Verified reviewExcellent customer service, and a great website that was easy to navigate. Each stone had pictures and videos so you knew exactly what color and size stone you were getting. I will definitely be using them again in the future
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Dec 11, 2022
Verified reviewI ordered an engagement ring, stone and setting separately and the ring turned out amazing. Fit was true to size. Lauren helped me out tremendously and I can't recommend this company enough. Would buy from again for sure!
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Dec 11, 2022
Verified reviewI’m so glad that we ordered my engagement ring from here! It’s so pretty, fits perfectly, the process was so smooth, and Katherine Hoyt was so helpful making me feel very comfortable. 10/10 recommend
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Dec 10, 2022
Verified reviewLauren was very helpful and the sapphire earrings I ordered arrived on time and are wonderful! Great service and well made! My girlfriend loves them!
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Dec 9, 2022
Verified reviewThe ruby is simply gorgeous. The level of sevris is on top!! I received the stone quickly, thank you very much)
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Dec 9, 2022
Verified reviewSuch a wide variety and amazing stones, and working with Katherine made things way easier, thank you again Katherine for all the help and your professionalism.
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Dec 7, 2022
Verified reviewFrom start to finish shopping with the Natural Ruby Company was a pleasure. Marie answered all my questions and provided all the right information to make my decisions. The website is easy to use, well organized and incredibly packed with relevant information.
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Dec 6, 2022
Verified reviewI have a great shopping experience at the blue sapphire company. Lauren is really helpful for all my questions. Online chat and email reply are fast and on time.
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Dec 5, 2022
Verified reviewThe selection is great. I've purchased 3 pieces over the last two years and have been very impressed with the craftsmanship. Lauren has been very helpful in selecting the best stones to match previous purchases. Definitely will be back.
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A. A.
Dec 5, 2022
Verified reviewNeli did a great job helping me out with details and making sure I was happy with my purchase. The stone is gorgeous and excited to purchase more in the near future!
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Dec 4, 2022
Verified reviewLauren helped me the create the perfect anniversary ring. I loved that I got to pick out the exact sapphire that I wanted. I was looking for a timeless investment piece and a stone that is very rare and unique and there were plenty of options to choose from. My ring is beautiful, and the process of creating it was lots of fun. National Sapphire Company makes buying jewelry easy and seamless. It was great to know that I could see the stone in person before committing to it. The stone was exactly as advertised and totally perfect. It made for the perfect anniversary ring. I absolutely plan to purchase from Natural Sapphire Company again.
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Dec 3, 2022
Verified reviewCustomer service responded very quickly to questions. Package came packed beautifully and arrived timely. I would highly recommend this company and will shop with them again
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Dec 3, 2022
Verified reviewSuper service. Super quality products. Super happy Wife ;)
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Dec 3, 2022
Verified reviewI wanted to get my girlfriend a gift for our anniversary. I wanted to get her an emerald, as emerald is the best heart chakra crystal, but I wanted to get her a genuine one. I’m very particular about anything I spend a decent amount of money on and I shopped around for a few months and researched emeralds. I eventually narrowed my search down to the natural emerald company. They provided everything I had researched to determine if the emerald was genuine. they were the only company I could find that has magnified images of the actual emerald you will be purchasing so you can pick a very unique piece and know what your getting as well as see them inclusions to determine it’s genuine. On top of that it comes with all the certificates with the necessary details to determine it’s genuine (it even comes with a cert that clarifies it can be used for insurance purposes. Many companies provided certs but they cannot be used for insurance purposes. This is one of the tell tale signs of genuine crystals) I shopped through there great selection of emeralds and picked my favourite one. Getting to see from the website exactly what it will look like in person before purchasing. I wanted to get a necklace in rose gold, but shortly before purchasing the website didn’t anymore display the option for rose gold. This led to my great experience with Neli of the natural emerald company team! I contacted neli about not being able to select rose gold on the website and she aloud me to make my order straight through her. Neli helped me assemble the exact necklace I wanted, even though I couldn’t complete it on the site. She took the time to go over all the specs with me and made sure I had every detail I wanted. She made sure I got the rose gold I wanted as well as the length I wanted, and made sure I was ok with the price and sent me a receipt before I was charged. I had random concerns such as how the item would fair in cold weather etc that I would ask neli and she would respond quickly and help me with any information I didn’t have. When I received the emerald it was beautiful. Timeless. So genuine. At different angles it hits like the northern lights. The experience I had with neli and the natural emerald company made me a customer for life. The quality of the emerald and jewelry is excellent and the service even better. I got a piece that is truly timeless and my gf will cherish for a lifetime, and got customer service from across seas as good as small local shop.
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Dec 3, 2022
Verified reviewPurchased a pair of 4ct pink purple sapphire earrings… Lauren and team went above and beyond to making sure everything came together as planned. The pictures on the website do an excellent job of showing the gems, but once i found a pair of loose gems that i was interested in, Lauren went above and beyond with providing myself with more pictures and videos both inside and outdoors, just so i could compare the quality of the stoned and the brightness of the stones during different lighting conditions. I could not have been happier, and this was helpful towards my purchasing the sapphires. The earrings came out perfectly. As always, thank you Lauren and team for making these beautiful earrings!
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