Customer reviews
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Our experience with RVezy indicated to us that they support the RVs owners before they support the consumer. While the RV, named Happy Motorhome, in Surrey, BC, seemed to be fine before we left with it, it did not operate properly when ‘off the grid’ (using battery/generator), a situation which we informed the owner we’d be in. We gave ample testimony of our problems (to the owner and to RVezy) and offered to get witness statements. We asked for some compensation. Instead, RVezy refunded the service fee only and supported the owner. An advisor sent me this statement: “You signed the rental agreement which means you accepted the condition of the RV at departure, and we cannot force the owner to issue a refund.” In lieu of acknowledging the fact that we could not see these problems upon leaving with the RV, we felt our concerns were ignored by RVezy, as well as the RV owner.
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Everything went well for the reservation and the management of this one, with the exception of the overcharge (on the side of the tenant and the hirer) following the addition of a supplement.
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Site was easy to use with lots of options.
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It was great to rent from RVezy. Things I would like to see changed: - A way to attach pictures in the conversations with owners - Add-ons when booking were not clear, and I had to actually remove one halfway through my trip since I didn't realize I didn't need it. Everything else was great and would use the service again.
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Great experience, easy app to use. I'd like to see them display the pickup location more clearly once you've booked, I had to dig through my paperwork everytime to try to find the location.
Review of , following an experience of by A A. *
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Easy app to use. Our stay was enjoyable. Would use this app in the future.
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VERY GOOD
Review of , following an experience of by A A. *
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Super easy to book RV theough Rvey app will be booking for next year as well through RVey app. Thanks guys
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The RVEzy.com site is easy to navigate, and the booking process is smooth. Lots of selection out there!
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Everything went very well. We had good help when it came to fill out the proper forms. Host had excellent communication with us. Will certainly recommend you to friends.
Review of , following an experience of by A A. *
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Good experience !
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Very easy to book
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Very nice service for renting RVs from other (especially private) owners. Only downside is the horrific driver approval system, which recognised some driving licences only after 10 minutes of fiddling with lighting and similar. Preferably there would be a manual way to hand in these photos, especially for non-standard driving licences, e.g. from foreign countries that are still valid to use in Canada.
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Find what we need.
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Love the offering - it’s a great concept. Experience was overall very positive and browsing site was easy and intuitive. It feels like maybe RVesy is charging their hosts too much.
Review of , following an experience of by A A. *
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Easy to use, check in , and visualize status of booking and payment schedule and confirmation when payments complete
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Great platform to use.
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Excellent selection of rented RV. Website very user friendly. Will use it again.
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The website works well and there was sufficient info, reviews and pictures to make informed decisions. Booking was easy and the communication portal works well.
Review of , following an experience of by A A. *
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Everything was perfect with the app.I recommend that without doubt.
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It was all good for the most part just too many emails to respond to for different items. I think it could be a shorter quicker communication link to get it all done in 1 step.
Review of , following an experience of by A A. *
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There are a lot of trailers to choose from and the process runs quite smoothly.
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The app was a bit hard to use as a first timer but once I got the hang of it it's great.
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Everything was very organized and on time and very well explained. Easy to follow
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Such a simple process to book, complete guidance on departure qnd arrival processes. Great platform, will definitely use it again.
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The rental process was easy and the host was accommodating. The RVezy website is well laid out and each step was clearly outlined. We would certainly be inclined to do this again.
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Easy to deal with, friendly, helpful. Answered all my questions in a timely fashion
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They were good. Covered all the basses and kept us informed
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First time using RVezy. Easy to use. Things worked out fantastic. Would do it again.
Review of , following an experience of by A A. *
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First time and it made for an excellent vacation. We’ll be back. Allan
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Très facile et sécuritaire
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Excellent service
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RVEZY made it very easy to review available RVs and ultimately rent the RV we chose for our trip.
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Very good experience easy to use
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RVezy makes it easy to find and rent an rv. They make a potentially complicated process easy for the host and renter. By covering all the details such as insurance and money exchanges, both renter and host become confident in their system. I like the fact that each host has a personal list of offerings and ad-ons plus expectations.
Review of , following an experience of by A A. *
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Love the concept and it worked well, but when a trailer is being delivered by the owner, the renter should not have to register as the driver or later agree to be responsible to pull the unit off the road safely should there be an issue. The website needs to take into consideration when the delivery and pick-up are done by the owner of the unit and reflect that.
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Thankyou
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Good camper
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easy to use, takes all thw stress off trying to go on vacation and rent a trailer
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Everything was so easy to use. They're service was right on.
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It was fairly straightforward. We had a couple of issues with the trailer that would have been frustrating if we were camping on our own as we obviously don’t own an RV. Fortunately we had family who could troubleshoot. Overall we were pleased with the unit and service.
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Très bien
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Very user friendly
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Très bonne réactivité et bon attitude
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Very easy to use
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Overall, pretty easy to navigate. Note; that if you've had a license for under 8 years you will need a driver to co-sign. This applies if you are not moving the RV and keeping it stationed at a location.
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Very easy to use. Would definitely go through them again!
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Really great experience and everything went so smoothly
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Customer assistance is very quick, easy and all questions are answered in details
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Bon site
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very user friendly website
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A breeze! This is our first time using RVezy for a trailer rental. We rented a trailer from Richard in Chardon, OH. He was incredibly accommodating and had everything and anything we could possibly need in the trailer for our trip. The correspondence through the site and Richard was great. Very easy site to book on and kept you up-to-date on items that needed to be completed and when prior and post trip. Will use RVezy in the future!
Review of , following an experience of by A A. *
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It is super easy to use easy to contact the owner set up a contract and the terms and conditions of the website pretty straightforward and easy to read
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Excellent
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Une personne malhonnête a failli gâcher nos vacances en mettant une fausse annonce, mais le service à la clientèle nous a été d'une assistance impeccable et nous a permis de trouver autre chose en moins de 12 heures. Ils ont couvert une portion des frais excédentaires et ont remboursé l'entièreté du paiement fait à la locataire frauduleuse. Le reste a été absolument parfait et bien détaillé.
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Great experience!
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Rvezy was easy to use and well thought out. It's a good deal for both parties involved.
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Very easy to use and no surprises.
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Everything was great and easy to use and find on the site.
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thank you for providing such an excellent service. your team shined with immediate responses upon any question and problem we had. Friendly and competent employees were available at any time before and after our journey. Cost and fees were communicated in such a timely fashion, that we were aware of all expenses in detail before any charges occurred. No hidden agendas or surprises on charges and refunds. I sincerely hope, that rvezy continues doing its business on such a competitive level but always bears in mind that its success is carried by its employees and their motivation. os
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Excellent service!
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This site works well as expected…
Review of , following an experience of by A A. *
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Amazing experience ! It was our first time and everything was easy and perfect ! Highly recommend it !
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As novice RVers we appreciated the way RVezy holds your hand through the rental process.
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Easy to navigate, provided step by step assistance.
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The website is a little clunky to navigate once you've booked something. Other than that, it was fine.
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Excellent
Review of , following an experience of by A A. *
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First time user here and everything went OK, only a disappointing cancellation from the first owner but thankfully we were able to find another option that turned out to be perfect. Definitely will use it again when I need another rental unit.
Review of , following an experience of by A A. *
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The app is an easy tool to use. It walks you through all steps from booking to the closeout without confusion.
Review of , following an experience of by A A. *
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J’aimerais répondre mais je parle français
Review of , following an experience of by A A. *
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All in all a good experience ,a little confusing for me with filling in the contract but that could just be me?
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Great experience!
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We had a great experience for the booking part. However, RVezy do not seem to care whatsoever about their customers. We had two canceled flights, so our date of arrival to pick up the rental was delayed too, and RVezy was not understanding at all and did not care that we would pay for those 2 nights even though we could just NOT be there because of the airline problems happening. Also, we spoke with the owner of the van we rented and RVezy takes way too much cash over the renters. Also, we are charged a cleaning fee of 60$ and they don't even make sure cleaning is actually done. Will not use this platform again.
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A great option for a reasonably priced vacation .
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perfect
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I had a good experience with Rvzv being first timers in a RV our experience was positive and very good The website and costumers service were great I will surely use it again
Review of , following an experience of by A A. *
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Très belle expérience!!
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This was a fantastic service. The delivery was amazing and the owners were so nice. Set up was a breeze and would definitely use this service against. Thanks again for the wonderful stress free drop off and pick up. The best. Thanks
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Had a perfect experience with RVezy. Process and communication works smooth as well as findinge xactly the desired RV for an acceptable price. Can only recommend and would book again
Review of , following an experience of by A A. *
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Quick to get back to me when I had questions - very easy transaction and rented a great trailer for our trip!
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Rvezy was great! The process was comprehensive but simple. Messages between the hosts were sent in 3 places so it was easy to communicate. Would absolutely recommend
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Quick rental, easy to communicate with the owners of the camper, user friendly app
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Very easy process. No problems.
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RVezy is very eazy to use and very helpful. Just great.
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Great site easy to use very helpful
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Very easy and efficient to set up a reservation
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Rvezy makes it very easy between renter and supplier. Seemless rental process
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Great experience overall
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The app is a little confusing, but once figured out, it was easy!
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Service is very easy to use and easy to navigate.
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I was pleasantly surprised by the ease of use and process for a booking. There were some surprises though that caught me off-guard, and some suggestions that would improve the experience. 1. The "allow others to send me bids" for a booking is a confusing default. After I submitted a booking, I almost accepted the wrong offer(s) because I didn't realise these offers were for other trailers and not my original booking. I later found the checkbox that says "allow others to send me bids" and then I understood what all the messages in my offers inbox were for. Lots of them were not even close to what I was booking for, so this was a confusing experience. 2. A bit more clarity on the overall renting process provided in advance would have been helpful. It wasn't until the day of my pick-up where I was prompted to do a pick-up inspection. Luckily I had enough time to do this during the pick-up and understood a little of what to do, but a heads-up would have been nice so I could have made sure to leave enough time to document everything with photos and that I would be responsible for some of this process. 3. Same comment as above, but with the drop-off inspection. There is no communication that these are part of the process until I was prompted on the drop-off date. 4. It took me some time to understand where my official documents were that showed the Owner's address and phone number, what package I had paid for, what I needed to print out and take with me, etc. It would have been much clearer if this was highlighted in a better way. I had to dig to find it. Overall, the experience was very positive. But a bit more proactive communication on what the overall process is and steps involved would have been helpful.
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This site has made it possible for our little family too get a trailer and see family with short notice and amazing prices that made it affordable and super easy
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Easy to book a rental and the process from start to finish was seamless. Will be booking again in future.
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Very easy to use and excellent customer service. Like the Airbnb of RV’s!
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Works well
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It was very easy to book. Will definitely do it again.
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The app was easy to use and the messaging functionality was great. All the information for our trip was accessible in the app.
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Très satisfaite de mon expérience et à refaire sans aucune hésitation!
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Everything came through just as expected. Promprt delivery and oickup
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Très belle expérience !
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