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Review Summary
The site offers a user-friendly experience with great product variety and prices. Customers appreciate the excellent service and easy navigation.
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A. A.
Jun 1, 2022
Verified reviewGreat customer service.
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A. A.
May 28, 2022
Verified reviewDo not hesitate! You are in the right place. :) Highly recommend!! Byron is seriously the best! Thank you so much for all of your help. I truly appreciate your time, patience, and extraordinary customer service. Above and beyond.
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A. A.
May 28, 2022
Verified reviewEasy and affordable!
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A. A.
May 28, 2022
Verified reviewStaff is very helpful to identify the right parts. Order processing is slower than a snail. I would have give it more star if shipping wasn’t that slow. Pricing is a bit on the high side.
Reply from Spasalon.us
I'm glad you were able to take advantage of our knowledgeable staff in order to find the parts you need. Regarding the time it takes to process an order, our delivery time is about 10 business days (or 1 to 3 weeks) as is indicated on our website and it looks like your order will adhere to that timeframe. Finally, we always try to have the lowest prices available but we do offer price matches if you happen to find something somewhere else for less. If this has helped to clarify some of the things which may have initially seemed inadequate to you, maybe you will consider revising your review to 4 or 5 stars.
Reply from A. A.
The lead time for 10 business days was for large items like spa chair. That’s two weeks! If 10 business days is the standard processing time for every item then I will take my business elsewhere. Time is everything in this business and when we need a parts if it’s small shouldn’t take more than a few days to process. It seems your business arrangement for pickup with the shipper is the problem.
Show exchanges Hide exchanges -
A. A.
May 26, 2022
Verified reviewFast easy check out. And found exactly what I needed
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A. A.
May 19, 2022
Verified reviewQuick and easy.
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A. A.
May 17, 2022
Verified reviewGreat prices. Easy checkout
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A. A.
May 13, 2022
Verified reviewCustomer service rep Byron very nice and helpful the buying process was very easy!
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A. A.
May 10, 2022
Verified reviewExcellent and found the webpage easily to navigate to complete the order in a timely manner.
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A. A.
May 7, 2022
Verified reviewThe site is easy to navigate and prices are nice compare to other sites I’ve browsed.
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A. A.
Apr 26, 2022
Verified reviewNavigation on site was easy
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A. A.
Apr 21, 2022
Verified reviewOne of the easiest websites I’ve used to navigate through salon products
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A. A.
Apr 7, 2022
Verified reviewGreat service, great prices
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A. A.
Apr 2, 2022
Verified reviewVery good
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A. A.
Mar 29, 2022
Verified reviewI was unsure on the part I needed so I messaged the company and they were quick to respond and affirm that was the correct replacement part for our pedicure chair
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A. A.
Mar 24, 2022
Verified reviewEvery thing was easy to order. And fast customer services
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A. A.
Mar 22, 2022
Verified reviewEasy to order, will see how it is once shipped
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A. A.
Mar 12, 2022
Verified reviewByron is awesome!
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A. A.
Mar 11, 2022
Verified reviewService client super j'ai adoré le contact avec Byron 😊
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A. A.
Mar 11, 2022
Verified reviewVery difficult to purchase from this company
Reply from Spasalon.us
Your first order payment was declined due to the payment issue. But you then contacted us to pay for it. We appreciate your business.
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