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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Mar 18, 2023
Verified reviewMy experience working with Lauren can be described as thorough and fully supported. Lauren was amazing, helping me with stone comparisons, and I had a lot to compare. Her patience throughout the process was so appreciated and it helped me feel certain about my final choice. The stone I chose is lively and a gorgeous vivid color while the setting is delicate but showcases the sapphire well. Thanks Lauren. I’ll definitely be back for another sapphire
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Mar 17, 2023
Verified reviewNeli in customer service help me with the entire purchase process, customizing the setting I chose and providing a video of the stones I chose showing them side by side. I am very happy with the whole process and would purchase from the Natural Sapphire Company again.
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A. A.
Mar 17, 2023
Verified reviewGood selection of gems. I think they should show the gems in even more lightings by default. They look very different in every context. Lauren was very helpful in getting me these pictures, and I'm happy with my purchase.
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A. A.
Mar 16, 2023
Verified reviewGreat experience dealing with Natural Sapphire Company and especially Lauren my sales rep. Lauren was extremely helpful and attentive. The color of the stones of the first set wasn't what I wanted and Lauren quickly coordinated a return and provided the option of a total refund or finding the right color stone. I opted for the right color stone--Lauren personally worked with the jewelers to find the color I wanted--had the piece made and sent to me expeditiously. The level of service was amazing especially considering that my purchase was not relatively expensive compared to some of the pieces they offer. Thanks Lauren and the entire team. Highly recommended.
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A. A.
Mar 16, 2023
Verified reviewI stumbled upon The Natural Sapphire Company a while back to give my fiancé an idea of what I might like in a stone/ring. My mom was a jeweler so I looped her in too. The site is very easy to navigate for finding your desired carats/shape/color and then setting! We eventually got in contact with them and they were very quick to mock up what we were looking for (essentially a combo of two settings). We live in Philadelphia and decided it was worth a quick trip to NYC to meet with Katherine and see the stone plus some others in person. She had gathered a variety based on my tastes and all were amazing, but ultimately we ended up with the one we originally went in to see! She was super helpful and easy to talk to, and the meeting only took about 15 minutes. The ring arrived this past Tuesday and we are beyond ecstatic with how it turned out. It’s absolutely amazing and better than we even imagined, and I truly can’t stop staring at it! It feels very well made and due to its timeless style I will never ever tire of it. Couldn’t recommend The Natural Sapphire Company more! (Also, if you can’t go see the sapphires in person; rest assured they are even more stunning that you may think!)
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A. A.
Mar 16, 2023
Verified reviewGood people to work with. I picked what I wanted and came out looking great. There is good communication as far as time it being done and everything went really well
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A. A.
Mar 13, 2023
Verified reviewI found everything about my purchase experience with The Natural Sapphire Experience to be excellent. I built a custom piece and found the website to be very easy to navigate. As questions came up, I was received prompt, detailed responses. I found Anna to truly be "at my service" with her follow up and accessibility. I ordered a wax model which was delivery quickly and really helped me make my final selection. As for the finished piece- it is nothing short of stunning. My ring exceeded my expectations and I would not hesitate to recommend The Natural Sapphire Company to anyone. Thank you for helping me make something so very special to me come to life.
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A. A.
Mar 11, 2023
Verified reviewLauren did a great job in helping me create a beautiful engagement ring. I will always use the Natural Sapphire Company for my jewelry needs.
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A. A.
Mar 10, 2023
Verified reviewThey were great to work with. Stones are exactly as represented on site. Thank you!
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A. A.
Mar 10, 2023
Verified reviewGreat service, stones beautiful. They really really like for you to leave a review, tho.
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A. A.
Mar 9, 2023
Verified reviewThe earrings look amazing and shipped quickly and securely!!!
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Mar 8, 2023
Verified reviewHave always wanted a Colombian Emerald. It’s larger and nicer than expected. Extremely happy.
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A. A.
Mar 8, 2023
Verified reviewSimple to use site, made the selection process streamlined. Brilliant customer service from Lauren who helped me in the latter stages of the purchase, she kept in touch throughout and made the whole thing easy. Couldn't recommend enough before the ring arrived and now it's here and I've seen it in person, I am just blown away. Fantastic team and a brilliant company.
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A. A.
Mar 7, 2023
Verified reviewI love my beautiful Padparascha sapphire ring! Thank you to Lauren for all of your great help, and I will return to order more in the future!
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A. A.
Mar 5, 2023
Verified reviewThe site was very easy to use, I found exactly what I was looking for !! The ring I ordered is beautiful, I am super happy with my purchase !
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A. A.
Mar 5, 2023
Verified reviewThis is not my first purchase from the NSC, and as always Lauren goes above and beyond to help me make my purchase. Not being able to physically come to the store she takes the time to send me great photos and videos so I know exactly what I am getting! Would recomend this store to anyone wanting a stone!!! Amazing!!!
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A. A.
Mar 4, 2023
Verified reviewGreat service and documentation of the product.
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Mar 4, 2023
Verified reviewCustomer service was good, Katherine was very helpful and quick to respond. Ring looks great. Exactly as pictured. Entire process from start to receiving ring took a month.
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A. A.
Mar 3, 2023
Verified reviewI highly recommend The Natural Sapphire Company! From start to finish they made the process of creating a stunning piece of jewelry easy. Lauren was wonderful with her updates & the final product was a truly beautiful & elegant ring! Thank you Lauren!
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Mar 3, 2023
Verified reviewVery friendly and responsive customer service! Marie was a delight to work with and would work with her again in the future. I had ordered a custom engagement ring and both the ring, the box the ring came in and the packaging were very beautifully done.
Reviews displayed in chronological order
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