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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Jan 18, 2024
Verified reviewI looked through their collection of already existing engagement ring designs and their were quite a few that were close but not exactly what I wanted. Katherine was an excellent help in steering me toward rings closer to what I was looking for, and I was able to narrow it down to two designs I really liked. I decided to do a custom ring taking the best of the two designs and the detail work done on the ring had me tearing up knowing my future fiance will be absolutely obsessed with this ring. Thank you so much!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Nate, Thank you very much for sharing your experience and for choosing to work with us! - Katherine
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A. A.
Jan 17, 2024
Verified reviewThe engagement ring was excellent and the communication. Was awesome by the company by letting us come in on Xmas day to see and sell us the ring few months later we bought it and it was beautiful and my wife loves it.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Joshua, I'm glad that you love the ring! Enjoy - Lauren
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A. A.
Jan 17, 2024
Verified reviewPurchased a sapphire engagement ring online and it was a really smooth experience. I had to resize the ring which happened without any fuss or delay. The sapphire is beautiful and so is the setting. Highly recommend.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Ranjan, Thank you very much for your kind words! Enjoy the ring. Katherine
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A. A.
Jan 13, 2024
Verified reviewThe pink sapphire ring I purchased is beautiful. The people at The Natural Sapphire Company were very attentive to my needs. I am happy with my purchase.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Linda, Thank you very much for your kind words! Your feedback means a lot to us. - Neli
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A. A.
Jan 12, 2024
Verified reviewFantastic person, fantastic gem. Very professional everything "person,gem,pkg"
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Daniel, Thank you very much! It was such a pleasure working with you. - Katherine
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A. A.
Jan 10, 2024
Verified reviewVery responsive and professional. My wife loves her yellow sapphire ring!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Michael, Thank you very much for your review! Enjoy the ring. - Charlotte
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A. A.
Jan 9, 2024
Verified reviewBeautiful work of art.professional staff and order promised on time
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Pablo, Thank you very much for your kind review and for choosing to work with us! - Lauren
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A. A.
Jan 8, 2024
Verified reviewThe ring is beautiful! The stones and setting are striking. I am thrilled to have it. I look forward to our next purchase.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Margaret, Thank you very much for your review! We look forward to hearing from you again in the future. Enjoy your ring!
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A. A.
Jan 6, 2024
Verified reviewIn all honesty , the natural sapphire company has in my opinion the highest online quality that I have ever seen in any other gemstone retailer. They way you can review the gems in high definition images and in real 360 degrees motion as well as videos for them gems is amazing .and once I have received the order from them it matched exactly what I viewed on their website.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you very much Abdulrahman! I'm glad that you are happy with the experience. - Neli
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A. A.
Jan 6, 2024
Verified reviewMy ring is absolutely beautiful! It's a platinum channel set with alternating princess cut diamonds and sapphires, and it sparkles like crazy! Too bad this site doesn't allow me to upload a photograph, because this ring is a sight to behold! I definitely recommend The Natural Sapphire Company for beautiful jewelry!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Linda, Thank you very much for your kind review and for the recommendation. - Charlotte
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A. A.
Jan 5, 2024
Verified reviewStones are stones, so the difference is in the service and extras. The Natural [Stone] Companies include detailed documentation and provenance that I love to have with each stone. I've never had a problem communicating with them, which is another big plus. I've done business with them before this purchase and will will continue.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you very much, Brian! We look forward to hearing from you again in the future. - Charlotte
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A. A.
Jan 5, 2024
Verified reviewIt was an easy process to select the stone and design my necklace. Lauren was great to work with and kept me informed about every step.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Melinda, Thank you very much for your review! It was such a pleasure working with you. - Lauren
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A. A.
Jan 4, 2024
Verified reviewThis was a great crystal that was delivered very quickly.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Ethan, Tha nk you very much for sharing your experience with us. - Charlotte
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A. A.
Jan 4, 2024
Verified reviewVery happy with the experience. The staff was very helpful and professional. The delivery was timely. The jewelry is beautiful and very high quality.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Dave, Thank you very much for sharing your experience with us! - Lauren
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A. A.
Jan 4, 2024
Verified reviewGreat buying experience. Item arrived as described and on time. Excellent customer service. Will buy again from them.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Caser, Thank you so much for taking the time to share your experience with us! - Lauren
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A. A.
Jan 3, 2024
Verified reviewThe Natural Sapphire Company is absolutely the best place to find high quality beautiful stones! They have an amazingly great staff and design team! I worked with Marie Manathunga and what a wonderful experience it has been! Marie and the design team are very knowledgeable about all aspects of gemology and provided continuous feedback in helping me create a custom designed engagement ring and wedding band with beautiful blue sapphires! It was pleasure to work with Marie and highly recommend The Natural Sapphire Company for a 100% + great experience with this company!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Rafael, Thank you very much for your kind words and for the recommendation! It was such a pleasure working with you. - Marie
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A. A.
Jan 3, 2024
Verified reviewGood website. Easy to see what you are buying and helpful staff on chat if need be. Delivery is quick from New York to Sydney Aus and reliable. Quality of jewellery is very good.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi James, Thank you very much! We look forward to hearing from you again in the future.
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A. A.
Jan 3, 2024
Verified reviewKatherine is amazing! She helped my husband and I pick out a lovely stone and necklace setting as an anniversary/holiday gift. She was help us understand the differences between the stones and helped us navigate the myriad of setting options. We never expected the necklace to arrive in time for Christmas, but Katherine was able to expedite the order. All in all, dealing with Katherine at the Natural Sapphire Company was a wonderful experience.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Lauralynn, Thank you very much for sharing your experience with us! It was such a pleasure working with you. - Katherine
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A. A.
Jan 2, 2024
Verified reviewWould give 10 stars if possible. Flawless and fun experience from start to finish. I bought a 2 carat Padparadscha sapphire and the stone is absolutely stunning. The setting is lovely and shows it to perfection. Yes, it is expensive, but you are buying precious gemstones, so that is to be expected. I scoured the internet and you will not find better selection, service, quality, or value anywhere else. Lauren was responsive, enthusiastic, and patient with my (many) requests for extra photos, videos, etc. she also gave me her honest assessment about how the stone looked in person, which turned out to be 100 percent accurate and which I truly appreciate.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Alice, Thank you very much for your wonderful review! Your feedback means a lot to us. - Lauren
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A. A.
Dec 30, 2023
Verified reviewIt was wonderful working with Katherine. She was very knowledgeable and patient answering all of our questions. We came in two times to look at pink sapphires until we found one that was perfect for us. I really appreciated her sending over videos and photos of sapphires in between appointments. We went with a setting from The Natural Sapphire Company as well and it turned out great, it's my dream engagement ring! The CAD looks exactly how my ring looks in real life. The Natural Sapphire Company has such a great selection of sapphires for any piece of jewelry and working with Katherine made it so easy to navigate finding my perfect engagement ring without feeling pressured. Thank you!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Talia, Thank you veru mucu for your kind words! Enjoy your ring. - Katherine
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