Customer reviews for spasalon.us

4.8 / 5

Calculated from 55 reviews obtained over the last 12 months

1347 reviews since 28/01/2016

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Information spasalon.us

  • Company

    SpaSalon.us

  • Description

    Since 2004, SpaSalon.us has been the e-commerce market leader in spa salon equipment sales and services. They are the US’s most visited independent equipment website and expect to completely monopolize the spa industry by reaching out to the medical spa industry in a short future. The business provide every spa/salon business owner with the most up to date, designer, efficient, practical and safe equipment and supplies to help them become successful business owners as well as educate and support them along the way. They support the free market ideology. What that means is connecting suppliers in the direct line of price competition so that their customers can get the best price. Their online shopping experience with integrity has been the core value.

  • Address

    5805 State Bridge Rd Ste G247 30097 Johns Creek

  • Website

    https://www.spasalon.us

  • Category

    Health and beauty

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Customer reviews

  • 4 / 5
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    It is hard for me to find remote control for kids chair. This is only place that sell them. Good price. Good quality.

    Review of , following an experience of by SUONG V.

  • 5 / 5
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    Service is good but I don't have a debit card option to avoid the 3% fee

    Review of , following an experience of by QUOC N.

  • 5 / 5
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    Out of there way helpful

    Review of , following an experience of by BARBARA L.

  • 4 / 5
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    The website was a breeze to use, and they had a bunch of payment options, so my transaction went off without a hitch.

    Review of , following an experience of by MILES M.

  • 5 / 5
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    Alwats easy to work with!! Great customer service. And Fast!!! Absolutely the best.... even better than the company I ordered my bowl through...

    Review of , following an experience of by JANEY L BOYD R.

  • 5 / 5
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    Easy to order no complications at all

    Review of , following an experience of by PRISCILLA J.

  • 4 / 5
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    good

    Review of , following an experience of by HAU LUU D.

  • 5 / 5
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    Easy ordering. ALSO not Amazon

    Review of , following an experience of by GARY E.

  • 5 / 5
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    Byron was very friendly over the phone and helped me make and verify my order and would have it shipped as soon as possible. This is maybe the 5th or more order I made with Spasalon and we are very pleased. Carrie's Nail Salon

    Review of , following an experience of by ROBERT G.

  • 5 / 5
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    Good and fast customer service

    Review of , following an experience of by CATHY D.

  • 4 / 5
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    Very good

    Review of , following an experience of by GONZALO B.

  • 5 / 5
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    It was fast

    Review of , following an experience of by GONZALO B.

  • 5 / 5
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    Byron's Customer service was excellent ! Thank you so much ...

    Review of , following an experience of by JERRY T.

  • 1 / 5
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    Ordered a apart 3 days ago paying extra o get it in 3 days . Did a chat on there site and was told only one person could help me and that person was off ..Pretty sad when a company has only one person to help a customer with an order

    Review of , following an experience of by SHANA O. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Very easy to navigate

    Review of , following an experience of by MIRIAM M.

  • 5 / 5
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    Easy site to use from start to finish.

    Review of , following an experience of by PAM K.

  • 5 / 5
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    Fast shipping, excellent product!

    Review of , following an experience of by NICOLE T.

  • 5 / 5
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    Website is easy and clear. I purchased a Spa Pedicure Chair in 2020 and loved it now upgrading my chair in 2024. Im so excited!

    Review of , following an experience of by CINDY G.

  • 5 / 5
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    Site was easy to navigate and I was able to find what I was looking for! Price was reasonable and I'm hoping that shipping will be just as fast.

    Review of , following an experience of by EDMOND K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    very quick respond

    Review of , following an experience of by TINA A.

  • 5 / 5
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    Very efficient Good customer service

    Review of , following an experience of by ROBIN L.

  • 5 / 5
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    I would recommend. Phone calls I had were helpful on choosing replacement part.

    Review of , following an experience of by DONNA S.

  • 5 / 5
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    Great service and good price for their items.

    Review of , following an experience of by KAREN A.

  • 5 / 5
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    great service!

    Review of , following an experience of by ELENA F.

  • 5 / 5
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    Byron was so very helpful and patient. I have been trying to decide on a spa bed for several months and he was always available to answer my questions!

    Review of , following an experience of by HEATHER S.

  • 5 / 5
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    you all have what we need and easy to find.

    Review of , following an experience of by STEVEN M.

  • 5 / 5
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    My representative, Byron, was a pleasure to work with. He made my transaction easy.

    Review of , following an experience of by YOLONDA H.

  • 5 / 5
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    quick and easy !

    Review of , following an experience of by THIEN-SI L.

  • 5 / 5
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    Good customer service very friendly 👍

    Review of , following an experience of by SANDRA L O B.

  • 5 / 5
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    Excellent

    Review of , following an experience of by JANE P.

  • 5 / 5
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    Good

    Review of , following an experience of by THI TRAM N.

  • 5 / 5
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    Customer service is excellent. My order was dealt with in seconds. I purchased pedicure chairs from this company 9 years ago and they work very well. Thank you SpaSalonus

    Review of , following an experience of by DENISE R.

  • 5 / 5
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    Tellement heureuse d'avoir commandé chez SpaSalonUs parce que je ne trouve plus de site expédié en Belgique. Je suis tellement pressée de recevoir ma commande 🤩 So happy to have ordered from SpaSalonUs because I can no longer find a site shipped in Belgium. I'm in such a hurry to receive my order 🤩

    Review of , following an experience of by TSHAMALA C.

  • 4 / 5
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    I am waiting to receive the Facial Machine.

    Review of , following an experience of by THI N.

  • 5 / 5
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    Excellent customer service made ordering easy.

    Review of , following an experience of by JANICE L.

  • 5 / 5
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    Website and ordering was very easy to use.

    Review of , following an experience of by WAYNE C.

  • 5 / 5
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    This was an exceptionally easy shopping experience. Thank you Byron for being so helpful. The site was fairly easy to navigate, and the product selections were much more than sufficient.

    Review of , following an experience of by DEAN P. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Very helpful customer service

    Review of , following an experience of by BRIANNA T.

  • 5 / 5
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    Easy to use

    Review of , following an experience of by JULIAN S.

  • 5 / 5
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    I was impressed with how fast they contracted me after I left a message for them on messenger.

    Review of , following an experience of by DENISE P.

  • 5 / 5
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    Great customer services recommend

    Review of , following an experience of by SOCORRO C.

  • 5 / 5
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    Simple, easy to navigate website.

    Review of , following an experience of by HELENE W. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I’m very please with Spa salon. I was able to order my item without no problems and they will ship it free. Thank you for the ease on placing orders.

    Review of , following an experience of by JANNETTE D.

  • 5 / 5
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    Quick and easy ordering process

    Review of , following an experience of by THUCUC L.

  • 5 / 5
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    Quick to respond with answerss Easy ordering

    Review of , following an experience of by ANDREA B.

  • 5 / 5
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    Been buying equipments for my salon from this company for about 10 years and satisfied every time. Ordering is fast and easy. Always comes on time as stated. Would definitely recommend.

    Review of , following an experience of by TUAN C.

  • 4 / 5
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    订单是很方便,我原来就是用你贵公司的产品感觉很好,但这次我买部分零件还没有拿到,是否如原来那样,目前无法下定论

    Review of , following an experience of by KEVIN R.

  • 5 / 5
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    So thankful for Byron he helped me get my parts for my salon bed in such a timely manner! And yall had everything in stock! Thank you

    Review of , following an experience of by TEANA A.

  • 5 / 5
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    Customer service was excellent Byron was most helpful .walked me through what I needed for a replacement on my discontinued item. and was very professional . I will definitely use SpaSalon.us again. Thank you

    Review of , following an experience of by TIM B.

  • 5 / 5
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    I have never bought something online so fast and easy

    Review of , following an experience of by RIVKY B.

  • 5 / 5
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    Well stock and easy to find product

    Review of , following an experience of by ADELA B. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    The purchasing method is smooth and easy.

    Review of , following an experience of by AZIZA A.

  • 5 / 5
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    Amazing customer service

    Review of , following an experience of by JASON B.

  • 5 / 5
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    Byron has gone beyond customer service, very professional/quick to get any information and or questions asked. Very happy will use them again.

    Review of , following an experience of by OLGA F.

  • 3 / 5
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    The shipping took way too long! They shipped my product to the wrong address!!

    Review of , following an experience of by KENNETH BARNETT/ TAMMY K.

    Answer by spasalon.us
    Flag

    We sincerely apologize for the inconvenience you experienced with your recent order. We understand the importance of timely shipping and accurate delivery, and we regret that we fell short of your expectations.We value your feedback as it helps us improve our services, and we want to assure you that steps will be taken to prevent similar occurrences in the future. Our customer satisfaction is of the utmost importance, and we appreciate your understanding and patience.

  • 5 / 5
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    Great assistance

    Review of , following an experience of by KHANG D.

  • 4 / 5
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    Placing my order was a little confusing but everything worked out okay.

    Review of , following an experience of by RAYMOND L.

  • 5 / 5
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    Byron is professional clear in communication, sharp, fast, smart and kind!

    Review of , following an experience of by BORUM A.

  • 5 / 5
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    Awesome 🤩 page and tools

    Review of , following an experience of by AMBAR M.

  • 5 / 5
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    So far everything was pretty easy, I’m looking to finance of course with such a large purchase but the application was also very easy. I hope I’m approved and get my order by my open date

    Review of , following an experience of by CHANNELL L.

  • 5 / 5
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    Very good experience with them, and very nice customer service, products are all good quality,I like shopping with them. I really like it, highly recommend.

    Review of , following an experience of by GUANGLIANG L.

  • 5 / 5
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    Easy navigation Friendly customer service

    Review of , following an experience of by KALA C.

  • 5 / 5
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    I just like to say “thanks” to Lisa.

    Review of , following an experience of by RUBIE H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The company went over and beyond to help me with my order. I am a repeat customer.

    Review of , following an experience of by JENNIFER P.

  • 5 / 5
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    I have made large purchases with this company over the last 10 yrs and they have excellent customer service and products. Very trustworthy 😊

    Review of , following an experience of by JAMIE G.

  • 5 / 5
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    They are always pleasant and prompt on orders. Thank you, Byron.

    Review of , following an experience of by PAT C.

  • 5 / 5
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    Website was easy to use.

    Review of , following an experience of by DONNA M.

  • 5 / 5
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    Customer service when I called with questions about the product where top well above any I've had from other company's. AAAAA+++++

    Review of , following an experience of by JESSE R.

  • 5 / 5
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    Nice and easy to order.

    Review of , following an experience of by LUTHER P. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Easy and fast to order… will update once everything has arrived

    Review of , following an experience of by VALENTINE M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I enjoyed my experience and I found the perfect chairs

    Review of , following an experience of by ANGELIC N.

  • 5 / 5
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    Easy and lots of parts available..hard to find parts elsewhere..thank you

    Review of , following an experience of by UT M.

  • 5 / 5
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    Byron helped me completing my order and it was the best service I could have

    Review of , following an experience of by GUSTAVO D. S.

  • 5 / 5
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    I have used this site before with great success

    Review of , following an experience of by RONDA C.

  • 4 / 5
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    So far my experience has been good. Easy ordering and payment. Waiting for item to be shipped

    Review of , following an experience of by VIVIANE H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The quality is great compare to T4

    Review of , following an experience of by STONE L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Easy to order

    Review of , following an experience of by MATT B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great and easy order

    Review of , following an experience of by BILL W. *

    *Pseudonymized data at the request of the author

  • 1 / 5
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    the order was cancelled. Spoke to a couple reps and know one knew when the bed would arrive. They kept saying “you will get an email when the order is processed” but kept evading the central question “when will the bed arrive to my business ? It doesn’t do any good if the bed arrives in 6 months. Fishy business.

    Review of , following an experience of by JANE E. *

    *Pseudonymized data at the request of the author

    Answer by spasalon.us
    Flag

    I apologize for the fact that you had a difficult experience with our company. Our representatives strive to give every customer a great experience and we try to improve upon ourselves every day. Please be aware that our shipping time is about 10 business days but, until the order is paid for and processed, it is impossible to know specifically when the items will arrive as that is largely dependent upon the freight companies and carriers. Nonetheless, it sounds like there may have been a miscommunication since our representatives can always give you an approximate timeframe for when the order will arrive based on our general delivery guidelines of ten business days. Therefore, if you change your mind and would like to continue with an order, please feel free to contact our customer support team.

  • 5 / 5
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    Easy to navigate the website

    Review of , following an experience of by ADELLA G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Amazing service to help me navigate a faulty pump on my unit. The rep was exceptionally knowledgeable and followed up about delivery !!!! 10 ⭐️

    Review of , following an experience of by RUTH J. *

    *Pseudonymized data at the request of the author

  • 1 / 5
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    Buy goods without sending goods to customers, take money from customers, do not send goods and do not return money to customers

    Review of , following an experience of by AUSTIN O. *

    *Pseudonymized data at the request of the author

    Answer by spasalon.us
    Flag

    Dear Xuan Nguyen, We would like to start by apologizing for any inconvenience caused regarding the issue you mentioned. We understand how frustrating it can be when you purchase a product, and it does not arrive. We would like to inform you that we take all customer complaints seriously, and we have investigated this matter thoroughly. After reviewing our records, we found that there was an issue with the dispatch system that resulted in your order not being shipped. We have processed a refund for the full amount of your purchase, and the funds should appear in your account within a few business days. We understand that this situation may have caused you undue stress and we deeply apologize for that. We would like to assure you that we have taken steps to ensure that this type of situation does not occur again in the future. We value our customers' trust and strive to provide the best possible service. Please do not hesitate to contact us if you have any further questions or concerns. Thank you for bringing this to our attention. Sincerely

    Answer by Austin O
    Flag

    your fault is not my fault why did you deduct my money?? I can't understand what you guys are doing? I checked you for $1465.69 why did you check me for $1417.62 ????

    Answer by spasalon.us
    Flag

    We can refund for only what we received.

    Show exchanges Hide exchanges
  • 5 / 5
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    Awesome service, on time delivery, prompt resolution response and part availability!

    Review of , following an experience of by JACQUES K. *

    *Pseudonymized data at the request of the author

    Answer by spasalon.us
    Flag

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our service to be awesome, and that our team was able to provide you with on-time delivery, prompt resolution response, and availability of parts. At our company, we take great pride in providing exceptional service to our customers, and we're so glad to hear that we met your expectations. We understand how important it is to receive your orders on time, and we always strive to ensure that our customers receive their products promptly and with the highest level of quality. Your kind words are a true motivation for us to keep working hard and providing the best service possible. We're honored to have earned your trust and confidence, and we look forward to serving you again in the future. Thank you once again for choosing our company, and for giving us the opportunity to provide you with excellent service.

  • 5 / 5
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    Here is the best place to buy your items for beauty.

    Review of , following an experience of by AURORE C. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I like it

    Review of , following an experience of by TARYN G. *

    *Pseudonymized data at the request of the author

    Answer by spasalon.us
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    Thank you for letting us know! If you have any other questions or concerns, please don't hesitate to ask. We appreciate your business.

  • 5 / 5
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    Lisa is very responsive and efficient. I never have to wait for a reply, and she always seems to find what I need despite the limited info I give to her. Spasalon is a pleasure to deal with.

    Review of , following an experience of by KELLEY B. *

    *Pseudonymized data at the request of the author

    Answer by spasalon.us
    Flag

    Thank you so much for your kind words about Lisa and our company. We are delighted to hear that you find our service responsive and efficient. Our team takes great pride in delivering high-quality service to our clients, and we're pleased to hear that we're meeting your expectations. It's fantastic to hear that Lisa has been able to assist you in finding what you need despite the limited information provided. We strive to understand our clients' needs and provide the best solutions possible. Thank you for your continued trust in SpaSalon.us, and we look forward to serving you in the future. Sincerely,

  • 5 / 5
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    Good so far for my first order but it should be charging credit card fee.

    Review of , following an experience of by GIOVANI M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The ordering was simple and straight forward. SpaSalon had the exact chair I was looking for at the best price.

    Review of , following an experience of by FOSTER L. *

    *Pseudonymized data at the request of the author

    Answer by spasalon.us
    Flag

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found the ordering process to be simple and straightforward, and that we had the exact chair you were looking for at the best price. At SpaSalon.us, we strive to provide our customers with a hassle-free and convenient ordering process. We understand that searching for the right product can be overwhelming, which is why we make it our priority to offer a wide selection of high-quality products at competitive prices. We're delighted to hear that we met your expectations, and we're grateful for the opportunity to earn your trust and confidence. Thank you for choosing SpaSalon, and we look forward to serving you again in the future. Best regards,

  • 5 / 5
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    thanks

    Review of , following an experience of by KARINE C. *

    *Pseudonymized data at the request of the author

    Answer by spasalon.us
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    You're welcome! If you have any further questions or concerns, please don't hesitate to ask. It was my pleasure to assist you.

  • 4 / 5
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    La atención al momento de la compra muy buena e intuitiva en la página web

    Review of , following an experience of by NADIA M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I been ordered since I was open salon Thank you so much

    Review of , following an experience of by HERMANN Z. *

    *Pseudonymized data at the request of the author

    Answer by spasalon.us
    Flag

    Thank you so much for your loyalty and continued support! We're honored to have been a part of your salon's journey from the beginning, and we're grateful for the trust you've placed in us. At SpaSalon.us, we're committed to providing our customers with the highest level of service and quality products. We understand that your salon's success depends on having the right tools and equipment, and we're glad that we've been able to provide you with what you need to run your business. Thank you once again for choosing SpaSalon.us, and we look forward to continuing to serve you in the years to come. Best regards,

  • 5 / 5
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    So far my experience was good. Staff reached out and was very helpful. I have only placed my order today, my order hasn't been shipped, and haven't gotten my shipment etc so I can't really rate my full experience yet.

    Review of , following an experience of by JACQUES M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Really easy to order. My second time buying from them and great quality product.

    Review of , following an experience of by JEFF O. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    Lisa was very helpful and answered all of my questions....can't wait til my new pedi spa chair arrives

    Review of , following an experience of by BUFORD L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    My buying option was simple. I purchase 4 pedicure chairs from the company and i am very satisfied how long they lasted. First in 10 years I am buying a part for 1 chair

    Review of , following an experience of by MATTEO H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The whole online ordering process was very quick and easy!

    Review of , following an experience of by TREY R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    super easy to order. Customer service was very professional and positive

    Review of , following an experience of by DAVIN M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Good costumers service

    Review of , following an experience of by MAURICIO G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Excellent first time order on website

    Review of , following an experience of by CORTNEY T. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The customer service was top of the line. I was having an issue with my e-check and someone gave me a call expeditiously to complete my order. I would definitely order from them again.

    Review of , following an experience of by ANYA F. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The web is good and easy understand

    Review of , following an experience of by BRAEDEN L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Very helpful and very kind!

    Review of , following an experience of by WILHELMINE K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great Attendance

    Review of , following an experience of by GOLDA G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Excellent

    Review of , following an experience of by EDDIE B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Just awesome

    Review of , following an experience of by TITUS S. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    good and nice

    Review of , following an experience of by KIANA W. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    The best sell very nice Lisa , only one thing when i paid my credits card she didn’t tell me 3% charge .

    Review of , following an experience of by MATILDE M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    There is a variety of products to choose from, they are prompt as well

    Review of , following an experience of by GARTH H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Thank you for the kind, quick and accurate information of the person being consulted.

    Review of , following an experience of by CALISTA D. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Excelente servicio, ya he utilizado antes los equipos y son de excelente calidad. Garantizados

    Review of , following an experience of by BRICE M. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    I am trying to repair a used Sanijet Pedicure chair I bought. Very helpful, and reply back quickly with help answering questions. They also remember me.

    Review of , following an experience of by ZULA P. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I was looking for replacement pedicure leather for our chairs and found this site. They were more than helpful to find what we need. Highly recommend this company.

    Review of , following an experience of by ASHTYN R. *

    *Pseudonymized data at the request of the author

  • 2 / 5
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    Great service

    Review of , following an experience of by FRIEDA S. *

    *Pseudonymized data at the request of the author

    Answer by spasalon.us
    Flag

    Dear Axelle M. We are happy that you received great service by our dedicated staff. Generally, reviews of 4 or 5 stars are given when customers receive this level of service. Therefore, we would appreciate it if you consider increasing your review accordingly.

  • 5 / 5
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    Byron was very helpful! Super easy process.

    Review of , following an experience of by XZAVIER E. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Easy process. Great selection

    Review of , following an experience of by HELMER O. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Just ordered, but good so far.

    Review of , following an experience of by DARRELL L. *

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  • 4 / 5
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    So far so good.

    Review of , following an experience of by CORY F. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Easy to find matching pieces of furniture.

    Review of , following an experience of by BIANKA B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Very helpful in finding the right equipment for our specific needs.

    Review of , following an experience of by VESTA W. *

    *Pseudonymized data at the request of the author

  • 3 / 5
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    Had a hard time ordering and seeing pricing due to the CHAT button and could chat or remove it.

    Review of , following an experience of by ASHTYN S. *

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  • 5 / 5
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    Great experience!! I had several questions about the furniture I purchased and Byron found the answers, called me back in a timely manner and helped me complete the sale. Very helpful and efficient!!

    Review of , following an experience of by JAILYN P. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    Decent customer service Still haven't received product yet just ordered

    Review of , following an experience of by HELENA R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Always fast shipping and equipment is good

    Review of , following an experience of by CLEVE G. *

    *Pseudonymized data at the request of the author

Reviews displayed in chronological order