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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Jul 13, 2024
Verified reviewGreat products and great service. I will make additional purchases in the future
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Mike, Thank you very much for your kind words! We look forward to serving you again in the future. - Lauren
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A. A.
Jul 11, 2024
Verified reviewI have just received my beautiful emerald ring just a couple weeks ago and I love it! The whole process of choosing the emerald, ring style was quite fun! Once I chose the stone and ring style, I ordered the 3-D molding which really help to finalize my decision. I did have questions, and Katherine was able to help me quickly. It took about three weeks for the ring to arrive. The process, Katherine and the ring deserve a five star!!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Tuong-van, Thank you very much for sharing your wonderful experience with us! We really value your feedback and appreciate your honest review. So happy to have helped. Enjoy the ring! - Katherine
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A. A.
Jul 11, 2024
Verified reviewFantastic selection with items well described. Superb communication and follow up, even on a Sunday evening!! Lightening fast shipping with packaging very appropriate for gift giving. I couldn't be happier--she loved it and blew me away with her unexpected and delightfully naughty response!! I highly recommend The Natural Sapphire Company. Marie was outstanding.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jonathan, Thank you very much for your wonderful review and for your recommendation! I am so glad she loves the ring. It is so special! Enjoy! - Marie
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A. A.
Jul 11, 2024
Verified reviewWorking with The Natural Emerald company and dealing with Charlotte was easy, and I'm very satisfied with my purchase. After the purchase was made Charlotte was very attentive to the details of my order, with emails and phone calls. I am extremely happy with the purchase and will be using The Natural Emerald company for future services. They have a beautiful selection of emeralds. The rings were absolutely beautiful and they exceeded my expectations.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi David, Thank you very much for choosing to work with us! It was such a pleasure working with you. I'm glad to hear you're satisfied with your purchase. We look forward to hearing from you again in the future. - Charlotte
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A. A.
Jul 7, 2024
Verified reviewLovely stone. Very satisfied. Will purchase again.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Meredith, Thank you very much for your kind review! We look forward to hearing from you again in the future.
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A. A.
Jul 6, 2024
Verified reviewWe had a wonderful experience with Natural Sapphire Company. Not only their selection was great, offering both treated and untreated sapphires, but the customer service is outstanding. Lauren guided us through the process, answering many many questions and helping us select the perfect stone. I am thrilled with my new ring!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Anastasia, Thank you very much for your kind words! It means a lot to us. I am so glad you love the ring. It is so special! Enjoy - Lauren
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A. A.
Jul 4, 2024
Verified reviewI highly recommend TNSC, working with Lauren was such a beautiful experience. She was very knowledgeable, listen to what I wanted for my wife and have me the best options and her recommendations without being a sales person. She made me feel secure and safe when making such a purchase. Lauren, thank you so much!! 😊
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Ricardo, Thank you very much for choosing to work with us! We value your feedback and appreciate your honest review. so happy to have helped! - Lauren
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A. A.
Jul 2, 2024
Verified reviewExcellent service. I had Ashley helping me out. I’m more than happy with the finished product. I’ll be buying the wedding band from her as well.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Matthew, Thank you very much for your kind words! It's great that you were happy with the results. We look forward to hearing from you again in the future. - Ashley
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A. A.
Jun 28, 2024
Verified reviewThe site was customer friendly and easy to navigate. The stones are fully described, so helps with the decision making...lots of settings to choose from. This was the fourth piece I have purchased, and all of them have been exactly what I was expecting. I was able to email Katherine with any questions I had, and she always replied promptly. The order was completed within the time frame I was given, and delivery was also when promised. I would not hesitate to purchase another item from them...Absolutely LOVE my most recent purchase!!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Sandy, Thank you very much for your continued trust! We really value your feedback and appreciate your honest review. We are so glad that you love the necklace. Enjoy! - Katherine
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A. A.
Jun 28, 2024
Verified reviewI had a wonderful experience with this company. They are communicative and helpful. The stone I purchased is incredibly high quality, very well cut, just as described and picture by the website. It came quickly and safely in the mail. I was pleased with the hold system the company offers so you can contemplate your purchase. Can’t recommend highly enough. Neli was kind helpful and knowledgeable.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Olivia, Thank you very much for your wonderful review and for your recommendation! We're happy to hear you had a wonderful experience with us and look forward to working with you again in the future. - Neli
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A. A.
Jun 18, 2024
Verified reviewWe are repeat customers. Very good first experience and as happy the second time. Excellent communication, accurate mock-ups, met promised delivery schedule.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jim, Thank you very much for your continued trust in us! We look forward to hearing from you again in the future. - Lauren
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A. A.
Jun 17, 2024
Verified reviewI had very pleasant communications with Marie with very quick responses every time. Due to to circumstances concerning my local jeweller, I had to ask for a continuation for the reserve I had on a particular sapphire, which was no problem at all. The stone was exactly as described and will fit perfectly in the ring setting I was envisioning. I’m very happy with my purchase and would highly recommend.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Fiona, Thank you very much for sharing your wonderful experience with us and for your recommendation. We look forward to hearing from you again in the future. - Marie
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A. A.
Jun 16, 2024
Verified reviewEasy, and special experience, love the care by the staff, especially Katherine, and the unparalleled designs
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Andrew, Thank you very much for your kind words! It was such a pleasure working with you. - Katherine
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A. A.
Jun 13, 2024
Verified reviewA great experience at The Natural Emerald Company. Lauren was extremely helpful helping us find the perfect ring.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Paul, Thank you very much for your kind review! So happy to have helped. Enjoy the ring! - Lauren
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A. A.
Jun 12, 2024
Verified reviewI am so happy with my ring that the Natural Sapphire jewelers designed for me. None of this would have been possible without the assistance of Lauren. I was kept totally informed of the process along the way. I have received so many compliments on my ring.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Sharon, Thank you very much for choosing to work with us! We really value your feedback and appreciate your honest review. so happy to have helped. - Lauren
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A. A.
Jun 8, 2024
Verified reviewFive stars!! Charolette was great help and wonderful to work with!! The Emerald is stunning!!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Dustin, Thank you very much for your great review! We look forward to hearing from you again in the future. - Charlotte
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A. A.
Jun 8, 2024
Verified reviewThe site was simple and easy to navigate, the customisation was very intuitive and good for a partial look before purchasing the product. The customer service was great and dealing with Charlotte Arnstein was very easy and they were extremely helpful. I am very happy with my purchase and would recommend this company to anyone looking for good quality gems or rings.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Connor, Thank you very much for sharing your wonderful experience with us and for your recommendation! I'm glad to hear you're happy with your purchase. - Charlotte
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A. A.
Jun 8, 2024
Verified reviewFantastic quality of products and wonderful service! Lauren in particular was a huge help :)
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Andrew, Thank you very much for your kind review! I am so happy to have helped. - Lauren
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A. A.
Jun 8, 2024
Verified reviewEasy fast and received what I paid for. Well packaged.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Robert, Thank you very much for your kind review. It means a lot to us.
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A. A.
Jun 5, 2024
Verified reviewAwesome service
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Salvador, Thank you very much for your kind review! - Ashley
Reviews displayed in chronological order
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