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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Mar 3, 2023
Verified reviewLauren was great to work with, provided a variety of options priced out. Very happy with what I purchased in the end.
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A. A.
Mar 3, 2023
Verified reviewI was nervous about making such a $$$ purchase online with a company I was not familiar with other than seeing their beautiful IG stories and posts. Neli was a pleasure to work with and everything was received just as promised packed incredibly well. When I opened the package it was packed beautifully and far exceeded my expectations. My blue sapphire ring in a double pave’ setting is absolutely gorgeous, and I can’t stop staring at it. I will definitely use The Natural Sapphire Company for any future sapphire, ruby, or emerald pieces in the future.
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A. A.
Mar 3, 2023
Verified reviewKatherine was amazing to work with. I was hesitant to do pursue the Natural Sapphire Company at first just because it was an online purchase for a sapphire. But after looking at other companies I kept coming back to NSC! I love the education they give on sapphires, their origin, treatments, care, etc. I also loved as I was choosing the right sapphire for our engagement ring, Katherine would send over some renderings of stone settings, along with with taking picture of the sapphires we were comparing in different lights. I did purchase and return 2 during the process, but the return policy is so smooth and easy. And alas, the 3rd time was the charm because we found the perfect pear cut Montana blue gray sapphire. Thank you Katharine for all your help and quick and clear correspondence. Highly recommend the NSC even if you don’t live in New York City.
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A. A.
Mar 3, 2023
Verified reviewVery convenient purchase experience. Not satisfied with the first stones I ordered so I arranged for return. The whole process was smooth and staff very helpful. I then asked for another stone. The staff sent me pics and video clip of the stone under different lighting conditions. So I ordered it and when received it was lovely.
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A. A.
Mar 3, 2023
Verified reviewI purchased two sapphires for two projects six months apart: summer 2022 and February 2023. Two different jewelers (with different expertise) in my home town were tasked with setting the stones and both were amazed at the quality for the price. Because I had some trade in credit, I invited the second jeweler to obtain the sapphire for my ring build at a comparable quality and price and he said he had no source to match the one I selected online. Lauren, the senior sales associate I worked with both times, provided impeccable customer service. I needed to secure the sale, but wait a couple of weeks to ship the stone because my jeweler was going to a conference, and Lauren made it easy to comply with my requests. Through this process, I initially selected a sapphire that was too small for my project, so I needed to return and upgrade---that was very easy, considering it is valuable and has some return guidelines. I wouldn't hesitate to work with this company and it's fine personnel again.
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A. A.
Mar 2, 2023
Verified reviewKatherine was very helpful with building a custom sapphire engagement ring. The complimentary service allowing me to see what the finished ring would look like set Natural Sapphire apart from other jewelers.
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A. A.
Mar 2, 2023
Verified reviewSuper Customer Service - quick response time and timely updates. Lauren, specifically, was awesome! We’ve been looking for the perfect stone and setting for some time and when we found it with The Natural Sapphire Company the transaction, communication, shipping - all flawless. The piece was a $25k item so we were cautious and a bit ‘nervous’ but couldn’t be happier!
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A. A.
Mar 1, 2023
Verified reviewThe company's website offered vast amounts of information and images. I learned quite a lot about sapphires and the design and fabrication of jewelry. Without the expertise and patient guidance of Katherine, however, my idea of what I was looking for would never have come to fruition. The final product was a breathtakingly beautiful ring. The company did just as promised and the process and final outcome did not disappoint. I would not hesitate to work with both Katherine and the Natural Sapphire Company again.
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A. A.
Feb 28, 2023
Verified reviewI bought emerald earrings for Valentine’s Day and couldn’t be happier. Lauren was very helpful and answered all my questions promptly. My girlfriend loved them. I will definitely return next time I need jewelry. Thanks again Bob D
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A. A.
Feb 28, 2023
Verified reviewI'm beyond satisfied with the ring I bought from Natural Sapphire and service I received from Katherine Hoyt. Whenever I had a question about how long it would take to make the ring or ship it, where I could ship it to, etc., Katherine answered me promptly. Buying expensive things online can be a little worrisome. Katherine's attentiveness put my mind at ease. The ring arrived ahead of schedule and exactly as I ordered it.
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A. A.
Feb 26, 2023
Verified reviewMy partner and I ordered my green sapphire engagement ring from The Natural Sapphire Company and I am truly in love with everything about it. What a wonderful process overall! Site navigation is very intuitive and building your own ring is a special experience. Communication with Marie was easy and helpful. My ring came 3 weeks after ordering. I chose The Natural Sapphire Company because it has by far the most sapphires to choose from (especially green) and beautiful delicate gold bands. I loved being able to look up close at each gem from all angles and decide what fit me best. This also was the only company I could find an intricate 18k gold band and a 1ct gem within my budget of $1,300. I highly recommend them!
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A. A.
Feb 25, 2023
Verified reviewSite navigation was easy and helpful in selecting the desired merchandise.
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A. A.
Feb 25, 2023
Verified reviewI bought my finance an engagement ring and wedding ring from natural Sapphire. Really love the ring (and does she!). Beautiful work and exactly what we ordered. Quick and safe delivery. Had some card issues (on my end) but their team were patient and helped work through a solution
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A. A.
Feb 24, 2023
Verified reviewI was skeptical of buying a ring online at first, but their website was super easy to navigate and made the process very straightforward. They were super responsive when I inquired about products and even sent additional pictures of stones I was considering. On top of that they had a vast collection of stones and bands that made it easy to create a personalized ring. Overall a very legitimate interaction and I would recommend to anyone interested in sapphire jewelry.
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A. A.
Feb 24, 2023
Verified reviewYellow Sapphire ring is beautiful and fits my finger well. I would recommend your company to anyone looking for a sapphire ring
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Feb 24, 2023
Verified reviewLauren at the Natural Sapphire Company was professional, thoughtful, and super helpful. She provided her opinion without being pushy, and was communicative throughout. The return policy at TNSC is fair, and their selection is great. Of all the sapphire companies I interacted with, this was my favorite!
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A. A.
Feb 23, 2023
Verified reviewThe whole experience was flawless, like the emerald Ring provided. My wife was estatic. Great value and service. Anybody in the market for fine jewelry should buy from The Natural Emerald Company
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A. A.
Feb 23, 2023
Verified reviewI was initially wary of purchasing an item that I have not seen in-person, but can say that the end product was outstanding. I purchased a simple necklace with a sapphire stone, and it looks even better in person than it did online. My wife is thrilled with it! Neli was very helpful and informative along the way. I will definitely be buying from here again!
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Feb 22, 2023
Verified reviewIt was wonderful working with Katherine and appreciate the prompt response and overall process of buying a natural ruby was a great experience. Very happy and satisfied ..
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A. A.
Feb 22, 2023
Verified reviewThe ring is a work of art. And Lauren was amazing to work with!
Reviews displayed in chronological order
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