Customer reviews for spasalon.us

4.9 / 5 1

Calculated from 55 reviews obtained over the last 12 months

1309 reviews since 10/08/2017

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Information spasalon.us

  • Company

    SpaSalon.us

  • Description

    Since 2004, SpaSalon.us has been the e-commerce market leader in spa salon equipment sales and services. They are the US’s most visited independent equipment website and expect to completely monopolize the spa industry by reaching out to the medical spa industry in a short future. The business provide every spa/salon business owner with the most up to date, designer, efficient, practical and safe equipment and supplies to help them become successful business owners as well as educate and support them along the way. They support the free market ideology. What that means is connecting suppliers in the direct line of price competition so that their customers can get the best price. Their online shopping experience with integrity has been the core value.

  • Address

    5805 State Bridge Rd Ste G247 30097 Johns Creek

  • Website

    http://www.spasalon.us

  • Category

    Health and beauty

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Customer reviews

  • 5 / 5 1
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    Easy site to use from start to finish.

    Review of , following an experience of by

  • 5 / 5 1
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    Fast shipping, excellent product!

    Review of , following an experience of by

  • 5 / 5 1
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    Website is easy and clear. I purchased a Spa Pedicure Chair in 2020 and loved it now upgrading my chair in 2024. Im so excited!

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  • 5 / 5 1
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    Site was easy to navigate and I was able to find what I was looking for! Price was reasonable and I'm hoping that shipping will be just as fast.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    very quick respond

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  • 5 / 5 1
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    Very efficient Good customer service

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  • 5 / 5 1
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    I would recommend. Phone calls I had were helpful on choosing replacement part.

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  • 5 / 5 1
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    Great service and good price for their items.

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  • 5 / 5 1
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    great service!

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  • 5 / 5 1
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    Byron was so very helpful and patient. I have been trying to decide on a spa bed for several months and he was always available to answer my questions!

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  • 5 / 5 1
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    you all have what we need and easy to find.

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  • 5 / 5 1
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    My representative, Byron, was a pleasure to work with. He made my transaction easy.

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  • 5 / 5 1
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    quick and easy !

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  • 5 / 5 1
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    Good customer service very friendly 👍

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  • 5 / 5 1
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    Excellent

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  • 5 / 5 1
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    Good

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  • 5 / 5 1
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    Customer service is excellent. My order was dealt with in seconds. I purchased pedicure chairs from this company 9 years ago and they work very well. Thank you SpaSalonus

    Review of , following an experience of by

  • 5 / 5 1
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    Tellement heureuse d'avoir commandé chez SpaSalonUs parce que je ne trouve plus de site expédié en Belgique. Je suis tellement pressée de recevoir ma commande 🤩 So happy to have ordered from SpaSalonUs because I can no longer find a site shipped in Belgium. I'm in such a hurry to receive my order 🤩

    Review of , following an experience of by

  • 4 / 5 1
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    I am waiting to receive the Facial Machine.

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  • 5 / 5 1
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    Excellent customer service made ordering easy.

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  • 5 / 5 1
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    Website and ordering was very easy to use.

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  • 5 / 5 1
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    Very helpful customer service

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  • 5 / 5 1
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    This was an exceptionally easy shopping experience. Thank you Byron for being so helpful. The site was fairly easy to navigate, and the product selections were much more than sufficient.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Easy to use

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  • 5 / 5 1
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    Great customer services recommend

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  • 5 / 5 1
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    I was impressed with how fast they contracted me after I left a message for them on messenger.

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  • 5 / 5 1
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    Simple, easy to navigate website.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    I’m very please with Spa salon. I was able to order my item without no problems and they will ship it free. Thank you for the ease on placing orders.

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  • 5 / 5 1
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    Quick and easy ordering process

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  • 5 / 5 1
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    Quick to respond with answerss Easy ordering

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  • 4 / 5 1
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    订单是很方便,我原来就是用你贵公司的产品感觉很好,但这次我买部分零件还没有拿到,是否如原来那样,目前无法下定论

    Review of , following an experience of by

  • 5 / 5 1
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    Been buying equipments for my salon from this company for about 10 years and satisfied every time. Ordering is fast and easy. Always comes on time as stated. Would definitely recommend.

    Review of , following an experience of by

  • 5 / 5 1
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    So thankful for Byron he helped me get my parts for my salon bed in such a timely manner! And yall had everything in stock! Thank you

    Review of , following an experience of by

  • 5 / 5 1
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    Customer service was excellent Byron was most helpful .walked me through what I needed for a replacement on my discontinued item. and was very professional . I will definitely use SpaSalon.us again. Thank you

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  • 5 / 5 1
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    I have never bought something online so fast and easy

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  • 5 / 5 1
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    Well stock and easy to find product

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Amazing customer service

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  • 5 / 5 1
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    Byron has gone beyond customer service, very professional/quick to get any information and or questions asked. Very happy will use them again.

    Review of , following an experience of by

  • 4 / 5 1
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    The purchasing method is smooth and easy.

    Review of , following an experience of by

  • 3 / 5 1
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    The shipping took way too long! They shipped my product to the wrong address!!

    Review of , following an experience of by

    Answer by spasalon.us
    Flag

    We sincerely apologize for the inconvenience you experienced with your recent order. We understand the importance of timely shipping and accurate delivery, and we regret that we fell short of your expectations.We value your feedback as it helps us improve our services, and we want to assure you that steps will be taken to prevent similar occurrences in the future. Our customer satisfaction is of the utmost importance, and we appreciate your understanding and patience.

  • 4 / 5 1
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    Placing my order was a little confusing but everything worked out okay.

    Review of , following an experience of by

  • 5 / 5 1
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    Great assistance

    Review of , following an experience of by

  • 5 / 5 1
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    Byron is professional clear in communication, sharp, fast, smart and kind!

    Review of , following an experience of by

  • 5 / 5 1
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    Awesome 🤩 page and tools

    Review of , following an experience of by

  • 5 / 5 1
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    Very good experience with them, and very nice customer service, products are all good quality,I like shopping with them. I really like it, highly recommend.

    Review of , following an experience of by

  • 5 / 5 1
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    So far everything was pretty easy, I’m looking to finance of course with such a large purchase but the application was also very easy. I hope I’m approved and get my order by my open date

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  • 5 / 5 1
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    Easy navigation Friendly customer service

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  • 5 / 5 1
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    I just like to say “thanks” to Lisa.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    The company went over and beyond to help me with my order. I am a repeat customer.

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  • 5 / 5 1
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    I have made large purchases with this company over the last 10 yrs and they have excellent customer service and products. Very trustworthy 😊

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  • 5 / 5 1
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    Website was easy to use.

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  • 5 / 5 1
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    They are always pleasant and prompt on orders. Thank you, Byron.

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  • 5 / 5 1
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    Customer service when I called with questions about the product where top well above any I've had from other company's. AAAAA+++++

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  • 5 / 5 1
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    Nice and easy to order.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Easy and fast to order… will update once everything has arrived

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    I enjoyed my experience and I found the perfect chairs

    Review of , following an experience of by

  • 5 / 5 1
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    Easy and lots of parts available..hard to find parts elsewhere..thank you

    Review of , following an experience of by

  • 5 / 5 1
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    Byron helped me completing my order and it was the best service I could have

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  • 5 / 5 1
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    I have used this site before with great success

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  • 4 / 5 1
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    So far my experience has been good. Easy ordering and payment. Waiting for item to be shipped

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  • 5 / 5 1
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    The quality is great compare to T4

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  • 5 / 5 1
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    Easy to order

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  • 5 / 5 1
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    Great and easy order

    Review of , following an experience of by

  • 1 / 5 1
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    the order was cancelled. Spoke to a couple reps and know one knew when the bed would arrive. They kept saying “you will get an email when the order is processed” but kept evading the central question “when will the bed arrive to my business ? It doesn’t do any good if the bed arrives in 6 months. Fishy business.

    Review of , following an experience of by

    Answer by spasalon.us
    Flag

    I apologize for the fact that you had a difficult experience with our company. Our representatives strive to give every customer a great experience and we try to improve upon ourselves every day. Please be aware that our shipping time is about 10 business days but, until the order is paid for and processed, it is impossible to know specifically when the items will arrive as that is largely dependent upon the freight companies and carriers. Nonetheless, it sounds like there may have been a miscommunication since our representatives can always give you an approximate timeframe for when the order will arrive based on our general delivery guidelines of ten business days. Therefore, if you change your mind and would like to continue with an order, please feel free to contact our customer support team.

  • 5 / 5 1
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    Easy to navigate the website

    Review of , following an experience of by

  • 5 / 5 1
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    Amazing service to help me navigate a faulty pump on my unit. The rep was exceptionally knowledgeable and followed up about delivery !!!! 10 ⭐️

    Review of , following an experience of by

  • 5 / 5 1
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    Here is the best place to buy your items for beauty.

    Review of , following an experience of by

  • 1 / 5 1
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    Buy goods without sending goods to customers, take money from customers, do not send goods and do not return money to customers

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by spasalon.us
    Flag

    Dear Xuan Nguyen, We would like to start by apologizing for any inconvenience caused regarding the issue you mentioned. We understand how frustrating it can be when you purchase a product, and it does not arrive. We would like to inform you that we take all customer complaints seriously, and we have investigated this matter thoroughly. After reviewing our records, we found that there was an issue with the dispatch system that resulted in your order not being shipped. We have processed a refund for the full amount of your purchase, and the funds should appear in your account within a few business days. We understand that this situation may have caused you undue stress and we deeply apologize for that. We would like to assure you that we have taken steps to ensure that this type of situation does not occur again in the future. We value our customers' trust and strive to provide the best possible service. Please do not hesitate to contact us if you have any further questions or concerns. Thank you for bringing this to our attention. Sincerely

    Answer by Austin O
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    your fault is not my fault why did you deduct my money?? I can't understand what you guys are doing? I checked you for $1465.69 why did you check me for $1417.62 ????

    Answer by spasalon.us
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    We can refund for only what we received.

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  • 5 / 5 1
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    I like it

    Review of , following an experience of by

    Answer by spasalon.us
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    Thank you for letting us know! If you have any other questions or concerns, please don't hesitate to ask. We appreciate your business.

  • 5 / 5 1
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    Awesome service, on time delivery, prompt resolution response and part availability!

    Review of , following an experience of by

    Answer by spasalon.us
    Flag

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our service to be awesome, and that our team was able to provide you with on-time delivery, prompt resolution response, and availability of parts. At our company, we take great pride in providing exceptional service to our customers, and we're so glad to hear that we met your expectations. We understand how important it is to receive your orders on time, and we always strive to ensure that our customers receive their products promptly and with the highest level of quality. Your kind words are a true motivation for us to keep working hard and providing the best service possible. We're honored to have earned your trust and confidence, and we look forward to serving you again in the future. Thank you once again for choosing our company, and for giving us the opportunity to provide you with excellent service.

  • 5 / 5 1
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    Lisa is very responsive and efficient. I never have to wait for a reply, and she always seems to find what I need despite the limited info I give to her. Spasalon is a pleasure to deal with.

    Review of , following an experience of by

    Answer by spasalon.us
    Flag

    Thank you so much for your kind words about Lisa and our company. We are delighted to hear that you find our service responsive and efficient. Our team takes great pride in delivering high-quality service to our clients, and we're pleased to hear that we're meeting your expectations. It's fantastic to hear that Lisa has been able to assist you in finding what you need despite the limited information provided. We strive to understand our clients' needs and provide the best solutions possible. Thank you for your continued trust in SpaSalon.us, and we look forward to serving you in the future. Sincerely,

  • 5 / 5 1
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    The ordering was simple and straight forward. SpaSalon had the exact chair I was looking for at the best price.

    Review of , following an experience of by

    Answer by spasalon.us
    Flag

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found the ordering process to be simple and straightforward, and that we had the exact chair you were looking for at the best price. At SpaSalon.us, we strive to provide our customers with a hassle-free and convenient ordering process. We understand that searching for the right product can be overwhelming, which is why we make it our priority to offer a wide selection of high-quality products at competitive prices. We're delighted to hear that we met your expectations, and we're grateful for the opportunity to earn your trust and confidence. Thank you for choosing SpaSalon, and we look forward to serving you again in the future. Best regards,

  • 5 / 5 1
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    Good so far for my first order but it should be charging credit card fee.

    Review of , following an experience of by

  • 5 / 5 1
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    thanks

    Review of , following an experience of by

    Answer by spasalon.us
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    You're welcome! If you have any further questions or concerns, please don't hesitate to ask. It was my pleasure to assist you.

  • 5 / 5 1
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    I been ordered since I was open salon Thank you so much

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by spasalon.us
    Flag

    Thank you so much for your loyalty and continued support! We're honored to have been a part of your salon's journey from the beginning, and we're grateful for the trust you've placed in us. At SpaSalon.us, we're committed to providing our customers with the highest level of service and quality products. We understand that your salon's success depends on having the right tools and equipment, and we're glad that we've been able to provide you with what you need to run your business. Thank you once again for choosing SpaSalon.us, and we look forward to continuing to serve you in the years to come. Best regards,

  • 4 / 5 1
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    La atención al momento de la compra muy buena e intuitiva en la página web

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Really easy to order. My second time buying from them and great quality product.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
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    Lisa was very helpful and answered all of my questions....can't wait til my new pedi spa chair arrives

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    So far my experience was good. Staff reached out and was very helpful. I have only placed my order today, my order hasn't been shipped, and haven't gotten my shipment etc so I can't really rate my full experience yet.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    The whole online ordering process was very quick and easy!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    My buying option was simple. I purchase 4 pedicure chairs from the company and i am very satisfied how long they lasted. First in 10 years I am buying a part for 1 chair

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Good costumers service

    Review of , following an experience of by *

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  • 5 / 5 1
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    super easy to order. Customer service was very professional and positive

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Excellent first time order on website

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    The customer service was top of the line. I was having an issue with my e-check and someone gave me a call expeditiously to complete my order. I would definitely order from them again.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    The web is good and easy understand

    Review of , following an experience of by *

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  • 5 / 5 1
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    Very helpful and very kind!

    Review of , following an experience of by *

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  • 5 / 5 1
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    Excellent

    Review of , following an experience of by *

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  • 5 / 5 1
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    Great Attendance

    Review of , following an experience of by *

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  • 5 / 5 1
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    Just awesome

    Review of , following an experience of by *

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  • 4 / 5 1
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    good and nice

    Review of , following an experience of by *

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  • 4 / 5 1
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    The best sell very nice Lisa , only one thing when i paid my credits card she didn’t tell me 3% charge .

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    There is a variety of products to choose from, they are prompt as well

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Excelente servicio, ya he utilizado antes los equipos y son de excelente calidad. Garantizados

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Thank you for the kind, quick and accurate information of the person being consulted.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
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    I am trying to repair a used Sanijet Pedicure chair I bought. Very helpful, and reply back quickly with help answering questions. They also remember me.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    I was looking for replacement pedicure leather for our chairs and found this site. They were more than helpful to find what we need. Highly recommend this company.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Byron was very helpful! Super easy process.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 2 / 5 1
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    Great service

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by spasalon.us
    Flag

    Dear Axelle M. We are happy that you received great service by our dedicated staff. Generally, reviews of 4 or 5 stars are given when customers receive this level of service. Therefore, we would appreciate it if you consider increasing your review accordingly.

  • 5 / 5 1
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    Easy process. Great selection

    Review of , following an experience of by *

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  • 5 / 5 1
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    Just ordered, but good so far.

    Review of , following an experience of by *

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  • 4 / 5 1
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    So far so good.

    Review of , following an experience of by *

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  • 5 / 5 1
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    Easy to find matching pieces of furniture.

    Review of , following an experience of by *

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  • 5 / 5 1
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    Very helpful in finding the right equipment for our specific needs.

    Review of , following an experience of by *

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  • 3 / 5 1
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    Had a hard time ordering and seeing pricing due to the CHAT button and could chat or remove it.

    Review of , following an experience of by *

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  • 5 / 5 1
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    Great experience!! I had several questions about the furniture I purchased and Byron found the answers, called me back in a timely manner and helped me complete the sale. Very helpful and efficient!!

    Review of , following an experience of by *

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  • 5 / 5 1
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    Always fast shipping and equipment is good

    Review of , following an experience of by *

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  • 4 / 5 1
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    Decent customer service Still haven't received product yet just ordered

    Review of , following an experience of by *

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