Customer reviews for lamaisonvalmont.com

Customer reviews

• 5 / 5

  

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  Great customer service

  Review of 4/25/25, following an experience of 4/15/25 by LAURENE P.

• 1 / 5

  

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  I have always been Valmont faithful. Even travel to the spa. But the delay and lack of follow up was very disappointing.

  Review of 4/25/25, following an experience of 3/20/25 by ANNIE M.

  Answer by lamaisonvalmont.com

  

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  Dear Annie, Thank you for your continued loyalty to Valmont — we’re truly honored by your trust and support, especially knowing you’ve even visited our spa. We sincerely apologize for the delay and lack of follow-up with your recent order. It was placed on March 20th and delivered on April 18th, with the delay due to customs clearance for the Essence of Gold Sturgeon. As mentioned on our website, this product may require additional shipping time due to its unique formulation. We understand your frustration and are committed to making it right. Our team will be in touch via customercare@evalmont.com to offer compensation, as your satisfaction is our top priority. With sincere apologies, Your Valmont team

• 5 / 5

  

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  It was easy to find the items I'm interested in, however, it would be great if it were easier to find how to use the product and in which order.

  Review of 4/23/25, following an experience of 4/9/25 by CALEIGH N. *

  *Pseudonymized data at the request of the author

  Answer by lamaisonvalmont.com

  

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  Thank you so much for taking the time to share your thoughts with us. We’re delighted to hear that you found our products easily! We truly appreciate your suggestion regarding clearer usage instructions and the order of application — feedback like yours is incredibly valuable as we continuously work to improve the customer experience. Should you need any personalized guidance, feel free to reach out to us at customercare@evalmont.com — we’ll be happy to assist you. Thank you again for your support! Best regards, Your Valmont Team

• 5 / 5

  

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  Well laid out and easy to navigate.

  Review of 4/18/25, following an experience of 4/9/25 by YVONNE H.

  Answer by lamaisonvalmont.com

  

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  Hello, Thank you so much for your kind words! We’re thrilled to hear that you found our site well laid out and easy to navigate. Your feedback is invaluable to us, and it motivates our team to continue providing a user-friendly experience. We appreciate your support! Warm regards, Your Valmont team

• 5 / 5

  

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  I was introduced to your products at Total Skin, 119 East 83rd Street, NYC, 10028, many years ago. They have done well by me and intend to continue using them.

  Review of 4/10/25, following an experience of 3/25/25 by ANDREW B.

  Answer by lamaisonvalmont.com

  

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  Hello, Thank you so much for your kind words and for sharing your positive experience with our products! It’s wonderful to hear that they’ve been beneficial for you since your introduction at Total Skin. We truly appreciate your continued support and look forward to serving you for many more years to come. Warm regards, Your team

• 5 / 5

  

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  Excellent service. Order arrived quickly and in excellent condition

  Review of 4/8/25, following an experience of 3/28/25 by CLAUDINE W.

• 2 / 5

  

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  I’m very upset and frustrated that I haven’t received my order which includes a $1000 jar of face cream. I received a notice from you that DSL had contacted me with no response. THAT IS NOT TRUE!!! I received an email from you to contact DSL, which is totally impossible to talk to a human being!!! I have nothing except the knowledge that my payment to you went through with PayPal for $1400 + dollars. What can I do next? I don’t have a tracking number for the items and cannot get in touch with DSL. Ruth Ellen Weems reweems@icloud.com 828-719-8909

  Review of 4/5/25, following an experience of 3/22/25 by TREY K. *

  *Pseudonymized data at the request of the author

  Answer by lamaisonvalmont.com

  

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  Dear Ms. Weems, Thank you for reaching out. We sincerely apologize for the inconvenience you are experiencing regarding your recent order. Please rest assured that our team has already contacted you via customercare@evalmont.com to assist you in resolving this issue as quickly and efficiently as possible. We are currently investigating the situation with our logistics partner and will do our utmost to find a swift resolution. We remain at your disposal for any further assistance and truly appreciate your patience. Warm regards, customercare@evalmont.com

• 5 / 5

  

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  Very satisfied!

  Review of 4/4/25, following an experience of 3/19/25 by YEWANDE A.

• 5 / 5

  

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  Yes, it is very quick delivery and DHL service is convenient for delivery to drop point for collection.

  Review of 4/4/25, following an experience of 3/21/25 by WILSON H.

• 5 / 5

  

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  The samples and advice I received help me to make current and future purchasing decisions.

  Review of 4/4/25, following an experience of 3/24/25 by ELISENDA G.

• 3 / 5

  

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  It’s fine

  Review of 4/1/25, following an experience of 3/19/25 by XIAOHONG W.

• 4 / 5

  

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  Shopping directly at Valmont's online portal was seamless and easy! I pulled out one star to give way for a little suggestion for improvement, which is for Valmont to consider disclosing each product's full ingredient list. My next goal is trying out their apex line L'Elixir Des Glaciers.

  Review of 4/1/25, following an experience of 3/19/25 by JOSEPH A.

• 5 / 5

  

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  Fast delivery and beautiful packaging.

  Review of 3/29/25, following an experience of 3/18/25 by IVA H.

• 5 / 5

  

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  I have been using Valmont for decades now , I must say that out of your products that I have used I live prime renewing pack the best , unfortunately your sizes are getting much smaller while prices have substantially increased. would be nice if you start selling the renewing pact in 100 /200 ml again,.

  Review of 3/27/25, following an experience of 2/21/25 by NICOLE S.

  Answer by lamaisonvalmont.com

  

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  Dear Valued Customer, Thank you for sharing your thoughts and for your long-standing loyalty to Valmont! We are thrilled to hear that you love the Prime Renewing Pack. Your input will be taken into consideration as we strive to enhance our offerings. Warm regards, The Valmont Team

  Answer by Nicole S

  

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  My pleasure , thank you .

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• 5 / 5

  

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  Excellent service, prompt and smooth international shipping

  Review of 3/26/25, following an experience of 2/24/25 by SERHAN Y.

• 3 / 5

  

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  I wish there was more in formation on color choices available before making a purchase.

  Review of 3/26/25, following an experience of 2/18/25 by JILLIAN W.

• 5 / 5

  

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  Super.

  Review of 3/21/25, following an experience of 3/9/25 by MARIANNE M.

• 5 / 5

  

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  such a great site to use. always easy.

  Review of 3/21/25, following an experience of 3/11/25 by ANN M.

• 5 / 5

  

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  I know about this brand through my cosmetologist. I like, i love. It’s really the best.

  Review of 3/20/25, following an experience of 3/11/25 by KEELY B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 3/11/25, following an experience of 12/23/24 by DIANA D.

• 5 / 5

  

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  I love Valmont skincare and make it a priority in my daily skincare routine. I love the packaging - elegant and not too over the top. I love the fragrance - so girly. I especially love the results.

  Review of 3/6/25, following an experience of 2/14/25 by J LYNN O.

• 5 / 5

  

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  CAME QUICKLY WITH LOVELY SAMPLES. THANKS

  Review of 3/5/25, following an experience of 2/13/25 by PAMELA H.

• 5 / 5

  

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  Sort of irritating had to pay additional fee for international shipping by dhl you should include it when items purchased as I don’t like giving credit card over internet to site in addition to valmont

  Review of 3/5/25, following an experience of 2/9/25 by CYNTHIA P.

  Answer by lamaisonvalmont.com

  

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  Thank you for reaching out. We completely understand your frustration regarding the additional DHL shipping fee. We are looking into this issue and will get back to you as soon as possible. In the meantime, please feel free to contact us directly at customercare@evalmont.com. No worries—if these costs were not originally planned, we will proceed with a refund. We appreciate your patience and will update you shortly.

  Answer by Cynthia P

  

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  Thank you very much!

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• 1 / 5

  

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  Order did not arrive and customer service was non existent

  Review of 2/27/25, following an experience of 1/31/25 by BETH H.

  Answer by lamaisonvalmont.com

  

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  Dear Beth, We sincerely apologize for the inconvenience caused by the non-delivery of your order and for any difficulty in reaching our customer service team. For any future concerns, please feel free to reach out to us directly at customercare@evalmont.com—we are always here to assist you. We will now process to the refund for your order. Please allow a few days for it to reflect in your account. Again, we truly regret this experience and appreciate your understanding. Best regards, Your Valmont team

  Answer by Beth H

  

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  Thanks for the reply however I did reach out to the customer service email you provided and this the frustration with no resolution or solutions offered

  Answer by lamaisonvalmont.com

  

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  Thank you for your response. We sincerely regret any frustration caused. After checking our system, we could not find any emails coming from your address. However, no worries—we will proceed with your refund immediately. Please allow a few days for it to reflect in your account. We truly apologize for this experience and appreciate your patience. If you need any further assistance, feel free to reach out. Best regards,

  Answer by Beth H

  

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  I am not at home but house sitter informed me this package has appeared . Refund not necessary .

  Answer by lamaisonvalmont.com

  

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  Dear Beth, Thank you for your honesty—we truly appreciate it. We have also contacted you directly via email from customercare@evalmont.com regarding this matter. Please feel free to check your inbox and let us know if you need any further assistance. Warm regards, Your Valmont team

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• 5 / 5

  

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  Very quick and awesome Service

  Review of 2/25/25, following an experience of 2/2/25 by JHONNY C.

• 5 / 5

  

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  Easy

  Review of 2/22/25, following an experience of 1/29/25 by DOREEN B.

• 5 / 5

  

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  Easy!

  Review of 2/22/25, following an experience of 1/27/25 by CAROLINE B.

• 5 / 5

  

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  Great quality product. After RF trauma and scabs on my face this cream helps me heal and recover my face .

  Review of 2/22/25, following an experience of 1/27/25 by JALIN S.

• 4 / 5

  

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  I love your products but am having trouble tracking my purchases on your website. I have homes in several different locations, so the list of past orders has helped me in the past to keep track of what products I have in each place. However, on the website just now it only shows my orders up to June 2024. Of course, this latest order is not there, nor are any of my orders in the last half of 2024. This leaves me uncertain as to what products I have at each place, so I don't really know what I need to order today.

  Review of 2/22/25, following an experience of 1/6/25 by CHARLOTTE W.

• 4 / 5

  

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  was not an easy one; due to custom in Romania, long time to get thru and support for Valmont call center was not of help, in due time; it required a lot if emails, FB messages and LinkedIn in order get a pertinent reply...sorry, but, that was my case...30 days delivery time

  Review of 2/13/25, following an experience of 12/20/24 by ANDREA C.

  Answer by lamaisonvalmont.com

  

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  Dear Andrea, We sincerely regret the inconvenience you experienced with your recent order and truly appreciate your patience throughout this process. We understand that customs formalities can be frustrating, and while they are unfortunately beyond our control, we remain committed to providing the best possible customer experience. As a token of our appreciation for your patience and loyalty, we will be reaching out to you shortly to confirm a compensation. Our customer care team is always available at customercare@evalmont.com should you need further assistance. Thank you for your trust in Valmont, and we look forward to serving you again in the future. Best regards, Your Valmont team

• 4 / 5

  

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  The overall experience was great, really enjoyed the exclusive gifts. However the process of the coupon application was confusing, the gifts can not be claimed when i meet the required spending amount that shows on the website.

  Review of 2/8/25, following an experience of 1/16/25 by JUDY L.

  Answer by lamaisonvalmont.com

  

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  Thank you for your feedback. We’re delighted to hear that you enjoyed the exclusive gifts and had a great experience overall. If you have any further questions or need assistance, our team remains at your disposal at customercare@evalmont.com. Your feedback is valuable to us, and we will continue improving to enhance your experience. Best regards, Valmont Customer Care Team

• 4 / 5

  

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  Shopping was convenient, and my order arrived quickly. However, you can find the same creams online for much cheaper (for example Galaxus). If you want customers to buy from your website, consider offering more incentives like free gifts and sample creams.

  Review of 2/7/25, following an experience of 1/16/25 by CYDNEY K. *

  *Pseudonymized data at the request of the author

  Answer by lamaisonvalmont.com

  

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  Thank you for your feedback and time. We want to clarify that Galaxus is not one of our official partners. We ship all orders directly from our Swiss warehouse, ensuring freshness and authenticity of our products. We are also happy to offer gifts and sample creams with each order as a token of appreciation for our customers. We truly value your input and will keep it in mind as we continue to improve our service. :)

• 5 / 5

  

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  Valmont products embody the pinnacle of luxury skincare—Each product is a testament to the brand’s unwavering commitment to quality, delivering unparalleled results that elevate skincare. Beyond the exceptional performance of their products, Valmont’s customer service is nothing short of impeccable. Every interaction is defined by attentiveness, professionalism, and a genuine passion for excellence, ensuring that each client feels valued and cared for. From the moment you experience Valmont, it is clear that this is more than skincare—it is an indulgence, a ritual, and a celebration of timeless beauty. You are truly a distinguished brand in every sense.

  Review of 2/6/25, following an experience of 1/14/25 by ANOUSCHKA B.

  Answer by lamaisonvalmont.com

  

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  Dear Anouschka, thank you for your wonderful words! Your appreciation means so much to us. We are truly grateful for your trust and loyalty. Warm regards, Your Valmont team

• 5 / 5

  

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  Great

  Review of 1/24/25, following an experience of 1/3/25 by NILANJANA B.

• 5 / 5

  

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  It us difficult to find Valmont my favorite beauty creams win the US having aways purchased them in Switzerland. But now I have and I am very happy!

  Review of 1/23/25, following an experience of 1/2/25 by SHERYL T.

• 5 / 5

  

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  Everything gorgeous!

  Review of 1/17/25, following an experience of 12/27/24 by LYNN P.

• 5 / 5

  

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  The navigation on the site was easy, and I was impressed with very fast delivery from Europe to the United States.

  Review of 1/14/25, following an experience of 12/15/24 by ELENA D.

• 5 / 5

  

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  Fast shipping, nicely packaged. Hope there will always be free shipping.

  Review of 1/10/25, following an experience of 12/17/24 by DIANA D.

• 5 / 5

  

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  Well thought out web site. Amazing products and quick, free shipping. The product worked amazingly.

  Review of 1/10/25, following an experience of 12/17/24 by ROGEAN M.

• 5 / 5

  

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  Shopping was easy and delivery was very speedy !

  Review of 1/10/25, following an experience of 12/19/24 by HEATHER K.

• 5 / 5

  

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  Ordered Det02x Cream, it comes with gifts and samples that I really love. I bought a Valmont Advent Calendar that I could tried lots of different products a few years ago. But sadly this year’s Advent Calendar was a bit too expensive with a price tag of £1960. I bought a pot of detox cream instead. Luckily it was a really good product and got my skin refresh after applying to my skin. I recommend this brand to my friends but they said the price was expensive.

  Review of 1/3/25, following an experience of 12/9/24 by XIN S.

  Answer by lamaisonvalmont.com

  

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  Thank you for sharing your experience with our Deto2x Cream and the accompanying gifts and samples. We're thrilled to hear it refreshed your skin and that you're enjoying its benefits! We’re also glad you’ve explored our range through the Advent Calendar in the past. While this year’s edition is more luxurious, we hope our products continue to deliver quality and performance that you value. Your recommendations mean so much to us, and we appreciate your trust in Valmont. If there’s anything else we can assist you with, please let us know. Warm regards, Your Valmont team

• 5 / 5

  

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  The delivery and communication was great

  Review of 12/24/24, following an experience of 12/1/24 by JEKATERINA A.

• 4 / 5

  

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  Shipping was efficient, the items we packed with care to avoid damage.

  Review of 12/24/24, following an experience of 11/24/24 by ROSA J.

• 5 / 5

  

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  Vielen Dank für Ihre Produkte, sie haben einfach meine Bedürfnisse erfüllt und besonderen Dank für die Geschenke

  Review of 12/24/24, following an experience of 11/30/24 by GANNA K.

• 5 / 5

  

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  The Valmont website is easy to use,the products are explained beautifully through photographs and written descriptions

  Review of 12/19/24, following an experience of 11/26/24 by CERIS C.

• 5 / 5

  

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  The site is easy to navigate and the explanation on how to use each product very helpful. Fastest delivery I have ever experienced.

  Review of 12/18/24, following an experience of 11/25/24 by ELISE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Considering this was shipped from overseas I am was very impressed by how quickly my package arrived. I recently discovered Valmont while at the Rosewood Spa in Bermuda and I couldn’t be happier since buying the luminosity line…love the company and products!

  Review of 12/17/24, following an experience of 11/23/24 by PAULINE M.

• 1 / 5

  

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  Way overpriced perfume. Have bought it as anniversary gift, and it has ruined all celebration as it came with broken lid which is nono for the perfume of 490 euros. Support has send me new lid but even dis not add any complementary gift to it in order to compensate somehow ruined anniversary. Moreover, the perfume is weak lasts for couple of hours only.

  Review of 12/10/24, following an experience of 11/13/24 by TASHA D.

  Answer by lamaisonvalmont.com

  

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  Dear Tasha, Thank you for sharing your experience with us. We deeply regret the inconvenience caused by the broken lid, which is an isolated incident and something we’ve not encountered before. We’re glad we could promptly replace it for you. As a gesture of goodwill and to further compensate for your disappointment, we will proceed with a partial refund of your order. Additionally, the compensation code we shared with you remains valid for future use. Should you have any further concerns or require assistance, please don’t hesitate to contact us directly—we are always here to help. Warm regards, Your Valmont team

  Answer by Tasha D

  

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  Partial refund will satisfy me indeed, hope it will be sufficient.

  Answer by lamaisonvalmont.com

  

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  Dear Tasha, Thank you for your reply. We’re pleased to confirm that we will proceed with the partial refund today. You should see the amount reflected in your account very soon. Should you have any further questions or need assistance, please don’t hesitate to reach out—we’re here for you. Warm regards, Your Valmont team

  Answer by Tasha D

  

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  Much appreciate! Wish you wonderful rest of the day

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• 5 / 5

  

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  very easy1

  Review of 12/10/24, following an experience of 11/16/24 by ANTOINETTE R.

• 5 / 5

  

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  Really nice Switzerland products.

  Review of 12/5/24, following an experience of 11/9/24 by JENNY S.

• 1 / 5

  

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  This is my first purchase of valont skin care products. When I got the package. I was very happy to the record an open box video. What I didn't realize was that there was a mask missing. I bought two different masks. Then I contacted the customer service.customer service was very slow to respond to emails. I reply to my email once a week. The last time I replied to my email was last Thursday. So far the problem has not been solved. And No welcome gift. I'll email to customer service right away. I didn't get help.

  Review of 12/4/24, following an experience of 11/12/24 by KATHY D.

  Answer by lamaisonvalmont.com

  

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  Thank you for reaching out to us and for sharing your experience. We sincerely apologize for the inconvenience and frustration caused by the missing mask and the delay in our response. Please rest assured that we are actively investigating this issue to understand what went wrong. We will get back to you as quickly as possible with a resolution. Your satisfaction is our priority, and we appreciate your patience and understanding while we work to address this matter.

• 5 / 5

  

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  Everything is great!

  Review of 12/3/24, following an experience of 11/11/24 by VIOLETA K.

• 5 / 5

  

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  Good quality products! Always send samples with my order! I am able to pass those on to my family and friends to try out as well!

  Review of 12/3/24, following an experience of 11/11/24 by SVETLANA V.

• 4 / 5

  

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  Smooth and detailed

  Review of 11/30/24, following an experience of 11/11/24 by HANEEN S.

• 5 / 5

  

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  Xxxx

  Review of 11/28/24, following an experience of 9/12/24 by SUELLYN E.

• 5 / 5

  

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  Perfect

  Review of 11/27/24, following an experience of 10/26/24 by ALINA OANA T.

• 3 / 5

  

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  I love Valmont products but I experienced a bit of an issue when the item arrived from Switzerland in Italy. The Italian shipping agent was more helpful than the Valmont customer service, who responded to me a day or two later after my inquiry and did not provide the correct or useful information. I will certainly continue to use Valmont but would suggest not shipping it across country lines since their team seems not very good at this.

  Review of 11/27/24, following an experience of 10/28/24 by LAURA F.

  Answer by lamaisonvalmont.com

  

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  Thank you for your feedback and for your continued trust in Valmont. We sincerely regret the inconvenience caused by the shipping process and any delays in our customer service response. Please know that our teams are committed to improving and providing more seamless support. We are, however, delighted that you enjoy Valmont products and your in-store experiences. Your feedback on cross-border shipping is appreciated and will help us refine our services. Should you need further assistance, we remain at your disposal. Regards, Valmont Team

• 3 / 5

  

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  Product received in poor condition. Unable to return or receive replacement.

  Review of 11/26/24, following an experience of 9/11/24 by NATASHA C.

  Answer by lamaisonvalmont.com

  

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  Dear Natasha, Thank you for your review—it truly means a lot to us. Our customer service team has reached out to support you and is currently awaiting a photo of the product's condition. As this situation is unprecedented, the photos will help our team identify the cause of the issue. Rest assured that as soon as we receive the requested photos, we’ll promptly provide you with the option of either a replacement or a full refund—whichever suits you best. We sincerely appreciate your understanding and collaboration, and we look forward to resolving this matter swiftly. Best regards, Your Valmont team

  Answer by Natasha C

  

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  Hi, I had already sent a photo when I had initially reported this issue. I didn’t hear back from the customer service team after several correspondences. I’m not sure on how to attach an image here.

  Answer by lamaisonvalmont.com

  

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  Dear Natasha, Thank you for your time and patience. Could we kindly ask you to send a picture of the product to customercare@evalmont.com? Our team did not receive it. Once we receive the details, we will prioritize resolving this issue for you. Thank you again for your cooperation. Warm regards, Your Valmont Team

  Answer by Natasha C

  

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  I have just sent it from my email - natasha.chopra22@gmail.com

  Answer by lamaisonvalmont.com

  

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  Dear Natasha, Thank you for sending over the picture and for your patience. We have processed the refund, even though the proof provided does not fully meet our usual standards. We trust you and truly appreciate your understanding. We hope this solution meets your expectations. If you have any further questions, please don’t hesitate to reach out—we’re always here to assist you. Warm regards, Your Valmont team

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• 5 / 5

  

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  Very satisfied!!

  Review of 11/26/24, following an experience of 10/30/24 by MARIIA K.

• 1 / 5

  

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  Worst online shopping experience ever. Painful process, 3 weeks delay, Valmont and Fulfilment org completely out of synch, bombarded with emails. I wanted to have the product with me while travelling 2 months, but due to the delay, I’m now without

  Review of 11/19/24, following an experience of 10/20/24 by ROCKY B. *

  *Pseudonymized data at the request of the author

  Answer by lamaisonvalmont.com

  

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  Dear Stephan, We’re truly sorry for the inconvenience you experienced. Please know we’re investigating this matter and will follow up with you soon. In the meantime, we invite you to contact us directly at customercare@evalmont.com so we can assist you further. Thank you for your understanding, Your Valmont team

• 1 / 5

  

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  I received the damaged package and took photos. But the email response was very slow and did not solve any problem at all. My request was very simple: I did not bear any shipping costs for the return, but when I got the refund, I still received a refund minus my package costs. So I strongly recommend not to buy from the official website, especially for such an expensive product. What you will get: absolutely no customer service, and emails that do not solve the problem at all. Waste of everyone's time.

  Review of 11/9/24, following an experience of 10/14/24 by FLORIA H.

  Answer by lamaisonvalmont.com

  

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  Dear Floria, Thank you for reaching out to us, and we apologize for the frustration you experienced. We understand that receiving a damaged package is disappointing, and we regret any delays in communication. Upon reviewing your case, we noticed that the return process was not followed as outlined, which might have impacted the handling of your refund. However, as soon as we became aware of the situation, we proceeded with a refund for the returned products to ensure you were promptly assisted. If you have any further questions or if there is anything else we can do to improve your experience, please don’t hesitate to reach out. We are here to help and committed to providing a better service moving forward. Warm regards, Customer Care

• 5 / 5

  

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  Very easy to order

  Review of 11/9/24, following an experience of 10/21/24 by MICHAEL N.

• 5 / 5

  

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  Excellent products from Valmont and efficient online service and delivery. Thank you.

  Review of 11/7/24, following an experience of 10/17/24 by SARA B.

• 5 / 5

  

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  Very happy with the online shopping and the ultra fast delivery. Beautifully packed. Thank you. Love the product

  Review of 11/1/24, following an experience of 10/9/24 by PAT T.

• 5 / 5

  

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  Very good

  Review of 10/26/24, following an experience of 9/27/24 by BING A.

• 5 / 5

  

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  Perfect thanks

  Review of 10/25/24, following an experience of 10/6/24 by JOHAN D.

• 5 / 5

  

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  Very fast delivery. The customer service email responded with my questions with honest information without a marketing spin. I appreciated the detailed response.

  Review of 10/23/24, following an experience of 9/29/24 by KATELYN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This was my first experience using the Valmont product line. It was easy to order and my items arrived very quickly.

  Review of 10/23/24, following an experience of 10/1/24 by LYNDA D.

• 5 / 5

  

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  I am very like.

  Review of 10/15/24, following an experience of 9/22/24 by XIAOYING R.

• 5 / 5

  

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  Love it

  Review of 10/8/24, following an experience of 9/16/24 by DIANA D.

• 5 / 5

  

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  Very easy to order and prompt delivery

  Review of 10/8/24, following an experience of 9/14/24 by DEBORAH D.

• 2 / 5

  

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  Site had few problems, so had to try several times until order was made. Even this review form had coding bugs. I did not receive all the samples you promised.

  Review of 10/8/24, following an experience of 9/10/24 by SIMONAS A.

  Answer by lamaisonvalmont.com

  

  Flag

  Dear Simonas, Thank you for sharing your feedback with us. We greatly appreciate your time and loyalty. As mentioned earlier, our gift-with-purchase offers are based on a minimum spend, and you can find all the details here: https://www.lamaisonvalmont.com/en/seasonal-offers. According to our system, the samples were included in your order. If you have any concerns or feel there’s been an oversight, please don't hesitate to reach out to us at customercare@evalmont.com, and we’ll do our best to find a solution for you. Wishing you a wonderful day ahead. Best regards, Customer Care Valmont

• 5 / 5

  

  Edit Flag

  Everything was nicely described. No problem to navogate or to order.

  Review of 10/8/24, following an experience of 9/17/24 by KATARINA S.

• 5 / 5

  

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  everything was great as always thank you very much i wish i could afford to have all products i just love them

  Review of 9/18/24, following an experience of 7/13/24 by PAULINA R.

• 5 / 5

  

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  Excellent products. I haven’t tried them all but what I have bought has made my skin much better

  Review of 9/18/24, following an experience of 8/21/24 by ESTHER K.

• 5 / 5

  

  Edit Flag

  I have been a Valmont customer since 2012. The products have visibly reduced signs of aging. My concern is delivery from Switzerland to the U.S My recent purchase of Creme Mervveilleuse is delayed by Fish and Wildlife due to the sturgeon eggs ingredient. Is ordering within the U.S. available?

  Review of 9/18/24, following an experience of 8/21/24 by MARCIE K.

  Answer by lamaisonvalmont.com

  

  Flag

  Dear Marcie, Thank you for your message and for your continued trust and loyalty in Valmont since 2012. We are thrilled to hear that our products have visibly reduced the signs of aging for you. We sincerely apologize for the delay with your recent purchase of the Crème Merveilleuse. We understand the concern regarding the delay caused by Fish and Wildlife due to the sturgeon eggs ingredient, and we are currently investigating the situation to ensure that your order arrives as soon as possible. We will keep you informed about your order and appreciate your patience. Please feel free to reach out if you have any further questions or concerns. Our team team will come back to you with the updates. Best regards, The Valmont Team

• 5 / 5

  

  Edit Flag

  Very quick and effective!

  Review of 9/18/24, following an experience of 8/25/24 by ALICJA B.

• 5 / 5

  

  Edit Flag

  Better can offer several options of samples

  Review of 9/14/24, following an experience of 8/18/24 by OCTAVIA C. *

  *Pseudonymized data at the request of the author

  Answer by lamaisonvalmont.com

  

  Flag

  Dear Shirley, Thank you for your valuable feedback. We appreciate your suggestion and will definitely take it into consideration as we continuously strive to improve our offerings. Best regards, The Valmont Team

• 5 / 5

  

  Edit Flag

  the site is very detailed! the fact that there is also the possibility of purchasing some creams in small sizes helps the buyer to try the product before buying the whole quantity .

  Review of 9/6/24, following an experience of 8/9/24 by MITCHELL C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Site was easy to use if you know what you’re looking for.

  Review of 9/4/24, following an experience of 8/12/24 by DEBORAH O.

• 5 / 5

  

  Edit Flag

  Every aspect of the ordering process was excellent as would be expected from Valmont. In the past few years I have switched to ordering my skincare and cosmetics directly from the brand e-commerce sites. I believe one is guaranteed fresh, pristine product by doing so. I have noticed some items seem a bit aged when I have purchased them from a department store. Valmont makes the process even more delightful with the addition of thoughtful samples.

  Review of 9/3/24, following an experience of 7/30/24 by BARBARA I.

  Answer by lamaisonvalmont.com

  

  Flag

  Thank you for your kind words. We're delighted that your experience with Valmont has been exceptional. We're pleased to know this has met your expectations. Our curated samples are a small gesture of appreciation and to discover our products. Your trust in purchasing directly from our e-commerce site means a lot to us, and we take great pride in ensuring that you receive the freshest products every time. We truly value your trust and look forward to continuing to serve you. Regards, Team Valmont

• 4 / 5

  

  Edit Flag

  the item, Icy Falls...is what I really wanted but it was out of stock so I tried the Wonder Falls product

  Review of 8/23/24, following an experience of 7/31/24 by DIANE L.

  Answer by lamaisonvalmont.com

  

  Flag

  Dear Diane, Thank you for your message and for trying our Wonder Falls product. We understand how much you wanted Icy Falls, and it will be restocked on our website in September. We appreciate your patience. Please don't hesitate to reach out if you have any other questions or need further assistance. Customer Care Valmont

  Answer by Diane L

  

  Flag

  thank you! I want to order a few for Christmas gifts!!! And really appreciate the quick shipping services!!!

  Answer by lamaisonvalmont.com

  

  Flag

  Thank you vrey much

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• 5 / 5

  

  Edit Flag

  the website is an easy t navifgate for what I was looking for. It was my first time to purchase from Valmont and try teh foundation based on my freind recommendation, during that I looked at teh skin care products whivh I liked and will purcahse the tems I need.

  Review of 8/14/24, following an experience of 7/24/24 by LINA Z.

• 5 / 5

  

  Edit Flag

  Very beautiful, luxurious and elegant package from La Maison Valmont. One could feel that it was handled in order to really please the receiver.

  Review of 7/27/24, following an experience of 7/4/24 by CAROLINA H.

  Answer by lamaisonvalmont.com

  

  Flag

  Thank you very much for your kind review. We are more than happy to read this.

• 5 / 5

  

  Edit Flag

  Very good

  Review of 7/24/24, following an experience of 7/13/24 by ALEXANDRA A.

• 4 / 5

  

  Edit Flag

  I enjoyed a wonderful Elixir d'Himalaya's facial at the Coworth Park spa and then went online to purchase make up, as they didn't sell it at Coworth park. The colour that I chose is a little too dark for my fair skin, so I think I will have to order a lighter one, but don't want to make another mistake! If you can send a colour chart this would be most helpful? I remember Valmont products at the Eden Roc in Antibes about 10 years ago, before they switched to other brands.

  Review of 7/24/24, following an experience of 7/15/24 by SARA B.

• 2 / 5

  

  Edit Flag

  I am disappointed to find out that product returns are not permitted. Although the “Moisture in a Mask” used to work very well for me, my skin is now more sensitive. The product gave me a burning sensation and my skin felt inflamed, even after I washed it off. But, since I tried it, I cannot return it.

  Review of 7/24/24, following an experience of 7/13/24 by NINA I.

  Answer by lamaisonvalmont.com

  

  Flag

  Dear Nina, Thank you for your feedback. We are sorry to hear about your experience with our Moisturizing With A Mask. Returns are possible, but here are more details on our return policy: products must be unopened and in perfect condition, the order must be complete, and you have 30 days to initiate a return. Certain products, including those containing sturgeon DNA, cannot be returned. This information is available on the product sheets and in your cart. We kindly invite you to share more details with us about your skin inflammation at cosmetovigilance@evalmont.com so our team of experts can assist you and provide personal recommendations. We remain at your disposal for anything you would need. Your Valmont Team

• 1 / 5

  

  Edit Flag

  i did not order or receive anything from you, this is fraudulent as i told you initially

  Review of 7/24/24, following an experience of 7/11/24 by GEORGE G.

  Answer by lamaisonvalmont.com

  

  Flag

  Dear George, We are very sorry r that someone used your credit card to make an unauthorized order. We are doing our best with our teams to retrieve the orders so that we can issue a refund if everything is in order. Thank you for bringing this to our attention. Your Valmont Team

• 3 / 5

  

  Edit Flag

  I emailed customer service twice but never received a response.

  Review of 7/4/24, following an experience of 6/17/24 by SUSAN S.

  Answer by lamaisonvalmont.com

  

  Flag

  Thank you for reaching out to us. We sincerely apologize for not responding to your previous emails. Your inquiries are important to us, and we regret any inconvenience this may have caused. We have checked with our customer service team and could not find any requests under the email address we have on file. Please let us know how we can assist you, and we will address your concerns promptly. Thank you for your patience. Best regards, Your Valmont Team

  Answer by Susan S

  

  Flag

  I made two orders in one day, the first with a new customer discount, I was asking if I could apply the discount to the second order since I forgot to order the second item on the first order. Also, since my purchases totaled about $455, I was asking if I could get the free gift that goes with a purchase of that amount. I emailed customer service from your US website right after I made the purchases. Thank you

  Answer by lamaisonvalmont.com

  

  Flag

  Dear Susan, We are deeply sorry for keeping you waiting and for any inconvenience caused. We thought we had already replied to you. Please note that the coupon code you used can only be applied once. Unfortunately, we cannot make any changes to your existing orders. Thank you for your understanding. Best regards, Your Valmont Team

  Show exchanges Hide exchanges
• 3 / 5

  

  Edit Flag

  I emailed customer service twice but never received a response.

  Review of 7/4/24, following an experience of 6/17/24 by SUSAN S.

  Answer by lamaisonvalmont.com

  

  Flag

  Thank you for reaching out to us. We sincerely apologize for not responding to your previous emails. Your inquiries are important to us, and we regret any inconvenience this may have caused. We have checked with our customer service team and could not find any requests under the email address we have on file. Please let us know how we can assist you, and we will address your concerns promptly. Thank you for your patience. Best regards, Your Valmont Team

• 3 / 5

  

  Edit Flag

  Unfortunately, Ibhave had three einkunendhopping experiences where I was unable to order the giveaways due to a website error. Last time I ordered, I was missing the hydration samples for orders over $500 for one of my two orders.

  Review of 7/3/24, following an experience of 6/16/24 by RENEE D.

  Answer by lamaisonvalmont.com

  

  Flag

  Dear Renee, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with our website and the missing hydration samples from your recent orders. We have sent you a replacement order with all the missing gifts, along with some extra gifts as a gesture of goodwill. Should you need further assistance, feel free to contact us, and we will be more than happy to help. Wishing you a lovely day. Best regards, Your Valmont team

  Answer by Renee D

  

  Flag

  Thank you so much. I do not want this review posted.

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• 1 / 5

  

  Edit Flag

  The promotion item I received is different to the offers in the email ads. I sent emails to ask the difference but I never received any feedback, Extremely unhappy with your e-commerce channel and it will be difficult to trust the emails I receive in the future

  Review of 7/3/24, following an experience of 4/28/24 by NAN J.

  Answer by lamaisonvalmont.com

  

  Flag

  Thank you for taking the time to share your feedback with us. We deeply apologize for the confusion and for not responding promptly to your concerns. Could you please let us know which promotion you were expecting to receive? Is this linked to an order you made on April 28th? If so, we see you benefited from the 10% off offer after your newsletter subscription. We appreciate your understanding and patience. We remain at your disposal. Best regards, The Valmont Team

• 5 / 5

  

  Edit Flag

  We have been using Valmont product for years and never been more satisfied with a facial product. The quality is amazing and certainly keeps us looking great and gracefully young!

  Review of 7/2/24, following an experience of 6/12/24 by STEVEN E.

• 5 / 5

  

  Edit Flag

  Fast shipping. Nice gifts

  Review of 6/28/24, following an experience of 6/11/24 by ERNAWATY E.

• 5 / 5

  

  Edit Flag

  Very easy and fast online system

  Review of 6/25/24, following an experience of 6/9/24 by MARTIN V.

• 5 / 5

  

  Edit Flag

  Even more amazing than expected!!! Definitely I will use it all over again!!! Due to the very sensitivitie and redness skin this foam just did a miracle ! All redness goes away!!!

  Review of 6/25/24, following an experience of 6/8/24 by DARIA B.

• 5 / 5

  

  Edit Flag

  It would be good if when we go to the website, there is a list of the samples have tried or have just received. This way we know which ones to order that we liked and also we can quickly learn how to use a product as well

  Review of 6/19/24, following an experience of 6/3/24 by JANETTE F.

  Answer by lamaisonvalmont.com

  

  Flag

  Dear Janette, Thank you for your valuable feedback. We appreciate your suggestion about having a list of samples tried or received on our website. We will definitely keep this in mind as we work on enhancing our customer experience. Thank you for being a valued customer. Best regards, The Valmont Team

• 4 / 5

  

  Edit Flag

  I LOVE Valmont, and I especially appreciated the samples that came as well. I was very disappointed that I wasn't able to get the anniversary size of the Prime Renewing Pack--and no answers to my query about whether it would be restocked and available soon, or if it was gone for now. Ordering was easy and the selivery service was exceptional.

  Review of 6/18/24, following an experience of 6/1/24 by KATHERINE Z.

  Answer by lamaisonvalmont.com

  

  Flag

  Thank you for your kind words and for sharing your experience with Valmont. We're delighted to hear that you love our products and appreciated the samples included with your order. We apologize for the disappointment regarding the anniversary size of the Prime Renewing Pack. In case you are interested, you can find the non anniversary version available : https://www.lamaisonvalmont.com/ca/fr/prime-renewing-pack.html. We’re pleased to hear that your ordering experience was smooth and that our delivery service met your expectations. If you have any further questions or need assistance, please don’t hesitate to contact us. We appreciate your loyalty to Valmont and look forward to serving you again soon. Warm regards, The Valmont Team

• 1 / 5

  

  Edit Flag

  Calming has not refunded yet

  Review of 6/15/24, following an experience of 5/29/24 by EKATA S.

  Answer by lamaisonvalmont.com

  

  Flag

  Dear Ekata, Thank you for your feedback. We apologize for the inconvenience regarding your refund. As soon as we receive the returned product, we will process your refund promptly (please use the label that our customer team shared with you). We appreciate your patience and understanding. If you have any further questions or need assistance, please reach out to us directly. Best regards, The Valmont Team

• 5 / 5

  

  Edit Flag

  Excellent service. The products arrived quickly.

  Review of 6/11/24, following an experience of 5/24/24 by JODI M.

• 5 / 5

  

  Edit Flag

  Very !! Great products and fast service Valmont is the best I’ve ever used. Expensive but worth it

  Review of 6/7/24, following an experience of 5/21/24 by KAY K.

• 5 / 5

  

  Edit Flag

  Site is easy to navigate, shopping is very convenient.

  Review of 6/7/24, following an experience of 5/21/24 by TERRI O.

• 5 / 5

  

  Edit Flag

  Good.

  Review of 6/4/24, following an experience of 5/14/24 by ANNALISE V. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  You advertised that I was going to receive 3 free samples of skin care but I only received two !

  Review of 6/4/24, following an experience of 5/19/24 by MARTIN V.

  Answer by lamaisonvalmont.com

  

  Flag

  Thank you for bringing this to our attention. We apologize for the oversight regarding the missing sample. Our customer service team has already addressed this issue and sent the missing sample to you. We appreciate your patience and understanding. If you have any further questions or concerns, please feel free to reach out. Warm regards, The Valmont Team

• 5 / 5

  

  Edit Flag

  I’m super happy with my experience with Valmont Cosmetics and would recommend to everyone.

  Review of 6/4/24, following an experience of 5/5/24 by IVONA V.

  Answer by lamaisonvalmont.com

  

  Flag

  Thank you very much for your kind words. Your Valmont team

• 5 / 5

  

  Edit Flag

  Product arrived on time and well packaged.

  Review of 5/8/24, following an experience of 4/19/24 by HEMA K.

• 5 / 5

  

  Edit Flag

  EASILY NAVIGABLE. EFFECTIVE PRODUCT GOOD PACKAGING

  Review of 5/7/24, following an experience of 4/18/24 by SHANA L.

• 5 / 5

  

  Edit Flag

  I have just recently become a customer, and I believe it is for life now! Although the cost is high, the value matches. My face has never felt (or looked!) so loved!

  Review of 5/7/24, following an experience of 4/20/24 by CHARLOTTE W.

  Answer by lamaisonvalmont.com

  

  Flag

  Dear Charlotte, Welcome to our Valmont family! We're thrilled to hear that you've had such a positive experience with our products. There's nothing quite like the feeling of nourished and loved skin, and we're honored to be a part of your skincare routine. Regards, Your Team Valmont

• 5 / 5

  

  Edit Flag

  Very satisfied with Valmont's website. I would recommend.

  Review of 5/7/24, following an experience of 4/19/24 by PATRICIA F.

• 5 / 5

  

  Edit Flag

  I am very satisfied

  Review of 4/30/24, following an experience of 4/13/24 by RAUL V. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I find the Valmont website easy to navigate, place an order. I really like the samples!! That gives me an opportunity to try (& love) other products Valmont offers.

  Review of 4/25/24, following an experience of 3/27/24 by PATRICIA F.

• 5 / 5

  

  Edit Flag

  Everything was smooth and perfect. Easy to choose, quickly to order and ok the delivery. Valmont products are very good although sometimes the price is a bit high. Good job!

  Review of 4/25/24, following an experience of 4/5/24 by CINZIA I.

• 5 / 5

  

  Edit Flag

  Site is very easy to navigate

  Review of 4/16/24, following an experience of 3/27/24 by LINDA C.

• 5 / 5

  

  Edit Flag

  Arrived sooner than I expected.

  Review of 4/3/24, following an experience of 3/18/24 by TRACY D.

• 5 / 5

  

  Edit Flag

  Great service, fast shipping.

  Review of 4/3/24, following an experience of 3/12/24 by PATRICIA F.

• 5 / 5

  

  Edit Flag

  I have extremely dry skin. Valmont is a relatively new discovery for me and I am thrilled with the results.

  Review of 4/3/24, following an experience of 3/15/24 by YVONNE H.

  Answer by lamaisonvalmont.com

  

  Flag

  We're thrilled to hear that Valmont has made a positive difference for your extremely dry skin! Welcome to the Valmont community, and we're delighted that our products have met your expectations and provided you with the results you were hoping for. If you have any questions or need further guidance on your skincare journey, please feel free to reach out to us. Thank you for sharing your experience, and we look forward to continuing to provide you with high-quality skincare. Best Regards, Your Team Valmont

• 5 / 5

  

  Edit Flag

  It’s so easy to order online from Valmont and delivery was very fast.

  Review of 4/3/24, following an experience of 3/12/24 by TINA B.

  Answer by lamaisonvalmont.com

  

  Flag

  We're delighted to hear that you found it so easy to order online from Valmont, and we're thrilled that you were pleased with the fast delivery. Providing a seamless online shopping experience and prompt delivery are top priorities for us. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Valmont, and we look forward to serving you again in the future! Best Regard Your Team Valmont

• 5 / 5

  

  Edit Flag

  All good, even though the email I received by the beauty specialist could be a bit more detailed

  Review of 3/27/24, following an experience of 3/9/24 by KATRIN D.

  Answer by lamaisonvalmont.com

  

  Flag

  Dear Katrin, Thank you for your positive feedback and for bringing to our attention your experience with the email from our beauty specialist. We aim to provide thorough and personalized guidance to enhance your Valmont experience, and we're sorry if the information provided fell short of your expectations. We value your input and will use it to improve our communication. If you have specific questions or need further details about our products or services, please don't hesitate to reach out. We're here to ensure you receive all the information you need. Warm regards, The Valmont Team

• 5 / 5

  

  Edit Flag

  Easy to find and compare porducts

  Review of 3/27/24, following an experience of 6/11/23 by DARCY F.

• 5 / 5

  

  Edit Flag

  Very easy to shop! Prompt shipping.

  Review of 3/27/24, following an experience of 3/5/24 by PATRICIA F.

• 5 / 5

  

  Edit Flag

  Fast shipment

  Review of 3/23/24, following an experience of 10/12/22 by SABRINA T.

• 5 / 5

  

  Edit Flag

  Excellent experience

  Review of 3/23/24, following an experience of 8/10/23 by ELENA B.

• 2 / 5

  

  Edit Flag

  No answer when I reached out to customer service.

  Review of 3/23/24, following an experience of 9/23/23 by NOVA H. *

  *Pseudonymized data at the request of the author

  Answer by lamaisonvalmont.com

  

  Flag

  Dear Charlène, thank you very much for your feedback. We deeply apologize if our team was not reactive. Here the direct contact of our team from Canada in case it's still usefull for you :order@evalmont.ca - 1-866-411-8256. Your Valmont team

• 5 / 5

  

  Edit Flag

  My experience with Prime renewing was great, amazing. Its a dream made reality.Very good, great service. I would recommendis a treatment process for people who want to feel good while they experience it and with medium-term results.

  Review of 3/23/24, following an experience of 1/7/23 by FELIPE E.

  Answer by lamaisonvalmont.com

  

  Flag

  We're thrilled to hear about your fantastic experience with Prime Renewing Pack ! It's truly rewarding to know that our product has exceeded your expectations and made a positive impact. We strive to provide top-notch service and effective treatments that leave our customers feeling rejuvenated and satisfied. Thank you for recommending Prime Renewing Pack as a treatment option for those seeking both immediate comfort and lasting results. If you have any further feedback or questions, please don't hesitate to reach out. Best Regards Your Team Valmont

• 5 / 5

  

  Edit Flag

  Very satisfied. I usually go to the store in the Carlyle Hotel in NYC but when I cannot get in the website does make it easy

  Review of 3/23/24, following an experience of 11/28/22 by MARIA C.

  Answer by lamaisonvalmont.com

  

  Flag

  We're glad our website provides a convenient solution for you when you cannot go to our store in the Carlyle Hotel in NYC. We're committed to ensuring our online platform is user-friendly and accessible, and we appreciate your positive feedback. Thank you for choosing Valmont Best Regards, Your Team Valmont

• 5 / 5

  

  Edit Flag

  Amazing personal gift. I loved the special edition Valmont set.

  Review of 3/23/24, following an experience of 11/6/22 by JESSICA D.

  Answer by lamaisonvalmont.com

  

  Flag

  We're thrilled to hear that you loved the special edition Valmont set! It's always our goal to provide exceptional products that bring joy to our customers. If you have any questions or need further assistance, please don't hesitate to reach out. Your Team Valmont

• 5 / 5

  

  Edit Flag

  very satisfied

  Review of 3/23/24, following an experience of 9/12/22 by CARINE T.

• 5 / 5

  

  Edit Flag

  It was very pleasant to have opportunity to buy and use Valmont products. They are the best

  Review of 3/23/24, following an experience of 12/12/22 by YANA K.

  Answer by lamaisonvalmont.com

  

  Flag

  We're absolutely thrilled to hear that you found buying and using Valmont products to be such a pleasant experience! Your satisfaction is our utmost priority, and knowing that you consider our products to be the best is incredibly rewarding for us. Best Regards Your Team Valmont

• 3 / 5

  

  Edit Flag

  Fast shipping

  Review of 3/23/24, following an experience of 1/16/23 by RANDI Q. *

  *Pseudonymized data at the request of the author

  Answer by lamaisonvalmont.com

  

  Flag

  Un grand merci d'avoir pris le temps de partager votre avis sur la rapidité de notre livraison. Nous sommes ravis que vous ayez apprécié la vitesse de notre service. Nous remarquons que la note attribuée est de 3 étoiles sur 5, ce qui nous laisse penser qu'il y a peut-être d'autres aspects de votre expérience qui n'ont pas répondu à vos attentes. Nous sommes pleinement engagés à offrir une expérience client exceptionnelle sous tous ses aspects. Si vous avez des suggestions d'amélioration ou des commentaires supplémentaires à partager, n'hésitez pas à nous en faire part. Votre satisfaction est notre priorité absolue. Cordialement, L'équipe Valmont

• 5 / 5

  

  Edit Flag

  Very. Easy site to navigate—correct product, delivered promptly

  Review of 3/23/24, following an experience of 1/15/23 by KERRY F.

• 1 / 5

  

  Edit Flag

  the shopping experience was fine. No trouble sending the order or paying for the litem that is no longer carried as Saks. .

  Review of 3/23/24, following an experience of 7/17/23 by KATHARINE M.

  Answer by lamaisonvalmont.com

  

  Flag

  Thank you for sharing your positive shopping experience with us! We're glad everything went smoothly. We noticed the 1-star rating—was this perhaps an error? We're here for any further assistance or feedback you might have. Thanks for choosing Valmont! Best wishes, The Valmont Team

  Answer by Katharine M

  

  Flag

  Greetings, I don't think you have read all of the feedback. The other aspects of the process were unsatisfactory, including a long delay in delivery, the outer and inner packaging being damaged and taped back together, and finally, the fact that the Valmont folks to whom I reported the damage said it was not their fault. They were going to send another shipment, but that was never received. Thank you.

  Answer by lamaisonvalmont.com

  

  Flag

  Thank you for your feedback. We sincerely apologize for the delivery delay, damaged packaging, and the confusion regarding the replacement shipment. Fedex communicated us that the package was left outside under the shadow, which according to the picture seemed to be in a good state. We will proceed to a replacement order and add extra surprises to it as your satisfaction is our priority, and we're committed to making this right. Warm regards, The Valmont Team

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• 5 / 5

  

  Edit Flag

  Just a perfect perfume

  Review of 3/23/24, following an experience of 12/19/22 by JUDIT T.

• 5 / 5

  

  Edit Flag

  Website is friendly and easy to use.

  Review of 3/19/24, following an experience of 3/2/24 by LISA F.

  Answer by lamaisonvalmont.com

  

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  We're thrilled that you found our website easy to use. We're committed to providing a seamless online shopping experience for our customers. Thank you for choosing Valmont Best Regards Your Team Valmont

• 5 / 5

  

  Edit Flag

  I had a very pleasant experience with placing the order and the order came in very quickly.

  Review of 3/19/24, following an experience of 3/1/24 by WINNIE L.

  Answer by lamaisonvalmont.com

  

  Flag

  We're delighted that you had such a pleasant experience placing your order and that it arrived swiftly. We aim to make the ordering process as seamless as possible for our valued customers. Your satisfaction is our top priority! Best Regards Your Team Valmont

• 4 / 5

  

  Edit Flag

  Great selection of samples and freebies came along with my order. However I do wish that that promised discount for signing up to the newsletter materialized; it never did

  Review of 3/19/24, following an experience of 3/1/24 by MICHAEL N.

  Answer by lamaisonvalmont.com

  

  Flag

  Dear Michael, Thank you for your review! We're glad you enjoyed the samples and freebies. We sincerely apologize for the oversight regarding the discount code promised upon signing up for our newsletter. This was due to a technical issue on our end that has been addressed by our team. Your satisfaction is very important to us, and we appreciate your understanding as we rectify this matter. You will receive it in your inbox shortly. Looking forward to serving you again soon! Best, Your Valmont Team

• 5 / 5

  

  Edit Flag

  Ordering was easy. Fast shipping. Love the extra gifts with purchase. It is a good way to sample the products that could lead to a future purchase. Highly recommend La Maison Velmont.

  Review of 3/13/24, following an experience of 2/22/24 by MARY H.

  Answer by lamaisonvalmont.com

  

  Flag

  Thank you so much for taking the time to share your positive experience! We're thrilled to hear that your ordering process was easy, and you appreciated the fast shipping. It's great to know that you enjoyed the extra gifts with your purchase and see them as a valuable way to sample our products. Your recommendation means a lot to us, and we look forward to serving you again at La Maison Velmont! Best Regards Your Team Valmont

• 5 / 5

  

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  I am very happy with my experience. The only issue is that some products like LumiCity is not available in Canada and I’d really love to complete my collection and daily routine with the SPF.

  Review of 3/8/24, following an experience of 2/18/24 by LEE-ANN W.

  Answer by lamaisonvalmont.com

  

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  Thank you very much for your kind feedback. A new SPF30 is going to be released very soon for Canada. Daily Veil is Valmont’s answer to the city dweller’s need for daily and immediate protection excellence coupled with skin moisturizing, smoothing and firming expertise, all year round. We hope you're going to enjoy it. Do not hesitate if you have any questions. We remain at your disposal. Your Valmont team

• 5 / 5

  

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  I was able to navigate the website easily and my order was delivered quickly.

  Review of 3/5/24, following an experience of 2/17/24 by ERIN G.

  Answer by lamaisonvalmont.com

  

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  Thank you for sharing your experience! We're thrilled to hear that you found our website easy to navigate and that your order was delivered quickly. Providing a seamless and efficient experience for our customers is a top priority for us. Best Regards, Your Team Valmont

• 5 / 5

  

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  Extremely satisfied. They answered my questions right away and found the correct shade for me

  Review of 2/27/24, following an experience of 2/9/24 by KIMBERLY D.

  Answer by lamaisonvalmont.com

  

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  We're very happy to hear about your positive experience with our customer service team! At Valmont, we understand how crucial finding the the skincare that fits your skin is to enhancing your natural beauty and confidence. Your feedback motivates us to maintain our high standards and continue delivering exceptional service. Thank you for choosing Valmont, and we look forward to assisting you again in the future! Your Valmont team

• 3 / 5

  

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  While you carry the products I love, you give me no opportunity to choose the gifts or samples I want and often you send what I don't like. Also your pricing keeps going up, which is leading to me looking for high end but more affordable skin care.

  Review of 2/23/24, following an experience of 2/6/24 by MEREDITH A.

  Answer by lamaisonvalmont.com

  

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  Thank you for sharing your feedback with us. We apologize for any inconvenience caused. We are actively working on enhancing our customer experience, including the option to choose gifts or samples with your purchase. Our customer service will contact you shortly to provide you with special attention. Your satisfaction is important to us, and we hope to continue serving you with products that meet your expectations. Best Regards Your Team Valmont

• 5 / 5

  

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  Wonderful experience! Items were shipped promptly, beautifully packaged with some samples to try. Customer service quickly replied to my questions. Thank you!

  Review of 2/7/24, following an experience of 1/17/24 by DARLENE L.

• 5 / 5

  

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  Easy and quick delivery

  Review of 2/7/24, following an experience of 1/19/24 by SHELLEY B.

• 5 / 5

  

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  Thank you for shipping to Hawaii. Although it was delivery was delayed a few days by Fed Ex, everything was packed nicely and arrived without damage.

  Review of 2/1/24, following an experience of 1/15/24 by MELANIE K.

  Answer by lamaisonvalmont.com

  

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  We're pleased to hear that your order reached you in good condition despite the FedEx delay.We're delighted to hear that you are pleased with your order and that you chose to trust Valmont. Thank you for choosing Valmont! Best Regards, Your Team Valmont

• 5 / 5

  

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  Perfect everything

  Review of 1/26/24, following an experience of 1/9/24 by ALINA OANA T.

  Answer by lamaisonvalmont.com

  

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  We're delighted to hear that our products fit perfectly you needed! Your satisfaction is our priority. Best Regards, Your Valmont team

• 5 / 5

  

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  My experience with lamaisonvalmont.com began 10 years ago. I am a very satisfied customer. I would not shop for facial products anywhere else.

  Review of 1/23/24, following an experience of 1/3/24 by MARCIE K.

  Answer by lamaisonvalmont.com

  

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  Thank you for being a valued customer with us for the past 10 years! We're thrilled to hear about your satisfaction and loyalty. Your trust in our products and services means the world to us. We appreciate your ongoing support and look forward to serving you for many more years to come. Best regards, Your Valmont Team

  Answer by Marcie K

  

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  The pleasure is mine. Thank you, Valmont Team.

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• 5 / 5

  

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  It was a real pleasure to shop on your website! I honestly couldn't get enough:) So many wonderful choices, check out was easy, complimentary products were such a treat! Really enjoyed myself!!

  Review of 1/23/24, following an experience of 1/5/24 by MILLA H.

  Answer by lamaisonvalmont.com

  

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  Thank you for your delightful feedback! We're thrilled to hear that you had a wonderful shopping experience with us. Your satisfaction is our priority, and we're delighted to know you enjoyed the variety of choices, the easy checkout process, and the complimentary treats. We appreciate your kind words and hope to continue exceeding your expectations in the future. Best regards, Your Valmont Team

• 5 / 5

  

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  I am a fan of these products. I use this cosmetic more then 4 years. I feel good using it on my face. The skin is hydrated, soft. The price is not so chip but I believe it worth it. The quality is satisfied. The delivery is beautiful ... I always get some nice stuff for free and even small amount of cosmetics for free so I can try it and buy it in future. This is the number 1 for me and I don't plan to change this cosmetics in the nearest future.

  Review of 1/23/24, following an experience of 12/7/23 by TATIANA K.

  Answer by lamaisonvalmont.com

  

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  Thank you for being a loyal Valmont customer for over four years! We're thrilled to hear that our products have become your number one choice for skincare. We're delighted that you enjoy the beautiful delivery experience and the complimentary samples to try new products. Your satisfaction is our priority, and we look forward to continuing to provide you with exceptional skincare experiences. Best regards, Your Valmont Team

  Answer by Tatiana K

  

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  Thanks! I love your products.

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• 5 / 5

  

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  I love the products. They are expensive but they work so I pay it anyway. I also like getting the samples as They do help me choose which products work best for me.

  Review of 1/19/24, following an experience of 12/31/23 by YVONNE H.

  Answer by lamaisonvalmont.com

  

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  Thank you for loving our products! We appreciate your commitment to quality skincare. The samples are here to help. Your satisfaction means the world to us. Looking forward to continuing to provide you with exceptional skincare. Your Valmont team.

• 2 / 5

  

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  I use to really like this product but I think it has recently been reformulated. For some reason at night when I wash my face with bubble falls and then use the moisturizing with a cream my cheeks turns really red. I don’t know why but Valmont is all I use and before it was not like this. I do sort of regret purchasing this item.

  Review of 1/11/24, following an experience of 12/18/23 by NINO F.

  Answer by lamaisonvalmont.com

  

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  Thank you for sharing your experience with us. We're sorry to hear about the recent concerns with our product. While the formula for the Moisturizing With A Cream remains unchanged, we understand your disappointment. It's possible that external factors like changes in your daily skincare routine or product combinations might be affecting your skin. To assist you better, could you provide more details? Have there been any changes in your cleansing routine or the addition of new products like peeling or makeup remover? Understanding these details will help us pinpoint the issue. In the meantime, we recommend trying Huile Majestueuse in the evening for added comfort and repair. Its propolis-infused formula could offer a soothing effect. Your satisfaction is our priority, and we appreciate your patience and feedback. Best regards, Your Valmont team

• 5 / 5

  

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  Easy to order and quick delivery

  Review of 1/4/24, following an experience of 12/11/23 by DIANA M.

• 5 / 5

  

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  Prompt delivery and delightful surprises! The product arrived much faster than expected. To my pleasant surprise, it came with an assortment of miniature gifts, adding a special touch to the whole experience. Highly satisfied!

  Review of 12/31/23, following an experience of 12/8/23 by KIM B. *

  *Pseudonymized data at the request of the author

  Answer by lamaisonvalmont.com

  

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  Thank you for your fantastic feedback! We're thrilled to hear that our prompt delivery exceeded your expectations and that the delightful surprises added a special touch to your experience. Your satisfaction is our priority, and we appreciate your kind words. Enjoy your products! Best regards, Your Valmont Team

• 1 / 5

  

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  I placed my order a month ago and haven't heard anything or received it. I've tried to call the customer service multiple times and it just hangs up on me or ask a to leave a message. It would be to have an update as its been over 4 weeks now.

  Review of 12/30/23, following an experience of 11/21/23 by CRYSTAL S.

  Answer by lamaisonvalmont.com

  

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  Dear Crystal, We are genuinely sorry to hear about the challenges you've faced with your order, and we completely understand your frustration. Please accept our sincere apologies for any inconvenience caused. We want to assure you that we are actively investigating this delivery issue and are committed to providing you with a prompt resolution. Your patience is greatly appreciated, and we will do everything in our power to address this matter and update you on the status of your order. As a token of our appreciation for your patience, our customer service team will be sending a special attention to you, hoping to counterbalance any inconvenience caused. Thank you for bringing this to our attention. Best regards, Your Valmont Team

• 5 / 5

  

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  very easy to navigate

  Review of 12/22/23, following an experience of 11/27/23 by LINDA C.

• 2 / 5

  

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  Issue w delivery. Customer service is very good and supportive in resolving the matter and get package delivered.

  Review of 12/20/23, following an experience of 12/3/23 by JOELLE G.

  Answer by lamaisonvalmont.com

  

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  Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused by the delivery delay. We appreciate your patience and understanding. Our customer service team is dedicated to resolving the matter promptly, and we've ensured that your concerns are being addressed. To make it right, we will be sending a special attention to you very soon -Our customer service will get in contact with you. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our priority, and we value your trust in Valmont. Best regards, Your Valmont Team

• 5 / 5

  

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  Very satisfied. The customer service is great! Thanks!

  Review of 12/19/23, following an experience of 11/27/23 by ROWENA J.

• 3 / 5

  

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  I did not receive any complimentary sample kits

  Review of 12/15/23, following an experience of 11/27/23 by HEMA K.

  Answer by lamaisonvalmont.com

  

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  Thank you for reaching out, and we appreciate your feedback. We're sorry to hear that you didn't receive the complimentary sample kits with your order. At Valmont, we do offer complimentary samples with all orders, and customers can choose their preferred samples during the checkout process. It seems there might have been a misunderstanding, and we apologize for any inconvenience. To make things right, we'd be happy to send the complimentary sample kits to your shipping address. If this works for you, please confirm, and we'll ensure they are dispatched promptly. Best regards, Your Valmont Team

  Answer by Hema K

  

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  Hello. Thank you for your prompt response. I would like to confirm to request you to send in the complimentary sample kits. Also while completing my transaction it did not offer me a choice to choose my preferred samples. It could be a glitch in the website and if that is taken care of that would be great. Best Hema

  Answer by lamaisonvalmont.com

  

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  Thank you for your reply. We'll ensure to send you the complimentary sample kits to your provided address. We've also taken note of the issue with sample selection so we keep improving the overall experience for our valued customers. If you have any more questions or concerns, please feel free to let us know. We're here to assist you. Best regards, Your Valmont Team

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• 5 / 5

  

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  Perfect care for my skin! I really feel it smoother and hydrated.

  Review of 12/15/23, following an experience of 11/27/23 by TSVETA S.

  Answer by lamaisonvalmont.com

  

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  Thank you for the positive review! Your support means a lot. If you have any more thoughts to share or questions, feel free to reach out. We appreciate your trust in Valmont. Best, Your Valmont Team

• 5 / 5

  

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  great service. The parcel arrived to my house very quick and in a good condition.

  Review of 12/15/23, following an experience of 11/28/23 by DAVIN L. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  It was easy to select the products. The website is sometimes confusing to navigate

  Review of 12/15/23, following an experience of 11/27/23 by CARLA P.

  Answer by lamaisonvalmont.com

  

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  Thank you for your review! We're glad to hear that selecting products was easy for you. However, we take your feedback about the website navigation seriously. If you could provide more details about the aspects that seemed confusing, it would be greatly appreciated. Your insights help us improve and ensure a seamless experience for all our valued customers. If you have any further comments or questions, please don't hesitate to share. Best regards, Your Valmont Team

• 5 / 5

  

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  Awesome product

  Review of 12/13/23, following an experience of 11/20/23 by VARVARA S.

• 5 / 5

  

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  I love Valmont products since I first discovered them 5 years ago. For me personally, you are the best on the market. The creams are actually work.

  Review of 12/12/23, following an experience of 11/24/23 by MARIA ISABELLA S.

  Answer by lamaisonvalmont.com

  

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  Thank you so much for your kind words and loyalty! We're thrilled to hear that you've been a fan of Valmont products for the past 5 years. Your support means the world to us. We're delighted that our creams have been effective for you. If you ever have more feedback or questions, feel free to reach out. We're committed to continuing to provide you with the best skincare experience. Thank you for being a valued member of the Valmont family! Best regards, Your Valmont Team

• 5 / 5

  

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  It was great 👍

  Review of 12/12/23, following an experience of 11/21/23 by GANNA S.

• 5 / 5

  

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  Delivered in timely manner!!!

  Review of 12/8/23, following an experience of 11/21/23 by ZAINAB M.

• 5 / 5

  

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  it is a nice shopping！

  Review of 12/8/23, following an experience of 11/21/23 by CHENG Z.

• 5 / 5

  

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  I have been using this cream for 5 years and love it, thank you !

  Review of 12/5/23, following an experience of 11/17/23 by PHUOC HOA T.

• 5 / 5

  

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  The products are amazing, completely transformed my skin. 10/10 recommend

  Review of 12/5/23, following an experience of 11/16/23 by CAMILLE R.

• 5 / 5

  

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  Best foundation ever. I would never use anything else. Makes your skin feel and look amazing.

  Review of 12/5/23, following an experience of 11/18/23 by OWEN O.

• 5 / 5

  

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  Fast shipping

  Review of 12/1/23, following an experience of 11/13/23 by YUNGE L.

• 3 / 5

  

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  It is difficult to obtain the gift

  Review of 11/25/23, following an experience of 11/7/23 by WING YEE CANLYIAN C.

  Answer by lamaisonvalmont.com

  

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  Thank you for taking the time to share your feedback with us. The gifts associated with ongoing promotional offers on our website are automatically added to your cart based on the total amount of your order. If you need further clarification, please don't hesitate to ask; we'll be happy to assist you. Your satisfaction is our main priority. Best regards, Your Valmont Team

• 5 / 5

  

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  Webside user friendly

  Review of 11/25/23, following an experience of 11/8/23 by NICOLE J.

• 5 / 5

  

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  Always prompt shipment, and I absolutely love these products. The samples are thoughtful, I highly recommend.

  Review of 11/17/23, following an experience of 11/1/23 by DARLENE L.

• 5 / 5

  

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  Pure luxury that makes my skin look and feel amazing!

  Review of 11/9/23, following an experience of 10/22/23 by KYRA D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I absolutely love the bubble falls cleanser. I first experienced this cleanser at a spa in Florida. I had the best experience and they send this cleanser as a gift after my treatment. Initially, I didn't feel I was getting the right amount of cleansing action. But combined with a toner it is actually all you need. I also learned that to get the optimal effect from your expensive lotions you must prep your skin with the adequate pH pretreatment. My skin has been radiant and the twice a day experience is not too much for my skin. Try it. 2 pumps and follow it up with a good toner and it's all your skin really needs. I will buy it again. Additionally, you get a discount for your first order as well as other gifts to try. I have not yet used the eye treatment or the toner as I am finishing up the other brand to see which one I like better.

  Review of 10/21/23, following an experience of 9/20/23 by ESPERANZA G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I find the shopping online experience easy if I know what I'm intending to buy. I have wondered about other products but have gone to a Valmont counter in the city if I want to get better information before buying. I love Valmont however because its a significant investment I want to avoid buying something that doesn't work for me so I stay with what I know.

  Review of 10/21/23, following an experience of 8/26/23 by LILYAN T. *

  *Pseudonymized data at the request of the author

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