Customer reviews
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Great product though the instruction manual was overly basic and the online video was not much better.
Review of , following an experience of by ROBERT M.
Answer by slidup.caFlagThank you for your feedback. Best regards! slidup team
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2 complete kits delivered in 2 business days. Excellent pre-sales customer service. Excellent and quick problem resolution when one of 2 packages went missing. All around great company and products. Highly recommended.
Review of , following an experience of by LONNIE M.
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Well engineered and instructions were good but not great. Wooden header was shorter than the metal rail which resulted in me needing to undo and redo some work. Also, I suggest making the opening about an 1/2"-1" larger than recommended to prevent the door hiding the frame when opening and to accommodate fine tuning with the door stoppers (which are great).
Review of , following an experience of by HEATHER M.
Answer by slidup.caFlagHello, Thank you for your thoughtful review and feedback. We appreciate your insights regarding the dimensions and instructions, as they help us improve our products for all customers. Best regards. slidup team
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Quick delivery in well protected tube.
Review of , following an experience of by JEFF H.
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great service .
Review of , following an experience of by CHARLENE W.
Answer by slidup.caFlagThank you for your feedback! SLID'UP Team
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Great design, simple and adjustable. Heavy doors slide with very little effort.
Review of , following an experience of by MAYNARD D.
Answer by slidup.caFlagHello! Thank you so much your feedback. If you have any more thoughts to share, we'd love to hear from you! slidup team
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All components seem to be top quality. Delivery was quite fast.
Review of , following an experience of by JOHN J.
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Slideup web site is easy to navigate and product details are great.
Review of , following an experience of by DENNIS S.
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I needed barn door hardware for a gate into my backyard. The opening into the backyard was more narrow than most, and leant itself to a sliding rather than a swinging door. The hardware that was available through the big box stores was largely for indoor applications. I received the hardware from slid-up very quickly. Their online support info was clear and helpful. And I, a 62 year old, somewhat handy woman, was able to install my gate in an afternoon and a bit of adjustment the next day. Thanks so much for a very good product. I love my gate.
Review of , following an experience of by LINDA S.
Answer by slidup.caFlagHello! Thank you so much for your wonderful feedback. We’re thrilled to hear that our barn door hardware met your needs and that you had a smooth installation experience. Your satisfaction means a lot to us, and we appreciate you sharing your story. Enjoy your new gate! slidup team
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The bifold door hardware was perfect.
Review of , following an experience of by NANCY K.
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I had an awful experience. The customer service manager should be replaced. He is rude and mean. This is no behavior to have in any position. A piece broke up assembly and he denied replacing it and I had to fight with him to have it done. This is ridiculous behavior. His attitude towards others is really bad and your company should really really ashamed of his interactions with costumers. He made me hate ever giving your company my business. At one point I wished I had never bought the sliding door hardware at all. That’s not what customer service managers are for usually. Usually they are able to keep the situation calm instead of saying ignorant things to upset the customer. He really needs to grow up and not act like a child when responding to customer emails. My first email response to him told Him he should have had a coffee before he responded to emails in the morning because it was so poorly done. It attacked me for a late purgatory delivery. This whole experience has lost any future business I may have ever given you. Not that the piece is replaced my dole works amazingly and I love the hardware. To bad I have nothing but negativity left for your company. Good product. Really shitty staff that needs to obviously be retrained and taught how to appropriately handle their workload. You would think at such a high price point your employees would have to knowledge on have to deal with defects appropriately. You guys are by far the cheapest out there. I really did honestly expect more from your company.
Review of , following an experience of by D K. *
*Pseudonymized data at the request of the author
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Customer service is absolutely excellent. Once my order was placed I was phoned about a back order, asked how I’d like to proceed and then the person went above and beyond to source the item for me the same day! You won’t get better customer service. Amazing company.
Review of , following an experience of by SUHANA K.
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The servic over the phone was excellent I got exactly what I needed within a friendly patient pace.
Review of , following an experience of by DUSTIN W’REN A.
Answer by slidup.caFlagHello! Thank you so much for your kind words. We're thrilled to hear that our phone service met your needs and that you had a positive experience. Your feedback inspires us to continue providing friendly and patient assistance. We appreciate your support! slidup team
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Easy to find the product needed
Review of , following an experience of by WELLY A.
Answer by slidup.caFlagThank you for your feedback! Slid'up Team
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Fast service. We talked to a sales rep who was very knowledgeable and helpful.
Review of , following an experience of by SHIRLEY W.
Answer by slidup.caFlagHello! Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our sales rep. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Best regards, slidup team
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Fast delivery, excellent quality parts - highly recommend!
Review of , following an experience of by NIKOLAS B.
Answer by slidup.caFlagHello! Thank you so much for your wonderful review! We're thrilled to hear that you experienced fast delivery and found our parts to be of excellent quality. Your recommendation means a lot to us, and we look forward to serving you again in the future. Warm regards. slidup team
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I did not find the product I ordered when I first used the website, but when I was ready to order I found what I needed. I wish the sizing on the website would have included the width of doors they will accommodate. I ordered too long of the rails for the doors and opening I had.
Review of , following an experience of by ALEXANDER P.
Answer by slidup.caFlagThank you for your feedback! Slid'up Team
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Hello, the track and rollers are good but the door glides that attach to the floor were useless.They couldn't be fastened when the doors were in place and the doors wouldn't go on if they were fastened previous, I had to make my own.
Review of , following an experience of by GEORGE L.
Answer by slidup.caFlagThank you for your feedback! Slid'up Team
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I’m sure the product is fine, but if it doesn’t work in your space, you can’t return it because the cost of shipping such a big package costs more than the item. It’s too bad because I hate to have to use amazon.
Review of , following an experience of by LIVIA P.
Answer by slidup.caFlagHello, Thank you for sharing your feedback with us. Best regards. slidup team
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Ma commande a été traité rapidement avec exactitude
Review of , following an experience of by PIERRE C.
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quick and easy order and delivery.
Review of , following an experience of by SUHANA K.
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De la grande qualité en tout points, service rapide et précis!
Review of , following an experience of by JEROME V.
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Exactly what I wanted at a reasonable price and dispatched quickly.
Review of , following an experience of by IAN D.
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Excellent company everything when smoothly
Review of , following an experience of by RENE C.
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Very good service
Review of , following an experience of by JOSÉE S.
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Quick. Professional and zero issues, hats off to their service department, job well done, so nice to dealnwuth a Canadian company
Review of , following an experience of by JEFFREY S.
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Satisfactory experience
Review of , following an experience of by EDUARDO S.
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Quick delivery
Review of , following an experience of by DAT V.
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Excellent Product. Install was straight forward and doors slide very nicely
Review of , following an experience of by MIRIAM K.
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Was happy product arrived within 4 days.
Review of , following an experience of by JEFF H.
Answer by slidup.caFlagThank you for your feedback! SLID'UP Team
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All good, ez to install, and works great as advertised
Review of , following an experience of by MORGAN H.
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Bite late , but product 5 stars solid
Review of , following an experience of by PAUL G.
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Supporting a Canadian Company. Product Shipped and arrived ahead of scheduled date.
Review of , following an experience of by JASON D.
Answer by slidup.caFlagThank you for your feedback! SLID'UP Team
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Deuxième système que j’installe, et toujours aussi satisfait ! Le produit est vraiment top, de très bonne qualité. Un grand merci au service après-vente. Je recommande à 100 % !
Review of , following an experience of by HUGUES H.
Answer by slidup.caFlagMerci pour votre bon commentaire ! Équipe SLID'UP
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Fast courteous service and quick response to enquiries
Review of , following an experience of by DAVID M.
Answer by slidup.caFlagThank you for your kind words and feedback! SLID'UP Team
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Arrived on time in exactly as ordered.
Review of , following an experience of by BRUCE H.
Answer by slidup.caFlagThank you fror your feedback! SLID'UP Team
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Great product, fast delivery, solidly built, good customer service, works as intended, fantastic price.
Review of , following an experience of by RUSS R.
Answer by slidup.caFlagThank you fror your feedback! SLID'UP Team
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The item was shipped promptly. It was the item we wanted and it installed easily. The hardest part was on our end, cutting an inch off our doors(that is all the solid bottom of a hollow core door).
Review of , following an experience of by JOEL H.
Answer by slidup.caFlagThank you for your feedback! SLID'UP Team
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Great products and fast shipping. I highly recommend these folks.
Review of , following an experience of by DAVID M.
Answer by slidup.caFlagThank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying our products and that you experienced fast shipping. Your recommendation means a lot to us, and we look forward to serving you again in the future. Best regards, SLID'UP Team
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Very good quality and super service
Review of , following an experience of by BRUNO A.
Answer by slidup.caFlagHello, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our quality and service. Your feedback motivates us to continue delivering the best for our customers. We appreciate your support! Warm regards, SLID'UP Team
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Second time using the product. The instructions could definitely be better.
Review of , following an experience of by CONNOR Y.
Answer by slidup.caFlagThank you for your feedback! SLID'UP Team
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Their website was easy to navigate and I found what I needed almost immediately. My order was shipped out in a solid, heavy cardboard tube and ensured that no damage would come to the new rail, and best of all, it all arrived within a couple of days. I was very happy with their customer service ethos, even for a small order like mine.
Review of , following an experience of by DAVID K.
Answer by slidup.caFlagHello, Thank you for taking the time to share your positive experience with us! We’re thrilled to hear that you found our website user-friendly and that your order arrived quickly and safely. Your kind words about our customer service ethos mean a lot to us. We look forward to serving you again! Best regards, Slid'up Team
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the product looks very well machined and delivery was worry-free. i haven't installed yet, but all the parts are enclosed and look of good quality.
Review of , following an experience of by CHRIS H.
Answer by slidup.caFlagHello! Thank you so much for your wonderful review. We’re thrilled to hear that you are pleased with the quality of our product and the worry-free delivery. We truly appreciate your feedback and look forward to hearing how the installation goes. Your satisfaction means a lot to us! Warm regards, SLID'UP Team
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Simple to find and exactly the right fit.
Review of , following an experience of by PAUL S.
Answer by slidup.caFlagThank you for your feedback! SLID'UP Team
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Lots of selection. Reasonable prices and good service.
Review of , following an experience of by LEHIL F.
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Great advice in terms of what products best for my application from customer service. Products arrived within 1 week (to Ontario). Products as described. Only suggestion is to improve the instructions. They are not clear and pictures are too small to be interpreted.
Review of , following an experience of by RICHARD V.
Answer by slidup.caFlagHello! Thank you for your thoughtful review. We're thrilled to hear that our customer service provided you with great advice and that your products arrived promptly. We genuinely appreciate your feedback regarding the instructions, and we'll take it into consideration as we strive to improve our customer experience. Your input is invaluable to us! Best regards, Slid'up Team
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I have not yet installed as it is for a seasonal residence. It arrived in a few days and in good condition.The assembly is good quality and I am looking forward to installing.
Review of , following an experience of by DAVID C.
Answer by slidup.caFlagThank you for your feedback! SLID'UP Team
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This my fourth time buying your products. They are easy to install and setup.
Review of , following an experience of by PETER L.
Answer by slidup.caFlagThank you for your nice feedback! SLID'UP Team
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Prompt delivery and hassle-free ordering.
Review of , following an experience of by GERRY R F B.
Answer by slidup.caFlagThank you for your feedback! Your satisfaction is our top priority, and we appreciate your kind words. We look forward to serving you again soon! Best regards, SLID'UP Team
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Équipement de qualité, installation facile
Review of , following an experience of by CHRISTINE B.
Answer by slidup.caFlagMerci pour vos bons commentaires! Au plaisir, Équipe SLID'UP
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Excellent customer service. Friendly people too!
Review of , following an experience of by DANIEL R.
Answer by slidup.caFlagHello! Thank you so much for your kind words about our customer service. We truly appreciate your recognition of our friendly team. Your feedback motivates us to continue providing the best experience possible for our customers. We're grateful to have you as a part of our community! Warm regards, Slid'up Team.
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Hard to find parts—so I bought 12 of all 3 colours—quick delivery too
Review of , following an experience of by JEFF H.
Answer by slidup.caFlagThank you for your feedback! Best regards, SLID'UP Team
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Easy to find products by categories. Detailed descriptions. I appreciate the visualization of the type of door. Order arrives very quickly with no issue.
Review of , following an experience of by DANIELE B.
Answer by slidup.caFlagHello! Thank you so much for your wonderful feedback. We're thrilled to hear you found our product categories easy to navigate and appreciated the detailed descriptions and visualizations. It's great to know your order arrived quickly and without any issues. Your support means the world to us, and we look forward to serving you again! Best regards, The Slidup Team
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Excellent service, including phone contact. Shipped and arrived quick as well. Products performed exactly as expected.
Review of , following an experience of by RICHARD F.
Answer by slidup.caFlagHello! Thank you so much for your wonderful feedback! We're thrilled to hear that you experienced excellent service and that your order arrived quickly. It's great to know our products met your expectations. We appreciate your support and look forward to serving you again in the future! Best regards, The Slidup Team
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The order was delivered quickly, was easy to install and works well.
Review of , following an experience of by JOCELINE R.
Answer by slidup.caFlagHello! Thank you for taking the time to share your positive experience with us. We're thrilled to hear that your order was delivered quickly, was easy to install, and is working well for you. Your feedback truly motivates us to continue providing great products and service. Warm regards, SLID'UP
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Very smooth glide
Review of , following an experience of by ANDREW G.
Answer by slidup.caFlagHello! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the smooth glide of our product. Your feedback truly motivates us to keep delivering quality. If you have any further thoughts or suggestions, we’d love to hear them. Wishing you a fantastic day ahead! Best regards, SLID'UP Team
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prompt service. received product in a few days.
Review of , following an experience of by MARIA GINA B.
Answer by slidup.caFlagHello! Thank you for taking the time to share your positive experience with us. We’re thrilled to hear that you received prompt service and your product shortly after placing your order. Your satisfaction is our priority, and your feedback inspires us to keep delivering quality service. We appreciate your support! Best regards, SLID'UP Team
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It was easy to submit the order and to speak with someone about time of delivery. The specifications of the product were correct and exact to what I required.
Review of , following an experience of by JONATHAN F.
Answer by slidup.caFlagHello! Thank you so much for your kind words about your experience with slidup.ca. We're thrilled to hear that you found the order submission process easy and that our team was able to assist you with your delivery inquiries. It’s great to know that the product specifications met your needs perfectly. Your feedback is greatly appreciated! Warm regards, SLID'UP Team
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Order was processed and shipped quickly.
Review of , following an experience of by DIANE M.
Answer by slidup.caFlagThank you very much for your feedback! SLID'UP Team
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Fast and easy delivery
Review of , following an experience of by ALEXANDRE F.
Answer by slidup.caFlagThank you for your feedback! SLID'UP Team
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Every Slid'up product I've order has be of the upmost quality . Never let me down and service has been great as well. 100 percent give them a try.
Review of , following an experience of by CHRIS L.
Answer by slidup.caFlagThank you very much for your feedback! SLID'UP Team
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Did not respond to my request for additional product support.
Review of , following an experience of by E L. *
*Pseudonymized data at the request of the author
Answer by slidup.caFlagWe are sorry for the experience you had with us and the inconvenience it may have caused you. This is not part of our work habits as we answer to all emails, calls and we do call back all missed calls and voicemails. We'll make sure this situation won't happen again. We hope to have you as a customer in the future despite this situation. Thank you for your feedback! SLID'UP Team.
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Easy to use
Review of , following an experience of by M K. *
*Pseudonymized data at the request of the author
Answer by slidup.caFlagThank you very much for your feedback! SLID’UP Team
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Good site, good delivery and eady install
Review of , following an experience of by STEPHEN S.
Answer by slidup.caFlagThank you very much for your feedback! SLID’UP Team
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Items were packaged well and really great quality. Things went together easily but I found the instructions were very small to read and they didn’t quite match the video so it took me a while to figure it out. But tolerances were near perfect and everything together well and is working beautifully. I e done a few projects like this and this set of hardware is also easier to adjust than most other doors like this.
Review of , following an experience of by MELANIE D.
Answer by slidup.caFlagThank you very much for your feedback! SLID’UP Team
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Merci pour le service
Review of , following an experience of by GILLES P.
Answer by slidup.caFlagMerci beaucoup pour votre commentaire ! L'équipe SLID'UP
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A
Review of , following an experience of by SULEMAN B.
Answer by slidup.caFlagThank you very much for your feedback! SLID’UP Team
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Rapid delivery, good product
Review of , following an experience of by SUZANNE T.
Answer by slidup.caFlagThank you very much for your feedback! SLID’UP Team
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Shipped quickly, quality product.
Review of , following an experience of by IVAN KIRK M.
Answer by slidup.caFlagThank you very much for your feedback! SLID’UP Team
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Produit de haute qualité avec un service ultra rapide 👌🏻
Review of , following an experience of by ERIC F.
Answer by slidup.caFlagMerci beaucoup pour vos commentaires ! L'équipe SLID'UP
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Great product and excellent service!
Review of , following an experience of by G E. *
*Pseudonymized data at the request of the author
Answer by slidup.caFlagThank you very much for your feedback! SLID’UP Team
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Sans surprise, solide, facile à installer
Review of , following an experience of by SYLVAIN R.
Answer by slidup.caFlagMerci beaucoup pour vos commentaires ! L'équipe SLID'UP
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Nice prodock, verry fast shipping. Thanks.
Review of , following an experience of by BÉDARD J.
Answer by slidup.caFlagThank you very much for your feedback! SLID’UP Team
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Great customer service and rapid delivery. Thank you
Review of , following an experience of by NATHALIE F.
Answer by slidup.caFlagThank you for your feedback! SLID'UP Team
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The hardware is well manufactured. Customer service was very helpful when there was some confusion with the included instructions.
Review of , following an experience of by GORDON M.
Answer by slidup.caFlagThank you very much for your feedback! SLID’UP Team
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The website was easy to use and placing my order was simple. I received my order quickly. No complaints!
Review of , following an experience of by JEFFREY R.
Answer by slidup.caFlagThank you very much for your feedback! SLID’UP Team
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Decent navigation on the site, easily found desired product and checkout was simple
Review of , following an experience of by ERROL H.
Answer by slidup.caFlagThank you very much for your feedback! SLID’UP Team
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absolutely superb! pocket door hardware is well worth the price,my installer has said that he will use them from now on. I waited many years to find the best solution and this was it,
Review of , following an experience of by P W. *
*Pseudonymized data at the request of the author
Answer by slidup.caFlagThank you for your feedback! SLID’UP Team
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Quick shipping. Good prices.
Review of , following an experience of by PAUL D.
Answer by slidup.caFlagThank you for your feedback! SLID’UP Team
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I enjoyed excellent customer service by Slid-up, before the sale. The product arrived on time and I'm happy with the product.
Review of , following an experience of by LYNDON T.
Answer by slidup.caFlagThank you very much for your feedback! SLID’UP Team
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Good
Review of , following an experience of by NORMAND N.
Answer by slidup.caFlagThank you for your feedback! SLID’UP Team
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Great and prompt service.
Review of , following an experience of by TOMASZ K.
Answer by slidup.caFlagThank you for your feedback Tomasz! SLID'UP Team
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Very very quick delivery and a great product. Thanks!
Review of , following an experience of by S M. *
*Pseudonymized data at the request of the author
Answer by slidup.caFlagThank you for your feedback! SLID'UP Team
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We purchased slidup for an outdoor garbage bin so the door could slide easily in the winter. It is great quality and installed really well. Very satisfied
Review of , following an experience of by ENID H.
Answer by slidup.caFlagThank you for your feedback Enid! SLID'UP Team
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Good explanations and easy to find the product you need
Review of , following an experience of by PASCAL H.
Answer by slidup.caFlagThank you for your feedback Pascal! SLID'UP Team
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The order was delivered in time and as expected.
Review of , following an experience of by MARCO MICHELE S.
Answer by slidup.caFlagThank you for your feedback Marco Michele! SLID'UP Team
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easy to order, quick delivery, though haven't tried the product yet
Review of , following an experience of by BRENDAN R.
Answer by slidup.caFlagThank you for your feedback Brendan! SLID'UP Team
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Very good service
Review of , following an experience of by CHANTAL B.
Answer by slidup.caFlagThank you for your feedback Chantal! SLID'UP Team
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A very good site, easy to navigate.
Review of , following an experience of by JOHN P.
Answer by slidup.caFlagThank you for your feedback John! SLID'UP Team
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Very good product quality and fast delivery service.
Review of , following an experience of by CLAUDE B.
Answer by slidup.caFlagThank you for your feedback Claude! SLID'UP Team
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The SLID’UP 160 hardware kit is a game-changer for first-time DIY enthusiasts. The intuitive website made it a breeze to find the right products, ensuring that all the necessary components were at hand for the task. Delivery was prompt, matching the advertised promises. The installation video was an invaluable resource, providing clarity both before and during the setup process. The installation went smoothly, leading to an outstanding final result that speaks volumes about the quality and user-friendliness of the product.
Review of , following an experience of by AHMED G.
Answer by slidup.caFlagThank you very much for your feedback Ahmed, we appreciate it! SLID'UP Team
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Cannot return product as it costs too much. Company won’t pay to return product.
Review of , following an experience of by C D. *
*Pseudonymized data at the request of the author
Answer by slidup.caFlagThank you for your feedback. My colleague from customer service should have contacted you to solve this issue. We apologize for the inconvenience. SLID'UP Team
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Aucun commentaire
Review of , following an experience of by JEAN T.
Answer by slidup.caFlagMerci pour votre retour Jean. L'équipe SLID'UP
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Good value for the price. It came as advertised and on time. I will buy again.
Review of , following an experience of by TODD J.
Answer by slidup.caFlagThank you for your feedback Todd! SLID'UP Team
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So reliable and great customer service. Quick response and delivery. Highly recommended
Review of , following an experience of by M F. *
*Pseudonymized data at the request of the author
Answer by slidup.caFlagThank you for your feedback! SLID'UP Team
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Fast delivery. Easy to order through the Web site.
Review of , following an experience of by JEAN T.
Answer by slidup.caFlagThank you for your feedback Jean! SLID'UP Team
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Great product, installation went smooth and it is very solid
Review of , following an experience of by GARY G.
Answer by slidup.caFlagThank you very much for your feedback Gary! SLID'UP Team
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Je suis très satisfaite du service reçu
Review of , following an experience of by RÉJEANNE I.
Answer by slidup.caFlagMerci pour votre retour Réjeanne ! L'équipe SLID'UP
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Excellent service !!
Review of , following an experience of by NATHALIE C.
Answer by slidup.caFlagMerci beaucoup pour votre retour Nathalie ! L'équipe SLID'UP
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The delivery was ahead of schedule.
Review of , following an experience of by EVGUENI F.
Answer by slidup.caFlagThank you for your feedback Evgueni! SLID'UP Team
Reviews displayed in chronological order