Reviews for Spasalon.us

Total: 1 377 reviews since 29/01/2016

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4.3

Based on 26 reviews from the last 12 months

  • 82%
  • 11%
  • 2%
  • 1%
  • 3%

icon sparkle Review Summary

The website offers a user-friendly experience with easy navigation and a wide range of options. Customer service is frequently praised for being helpful and efficient. Many users report satisfaction with their orders and the overall ease of purchasing from SpaSalon.

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  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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icon sparkle Review Summary

The website offers a user-friendly experience with easy navigation and a wide range of options. Customer service is frequently praised for being helpful and efficient. Many users report satisfaction with their orders and the overall ease of purchasing from SpaSalon.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Thanks for your feedback!
Helpful?
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  • 82%
  • 11%
  • 2%
  • 1%
  • 3%

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  • A. A.

    Sep 12, 2023

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    I enjoyed my experience and I found the perfect chairs

  • A. A.

    Sep 12, 2023

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    Easy and lots of parts available..hard to find parts elsewhere..thank you

  • A. A.

    Aug 31, 2023

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    Byron helped me completing my order and it was the best service I could have

  • A. A.

    Aug 2, 2023

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    I have used this site before with great success

  • A. A.

    Jul 15, 2023

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    So far my experience has been good. Easy ordering and payment. Waiting for item to be shipped

  • A. A.

    Jul 8, 2023

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    The quality is great compare to T4

  • A. A.

    Jul 7, 2023

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    Easy to order

  • A. A.

    Jun 30, 2023

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    Great and easy order

  • A. A.

    Jun 6, 2023

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    the order was cancelled. Spoke to a couple reps and know one knew when the bed would arrive. They kept saying “you will get an email when the order is processed” but kept evading the central question “when will the bed arrive to my business ? It doesn’t do any good if the bed arrives in 6 months. Fishy business.

    Reply from spasalon.us

    I apologize for the fact that you had a difficult experience with our company. Our representatives strive to give every customer a great experience and we try to improve upon ourselves every day. Please be aware that our shipping time is about 10 business days but, until the order is paid for and processed, it is impossible to know specifically when the items will arrive as that is largely dependent upon the freight companies and carriers. Nonetheless, it sounds like there may have been a miscommunication since our representatives can always give you an approximate timeframe for when the order will arrive based on our general delivery guidelines of ten business days. Therefore, if you change your mind and would like to continue with an order, please feel free to contact our customer support team.

  • A. A.

    May 17, 2023

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    Easy to navigate the website

  • A. A.

    May 16, 2023

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    Amazing service to help me navigate a faulty pump on my unit. The rep was exceptionally knowledgeable and followed up about delivery !!!! 10 ⭐️

  • A. A.

    Apr 27, 2023

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    Buy goods without sending goods to customers, take money from customers, do not send goods and do not return money to customers

    Reply from spasalon.us

    Dear Xuan Nguyen, We would like to start by apologizing for any inconvenience caused regarding the issue you mentioned. We understand how frustrating it can be when you purchase a product, and it does not arrive. We would like to inform you that we take all customer complaints seriously, and we have investigated this matter thoroughly. After reviewing our records, we found that there was an issue with the dispatch system that resulted in your order not being shipped. We have processed a refund for the full amount of your purchase, and the funds should appear in your account within a few business days. We understand that this situation may have caused you undue stress and we deeply apologize for that. We would like to assure you that we have taken steps to ensure that this type of situation does not occur again in the future. We value our customers' trust and strive to provide the best possible service. Please do not hesitate to contact us if you have any further questions or concerns. Thank you for bringing this to our attention. Sincerely

    Reply from A. A.

    your fault is not my fault why did you deduct my money?? I can't understand what you guys are doing? I checked you for $1465.69 why did you check me for $1417.62 ????

    Reply from spasalon.us

    We can refund for only what we received.

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  • A. A.

    Apr 27, 2023

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    Awesome service, on time delivery, prompt resolution response and part availability!

    Reply from spasalon.us

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our service to be awesome, and that our team was able to provide you with on-time delivery, prompt resolution response, and availability of parts. At our company, we take great pride in providing exceptional service to our customers, and we're so glad to hear that we met your expectations. We understand how important it is to receive your orders on time, and we always strive to ensure that our customers receive their products promptly and with the highest level of quality. Your kind words are a true motivation for us to keep working hard and providing the best service possible. We're honored to have earned your trust and confidence, and we look forward to serving you again in the future. Thank you once again for choosing our company, and for giving us the opportunity to provide you with excellent service.

  • A. A.

    Apr 27, 2023

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    I like it

    Reply from spasalon.us

    Thank you for letting us know! If you have any other questions or concerns, please don't hesitate to ask. We appreciate your business.

  • A. A.

    Apr 27, 2023

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    Here is the best place to buy your items for beauty.

  • A. A.

    Apr 13, 2023

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    Lisa is very responsive and efficient. I never have to wait for a reply, and she always seems to find what I need despite the limited info I give to her. Spasalon is a pleasure to deal with.

    Reply from spasalon.us

    Thank you so much for your kind words about Lisa and our company. We are delighted to hear that you find our service responsive and efficient. Our team takes great pride in delivering high-quality service to our clients, and we're pleased to hear that we're meeting your expectations. It's fantastic to hear that Lisa has been able to assist you in finding what you need despite the limited information provided. We strive to understand our clients' needs and provide the best solutions possible. Thank you for your continued trust in SpaSalon.us, and we look forward to serving you in the future. Sincerely,

  • A. A.

    Apr 4, 2023

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    Good so far for my first order but it should be charging credit card fee.

  • A. A.

    Apr 4, 2023

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    The ordering was simple and straight forward. SpaSalon had the exact chair I was looking for at the best price.

    Reply from spasalon.us

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found the ordering process to be simple and straightforward, and that we had the exact chair you were looking for at the best price. At SpaSalon.us, we strive to provide our customers with a hassle-free and convenient ordering process. We understand that searching for the right product can be overwhelming, which is why we make it our priority to offer a wide selection of high-quality products at competitive prices. We're delighted to hear that we met your expectations, and we're grateful for the opportunity to earn your trust and confidence. Thank you for choosing SpaSalon, and we look forward to serving you again in the future. Best regards,

  • A. A.

    Mar 24, 2023

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    thanks

    Reply from spasalon.us

    You're welcome! If you have any further questions or concerns, please don't hesitate to ask. It was my pleasure to assist you.

  • A. A.

    Mar 14, 2023

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    I been ordered since I was open salon Thank you so much

    Reply from spasalon.us

    Thank you so much for your loyalty and continued support! We're honored to have been a part of your salon's journey from the beginning, and we're grateful for the trust you've placed in us. At SpaSalon.us, we're committed to providing our customers with the highest level of service and quality products. We understand that your salon's success depends on having the right tools and equipment, and we're glad that we've been able to provide you with what you need to run your business. Thank you once again for choosing SpaSalon.us, and we look forward to continuing to serve you in the years to come. Best regards,

Reviews displayed in chronological order

About Spasalon.us

SpaSalon.us

Since 2004, SpaSalon.us has been the e-commerce market leader in spa salon equipment sales and services. They are the US’s most visited independent equipment website and expect to completely monopolize the spa industry by reaching out to the medical spa industry in a short future. The business provide every spa/salon business owner with the most up to date, designer, efficient, practical and safe equipment and supplies to help them become successful business owners as well as educate and support them along the way. They support the free market ideology. What that means is connecting suppliers in the direct line of price competition so that their customers can get the best price. Their online shopping experience with integrity has been the core value.

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5805 State Bridge Rd Ste G247 , Johns Creek 30097

www.spasalon.us Health and beauty
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