Customer reviews
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Great product - well made. Greatly appreciated having all the necessary wrenches included in the order
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Answer by slidup.caFlagThank you very much for your feedback Stephen! SLID'UP Team
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Got my order faster than expected!
Review of , following an experience of by A A. *
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Answer by slidup.caFlagThank you for your feedback Said! SLID'UP Team
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Very good delivery.
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Answer by slidup.caFlagThank you for your feedback Jack! SLID'UP Team
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Site was easily found with an internet search. Ordering was simple. Didn’t get an email when it was shipped, and didn’t get a response when I inquired about shipping and possible arrival dates. It arrived and was very easy to install on our heavy bypass pantry doors. Wish we’d have seen these before we wasted money buying bypass hardware from Home Depot that only lasted a couple of years. This product is far superior and better made. Our biggest problem is we decided not to use the soft closures and we have issues trying to get used to the new hardware. You see, the new rollers slide so well, one of these days the panty door may end up in the living room! Maybe for those DIY people thinking of using this product … install the soft closures!
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Answer by slidup.caFlagThank you for your feedback Kathy! Did you check your spam box? We always answer our customers and we do have automatic emails for order confirmation and tracking information. I am sorry that you had an issue with our emails. SLID'UP Team
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Fast delivery and excellent product.
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Answer by slidup.caFlagThank you for your feedback Bill! SLID'UP Team
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Super easy to install and the truck runs really smooth
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Answer by slidup.caFlagThank you for your feedback Will! SLID'UP Team
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Excellent service. Delivery is fast and the sliding door hardware is great J.Hodgson
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Answer by slidup.caFlagThank you for your feedback Julien! SLID'UP Team
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Relatively easy to navigate.
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Answer by slidup.caFlagThank you for your feedback Robert! SLID'UP Team
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All good, got the stuff I ordered quick and without any issues
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Answer by slidup.caFlagThank you for your feedback Andrew! SLID'UP Team
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Good, straight forward with good diagrams.
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Answer by slidup.caFlagThank you for your feedback Victor! SLID'UP Team
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Someone from Slid'up called me and agreed to use their shipping account to send back the extra frames for a discounted rate. We've yet to send them yet and get a credit but we're hoping all will be ok in the coming weeks. Thanks,
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Good, easy to order
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Answer by slidup.caFlagThank you for your feeback John! SLID'UP Team
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good product & fast delivery
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Answer by slidup.caFlagThank you for your feedback Dan! SLID'UP Team
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Horrible service wanted to return my item. Sent 2 emails asking how to return my item and as of now I have not had a response.
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Answer by slidup.caFlagThank you for your feeback Fiona! My colleague from customer service told me that you said the emails were into your spam box. SLID'UP Team
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Easy to order and received in less than a week
Review of , following an experience of by A A. *
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Ordered 2 sets of bypass closet door hardware Excellent product, quick shipping, at a very reasonable price
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every aspect from looking for purchase to ordering and delivery was excellent.
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Answer by slidup.caFlagThank you very much for your feedback Elaine! SLID'UP Team
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Fast shipping
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Answer by slidup.caFlagThank you for your feedback Arnd! SLID'UP Team
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Arrived on time as indicated at time of purchase. Good product at a fair price. I have installed several different styles of pocket door kits,this was one of the better ones. Will definitely use again.
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Answer by slidup.caFlagThank you for your feedback Richard! SLID'UP Team
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Easy and on time. Well packaged.
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Answer by slidup.caFlagThank you for your feedback Tony! SLID'UP Team
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Good product. Easy installation. Would be good if you included both metric and standard measurements with the delivery as well as "font" that is easy to follow.
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Answer by slidup.caFlagThank you for your feedback Rheal! SLID'UP Team
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Customer service was responsive and my order was delivered within a reasonable time.
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Answer by slidup.caFlagThank you very much for your feedback! SLID'UP Team
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Good solid product that is straight forward to install and works really well
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Answer by slidup.caFlagThank you very much for your feedback Wayne! SLID'UP Team
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Helpful and very willing to help me solve me pocket door problem.
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Answer by slidup.caFlagThank you very much for your feedback! SLID'UP Team
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Very good, great service. I would recommend
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Answer by slidup.caFlagThank you for your feedback Elinor! SLID'UP Team
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Easy to fine and read up on the product, product was as described and referral to accessory products was easy to find.
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Answer by slidup.caFlagThank you very much for your feedback Richard! SLID'UP Team
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all good. fast shipping
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Answer by slidup.caFlagThank you for your feedback Ron! SLID'UP Team
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Thrilled with the quality of this mechanical over something that you would get at big box store. I custom built bi fold doors and this track meets all my own quality expectations.
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Answer by slidup.caFlagThank you very much for your feedback David! SLID'UP Team
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Product was perfect for what was required and at a great price point. Fast shipping and great communication relating to tracking. Easy to order from. Would recommend.
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Answer by slidup.caFlagThank you very much for your feedback Wesley! SLID'UP Team
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Good product and fast delivery
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Answer by slidup.caFlagThank you for your feedback Dave! SLID'UP Team
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Well known, trusted manufacturer.
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Answer by slidup.caFlagThank you very much for your feedback Serge! SLID'UP Team
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excellent prompt sevice in regards to getting product. good quality product
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Answer by slidup.caFlagThank you for your feedback Janet! SLID'UP Team
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Fairly basic website but it does the job... no complaints!
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Answer by slidup.caFlagThank you for your feedback Andrew! SLID'UP Team
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Good product, much smoother than the other part I had tried from a competitor. Quick shipping as well.
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Answer by slidup.caFlagThank you very much for your feedback Dean-Andrew! SLID'UP Team
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I liked that the system is customizable. The top track seems to hide very nicely. However, my order was missing parts and I found the instructions hard to follow with minimal words to explain what to do. The little clips on the side to keep the door in the track are very short and the door comes off the track easily. The soft close made it very hard to open so my kids couldn’t even open the door. I was expecting a lot more for paying more then double what you would pay from the big box stores
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Fast delivery, good communication, I am satisfied with my purchase.
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Answer by slidup.caFlagThank you for your feedback Tatiana! SLID'UP Team
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Shipping is very fast!
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Answer by slidup.caFlagThank you for your feedback Candice! SLID'UP Team
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Ordering was simple and it was processed quickly. Shipping was fast and the product arrived in good condition.
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Answer by slidup.caFlagThank you for your feedback Chris! SLID'UP Team
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Good communication, fast shipment. A good company!
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Answer by slidup.caFlagThank you for your feedback Sean! SLID'UP Team
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Got my order on time and it’s what the company describes on the website. No surprises!
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Answer by slidup.caFlagThank you very much for your feedback! SLID'UP Team
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Good!
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Answer by slidup.caFlagThank you for your feedback Arend! SLID'UP Team
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Fast delivery great product
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Answer by slidup.caFlagThank you for your feedback Aldo! SLID'UP Team
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Customer service and delivery was great.
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Answer by slidup.caFlagThank you very much for your feedback Silvie! SLID'UP Team
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Product is excellent; some of the instructions could have been made more clear.
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Answer by slidup.caFlagThank you for your feedback Ritch! I will forward your comment to the concerned department. SLID'UP Team
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I would say the kit worked well and as intended. We did need to put in more and longer screws than the kit had as the doors are on the heavier end of the capacity and the supplied screws pulled out. This could honestly be because of the installation (done by my contractor). I did find the need to predrill some more holes to help countersink the added wood screws. With 3 young kids we will see if this holds up to the abuse my kids can inflict. I did need to re-install the rollers as the contractor didn't realize the soft close mechanism got installed between the two rollers.
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Answer by slidup.caFlagThank you for your feedback Nathan! SLID'UP Team
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Wow! Terrific product as promised and delivery was unbelievably fast. I will be back.
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Answer by slidup.caFlagThank you very much for your feedback Julien! SLID'UP Team
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Quick to get and decent quality for the cost
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Answer by slidup.caFlagThank you very much for your feedback Francis! SLID'UP Team
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Very fast shipping and good information online
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Answer by slidup.caFlagThank you very much for your feedback! SLID'UP Team
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Happy with product and quick delivery
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Answer by slidup.caFlagThank you very much for your feedback Gordon! SLID'UP Team
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Great website!
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Answer by slidup.caFlagThank you for your feedback! SLID'UP Team
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Fabulous service. I emailed the company regarding advise on a product for my application. They quickly replied. I placed my order after getting confirmation on the total cost including shipping to the Okanagan valley in BC. It arrived on time and in perfect condition. Which = Happy customer!
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Answer by slidup.caFlagThank you very much for your feedback Gary! SLID'UP Team
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it is all very helpful with very good explanations about the product options
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Answer by slidup.caFlagThank you very much for your feedback Neil! SLID'UP Team
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Received very quickly and we are very impressed with the smooth rolling of door on track.
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Answer by slidup.caFlagThank you very much for your feedback Thomas! SLID'UP Team
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Excellent service and quick processing time
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Answer by slidup.caFlagThank you for your feedback Ganesh Kumar! SLID'UP Team
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showed up on time and in good working order
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Answer by slidup.caFlagThank you for your feedback Jeffrey! SLID'UP Team
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Heavy Duty
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Answer by slidup.caFlagThank you for your feedback Larry! SLID'UP Team
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Highest quality sliding door hardware on the market. Very happy with this purchase for my custom sliding doors.
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Answer by slidup.caFlagThank you for your feedback Marta! SLID'UP Team
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A good website with clear product descriptions and uses.
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Answer by slidup.caFlagThank you for your feedback Eric! SLID'UP Team
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Good.
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Answer by slidup.caFlagThank you for your feedback Bill! SLID'UP Team
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Great product. East to install
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Answer by slidup.caFlagThank you for your feedback Cody! SLID'UP Team
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Excellent product and delivered on time
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Answer by slidup.caFlagThank you for your feedback Stephen! SLID'UP Team
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Great
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Answer by slidup.caFlagThank you for your feedback Paul! SLID'UP Team
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First time using "Slid-UP" on-line service.... Found it easy, the details of the product were clear. And yes have shared (recommend) with other contractors....
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Answer by slidup.caFlagThank you for your feedback Daniel! SLID'UP Team
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The order was expedited the next day. I received the order in 2 days from ordering. Very easy process. Great product.
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Answer by slidup.caFlagThank you for your feedback! SLID'UP Team
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Excellent product and service
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Answer by slidup.caFlagThank you for your feedback John! SLID'UP Team
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great site and easy to buy
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Answer by slidup.caFlagThank you for your feedback Spencer! SLID'UP Team
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Very good product
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Answer by slidup.caFlagThank you for your feedback Gang! SLID'UP Team
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Fast delivery, exactly as described
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Answer by slidup.caFlagThank you very much for your feedback Doug! SLID'UP Team
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Excellent product
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Answer by slidup.caFlagThank you for your feedback Vincent! SLID'UP Team
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L'entreprise est située à 5 minutes de chez moi. On m'exige toutefois de payer la pleine livraison et refuse que j'aille moi-même chercher le produit. Même chose pour le retour
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Answer by slidup.caFlagMerci pour votre retour Marie-Ève. Malheureusement, nous ne sommes pas un magasin, d'un point de vue légal, il nous est interdit d'accueillir des clients dans nos locaux. L'équipe SLID'UP
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Fast shipping, ease of installation and good quality ! Love my new barn door on that rail !
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Answer by slidup.caFlagThank you for your feedback Nicolas! SLID'UP Team
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I had to order replacement rollers for one door, super easy to find correct rollers. The whole process from finding site and placing order was completed in less than 15 minutes. Parts arrived on time and were exactly what I needed.
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Answer by slidup.caFlagThank you for your feedback Bruce! SLID'UP Team
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Easy process to order and received with in a week
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Answer by slidup.caFlagThank you for your feedback Tim! SLID'UP Team
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Fast shipping. Product as advertised.
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Answer by slidup.caFlagThank you for your feedback Sara! SLID'UP Team
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Product was as described and worked perfectly. Detailed description and measurements made the installation easy.
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Answer by slidup.caFlagThank you for your feedback Christopher! SLID'UP Team
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Great product, fantastic shipping, all around a one
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Answer by slidup.caFlagThank you for your feedback Russell! SLID'UP Team
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Excellent service. Order and delivery were very efficient
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Answer by slidup.caFlagThank you for your feedback Peter! SLID'UP Team
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Easy site to navigate
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Answer by slidup.caFlagThank you for your feedback Dan! SLID'UP Team
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not applicable.
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I purchased the soft close unit but the CSR did not tell me that it only works with there track the unit was useless to me
Review of , following an experience of by A A. *
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Answer by slidup.caFlagThank you for your feedback Walter! I am sorry that our CSR did not remind you this information. You can also find it on the product description on the product sheet. SLID'UP Team
Answer by A AFlagThat’s great I still believe your CSR should have mentioned it to me or at least question me if I had purchased the track from your company not even an after thought.
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Emailed in my questions. Got a very timely reply. Placed my order and received it a few days later at my home in Sask. Seemless.
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Answer by slidup.caFlagThank you for your feedback Stewart! SLID'UP Team
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Hard to find item, fast delivery, and just what I needed.
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Answer by slidup.caFlagThank you for your feedback Betty! SLID'UP Team
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Easy install. Easy to Mount. Rolls like on air with zero sound. My next one is the same!
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Answer by slidup.caFlagThank you for your feedback Hans! SLID'UP Team
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website was easy navigate and place an order, well layed out. Product was exactly as pictured
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Answer by slidup.caFlagThank you very much for your feedback Paul! SLID'UP Team
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They should provide a better return policy
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Answer by slidup.caFlagWe are sorry that you are disappointed about our return policy. SLID'UP Team
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Great product. Great service. We love ordering from SlidUp
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Answer by slidup.caFlagThank you very much for your feedback Raymond! SLID'UP Team
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Product is definitely 5 stars. Last order was missing parts, I contacted them and they over nighted them down to me. Excellent customer service. I am waiting on a small refund offered to me for an issue with an earlier order, hence the 4 star review.
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Answer by slidup.caFlagThank you for your feedback Jeff! I will ask our customer service to get back to you quickly about the refund. SLID'UP Team
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As other slidup products the hardware is excellent and easy to install. The only negative is that I could not purchase the sliding hardware separately from the pocket door hardware, which is what I wanted. Please offer your rails and rollers separately in the future.
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Answer by slidup.caFlagThank you for your feedback Larry! Indeed, we do not offer the items separately for our pocket door hardware SLID'UP 2200 but we do for a lot of other hardware that can be used for a pocket door too. SLID'UP Team
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I was able to find and order the closet hardware that I needed. The order was filled and shipped quickly and was at my door within days.
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Answer by slidup.caFlagThank you very much for your feedback Marc! SLID'UP Team
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Great product and fast delivery!
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Answer by slidup.caFlagThank you for your feedback Nektarios! SLID'UP Team
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Delivery was a little longer than expected. but otherwise good service and excellent product.
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Answer by slidup.caFlagThank you for your feedback Brian! SLID'UP Team
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Iam very happy with the Service you guys provide specialy answering E mails so quick And shipping was great and quick Thank you The wep page was very easy to handle without any difgicultys
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Answer by slidup.caFlagThank you very much for your feedback Artur! SLID'UP Team
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Exactly what I was looking for in brick and mortar stores but didn’t find. Thanks for slid up: I finally found!
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Answer by slidup.caFlagThank you for your feedback Jonathan! SLID'UP Team
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All Good
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Answer by slidup.caFlagThank you for your feedback Robert! SLID'UP Team
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Received my product all in great condition. Very happy.
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Answer by slidup.caFlagThank you for your feedback Ted! SLID'UP Team
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The quality of the product is far superior than the ones that you find at the mega stores. The product was received in perfect condition and very well packed. All parts are sturdy and well built. My only concern is that I received 2 of the door stoppers damaged.
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Answer by slidup.caFlagThank you for your feedback Rajan! I am sorry about the door stoppers. Did you contact our customer service so we could ship you 2 new door stoppers? SLID'UP Team
Answer by A AFlagHi.....I have just finished the installation and i have 3 bad stoppers now. I intended to contact you guys once the job was completed....i would highly appreciate if you can send me 3 stoppers and i can post you back the bad ones if you require. Thanks
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The product was just as described, shipped very fast. Overall very happy with my purchase
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Answer by slidup.caFlagThank you for your feedback Dave! SLID'UP Team
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I ordered from Slid’Up and Purolator damaged some of my items during delivery. I contacted Slid’Up and they made things right. I appreciate their great customer service and efforts. Their products are also great quality as well, so I would definitely reuse them and I highly recommend them to anyone who’s looking for sliding door hardware that comes with great service! Thank you Slid’Up!!!
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Answer by slidup.caFlagThank you very much for your feedback Tan, we appreciate it! SLID'UP Team
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works good
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Answer by slidup.caFlagThank you for your feedback Yvon! SLID'UP Team
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Website with valuable information, quick to ship and prices were reasonable
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Answer by slidup.caFlagThank you for your feedback Gaspard! SLID'UP Team
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