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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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B. B.
Mar 6, 2025
Verified reviewWorking with Charlotte at The Natural Sapphire Company was a total pleasure. I've never bought expensive jewels online, but the ability to call and speak with someone in person while designing online with their expert team was a HUGE win. Thank you for making this so much fun. I love my engagement ring!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your wonderful review! It was a joy working on this gorgeous ring. I’m so happy to hear that you enjoyed the process and love your ring. Wishing you all the best! - Charlotte
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M. H.
Mar 4, 2025
Verified reviewAmazing store! All perfect including international shipping and customer support. Highly recommended
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you very much for choosing us and for your recommendation! Your feedback means a lot to us. We look forward to assisting you again in the future! - Hannah
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J. Y.
Mar 4, 2025
Verified reviewNeli was amazing and The Natural Sapphire company really helped me create something special.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jared, Thank you so much for your kind words! I'm so glad I could help create something special for you. It was a pleasure working with you! - Neli
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K. C.
Mar 4, 2025
Verified reviewBeautiful ring fits amazing
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Kaylah, Thank you very much for your kind review! Enjoy the ring! - Lauren
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P. C.
Mar 2, 2025
Verified reviewI worked with Charlotte Arnstein at NSC ,on three of my purchases for my daughter and myself. Firstly , I found the honestly and helpfulness of Charlotte amazing !! Its been a pleasure to work with her. Secondly , the quality of the stones has been exceptional. Lastly, the craftsmanship of the whole jewelry put together was par excellence !! We get compliments on our jewelry where ever we go and also just makes us feel great to wear a real beautiful piece of jewelry. Thank you NSC !!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Pam, Thank you very much for your kind words! It was a pleasure working with you, and I’m so happy you’re enjoying your jewelry. Looking forward to assisting you again in the future! - Charlotte
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H. V.
Feb 26, 2025
Verified reviewMy fiancée and I couldn’t be happier with our experience! Thank you to Lauren and Natural Sapphire Company for making our engagement special! They worked with me to ensure that the ring would arrive on schedule and delivered as promised. I highly recommend them for anyone looking to purchase sapphire jewelry!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Hank, Thank you very much for your wonderful feedback and recommendation! We are so happy to hear that you and your fiancée are pleased with your experience. It was a pleasure working with you, and congratulations on your engagement! - Lauren
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A. S.
Feb 24, 2025
Verified reviewWebsite had incredible information and descriptions of jewels, cuts, origin, ect. High quality natural jewels that your loved one will appreciate! Looked at numerous other vendors and these guys are just better than others in natural jewels, authenticity verification, navigation of website, providing detailed information, and visual representation. You will not be disappointed.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Andrew, Thank you very much for your kind feedback! It means the world to us, and we’re thrilled to hear that you’re happy with the overall process. Thank you for choosing us, and we look forward to serving you again! - Marie
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B. C.
Feb 21, 2025
Verified reviewAmrita Kundu at the National Sapphire Company was incredible! She was a pleasure to work with. She provided a large selection of Sapphires to choose from and was very accommodating when I decided to change stone shapes. She was gracious, knowledgeable and promptly answered my questions. Now I have a beautiful Sapphire pendent as a retirement gift! I would highly recommend Amrita and the company when purchasing a sapphire.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Brenda, Thank you so much for your wonderful review! It was such a joy working on this gorgeous pendant. I’m so glad you’re happy with your purchase. Enjoy your stunning pendant, and thank you for the recommendation! - Amrita
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J. P.
Feb 21, 2025
Verified reviewMy sales agent Katherine was fantastic. The earrings were brilliant.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi John, Thank you very much for your kind review! It's great that you were happy with the purchase. - Katherine
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S. P.
Feb 21, 2025
Verified reviewWe had a wonderful experience working with Charlotte. She was quick to respond with our requests and my ring is absolutely stunning. I couldn’t love it more. We will definitely work with her again. Highly recommend The Natural Sapphire Company!!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Sarah, Thank you for your wonderful review and recommendation! I’m so happy you had a great experience and love your stunning ring. We look forward to working with you again in the future! - Charlotte
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D. M.
Feb 18, 2025
Verified reviewI was well pleased with the order and the whole process was great with many updates informing me about how long it would take and the phases required. The package arrived impeccably packed and shipped with all of the paperwork in order along with the beautiful necklace and stone.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Daniel, Thank you very much for choosing to work with us! We’re thrilled to hear you were pleased with the entire process and that everything arrived perfectly. - Amrita
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J. S.
Feb 15, 2025
Verified reviewLovely necklace, will likely purchase from company again.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jane, Thank you very much for your kind review! I am so glad you love the necklace. It is so special. Enjoy! - Hannah
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D. M.
Feb 14, 2025
Verified reviewThis is my second order from NSC. They always communicate promptly and clearly, offer competitive prices, and deliver quickly. And my wife is always happy with the end result!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Dan, Thank you very much for your continued trust in us! We're so glad to hear you had another great experience and that your wife loves the results. We look forward to serving you again! - Charlotte
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L. M.
Feb 13, 2025
Verified reviewGreat experience. Lauren is very helpful and knowledgeable.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Liann, Thank you very much for your continued trust in us! So happy to have helped. - Lauren
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B. M.
Feb 12, 2025
Verified reviewBeautifully crafted jewelry, and excellent customer service. We were in communication every step of the ring being built. I'm very happy and my future wife loves the ring.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Benjamin, Thank you very much for the fantastic review! We're thrilled that you and your future wife love the ring. Wishing you both all the best! - Marie
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G. M.
Feb 11, 2025
Verified reviewI got lost on the site, but in a good way. I think I ended up with 7 favorites because there are so many choices. I finally decided on a custom piece that was made to my exact specifications. I love that I could “see” what it would look like with the stone and setting I selected. The mock up was great and my necklace is even more beautiful in person!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Gail, Thank you very much for your wonderful feedback! We're so glad you enjoyed the selection process and that your custom piece turned out even more beautiful. Enjoy your necklace! - Marie
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C. T.
Feb 7, 2025
Verified reviewWonderful experience! My client services rep Charlotte was responsive, helpful, and clearly cared about making my experience buying a ring incredible. The ring is as gorgeous as I had hoped as well. Would recommend! Cole T.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Cole, Thank you very much for your kind words and for your recommendation! I'm so glad to hear you had a wonderful experience and love the ring. It was such a joy working on this gorgeous ring! - Charlotte
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K. B.
Feb 6, 2025
Verified reviewI've purchased quite a few gemstones form The Natural Gemstone Company. I'm writing this to let everyone know that you can count on receiving the utmost beautiful gemstone, with great customer service. I am completely satisfied and will continue to shop at The Natural Gemstone Company. I've worked with Neli and Marie and they're awesome!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Keri, Thank you so much for your wonderful review! I’m so glad you’re happy with your gemstones. I truly appreciate your trust and look forward to assisting you again! - Neli
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L. N.
Feb 5, 2025
Verified reviewMy family had a wonderful experience with the Natural Sapphire Company. We had the pleasure of working with Charlotte, who was expert and professional from day one. She helped us design our project, was communicative and informative throughout sharing everything we needed to know to create a beautiful ring. We recommend the Natural Sapphire Company without hesitation… it is a first class operation with high-quality products and wonderful owners and employees.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Linda, Thank you for your kind words! We're delighted that you and your family had a wonderful experience. It was a pleasure assisting you in creating your beautiful ring. Your recommendation means so much to us! - Charlotte
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J. G.
Feb 4, 2025
Verified reviewLauren was so professional! I am so happy with the beauty of my emerald, the cost, and the timeliness in having it made and delivered. It couldn't have gone any better and that is the truth!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jenny, Thank you very much for your wonderful feedback! I'm so happy to hear that you're pleased with your purchase. It was a pleasure working with you! - Lauren
Reviews displayed in chronological order
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