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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Dec 31, 2022
Verified reviewSapphire is exactly as expected and looks beautiful. Also, the accompanying documentation and exact site photos gave me high confidence in my purchase compared to other online retailers. Will be a top choice for future purchases. Also, Lauren was very communicative which even further gave me confidence in the purchase. Great experience overall!
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A. A.
Dec 31, 2022
Verified reviewLauren helped me pick out the perfect sapphire and setting. She was incredibly helpful, responsive and patient with me. My new ring is absolutely stunning!
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A. A.
Dec 30, 2022
Verified reviewCustomer service and product was great, wish they had a better payment plan but ultimately would purchase from them again.
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A. A.
Dec 29, 2022
Verified reviewWorking with The Natural Sapphire Company was amazing. I worked with Neli Maduwanthi and she was very accommodating and helped me find the exact ring I was looking for! We went through many CAD images of engagement rings with stones that were only slightly off in hue and carat before I settled. Throughout that experience, Neli always gave her own feedback on how the stone looked within the setting and even provided her own examples of stones that could fit my aesthetic. In the end, I am definitely going to go back to The Natural Sapphire Company for any jewelry that I may want in the future.
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A. A.
Dec 29, 2022
Verified reviewI am extremely pleased with the service and Katherine made the whole process seamless. Highly recommended.
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A. A.
Dec 29, 2022
Verified reviewMy piece arrived on time and was well-packed. The company website is easy to use and I learn more about my piece before purchasing.
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A. A.
Dec 29, 2022
Verified reviewI was browsing through different gem stone businesses and looked at several but felt very comfortable with your company. Easy to navigate and so much fun being able to choose a stone as well as a setting and being able to go within my price range.
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A. A.
Dec 29, 2022
Verified reviewLauren was absolutely fantastic throughout the whole process. She was very patient and always willing to send me new mock ups of a stone or videos. It was a great experience. I received my ring and it is beautiful. I was very impressed with the packing.
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A. A.
Dec 28, 2022
Verified reviewQuality product! Great communication! Fast Shipping! A
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A. A.
Dec 28, 2022
Verified reviewLauren is the absolute best! I wanted to create a timeless ring that I could enjoy for all my years, and that my daughter could also enjoy when I pass it on to her. Lauren was beyond helpful, and super accommodating; she listened to my thoughts and concerns and always informed me of all my options. My ring turned out absolutely gorgeous! My overall experience with Lauren's assistance was top-tier! I appreciate her help, and I will definitely work with her again on future jewelry creations. Thank you, Lauren!
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A. A.
Dec 28, 2022
Verified reviewGreat selection and easy to use web site. The various pictures of each stone and setting were very helpful. Lauren did an excellent job throughout the process, from order to receipt. Very pleased and impressed!
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A. A.
Dec 28, 2022
Verified reviewExcellent service. We are very satisfied! Thank you, Lauren, for making it such a pleasant experience throughout the process, starting with the design of the ring and the choice of gemstone. We both greatly enjoyed working with you, drawing on your expertise and patience.
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A. A.
Dec 28, 2022
Verified reviewI couldn't be happier! It's a beautiful ring and she most definitely said yes!
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A. A.
Dec 28, 2022
Verified reviewOutstanding service, quality, and aesthetics
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A. A.
Dec 24, 2022
Verified reviewBeautifully made ring. Fast delivery. Responds quickly to any inquiries. Cannot wait to wear the ring
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A. A.
Dec 24, 2022
Verified reviewOutstanding company to work with. The quality of gems is unmatched. Lauren makes the process flawless. I can't recommend enough this company. I wish I could buy more :)
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A. A.
Dec 23, 2022
Verified reviewExcellent experience. Stone quality is great, nice price and top notch service. Lauren was great!
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A. A.
Dec 23, 2022
Verified reviewThis was the second purchase I made with Lauren and as expected she went above and beyond helping me to pick the right piece(s). I could not be happier with the results I received from The Natural Emerald Company and Lauren. I would be glad to recommend Lauren to anyone looking for that right piece of jewelry.
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A. A.
Dec 23, 2022
Verified reviewLauren was excellent, she answered any query raised and was helpful through the whole process, Delivery was super quick and hassle free. thx
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A. A.
Dec 23, 2022
Verified reviewBeautiful engagement ring & excellent customer service throughout - ordering and resizing. Recommended!
Reviews displayed in chronological order
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