slidup.ca

Customer reviews for slidup.ca

4.8 / 5 1

Calculated from 63 reviews obtained over the last 12 months

536 reviews since 21/08/2018

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Information slidup.ca

  • Company

    MANTION Canada

  • Description

    SLID'UP is the specialist of sliding door systems and hardware in North America. Our team of specialists is available to help you plan, design and achieve your sliding door project.

  • Address

    360 Séminaire Nord Boulevard Unit 12 J3B 5L1 Saint-Jean-Sur-Richelieu

  • Website

    https://slidup.ca

  • Category

    Home and garden

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Customer reviews

  • 4 / 5 1
    Edit Flag

    Good.

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    Answer by slidup.ca
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    Thank you for your feedback Bill! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Great product. East to install

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    Answer by slidup.ca
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    Thank you for your feedback Cody! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Excellent product and delivered on time

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    Answer by slidup.ca
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    Thank you for your feedback Stephen! SLID'UP Team

  • 4 / 5 1
    Edit Flag

    Great

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Paul! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    First time using "Slid-UP" on-line service.... Found it easy, the details of the product were clear. And yes have shared (recommend) with other contractors....

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Daniel! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    The order was expedited the next day. I received the order in 2 days from ordering. Very easy process. Great product.

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    Answer by slidup.ca
    Flag

    Thank you for your feedback! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Excellent product and service

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    Answer by slidup.ca
    Flag

    Thank you for your feedback John! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    great site and easy to buy

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Spencer! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Very good product

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Gang! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Fast delivery, exactly as described

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    Answer by slidup.ca
    Flag

    Thank you very much for your feedback Doug! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    I had to order replacement rollers for one door, super easy to find correct rollers. The whole process from finding site and placing order was completed in less than 15 minutes. Parts arrived on time and were exactly what I needed.

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Bruce! SLID'UP Team

  • 2 / 5 1
    Edit Flag

    L'entreprise est située à 5 minutes de chez moi. On m'exige toutefois de payer la pleine livraison et refuse que j'aille moi-même chercher le produit. Même chose pour le retour

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    Answer by slidup.ca
    Flag

    Merci pour votre retour Marie-Ève. Malheureusement, nous ne sommes pas un magasin, d'un point de vue légal, il nous est interdit d'accueillir des clients dans nos locaux. L'équipe SLID'UP

  • 5 / 5 1
    Edit Flag

    Easy process to order and received with in a week

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    Answer by slidup.ca
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    Thank you for your feedback Tim! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Excellent product

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    Answer by slidup.ca
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    Thank you for your feedback Vincent! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Fast shipping. Product as advertised.

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Sara! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Fast shipping, ease of installation and good quality ! Love my new barn door on that rail !

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Nicolas! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Great product, fantastic shipping, all around a one

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    Answer by slidup.ca
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    Thank you for your feedback Russell! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Product was as described and worked perfectly. Detailed description and measurements made the installation easy.

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Christopher! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Excellent service. Order and delivery were very efficient

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Peter! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Emailed in my questions. Got a very timely reply. Placed my order and received it a few days later at my home in Sask. Seemless.

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Stewart! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Easy site to navigate

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Dan! SLID'UP Team

  • 1 / 5 1
    Edit Flag

    I purchased the soft close unit but the CSR did not tell me that it only works with there track the unit was useless to me

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Walter! I am sorry that our CSR did not remind you this information. You can also find it on the product description on the product sheet. SLID'UP Team

    Answer by Terry H
    Flag

    That’s great I still believe your CSR should have mentioned it to me or at least question me if I had purchased the track from your company not even an after thought.

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  • 3 / 5 1
    Edit Flag

    not applicable.

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  • 5 / 5 1
    Edit Flag

    Hard to find item, fast delivery, and just what I needed.

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    Answer by slidup.ca
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    Thank you for your feedback Betty! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    website was easy navigate and place an order, well layed out. Product was exactly as pictured

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    Answer by slidup.ca
    Flag

    Thank you very much for your feedback Paul! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Easy install. Easy to Mount. Rolls like on air with zero sound. My next one is the same!

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Hans! SLID'UP Team

  • 1 / 5 1
    Edit Flag

    They should provide a better return policy

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    Answer by slidup.ca
    Flag

    We are sorry that you are disappointed about our return policy. SLID'UP Team

  • 4 / 5 1
    Edit Flag

    As other slidup products the hardware is excellent and easy to install. The only negative is that I could not purchase the sliding hardware separately from the pocket door hardware, which is what I wanted. Please offer your rails and rollers separately in the future.

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Larry! Indeed, we do not offer the items separately for our pocket door hardware SLID'UP 2200 but we do for a lot of other hardware that can be used for a pocket door too. SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Great product and fast delivery!

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Nektarios! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    I was able to find and order the closet hardware that I needed. The order was filled and shipped quickly and was at my door within days.

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    Answer by slidup.ca
    Flag

    Thank you very much for your feedback Marc! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Great product. Great service. We love ordering from SlidUp

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    Answer by slidup.ca
    Flag

    Thank you very much for your feedback Raymond! SLID'UP Team

  • 4 / 5 1
    Edit Flag

    Product is definitely 5 stars. Last order was missing parts, I contacted them and they over nighted them down to me. Excellent customer service. I am waiting on a small refund offered to me for an issue with an earlier order, hence the 4 star review.

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Jeff! I will ask our customer service to get back to you quickly about the refund. SLID'UP Team

  • 4 / 5 1
    Edit Flag

    Delivery was a little longer than expected. but otherwise good service and excellent product.

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    Answer by slidup.ca
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    Thank you for your feedback Brian! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Iam very happy with the Service you guys provide specialy answering E mails so quick And shipping was great and quick Thank you The wep page was very easy to handle without any difgicultys

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    Answer by slidup.ca
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    Thank you very much for your feedback Artur! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Exactly what I was looking for in brick and mortar stores but didn’t find. Thanks for slid up: I finally found!

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    Answer by slidup.ca
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    Thank you for your feedback Jonathan! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Received my product all in great condition. Very happy.

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Ted! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    I ordered from Slid’Up and Purolator damaged some of my items during delivery. I contacted Slid’Up and they made things right. I appreciate their great customer service and efforts. Their products are also great quality as well, so I would definitely reuse them and I highly recommend them to anyone who’s looking for sliding door hardware that comes with great service! Thank you Slid’Up!!!

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    Answer by slidup.ca
    Flag

    Thank you very much for your feedback Tan, we appreciate it! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    The quality of the product is far superior than the ones that you find at the mega stores. The product was received in perfect condition and very well packed. All parts are sturdy and well built. My only concern is that I received 2 of the door stoppers damaged.

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Rajan! I am sorry about the door stoppers. Did you contact our customer service so we could ship you 2 new door stoppers? SLID'UP Team

    Answer by Nels N
    Flag

    Hi.....I have just finished the installation and i have 3 bad stoppers now. I intended to contact you guys once the job was completed....i would highly appreciate if you can send me 3 stoppers and i can post you back the bad ones if you require. Thanks

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  • 4 / 5 1
    Edit Flag

    All Good

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    Answer by slidup.ca
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    Thank you for your feedback Robert! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    The product was just as described, shipped very fast. Overall very happy with my purchase

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Dave! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    nice product so far. easy to install. way better than the stuff you find at the big stores.

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    Answer by slidup.ca
    Flag

    Thank you for your feedback William! SLID'UP Team

  • 4 / 5 1
    Edit Flag

    works good

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Yvon! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Haven't fully installed, but hardware is quality. Relatively easy to install once leveled. Instructions leave a bit too much to the imagination a could be better for less experienced installers. Otherwise really happy with the purchase. Haven't installed the door but everything looks sound.

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Lior! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Easy transaction, quick delivery and the products are exactly what I needed. No more needs to be said.

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    Answer by slidup.ca
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    Thank you for your feedback Jeffrey! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Website with valuable information, quick to ship and prices were reasonable

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    Answer by slidup.ca
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    Thank you for your feedback Gaspard! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Ordered twice from here and I gotta say, the rails are of good quality. Rollers are smooth easy to install and customer service was very helpful.

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    Answer by slidup.ca
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    Thank you very much for your feedback David! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Loved everything about the process. Easy site to navigate and staff were quick to answer my questions.

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    Answer by slidup.ca
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    Thank you very much for your feedback Dave! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Easy to use website and extremely fast shipping

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    Answer by slidup.ca
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    Thank you for your feedback Zach! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Ordered on line; all very easy.

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    Answer by slidup.ca
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    Thank you for your feedback Jim! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    With a bit of research, I figured out what I needed without problems; ordering was smooth, and it arrived quickly. Overall, very simple to install despite my first time installing a sliding closet door.

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    Answer by slidup.ca
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    Thank you very much for your feedback Daniel! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Very fast turn around after order was placed.

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    Answer by slidup.ca
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    Thank you very much for your feedback Karl! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    The site was clear and easy to navigate, customer service quickly answered my phone call and question about shipping and the product was delivered in a timely manner.

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    Answer by slidup.ca
    Flag

    Thank you very much for your feedback Athal! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Good installation video

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    Answer by slidup.ca
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    Thank you very much for your feedback Yuriy! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Spoke with a representative before ordering who answered my questions and helped me get the right products.

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    Answer by slidup.ca
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    Thank you very much for your feedback Henry! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Very efficient and easy to use web site. Delivery of various orders at different times were all quick well packaged.

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    Answer by slidup.ca
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    Thank you very much for your feedback Larry! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    a+++++++++++++++++++++++++++++++++++++

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    Answer by slidup.ca
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    Thank you very much for your feedback Marc! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Product was great and installed easily! Great hardware for solid core doors!!! Arrived on time which is great these days!!

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    Answer by slidup.ca
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    Thank you very much for your feedback Don! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Order process was straightforward.

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    Answer by slidup.ca
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    Thank you for your feedback Peter! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Very easy to navigate site in order to order

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    Answer by slidup.ca
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    Thank you very much for your feedback Janet! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Excellent!

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    Answer by slidup.ca
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    Thank you for your feedback Joan! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Very easy install with my custom doors. High quality hardware and clear instructions in package. I had my tracks custom cut and they were exact dimensions I requested. Customer service called to confirm my order and we’re friendly and helpful.

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    Answer by slidup.ca
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    Thank you very much for your feedback Bruce, we appreciate it! SLID'UP Team.

  • 5 / 5 1
    Edit Flag

    très bon service a la clientèle

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    Answer by slidup.ca
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    Merci beaucoup pour votre retour Vincent ! L'équipe SLID'UP.

  • 5 / 5 1
    Edit Flag

    Super nice !

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    Answer by slidup.ca
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    Thank you very much for your feedback Carl! SLID'UP Team

  • 4 / 5 1
    Edit Flag

    Excellent product, only minor production flaws. Interesting to see how well it holds up over time.

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    Answer by slidup.ca
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    Thank you very much for your feedback Cameron! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Works well. No issues at all. Worth the money. I am just sorry that I didn’t know about slideup before , there would be no need to redo. Delivered on time.

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    Answer by slidup.ca
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    Thank you very much for your feedback Peter! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Simple Fast and good product

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    Answer by slidup.ca
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    Thank you for your feedback François! SLID'UP Team

  • 3 / 5 1
    Edit Flag

    The company was very responsive and help with the order so that was greatly appreciated. However, a couple of things to note one each object. Otherwise I’d say solid system from a very responsive company but too many little issues that I unfortunately can’t give it more than 3 stars

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    Answer by slidup.ca
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    Thank you for your feedback Lars! I am sorry about the issues that you had. I will look at your products reviews and share them with the technical team. SLIDU'P Team

    Answer by Florencio K
    Flag

    Thank you. As I said, you guys have been very responsive and that is highly unusual in this line of work so that is very much appreciated. I will say the kit overall works very well. It was just some inconsistencies in the drilled holes and that I for the life of my cannot attach the aluminum valance as it’s too tight.

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  • 4 / 5 1
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    Arrived quick - works for our needs

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    Answer by slidup.ca
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    Thank you for your feedback Kim! SLID'UP Team

  • 4 / 5 1
    Edit Flag

    Easy to use.

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    Answer by slidup.ca
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    Thank you for your feedback Sebastian! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    We were so excited to find a company that could supply parts for the accordian door that we needed, as the company we bought them from won't help or don't care to help so this was amazing to find someone who had the item we needed.

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    Answer by slidup.ca
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    Thank you very much for your feedback Bonnie! SLID'UP Team

  • 5 / 5 1
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    satisfied, it came quickly

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    Answer by slidup.ca
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    Thank you for your feedback Robert! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    I was looking for an outdoor barn door rail. Not only did I find one with Slid Up, it was delivered very quickly and arrived in perfect condition. I’m also happy that it’s manufactured in Canada.

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    Answer by slidup.ca
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    Thank you very much for your feedback Derek! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    super easy description of products, great service, fast delivery, really happy to have ordered locally

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    Answer by slidup.ca
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    Thank you very much for your feedback Jelena! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Good service! Thank you!

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    Answer by slidup.ca
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    Thank you for your feedback Ginette! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    received order next day well ahead of schedule - track is solid, rollers super smooth - very impressed all around.

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    Answer by slidup.ca
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    Thank you very much for your feedback Matthew! SLID'UP Team

  • 1 / 5 1
    Edit Flag

    Wrong parts came, they still haven't responded to the issue

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    Answer by slidup.ca
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    Thank you for your feedback! You advised us about this mistake on Saturday 13th, same day as your review. Unfortunately we are not open on the weekends. So I asked our customer service team to call you back and send you the right parts on Monday 15th. According to our carrier information, you should have received them on Tuesday 16th. SLID'UP Team

  • 5 / 5 1
    Edit Flag

    The site was easy to navigate and the order came very quickly.

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    Answer by slidup.ca
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    Thank you for your feedback Donna! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Excellent product-Easy to assemble & install.

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    Answer by slidup.ca
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    Thank you very much for your feedback! SLID'UP Team

  • 3 / 5 1
    Edit Flag

    Was somewhat difficult navigating the website looking for parts, delivery time was good but the tracking code link did not work.

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    Answer by slidup.ca
    Flag

    Thank you for your feedback Duane! I am sorry for these inconveniences. Next time, do not hesitate to call us, we can help you find the best products for your project and we can also help you about the tracking number. SLID'UP Team

  • 5 / 5 1
    Edit Flag

    Very satisfied with service and quality

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    Answer by slidup.ca
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    Thank you for your feedback Serghei! SLID'UP Team

  • 5 / 5 1
    Edit Flag

    The staff were great in helping me find the right product for my application. Everything was shipped in a quick manner and arrived well packaged and in perfect condition.

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    Answer by slidup.ca
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    Thank you very much for your feedback Paul! SLID'UP Team

  • 5 / 5 1
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    The supplier met the shipping time frame as indicated. Very well packaged. Thanks!!!

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    Thank you very much for your feedback Rajnish! SLID'UP Team

  • 5 / 5 1
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    Fast shipping. High quality product

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    Thank you very much for your feedback! SLID'UP Team

  • 5 / 5 1
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    Great service and great product !

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    Thank you very much for your feedback Stéphane! SLID'UP Team

  • 5 / 5 1
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    Perfect product. I never write these reviews. If you are doing a custom install with doors that aren’t standard height or width etc… this is your product.

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    Thank you very much for your feedback Dan! SLID'UP Team

  • 5 / 5 1
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    This is the second time I order from this company. Quality products at a fair price with fast delivery. Nice work guys!

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    Thank you very much for your feedback Andre! SLID'UP Team

  • 1 / 5 1
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    This track works really well. The track would be a 5 stars if the rail was 1/2" bigger. We had to shim the track to keep the doors in the track. The doors slide smoothly & easily on the track.

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    Thank you for your feedback Bonnie! We are sorry that you had to shim the track. Unfortunately, with the production of tracks, our track lengths can have a tolerance of +3/4”. SLID'UP Team

  • 4 / 5 1
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    No problems. Site was easy to navigate.

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    Thank you very much for your feedback Dan! SLID'UP Team

  • 5 / 5 1
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    The site was easy to navigate and the product I was looking for was accurately and clearly described

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    Thank you very much for your feedback Edward! SLID'UP Team

  • 5 / 5 1
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    really great product easy to install, totally recommend it

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    Thank you very much for your feedback Daniel! SLID'UP Team

  • 5 / 5 1
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    I needed to replace the standard hardware for a heavy bifold door. The old hardware was not strong enough for the weight of the bifold door (solid oak). I finally found what I was looking for on the Slid'Up website. Ordering was easy and delivery was quick. I received it the next day. Instructions were easy enough to follow.

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    Thank you for your feedback Brian! SLID'UP Team

  • 5 / 5 1
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    Great customer service. I had the pleasure of communicating with one of the customer service rep Stella a few times. She was quick to reply and very knowledgeable. I will be a customer in the future again. Thank you.

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    Thank you very much for your feedback Kurt! SLID'UP Team

  • 5 / 5 1
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    easy to order, fast to ship

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    Thank you for your feedback David! SLID'UP Team

  • 4 / 5 1
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    I found I had to dig for parts related to the track I have a little harder than I expected.

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    Answer by slidup.ca
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    Thank you for your feedback! I am sorry about that. We worked on it and should publish a new version of our website very soon. It should be easier to find products. SLID'UP Team

  • 5 / 5 1
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    The website was so easy to understand and navigate. Delivery and product quality was amazing, they implemented my requests without issue. Totally recommend Slid'Up!

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    Thank you very much for your feedback Todd! SLID'UP Team

  • 4 / 5 1
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    Good company -quick service. The shipper lost or didn't have my phone number so it took a while to get the product. Slid'up followed up and got them moving. Good customer follow up.

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    Thank you for your feedback James! SLID'UP Team

  • 5 / 5 1
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    Good product and quick service.

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    Thank you for your feedback Pierre! SLID'UP Team

  • 4 / 5 1
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    Good company - quick service.

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    Thank you for your feedback James! SLID'UP Team

  • 5 / 5 1
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    Very clear information for all the products.

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    Thank you for your feedback Michael! SLID'UP Team

  • 5 / 5 1
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    Navigation: Don't remember. Service & delivery: excellent.

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    Thank you for your feedback James! SLID'UP Team

Reviews displayed in chronological order